Skip to main content

Product feedback
Product updates
Events

Welcome to the Guru Community!

1,088 Posts
3,555 Replies
3,128 Community members

Ask a question

Get answers to everything Guru

Share product feedback

Submit feedback for improving Guru

Get started

New to the community? Start here!

Recently active
Categories
Help others

Alphabetize Cards within a folder (formerly "board")Open

I believe this to be a super simple ask, but, would love to have the ability to alphabetize cards within a folder!! Right now, we are attempting to keep it manually organized, but with new verifiers coming into the tool all the time, we'd like to be able to keep it consistent and easy to sort automatically!

58

Beth BorghiKnewbie

Page organizationOpen

Hey Guru team! We love Pages and were really excited for their launch. We are new but heavy users (we have 20 pages) of Pages. We have encountered a few dilemmas:Problem: a parent page needs to be deleted, but we must delete all of its sub-pages (which we don’t want to do). Solution: parent/children pages should be able to be moved and deleted independently of their relationship to one another Problem: we want consistent page templates for every department in our company. Since we cannot duplicate a page and there are no page templates available, 1 person is tasked with creating all pages so they all have the same look and feel. Solution: allow pages to be duplicated or allow page templates Problem: pages are taking up a lot of real estate in the left hand nav, since we have 20 pages. A number of these are sub-pages Solution: allow sub-pages to expand/collapse inside a parent page. See screenshot below. Thanks all for the great updates you’re always bringing to your customers!

1

Alex ArmsteadSmart Cookie

Auto-dimiss mention notification if comment is resolvedOpen

It would be helpful if Tasks > To Read > Mentions were auto-resolved when a comment is resolved. Currently I have to take two actions for every comment. I have to action on the comment itself and also action on the mention task.

11

Justin FKnewbie

Reaction On PagesOpen

For Pages it would be great if users could react with emojis on the individual tiles. This would allow the owners of the pages to get a sense of engagement and what content resonates with their users.

22

Reid SavageKnewbie

Can't full-screen cardsOpen

Many people at my org have complained about the lack of functionality to full-screen a card. We have plenty of runbooks that we stare at for a little while, and it’s just visual clutter to see the information as if it were just a pop-up and not a whole page. It makes the whole experience of viewing a card feel “temporary”.

2

David GreenhalghKnewbie

Predictive Search BarOpen

It would be nice if the knowledge agent (search bar) could suggest what someone is trying to ask. Similar to google you know when you start typing it gives you suggestions before you finish the question. That would probably reduce the amount of questions that are similar but slightly different, causing a wrong, missing, or different answer.

3

Jimmy BranleyKnewbie

OR Conditions for Knowledge TriggersOpen

AND Conditions are great! But as I’m building these out for my account team, I’m finding that they’re often responding to a variety of phrases people use to ask the same question. An OR condition would allow me to encompass all of those in one Trigger, without needing to make a bunch of Triggers.

14

Ivy ElgartenKnewbie

Include Answers/AI questions in all usage reportsOpen

I’m struggling to make any real use of Guru analytics because they don’t include asking AI a question in the Group Impact or Group/User Drilldown reports. For my company, asking Guru a question is the #1 way most everyone is using Guru (apart from folks who are creating content in Guru). In order to measure Guru adoption across teams, we need to be able to see AI questions/answers reflected in the Group Impact and Group Drilldown reports. This way, we can get a holistic answer to the question “Are our employees consistently using Guru to look for information?” What I’d like to see in Analytics is:Under Group Impact > Feature Usage by Group, one of the measurements should be “AI searched” or something along those lines. Under the Group and User Drilldown dashboard, AI search should also be included as an Action in the “Top Actions” report, and as an Event in the Events by User report.If anyone has a workaround to be able to see a holistic view of Guru adoption (including the use of

2

Shelby FrimodigKnewbie

Listing card author when they are not approved to verifyOpen

We leverage the approval workflow and are struggling because we’d like to recognize authors. Currently we are unable to do that as all reporting shows the author as the person who verified the card, not the one who created it. Additionally, when those that created cards want to look back at what they created, they are unable to do so because they aren’t listed as the author.

