Skip to main content

Product feedback
Product updates
Events

Welcome to the Guru Community!

1,107 Posts
3,597 Replies
3,193 Community members

Ask a question

Get answers to everything Guru

Share product feedback

Submit feedback for improving Guru

Get started

New to the community? Start here!

Recently active
Categories
Help others

Mia WongKnewbie

Surface folders in the search results to Improve Knowledge AccessibilityOpen

Hi there,I’d like to advocate for surfacing folders in search results within Guru.What’s the problem?Users who are unfamiliar with the folder structure—especially in collections outside their immediate team—may not know certain folders (and their contents) exist. While they can search by keywords to find individual cards, they often miss broader areas of content because folder-level context is invisible.Who is affected? New users onboarding into the knowledge ecosystem Cross-functional collaborators who rely on content from other departments but aren't kept in the loop Anyone navigating complex or rapidly growing collections Current workaround:None — folders aren’t currently searchable.Ideal solution:Enable folder names to appear in search results when a keyword match occurs. For example, searching “Software” should surface the Software folder, not just individual cards.Business impact:As our content library and user base grows, surfacing folders in search will enhance discoverabil

1

JoshKnewbie

Intercom Knowledge SyncWon't Do

Add intercom help center to the list of supported knowledge syncs.

5

Shaun FlemmingKnewbie

Move the Favorites back to the side barWon't Do

Hi Team - Having moved the favorites section out of the sidebar and having it under the library causes slow down each time I want to find what I need. I just have to go dig for things that I wanted favorited at my fingertips. The flow of finding pages is just much slower than it once was

5

Kaitlin WarrenScholar

Access more Community content from within GuruWon't Do

I posted about this in the Slack channel yesterday, but @Chris Anderson suggested posting it here, too. I definitely understand that Slack is not a sustainable option for the Community, but, for me (and it sounds like a lot of others, too), the new community here is much less accessible, and the fact that it lives in a web browser is really prohibitive to involvement. I find that, even when I do leave the tab open, it just gets lost in all of the other tabs I have open for things that directly relate to my job, so I’m much less active and see much fewer posts here than I did in Slack. I really valued the Slack Community - I’m still fairly new to KM, and I loved hearing ideas from more veteran Knowledge Experts and sharing my own tips and tricks with newer folks, but now, that’s not something I can do easily. I’d love to see the Community become a desktop app (or even a mobile app) to make notifications more obvious and content more accessible. Or, maybe the community could be built di

4

Gabriela BoskaKnewbie

Routing Ask an expert questions to certain Slack channelWon't Do

As we are trying to figure out the right way of working with Ask an expert, our KM team have been asked if it is possible to work around the groups in Guru but work with the slack integration.The solution proposed is routing the questions to particular Slack channels? E.g., if someone asks a question about a certain part of a product, they would have an option to send that question to the right channel as well. From the channel, the experts would also respond to the question. All this activity would be fed back to Guru.Is this possible to build within the framework of the Guru app in Slack?

6

Lauren GreggKnewbie

Answered Questions removed from Inbox & moved to another sectionWon't Do

After answering a question by either creating a new card or using an existing card, it would be helpful if the question would then be removed from the main Inbox and moved perhaps to a different section such as a new “Answered” section under Questions. In the current workflow, once a question is asked, it goes to the Inbox where you can answer it. Once answered, it will indicate that it has been answered but will remain in the inbox.If I dismiss it, it will remove from my Inbox but then I can’t see it. I think if there was an in-between place, either Answered, or Archive, something like that to refer back to these answered questions, that would be helpful.

5

David B ParleKnewbie

Improve search analytics in order to track how effective tags areWon't Do

I’d like to know if users are searching for content via the #tag filter. Is that possible? I’m asking as I’d like to know how effective tags are, as the maintenance can be time-consuming.

6

David HagueKnewbie

I have trouble distinguishing lower case "i" from uppercase "I" and lowercase "l" because of the Guru card fontComplete

It’s very frustrating to have lowercase “i” show up as very similar to uppercase “i” and lowercase “L”. Is there a way to change the default font in Guru? I asked it as a question here I don’t need to be able to pick a specific font, I’d just like a font that distinguishes between lowercase “i” and uppercase “i” a little better (not to mention lowercase L). Thanks for your consideration.

10

HomerFormer Guru employee

Link shortener for public CardsWon't Do

I've been tossing this idea around for the past month or so but I think it would be useful to build a custom link shortener for the app that brands the links. The reasons for are no different from the reasons people use Bit.ly or other link shortening services. • Branding • Shared links to Guru Cards can be extremely long. This would help to make them more readable and friendly • More aesthetically pleasing

12

Dan LaparraKnewbie

Ability to make a folder publicWon't Do

I know the current solution for using one public Guru card as a “landing page” and then having a table of contents link out to other public cards. I think it would be more time saving and helpful to have the ability to make an entire folder public, so that if a set of Guru cards needs to be shared externally to a client they have what they need. The table of contents on a “landing page” guru card is a bit time consuming and it would be great to just assign a folder to be public.

