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API & Integrations

Discuss the Guru API, Zapier and Workato workflows, and integrations with Guru

  • 127 Posts
  • 370 Replies
127 Posts
Craig Lloyd
Craig LloydKnewbie
asked inĀ API & Integrations
How to list only board groups using API

Hello! So I know thatĀ https://api.getguru.com/api/v1/boardsĀ will list out all of the boards I have in Guru, but is there a way to list out only the board groups and their URLs?Thank you!

1542
Lynn Miller
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Oleksii PetrokhalkoKnewbie
asked inĀ API & Integrations
How to create card inside specific section in the board via API?

Hello guys,Ā Could someone help with this?

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Leah Colatosti
Leah ColatostiKnewbie
asked inĀ API & Integrations
Microsoft Sway Integration?

We use Microsoft Sway for our newsletters, which look great. Is there a way to embed something like that into a card? Weā€™d like to use Guru to distribute and archive our monthly internal newsletters, but Iā€™d like a little more integration than just pasting a series of links onto a card. Any suggestions?

651
Marie Frei
Craig Lloyd
Craig LloydKnewbie
asked inĀ API & Integrations
Why does the API only show the last reply for each comment thread?

I made a GET call to https://api.getguru.com/api/v1/cards/{cardId}/comments, but when I look through the returned data, it only goes one reply deep AND it only shows the most recent reply in a comment thread, even though there might be 3 replies total.Am I doing something wrong? Is there a different API call I need to make to get all replies?

736
Joe Duffy
Guru Employee
Nate Whitehouse
Nate WhitehouseKnewbie
asked inĀ API & Integrations
Make.com/Guru Integration

Hi everyone:Ā Iā€™ve recently started experimenting with Guru for knowledge base for some of our companyā€™s functions and seems like a great tool - still learning it but like it a lot.We use make.com for quite a few integrations in lieu of directly programming API calls and I wondered iff anyone had explored this as I didnā€™t see GetGuru as an option within the Make.com/Integromat integrations. Ā I noticed some stuff about Zapier, which we have also used but are most comfortable with the Make/Integromat system

651
Joe Duffy
Guru Employee
Abbey Florence
Abbey FlorenceSmart Cookie
posted inĀ API & Integrations
Team Dynamix Integration

Hello fellow knowledge k-nerds!Ā We are in the process of implementing both Guru and Team Dynamix, a ticketing and case management systemĀ similar to Zendesk or Service Now. Out of curiosity (and mild desperation) does anyone currently integrate Guru with Team Dynamix at their place of work? As an ITSM needs knowledge within the system to facilitate self-service and response, we are trying to avoid duplication of information. Even Workato recipe would be super helpfulĀ šŸ˜€Thanks!

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Abbey Florence
K Vermilyea
K VermilyeaSmart Cookie
asked inĀ API & Integrations
SQL Tools using Guru API

Hey all! Wondering if anyone is using a Query tool (like Googleā€™s BigQuery or MySQL) to be able to conduct card audits?Iā€™ve been using Guruā€™sĀ Google Sheet for Find and Replace to do many of my card audits (not necessarily replacing, just surfacing potential documentation impacts) and with our volume of cards, weā€™ve outgrown it (it tends to be a tedious, buggy process).As I have a chance to advocate for some additional tools, wanted to see what others were using to know if my ask is out of scope.

340
K Vermilyea
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Team Knowledge PTKnewbie
asked inĀ API & Integrations
How does query parameter for GET boards endpoint work?

Hello,I m trying to filter boards and I d like to know how q parameter work. I canā€™t find docs for it.https://developer.getguru.com/reference/getv1boardsgetboardsIs there a way to retrieve only top level boards for a specific collection?

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David Rhoads
David RhoadsKnewbie
asked inĀ API & Integrations
SSO with Outlook add-in

Hi,Is it possible to sign in to the Guru Outlook add-in with SSO? In my case, my organization uses SAML SSO with Azure Active Directory. When I install the add-in, Iā€™m presented with the sign in options from the website. However, I am unable to log in with a username and password; Usually I sign in by using a saved link to one of our collections, which automatically redirects me to the SSO if Iā€™m not signed in.Help on this would be appreciated, since weā€™re hoping to roll out the Outlook add-in to our users at some point, but this is a bit of a blocker.Thanks,David

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David Rhoads
Ashley Green
Ashley GreenKnewbie
asked inĀ API & Integrations
Enabling Guru for two or more Slack workspaces

Has anyone tried enabling the Guru app for more than one Slack workspace? I successfully enabled it in one of our corporate workspaces, but I donā€™t see a way to enable a second workspace. Iā€™m an admin for both Guru and Slack.Ā Appreciate any suggestions - thanks yā€™all!Ash

402
Ashley Green
Cole Walker
Cole WalkerKnewbie
posted inĀ API & Integrations
Automating Cards in Slack

In slack, we have a channel that has been automated to create and send specific error messages if something goes down in our company. This is helpful in alerting us of any critical failure in our system so that we can deal with it in a timely manner. I wanted to know if it would be possible to have Guru cards do the same thing.Example: A Slack critical error pops up stating that one of our vendors has been brought offline which will deny access to our mobile app for our members, Right after this error is seen, a Guru card pops up in the same channel which states the vendors number, hours of operation, and specific dialogue to fix the issue.I hope this is a feature that can be added soon because Iā€™m sure we would not be the only business who could use it. Thank you for your time.

