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sebastian burridgeKnewbie

Beta Program: Guru Answers

Elise KroesSmart Cookie

Q&A

Add: Option to filter active and archived cards in the Card Manager

Hi Guru Community! Our company has many unverified cards, which need to be sorted out. Therefore, we looked up the statistics using the Card Manager. I noticed a problem with the numbers in the Card Manager and Analytics. After this update, the Trust Score moved from the Dashboard to the Analytics tab. What is the problem?The Trust Score can’t be measured easily by using the Card Manager. Example: Our Trust Score is now 56% (see screenshot). According to the Card Manager (top left), we have 1951 cards in total. When I filter the amount of unverified Card, there are 625 out of 1951 unverified cards, which is 32%, meaning a Trust Score of 68%. This is different from our actual Trust Score. It turned out that 1951 is the amount of all Cards, including the archived Cards. To identify the real Trust Score, I have to deduct the number of archived Cards from the total number of Cards. I would measure 625/ (1950-539) = 44%, which results in the actual Trust Score of 56%. This is a problem b

5 hours ago

Hassan MuhammadScholar

Add Cards to multiple CollectionsAccepted

Hey Guru team - would be great if we can add cards to multiple collections! Currently, this functionality only exists for cards within a collection.

5 hours ago

Tara DavenportKnewbie

Beta Program: Guru Answers

How to rate the effectiveness / quality of the AI

Unlike some other AI products, I don’t see a way to rate the answer to a question to note whether the AI worked correctly / effectively or if it missed the mark, in order to hopefully improve the tool moving forward. How would you like us to track and provide you with feedback on the feature as we experiment with it?

5 hours ago

Omar CarrascoGuru Product Team

Announcements

Important navigation and hierarchy update coming soon!

Hey Community 👋🏽 I’m back to tell you about some updates that are coming in the second half of June that will make it simpler and easier to organize your content in Guru’s web app. We’ve heard feedback from our users that our current hierarchy of Board Groups, Boards, and Sections can be confusing–especially since these levels all behave a little differently. We’ve also heard that people want the flexibility to add Cards to any level of the hierarchy, including at the Collection level. Coming soon, Guru will be migrating to a folder structure so you can save Cards at any level, including at the top of a Collection. This will standardize Guru’s navigation and hierarchy to behave in a familiar “foldered” way, like the apps you’re used to using. Not only will this give admins and authors the ability to better organize their content, it will make it easier for readers to browse Collections and find what they need, faster. Here’s what to expect when these changes go live:Your existing B

5504

20 hours ago

Jon SaftGuru Product Team

Assist is here: Empower authors to create and share knowledge with AIRELEASE NOTE

Hi Guru Community!The wait is over! Assist, powered by generative AI, is now available in beta to all customers. Authors can use Assist to help them edit, adjust, improve, and bring clarity to the knowledge they've created. You can access Assist when you edit a card in the web platform, applying it to the entire card’s content, or highlight specific text and use Assist to refine that selection.So what can you do with Assist?Summarize: Add a summary to the top of your card for easier readability, and empower your readers with up-front context. You’ll be able to choose from:Quick summary Detailed summary Bulleted list Numbered listImprove: Apply a variety of improvements to your knowledge, including:Fix spelling and grammar Simplify vocabulary and remove jargon Refine and formalize Decrease wordsAdjust Tone: Assist can help adjust the tone of your writing without losing your message or voice. Here are the tones you can apply to your knowledge:Conversational Direct Empathetic Professional

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1 day ago

Jon SaftGuru Product Team

Slack + Guru: More powerful than ever with AssistRELEASE NOTE

Hi Guru community! We have a two part announcement today to cover all the goodness of our latest feature, Assist. Assist is a feature powered by generative-AI that helps to refine and edit your writing. Not only do you have the power of Assist directly in Guru, but we've also added its summarization abilities directly into our Slack integration. If you’re using the Guru Slack app, you’re probably familiar with this workflow: You come across a Slack message or a thread that contains knowledge that should be added into Guru You click on the message to either create a new card or update a card through the Guru integration The raw text is pulled into a card, which typically requires some cleanup and refinement You publish or update the Guru cardNow, with the power of Assist, you can wave goodbye to step 3. Assist will automatically summarize or create an FAQ format for you, removing the frustration of editing and cleanup for you and your SMEs. Looking for an even better way to identify k

460

1 day ago

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sebastian burridgeKnewbie

Beta Program: Guru Answers

Adding to Slack integration

I’ll ask this one first :) - great that its on the web app but will it be added to the Slack integration? Perhaps via a slash command of some sort?

27 minutes ago

Jimmy MillerSmart Cookie

Beta Program: Guru Answers

Can Answers recognize emoji or symbols?

4 hours ago

Elise KroesSmart Cookie

Q&A

Add: Option to filter active and archived cards in the Card Manager

5 hours ago

Tara DavenportKnewbie

Beta Program: Guru Answers

How to rate the effectiveness / quality of the AI

5 hours ago

MengKnewbie

Q&A

How do you embed an image in markdown?

Hi, Was recently trying to embed an image in a collapsible section - where the image part of the markdown looked something like this: `<img src="...image.png" width="200" height="200" />`The problem is whatever image I put in markdown expands to the width of the guru page → meaning I’m unable to make the image smaller than the width of the guru page (even if I tweak the width and height values in the markdown)…. I noticed in a past Q+A → it was stated that Guru uses the `CommonMark` / github flavor of markdown - however, I tried my markdown in both CommonMark and github and minimizing the image size works there --- but not in Guru for some reason. It’s important for me to have the image embedded via markdown due to the need to embed the image within a collapsible section. Please let me know if there is anything I can do or if I’m doing something wrong.

1 day ago

Matthew WilkinsonKnewbie

Beta Program: Guru Answers

“Public Guru Answers” for end users vs. "Guru Answers" for internal teams

As a platform owner, I would like my end users to use Guru Answers, that uses data from ONLY specific cards or Collections.As a platform owner, I would like my team to use Guru Answers, that uses data from ALL cards or Collections.Is it possible to segment what data Answers gives, to what groups of people? In this use case, there would be a “Public Guru Answers”, just like you can share cards publically. But the “Public Guru Answers” only has access to data that is made for the public, and not for the internal team. Is this feature available, or else, where can I add it as a feature request.

2 days ago

Alex KirkKnewbie

Q&A

Markdown Code Block Syntax Highlighting

Hi,I see that the Guru editor supports code syntax highlighting when you insert a code block via the wysiwyg editor. However, it doesn’t seem like there is a way to get syntax highlighting within Markdown content.Is it possible to get this working? We typically do this like: ```js// some js code```This doesn’t seem to work and I’m wondering if there’s a different way to do it or if this can be a feature request? Thanks!Alex

4 days ago

Maarten Van der StraetenKnewbie

Beta Program: Guru Answers

Answers can scan documentation and reply in different languages 🌍

Hi,Is there an improvement planned to get Answers integrated with online translation services? We have a lot of documentation in English and would like to onboard our Mexican, Indian, Spanish, Chinese, Polish and Ukraine co-workers as well over time. Instead of translating the documentation ourselves, it would be nice to have Answers reply in Spanish.Making documentation available in different languages can be difficult, high in maintenance and risk to outdated documentation versions.

5 days ago

Reba MitchellSmart Cookie

Beta Program: Guru Answers

My 2 cents so far!

Hi! Thanks for including us in this beta! I have a couple of concerns upon first use: Much of our guidance needs to be 100% accurate and specific, especially in the case of Trust & Safety issues. I’m nervous that Ai will potentially miss the exact verbiage or steps that need to be followed. Would there eventually be a means of shutting off Answers for certain content? Is there a way to check its accuracy? Our guidance is mostly written out in steps. Ai summaries lose that format, and I’m concerned steps will be missed. Our cards have guidance for multiple teams, and will specifically outline which team should be using which guidance. With the Ai summary, the “audience” element is lost, which risks a lower-tiered agent using guidance meant for a higher tier or different team. Sometimes there are a few sources that show up. Is it possible to know where exactly Answers is pulling its summary from? I love the idea of eventually using Answers to search across synched apps. How

14 days ago

Francesca BertocchiKnewbie

API & Integrations

general translation service

I am seeking general translation services, specifically English to Spanish translation in a formal style. I do not require a certified translation. I am looking for a freelancer capable of producing high-quality translations

15 days ago

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Welcome to the Guru Community!

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Add Cards to multiple CollectionsAccepted

Assist is here: Empower authors to create and share knowledge with AIRELEASE NOTE

Slack + Guru: More powerful than ever with AssistRELEASE NOTE

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