Skip to main content

Get help

Ask and answer questions about Guru

673 Posts
J
Jessica McMahonSmart Cookie
asked in Q&A
How do you manage Board Group permissions?

Hi Guru Community,We are in the process of planning our Guru structure so that Authors can begin populating it with data (YAY!). But the Project Team is grappling with how IT Admin will best keep track of the Board Group Permissions which are clunky to review at the board level only. There are a bunch of posts requesting changes to this (and I have upvoted them all! 😄) but in the meantime, I am looking for suggestions for how to stay across this in the meantime. There was a suggestion of a spreadsheet in one webinar I attended but I didn’t ask for a template at the time.I am hoping that one of you might be able to steer me in the right direction or give me some tips to do/not do that you have come across on your Guru journeys.Thanks in advance! 

210
J
Lexi A.
Lexi A.Knewbie
asked in Q&A
Guru structure ideas anyone?

Hey everyone! Our CX Team is completely re-organizing the content structure of our Guru boards but our company is quite complex… Does anyone want to connect and chat about what worked and what didn’t work for your company if you’ve gone through a similar struggle? Or if you’re super proud of how your company has organized and is using Guru, I’d love to chat about what’s working well for you! 

5475
Lynn Miller
P
Paula SchwartzKnewbie
asked in Q&A
Should I be getting Duplicate Notifications for Ask an Expert Questions?

When I have my Slack notifications turned on, and one of my groups is asked a question through Ask an Expert I appear to be getting duplicate notifications.  Below are some examples.  Is this working as intended, or is there a setting turned on somewhere that I need to turn off? 

313
P
Steve Robertson
Steve RobertsonKnewbie
asked in Q&A
Request for Job Description Template

Does anyone have a good template for a Job description?

171
Marie Frei
Abbey Florence
Abbey FlorenceSmart Cookie
asked in Q&A
Guru Invitations

We're about to rollout the product to our team and plan to use the native Guru invitation format. We see that you cannot hyperlink text in Guru invitations but had been inserting the full URL as a work around (something like “Contact Abbey Florence at chieffaa@newschool.edu with any questions”). However, the system has started inserting a space before the extension in every URL string. So in this example, it breaks “chieffaa@newschool.” apart from the “edu” for some reason. Is that supposed to happen? Is there a workaround? Thanks!Abbey 

381
Marie Frei
M
Matt RomansFormer Guru employee
posted in API & Integrations
How do you manage groups and permissions without an identity provider (IDP)?

Managing users is tough. Between the constant influx of new hires, provisioning groups in bulk, and offboarding, it's no mystery why teams eventually turn to an identity provider (IDP). But what about the Guru teams who have hundreds of users but aren't ready to commit to an IDP?  If you're struggling with this, the Services Studio Team here at Guru has an elegant and simple solution for you! Allow me to introduce our User Management Spreadsheet (sorry, we aren't copywriters).Using your admin API token, this sheet will allow you to bulk manage your users and groups, as well as bulk add and remove users from your Guru account. For more information, please take a look at this public Card with usage instructions and check out the quick walkthrough video below. Happy user managing! (still not copywriters).

762
Marie Frei
Gan Zhi Hong
Gan Zhi HongKnewbie
asked in Q&A
Option to publish the knowledge base externally?

Meaning the entire base is only accessible by invited teammate?I am looking for solution to build Customer support online manual.

1331
Marie Frei
Craig Lloyd
Craig LloydKnewbie
asked in API & Integrations
How to list only board groups using API

Hello! So I know that https://api.getguru.com/api/v1/boards will list out all of the boards I have in Guru, but is there a way to list out only the board groups and their URLs?Thank you!

1542
Lynn Miller
Ayat Abu Sini
Ayat Abu SiniKnewbie
asked in Q&A
How do I get notified on my announcement?

Hey guru Community?I would like to know the general rule of announcement notification. Is it available via Slack, email, and chrome extension? I didn't receive an email for the announcement, but some of my teammates did - Slack is the only way I get notified or I can see it in Chrome. ThanksA

341
Marie Frei
Steph Schulz
Steph SchulzKnewbie
posted in Q&A
Internal (k)newsletters - how does your team share knowledge news and updates?

