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564 Posts

Rob Mueller
Rob MuellerSmart Cookie
asked in Q&A

Best Practices around using Guru as a Wiki

We are in the implementation stage with our Guru platform and going to launch in early April.Looking for best practices around the "Wiki" part of our launch and engaging our team to get all their knowledge into Guru.   We are planning to launch with a base foundation of knowledge 10-20% or so with clear guides and templates on how to add content. Then planning to have a call to action for the 50 paid seats to help build out this resource.  Any best practice on how we can leverage the wiki part of Guru to get all the amazing knowledge out of peoples brains and into Guru?  Thank you.RM

2
Rob Mueller
1 year ago
Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A

Send knowledge alerts for cards in a synced collection?

We have a few collections that are synced from Confluence. Is it possible to send KA’s on those? I don’t see the option on the card but wasn’t sure if there was a setting I had to enable somewhere. We’ve had success with getting buy-in for Guru by allowing folks to sync their Confluence space first so being able to use all the features might help with adoption. 

2
Siobhan Hyser
1 year ago
Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A

Historical views by day or week for a specific card?

I’m trying to see how many views a card got per day since it was created. Is there a way to do that?  I don’t need the “last 30” or “since edited” - I’m looking for a per day (or even week) of views a card received.  Is there something I can export that would have it? 

2
Siobhan Hyser
1 year ago
Julian Gonzalez
Julian GonzalezKnewbie
asked in Q&A

Public Sharing - Embedded PDFs only show first page on mobile

We are sharing cards with public links that have multi-page PDFs embedded in the card. However, on mobile, only the first page of the PDF is visible.There is no way to scroll to the the other pages Editing the card to make the iframe big enough to see all the pages does not work - only the first page is visibleAny one figure out a workaround for this?  Or @Guru do you have this as a bug to fix?

1
Winifred Penkethman
1 year ago
Jimmy St-Germain
Jimmy St-GermainKnewbie
asked in Q&A

Is there a way to add footnotes in a card?

I’d like to add markers within the main text of a card that point to footnotes at the bottom of the card.Is this possible?

1
Marie Frei
Community Manager
1 year ago
Rodolphe
RodolpheKnewbie
asked in API & Integrations

Adding a user to a user-group via the API

Hello, I am trying to add a guru user to a user group with the API. I am following this verified documentation but cannot figure out the format of the data to post.I have tried {“emails”: guru_user_email} without success. Are there additional details on this endpoint? Many thanks,Rodolphe

5
Joe Duffy
Guru Employee
1 year ago
Goodgollymissmolly
GoodgollymissmollyKnewbie
asked in Q&A

Is there any way to see which templates are being used?

Is there any way to measure which card templates are being used most to create cards?  

2
Goodgollymissmolly
1 year ago
Callie Rojewski
Callie RojewskiGenius
posted in Q&A

How Noom optimizes Guru content for their end user

In a recent Deep Dive, we had the chance to learn from @Lindsey Hart , Coach Project Manager at Noom. She shared Noom’s journey optimizing and maintaining they way they structure content in Guru for their end users—no small feat considering their Guru instance has 3,500+ users and over 10,000+ Guru Cards!  How Noom uses Guru: Guru supported Noom through rapid growth and the hiring of 1,000+ Health Coaches Noom’s coaches use Slack for internal communication and leverage the Guru bot to save answers to repeat questions. Guru stores all of their onboarding, process, and product information Read more about Noom’s journey with Guru in this case studyQuestions covered with Lindsey: Tell us about your specific challenges at Noom around structuring content (findability and uniformity) How did you learn about the individual users you were working with to inform your strategy?  What did you do to make content easier to find in Guru? How do you package those learnings to guide content creation mo

