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Marina MorganKnewbie

Page Content: Search Ability & Card CreationOpen

It would be extremely helpful to be able to surface page content when using Ask Guru. It would also be helpful to have the capability to turn page content blocks into Guru cards.

2

KaseyKnewbie

Comment dates incorrectly display "last [day of the week]" instead of "this [day of the week]"Open

Comments left during the current week - for example, this Tuesday the 8th - always say “last Tuesday” instead of “this Tuesday” which is incorrect and confusing. If it’s something that hasn’t been answered yet, it makes it look like I’ve just been ignoring it for over a week. In my opinion, even if it was correct, “last/this Tuesday” is less useful than just saying “July 8th 2025” anyway as I would rather know the specific date a comment is from than just the day of the week.

1

Mia WongKnewbie

Where can I view the full message when I’m added as a collaborator in Teams?

Hi All, My team is adding more content each day, very exciting! When a draft is shared with me and I am notified in Teams, I’m unable to read the full comment as there is no expand or “more” button from the Teams window. Where else can I go to read the message? TIA!

Adrian SinnottKnewbie

Ability to revert Cards to older versionsOpen

I’d love if there was an option to revert Cards to past revisions in their history or create new cards out of said past revisions?

73

mcalesaricKnewbie

Restoring Previous VersionsOpen

I would love to see an option to restore previous versions of cards. I know that you can see previous versions and copy that information, but the multi-step process can be cumbersome when it comes to quickly reverting edits. Is this a feature that Guru is considering?

0

Gabriela BotelhoKnewbie

Knowledge Agents Not Responding

I’m having problemas within the knowledge agents not responding the answers in pages, but the prompt it’s correct when testing, anyone knows how to fix?

Noah CarpenterGuru Product Team

June Release Round Up

Howdy gang! We’re back for another Release Roundup!June was a busy month as you’ll see - with a monumental update to Permissions, and a host of other improvements. We deeply appreciate your continued feedback, so please keep it coming! A Major Update to Permissions Custom RolesYou can now create custom roles which allow you to control what users can and can't do inside of Guru. Custom roles provide flexibility and granular control over the types of actions that users can perform by allowing Admins to create a role and assign it specific permissions over specific objects within Guru. Within the "Manage" menu, there is now a new item titled "Custom Roles" that lists all of the available permissions, system roles and custom roles for the workspace. Roles & Permissions pageAdmins can duplicate an existing role to use it as a starting point, or create a new custom role from scratch. Once a custom role has been named and created, the Admin can then utilize the toggles to select which s

Melody GilliamKnewbie

Partnership with ScribeOpen

I was wondering if Guru could partner with Scribe because although I can embed Scribes into Guru cards, my AI Knowledge Agents can't answer questions based on any content that's embedded (currently they can only answer questions if the content's text lives directly in/on Guru, right?). Buuuut maybe through a partnership, that could change and be specific to Scribe content. Win-win-win for everyone :D

1

Mia WongKnewbie

Has there been discussion about ability to Bulk upload .csv to create a new group?

Feature Request: CSV Upload for Group CreationContextBecause Guru doesn’t support card-level permissions, groups are essential for controlling access to specific content. Recently, we needed to share a policy with 250+ users and had to create a dedicated group.ChallengeManual user entry is error-prone due to formatting issues (names, commas, emails) when attempting copy/paste of excel lists. To work around this we created an Active Directory (AD) group outside Guru and synced it, but it didn’t feel practical.RequestAdding a CSV upload option for group creation would make this process faster and more reliable. Are there better alternatives we should consider?

Allow users without edit permissions to a card be able to un-verify itComplete

is there a way to have a user request verification WITHOUT being able to edit the card? for ex, someone can be working a ticket and notice that something is out of date or incorrect but they are not on a team which should be updating the info on the card. Read Only users can't request verification.

9

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Mia WongKnewbie

Where can I view the full message when I’m added as a collaborator in Teams?

Hi All, My team is adding more content each day, very exciting! When a draft is shared with me and I am notified in Teams, I’m unable to read the full comment as there is no expand or “more” button from the Teams window. Where else can I go to read the message? TIA!

