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622 Posts
Annika Tycer
Annika TycerKnewbie
asked in Q&A
ZenDesk and Guru - tips on getting started

Any ZenDesk CS users out there who have been part of a Guru launch and implementation?  I’m looking for “real world” advice on key success factors, pitfalls to avoid, realistic expectations, what works and what doesn’t.  Thanks!

270
Annika Tycer
2 years ago
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Paula SchwartzKnewbie
asked in Q&A
How to Print a Card?

Is there a way to print a card where the formatting of the card will remain?  I have a group that would like to be able to print a card and take the printed version with them to do inventory vs. taking their laptop to look at the card to do inventory or their mobile.  Below is what has been tried?Right click on the card and print - formatting shows the entire web page  Coping the content of the card to a document - if there are pictures they are not showing  What has been able to print is PDF’s linked to cards Any suggestions?

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2 years ago
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Anonymous
posted in Q&A
What are the root causes of burnout? How does info. overload play a role, and what can be done?

What have you all learned about the causes of burnout at your organizations (e.g., through ENPS or other employee experience surveys)? What effects has employee burnout had on teammates and the business? How has information overload - both the volume of information and the proliferation of tools and notifications - contributed to burnout you’ve experienced or observed on your teams? So many questions...would love to hear different perspectives from the community!@Julia Soffa (Principal Internal Communications Manager at Guru) explored this topic recently at Knowledge Fest, and it was fascinating to hear her insights and recommendations for how to combat information overload, and burnout, in the workplace.There wasn’t time for Q&A after the session, so I wanted to pull in some questions from the chat for follow up discussion:Erin Grau asked: “Can you share how you use Loom? I'm so intrigued, but it seems a bit intimidating.” @Tim Subealdea asked: “My team sends weekly announcements

1114
Julia Soffa
2 years ago
Abbey Florence
Abbey FlorenceSmart Cookie
asked in Q&A
Block Quotes on Public Cards

Hi All, We noticed this morning that block quote styling looks different within the Guru interface versus a public card. Is that supposed to happen? Is there a fix in place to standardize the formatting?  Thanks!Abbey

473
Abbey Florence
2 years ago
David MacVicar
David MacVicarBrainiac
asked in Q&A
Tracking downloads or link clicks

If we have a Guru card that has a PDF, and/or other links, is there a way to report on or see how many times a PDF has been downloaded, or links clicked? 

321
A
2 years ago
David Yu
David YuKnewbie
posted in Q&A
Searching and mass updating card content

I was wondering if there was a way to see all the relevant cards for a search result. We recently changed some terminology within the company and it requires us to make a mass update to many of our Guru Cards. Unfortunately, I’m only able to see 50 out of the ~400 cards that may be relevant to my search and I’m unable to use the Card Manager to filter for attributes. Wondering if anyone has any insight into what I can do. Is there a way to export a list of my search results?Thanks in advance!

411
BethAnne Freund
2 years ago
David Rhoads
David RhoadsKnewbie
asked in API & Integrations
SSO with Outlook add-in

Hi,Is it possible to sign in to the Guru Outlook add-in with SSO? In my case, my organization uses SAML SSO with Azure Active Directory. When I install the add-in, I’m presented with the sign in options from the website. However, I am unable to log in with a username and password; Usually I sign in by using a saved link to one of our collections, which automatically redirects me to the SSO if I’m not signed in.Help on this would be appreciated, since we’re hoping to roll out the Outlook add-in to our users at some point, but this is a bit of a blocker.Thanks,David

903
David Rhoads
2 years ago
Evan Daily
Evan DailySmart Cookie
asked in Q&A
Missing Images on Mobile App

I have created a card through the browser interface.  My card has screen shot images in it.  When I am looking at the card in the mobile app, the images are not there and there is the “broken” image icon.  

