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Allison BaumanKnewbie

Link to a Template in a cardOpen

Can we please have the option to link card templates within cards? Within different cards I would love to be able to say “Use this template” (and link the guru card template).

Ashley GordonSmart Cookie

Make it possible to link directly to a subheaderOpen

It needs to be possible to link directly to a subheader in a Guru card so you can point people directly to that section of a card. While cards should be short and easily digestible, they’ll still need subheader content, and we should be able to direct users immediately to that content without them needing to scroll. It is really important to be able to not only reference headers between Guru cards, but also link to them externally, such as in a Slack message.

Noah CarpenterGuru Product Team

September Release Roundup!News

Hello! Hello! Hello! It’s Noah, from the Guru product team with another Release Roundup™!We’ve been hard at work on some very exciting updates to Guru, but in the meantime we’ve continued to add new sources and improve Answers via the default prompt. Read all about it below and keep your eyes and ears open for some big updates coming soon! File Upload Source for Answers is here!The File Upload source allows you to - you guessed it! Upload a file as a source for Answers! Adding a source is similar to syncing other external sources, except now there's an option to name the source and provide a description prior to selecting which groups the synced content should be shared with.Once connected, users can expand the File Upload source to view synced files, open them in a new tab to view the actual file that's synced, as well as remove files or add more. File Upload ModalView File Upload Source There’s a New Default Prompt in Town!After much feedback, experimentation and testing, we’ve rel

Eli SegevKnewbie

Bigger and easier to read font sizeOpen

My suggestion for Guru: increase the font size to something modern, bigger and easier to read across all devices, even if it will continue to be unconfigurable by customers themselves.This goes especially for the font size in Card View. You're using 14px font size, whereas modern online publishing and reading tools such as Medium use 21px!I did some experiments on my local computer for a saved Guru version, and saw that even 19px seem just fine for your font family. Thank you very much!

Lynn MillerSmart Cookie

Add synced blocks (transclusion)Open

What is the problem? We have some content that would be ideal to live across many cards (like specific code for troubleshooting), but only be updated in one place. Who is it a problem for? Technical users How do you solve the problem today? Typically make a single card, even for a very small amount of code that is G card linked over and over in cards. How would you ideally solve the problem? Consider something like notion’s synced blocks. How big is the problem (business impact, frequency of impact etc.)? Synced content (like this and cards living in multiple collections) is the most requested feature at our company.

Jacob TouchetteScholar

Find and replace tool for updating Card contentOpen

Something I've talked about in the past when speaking to Guru directly was the idea of some kind of find and replace tool for when terminology changes. Is this something other people would be interested in?

Valerie RendaSmart Cookie

WorkRamp LMS as a SourceOpen

We use WorkRamp as our LMS - we have a ton of Guru content already embedded in a lot of our trainings in WorkRamp, but it would be great if WorkRamp content could also be sourced from Guru, especially for new hires who are super active in Guru Answers.

Benjamin EspelandKnewbie

Card ratings for collecting feedback on contentOpen

I think it would be great if there was an option for users to rate cards. The comment section is good for specific feedback, but the subjective feedback is lost. When asking about feedback I often hear "It's okay." which doesn’t help improve its usability. With an anonymous rating system more people would give feedback. With rating, authors can see in analytics which card is most liked and see how that card is written and designed, and try to use that as a guide for other cards.I feel a 1-10 star system would be best, as a 1-5 star system often end up everybody giving 1 or 5 stars (example: Amazon's broken rating system, everything under 4,5 is seen as garbage)The option to rate the card could be at the top, after "Comments", or at the bottom of the card. Somewhere fast and easy to use, not hidden behind a menu.

Tarek KawachKnewbie

Increase or decrease indent without selecting bullet or number text stylesOpen

How do I increase or decrease indent without selecting bullet or number text styles? the options are not available without bullet or number list. There is no way to increase or decrease indent without with regular text style or paragraph. Only with Bullet or numbering which is not ideal for proper formatting, if I want to highlight a block or quote. I know I can add a quote but I wanted to flow with the text and not emphasize it in that sense. Only Available with bullet or number (not what I was looking for)Can we add them here with regular paragraph or other text stylesExample from Outlook (I don’t want to number or bullet this text)

Rob MuellerSmart Cookie

Reducing Customer Support hold times with Guru

Hope that this finds you all well. We are a product manufacturer of clean energy solutions (solar+storage) and sell to distributors and installers. We have a challenge to reduce our Technical Support hold times for installer who call in to ask a question or troubleshoot their system. I was looking for specific case studies or best practices about using Guru to surface knowledge quickly to chip away at these hold times. Trying to build a case for further adoption of Guru along these lines. Thanks in advance for your time with this.

