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Kenalpha KipyegonKnewbie

API & Integrations

Is there an API endpoint to assign directreports?

Hi folks! I know there’s an API endpoint to fetch a user’s directreports in Guru. Is there a way to update a user’s directreports as well?

Amy CrossKnewbie

Assigning Questions

Hi - is it possible to lock down permissions for who users can assign to answer incorrect or unanswered questions?We had an issue where (despite training) a user assigned it to everyone in the company...

Kjetil KartevoldKnewbie

Approval workflow - compare to published versionOpen

The approval workflow feature is very useful for our organization, but there is an important option which is missing. Since the motivation for enabling approval is to verify the content and changes that have been made to a card there should be an option to compare the draft to the published version like there is in card history. It can be cumbersome to identify these changes.I hope we will se an improvement in this area in the near future.

Lars BöhnkeSmart Cookie

Beta Program: Guru Answers

How to include external Intercom help center content

We’re using Intercom for support. Any feature planned that would allow us to incorporate our external Intercom help center in Answers?

Lynn MillerSmart Cookie

Publishing Workflow Feature RequestsOpen

Hi all - we’ve been evaluating the new publishing workflow and thought I could provide some feedback here. We love adding an option to specify groups who can edit, but can’t publish! More nuance among roles is really helpful. Here are some things with testing that we are having to consider on how/if we implement this option in collections (3 main areas).Focus on drafts. In theory having these Authors who can’t publish work in drafts makes a lot of sense. But working in drafts as they currently exist could pose some hurdles: Since drafts don’t show the change history and/or allow a suggesting mode, it makes it very difficult for any Author who can publish to quickly see what they are approving. We would have to rely on Authors who can’t publish very clearly articulating the changes in inline comments or the publish message (which is behavior that is likely to not happen consistently.) Possible solution: Have a suggesting mode or a history of changes on the draft (it’s not lost on me tha

Matthew PincusKnewbie

Extension sidebarOpen

I’d love to see the extension utilize the fairly new sidepanel functionality in Chrome (https://developer.chrome.com/docs/extensions/reference/sidePanel/). The overlay is useful but still blocks relevant content sometimes. And using Guru in a second window on the side is difficult because it does not resize well. To have the overlay style layout snapped to the sidebar would really help usability.

Justin FranklinKnewbie

Auto-Redact Sensitive Information in ScreenshotsOpen

There are many times when we’re creating knowledge content that may need to have some sensitive content redacted. Usually, this content is redacted before it even makes it to the Guru card, but enough screenshots can be tedious when trying to redact all of that information manually.Some content might even go unnoticed or it is minorly sensitive (e.g. private IP address or local computer directory path) and is only caught in the verification process. Having an auto-check against that being accidentally displayed on a Guru card would be helpful.

Motorcycle KBKnewbie

Customize what appears on the Card/folder that is downloaded as a PDF.Open

I would like to download Card PDF's so that I can then share it externally, however I do need it as a document that can be emailed, so either word doc or .pdf. For me making the card public and sharing the link would not be a good match.

Amy CrossKnewbie

'Never Logged In' Users

Hi Folks!We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. They all say they have logged in…Is there a possibility this is a Guru glitch, or more likely just user error? Thanks!

Jacob TouchetteScholar

Find and replace tool for updating Card contentOpen

Something I've talked about in the past when speaking to Guru directly was the idea of some kind of find and replace tool for when terminology changes. Is this something other people would be interested in?

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Kenalpha KipyegonKnewbie

API & Integrations

Is there an API endpoint to assign directreports?

Hi folks! I know there’s an API endpoint to fetch a user’s directreports in Guru. Is there a way to update a user’s directreports as well?

Amy CrossKnewbie

Assigning Questions

Hi - is it possible to lock down permissions for who users can assign to answer incorrect or unanswered questions?We had an issue where (despite training) a user assigned it to everyone in the company...

Lars BöhnkeSmart Cookie

Beta Program: Guru Answers

How to include external Intercom help center content

We’re using Intercom for support. Any feature planned that would allow us to incorporate our external Intercom help center in Answers?

Amy CrossKnewbie

'Never Logged In' Users

Hi Folks!We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. They all say they have logged in…Is there a possibility this is a Guru glitch, or more likely just user error? Thanks!

Jacob T.Knewbie

Best path to creating a visualization of content hierarchy?

Hi all - I’m interested in seeing the complete hierarchy in Guru in a sitemap-style (or similar) showing the Collections, the folders included in those Collections, and the way in which those folders are nested within each other. My current understanding is that an export wouldn’t be helpful here because the folders column doesn’t show how they are nested within each other. Unfortunately that means I’m left manually re-creating the hierarchy of each collection in another tool like Miro or Figma so I can see them all in a single view. Has anyone worked out other ways to accomplish viewing the complete hierarchy of collections and folders?

Tony MaherKnewbie

API & Integrations

Can I pull content from Github READMEs?

Guru has a Github integration which sources Github Issues for content/answers. However, it does not support the codebase itself or the README. READMEs are often the source of truth for context about a service and instructions relating to contributing, testing, deploying, troubleshooting, etc. They would be an integral part of a Github knowledge base.Does anyone know of a way to source READMEs? I was thinking of building a job as part of my deployment pipeline which pipes the README into a new Card using the Guru API, but I haven’t tried using the API yet and am not sure how effective that route will be.

SU CommerceKnewbie

API & Integrations

Regarding attachments returned through API

Hi Team,I am using the search (https://api.getguru.com/api/v1/search/query?q=) and trying to fetch the attachments, however we see that, we are getting all the attachment information like images, and videos in the content field. We get a URL in the src field when we try to use that URL for file information, We get a 404 error. Any pointers to fetch the attachment information from API ??

Chris AdamsSmart Cookie

API & Integrations

Is there a API that can use a Get to search a folder?

We moved our product support documents to Guru. Our customer access these documents from our website. I’m using API to search and get documents. Each document is a card. We have a collection holding these documents. We use folders to organize the documents into subgroups.We want to use a Collection Token for Guru API calls. Consequently, only Get operations are authorized.The Guru search API supports a Get to search the whole collection, but I cannot find a parameter to specify a Folder ID to search a specific folder.The Post to the cardmgr API does support searching a folder, but this cannot be used by a Collection Token.Am I overlooking something?

Luke OtwellKnewbie

Image Resize Bug

Images go to full size, I even screen shot and it still get’s blown up. Max width should have same boundaries as text, but don’t. Inconsistent behavior too, following previous 2021 bug feedback does not work, no way to resize.

Ashley GordonSmart Cookie

Bulk export a list of broken links and the cards they live in.

We need a way to export a list of broken links and the cards they live in. Otherwise, this is a very manual process across thousands of Guru cards.Another person asked about this as a question, but it should be a feature request.

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