0
Callie Rojewski
1 year ago
Callie Rojewski
Callie RojewskiGenius
posted in Q&A

How Wealthsimple mapped their Guru knowledge 🗺️

How Wealthsimple mapped their Guru knowledge 🗺️ In a recent Deep Dive, we had the chance to learn from @Jag Gill , Senior Specialist, Training & QA at Wealthsimple. He shared how he navigated mapping knowledge into Guru during implementation. Dive into Jag’s journey, and ask him questions below!  How Wealthsimple uses Guru:  Guru is the first resource new Customer Experience Associates use at Wealthsimple use when looking for a solution to a client’s problem Guru is integrated into Wealthsimple’s LMS (Lessonly) and complements our training process  It helps reduce noise in Slack channels dedicated to onboarding new Customer Experience Associates Questions covered with Jag: What were your challenges structuring content in Guru? What did you tackle first? Once you audited the content, how did you approach getting the content into Guru? What were the wins after this process for Wealthsimple? What advice would you give someone who is at the implementation stage, looking to st

0
Callie Rojewski
1 year ago
David Cockrum
David CockrumKnewbie
posted in Q&A

Redline

Is it on the roadmap to provide a way to manage redline workflow from within Guru?

1
Callie Rojewski
1 year ago
Alice Jin
Alice JinSmart Cookie
asked in Q&A

How do you invite new hires to Guru?

I tried going the Zapier route to automatically invite new users to Guru but am not able to filter for those that only join my team in the org. Does everyone else just manually invite, or do you use other methods? Thanks,Alice

3
Alice Jin
1 year ago
Hillary Curran
Guru Employee
Hillary CurranGuru Employee
posted in Q&A

Leveraging Guru Metrics in Employee Performance Reviews

Curious if any folks have leveraged or are thinking about leveraging Guru Analytics data in their team or employee performance reviews? 🤔As a people manager at Guru I’ve used the following metrics as discussion points for my teams’ reviews ands its been really cool to see these numbers evolve and change over time. They are also great metrics to track for individual goal setting. # of New Cards created -- are they actively contributing to the KB? (I use the Author filter and date filter in the Card Manager to see this in a specified time frame) Trust Score of Cards they Verify - are they keeping things up to date? (I use Verifier filter in Card manager to get Card Count and then filter for Verification state to get # trusted vs. # unverified) Top Cards Viewed - what is their go-to knowledge? Do they need more training on X topic? (I use the User Drilldown in Analytics and the “Most Viewed” Card list and adjust the date filters)

4
Matt Garren
Guru Employee
1 year ago
T
Tyson ClugyKnewbie
asked in Q&A

Help me understand proper content structuring

I’m having a little trouble understanding how I should structure my content so that it makes sense to the end users.I need to create help docs for applications usage like email, leave management, database tools, etc. The problem is some of these applications are used company-wide while others are specific to an individual department.If I structure my collections by department, where do the common applications belong? It seems it might be confusing for users to have their application docs spread across multiple collections.How are others handling this? Do you just put all your app usage docs in a single collection, spread them across multiple collections or do you create duplicate boards/cards for each department?

1
Callie Rojewski
1 year ago
C
Carol MerrimanKnewbie
asked in Q&A

Image placement

How do I place an image NEXT to text

2
C
1 year ago
Eddy Maaya
Eddy MaayaKnewbie
asked in API & Integrations

Connecting Guru Analytics to Airtable

Im new to guru and I am trying to build out a dashboard on Airtable. Can I get any reports from guru and connect it to Airtable? 

3
Joe Duffy
Guru Employee
1 year ago
Gabriela Boska
Gabriela BoskaKnewbie
asked in Q&A

Ask an Expert vs Slack: How do you motivate your teams to use the first?

Hi everyone,I‘m looking for some ideas on how some organizations managed to promote and make a use of the ask an expert function in Guru? We’re trying to promote it to make sure that the creation of knowledge is trackable and easier for our teams. But we often hear a valid point that when you’re asking in Guru, you can either ask a specific person or the entire collection which may be tens of people. It’s intimidating to ask one person if you’re not sure who to ask and there’s lack of accountability if you ask 20 people.Does anyone have any use story of how to motivate people to use the Ask an Expert function? For example more granular user groups? But with that comes the question of sustainability and maintenance. Thanks for nay idea. Will be SUPER appreciated!

