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Announcements

See announcements and guidelines for the Guru Community

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67 Posts
Molly Vogt
Guru Employee
Molly VogtGuru Employee
posted in Announcements
On Demand Webinar Recording: Using AI-Powered Enterprise Search in Guru

Hi Guru Community! 👋 Earlier today the Digital Customer Solutions Engineering Team hosted a webinar centering around how to get set up successfully to use AI-Powered Enterprise Search using Guru’s Answers feature. Watch On Demand Here!  👈👈👈👈 Using AI-Powered Enterprise Search in Guru 🔎In this webinar we covered how to ...Connect your existing source apps like Google Drive, Box, Dropbox, Slack, Sharepoint, etc to Guru Use AI-powered enterprise search to get instant answers you need in your workflow Review what people are asking, the answers they’re getting, and the sources used to pull answers Keep your eyes 👀 on the Events page to stay on top of upcoming events! 📆

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Molly Vogt
Guru Employee
Hillary Curran
Community Manager
Hillary CurranCommunity Manager
posted in Announcements
2023 in Review

 Looking back on 2023, our team had a lot to be proud of. With over 30 updates released, including "Answers," an AI-powered search tool, and "Assist," an AI writing assistant for documenting your knowledge. Check out our top 10 here!Here is to an even more ambitious 2024! 🎉

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Hillary Curran
Community Manager
Ly Nguyen
Ly NguyenFormer Guru employee
published in Announcements
Guru Community Guidelines

Welcome to the Guru Community! This is a space for you to connect with other Guru pros, ask questions, and exchange ideas freely about all things knowledge management. This community is for all Guru fans, regardless of race, age, ethnicity, sexual orientation, gender identity, or background. We’re thrilled you’re here...now let’s knock out some questions you’re likely pondering :)How do I join the Community?To post in the community, reply in discussions, submit and up-vote product feedback, and much more, you just need to log in using your Guru account...easy! If you don’t have a Guru account yet, you can sign up here. What should I do first? First things first, complete your profile by adding your avatar image and updating the information about yourself Head over to the introductions thread and...you guessed it, introduce yourself! Share your name, where you work, what your role is, one thing you hope to learn, and one fun fact about yourself Hit the Subscribe button in Product Up

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Ly Nguyen
Hillary Curran
Community Manager
Hillary CurranCommunity Manager
posted in Announcements
📣 Calling all Page Creators - Guru wants to hear from you!

Did you attend one of the Custom Pages workshops recently? Have you been tinkering with Guru’s new custom pages feature?We’d love to hear from you! Show off what you’ve built—your creations could inspire others to help elevate their team’s overall knowledge experience. 🛠️✨ 🤔 Here are some additional questions to spark discussion:What creative use cases have you found for Pages so far? How has this feature simplified navigation for your team? What tips or tricks do you have for designing a standout Page? Drop your thoughts, screenshots, or ideas below ⬇️ Let’s keep the inspiration flowing! 🚀Read more about Pages in our Help Center here.

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ShonaFenner
Sydney Sundell
Sydney SundellFormer Guru employee
published in Announcements
Coming soon: maintain a high verification score, automatically

ETA: Release date shifted to early NovemberHi Guru Community! I’m really excited to share a new automation that’s coming to Guru this fall. We’ve heard from users like you that it can take a lot of work to keep your content fresh and your Verification Score high. That’s why we’re introducing a new feature that will automatically clean up stale content so information in Guru is trusted and relevant. Once a week, this feature will identify unverified and unused content and archive it–automatically! Let it run in the background and it will tidy up your Guru instance without you needing to lift a finger. We’ll be releasing the feature with default archiving settings that reflect best practices from our most successful customers, based on our decade of experience in knowledge management (KM). We’re also giving admins control over how this feature gets implemented in your instances, so auto-archiving can reflect your company’s KM strategy. Admins will have the ability to preview Cards that a

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Sydney Sundell
Omar Carrasco
Omar CarrascoFormer Guru employee
published in Announcements
Important navigation and hierarchy update coming soon!

