Skip to main content

Product feedback
Product updates
Events

Welcome to the Guru Community!

1,112 Posts
3,602 Replies
3,219 Community members

Ask a question

Get answers to everything Guru

Share product feedback

Submit feedback for improving Guru

Get started

New to the community? Start here!

Recently active
Categories
Help others

Christine HaleKnewbie

Encouraging feedback for answersOpen

Our users aren't clicking thumbs up for correct answer, despite our efforts to encourage clicking Thumbs Up/Down. I spend time markings answers “correct” - time I would rather spend on other Guru tasks. Suggestion have a popup appear (before they leave that screen) asking if the answer was helpful (same thumbs up, thumbs down) but something they have to act on before leaving the screen.

1

Hillary CurranCommunity Manager

📣 Calling all Page Creators - Guru wants to hear from you!

Did you attend one of the Custom Pages workshops recently? Have you been tinkering with Guru’s new custom pages feature?We’d love to hear from you! Show off what you’ve built—your creations could inspire others to help elevate their team’s overall knowledge experience. 🛠️✨ 🤔 Here are some additional questions to spark discussion:What creative use cases have you found for Pages so far? How has this feature simplified navigation for your team? What tips or tricks do you have for designing a standout Page? Drop your thoughts, screenshots, or ideas below ⬇️ Let’s keep the inspiration flowing! 🚀Read more about Pages in our Help Center here.

KaseyKnewbie

Improve the "review cards that link to this one" when attempting to archive a cardOpen

The current process for reviewing linked cards when you try to archive a card is clunky.You click Archive on Card A. It takes you to a page that says “Before archiving this Card, review the # Guru Cards that contain links to this one.” When you click on that link, it opens a list of cards in a new tab. When you click on one of those links, it opens that card (Card B) in the same tab where you were reviewing the list of cards. Click edit on Card B. There is nothing that highlights where the link is, so you have to manually search for it. This isn’t a huge issue as you can usually just ctrl+f but if Card B is large, or if the link doesn’t have the same name as Card A, it can be a little annoying. Once you edit Card B to remove/update the link, it takes you back to Card B. When you click the X on Card B, it takes you back to Card A, but not the list of cards that link to card A that you started on. You have to go back to your original tab and click “review the # Guru Cards that contain

1

Nick SnellingSmart Cookie

Add company branding to public cardsWon't Do

Public cards are great however, if they could be aligned with the company brand as they are outward facing, that would be great. Would love to see options to adjust the style of public cards (fonts, logo, colour scheme etc).

32

Amy LockerKnewbie

Shareable links in Guru

Hi,Does anyone know if I can limit the amount of time for sharing Guru cards via the shareable with public link feature? Also, is there a way to limit the sharing to certain email domain users? Thanks!

Leah ColatostiKnewbie

When do Guru card links open in new tabs?

I’m struggling to figure out how this works. We have a lot of Guru card links in our cards, and sometimes when we click the links it opens as a little window on top of the card we’re currently on. But sometimes it opens as a completely new tab. Does anyone understand the rhyme or reason there? And if so, is there a way to set a preference?

Kendall Sipp-ParisSmart Cookie

Analytics Needs - Ability to schedule reports for othersOpen

I am working to figure out how to give analytics access to others without giving them author roles. Too much access to Guru comes with author roles and that is a slippery slope. I was hoping to go schedule reports to send to team leaders on their individual users and I can’t do that either. I’m in a rock and a hard place now of wanting leaders to assist in engaging their agents to utilize Guru but I can’t share great data with them without a lot of manual work.

11

Lindsey CloppKnewbie

Template AnalyticsOpen

It would be very helpful to be able to see:How often a template is being used % of match to the original template when published

1

Sarah DantinoKnewbie

Additional step for non-publishing verifiers

Has anyone else come across the inefficiency created when a collection has publishing workflows enabled, and a non-publishing verifier submits a ‘request to publish’, the card is not automatically verified upon publishing? Like it normally would for collections without publishing workflows enabled.Understanding that the reason is likely because the publishing user opens in draft mode so they have the opportunity to change the content without the verifier knowing. Is there a way while publishing for the system to run a check for updates in content and if no updates were made, auto-verify? Interim workaround - encourage publishers to immediately request verification after publishing because there would also be no automatic notification when a card is published (by a non-verifier publisher).

