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API & Integrations

Discuss the Guru API, Zapier and Workato workflows, and integrations with Guru

  • 119 Posts
  • 354 Replies
119 Posts
Cole Walker
Cole WalkerKnewbie
posted in API & Integrations
Automating Cards in Slack

In slack, we have a channel that has been automated to create and send specific error messages if something goes down in our company. This is helpful in alerting us of any critical failure in our system so that we can deal with it in a timely manner. I wanted to know if it would be possible to have Guru cards do the same thing.Example: A Slack critical error pops up stating that one of our vendors has been brought offline which will deny access to our mobile app for our members, Right after this error is seen, a Guru card pops up in the same channel which states the vendors number, hours of operation, and specific dialogue to fix the issue.I hope this is a feature that can be added soon because I’m sure we would not be the only business who could use it. Thank you for your time.

1
Joe Duffy
Guru Employee
2 years ago
K Vermilyea
K VermilyeaSmart Cookie
asked in API & Integrations
Kustomer + Guru

Hey all! I’ve started a new role as Knowledge Manager at Electric and one of our primary areas of opportunity is getting our external Knowledge Base (hosted on Kustomer) into a synced Guru collection.Any chance that the Kustomer Knowledge Sync is on the roadmap to return and, if not, what resources would I need for the API setup?

3
A
2 years ago
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Natalie PierceKnewbie
asked in API & Integrations
No Mac Keyboard Shortcuts in Guru Cards

Does anyone else have this problem? I’m unable to use any keyboard shortcuts on my Mac when creating a card through the chrome extension. Command+V won’t paste, Command+U won’t undo text. Makes me want to write my content elsewhere then have to import it to Guru. 

1
A
2 years ago
Jonathan Chua
Jonathan ChuaKnewbie
posted in API & Integrations
How do you guys handle data security/backup?

My team recently moved to Guru and is already starting to build quite a valuable store of knowledge in there. It got me thinking about what a major issue it would be if one day we were to suddenly lose access to all our content in Guru. To be fair, I think it’s highly unlikely that Guru would decide to close up shop without any warning or giving us a chance to export our content, but it’s still nice to know that there are regular backups in there. Currently, the only way I can think of is to regularly backup the data via the Content Export feature, probably something that we’ll do every 3 months or so. However, I’m wondering if anyone’s figured out a way to automate this so that a), we don’t have to manually do it, and b) not risk the person responsible forgetting to do it. I’ve checked the API, and the closest I can find is to use the search API without any query. This is decent I suppose, in that it’s give the text which is the most important part (for us at least), but it’ll be nice

6
Joe Duffy
Guru Employee
2 years ago
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Weyland WongKnewbie
asked in API & Integrations
Integrate Guru into Active Directory Groups/Roles and OKTA

Hi All,My name is Weyland and I’m new here to Guru.  Basically what I am trying to do is setup in our Active Directory domain with the proper group/roles so when we onboard someone, we place that person in that group and that person would have access to Guru.  That’s the 50K foot level explanation.  Coming down just a little bit, we are also restricting access to Guru with the use of OKTA.  Basically to access, you must logon to OKTA (which has ties to Active directory) and from there, Guru would be an application that a user can access.   I am aware that within Guru, there is a whole process to do to grant users to certain collections/cards etc. I guess that would be part two of the question.  If we segment out the access permissions within active directory, I’m guessing we would then fine tune in Guru.So as an example.  I create 3 groups in AD (Guru RO (read only), Guru CO (collections owner), and Guru Admin.  I place a user in one of these groups.  This AD group is then mapped to OK

1
Joe Duffy
Guru Employee
2 years ago
C
Chris PelchKnewbie
asked in API & Integrations
SharePoint Integration - iFrame vs. Markdown

We use SharePoint as our file storage solution and have been building cards in Guru where we’d like embed our SharePoint files directly into the card.  The goal is to make it easier for the team to view the content directly in the card vs. clicking and linking to another document. Interestingly, when we tried to use the iFrame function in Guru to embed our content it did not work.  After reviewing this post (https://help.getguru.com/en/articles/4830978-embedding-assets-from-sharepoint-and-onedrive) we found that we needed to go through a slightly different sequence, using the mark down feature in cards.  When pulling the embedded file from SharePoint we were required to add dimensions (width and height).  This resulted in a fair amount of testing to find the ideal size for a portrait style word doc (btw, we settled on width: 850 x height: 1050) as our standard.  This isn’t the end of the world but it does make the process a bit messier than using an iFrame would.Furthermore, it creates

