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Ivy ElgartenKnewbie

Include Answers/AI questions in all usage reportsOpen

I’m struggling to make any real use of Guru analytics because they don’t include asking AI a question in the Group Impact or Group/User Drilldown reports. For my company, asking Guru a question is the #1 way most everyone is using Guru (apart from folks who are creating content in Guru). In order to measure Guru adoption across teams, we need to be able to see AI questions/answers reflected in the Group Impact and Group Drilldown reports. This way, we can get a holistic answer to the question “Are our employees consistently using Guru to look for information?” What I’d like to see in Analytics is:Under Group Impact > Feature Usage by Group, one of the measurements should be “AI searched” or something along those lines. Under the Group and User Drilldown dashboard, AI search should also be included as an Action in the “Top Actions” report, and as an Event in the Events by User report.If anyone has a workaround to be able to see a holistic view of Guru adoption (including the use of

2

Shelby FrimodigKnewbie

Listing card author when they are not approved to verifyOpen

We leverage the approval workflow and are struggling because we’d like to recognize authors. Currently we are unable to do that as all reporting shows the author as the person who verified the card, not the one who created it. Additionally, when those that created cards want to look back at what they created, they are unable to do so because they aren’t listed as the author.

3

Abbey FlorenceSmart Cookie

Numbered List OptionsOpen

Hi all! We are a pretty formal university and need to format our policies and procedures with “traditional” numbering styles like roman numerals or 1.1>1.1.1. Is there anything on the roadmap to allow authors to select an alternative list option?Right now we are using a bulleted list and then starting the line with the true header, but that’s not great from a presentation standpoint.

6

Bob BarraccaKnewbie

Add the ability to set a default knowledge agent for users and/or groupsOpen

I would like the ability to set a default knowledge agent for specific users and/or groups. Guru has primarily been used by our customer support team for accessing cards related to user issues. We are expanding to now use Guru as a company-wide knowledge base which will include cards on many internal topics from IT, HR, Finance, etc… All users will have access to this content. For our customer support team, we would like their default search to only be in the collections related to user issues. If they want to search for an internal IT or HR card they can switch to the Guru (or some other custom) knowledge agent to search all collections. This would be most easily achieved by setting the Customer Support group to default to the Customer Support knowledge agent which is limited to the Customer Support collection.

6

Amber MiddlebrookKnewbie

Is there a way to create a page within a collection?

We have a lot of content knowledge that could be great as a page for training purposes. However, I cannot find a way to add a page to a collection. This way instead of searching or using knowledge agents, our new hires could have access to the cards, videos, webinars, podcasts, slide decks and other information they need about a specific topic all on one page with of course a block on cards you should check out for further discovery and deeper dives. This could also serve a double purpose of helping the new hires learn how to use and navigate through Guru. Any advice would be appreciated.

TheresaKnewbie

API & Integrations

Extension Not Opening

On occasion I have noticed that that the chrome extension will not pop open. Our team has attempted to troubleshoot in a variety of ways including signing out/back in, opening a new tab, pinning/unpinning the extension. Has anyone else experienced this? What tip and or tricks have you found to help nudge the extension to start working?

Ivy ElgartenKnewbie

Bug - Guru AI answers does not accurately read from tablesOpen

Guru’s AI answers functionality doesn’t accurately read information from tables. I’ve tried adjusting the tables many times, but I consistently see the AI giving blatantly wrong answers to questions that are clearly marked as Yes/No within a table. I’ve written into Support about this, and they have acknowledged it as a bug and suggested that I move everything into Google Sheets or translate the tables into full sentences. Both of these solutions seem inadequate to me and would require a huge lift to migrate a ton of content that we just put into Guru back out of Guru and then link it as a source. Is there an update on when the AI will be able to reliably read content from tables? Or any guidelines as to how to make the tables more legible to the AI answers?

2

Duncan GlendinningKnewbie

Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

Benjamin LandmanKnewbie

Improve searches with no results by dealing with typos, misspellings, and synonymsOpen

There are always some searches that produce no results. The majority of them seem to be misspellings or typos. What I suggest is to add the ability to create a "dictionary". If an administrator sees any search term producing no results that is a misspelling or typo, he/she could click on such term and enter the correct term. So, if a user searches with incorrect misspelling in the future, the system would automatically direct the search to the correct word.

