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Callie RojewskiGenius

posted in Announcements

Guru Anniversary Challenge: Identifying Guru power users

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step eight of the Guru Anniversary Challenge. Today we’ll be identifying our Guru Power Users from your year with Guru. Who are your Top Guru Power Users? Web App: Go to the web app (app.getguru.com) and head to the Analytics Tab Head to the Users Section in the Analytics Tab Change the date range to be “in the year XXXX” - Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. I recommend matching this to your approach in Step 1! Decide on a timeline and keep it consistent for reporting to come. Look at the bottom left section “Usage by User” Download CSV Import CSV into a spreadsheet tool like excel or Google Spreadsheets Find the sum of usage counts for each user for the whole year Sort the sum column by descending Find who rises to the top!NOTE: Usage encompasses all Guru active user events, including each time a user views, copies, searches,

Callie RojewskiGenius

posted in Announcements

Guru Anniversary Challenge: Total # of Guru Users

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step seven of the Guru Anniversary Challenge. Today we’ll be sharing the total # of Guru Users we have at our companies. How many Guru users do you have? Share below! If you have admin access: Web App: Go to the web app (app.getguru.com) and head to “Team Summary” under the Billing page. Find a summary of your Guru users there! (This is just an example). If you don’t have admin access (like me hehe) you can:Head to the Users Section in the Analytics Tab Change the date range to be “in the year XXXX” Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. I recommend matching this to your approach in Step 1! Decide on a timeline and keep it consistent for reporting to come. Look at the bottom left section “Usage by User” Scroll down to capture the total number! Some folks may have over 1,000 Guru users. In that case, feel free to export the CSV a

Callie RojewskiGenius

posted in Announcements

Guru Anniversary Challenge: Knowledge gaps filled and funny searches

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step six of the Guru Anniversary Challenge. Today we’ll be reflecting on knowledge gaps you’ve been able to fill in your year with Guru. These will come anecdotally as you reflect on the year. What questions came up in your team chat tool/Slack that were turned into Guru Cards? Did you expand to a new department this year, and create knowledge for a people ops collection or product collection? One way customers tend to find knowledge gaps and create Cards is by looking at the searches producing no results, and spinning up those keywords into optimized Guru Cards. @Sarah W recently shared how this approach contributed to stellar adoption at YNAB in last month’s Deep Dive, check it out here if you’re interested: Guru Deep Dive Recap: Increasing Guru Adoption Share an example knowledge gap you filled in your year with Guru! To review searches producing no results: Web App: Go to the web app (app

Callie RojewskiGenius

posted in Announcements

Guru Anniversary Challenge: Number of Cards created in the last year

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step five of the Guru Anniversary Challenge. Today’s metric of the day is to identify how many Cards were created in our year with Guru. To find the number of Cards created in your year with Guru: Web App: Go to the web app (app.getguru.com) and the initial dashboard will display the trust score. You can always return to the dashboard by clicking the 'G' icon in the left hand corner of the navigation bar. Navigate to the Card Manager tab in the web app. Head to Filter by Attribute on the right side. Set “creation date.” Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. I recommend matching this to your approach in Step 1! Decide on a timeline and keep it consistent for reporting to come. Look at the number in the top right corner - how many Cards were created in your year with Guru? For further analysis, feel free to export this filtere

Callie RojewskiGenius

posted in Announcements

Guru Anniversary Challenge: Most popular Guru Cards

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step four of the Guru Anniversary Challenge. Today’s metric of the day is about your most popular Cards. Which Guru Cards came out on top during your year with Guru? To find your most popular Cards: Web App: Go to the web app (app.getguru.com) and the initial dashboard will display the trust score. You can always return to the dashboard by clicking the 'G' icon in the left hand corner of the navigation bar. Analytics: Navigate to Analytics in the web app (app.getguru.com/#/analytics) and head to the Collections tab. Change the date range to “Is in the past year” and refresh your data! Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. I recommend matching this to your approach in Step 1! Decide on a timeline and keep it consistent for reporting to come! What Cards are at the top of the Most Viewed Cards section? What were your most popu