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2 years ago
I
idevi97Knewbie
asked in API & Integrations
API - Join events and alerts information

Hey there!I am trying to combine information from knowledge alerts and the events (a.k.a analytics) endpoint, however, I am unsure how to do this. So far, my best attempt has been joining both information using the field card_id (both knowledge_alerts and events provide it) and filtering the events with type = ‘alert-read’. However, this is not ideal since a given card_id could be related to > 1 knowledge alert, so my question is… Is there any way to know which event is related to which knowledge_alert? It would be nice to have an `alert_id` field under the events endpoint.Thank you in advance!Iñigo

10
A
2 years ago
Neha Chaudhary
Neha ChaudharyKnewbie
asked in API & Integrations
Error in using API with collection token

Hi,How can I can access search API - https://api.getguru.com/api/v1/search/query  using collection token. I am getting 401 error.

2
Neha Chaudhary
2 years ago
Tereza Cihelkova
Tereza CihelkovaKnewbie
asked in API & Integrations
Is it possible to embed the "ask expert" feature?

Hi, alongside Guru we’re also using a LMS. We’d like to collect feedback on the courses and allow ppl to ask additional questions. Is there any way to embed the “Ask expert” form into another page similarly as we can embed cards? Alternatively is it possible to somehow allow for the comments section to show up on the embedded cards?We could use Google Forms instead but we’d prefer to keep all requests for knowledge in Guru whenever possible.Thank you,Tereza.

1
Joe Duffy
Guru Employee
2 years ago
Rodolphe
RodolpheKnewbie
asked in API & Integrations
Adding a user to a user-group via the API

Hello, I am trying to add a guru user to a user group with the API. I am following this verified documentation but cannot figure out the format of the data to post.I have tried {“emails”: guru_user_email} without success. Are there additional details on this endpoint? Many thanks,Rodolphe

5
Joe Duffy
Guru Employee
2 years ago
Eddy Maaya
Eddy MaayaKnewbie
asked in API & Integrations
Connecting Guru Analytics to Airtable

Im new to guru and I am trying to build out a dashboard on Airtable. Can I get any reports from guru and connect it to Airtable? 

3
Joe Duffy
Guru Employee
2 years ago
S
Stace HamiltonKnewbie
asked in API & Integrations
persistent extension tab

Hi all I really like how the extension integrates into the browser especially the little tab that sits minimized on the side of the screen.  Has anyone found a way to almost pin that tab on the side of the screen? I know the extension button is on the toolbar but really like that tab for visibility.  Ty. 

1
Kayla Volk
Community Manager
2 years ago
Monica Alves
Monica AlvesKnewbie
asked in API & Integrations
Card effectiveness

I’d like to know if it posible to have feedback of the cards we’ve created. Thumbs up and down, exactly i want. I don’t know how many people saw that or if it is popular but to se if my content was complete, good, confusing etc. So Thumbs up and down that we see en many Q&A would be perfect. Tks

2
Monica Alves
2 years ago
J
Jordan Grace
posted in API & Integrations
Do I need special access to get analytics data using the API?

Do I need special access to get analytics data? I can pull /stats but when I try to get /analytics, I receive a 403 response.

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2 years ago
I
idevi97Knewbie
asked in API & Integrations
numberOfResults field giving several rows in analytics API endpoint

Hello, I’m extracting data from the List Analytics endpoint. However, I’m noticing something odd whenever the eventType is ‘search’For every search event, I’m getting several rows with the same searchId and different numberOfResults values{ 'type': 'search', 'eventType': 'search', 'eventDate': '2022-02-13T07:17:31.546+0000', 'user': <user email>, 'properties': { 'searchId': <search ID>, 'searchTerms': <search terms>, 'source': 'UI', 'numberOfResults': '2' }}{ 'type': 'search', 'eventType': 'search', 'eventDate': '2022-02-13T07:17:31.546+0000', 'user': <user email>, 'properties': { 'searchId': <search ID>, 'searchTerms': <search terms>, 'source': 'UI', 'numberOfResults': '11' }}{ 'type': 'search', 'eventType': 'search', 'eventDate': '2022-02-13T07:17:31.546+0000', 'user': <user email>, 'properties': { 'searchId': <search ID>,