Hiten DajiKnewbie

CollectionsOpen

As we are creating more and more collections teams are having to scroll to be able to find the collection they need.Challenge: Collections for subject areas/departments are currently sorted based on title. So to find all collections, related to Product or HR for example is difficult.It would be great to have a way to categorize/tag collections so that they can be filtered in the All Collections view. This would help to surface collections related to a specific topic/subject/department

3

Get help

Ask and answer questions about Guru

Q&A

552 Posts

API & Integrations

API & Integrations

133 Posts

News and Updates

Read announcements and celebrate wins

Announcements

67 Posts

Research

10 Posts

Fun and celebrations

Fun and celebrations

29 Posts

Marco AlvaradoKnewbie

Checklist for specific tasks

Is there a way to add check boxes to a document so that it looks like a formal checklist?

Martin MennKnewbie

How can i include a speficic url to guru knowlege base

Guru is all about knowledge.We have a lot of specific knowledge inhouse but google has even more knowledge. there are some website which have all the information we need and could almost copy paste certain pages as cards into our GetGuru.Now if we do that we would have to update the gards evey so often to keep it updated in guru (to update guru in case changes have accured on this specific website.As getguru is an AI tool there must be a better solution to this.How do i include pecific URL’s (e.g. Government website) in our own knowledge base to make sure those websites / urls are being included in finding an answer for us.

George TintareanuKnewbie

API & Integrations

User access to collections of a different team

Hi there!It is not clear from the documentation if a user can be part of another team’s groups. For example for this endpoint `https://api.getguru.com/api/v1/groups` (doc link) the description says:Returns all groups on the team. Can I assume from this statement that a user can only get access to collections therefore they cannot be part of some group outside of its team? There is also this change announced recently that allows an individual to be assigned access to a collection: As of June 30, 2025, Groups are optional. You can decide to instead assign individual users to objects. Thanks in advance!

George TintareanuKnewbie

API & Integrations

List collection access permissions

Hi there!I'm working on a project that requires fetching the permissions of a user or user group for a collection of cards.I'm aware of the api/v1/groups/{groupId}/collections endpoint, but this only works for groups. However, according to this announcement:As of June 30, 2025, Groups are optional. You can decide to instead assign individual users to objects.Given that, how can I use the Guru API to determine which individual users have access to a specific collection?Thanks in advance!

George TintareanuKnewbie

API & Integrations

Multi-Workspace Collection Access

Hey there!I'm working on a project that requires displaying the list of collections across multiple workspaces. From what I’ve read so far, each access token generated for the Guru API provides access to only a single workspace. Could you confirm if that’s still the case?In my case, I need to fetch all collections across multiple workspaces, but it seems that the /api/v1/collections endpoint does not support this capability. Do you have any suggestions or workarounds for handling this scenario?Thanks in advance!

Brittany JardonKnewbie

Publishing Workflow - see changes?

We just implemented a publishing workflow for the first time. When a approval request comes into my drafts for an edited card, is there a way to see what changes they made compared to the existing card? Similar to when you verify?

Duncan GlendinningKnewbie

Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

Mia WongSmart Cookie

Where can I view the full message when I’m added as a collaborator in Teams?

Hi All, My team is adding more content each day, very exciting! When a draft is shared with me and I am notified in Teams, I’m unable to read the full comment as there is no expand or “more” button from the Teams window. Where else can I go to read the message? TIA!

Gabriela BotelhoKnewbie

Knowledge Agents Not Responding

I’m having problemas within the knowledge agents not responding the answers in pages, but the prompt it’s correct when testing, anyone knows how to fix?

SomersetSoldersKnewbie

Using Guru for ISO9001-2015 Quality Documents

Good afternoon all,We have been experimenting with Guru as a means to migrate our internal guidance including standard operating procedures as well as other information.As we are ISO9001-2015 certified, we are looking at how we can leverage Guru to manage our documents, forms etc..As it stands we plan to:Create a Collection ISO9001-2015, and within it a number of folders to hold the manual, policies, procedures etc..Use our sharepoint to store the master form templates for forms we need to use as part of our day-to-day activities.We believe that we can use Guru’s robust version history to ensure we have a single, verifiable source for all the ISO documentation, with the exception of the form templates that will live on sharepoint.The missing piece of the puzzle is that we may be required to have to share some of the policies or processes with external people. Only way at present is to export as a PDF. As these however are ISO documents, they should have a proper page header and footer,

Leaderboard

See full leaderboard

Badge winners

RebaMitchellhas earned the badge Helping Hand
Mia Wonghas earned the badge Visionary
Kaseyhas earned the badge Visionary
Ivy Elgartenhas earned the badge Visionary
Gary Morinhas earned the badge Visionary

Announcements

Need more help?

Help Center

How-to articles on the ins and outs of Guru

Product Training

Step-by-step courses to help you become a Guru pro in no time

Developer Network

API documentation and guides to help you start building with Guru

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Guru account credentials

Log in

Log in to engage in discussions

Use your Guru account credentials

Log in

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK