Skip to main content

Product feedback
Product updates
Events

Welcome to the Guru Community!

1,097 Posts
3,580 Replies
3,165 Community members

Ask a question

Get answers to everything Guru

Share product feedback

Submit feedback for improving Guru

Get started

New to the community? Start here!

Recently active
Categories
Help others

Lynn MillerSmart Cookie

Built-in glossary functionalityOpen

What is the problem? While we can create a glossary of terms in a few different ways in Guru, an out-of-the-box capability to allow glossary terms to be identified and defined when used in Guru cards would be helpful. Who is it a problem for? All users. How do you solve the problem today? We will likely create a glossary of terms (one per card) and manually remember to reference that Guru glossary term definition card when using those terms in other cards. How would you ideally solve the problem? Would be great if Guru first allowed you to identify any terms in the glossary and then provided functionality so that any time you to hover over one of those terms in a card, its definition would reveal without having to leave the card. How big is the problem (business impact, frequency of impact etc.) A glossary is such an important part of any knowledge base, so it has the potential to provide a large impact. Proactively providing users with glossary definitions helps to remov

13

Mia WongKnewbie

Overall page comments and activity log sidebarOpen

I’d like to propose a couple of enhancements to improve the usability and collaboration experience: Dual-Level Commenting System Section-Specific Comments (DONE): 🎉Comments are tied to specific sections or pieces of content within the document. Overall Page Comments (NEW REQUEST): Introduce a new option to add comments that apply to the entire document/page. These should be visually and functionally distinct from the standalone section-specific comment boxes—perhaps located in an activity log sidebar. Activity Log Sidebar (NEW REQUEST) Add a dedicated sidebar or side panel that displays a real-time or recent activity log. This should include actions like edits, comments added, resolved comments, and other relevant document interactions. Ideally, this panel would be collapsible and timestamped, helping users quickly understand the latest changes and contributions. Example:

1

Maarten Van der StraetenKnewbie

Pages: Photo carouselOpen

Hi,We don’t always want to create a card but sometimes highlight an event. Like for memorial day we organized a cornhole tournament at our office. It would be nice if we could display as a photo carousel on our homepage or in separate pages.

0

Cassie AlterKnewbie

Live linked content sectionsOpen

Feature request:Instead of linking a Guru card to send the reader to another page for relevant information, I would like to have a linked section of content that would display in the card and update as the other card updates.So, for example, I have two cards that both need instructions on how to create an equipment order. I can copy/paste that information into both cards, but then if it’s updated and only changed in one section, there would be incorrect/outdated information in another card.What I propose is that I could “mirror” a section of another card within my card. So instead of linking the equipment order card and saying “go check out the equipment order section of this other card”, I could just have it display the desired section from the other card in my new card. Google has this ability in their tools. When you paste a slide from another deck, for example, it asks if you want it to be linked or independent. This feature would be so helpful to allow me to reference other relate

3

Lynn MillerSmart Cookie

Add synced blocks (transclusion)Open

What is the problem? We have some content that would be ideal to live across many cards (like specific code for troubleshooting), but only be updated in one place. Who is it a problem for? Technical users How do you solve the problem today? Typically make a single card, even for a very small amount of code that is G card linked over and over in cards. How would you ideally solve the problem? Consider something like notion’s synced blocks. How big is the problem (business impact, frequency of impact etc.)? Synced content (like this and cards living in multiple collections) is the most requested feature at our company.

23

Hassan MuhammadScholar

Add Cards to multiple CollectionsOpen

Hey Guru team - would be great if we can add cards to multiple collections! Currently, this functionality only exists for cards within a collection.

205

Mia WongKnewbie

Super Admin needs the ability to see all unpublished drafts within the organizationOpen

While we are in the process of educating our organization to create new cards from within a collection, as we ramp up we have many new authors creating cards which live in their “My Drafts”. Without them adding their supervisor or us admins as a collaborator, we have no way of knowing which cards are being created, their status, or who is developing content. At the permissions-level a super-admin access to all drafts would be appropriate to manage our content.

1

Courtney ScanlonKnewbie

PHI use with Guru AI

Hi there! Our team is looking to utilize Guru AI, however, we would like to know how other healthcare companies are using the feature securely with PHI. Is there anyone out there using it with this particular use case?

Kirsty DaviesKnewbie

Additional formatting capabilitiesOpen

Guru’s integration and AI capabilities are superior to other documentation platforms, though can lack some basic formatting capabilities that other platforms, e.g. Confluence, have.These formatting features allow for better visualisation of information and make it more user friendly. The below are some suggestions of would be useful to include in Guru:Input text next to an image (left/right wrap) Merge cells in a table L/R/Centre align text within table cells Input video the same way a screenshot is added

10

Noah CarpenterGuru Product Team

May Release Round Up

Howdy gang! I’m back with some exciting updates from the past month! As always, thank you for the continued feedback and please keep it comin! Link Directly to Content in Guru Cards and PagesSections within pages and published cards now have a small hyperlink icon next to them, that copy a direct link to the section the clipboard when clicked. When that link is visited, the page will highlight and autoscroll to the linked section. We are currently working on two improvements for this feature which will allow you to link to sections of a draft, and making the scroll/highlight more smooth when clicking on a link that leads to the current page. Link to content in a card Link to content on a page AI Agent Center ImprovementsThis is one I’m particularly excited about! In addition to renaming the AI Training Center to the AI Agent Center, users can now Archive questions in the AI Agent Center! Sometimes a question doesn't need to be corrected or assigned to an Expert, and would just end up

Get help

Ask and answer questions about Guru

Q&A

541 Posts

API & Integrations

API & Integrations

128 Posts

News and Updates

Read announcements and celebrate wins

Announcements

67 Posts

Research

10 Posts

Fun and celebrations

Fun and celebrations

29 Posts

Courtney ScanlonKnewbie

PHI use with Guru AI

Hi there! Our team is looking to utilize Guru AI, however, we would like to know how other healthcare companies are using the feature securely with PHI. Is there anyone out there using it with this particular use case?

Erica HunterKnewbie

Policy review and approval workflow with versioning

I see a lot of content on draft and publishing approval workflows, but I’d like to know if a really robust policy management workflow with periodic review comments and approvals retention is a capability that can exist solely within Guru, or if you need to leverage the integrations with other apps like Google docs or Confluence?

Josue RamosKnewbie

Feature Request: Add a "Latest Guru Cards" on the Home menu.

Having a “Latest Guru cards” section in the Home screen would improve the browsing experience a lot. I usually read the Guru cards but not always favorite them. I would love to find a section called Latest or similar to know what are the newest trends.

Siobhan_3Knewbie

Guru & Zendesk - AI Suggest is no longer available. Does the new Enterprise AI Search surface cards automatically in Zendesk?

Hey folks - I work in Customer Support and I got a new job recently. I got them to get Guru because of the AI Suggest feature. I hear it’s being sunsetted in place of Enterprise AI.AI Suggest was really helpful because it looked at everything on the screen and was incredibly accurate with the cards it suggested. Guru was a repository for bugs, internal troubleshooting, and a sync with our Zendesk Help Center.I just watched the Enterprise AI Search webinar and it was only focused on using it for things like employees looking up how to do a certain process or asking questions in Slack. At my previous job and this one, we get quite complex tickets. The ability of Guru to read that and suggest cards was invaluable.I’m not clear how this Enterprise AI Search will work with Zendesk tickets now, if it all. I haven’t been able to try it yet as I reached out to Guru support to trial the Enterprise plan for AI Suggest so I could show its value to the team and leadership. That’s when I was told t

Maarten Van der StraetenKnewbie

Move folder or page to different workspace

Hi,We want to move a folder with different pages to a different workspace. We have the option to move a folder to a different collection within the same workspace but not to a different one.

Devon BlakleyKnewbie

API & Integrations

Microsoft Teams Knowledge Agents

Are there any plans to further integrate with Microsoft Teams? The Knowledge Agents functionality within Teams would be extremely helpful for our users.

Amber MiddlebrookKnewbie

Is there a way to create a page within a collection?

We have a lot of content knowledge that could be great as a page for training purposes. However, I cannot find a way to add a page to a collection. This way instead of searching or using knowledge agents, our new hires could have access to the cards, videos, webinars, podcasts, slide decks and other information they need about a specific topic all on one page with of course a block on cards you should check out for further discovery and deeper dives. This could also serve a double purpose of helping the new hires learn how to use and navigate through Guru. Any advice would be appreciated.

TheresaKnewbie

API & Integrations

Extension Not Opening

On occasion I have noticed that that the chrome extension will not pop open. Our team has attempted to troubleshoot in a variety of ways including signing out/back in, opening a new tab, pinning/unpinning the extension. Has anyone else experienced this? What tip and or tricks have you found to help nudge the extension to start working?

Duncan GlendinningKnewbie

Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

Lindsey CloppKnewbie

Did Summarize Action Items go away?

I used to use the summarize action items when writing a card, and now it doesn’t give me that prompt anymore. Am I missing something?

Leaderboard

See full leaderboard

Badge winners

Ivy Elgartenhas earned the badge Visionary
Gary Morinhas earned the badge Visionary
Allison Baumanhas earned the badge Visionary
Cassie Alterhas earned the badge Visionary
Trish Diazhas earned the badge Visionary

Announcements

Need more help?

Help Center

How-to articles on the ins and outs of Guru

Product Training

Step-by-step courses to help you become a Guru pro in no time

Developer Network

API documentation and guides to help you start building with Guru

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Guru account credentials

Log in

Log in to engage in discussions

Use your Guru account credentials

Log in

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK