Hi Everyone! Wondering if someone is currently publishing Guru cards to an external website via API and what does that process look like. I'd love to learn more about how that's been done.
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Hi @mirna.lessinger ! I'm asking around about this. Not sure if anyone's completed this, but I'm pretty sure it's in the works with some folks. I'll loop back when I learn more.
Thank you, @chrisanderson
https://developer.getguru.com/docs/syncing-cards
Perfect, thank you @chrisanderson !
are you able to share who those customers are @chrisanderson ?
specifically the one who wants to publish a specific Guru collection to their custom HC.
Hi @mirna.lessinger ! Unfortunately we cannot disclose the specific customer, however, if you want to look at an example of a custom HC powered by Guru Cards - you can reference our own help center! This is how we publish our HC collection as our external KB - https://help.getguru.com/
Thanks, @mhouston
Hi @mirna.lessinger , I unfortunately do not know of any Guru customers publishing knowledge into Salesforce Lighting. When a customer wanted to use Guru while working in Salesforce lighting, they tend to use the Chrome Extension (for example, you can build out Knowledge Triggers to push relevant content to a user without having them search for it based on objects on the page)
right now we use Salesforce Knowledge as a knowledge base for KCS articles, and those are published to our help center, which is salesforce community portal.
I'm researching the feasability of publishing Guru cards to that Salesforce community portal, so we'd stop using Salesforce Knowledge as a knowledge base and use Guru as a single source of knowledge.
Sorry for misunderstanding @mirna.lessinger - I am unaware of any clients doing this today with Salesforce Knowledge. It looks like there is a Salesforce Knowledge REST API that you could see if it is possible to publish the export of Guru cards, but I am not 100% sure if Salesforce's API allows you to create Knowledge articles or it only allows you to edit existing knowledge articles (trying to read the documentation now). It will take some effort/investigating work from your engineers to identify how to structure the Guru list of cards into Salesforce Knowledge structure.
Thanks @mhouston . I was hoping we could publish outside of the Sf kb article structure (e.g., like an external webpage) rather than making the Guru card "fit" into an existent kb article structure. Hmm. We'll think about it.
Sorry for not being able to give a great example of the salesforce community workflow. Our Publishing API offers a pretty simply output of all card content (with tags, URLs, etc.), it is just a matter of figuring out how to push that Guru data export into the structure of whatever third-party you are using. If you or the engineers have any questions about our Publishing workflow documentation, please let me know!
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