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Paula SchwartzKnewbie

Q&A

Videos on the Mobile App

Does anyone know how to get videos to play in the Guru mobile app? Issue - In the Guru mobile app it was noticed that the videos that are embedded are not playing. Below is a screen print from my phone (iphone). Current workflow - We store out videos on a shared google drive, and when putting them into a card, we have been getting the embedded HTML code and putting that into an iframe. On a computer it is working nice, however a lot of our staff access Guru only from their mobile device. Current Workaround identified - Put the link to the video into the card as well. Users can click on the link and access the video, however it does not play through Guru so the user has to authenticate through another app.

16 days ago

Sleeves BarnesafunksKnewbie

Q&A

"All Members" Group members losing access to any and all Cards?

Yesterday, 2/6/23 around 2pm EST our users began losing access to any and all cards. These users are in different localities using different machines and have different titles. None of them belong to any Groups other than the default “All Members”. Adding them to Groups grants them permission to cards and collections those groups have access too, but not the cards open to “All Members”. We have been working with Guru Support 23 hours and this coincided with an “Edit” update as well as a yesterday File Service Partial Outage. This occurs in the extension or web app, and persists if you send the user a direct URL link to a card they were previously accessing.We have been working with Guru support for about 23 hours but are about to create a group with access to a new card with appropriate permissions before adding our users to it.Presumably we will delete this group later once “All Member” functionality has been restored or we (or Guru) find another solution.Is anyone else experiencing

18 days ago

Jessica McMahonKnewbie

Q&A

How do you manage Board Group Permissions?

Hi Guru Community,We are in the process of planning our Guru structure so that Authors can begin populating it with data (YAY!). But the Project Team is grappling with how IT Admin will best keep track of the Board Group Permissions which are clunky to review at the board level only. There are a bunch of posts requesting changes to this (and I have upvoted them all! 😄) but in the meantime, I am looking for suggestions for how to stay across this in the meantime. There was a suggestion of a spreadsheet in one webinar I attended but I didn’t ask for a template at the time.I am hoping that one of you might be able to steer me in the right direction or give me some tips to do/not do that you have come across on your Guru journeys.Thanks in advance!

19 days ago

Pierre SegerströmKnewbie

Q&A

Emojis are "capped" when used as Card Title

Hello!Can we please fix so that emojis are not “capped” when used in Guru Card titles? (see picture below)

21 days ago

Kelly ManikothKnewbie

API & Integrations

Slack integration - can all users add to a Card?

Hi there! We noticed that all users have the option to “Add to a card” (even if they’re not a collection owner) via the Slack<>Guru integration, but when they click this option, the information they add isn’t actually added to the card, which is a pretty confusing experience. Does anyone know if this is intended logic or a product glitch? Thank you!

23 days ago

Steve RobertsonKnewbie

Q&A

Request for Job Description Template

Does anyone have a good template for a Job description?

27 days ago

Abbey FlorenceSmart Cookie

Q&A

Guru Invitations

We're about to rollout the product to our team and plan to use the native Guru invitation format. We see that you cannot hyperlink text in Guru invitations but had been inserting the full URL as a work around (something like “Contact Abbey Florence at chieffaa@newschool.edu with any questions”). However, the system has started inserting a space before the extension in every URL string. So in this example, it breaks “chieffaa@newschool.” apart from the “edu” for some reason. Is that supposed to happen? Is there a workaround? Thanks!Abbey

1 month ago

Craig LloydKnewbie

API & Integrations

How to list only board groups using API

Hello! So I know that https://api.getguru.com/api/v1/boards will list out all of the boards I have in Guru, but is there a way to list out only the board groups and their URLs?Thank you!

1 month ago

John TrickettKnewbie

Q&A

Multiple Companies

We operate 12 businesses, as such we have teams that operate in each business from a sales and operations perspective, yet also have teams that operate across multiple businesses such as finance, HR, IT, Health and Safety, Management etc.What would the best practice be in this case for structuring our collections and groups?

1 month ago

Pierre SegerströmKnewbie

Q&A

Different rendering views on Guru.com vs. Guru Chrome Extension

Hello!This might be a weird situation. We think that the editing/designing possibilities are quite limited in the Guru Card Editor. Therefore, we have made our card design more intractable and flexible by utilizing Markdown (HTML/CSS).Although, it seems that our cards are “rendered” differently on the website, compared to the Guru Extension. Is there a way to solve this? Card in Guru Extension:Card in Guru website

1 month ago

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Welcome to the Guru Community!

Indicate when two people are editing a CardScheduled

Dark modeOpen

Custom text color and font in the Card editorOpen

Find and Replace tool for card card contentOpen

Board level editing/authoring permissionsOpen

Add cards to multiple collectionsAccepted

OpenAI Plugin for Knowledgebase Beta AvailableOpen

Have boards show up in search resultsAccepted

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