24

Noah CarpenterGuru Product Team

March Release Round Up

Howdy! It’s time for the March Release Round Up!March was a busy month for us, shipping these updates and working on some exciting changes around permissions, the AITC and more. So read all about it and come back next month for what should be a very exciting edition!We always appreciate any and all feedback, questions, comments so sound off below if you have something to share! Answer DetailsAnswer Details is a MAJOR upgrade to the Answers user experience that provides context about how a particular answer was arrived at. You can now see what keywords were used for the search/answer, what sources were used, and by far the most exciting: a detailed explanation of how the keywords and sources were used to generate the answer. Smart Unfurl Smart unfurl allows you to easily add rich media to cards and pages simply by pasting a link! When pasting a Guru card, Guru profile, Google link or external link - there is now a small popover menu that allows the link to be pasted in a number of dif

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Amber MiddlebrookKnewbie

Is there a way to create a page within a collection?

We have a lot of content knowledge that could be great as a page for training purposes. However, I cannot find a way to add a page to a collection. This way instead of searching or using knowledge agents, our new hires could have access to the cards, videos, webinars, podcasts, slide decks and other information they need about a specific topic all on one page with of course a block on cards you should check out for further discovery and deeper dives. This could also serve a double purpose of helping the new hires learn how to use and navigate through Guru. Any advice would be appreciated.

TheresaKnewbie

API & Integrations

Extension Not Opening

On occasion I have noticed that that the chrome extension will not pop open. Our team has attempted to troubleshoot in a variety of ways including signing out/back in, opening a new tab, pinning/unpinning the extension. Has anyone else experienced this? What tip and or tricks have you found to help nudge the extension to start working?

Duncan GlendinningKnewbie

Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

Lindsey CloppKnewbie

Did Summarize Action Items go away?

I used to use the summarize action items when writing a card, and now it doesn’t give me that prompt anymore. Am I missing something?

Tori GarciaKnewbie

Guru Page Product Feedback

I created my first Guru Page, and the page was fairly intuitive and easy to set up. With that said, I have some feedback that I thought I would share: It would be great if we can add in a clickable navigation bar at the top of the page, and allows you to embed hyperlinks to click into specific headlines located within the page. The goal of this would be to show essentially a table of contents (what’s included on the page) and give users the ability to click directly to a specific part of the page without having to scroll. The Page Title font is way too small and looks silly, if I’m being totally honest. I recognize that we need a title for the page, but it would be nice to be able to hide the title on the page. It would also be nice if there were some page formatting options, like adding a line to separate topics (I guess you should do that by uploading an image) or headers with different color backgrounds to show content separation throughout the page.

Michael GroholskiKnewbie

Will Guru ever have the ability to create Knowledge blocks or reusable content snippets?

Just curious if there is any talk of incorporating knowledge blocks or snippets in Guru?I would be helpful if could have the ability to create reusable content blocks with their own access controls that could be added to multiple knowledge cards. We often have multiple cards that have repeated instructions so if those instructions needed to be updated we could just update the content block once and all associated cards will reflect the change automatically.

Jeanne CarpentierKnewbie

Edit multiple cards

Hello, is it possible to add or edit information on multiple Guru cards at the same time? For example, using an Excel file?For example I want to add few sentences on 600 cards.

Lionel BruderKnewbie

Change Language

How do i change the language of guru? We are a german company and i need the guru backend be german and for my coworkers it should be german aswell. Is this possible?

Grace SchroaderKnewbie

GURU Announcements

We have agents stating they are not receiving the announcement we send out when a new card is created. Is anyone experiencing the same thing? I have verified that they are opted-in, so that is not the issue.

Siobhan_3Knewbie

Can't paste image when making a card from the extension

This is really interrupting my workflow because I have to open the web app, wait for it load, search for the card, edit, paste, save. It wouldn’t be quite so bad if there was a way to open the card in the web app directly from the card, but all these extra clicks are killing me. 😅 Why can’t I just paste the screenshot in the card I’m creating?

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