26513
A
2 years ago
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Michael CastilloSmart Cookie
asked in Q&A
Suggestion on how to gain visibility on tools/content that redirect to Guru Cards

Within our CX organization we have multiple teams that use tools that point our agents to Guru Cards for additional details (e.g. Salesforce flows, Training modules, etc.)Unfortunately, our Knowledge Management team doesn’t have visibility on all tools that reference our Cards so we can easily disrupt a flow/training if we make significant changes (or archive) to a Card.Our manual solution that we adopted about a year ago was to use tags so we at least know that another tool has a dependency on a specific Card. That said, it’s not super thorough and it requires us to email/Slack a team if a large change is made. Guru’s linked Card feature is a perfect example of the visibility we need for other tools/software that our teams use. This will give us a better idea of what Card edits/updates will have downstream to any linked Trainings, Salesforce Flows, etc. I’m curious how other teams keep track of changes to Guru content that impact other tools at their company?Does anyone know what type

583
A
2 years ago
Leah Colatosti
Leah ColatostiKnewbie
asked in Q&A
Best Video tool to embed in a card?

We’re planning on incorporating videos into many of our cards as we develop our content. We have been using Loom so far, but does anyone use something they like better? We’re lukewarm on Loom, it does the trick but we don’t like how the preview appears on the card before it’s played. What are others using to record videos for content in their cards? Do you have something that you especially like with it’s integration in Guru? 

901
A
2 years ago
A
Anonymous
posted in Q&A
How do you build trust in your KM system (to fuel adoption & success)?

How do you build trust across your teams in a KM solution, or any other tool for that matter? And once you earn their trust, how do you keep it? We’ve probably all grappled with this challenge at one time or another. If folks don’t trust the system, chances are pretty slim that they’ll even give it a shot, let alone spend enough time learning the tool and using it enough to build behaviors that become habits.Lucky for us, @Dana Tessier (Director, Knowledge Management at Shopify) has a ton of experience and wisdom around building and sustaining trust in KM systems, and shared her insights with us last week at Knowledge Fest. After sharing her story, reflections, and best practices for building trust among teams in a KM system, Dana fielded questions from the live audience. Here are a few additional questions that came in that we didn’t have time to cover:@Gary Morin asked: “You mentioned knowledge was 96% up to date before Guru, but "over 90%" after. Was there a bit of a drop? If so, th

1302
Dana Tessier
2 years ago
Dillon Head
Dillon HeadScholar
posted in Q&A
Updated the guru-cli npm package

Dropping by to say that we updated the open source guru-cli tool. We created it a year or so ago to help with a few admin tasks. The most important update in this version fixes an error that occurred whenever a group was set as a verifier of a card rather than an individual.Some things you can do with the guru-cli:Verify any article on behalf of a user Find/replace across any or all collections Verify ‘expired’ articles Plus some other stuff!If this sounds useful to you, here’s the npm homepage: https://www.npmjs.com/package/guru-cliGithub: https://github.com/pliancy/guru-cli

590
Dillon Head
2 years ago
Craig Lloyd
Craig LloydKnewbie
asked in Q&A
Why are some cards showing revisions made after verification, but no changes were made to the content?

Hello! So my team is dealing with an interesting conundrum. There was a Guru card that was recently verified, but it showed up as a revision in the revision history. However, comparing revisions doesn’t show any changes to the content at all.We’ve only noticed this once so far, but it’s something we want to get to the bottom of because we have a Zapier automation that gathers all Guru cards that have been edited, and this one card that was simply verified made it on this list, even though no edits were made.Does anyone have any insight on what might be happening here?

363
Laura Desmond-Black
2 years ago
Siobhan
Siobhan
asked in Q&A
What platform is Guru using for their Help Center?

Is Guru using its own platform for the KB now? Or is it Intercom? When I click the links at the bottom of this page, it takes me to this page with intercom.help at the beginning of the URL.

1058
Paul_Wickes
2 years ago
Aileen Klein
Aileen KleinKnewbie
asked in Q&A
Checking views

Is there any way (version) in Guru that lets me check who has opened a card? Or even better, is there a way to let users mark a card a read?

431
Lily Wilson
2 years ago
Devin Luby
Devin LubyKnewbie
asked in Q&A
Difficulty moving cards between boards and sections in new navigation

Is anyone else experiencing difficulty when moving cards into different boards/sections with the new navigational layout?  This used to be so easy before the change and now I have to move it and drop it in a spot a few times before the card ‘sticks’ to the new spot. 

