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Marichu FacundoKnewbie

Q&A

Filipino Newzealand Business Association Club

Hi, good morning. I would like to request to build up the mission and vision profile of our club association. thank youMarichu

7 hours ago

Alyssa HuatSmart Cookie

Anchors (links) for cards paragraphs (verification status, deep linking, comments and translation)Open

This is a stretch that probably won’t be considered, but I still think it’s interesting to consider.The idea would be to allow doing a few operations on paragraphs, rather than always the whole card.Unverify a single paragraph, it might be not true, but the rest of the card might still be valid. Until someone re-verifies it, the teams can still trust the rest of the card. The card verification status would then be “partial” or something like that. Linking to a specific paragraph of a card. Commenting on a specific paragraph of a card. Translating would take advantage of this, allowing for bitexts for example.If a paragraph cannot be track, everything previously said can fall back to the whole card, so “weak” paragraph identifiers (which can be lost when deleting a paragraph) would probably be fine.I’m aware I can break cards in smaller cards, but this is not always practical for information consumers.

4 days ago

Lynn MillerScholar

Suggesting mode in draftsOpen

What is the problem? When collaborating on anything written, many users want to only suggest changes or want changes suggested to them with the ability to accept/reject. Who is it a problem for? Many users who rely on drafting content in Google docs since it has this functionality. How do you solve the problem today? Users start in google docs to collaborate, accept/reject suggestions, then move over final product to Guru. How would you ideally solve the problem? Add a suggest mode on drafts like Google docs. How big is the problem (business impact, frequency of impact etc.)? The majority of our users start in Google docs and doing so has an extra step in the workflow which could be made more efficient by starting/staying in Guru. Also because a google doc then has to be deleted or deprecated after moving it to Guru to reduce confusion.

4 days ago

Maddie TurkKnewbie

Q&A

How to restore all archived cards AND to place back in designated folders?

Hello- seeking Help from Guru team as the “contact Guru support” button is not working. We have another incident where someone accidentally archived ALL cards vs their own. I can see over 5,000 cards archive but I only want to restore the ones archived within the past couple of hours or by the person who has archived them all. When I tried to restore all cards from one collection, it restored them but did not go in their designated folders.Can someone please assist me asap?Thanks!

4 days ago

David MacVicarScholar

Expand upon AI Assist - Use an internal Style guide with GuruOpen

It would be incredible if leads/admins could upload their own style guide or content guide (this may be internal, company specific, etc.) so that we can have more useful Assist functionality. Using this feature could align new card content with company specific standards - spellings, brand names, style suggestions, etc.Basically, if we had more room here to train Assist, we could include more rules and style guidelines.I suppose this is similar to what people may be doing with private GPTs today.

4 days ago

Lynn MillerScholar

Add warning note before archiving card to check where it is linkedOpen

Many of my users forget to check where a card they are about to archive is linked before archiving the card. Since it requires navigating to a different “tab” of the card, it would be so helpful if at the already existing warning message added a reminder to check where the card is linked first (or even links to the tab where they can find that).

4 days ago

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Marichu FacundoKnewbie

Q&A

Filipino Newzealand Business Association Club

Hi, good morning. I would like to request to build up the mission and vision profile of our club association. thank youMarichu

7 hours ago

Lynn MillerScholar

Q&A

Exact searches

I was recently using the quotation marks in the global search bar for an exact search, but was getting results that didn’t contain the exact phrase “on grid”. Does the use of prepositions or something about the number of characters in a phrase affect exact searching?

12 days ago

Lynn MillerScholar

Q&A

Publish vs. Publish and Verify info dates

Hi all - I think I’m late to the game on this from the recent changes. On the old publish experience, authors could see the difference in the verification date based on the action if they clicked the ⓘ icon near the Publish vs. Publish and Verify options. Is there anywhere else they can see that distinction in dates? I just want to make sure I’m not overlooking it. If not, I’ll update my users.

12 days ago

Felix RaabKnewbie

Beta Program: Guru Answers

Are embedded google docs a source for suggested answers?

Hi Guru community,I am playing around with the Answers Beta lately. And due to embracing the single sourcing guideline in our company, I wanted to know if embedded google docs are searched through for suggested answers?My first trials indicated that it doesn’t work.Looking forward to learning from you!Felix

18 days ago

Maarten Van der StraetenKnewbie

Q&A

Company telephone list (Inspiration)

Hi,I’m looking for some inspiration to get our company telephone list on Guru. Today our receptionist is maintaining this in an Excel file and distributes this every quarter. Meaning, the telephone list doesn’t hold the new employees for a while.One of the ideas is to use Guru where you can easily search on a contact and find the extension number. But I don’t know what the best approach would be here. Any ideas?

18 days ago

Lucia DelicovaScholar

Beta Program: Guru Answers

Option to exclude keyword search from Answers

Hi team!We’ve noticed that Guru Answers is proving answers even for keyword searches and on many occasions the provided answers are actually incorrect, if the keyword search is not specific enough. With over a thousand cards with hundreds of different processes for tens of different providers and suppliers, any incorrect information can lead to mishandling, DSAT and even a potential loss. We are training our users to ask actual questions and to include certain details for Guru to find the correct card and give accurate answer - however, to train almost 1200 users takes some time.We would very much like to avoid situations where the agents would relay on an answer coming from a keyword search if the Answer is incorrect which, especially less experienced CC agents will rarely spot - they rely on Guru as a source of truth.Any chance you thought about giving the option to have the Answers only respond if the user asks an actual question?

26 days ago

Jimmy MillerSmart Cookie

Q&A

Identifying broken links in guru cards

Does anyone know of a way to automatically locate broken links that are in guru cards?Right now, it’s a manual process for us.Ideally, I could receive a report that would locate the exact links, putting them in a list.But it would be helpful to get a list of cards with broken links in them.Does anyone have solution?

1 month ago

Matthew WilkinsonKnewbie

Q&A

Public Collections with Collection Share URL

Is it possible to expose a Collection as a Pubic URL, so the anonymous user can browser the Collection, the UI (i.e. Card & Folder Heriachy), and view public cards & use the search function to find public cards in the collection. Currently only individual cards can be made public, via individual URLs.This would be incredibly powerful, and would eliminate some clunky Help Center Software (i.e. Zendesk etc), and allow for one internal and one external information platform, and then Guru can start competing with Help Center Products :)

1 month ago

Paul GardnerKnewbie

API & Integrations

Sharepoint as a source for suggested answers

When will Sharepoint be integrated in the same manner as Google Docs. Thanks

2 months ago

Nathalie GagneKnewbie

Beta Program: Guru Answers

Multilingual Concerns with "Ask a Question" Beta Feature

Hi everyone,Thrilled that we're now beta-testing Guru's "Ask a Question" feature—a highly requested feature for our teams on the front lines! However, I've noticed an issue that's particularly relevant for us as a bilingual organization in Canada. When posing a question in French, the system returns an answer in English, even though the French text is available on the card. This poses a significant concern for us, and I suspect it could be an issue for other multi-language environments as well.Is anyone else experiencing this? Would love to hear your thoughts.Merci :-)

2 months ago

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Welcome to the Guru Community!

Duplicate Detection 2.0?Open

Add synced blocks (transclusion)Open

Ability to exclude when searchingOpen

Anchors (links) for cards paragraphs (verification status, deep linking, comments and translation)Open

Suggesting mode in draftsOpen

Expand upon AI Assist - Use an internal Style guide with GuruOpen

Add warning note before archiving card to check where it is linkedOpen

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