1
Joe Duffy
Guru Employee
2 years ago
Kate Hutchinson
Kate HutchinsonFormer Guru employee
posted in API & Integrations
Zapier automation for messaging a Slack Channel when a Collection's Trust Score drops

Hi everyone 👋I wanted to pop in and share a Zap that the Product Marketing team at Guru has found really helpful.As the connective tissue between our product/design/engineering (PDE) groups and our GTM functions, the PMM team is responsible for keeping the product knowledge stored in our Guru cards fresh. To help hold ourselves and our PDE colleagues accountable, we've used Zapier to set up an automation that notifies our shared PMM/PDE channel when the trust score on our shared Product Knowledge Collection drops below 85%. The top 3 SMEs with unverified cards are noted in the message (names blocked out to protect the innocent in the screenshot below!).Because we really appreciate positive reinforcement, we've set up a second Zap to let everyone know when the trust score is back up over 85%. It's a nice digital high-five to show everyone in the channel that we're on top of things.If you'd like to try this automation in Zapier, click here to use a Zap template. We'd love to hear from y

2
Raman Khakh
Guru Employee
2 years ago
I
idevi97Knewbie
asked in API & Integrations
API dates in UTC?

Is the timestamp that I’m getting in the API endpoints in UTC?For example, in the CARDS endpoint, the field ‘dateCreated’ is giving me the timestamp in UTC or local? Can you confirm that the same applies for the rest of endpoints as well?

1
Joe Duffy
Guru Employee
2 years ago
Reba Mitchell
Reba MitchellSmart Cookie
asked in API & Integrations
Anyone set up an automation for Notion and Guru to sync with each other?

Hi all, Wondering if anyone has experience (whether via Zapier or Guru’s Sync API) getting Notion and Guru to communicate and update each other. Would love to hear about it, if so! 

1
Joe Duffy
Guru Employee
2 years ago
Alice Jin
Alice JinSmart Cookie
asked in API & Integrations
Guru, Zapier and Slack

Hello everyone! I’m hoping to automate some tasks with Zapier. Looking at some other community topics, I’ve set up some Slack bots:a zap where we get a notification in Slack if the trust score drops + the verifiers and # of unverified cards a zap when we get our score back up for some positive reinforcementI also want to set up a zap where any new hire on our team will automatically get an invite to join Guru. I was wondering if any Guru users here has experience with setting up a zap for sending invites to only new team members (currently I can send an invite to everyone in the company but I really don’t want to do that) And if anyone has other Zap ideas!

2
Alice Jin
2 years ago
I
Iñigo De VicenteKnewbie
asked in API & Integrations
API rate limit

Hey there!I was looking at Guru’s documentation for the rate limits of each API endpoint, but I cannot find it anywhere. Can you provide me this information?Thank you in advance! 

2
I
2 years ago
M
Mark DelGrecoKnewbie
posted in API & Integrations
Board Groups

It would be super helpful if we could filter by Board Group in the Card Manager!

1
Amelia Altstadt
2 years ago
B
BenleaKnewbie
asked in API & Integrations
Can we use the API to add a ticket ID to a Guru Card?

On the update method for a card I wonder if it would be possible to add the option to add ticket IDs, in our case Zendesk to a card through the API. We are using the feature extensively now and have found usecases where we can save agents time by automatically linking their current ticket to a guru card they used. 

0
B
2 years ago
Grahame Watt
Grahame WattKnewbie
asked in API & Integrations
Generate a knowledge alert via API call

Is there a way to create a knowledge alert via API request? We have automated creating Guru cards of our release notes as part of our CI/CD pipeline, and it would be great if after the card is created we could automatically issue a knowledge alert from our external script vs. doing it manually.

1
Callie Rojewski
2 years ago
Mirna Lessinger
Mirna LessingerSmart Cookie
posted in API & Integrations
Is anyone publishing Guru Cards to an external website via the API?

Hi Everyone! Wondering if someone is currently publishing Guru cards to an external website via API and what does that process look like. I'd love to learn more about how that's been done.

18
A
2 years ago
Gabriel Ginorio
Gabriel GinorioSmart Cookie
posted in API & Integrations
Is there a way to populate Guru's analytics data into a Google sheet?

awesome talk on the API (I just watched). I was looking to see if I could use the Analytics data to populate a Google Sheet (like you did). Is there a way to get it done via Zapier? I'm not a hardcore coder, so prefer to see if a more plug and play exists

3
F
2 years ago

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