Callie RojewskiGenius

posted in Announcements

Host your own Guru Awards! Introducing the Guru Awards Challenge

Are you looking to engage your team and give special recognition to Guru lovers on your team? We challenge you to host your own Guru Awards! INTRODUCING THE GURU AWARDS CHALLENGECelebrate all the folks at your company who make it possible for Guru to support team members and help them feel confident in their day to day roles. HOW TO PARTICIPATEWork your way through the steps below. All posts can also be found if you search the tag “Guru Awards.” After you complete all of the steps, circle back to this post to share learnings from your Guru Awards challenge experience. Everyone who completes the challenge will get the exclusive Guru Awards Challenge badge added to their community profile. CHALLENGE STEPS Choose your Awards Identify your honorees Prepare your presentation Share AND celebrate with your team CHALLENGE COMPLETE? SHARE BELOW!We can’t WAIT to hear how it went! Comment below if you were able to host your own Guru Awards. Bonus points if you can share pictures, learni

Callie RojewskiGenius

posted in Announcements

Guru Anniversary Challenge: Total Card views in the last year

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step three of the Guru Anniversary Challenge. Today’s metric of the day is about your total Card views in your first year with Guru! This number will tell us how many times your users referred to information on a Guru Card. To measure your total Card views in your first year with Guru: Web App: Go to the web app (app.getguru.com) and the initial dashboard will display the trust score. You can always return to the dashboard by clicking the 'G' icon in the left hand corner of the navigation bar. Analytics: Navigate to Analytics in the web app (app.getguru.com/#/analytics) and head to the Users tab. Change the date range to “Is in the past year” and refresh your data! Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. I recommend matching this to your approach in Step 1! Decide on a timeline and keep it consistent for reporting to come! Head

Callie RojewskiGenius

posted in Announcements

Guru Anniversary Challenge: Measuring your Trust Score

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step two of the Guru Anniversary Challenge. This step is about your Guru trust score. Guru provides a trust score that represents the percentage of your content that is verified and up to date. Every team is different, but accounts with the highest usage have trust scores above 85%, meaning only 1/8 of their content is out of date. Today, we’ll take a look at your current trust score to see how strongly you’re wrapping up the year. We’ll also look at the consistency of your trust score over 2021. To measure your trust score: Web App: Go to the web app (app.getguru.com) and the initial dashboard will display the trust score. You can always return to the dashboard by clicking the 'G' icon in the left hand corner of the navigation bar. Analytics: Navigate to Analytics in the web app (app.getguru.com/#/analytics) to view the trust score in the top right corner of the Analytics portal. Change

Callie RojewskiGenius

posted in Announcements

It's your Guru birthday! Take the Guru Anniversary Challenge!

Introducing the Guru Anniversary Challenge! If you’re reading this, that means you’ve likely hit your Guru Anniversary! Whether it’s Year One or Year Five, take time to document and celebrate how far you’ve come with Guru. INTRODUCING THE GURU ANNIVERSARY CHALLENGEOne year. 365 days. 525,600 minutes. Time flies when you’re saving time with Guru! In this challenge, measure how much time you saved AND the impact your awesome knowledge work has created for your company. HOW TO PARTICIPATEWork your way through the steps below. All posts can also be found if you search the tag “Guru Anniversary Challenge” After you complete all of the steps, circle back to this post to share learnings from your reviewing your first year with Guru. Everyone who completes the challenge by commenting on this post will get the exclusive Guru Anniversary Challenge badge added to their Guru Community profile. CHALLENGE STEPS Average Adoption Rate Trust Score Total Card views in the last year Top 3 most