Hey Community 👋🏽 I’m back to tell you about some updates that are coming in the second half of June that will make it simpler and easier to organize your content in Guru’s web app. We’ve heard feedback from our users that our current hierarchy of Board Groups, Boards, and Sections can be confusing–especially since these levels all behave a little differently. We’ve also heard that people want the flexibility to add Cards to any level of the hierarchy, including at the Collection level. Coming soon, Guru will be migrating to a folder structure so you can save Cards at any level, including at the top of a Collection. This will standardize Guru’s navigation and hierarchy to behave in a familiar “foldered” way, like the apps you’re used to using.  Not only will this give admins and authors the ability to better organize their content, it will make it easier for readers to browse Collections and find what they need, faster.  Here’s what to expect when these changes go live:Your existing B

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Tyler
Caroline Krueger
Community Manager
Caroline KruegerGuru Technical Support Team Manager
posted in Announcements
Updates to the Guru support experience coming soon

Hi Guru Community! 👋 Caroline with Guru’s Support team here. We are thrilled to share that we are launching a new Guru Resource Center next week, which will serve as a central location for all of Guru’s support offerings, including direct 1:1 support and the Guru Help Center. We wanted to give you a heads-up about this change, as part of this update will include transitioning from having you reach out to us via an in-app chat to working with us over email. What will change? Beginning next week, our Technical Support, Product Specialist, and Billing teams will now be communicating with you via email, either after you contact us via email, or after filling out a new ‘Contact Us’ form in the Guru Help Center. As part of this update, we are also freshening up our Help Center, though you can count on the content and the URL (help.getguru.com) remaining the same.  What will not change? The level of support that you can count on from Guru! 🤓Our team strives to provide a best-in-class suppor

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Caroline Krueger
Community Manager
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Deep Dive Recap: Making the Case for Knowledge Hires

Hey y’all! Today we dove into when and (when not) to make knowledge hires. Shoutout to our panelists @Radhika Parashar @David Parle @Joaquin Felix Dalla Via and @Julia Soffa for sharing their experiences! At the beginning of the Deep Dive, we walked through how you can:  Assess your organization's knowledge maturity (hint: use the knowledge maturity model, linked below) Elevate internal subject matter experts to make the most of your team's capacity Find signs of burnout, low engagement and “group ownership mentality”  Define your knowledge hire’s job description and KPIs  Next, we talked to panelists in sales enablement, support, and internal comms team roles from Figma, Stuart, and Guru and learned [11:34]:Why each team brought on Guru What roadblocks they were hitting that made them bring on human resources  What the responsibilities and KPIs are of knowledge managers roles Tips for a new knowledge manager joining a team who wants to establish their value and role internally R

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Marie Frei
Omar Carrasco
Omar CarrascoFormer Guru employee
published in Announcements
Important Chrome extension update coming soon!

Hi Community! 👋 I wanted to share some updates that will be coming soon to the Chrome browser extension. You’ve probably noticed a lot of changes inside of Guru’s web app, and now we’re giving the extension some love. We believe that the browser extension is an important part of Guru’s promise to work where teams are already working, and we want to make the extension simpler, faster, and more effective to use.  Part of this project has been improving the accessibility of the extension. With this release, you will see improved keyboard and screen reader support within the extension. This simplified extension also makes room for exciting feature updates we’re currently working on. First up on our priority list is reimagining Knowledge Triggers so it’s easier to push proactive knowledge to your teams over top of the apps they use everyday. More news on that as the work moves forward! Coming in a couple of weeks, we’re updating the extension so users can focus on the actions they use most

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Marie Frei
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Anniversary Challenge: Measuring your Average Adoption Rate

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step one of the Guru Anniversary Challenge.  First, we’ll focus on your Guru adoption. Your Guru adoption rate shows the proportion of users who have performed an active event (i.e. a Card view, copy, search, verify, or edit) to the total number of users. The time period and number of users are determined by the filters you set. To measure your average adoption rate in your past year with Guru:  Head to your Analytics dashboard in Guru.  Underneath the overview tap, adjust the date filter to say “In the last 1 year.” Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. Decide on a timeline and keep it consistent for reporting to come! Hit the refresh arrow in the top right corner and find your average adoption rate! Typically customers maintain a 51% average Guru adoption rate. If you're around or above that, highlight this fun fact to your te

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Marie Frei
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Awards Challenge: Preparing your presentation