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Rob MuellerSmart Cookie

Reducing Customer Support hold times with Guru

Hope that this finds you all well. We are a product manufacturer of clean energy solutions (solar+storage) and sell to distributors and installers. We have a challenge to reduce our Technical Support hold times for installer who call in to ask a question or troubleshoot their system. I was looking for specific case studies or best practices about using Guru to surface knowledge quickly to chip away at these hold times. Trying to build a case for further adoption of Guru along these lines. Thanks in advance for your time with this.

Tyson ClugyKnewbie

Help me understand proper content structuring

I’m having a little trouble understanding how I should structure my content so that it makes sense to the end users.I need to create help docs for applications usage like email, leave management, database tools, etc. The problem is some of these applications are used company-wide while others are specific to an individual department.If I structure my collections by department, where do the common applications belong? It seems it might be confusing for users to have their application docs spread across multiple collections.How are others handling this? Do you just put all your app usage docs in a single collection, spread them across multiple collections or do you create duplicate boards/cards for each department?

Patti LehmanKnewbie

Our save to .pdf puts double spacing in the pdf and loses much of the formatting. Does anyone else have this problem?

Angela McCarthyKnewbie

Hi thereI just have some questions about the new version of the answers feature using the question mark.We are in the process of testing it out and have noticed that AI doesn’t appear to be able to decipher content held in images, for example cost tables - would that be correct and if so will future developments allow for this? (My general research outside of Guru seems to suggest it can be done).I am not sure if there are any specific training guides to help us - the only ones I found in the Help Centre related to the previous iteration of answers, so I don’t know if it would still be the same? We would like to learn more about the background of educating the AI when flagging/updating the answers.I hope some of this makes sense - the AI side is a new world to us that we ae trying to get on board with - any further pointers would be greatly appreciated, thank you:)

Stephen MallamKnewbie

Exclude folder from Zendesk sync

Hi. I am hoping someone can help. I have our Zendesk guides sync’d with Guru and I want to exclude one of the folders from the search results. In Zendesk, we store a lot of guides and F&Q’s including our release notes. I want to exclude the release notes returning when a member of my team searches guru. Is this possible via the Guru UI?

Bill DilworthKnewbie

On a Guru page it looks fine, but the save to PDF option seems to truncate any run of spaces longer than two down to just two, destroying any page indention formatting on the PDF. Is this a known bug?

On a Guru page, it is often useful to have numbered lists and sometimes sub-numbering (3.1, 3.2 etc.). On the page it looks fine, but the save to PDF option seems to truncate any run of spaces longer than two down to just two, destroying any page indention formatting on the PDF.Is this a known bug?

Lloyd NebresSmart Cookie

Left side navbar changed?

Hello… is it just me, or… what happened to the left side navigational area? I used to be able to minimize it so the column only shows the task and collection icons. Now, the column just goes away completely when toggled. Thanks for any insight.Lloyd

Ryan AtwoodKnewbie

Knowledge Trigger URL

Hello! Starting to get into Knowledge Triggers. Wondering how do you setup a Knowledge Trigger for a website such as SalesForce, where every case or ticket is a different URL? Ideally, I would like to have Knowledge Triggers appear when typing emails to clients and using specific keywords. For example, our Salesforce URL is https://classlink.lightning.force.com/An example of a case would be https://classlink.lightning.force.com/lightning/r/Case/[Case Number]/viewEach case has a different number in the URL. I tried setting the trigger to enable on https://classlink.lightning.force.com/, however that does not seem to work. Any suggestions?

Lynn MillerSmart Cookie

Customers syncing Guru data with a BI tool?

Hi community - I’m wondering if any Guru admins have done some work to sync Guru data/analytics to their business intelligence (BI) tools? We’ve connected our BI tool (Metabase) and I’m trying to identify what tables/dashboards could prove most valuable to our users outside of the OOTB analytics available in Guru. I’ve got some ideas, but would love to hear what has been impactful for others. TIA

Slava ZhakovKnewbie

API & Integrations

How to get picture from a card?

When I get a card that contains a picture I am getting a picture link that looks like thishttps://content.api.getguru.com/files/view/idHow to obtain the picture content?Thank you-Slava

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