422
Lily Wilson
2 years ago
Aaron Collier
Aaron CollierKnewbie
posted in Q&A
Style guide example

Hi. We just got finished with the first full draft of a style guide for content in Guru and someone suggested sharing it here since other posts here have been helpful for us. It’s based around the three main values at our company, which you can see towards the bottom of our careers page.You should be able to see the style guide here:https://app.getguru.com/card/c9ApakGi/Platformsh-style-guideDo any of you have any helpful examples or advice for style guides?

1132
A
2 years ago
Maddie Turk
Maddie TurkKnewbie
asked in Q&A
O no! I moved all our cards to one collection! Help needed to revert

Hello! I am a Guru admin and instead of moving 34 cards to a collection, I moved them ALL! I need help reverting the action so the cards can go back tot their original collection…. Anyone know how to do this?!

331
A
2 years ago
O
Office ReadyKnewbie
asked in Q&A
How to move Synced collections

Hi there,  I have a collection that is synced to Zendesk, I want to move it to another collection in another folder, when I click the 3 dots to ‘move collection’ I don’t get the option to do so. Is there a reason I can’t move the collection?  Thanks,

210
O
2 years ago
Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A
Is it possible to embed a Confluence page on a card?

Some other teams have pages with useful information that we’d like access to in Guru but we don’t want or need to sync the entire space. Is there a way to embed a Confluence page the way that a Google Doc/Sheet can be so that any updates are shown, rather than doing a static copy/paste?  

331
A
2 years ago
Tibor Vozar
Tibor VozarKnewbie
asked in Q&A
The ‘Favorite Board’ function does not seem to work right

The ‘Favorite Board’ function does not seem to work right. After I favorite boards, they are properly displayed in ‘Heart Favorites’ section. When I click on one, the Collection shows up. When i click on another favorite, the screen defaults back to the Collection i had on the screen (even though the favorite board is in another collection). I assume this is because the subscription we have, but the application behavior is not good.  (We are testing Guru against Notion, and this ‘Favorite’ behavior is creating a negative impression)

161
A
2 years ago
M
Michael CastilloSmart Cookie
asked in Q&A
Allow Card to keep Verification Date when changing Verification Team

We’ve updated internal processes and want to re-assign 1,000+ Cards to a single verification team. Unfortunately, we discovered during testing, that re-assigning Cards individually (or with Card Manager) will reset the “Verified Date” to today’s date. We are trying to avoid having a large number of Cards come up for verification down the road and would like to see if we can keep the existing verification dates when re-assigning Cards to a new verification team. Any solutions/workarounds so we don’t have to individually adjust each Card to a specific Verification Date after transferring them to the new team?

381
Joe Duffy
Guru Employee
2 years ago
Molly Vogt
Guru Employee
Molly VogtGuru Employee
posted in Q&A
How do you use Guru for internal communications?

Let’s talk about INTERNAL COMMUNICATIONS 📣 At Guru, we define internal communications as the practice of keeping employees connected, informed, and engaged by creating a shared understanding of company goals, values, and ongoing projects.  By early May 2020, 73% of American professionals were feeling burned-out, citing: no separation between work and home, unmanageable workloads, and worries over job security. Burnt out employees are likely to become disengaged workers, who cost their employers 34% of their annual salary.With employee engagement, company culture, and actual revenue on the line, leaders understand that mitigating these risks is paramount to distributed work success. A clear internal communication strategy and process that allows employees to consume knowledge at the right time, in the right place, in the right format is the key to a successful distributed workforce.… And that's where Guru can help ✨Guru provides readily accessible⚡️, up-to-date information ✅ for teams

1433
A
2 years ago
David MacVicar
David MacVicarBrainiac
asked in Q&A
Markdown blocks for TOC visible in mobile app?

I am using markdown to create a table of contents on a card. When I view the card on the mobile app (iOS), these blocks appear with nothing in them: This does not seem ideal! Any suggestions?

281
Laura Desmond-Black
2 years ago
Nigel Guo
Nigel GuoKnewbie
asked in Q&A
Why is that everytime I copy a content from a card with Browser Plugin, the image does not show up?

When I copy a card, and paste into another program, say outlook email, only text is showing up without images, can I ask if this is expected?

412
S
2 years ago

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