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place!  Now that you’ve identified honorees, you can make your Guru Awards! Make a copy of this slide deck (they're each individual awards) and fill in the proper names - the winners & your name. Adjust design to incorporate your company branding (optional) Print them out (try to find nicer paper) and make sure to print single-sided. Or, if this is virtual, save each slide as an individual PDF to send to folks.Once you’ve created your awards, head to the next step to plan your Guru Awards ceremony.  Don’t forget to come back to the original challenge post to share your experience creating your own Guru Awards and get your exclusive Community badge!Host your own Guru Awards! Introducing the Guru Awards Challenge

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Leah Colatosti
Kate Hutchinson
Kate HutchinsonFormer Guru employee
published in Announcements
Knowledge Fest by Guru (fall 2022 virtual conference) - we need your input and ideas!

Exciting news! Knowledge Fest is going virtual*, it'll be 100% free, and it's now taking place on September 28-29. Best of all, you can register now!Whether you’re in operations, communications, sales, or support, Knowledge Fest is a great place for you to connect with peers, hear inspiring talks, and learn knowledge management strategies that will help your teams thrive in the hybrid world.It will feature incredible speakers from innovative companies Shopify, Zoom, Airtable, Monday.com, and more, and together we'll explore three tracks: Reinventing Collaboration and Communication in the New World of Work Knowledge Management Strategies for the Age of Information Overload How to Drive Company-Wide Alignment in an Asynchronous Environment Check out the speaker line-up (more coming soon!) and register here for free! We’re still in the planning process, and would love your input so we can create the best possible experience for this amazing community!Have questions, other ideas, or ex

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Kate Hutchinson
Madison Schaefer
Madison SchaeferFormer Guru employee
posted in Announcements
Guru Deep Dive Recap: The Impact of Guru and Measuring the ROI of Knowledge Management

This week we gathered to hear tips from Chris Anderson, Senior Director of Lifecycle Engagement & Retention at Guru and @Hillary Curran, Director of Customer Success at Guru about measuring and articulating Guru’s ROI impact at your organization.At a time when many companies are tightening their budgets, a question you might hear is “Do we really need Guru?”. You know that Guru is an indispensable tool that puts the information you need to do your job at your fingertips and makes your workday feel like a lot less work. But can you prove it? Common challenges folks raised around this topic include:  Accurately measuring the impact of Guru on your team and/or at your company The business incentive for Knowledge Management Aligning Guru success metrics with business outcomes  The Value of Knowledge Management Productivity 35% reduction in search time + 20-25% rise in company-wide productivity Profit Businesses with highly-engaged employees bring in 21% more profit Mora

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Madison Schaefer
Ly Nguyen
Ly NguyenFormer Guru employee
posted in Announcements
Important Guru improvements coming soon!

Hello, Guru Community! My name is Ly Nguyen, and I’m the VP of Product at Guru. I’m so excited to share the early news with you all about some major improvements coming soon 🎉Your feedback has helped us shape the vision for this next phase of Guru: to give every team in the world trusted information so that they can do their best work. With teams everywhere combating information overload, burnout, and employee attrition, it’s more important than ever for companies to empower effective and efficient internal communications. Our upcoming changes are designed to help leaders and experts deliver critical updates, and to help employees cut through the noise and understand what’s most important for them and their work.In mid-July, we’ll be debuting upgrades to Guru’s navigation experience that make knowledge discovery, browsing, and referencing easier and faster for users. These changes increase our product’s usability and intuitiveness for all users, making it easier to rely on Guru as a s

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Mitch Stewart
Community Manager
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
How Ceros uses Guru to streamline their new hire experience

In a recent Deep Dive, we had the chance to learn from @Renee Osgood  , Head of Customer Success Enablement at Ceros.“Ceros’ mission is to unlock creativity. Our Guru onboarding reflects this and introduces new hires right away to our company culture.” - Renee OsgoodCeros is a cloud-based experiential content creation platform that empowers marketers and designers to create content - without the need for coding. New hires are ramped up to their roles with a combination of Lessonly, Guru, and Slack. Mission, culture, and values information included in onboarding so that new hires can build a connection with Ceros. Everyone gets a 100 day onboarding journey, which includes checkpoints for progress and feedback. Renee walked us through about Cero’s approach to onboarding folks with Guru. Watch her interview:Questions covered with Renee: What is your role at Ceros? How does Ceros use Guru? What does the new hire experience look like at Ceros? How does Guru support that?   How does the new