3

Abbey FlorenceSmart Cookie

Numbered List OptionsOpen

Hi all! We are a pretty formal university and need to format our policies and procedures with “traditional” numbering styles like roman numerals or 1.1>1.1.1. Is there anything on the roadmap to allow authors to select an alternative list option?Right now we are using a bulleted list and then starting the line with the true header, but that’s not great from a presentation standpoint.

6

Get help

Ask and answer questions about Guru

Q&A

534 Posts

API & Integrations

API & Integrations

127 Posts

News and Updates

Read announcements and celebrate wins

Announcements

67 Posts

Research

10 Posts

Fun and celebrations

Fun and celebrations

29 Posts

Amber MiddlebrookKnewbie

Is there a way to create a page within a collection?

We have a lot of content knowledge that could be great as a page for training purposes. However, I cannot find a way to add a page to a collection. This way instead of searching or using knowledge agents, our new hires could have access to the cards, videos, webinars, podcasts, slide decks and other information they need about a specific topic all on one page with of course a block on cards you should check out for further discovery and deeper dives. This could also serve a double purpose of helping the new hires learn how to use and navigate through Guru. Any advice would be appreciated.

TheresaKnewbie

API & Integrations

Extension Not Opening

On occasion I have noticed that that the chrome extension will not pop open. Our team has attempted to troubleshoot in a variety of ways including signing out/back in, opening a new tab, pinning/unpinning the extension. Has anyone else experienced this? What tip and or tricks have you found to help nudge the extension to start working?

Duncan GlendinningKnewbie

Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

Lindsey CloppKnewbie

Did Summarize Action Items go away?

I used to use the summarize action items when writing a card, and now it doesn’t give me that prompt anymore. Am I missing something?

Tori GarciaKnewbie

Guru Page Product Feedback

I created my first Guru Page, and the page was fairly intuitive and easy to set up. With that said, I have some feedback that I thought I would share: It would be great if we can add in a clickable navigation bar at the top of the page, and allows you to embed hyperlinks to click into specific headlines located within the page. The goal of this would be to show essentially a table of contents (what’s included on the page) and give users the ability to click directly to a specific part of the page without having to scroll. The Page Title font is way too small and looks silly, if I’m being totally honest. I recognize that we need a title for the page, but it would be nice to be able to hide the title on the page. It would also be nice if there were some page formatting options, like adding a line to separate topics (I guess you should do that by uploading an image) or headers with different color backgrounds to show content separation throughout the page.

Michael GroholskiKnewbie

Will Guru ever have the ability to create Knowledge blocks or reusable content snippets?

Just curious if there is any talk of incorporating knowledge blocks or snippets in Guru?I would be helpful if could have the ability to create reusable content blocks with their own access controls that could be added to multiple knowledge cards. We often have multiple cards that have repeated instructions so if those instructions needed to be updated we could just update the content block once and all associated cards will reflect the change automatically.

Jeanne CarpentierKnewbie

Edit multiple cards

Hello, is it possible to add or edit information on multiple Guru cards at the same time? For example, using an Excel file?For example I want to add few sentences on 600 cards.

Lionel BruderKnewbie

Change Language

How do i change the language of guru? We are a german company and i need the guru backend be german and for my coworkers it should be german aswell. Is this possible?

Grace SchroaderKnewbie

GURU Announcements

We have agents stating they are not receiving the announcement we send out when a new card is created. Is anyone experiencing the same thing? I have verified that they are opted-in, so that is not the issue.

Siobhan_3Knewbie

Can't paste image when making a card from the extension

This is really interrupting my workflow because I have to open the web app, wait for it load, search for the card, edit, paste, save. It wouldn’t be quite so bad if there was a way to open the card in the web app directly from the card, but all these extra clicks are killing me. 😅 Why can’t I just paste the screenshot in the card I’m creating?

Leaderboard

See full leaderboard

Badge winners

Gary Morinhas earned the badge Visionary
Allison Baumanhas earned the badge Visionary
Cassie Alterhas earned the badge Visionary
Trish Diazhas earned the badge Visionary
Noah Carpenterhas earned the badge Helping Hand

Announcements

Need more help?

Help Center

How-to articles on the ins and outs of Guru

Product Training

Step-by-step courses to help you become a Guru pro in no time

Developer Network

API documentation and guides to help you start building with Guru

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Guru account credentials

Log in

Log in to engage in discussions

Use your Guru account credentials

Log in

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK