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Haithem ObeidiKnewbie

API & Integrations

Confused about Collection Token and Searching

I tried the endpoint that was suggested (GET https://api.getguru.com/api/v1/folders/iq9zL8rT/items) using my Collection token authentication (Collection ID: 8ioty as username, Collection token as password) but I'm getting a 401 Unauthorized error.Here's the exact curl command I'm using:curl -u 8ioty:COLLECTIONTOKEN "https://api.getguru.com/api/v1/folders/iq9zL8rT/items" -D -The only endpoint where my Collection token authenticates successfully is /collections/8ioty/export (though it returns 405 Method Not Allowed since it expects POST).What I’m trying to do is pull cards from a folder, within a collection to a Chrome extension side panel (in order to continue our workflow without having to leave the tab). I’m also trying to search the Guru collection. I am definitely using the correct key for the specific collection From what I understand, I’m using the correct endpoints with GET requests but I’m consistently hitting a 401 unauthorized error 401 Unauthorized (Authentication Failed):/ap

Heather Chesnutt

Ability to view Guru as a non-AdminOpen

A few Ideas I wanted to suggest...1. Switching View Type: Would love a way to see our Guru configuration as a non-admin. In other words, toggling to different access level -- i.e. what does my collection look like to someone in X group with Y access level. There are a couple of reasons I would want something like this. First, it allows me when demoing to a new Guru user to show it as they see it. When I demo currently, they're seeing settings and content they'll never have access to. Second, it allows me when building to make sure I have all the right access settings configured. As the main Admin, I see a lot more than they do and I find myself having to triple check that settings are correct.2. Clone Cards: Creating similar content in different cards (for different user groups) that then have slight tweaks. Would be so much easier to clone the card rather than copy content.3. Removing Version History: Use case outlined here. Another Guru member just brought up PII concerns too as anot

19

Ability to preview Guru as a different user to verify content accessOpen

When I was reorganizing content, I wanted to be able to view or login as another person in my company to see their view - basically to make sure the permissions were correct. And I would also like to be able to do that to make videos for different teams for training purposes.

0

Maarten Van der StraetenKnewbie

Deny/Grant reader access for groups on specific folders or cardsOpen

At the moment, I’m struggling/obstructed to roll-out Guru to other departments because I cannot do it in a scalable way in order to protect sensitive information.Currently, in my software collection, we have numerous folders and subfolders containing crucial resources such as installation guides, work instructions, and best practices across our software ecosystem. To ensure scalability, it is easier to grant reader access to the entire collection. However, there is a need to restrict certain cards or folders to specific reader groups or software team members. For instance, instructions on setting up a database connection with our ERP system should only be accessible to the relevant team members.The challenge arises when granting readers access to the entire collection, as it becomes difficult to manage and organize information across multiple departments. As an example, within the HR collection, we want to provide employees with reader-level access to a wealth of knowledge while protec

9

Christine RishegKnewbie

Restrict Card Access by GroupOpen

It would be extremely helpful if, within a more open collection, there was the ability to restrict specific cards by group. Currently at creation, we can restrict to certain individuals, but having this expanded to include group permission ability would be invaluable. We want to avoid having to create private collections for teams within other teams for a handful of cards that need to be locked, when the rest of their content is open. This is resulting in having to further silo our team content instead of having a One-Stop Shop collection for them, including their more restricted cards. Locking each card by individual is not scalable when the team is constantly fluctuating. Each time the team shifts, we have to go back into each card and change the individuals that can access. Alternatively, being able to create private boards within a more public collection would solve this need as well.

0

Abbey FlorenceSmart Cookie

Template ManagementOpen

I posted a question about this previously, but it appears that an enhancement is needed! I would love for a way as an Admin to view and manage card templates. The only way I have found to view templates is when you actually go to create a card (https://help.getguru.com/en/articles/4739966-creating-and-editing-a-template-card). I would instead advocate for something like Card Manager where you can view all the existing templates and their attributes and make bulk changes if needed (like applying tags or reassigning ownership).Thanks @Chris Anderson!

29

Ben SykesKnewbie

Template VisibilityOpen

Hey all!So this is going to be a super random suggestion, but is there any way to edit the actual visibility of the templates? It’s a difficult thing to try to explain, but we have 14 or 15 different templates, one for each of the products that we have support, and they’re all getting used.Our Support Engineers themselves however, only work on a (at most) 2 products, and they can only write into the collections that they work on through the Groups and Permissions that have been set for them, but even if the templates aren’t relevant to that one individual, they still see them.We’ve had a few occasions when because our Engineers have clicked on the wrong template accidentally, the cards have been created with the default tags from that template, so when people have been searching for the content, it’s not been coming up, or it’s causing some confusion when it appears when it shouldn’t!So I guess the TLDR question is, is it possible to tie templates to specific Groups / Permissions, so w

0

Ashley GordonSmart Cookie

Make Search Filters Exclusive as well as InclusiveOpen

Currently, when I search for a feature, I can choose to filter by the collection, tag, author, etc. But this is inclusive, meaning I can drill down into cards that are included in those filters. I need the ability to filter OUT. Ex: We synced our Guru with Zendesk, so we have over 1600 cards in Guru that are synced in from our Help Center. When I want to look for only internal content, I have no way of searching all collections EXCEPT our synced-in Help Center. It would be great to have a toggle that allows us to switch from filtering by inclusion to filtering by exclusion.

15

Lynn MillerSmart Cookie

Ability to exclude when searchingOpen

What is the problem? Our entire company is using Guru, which is great, but it also means we have 3000+ cards. It is already overwhelming with some searches (hundreds of cards given Guru’s search strategy of alternate forms and synonyms). We have some collections that are integrations with other tools or where we know for certain the content we are looking for doesn’t live, so it would be great to be able to exclude content from the search from the outset or upon getting the results. Who is it a problem for? All users How do you solve the problem today? Individually select all the collections it could possibly live in and/or wade through massive search results. How would you ideally solve the problem? Give the option to exclude collections. I have also seen other request the ability to exclude tags (though we aren’t using tags significantly yet). How big is the problem (business impact, frequency of impact etc.)? Anything we can do to craft our search results to make them mo

0

Cris EwingKnewbie

"Ask An Expert" in SlackWon't Do

Hey all,There’s a portion of my team that is dis-satisfied with the functionality Guru offers because it’s not as easy with Guru to “ask a quick question and get an answer”. It occurs to me that it is in fact possible, using the “ask an expert” functionality, but that my team members don’t know about it because they primarily use guru through slack. It would be super cool to allow users to engage with the guru “ask an expert” functionality through the slack integration. Maybe something like `/guru ask “here’s my question”` followed by a pop-up that provides the list of users/groups to whom the question could be addressed. If there were an answer, then posting that answer in slack as a reply to the slack comment where the question was asked would be even more wonderful.

16

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Haithem ObeidiKnewbie

API & Integrations

Confused about Collection Token and Searching

I tried the endpoint that was suggested (GET https://api.getguru.com/api/v1/folders/iq9zL8rT/items) using my Collection token authentication (Collection ID: 8ioty as username, Collection token as password) but I'm getting a 401 Unauthorized error.Here's the exact curl command I'm using:curl -u 8ioty:COLLECTIONTOKEN "https://api.getguru.com/api/v1/folders/iq9zL8rT/items" -D -The only endpoint where my Collection token authenticates successfully is /collections/8ioty/export (though it returns 405 Method Not Allowed since it expects POST).What I’m trying to do is pull cards from a folder, within a collection to a Chrome extension side panel (in order to continue our workflow without having to leave the tab). I’m also trying to search the Guru collection. I am definitely using the correct key for the specific collection From what I understand, I’m using the correct endpoints with GET requests but I’m consistently hitting a 401 unauthorized error 401 Unauthorized (Authentication Failed):/ap

KaseyKnewbie

Knowledge Agents Using Too Many Sources

In the last month or two, I’ve noticed that our Knowledge Agents always seem to be trying to reference the maximum of 10 Guru cards, or at least on questions that have been flagged as No Answer Returned. Oftentimes these are mostly completely unrelated cards, only 1 or 2 of them actually being relevant to the question that was asked. If I delete the 8-9 unrelated cards of them as sources, leaving only the 1-2 relevant ones, it does usually generate a correct answer.Was there a change made recently where Knowledge Agents always attempt to reference the largest number of cards possible, even if this means using cards that are less relevant or completely irrelevant?

Courtney ScanlonKnewbie

PHI use with Guru AI

Hi there! Our team is looking to utilize Guru AI, however, we would like to know how other healthcare companies are using the feature securely with PHI. Is there anyone out there using it with this particular use case?

Erica HunterKnewbie

Policy review and approval workflow with versioning

I see a lot of content on draft and publishing approval workflows, but I’d like to know if a really robust policy management workflow with periodic review comments and approvals retention is a capability that can exist solely within Guru, or if you need to leverage the integrations with other apps like Google docs or Confluence?

Josue RamosKnewbie

Feature Request: Add a "Latest Guru Cards" on the Home menu.

Having a “Latest Guru cards” section in the Home screen would improve the browsing experience a lot. I usually read the Guru cards but not always favorite them. I would love to find a section called Latest or similar to know what are the newest trends.

Siobhan_3Knewbie

Guru & Zendesk - AI Suggest is no longer available. Does the new Enterprise AI Search surface cards automatically in Zendesk?

Hey folks - I work in Customer Support and I got a new job recently. I got them to get Guru because of the AI Suggest feature. I hear it’s being sunsetted in place of Enterprise AI.AI Suggest was really helpful because it looked at everything on the screen and was incredibly accurate with the cards it suggested. Guru was a repository for bugs, internal troubleshooting, and a sync with our Zendesk Help Center.I just watched the Enterprise AI Search webinar and it was only focused on using it for things like employees looking up how to do a certain process or asking questions in Slack. At my previous job and this one, we get quite complex tickets. The ability of Guru to read that and suggest cards was invaluable.I’m not clear how this Enterprise AI Search will work with Zendesk tickets now, if it all. I haven’t been able to try it yet as I reached out to Guru support to trial the Enterprise plan for AI Suggest so I could show its value to the team and leadership. That’s when I was told t

Maarten Van der StraetenKnewbie

Move folder or page to different workspace

Hi,We want to move a folder with different pages to a different workspace. We have the option to move a folder to a different collection within the same workspace but not to a different one.

Devon BlakleyKnewbie

API & Integrations

Microsoft Teams Knowledge Agents

Are there any plans to further integrate with Microsoft Teams? The Knowledge Agents functionality within Teams would be extremely helpful for our users.

Amber MiddlebrookKnewbie

Is there a way to create a page within a collection?

We have a lot of content knowledge that could be great as a page for training purposes. However, I cannot find a way to add a page to a collection. This way instead of searching or using knowledge agents, our new hires could have access to the cards, videos, webinars, podcasts, slide decks and other information they need about a specific topic all on one page with of course a block on cards you should check out for further discovery and deeper dives. This could also serve a double purpose of helping the new hires learn how to use and navigate through Guru. Any advice would be appreciated.

TheresaKnewbie

API & Integrations

Extension Not Opening

On occasion I have noticed that that the chrome extension will not pop open. Our team has attempted to troubleshoot in a variety of ways including signing out/back in, opening a new tab, pinning/unpinning the extension. Has anyone else experienced this? What tip and or tricks have you found to help nudge the extension to start working?

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