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Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Deep Dive Recap: Structuring Content in Guru

Hey everyone! At this week’s Guru Deep Dive, we talked about structuring content with Guru. Shoutout to our speakers @Jag Gill  and @Lindsey Hart for sharing their best practices and learnings! Structuring content in GuruLearn how to effectively organize content in Guru to enable your end user.  Map your knowledge Optimize your content for search discovery Analyze the behavior of your end user   How did they do it? Here are some pro tips from customers and the Guru team! @Jag Gill , Senior Training & QA Specialist at Wealthsimple - 12:34About Jag and Wealthsimple How Jag’s team audited and mapped their knowledge Jag’s recommendations for knowledge mapping@Lindsey Hart , Coach Project Manager at Noom - 29:13About Lindey and Noom How Noom tackled their findability challenge by conducting user-testing How Noom’s user personas help them maintain and optimize their content over timeResourcesHelp center article (includes content mapping exercise template): 3 Tips for Creating Content

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Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
How Bonusly uses Guru to Streamline the New Hire Experience

In a recent Deep Dive, we had the chance to learn from @Vicki Yang , VP of People Operations at Bonusly. Vicki walked us through about Bonusly’s approach to onboarding (and offboarding) with Guru.   “Guru Cards are embedded within our onboarding process so new hires don’t feel overwhelmed with information.” - @Vicki Yang, VP of People Operations at Bonusly, a peer-to-peer recognition platform. How Bonusly uses Guru for new hires:  Guru is their searchable knowledge base Supplemented onboarding process with Cards Balancing remote-first work and company culture Navigating growth and attrition  Questions covered with Vicki: What is your role at Bonusly? How does Bonusly use Guru? What does the new hire experience look like at Bonusly? How does Guru support that?   What advice would you give to companies in the brain drain maintaining their employee experience in Guru? Catch the full Deep Dive recap here:  Questions for Vicki? Have a takeaway you’d love to share? Drop em down below!

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Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Deep Dive Recap: Guru for Different Teams!

Dive into Guru for different teams! Guru authors across Marketing, Sales, Support, Product, Engineering, and People Ops came together to talk team-specific knowledge tips and inspiration in our Deep Dive on Guru for Different Teams.  Hear from our special guests!These knowledge leaders are just a few of the amazing customers and Guru team members we heard from!@Kristin Fretz , Director of Revenue Operations at Bread Financial  Renata Lapetina, Marketing at Pipefy Mario Frenkel, Knowledge Management at Pipefy Emma Healy, Internal Communications at Guru @Caroline Krueger , Support at Guru Ryan Yurkanin, Engineering at GuruDive into specificsContinue the breakout room conversations! 

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Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
How Tidio uses Guru to optimize their customer experience

  Meet Sara Knop, Customer Experience Content Specialist at Tidio@Sara Knop  // LinkedIn: Sara KnopI have been working in Tidio for almost three years. Our company switched to remote work during that time, giving me a chance to travel and work. I traveled and worked in a few European countries but found my place for longer in Budapest, where I have lived now for more than a year. It's not my last destination as I am already looking for a new place to live and work from, haha :) I joined our Customer Experience Operations team a year ago, switching from the Support team. One of my biggest tasks in a new position was designing and introducing a new internal knowledge base for our team, so I am grateful the Guru tool turned out to be a great choice.  How does your company use Guru?Guru is our internal knowledge management tool for the Customer Experience department, where we gather solutions & guides on troubleshooting the most common user issues & questions. Guru also lets us kee

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Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Spot Guru in the wild and win prizes! 🕵️ 🎁