0
Gabriela Boska
1 year ago
M
Maren JansenKnewbie
asked in Q&A

Accidently Removed Our Admins

Hey Community - I need your help...We have the problem that no one in our whole company has administrator rights because my chef accidentally removed them.Can you please help me to create an admin?Thank you and best regards from Hamburg,Maren

1
Marie Frei
Community Manager
1 year ago
Jennyvine Jumagdao
Jennyvine JumagdaoKnewbie
asked in Q&A

Changing the verifier into myself automatically verifies an unverified card

Hi guys!! Whenever I change a card’s verifier into myself, the card gets verified automaticaly (even if it was unverified originally). We ran into problems because we changed the verifier for 30++ cards in Card Manager, and I reassigned some unverified cards to me so I can be the one to review. but then they got automatically verified. Since it was 30++ cards it’s hard to track which cards should be tagged as unverified. Is there a way to maintain the verification state when I assign a card to myself? 

1
Marie Frei
Community Manager
1 year ago
Tracy Oakes
Tracy OakesKnewbie
asked in Q&A

Changing Verifier

Hi All-  new to Guru.  I created a card and didn’t realize that I had to change the verifier from myself to someone else.  I created the card and published it.   How can I go back in and Change the verifier without have to re-create the card?  It doesn’t seem to give the the option to do that, but I am sure I am just missing a step somewhere. ThanksTracy

2
Tracy Oakes
1 year ago
ShayeRyan
ShayeRyan
asked in Q&A

How to make an embed public?

I have a card that is set to public, and I can access the link directly without logging in. However, when I embed the same card into a webpage it asks me to login.How do I allow my clients to see this embedded card without creating an account? 

1
Winifred Penkethman
1 year ago
S
Stace HamiltonKnewbie
asked in API & Integrations

persistent extension tab

Hi all I really like how the extension integrates into the browser especially the little tab that sits minimized on the side of the screen.  Has anyone found a way to almost pin that tab on the side of the screen? I know the extension button is on the toolbar but really like that tab for visibility.  Ty. 

1
Kayla Volk
Guru Employee
1 year ago
Molly Vogt
Guru Employee
Molly VogtGuru Employee
posted in Q&A

Guru for Conferences & Events

Hi Everyone  Molly from Guru’s Sales Engineering team here! Can you believe SPRING    is almost here?! With spring comes warm weather, mid-day walks, and …. CONFERENCES! Companies who host their own conferences have to keep their employees informed with information like:Location and time details of the event - Where do I need to be and when? Schedule of events - Who are our speakers and what will they be talking about? Talking points - What are some conversations I can spark up with attendees? FAQs - Are there questions you’re guaranteed to be asked?We’ve brainstormed a few ideas on how putting this information in Guru can ensure your team is knowledgable when the very first Welcome Event begins:Knowledge Alert - Send a knowledge alert the day before the event to ensure your team has all the details regarding where they need to be and when and TRACK that they’ve read it! Slack / MS Teams Integration - Quickly answer questions before and during the event by replying to messages with Gur

3
Nina Frank
1 year ago
S
Stephen GebhardtKnewbie
asked in Q&A

Multiple companies using Guru together, each with own payment method

I am in a professional organization consisting of multiple separate owners.  We would like to interact with each other in Guru, but each have our own team members that are billed separately to each owner. Is this possible?   

1
Caroline Krueger
Guru Employee
1 year ago
Monica Alves
Monica AlvesKnewbie
asked in API & Integrations

Card effectiveness

I’d like to know if it posible to have feedback of the cards we’ve created. Thumbs up and down, exactly i want. I don’t know how many people saw that or if it is popular but to se if my content was complete, good, confusing etc. So Thumbs up and down that we see en many Q&A would be perfect. Tks

2
Monica Alves
1 year ago
Lucero Panduro
Lucero PanduroKnewbie
asked in Q&A

Add a survey

Hi team, can anybody tell me if there is an option  to add a survey ( such as the one you see here  ) in the Guru cards? 

1
A
1 year ago

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