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Idea Add in the "Guru" Icon to "Comments" section in Salesforce

Hey all,Just a quick question, would it be possible to insert the Guru Icon into the “New Comments” section of Salesforce?PostGuru icon wihin the post featureCommentComment section of Salesforce and “Guru” icon is not thereOur Engineers found that although the AISuggest was turning into a yellow lig...

How to embed link in picture

Is there a way to embed a link in a picture, to make a button?

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Idea Zapier Integration is great! could be even better with a new step 'Create Board'

Hello,It is wonderful to automate creating Guru cards which would otherwise be created manually based on a template.What would be amazing is if we could have a step available in the Zapier integration to ‘Create new board’Reason being, none of the cards we create belong to an existing board, so it’d...

content_type.label.conversation How do you share customer learnings across your internal teams?

Hey everyone! How do you all create processes and workflows to share customer learnings across your internal teams?On the Support Team at Guru, we have a few ways we've done this. I'd love to hear any other tactics you all use to share knowledge within your teams! A bi-weekly Support Knowledge Excha...

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Idea Hierarchical Tagging

Hello there! It will be great to have a Hierarchical Tagging to improve the organization of the tags instead of having too many tag categories.Business case example: For our Analytics team will be very helpful for the organization of their cards related with type of turbines have a hierarchical tagg...

content_type.label.conversation How do you document project information in Guru?

Hey everyone, happy Wednesday! How do you all document project information in Guru? I'd love to see some examples. And if certain teams don't document project info. in Guru, where does that documentation live typically? Here are two examples of how we’re doing this currently (there’s likely an oppor...

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content_type.label.conversation Knowledge Management Job Description

We are thinking of hiring someone on our knowledge management team who would be responsible for being the internal lead for everything related to knowledge management with Guru. I expect this would be 50%+ of their role. I am hoping to gather some ideas on job attributes and responsibilities that wo...

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