Callie RojewskiGenius

posted in Announcements

Guru Deep Dive Recap: Product Enablement

Hey everyone! This week at the Guru Deep Dive, we learned tips and tricks for product enablement with Guru. Shoutout to our product experts and speakers @John Josi @Martin Evans and @Kate Hutchinson for sharing their experiences at Ramp, Enerflo, and Guru. Guru for Product Enablement During this Deep Dive we covered how you can use Guru to support communication along the product lifecycle. We define product enablement as the end-to-end product development and delivery process. Planning and development Goal: Keep everyone aligned with rapidly evolving details across multiple departments. Research, requirements, project specs, and project tracking Product team → design team → engineering team, continuous feedback loop Template: Active Project Resources and External Links Release prepGoal: Ensure all teams feel confident about the upcoming feature release in their respective roles. Thoroughly test and prepare for release while empowering customer-facing teams with expertise on th

Callie RojewskiGenius

posted in Announcements

BIG NEWS🚨 New Guru Templates!

Hey Guru Community! We’ve got some BIG NEWS Enjoy 22+ New Guru Project Management Card templates! It’s time to see how the pros manage their most important projects. Check out Guru’s new project management template collection and see helpful tools from brands like InVision and PetDesk (shout out to our partners Stephen Olmstead and @Shona Fenner!) . We've got templates for creating more efficient meetings, managing project communications, aligning product teams, and more. A lot more. Support the Guru Template Gallery and upvote and comment your thoughts on Product Hunt!

Callie RojewskiGenius

posted in Announcements

That's a wrap! ❄️ 12 Days Challenge and Deep Dive Recap

12 Day Challenge Winners Hey everyone! I hope you are doing well! Today I bring you a recap of our final Deep Dive of 2021. In this Deep Dive, we spent time celebrating the impact you’ve created for your companies this year as knowledge leaders. This Deep Dive was the culmination of a 12 Day Challenge where we used Guru Analytics, Card Manager data, and feedback from our team to compile a Year in Review with Guru. We had daily prizes along the way, and there are two more winners to be announced … The winner of the Day 12 Challenge … @Amanda Labby ! And the winner of the 12 Day Challenge GRAND PRIZE … @Alex Avila ! Congratulations to all of our winners and participants along the way, it was amazing to see all of the wonderful impact you’ve created. Deep Dive Recap During this Deep Dive, we covered: Tips and tricks for measuring your impact with Guru - 3:53 2021 wins from @Alex Avila , Sales Enablement at Emotive - 7:41 2021 wins @Anastasia Rybalko, Customer Support Operations at

A

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 12! Last Day - Share your biggest wins of 2021 and 2022 goals!

Good morning Guru Community! WE MADE IT! Welcome to Day 12 of 12 Days of Guru. Yesterday's Winner …Congrats @kelly @brookethebatman @Shona Fenner @Amanda Labby @Ian Link @Valerie Renda @Katelyn Do @Elizabeth Fugikawa @Michelle Williams @Zev Zoldan @Elise Kroes @Alex Avila @Anastasia Rybalko on your collective 5,938,563 minutes saved! You were all entered in our daily drawing! The winner from Day 11 is …. @Valerie Renda !!!!! Congratulations Valerie on your win and your 127,599 minutes saved! You will get to chose between a $25 gift card or Guru swag. Be on the look out for a message in your email inbox! It’s the 12th day .. now what?Thank you for following along with the 12 days of Guru Challenge! Today is the last day. We’ll be sharing this prompt, and folks who completed the whole challenge have the chance to win the grand prize (worth $300!) To win today’s prize - Drop your thoughts on today’s prompt in the thread below! To win the GRAND prize - Complete a Year in Review Card

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 2: Measure your Trust Score

Good morning Guru Community! I hope you enjoyed our introduction to the 12 Days of Guru! It was so great to see your comments about how you measure adoption rate. Yesterday's Winner … Thank you so much for participating @brookethebatman @Elizabeth Fugikawa @Anastasia Rybalko @Katelyn Do @kelly @Valerie Renda @Shona Fenner @Lindsey Hart @Amanda Labby @Nina Frank @Ben Sykes @Sylvia Rodriguez and @Sarah W !!! You were all entered in our daily drawing. The winner is …. @kelly !!!!!! Kelly will get to chose between a $25 gift card or Guru swag. Kelly, be on the look out for a message in your community & email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your find

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 11! Estimated Time Saved!

Good morning Guru Community! Welcome to Day 11 of 12 Days of Guru. This one .. might be my FAVORITE. Can’t wait to see you at tomorrow’s Deep Dive! Yesterday's Winner …Thank you so much for participating and sharing quotes from your team! @kelly @Anastasia Rybalko @Ian Link @Elizabeth Fugikawa @Valerie Renda @Niti Patel ! You were all entered in our daily drawing. The winner from Day 9 is …. @Ian Link !!!!! you will get to chose between a $25 gift card or Guru swag. Be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread. By the end of the 12 Days, you’ll have all the information you’ll ne

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 9! Shout out your Guru Authors!

Good morning Guru Community! Welcome to Day 9 of 12 Days of Guru. Countdown till we celebrate together at the Deep Dive on the 16th, I can’t believe it’s almost here! Yesterday's Winner … Thank you so much for participating and sharing your top Guru users in 2021! It was interesting to see how many of us were at the top of our lists, and how much of a variety there was in users from different teams. @Katelyn Do @Anastasia Rybalko @Amanda Labby @Ian Link @kelly @Elizabeth Fugikawa ! You were all entered in our daily drawing. The winner from Day 8 is …. @Katelyn Do !!!!! you will get to chose between a $25 gift card or Guru swag. Be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 10! Let's hear from your team!

Good morning Guru Community! Welcome to Day 10 of 12 Days of Guru. Only two more days until we celebrate together at the Deep Dive on the 16th, I can’t wait! Yesterday's Winner … Thank you so much for participating and sharing your top Guru authors in 2021! @Katelyn Do @Anastasia Rybalko @Amanda Labby @Ian Link @Elizabeth Fugikawa @Nina Frank You were all entered in our daily drawing. The winner from Day 9 is …. @Nina Frank !!!!! you will get to chose between a $25 gift card or Guru swag. Be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread. By the end of the 12 Days, you’ll have all the

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 8! Celebrate your Guru Users!

Good morning Guru Community! Welcome to Day 8 of 12 Days of Guru. Countdown till we celebrate together at the Deep Dive on the 16th! Yesterday's Winner … Thank you so much for participating and sharing your total # of Guru users in 2021! @Elizabeth Fugikawa @Alex Avila @Shona Fenner @Amanda Labby @Nina Frank @Valerie Renda @Ian Link @Anastasia Rybalko @kelly You were all entered in our daily drawing. The winner from Day 7 is …. @Elizabeth Fugikawa!!!!! you will get to chose between a $25 gift card or Guru swag. Be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread. By the end of the 12 Days,

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 7! Celebrate your Guru Users!

Good morning Guru Community! Welcome to Day 7 of 12 Days of Guru. We’re officially in the second half of the 12 Days of Guru challenge. Countdown till we celebrate together at the Deep Dive on the 16th! Yesterday's Winner … Thank you so much for participating and sharing your knowledge gaps filled and funny searches of 2021! @Anastasia Rybalko @Amanda Labby @Elizabeth Fugikawa @kelly @Ian Link @Shona Fenner @Valerie Renda @Nina Frank @Elise Kroes ! You were all entered in our daily drawing (and those of you who shared your funny searches were entered twice!). The winner from Day 6 is …. @Anastasia Rybalko !!!!! you will get to chose between a $25 gift card or Guru swag. Be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Par

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 6! Knowledge Gaps and Funny Searches!

Good morning Guru Community! Welcome to Day 6 of 12 Days of Guru. Can you believe we’re already halfway through?! It’s been amazing to see your participation and wins so far. Yesterday's Winner … Thank you so much for participating and sharing your most popular Card of 2021! @Ian Link @Elizabeth Fugikawa @Amanda Labby @brookethebatman @Nina Frank @Niti Patel @Valerie Renda @kelly @Alex Avila @Shona Fenner @Anastasia Rybalko You were all entered in our daily drawing. The winner from Day 5 is …. @Niti Patel !!!!! Niti, you will get to chose between a $25 gift card or Guru swag. Be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 5! How many Cards were created in 2021?

