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Matthew PincusKnewbie

Extension sidebarOpen

I’d love to see the extension utilize the fairly new sidepanel functionality in Chrome (https://developer.chrome.com/docs/extensions/reference/sidePanel/). The overlay is useful but still blocks relevant content sometimes. And using Guru in a second window on the side is difficult because it does not resize well. To have the overlay style layout snapped to the sidebar would really help usability.

Justin FranklinKnewbie

Auto-Redact Sensitive Information in ScreenshotsOpen

There are many times when we’re creating knowledge content that may need to have some sensitive content redacted. Usually, this content is redacted before it even makes it to the Guru card, but enough screenshots can be tedious when trying to redact all of that information manually.Some content might even go unnoticed or it is minorly sensitive (e.g. private IP address or local computer directory path) and is only caught in the verification process. Having an auto-check against that being accidentally displayed on a Guru card would be helpful.

Motorcycle KBKnewbie

Customize what appears on the Card/folder that is downloaded as a PDF.Open

I would like to download Card PDF's so that I can then share it externally, however I do need it as a document that can be emailed, so either word doc or .pdf. For me making the card public and sharing the link would not be a good match.

Amy CrossKnewbie

'Never Logged In' Users

Hi Folks!We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. They all say they have logged in…Is there a possibility this is a Guru glitch, or more likely just user error? Thanks!

Jacob TouchetteScholar

Find and replace tool for updating Card contentOpen

Something I've talked about in the past when speaking to Guru directly was the idea of some kind of find and replace tool for when terminology changes. Is this something other people would be interested in?

Jacob T.Knewbie

Best path to creating a visualization of content hierarchy?

Hi all - I’m interested in seeing the complete hierarchy in Guru in a sitemap-style (or similar) showing the Collections, the folders included in those Collections, and the way in which those folders are nested within each other. My current understanding is that an export wouldn’t be helpful here because the folders column doesn’t show how they are nested within each other. Unfortunately that means I’m left manually re-creating the hierarchy of each collection in another tool like Miro or Figma so I can see them all in a single view. Has anyone worked out other ways to accomplish viewing the complete hierarchy of collections and folders?

Hassan MuhammadScholar

Add Cards to multiple CollectionsOpen

Hey Guru team - would be great if we can add cards to multiple collections! Currently, this functionality only exists for cards within a collection.

Mallory C PendletonKnewbie

Pull Answers from Org ChartOpen

I would be extremely helpful for Guru Answers to be able to pull knowledge from the Org Chart/Employee Profiles. This expands the usability of the Org Chart (since these already likely exist in the HRIS system) and gives our team members the ability to ask questions like ‘Who leads Creative?’ or ‘Who is X?’ and get a consolidated answer. Right now, our team is having a hard time seeing the value in the Org Chart (even though they know they can search by name) to get answers to their questions. I’d love if this was a a feature, to add to the value of the Org Chart and Answers!

Alex KopcoKnewbie

Rippling HRIS SupportOpen

Please add HRIS support for Rippling! I was disappointed to find out only after I had paid and started getting our account set up that Rippling HRIS support was removed. This is a widely known, well-loved platform. Please prioritize!

Nathan VerginKnewbie

Freshservice Knowledge BaseOpen

Add the Freshservice knowledge base as an option for Knowledge Sync.

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Amy CrossKnewbie

'Never Logged In' Users

Hi Folks!We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. They all say they have logged in…Is there a possibility this is a Guru glitch, or more likely just user error? Thanks!

Jacob T.Knewbie

Best path to creating a visualization of content hierarchy?

Hi all - I’m interested in seeing the complete hierarchy in Guru in a sitemap-style (or similar) showing the Collections, the folders included in those Collections, and the way in which those folders are nested within each other. My current understanding is that an export wouldn’t be helpful here because the folders column doesn’t show how they are nested within each other. Unfortunately that means I’m left manually re-creating the hierarchy of each collection in another tool like Miro or Figma so I can see them all in a single view. Has anyone worked out other ways to accomplish viewing the complete hierarchy of collections and folders?

Tony MaherKnewbie

API & Integrations

Can I pull content from Github READMEs?

Guru has a Github integration which sources Github Issues for content/answers. However, it does not support the codebase itself or the README. READMEs are often the source of truth for context about a service and instructions relating to contributing, testing, deploying, troubleshooting, etc. They would be an integral part of a Github knowledge base.Does anyone know of a way to source READMEs? I was thinking of building a job as part of my deployment pipeline which pipes the README into a new Card using the Guru API, but I haven’t tried using the API yet and am not sure how effective that route will be.

SU CommerceKnewbie

API & Integrations

Regarding attachments returned through API

Hi Team,I am using the search (https://api.getguru.com/api/v1/search/query?q=) and trying to fetch the attachments, however we see that, we are getting all the attachment information like images, and videos in the content field. We get a URL in the src field when we try to use that URL for file information, We get a 404 error. Any pointers to fetch the attachment information from API ??

Chris AdamsSmart Cookie

API & Integrations

Is there a API that can use a Get to search a folder?

We moved our product support documents to Guru. Our customer access these documents from our website. I’m using API to search and get documents. Each document is a card. We have a collection holding these documents. We use folders to organize the documents into subgroups.We want to use a Collection Token for Guru API calls. Consequently, only Get operations are authorized.The Guru search API supports a Get to search the whole collection, but I cannot find a parameter to specify a Folder ID to search a specific folder.The Post to the cardmgr API does support searching a folder, but this cannot be used by a Collection Token.Am I overlooking something?

Luke OtwellKnewbie

Image Resize Bug

Images go to full size, I even screen shot and it still get’s blown up. Max width should have same boundaries as text, but don’t. Inconsistent behavior too, following previous 2021 bug feedback does not work, no way to resize.

Ashley GordonSmart Cookie

Bulk export a list of broken links and the cards they live in.

We need a way to export a list of broken links and the cards they live in. Otherwise, this is a very manual process across thousands of Guru cards.Another person asked about this as a question, but it should be a feature request.

Kjetil KartevoldKnewbie

Best practices for handling Office file content in Guru

We are getting ready to move existing content into Guru. We have previously used a combination of Sharepoint and a Wiki. In Sharepoint most of the content is office files, Excel, Word and Powerpoint. Much of this content is not appropriate to change to card content. Like Excel files with multiple sheets containing many rows or Word files that use our company branded template. The disadvantage of adding the files as attachments in Guru is that it is a quite cumbersome process to download the file, make changes, upload a new file, and remove the old attachment. The iFrame option is also not a good option for us because we have different user authentication providers for Guru and Sharepoint. The third option we have as far as I can see is to create url links in Guru to Sharepoint location of the files, but one of our goals is to reduce the number of systems used for storing knowledge content. We would then be forced to keep Sharepoint. I guess this is a quite common problem case with Offi

Caleb JKnewbie

Finding cards without tags

I can’t find a way in card manager to find all cards without tags. Only to find cards with a specific tag.I would like to find all my cards without tags and begin tagging to help our team find things better with tags. Is there a solution for this? It’s got to exist and I’m just overlooking something simple.

Lucia DelicovaScholar

Unable to reopen and respond to resolved comments

Hi team!Has something change on the option to reopen and respond in a thread to a resolved comment?We’ve had a few users report to our team this week that after we respond to them, if they want to reopen and respond in a thread, they get an error message, see screenshot below:

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