591
Joe Duffy
Guru Employee
K Vermilyea
K VermilyeaSmart Cookie
asked inĀ API & Integrations
Kustomer + Guru

Hey all! Iā€™ve started a new role as Knowledge Manager at Electric and one of our primary areas of opportunity is getting our external Knowledge Base (hosted on Kustomer) into a synced Guru collection.Any chance that the Kustomer Knowledge Sync is on the roadmap to return and, if not, what resources would I need for the API setup?

983
K Vermilyea
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Natalie PierceKnewbie
asked inĀ API & Integrations
No Mac Keyboard Shortcuts in Guru Cards

Does anyone else have this problem? Iā€™m unable to use any keyboard shortcuts on my Mac when creating a card through the chrome extension. Command+V wonā€™t paste, Command+U wonā€™t undo text. Makes me want to write my content elsewhere then have to import it to Guru.Ā 

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Jonathan Chua
Jonathan ChuaKnewbie
posted inĀ API & Integrations
How do you guys handle data security/backup?

My team recently moved to Guru and is already starting to build quite a valuable store of knowledge in there.Ā It got me thinking about what a major issue it would be if one day we were to suddenly lose access to all our content in Guru.Ā To be fair, I think itā€™s highly unlikely that Guru would decide to close up shop without any warning or giving us a chance to export our content, but itā€™s still nice to know that there are regular backups in there.Ā Currently, the only way I can think of is to regularly backup the data via the Content Export feature, probably something that weā€™ll do every 3 months or so.Ā However, Iā€™m wondering if anyoneā€™s figured out a way to automate this so that a), we donā€™t have to manually do it, and b) not risk the person responsible forgetting to do it.Ā Iā€™ve checked the API, and the closest I can find is to use the search API without any query. This is decent I suppose, in that itā€™s give the text which is the most important part (for us at least), but itā€™ll be nice

3246
Joe Duffy
Guru Employee
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Weyland WongKnewbie
asked inĀ API & Integrations
Integrate Guru into Active Directory Groups/Roles and OKTA

Hi All,My name is Weyland and Iā€™m new here to Guru.Ā  Basically what I am trying to do is setup in our Active Directory domain with theĀ proper group/roles so when we onboard someone, we place that personĀ in that group and that person would have access to Guru.Ā  Thatā€™s the 50K foot level explanation.Ā  Coming down justĀ a little bit, we are also restricting access to Guru with the use of OKTA.Ā  Basically to access, you must logon to OKTA (which has ties to Active directory) and from there, Guru would be an application that a user can access.Ā  Ā I am aware that within Guru, there is a whole process to do to grant users to certain collections/cards etc. I guessĀ that would be part two of the question.Ā  If we segment out the access permissions within active directory, Iā€™m guessing we would then fine tune in Guru.So as an example.Ā  I create 3 groups in AD (Guru RO (read only), Guru CO (collections owner), and Guru Admin.Ā  I place a user in one of these groups.Ā  This AD group is then mapped to OK

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Joe Duffy
Guru Employee
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Chris PelchKnewbie
asked inĀ API & Integrations
SharePoint Integration - iFrame vs. Markdown

We use SharePoint as our file storage solution and have been building cards in Guru where weā€™d like embed our SharePoint files directly into the card.Ā  The goal is to make it easier for the team to view the content directly in the card vs. clicking and linking to another document.Ā Interestingly, when we tried to use the iFrame function in Guru to embed our content it did not work.Ā  After reviewing this post (https://help.getguru.com/en/articles/4830978-embedding-assets-from-sharepoint-and-onedrive) we found that we needed to go through a slightly different sequence, using the mark down feature in cards.Ā  When pulling the embedded file from SharePoint we were required to add dimensions (width and height).Ā  This resulted in a fair amount of testing to find the ideal size for a portraitĀ style word doc (btw, we settled on width: 850 x height: 1050) as our standard.Ā  This isnā€™t the end of the world but it does make the process a bit messier than using an iFrame would.Furthermore, it creates

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idevi97Knewbie
asked inĀ API & Integrations
API - Join events and alerts information

Hey there!I am trying to combine information from knowledge alerts and the eventsĀ (a.k.a analytics)Ā endpoint, however, I am unsure how to do this. So far, my best attempt has been joining both information using the field card_idĀ (both knowledge_alerts and events provide it) and filtering the events with type = ā€˜alert-readā€™. However, this is not ideal since a given card_id could be related to > 1 knowledge alert, so my question isā€¦Ā Is there any way to know which event is related to which knowledge_alert? It would be nice to have an `alert_id` field under the events endpoint.Thank you in advance!IƱigo

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Neha Chaudhary
Neha ChaudharyKnewbie
asked inĀ API & Integrations
Error in using API with collection token

Hi,How can I can access search API -Ā https://api.getguru.com/api/v1/search/queryĀ  using collection token. I am getting 401 error.