Gabriela BotelhoKnewbie

Knowledge Agents Not Responding

I’m having problemas within the knowledge agents not responding the answers in pages, but the prompt it’s correct when testing, anyone knows how to fix?

Raymond VardanegaKnewbie

API & Integrations

Websites as agent sources

Currently websites can be added to Agents , BUT this is only for activating the agent on a website. This is quite deceiving. Can we start the discussion to Rename the current Websites to “Webpage assist” Add the ability to nominate websites that are actual sources of dataThe benefit here is that for a specific agent (eg one for technicial support) , can take information from supplier support pages, bringing in very specific accurate data

Haithem ObeidiKnewbie

API & Integrations

Confused about Collection Token and Searching

I tried the endpoint that was suggested (GET https://api.getguru.com/api/v1/folders/iq9zL8rT/items) using my Collection token authentication (Collection ID: 8ioty as username, Collection token as password) but I'm getting a 401 Unauthorized error.Here's the exact curl command I'm using:curl -u 8ioty:COLLECTIONTOKEN "https://api.getguru.com/api/v1/folders/iq9zL8rT/items" -D -The only endpoint where my Collection token authenticates successfully is /collections/8ioty/export (though it returns 405 Method Not Allowed since it expects POST).What I’m trying to do is pull cards from a folder, within a collection to a Chrome extension side panel (in order to continue our workflow without having to leave the tab). I’m also trying to search the Guru collection. I am definitely using the correct key for the specific collection From what I understand, I’m using the correct endpoints with GET requests but I’m consistently hitting a 401 unauthorized error 401 Unauthorized (Authentication Failed):/ap

KaseyKnewbie

Knowledge Agents Using Too Many Sources

In the last month or two, I’ve noticed that our Knowledge Agents always seem to be trying to reference the maximum of 10 Guru cards, or at least on questions that have been flagged as No Answer Returned. Oftentimes these are mostly completely unrelated cards, only 1 or 2 of them actually being relevant to the question that was asked. If I delete the 8-9 unrelated cards of them as sources, leaving only the 1-2 relevant ones, it does usually generate a correct answer.Was there a change made recently where Knowledge Agents always attempt to reference the largest number of cards possible, even if this means using cards that are less relevant or completely irrelevant?

Courtney ScanlonKnewbie

PHI use with Guru AI

Hi there! Our team is looking to utilize Guru AI, however, we would like to know how other healthcare companies are using the feature securely with PHI. Is there anyone out there using it with this particular use case?

Erica HunterKnewbie

Policy review and approval workflow with versioning

I see a lot of content on draft and publishing approval workflows, but I’d like to know if a really robust policy management workflow with periodic review comments and approvals retention is a capability that can exist solely within Guru, or if you need to leverage the integrations with other apps like Google docs or Confluence?

Josue RamosKnewbie

Feature Request: Add a "Latest Guru Cards" on the Home menu.

Having a “Latest Guru cards” section in the Home screen would improve the browsing experience a lot. I usually read the Guru cards but not always favorite them. I would love to find a section called Latest or similar to know what are the newest trends.

Siobhan_3Knewbie

Guru & Zendesk - AI Suggest is no longer available. Does the new Enterprise AI Search surface cards automatically in Zendesk?

Hey folks - I work in Customer Support and I got a new job recently. I got them to get Guru because of the AI Suggest feature. I hear it’s being sunsetted in place of Enterprise AI.AI Suggest was really helpful because it looked at everything on the screen and was incredibly accurate with the cards it suggested. Guru was a repository for bugs, internal troubleshooting, and a sync with our Zendesk Help Center.I just watched the Enterprise AI Search webinar and it was only focused on using it for things like employees looking up how to do a certain process or asking questions in Slack. At my previous job and this one, we get quite complex tickets. The ability of Guru to read that and suggest cards was invaluable.I’m not clear how this Enterprise AI Search will work with Zendesk tickets now, if it all. I haven’t been able to try it yet as I reached out to Guru support to trial the Enterprise plan for AI Suggest so I could show its value to the team and leadership. That’s when I was told t

Maarten Van der StraetenKnewbie

Move folder or page to different workspace

Hi,We want to move a folder with different pages to a different workspace. We have the option to move a folder to a different collection within the same workspace but not to a different one.

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