THIS JUST IN:  Guru’s first ever Out-of-Home campaign has now gone live in multiple cities in the United States!We’re being overloaded with information at work—and we’ve gotten so used to this that we rarely stop to think if the information we’re being inundated with actually serves a purpose. We’re showing the world the four types of “information overload”—too much, outdated, scattered, and irrelevant—and how Guru can help combat it.   SPREAD THE WORD AND WINTeam up with us to help folks bogged down by information overload with Guru! Check out the following ways to spread the word. Each social mention will get you entered to win one of the 8 prizes! VIP KNOWLEDGE FEST TICKETS - 5 winners will receive   $100 VISA GIFT CARD - 3 winners will receive a $100 visa gift card. We recommend spending this on self-care to heal from past information overload, but it is up to you! BASED IN NEW YORK, SAN FRANCISCO OR  BOSTON? Take a selfie when you find a Guru ad out in the wild and post on social

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Maya
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Deep Dive Recap: Streamlining the New Hire Experience

Hey everyone! At today’s Guru Deep Dive, we talked about streamlining the new hire experience with Guru. Shoutout to our speakers @Vicki Yang , @Renee Osgood , and @Elyssa Lakin  from Bonusly, Ceros, and Guru! Streamlining the New Hire Experience with GuruLet’s break down how Guru can help you gain a competitive edge in today’s hiring environment and create an exceptional onboarding experience.   What type of information should you include in Guru for new hires?🌟 Onboarding Information🚨 Team-specific Information🌲 Reinforced Learning Best practices:Use Guru Knowledge Triggers to reinforce learning for new hires Leveraging project management tools like Asana, Monday.com, etc. for onboarding checklists. Spell out your onboarding steps and link folks to specific Guru content at a specific time Create Company-wide collections—go-to destinations for certain types of information (i.e. benefits information) How did they do it? Here are some pro tips from customers and the Guru team! @Vicki

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M
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Awards Challenge: Share and celebrate with your team!

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! For the actual ceremony, customize this deck. Work with your team to figure out the logistics - will you have a mic? What time will it be held? Is the whole company invited? How is word getting out? NOTE: To make the ceremony more interactive (and give more chances for winning!) pull the answers for the Q&A as well! Congratulations! You did it! Don’t forget to come back to the original challenge post to share your experience creating your own Guru Awards and get your exclusive Community badge!Host your own Guru Awards! Introducing the Guru Awards Challenge

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Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Awards Challenge: Identifying your honorees

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! Welcome to step two of the Guru Awards challenge  Today we’ll choose our award winners by using Guru data. As you pull the numbers to decide the winners, keep these things in mind: Spread the wealth: We should celebrate the most amount of people so if there was a duplicate name (person won more than one category) you can give the award to the next highest person Verify winners: Work with your team to make sure everyone on the list still works there/makes sense. Agree on timeline: Are you pulling data for the last year? 6 months? Decide your timeline and stay consistent!   Identifying honoreesMaster of the Guru Universe → Most Cards created Card Conqueror(s) → New Guru users and/or power users crushing it from the start! Sherlock Holmes Award → Most cards found/viewed Xerox Award → Most copied Cards MVP - Most Verifier Player → Highest personal trust score (most cards v

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Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Awards Challenge: Choose your Awards

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! Welcome to step one of the Guru Awards challenge  Today we’ll choose what awards will be included in your Guru Awards announcement and ceremony. Here are some suggestions. Leverage the list, and feel free to create your own. Share your ideas below to give other Guru Community members ideas! Suggested Awards! Award Reason Master of the Guru Universe Most Cards created Card Conqueror(s) New Guru users and/or power users crushing it from the start! Sherlock Holmes Award Most cards found/viewed Xerox award Most cards copied MVP - Most Verifier Player Highest personal trust score - most cards verified Guroofiest Funniest search terms  Guru, but make it fashion. Author of the most-used card Most likely to ask “Did you Guru it?” Always searching Guru & contributing to it  HashTAG - amazing Most searchable content - Best use of tags Shoulder tap d

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Callie Rojewski
Callie Rojewski
Callie RojewskiGenius
posted in Announcements
Guru Anniversary Challenge: Wins and Milestones!

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at the final step of the Guru Anniversary Challenge.  Today we’re reflecting on our Guru milestones. What were your biggest wins for the year? What’s next for your company and Guru?  Head straight to the Guru Anniversary Challenge intro post and share your findings to grab your exclusive badge! It's your Guru birthday! Take the Guru Anniversary Challenge!  Can’t wait to hear your wins!  

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Callie Rojewski

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