792
Neha Chaudhary
Tereza Cihelkova
Tereza CihelkovaKnewbie
asked inĀ API & Integrations
Is it possible to embed the "ask expert" feature?

Hi,Ā alongside Guru weā€™re also using a LMS. Weā€™d like to collect feedback on the courses and allow ppl to ask additional questions. Is there any way to embed the ā€œAsk expertā€ form into another page similarly as we can embed cards? Alternatively is it possible to somehow allow for the comments section to show up on the embedded cards?We could use Google Forms instead but weā€™d prefer to keep all requests for knowledge in Guru whenever possible.Thank you,Tereza.

471
Joe Duffy
Guru Employee
Rodolphe
RodolpheKnewbie
asked inĀ API & Integrations
Adding a user to a user-group via the API

Hello,Ā I am trying to add a guru user to a user group with the API. I am following this verifiedĀ documentation but cannot figure out the format of the dataĀ to post.I have tried {ā€œemailsā€: guru_user_email} without success. Are there additional details on this endpoint?Ā Many thanks,Rodolphe

855
Joe Duffy
Guru Employee
Eddy Maaya
Eddy MaayaKnewbie
asked inĀ API & Integrations
Connecting Guru Analytics to Airtable

Im new to guru and I am trying to build out a dashboard on Airtable. Can I get any reports from guru and connect it to Airtable?Ā 

1073
Joe Duffy
Guru Employee
Monica Alves
Monica AlvesKnewbie
asked inĀ API & Integrations
Card effectiveness

Iā€™d like to know if it posible to have feedback of the cards weā€™ve created. Thumbs up and down, exactly i want. I donā€™t know how many people saw that or if it is popular but to se if my content was complete, good, confusing etc. SoĀ Thumbs up and down that we see en many Q&A would be perfect.Ā Tks

682
Monica Alves
J
Jordan Grace
posted inĀ API & Integrations
Do I need special access to get analytics data using the API?

Do I need special access to get analytics data? I can pull /stats but when I try to get /analytics, I receive a 403 response.

617
D
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idevi97Knewbie
asked inĀ API & Integrations
numberOfResults field giving several rows in analytics API endpoint

Hello, Iā€™m extracting data from the List Analytics endpoint. However, Iā€™m noticing something odd whenever the eventType is ā€˜searchā€™For every search event, Iā€™m getting several rows with the same searchId and different numberOfResults values{ 'type': 'search', 'eventType': 'search', 'eventDate': '2022-02-13T07:17:31.546+0000', 'user': <user email>, 'properties': { 'searchId': <search ID>, 'searchTerms': <search terms>, 'source': 'UI', 'numberOfResults': '2' }}{ 'type': 'search', 'eventType': 'search', 'eventDate': '2022-02-13T07:17:31.546+0000', 'user': <user email>, 'properties': { 'searchId': <search ID>, 'searchTerms': <search terms>, 'source': 'UI', 'numberOfResults': '11' }}{ 'type': 'search', 'eventType': 'search', 'eventDate': '2022-02-13T07:17:31.546+0000', 'user': <user email>, 'properties': { 'searchId': <search ID>,

291
Joe Duffy
Guru Employee
Kate Hutchinson
Kate HutchinsonFormer Guru employee
posted inĀ API & Integrations
Zapier automation for messaging a Slack Channel when a Collection's Trust Score drops

Hi everyone šŸ‘‹I wanted to pop in and share a Zap that the Product Marketing team at Guru has found really helpful.As the connective tissue between our product/design/engineering (PDE) groups and our GTM functions, the PMM team is responsible for keeping the product knowledge stored in our Guru cards fresh. To help hold ourselves and our PDE colleagues accountable, we've used Zapier to set up an automation that notifies our shared PMM/PDE channel when the trust score on our shared Product Knowledge Collection drops below 85%. The top 3 SMEs with unverified cards are noted in the message (names blocked out to protect the innocent in the screenshot below!).Because we really appreciateĀ positive reinforcement, we've set up a second Zap to let everyone know when the trust score is back up over 85%. It's a nice digital high-five to show everyone in the channel that we're on top of things.If you'd like to try this automation in Zapier, click here to use a Zap template. We'd love to hear from y

1042
Raman Khakh
Guru Employee

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