Good morning Guru Community! Welcome to Day 5 of 12 Days of Guru. Yesterday's Winner … Thank you so much for participating and sharing your most popular Card of 2021! @Alex Avila @Elizabeth Fugikawa @Shona Fenner @Ian Link @Katelyn Do @Anastasia Rybalko @Amanda Labby @Valerie Renda @kelly @Nina Frank ! You were all entered in our daily drawing. The winner from Day 4 is …. @Alex Avila!!!!! Alex will get to chose between a $25 gift card or Guru swag. Alex, be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread. By the end of the 12 Days, you’ll have all the information you’ll need to complete

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 4! What were your most popular Cards in 2021?

Good morning Guru Community! Welcome to Day 4 of 12 Days of Guru. Yesterday's Winner … Thank you so much for participating and sharing your # of Card views! @Ian Link @brookethebatman @Alex Avila @Valerie Renda @Nina Frank @Anastasia Rybalko @Shona Fenner @Katelyn Do @Elizabeth Fugikawa You were all entered in our daily drawing. The winner from Day 3 is …. @brookethebatman !!!!!! Brooke will get to chose between a $25 gift card or Guru swag. Brooke, be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread. By the end of the 12 Days, you’ll have all the information you’ll need to complete a Yea

Callie RojewskiGenius

posted in Announcements

12 Days of Guru ❄️ Day 3! Find your total # of Card views in 2021

Good morning Guru Community! Welcome to Day 3 of 12 Days of Guru. Yesterday's Winner … Thank you so much for participating and sharing your trust score trends @Sarah W @brookethebatman @Amanda Labby @Elizabeth Fugikawa @Katelyn Do @Shona Fenner @Anastasia Rybalko @Valerie Renda @Ian Link @Nina Frank @kelly @Alex Avila @Ben Sykes ! You were all entered in our daily drawing. The winner from Day 2 is …. @Shona Fenner !!!!!! Shona will get to chose between a $25 gift card or Guru swag. Shona, be on the look out for a message in your email inbox! What is the 12 Days of Guru?If you are hearing of 12 Days of Guru for the first time, starting December 1st until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread. By the end of the 12 Days, you’ll have all the in

Callie RojewskiGenius

posted in Announcements

Introducing 12 Days of Guru! Celebrate your 2021 Success

Good morning Guru Community! Today is a special day. We’re officially introducing the first-ever 12 Days of Guru! Starting today until our Holiday Deep Dive on December 16th, we'll be dropping a series of tips in the Guru Community to help you recognize your 2021 impact with Guru. Participants will have the chance to win prizes daily by measuring the Guru metric of the day and sharing your findings in the thread. By the end of the 12 Days, you’ll have all the information you’ll need to complete a Year in Review Card or PDF you can share with your team. You’ll be able to submit your final Card for a grand prize. At the Deep Dive, we'll meet to share our wins, mix and mingle, and celebrate before the holidays! Follow along with these 12 Days of Guru resources and don’t forget to RSVP to the Deep Dive: 12 Days of Guru Details: Measure your 2021 Impact! 12 Days of Guru Year in Review Template Who’s in and ready for Day 1?! Today’s metric of the day is around Guru adoption. Y

Cassie HaugheyFormer Guru employee

posted in Announcements

Customer Appreciation Event: LIVE in Austin!

Join us for a fun evening all about you, our customers! On Tuesday, December 7th, Guru will be hosting an informal event at The Rustic Tap in Austin, Texas from 6:30pm to 8pm. Come on down! Meet and mingle with our CEO and CFO, plus your fellow Guru customers, over complimentary drinks and appetizers. Live music starts at 7pm. Chat it up with Rick Nucci, our CEO and the founder of Guru, Dennis Sevilla, our CFO, Hillary Curran, our Director of Customer Experience, and Cassie Haughey, one of our Customer Success Managers based here in Austin.Sign up here - We hope to see you there! Live music starts at 7pm

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