20

Get help

Ask and answer questions about Guru

Q&A

548 Posts

API & Integrations

API & Integrations

132 Posts

News and Updates

Read announcements and celebrate wins

Announcements

67 Posts

Research

10 Posts

Fun and celebrations

Fun and celebrations

29 Posts

George TintareanuKnewbie

API & Integrations

User access to collections of a different team

Hi there!It is not clear from the documentation if a user can be part of another team’s groups. For example for this endpoint `https://api.getguru.com/api/v1/groups` (doc link) the description says:Returns all groups on the team. Can I assume from this statement that a user can only get access to collections therefore they cannot be part of some group outside of its team? There is also this change announced recently that allows an individual to be assigned access to a collection: As of June 30, 2025, Groups are optional. You can decide to instead assign individual users to objects. Thanks in advance!

George TintareanuKnewbie

API & Integrations

List collection access permissions

Hi there!I'm working on a project that requires fetching the permissions of a user or user group for a collection of cards.I'm aware of the api/v1/groups/{groupId}/collections endpoint, but this only works for groups. However, according to this announcement:As of June 30, 2025, Groups are optional. You can decide to instead assign individual users to objects.Given that, how can I use the Guru API to determine which individual users have access to a specific collection?Thanks in advance!

George TintareanuKnewbie

API & Integrations

Multi-Workspace Collection Access

Hey there!I'm working on a project that requires displaying the list of collections across multiple workspaces. From what I’ve read so far, each access token generated for the Guru API provides access to only a single workspace. Could you confirm if that’s still the case?In my case, I need to fetch all collections across multiple workspaces, but it seems that the /api/v1/collections endpoint does not support this capability. Do you have any suggestions or workarounds for handling this scenario?Thanks in advance!

Brittany JardonKnewbie

Publishing Workflow - see changes?

We just implemented a publishing workflow for the first time. When a approval request comes into my drafts for an edited card, is there a way to see what changes they made compared to the existing card? Similar to when you verify?

Duncan GlendinningKnewbie

Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

Mia WongKnewbie

Where can I view the full message when I’m added as a collaborator in Teams?

Hi All, My team is adding more content each day, very exciting! When a draft is shared with me and I am notified in Teams, I’m unable to read the full comment as there is no expand or “more” button from the Teams window. Where else can I go to read the message? TIA!

Gabriela BotelhoKnewbie

Knowledge Agents Not Responding

I’m having problemas within the knowledge agents not responding the answers in pages, but the prompt it’s correct when testing, anyone knows how to fix?

SomersetSoldersKnewbie

Using Guru for ISO9001-2015 Quality Documents

Good afternoon all,We have been experimenting with Guru as a means to migrate our internal guidance including standard operating procedures as well as other information.As we are ISO9001-2015 certified, we are looking at how we can leverage Guru to manage our documents, forms etc..As it stands we plan to:Create a Collection ISO9001-2015, and within it a number of folders to hold the manual, policies, procedures etc..Use our sharepoint to store the master form templates for forms we need to use as part of our day-to-day activities.We believe that we can use Guru’s robust version history to ensure we have a single, verifiable source for all the ISO documentation, with the exception of the form templates that will live on sharepoint.The missing piece of the puzzle is that we may be required to have to share some of the policies or processes with external people. Only way at present is to export as a PDF. As these however are ISO documents, they should have a proper page header and footer,

Raymond VardanegaKnewbie

API & Integrations

Websites as agent sources

Currently websites can be added to Agents , BUT this is only for activating the agent on a website. This is quite deceiving. Can we start the discussion to Rename the current Websites to “Webpage assist” Add the ability to nominate websites that are actual sources of dataThe benefit here is that for a specific agent (eg one for technicial support) , can take information from supplier support pages, bringing in very specific accurate data

Haithem ObeidiKnewbie

API & Integrations

Confused about Collection Token and Searching

I tried the endpoint that was suggested (GET https://api.getguru.com/api/v1/folders/iq9zL8rT/items) using my Collection token authentication (Collection ID: 8ioty as username, Collection token as password) but I'm getting a 401 Unauthorized error.Here's the exact curl command I'm using:curl -u 8ioty:COLLECTIONTOKEN "https://api.getguru.com/api/v1/folders/iq9zL8rT/items" -D -The only endpoint where my Collection token authenticates successfully is /collections/8ioty/export (though it returns 405 Method Not Allowed since it expects POST).What I’m trying to do is pull cards from a folder, within a collection to a Chrome extension side panel (in order to continue our workflow without having to leave the tab). I’m also trying to search the Guru collection. I am definitely using the correct key for the specific collection From what I understand, I’m using the correct endpoints with GET requests but I’m consistently hitting a 401 unauthorized error 401 Unauthorized (Authentication Failed):/ap

Leaderboard

See full leaderboard

Badge winners

RebaMitchellhas earned the badge Helping Hand
Mia Wonghas earned the badge Visionary
Kaseyhas earned the badge Visionary
Ivy Elgartenhas earned the badge Visionary
Gary Morinhas earned the badge Visionary

Announcements

Need more help?

Help Center

How-to articles on the ins and outs of Guru

Product Training

Step-by-step courses to help you become a Guru pro in no time

Developer Network

API documentation and guides to help you start building with Guru

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Guru account credentials

Log in

Log in to engage in discussions

Use your Guru account credentials

Log in

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK