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Akane SudreKnewbie

Ability to automate & schedule Knwoledge alert Reminders.Open

Hey Team, In our company we have set a process for Knowledge alerts. To make sure everybody is updated, we send a reminder the he third day after the KA was sent. As our volume gets bigger, it hard to follow up with this process, so it would be great if this reminder could be automated and pre-scheduled.In that case: Every time we send a KA, we are sure that a reminder will be sent on the “X” day after. Saving us a lot of time. Thanks in advance for your help!

11 hours ago

Callie RojewskiCommunity Manager

Q&A

How do people ops teams use Guru? 💡

Need some ideas for how to best organize your People-Ops Collections in Guru? We've got you covered! In today’s Deep Dive, we’ll be splitting into breakout rooms to discuss how different teams use Guru. Sharing Company KnowledgeGain inspiration from Guru’s own Internal Comms specialist Guru Emma Healy, dig into the resources, and drop your questions and examples below. At today’s Deep Dive, Emma will cover her role at Guru and how she:Creates internal communications “rituals” so employees can better navigate the information they need to do their jobs Sources information for Company-Wide Newsletter Uses knowledge alerts to keep teams informed Creates Cards for company-wide events Get a closer look at the company-wide collection structure we have at Guru: Get a closer look at the Guru Knews Template: Get more inspiration:How to use Knowledge Alerts Revenue Team Newsletter Template Are you a People Ops team member looking to use Guru for new hires? Check out these recent conversations

1 day ago

Callie RojewskiCommunity Manager

Q&A

How support teams use Guru 💡

Need some ideas for how to best organize your Customer Support Collection in Guru? We've got you covered! In today’s Deep Dive, we’ll be splitting into breakout rooms to discuss how different teams use Guru. Gain inspiration from Guru’s own technical support Guru @Caroline Krueger , dig into the resources, and drop your questions and examples below. In today’s breakout room discussion on Guru for Support Teams, Caroline will cover her role at Guru and how she manages:Product information in Guru Documenting FAQs (and one-off Qs) Support team processesGet a closer look at her collection structure: Grab similar Card Templates: Support Policies & Procedures Customer Support OverviewGet more inspiration:Examples of organizing customer support content in Guru How does your support team use Guru? Keep the conversation going below! See you at the Deep Dive!

1 day ago

Tyler MillsKnewbie

Add "Collection > Board" to Slack `/guru` Initial Search ResultsOpen

The `/guru` Slack command is great. However, the initial results lack a bit of context. If the Collection and Board that the card result is assigned to could be added, we’d have a lot more clarity before clicking in for more details.

1 day ago

Callie RojewskiCommunity Manager

Q&A

How do sales teams use Guru? 💡

Need some ideas for how to best organize your Revenue Team / Sales Collections in Guru? We've got you covered! In today’s Deep Dive, we’ll be splitting into breakout rooms to discuss how different teams use Guru. Staying competitive with up-to-date knowledge@Kristin Fretz , Director of Revenue Operations at Bread Financial, will share how she’s used Guru to support her revenue team. “I'm a revenue operations person who is a systems fanatic. For the last three years, I built up an enterprise tech stack and made it sync with Salesforce. Guru is a big part of that. That's why I need a whole collection for this knowledge. I have 20 plus Saas tools and a sales person gets assigned at least eight of them on their first day. Keeping all of that knowledge straight is a lot to process when you join. Guru is a great way to sort of take that pressure off of you don't need to learn everything right away, but it's here when you're ready.” She’ll cover her approach to:Structuring the Sales Techstack

2 days ago

Amelia AltstadtKnewbie

Add groups within groups (and not just users)Open

Right now, each group needs its own distinct set of users. This makes user creation more manual and complex.Suggestion: Allow the groups within groupsValue:Expedite and simplify user creation and group assignment keep targeted sets of users (for authoring, verification, knowledge alerts, etc.), while having larger combined groups for other functions (collection access, analytics, knowledge alerts, etc.) Example Impact:Groups A, B, C, and D all contain 100 usersGroups AB, CD, and EF each have 200 usersGroups ABC and DEF each have 300 usersGroup ABCDEF contains all 600 usersEach user is only added to a single group (vs 4 different groups each)The amount of manual group assignment is 400 (down from 2200)Only 4 groups need to be actively managed (down from 10) There is so much more we would and could do with our groups and user management if this was possible, but right now, it’s just too manual.

2 days ago

Callie RojewskiCommunity Manager

Q&A

How do Product and other teams use Guru to share and manage product knowledge 💡

Need some ideas for how to best organize product information in Guru? We've got you covered! In today’s Deep Dive, we’ll be splitting into breakout rooms to discuss how different teams use Guru. Streamlining product information from multiple sourcesMario Frenkel, Channel Sales Enablement Manager & Knowledge Manager at Pipefy, will share how he’s supported the broader Pipefy team in documenting product information in Guru to support their roles. “Pipefy is a no code, low code platform, which means that each and every team is using the platform for their own processes. The product team who is creating new features, the education team is creating content regarding how to use the platform for the end users, and the sales engineering team who are our experts in the platform are modeling different, use cases every day for different clients, creating demo environments, and doing product demonstrations to enable the sales team. What we are doing with Guru now is to centralize all the produ

2 days ago

Callie RojewskiCommunity Manager

Q&A

How do marketing teams use Guru? 💡

Need some ideas for how your marketing team can maximize their use of Guru? We've got you covered! In today’s Deep Dive, we’ll be splitting into breakout rooms to discuss how different teams use Guru. Staying competitive with up-to-date knowledgeRenata Lapetina, Content Marketing lead at Pipefy, will share how she’s used Guru to enable her broader, multi-lingual Pipeify team around marketing content. “When we started using Guru at Pipeify, our first goal was to have our marketing assets live in Guru to support sales enablement. We have a very organized and mature content creation process, and I created a connection between that process and Guru to automate documentation. We don’t have to create a Guru card for every new asset, which helps because we have a lot of new things every month. Inside Pipeify, I created an automation with Zapier so every time we have a new asset, we have a new Guru Card for that asset.” She’ll cover her marketing team’s approach to:Documenting marketing team p

2 days ago

Callie RojewskiCommunity Manager

Q&A

How do engineering teams use Guru? 💡

Need some ideas for how to best organize your engineering team collection in Guru? We've got you covered! In today’s Deep Dive, we’ll be splitting into breakout rooms to discuss how different teams use Guru. Staying competitive with up-to-date knowledge@Ryan Yurkanin , Guru Engineer, will share how the engineering team uses Guru to collaborate and deliver the ultimate knowledge management solution. He’ll cover: The engineering team collection structure Cards hosting coding information to support the engineering workflow Cross-functional documentation to support collaboration Get a closer look at Guru’s engineering collection: Get a closer look a Card supporting the production process: Get a closer look at Ryan’s Cross-Functional Team Guide: How do your engineering teams use Guru? Get the conversation started below!See you at the Deep Dive!

2 days ago

Claire TalbottKnewbie

Add a Table of Content Feature in Guru CardsOpen

Using markdown to create Table of Contents in Guru cards is time consuming, and difficult for new folks to learn. Often folks skip this step, OR when they add a new section to a card, they forget to update the TOC. Would love a solution like Google Docs has where I can easily and quickly convert my headings into a TOC that is updated any time a new heading is added. Our use case: While we keep our Guru cards tied to specific topics, they often cover technical topics that can’t be covered above the fold. As a result, folks can miss key resources in a Guru Card because they don’t scroll to read the whole thing or miss FAQ sections at the bottom. To avoid this issue, we add a table of contents to cards that are more than a few paragraphs. Makes it easy and fast for our team to scan the content of a card and ensure they don’t miss key pieces of information. Currently everyone on our team creates Guru cards and can edit them (we are making a big push for everyone to document things as

3 days ago

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24 Posts
134 Replies

TylerKnewbie

Q&A

Do you create separate cards for mobile app vs. web app workflows?

Hi folks 👋Looking to get some insight into how people generate Guru content when the same workflow can be performed through multiple platforms (i.e. mobile apps vs the website). Wondering if people generate two cards (one for each workflow) or anchor the card on the workflow and then present the two ways of doing it (i.e. on the mobile app at the top of the card and then the website workflow underneath) on the same card. In my mind it’s six of twelve and half dozen of the other but I am leaning toward the second option as it’d increase discoverability.Thanks, folks!

4 days ago

Rob MuellerSmart Cookie

Q&A

Alice JinSmart Cookie

Q&A

Automatic creation of competitor intelligence cards

Hi! I have a goal to automate creation of cards that include info about our competitors so we don't need a human author. We explored some softwares such as Crayon and Klue who can do that, but it's quite expensive and I want house the info on Guru. Caroline from Guru suggested using 1. Guru knowledge clipper or 2. Zapier integration to trigger card creation based on a certain action Curious to know how other users add competitor intelligence cards to their collection without having to manually scrape the internet for info about their competitors! Thanks all!

5 days ago

Big BangKnewbie

Q&A

Where to get SAML Metadata to set-up SSO

Where can we get the SAML metadata to set-up SSO?

5 days ago

Cara McBeathSmart Cookie

Q&A

How Do I Revert A Core User to Light User Without Removing From Team

Hello The Guru Community! My team has had a case where someone we originally designated a Core User will no longer be able to continue in their intended Guru Role. This user is still part of our Team however we no longer wish for them to have the Core User status and functionalities. Is there a way to revert them to Light User status so we assign a new Core User for our Team? If not - what is the best way to handle this scenario? Thank you!

5 days ago

Neha ChaudharyKnewbie

API & Integrations

Error in using API with collection token

Hi,How can I can access search API - https://api.getguru.com/api/v1/search/query using collection token. I am getting 401 error.

10 days ago

Tereza CihelkovaKnewbie

API & Integrations

Is it possible to embed the "ask expert" feature?

Hi, alongside Guru we’re also using a LMS. We’d like to collect feedback on the courses and allow ppl to ask additional questions. Is there any way to embed the “Ask expert” form into another page similarly as we can embed cards? Alternatively is it possible to somehow allow for the comments section to show up on the embedded cards?We could use Google Forms instead but we’d prefer to keep all requests for knowledge in Guru whenever possible.Thank you,Tereza.

16 days ago

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Are you looking to engage your team and give special recognition to Guru lovers on your team? We challenge you to host your own Guru Awards! INTRODUCING THE GURU AWARDS CHALLENGECelebrate all the folks at your company who make it possible for Guru to support team members and help them feel confident in their day to day roles. HOW TO PARTICIPATEWork your way through the steps below. All posts can also be found if you search the tag “Guru Awards.” After you complete all of the steps, circle back to this post to share learnings from your Guru Awards challenge experience. Everyone who completes the challenge will get the exclusive Guru Awards Challenge badge added to their community profile. CHALLENGE STEPS Choose your Awards Identify your honorees Prepare your presentation Share AND celebrate with your team CHALLENGE COMPLETE? SHARE BELOW!We can’t WAIT to hear how it went! Comment below if you were able to host your own Guru Awards. Bonus points if you can share pictures, learnings, and wins in your recap!

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