Hey everyone! I’m curious to know how your companies use internal newsletters, specifically for sharing knowledge news and updates.On my end, we have started a Knewsletter using Guru Announcements for our Support team to keep them apprised of product and operation news/changes, new Guru cards, action items, and celebrations (anniversaries, events, etc). We also include a “⚡️Fast Fact” which is a quick, 2-4 sentence info bite about topical product info or workflows.Initially this Knewsletter was bi-weekly, but we saw engagement drop so we’re looking to switch things up, as stuff changes fast around here and it’s important for the team to keep up-to-date. As we’re re-thinking the Knewsletter, these are top of mind:Moving to a monthly cadence Scheduling time for the team to read it  Improving the look/formatting Any thoughts on how to best deliver news/updates? How are you maintaining engagement? I’d love to see examples of what you find works well to keep the team in the know.  Thanks! �

662
Steph Schulz
John Trickett
John TrickettKnewbie
asked in Q&A
Multiple Companies

We operate 12 businesses, as such we have teams that operate in each business from a sales and operations perspective, yet also have teams that operate across multiple businesses such as finance, HR, IT, Health and Safety, Management etc.What would the best practice be in this case for structuring our collections and groups?

321
Marie Frei
O
Oleksii PetrokhalkoKnewbie
asked in API & Integrations
How to create card inside specific section in the board via API?

Hello guys, Could someone help with this?

1423
S
Linda Moore
Linda MooreSmart Cookie
asked in Q&A
Does anyone experience the Announcement email notification going to spam?

Is there a best practice to prevent the Guru Announcement notifications from going into spam?

453
Erica G
Leah Colatosti
Leah ColatostiKnewbie
asked in API & Integrations
Microsoft Sway Integration?

We use Microsoft Sway for our newsletters, which look great. Is there a way to embed something like that into a card? We’d like to use Guru to distribute and archive our monthly internal newsletters, but I’d like a little more integration than just pasting a series of links onto a card. Any suggestions?

681
Marie Frei
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A
Backlinking for embedded content?

Hi! Is there a way to check within Guru where cards are embedded? Our use case is for Guru cards embedded into Workramp. When a Guru card changes, we want to be sure to double-check the content in the places where that card is embedded to make sure those workflows still make sense. I don’t believe this is a feature, but I thought I’d check. Thanks! 

341
Marie Frei
Linda Moore
Linda MooreSmart Cookie
asked in Q&A
What's the different between "archiving" and "dismissing" a question?

After addressing questions from the “Ask an Expert” feature, I see two options to either Archive question or Dismiss.  Is there a difference between the two actions?   What is best practice if you want to make sure you have access to questions/answers for historical reference but would also like to clear out your inbox?Example 1: Clicking the red X in the “Questions - Inbox” prompts you to “dismiss” :   Example 2: Clicking the “Archive question” at the bottom of the open questions page: 

792
Linda Moore
Craig Lloyd
Craig LloydKnewbie
asked in API & Integrations
Why does the API only show the last reply for each comment thread?

I made a GET call to https://api.getguru.com/api/v1/cards/{cardId}/comments, but when I look through the returned data, it only goes one reply deep AND it only shows the most recent reply in a comment thread, even though there might be 3 replies total.Am I doing something wrong? Is there a different API call I need to make to get all replies?

746
Joe Duffy
Guru Employee
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Comment reactions??

When I hover over a comment reaction, I can’t see who reacted. Am I missing something? And while I’m thinking of it, is there a way to get notifications about reactions to comments?

333
Marie Frei
Devon O'Dwyer
Guru Employee
Devon O'DwyerGuru Senior Product Specialist
asked in Q&A
How does your team use Knowledge Triggers?

Hi everyone!I'm curious to hear how does your Guru team use Knowledge Triggers? What questions do you have about our Knowledge Trigger feature?Knowledge Triggers can be used to surface information using the Guru extension over specific webpages. On the Support team, we use Knowledge Triggers in a few different ways:Logging Bugs: We have a Guru Card that outlines how to assign a bug based on our internal engineering system When we are over app.shortcut.com, we surface that Card automatically in the extension for easy access, no search required!  Customer Conversations: When using Intercom, our chat platform, we use Knowledge Triggers to surface information about the tags that we use to keep track of customer conversations  I'd love to hear how your team uses Knowledge Triggers or answer any questions you might have about the feature!You can also watch this Deep Dive session on Knowledge Triggers for some more examples. 😄

1435
Kendall Sipp-Paris
Gabriela Boska
Gabriela BoskaKnewbie
posted in Q&A
How does your team use Ask an Expert?

We’re trying to think of ways to implement the Ask an Expert feature. We tried in the past but it failed because we hadn’t thought the process through. We’re very heavy on using Slack but obviously, Slack doesn’t lead to creating Guru cards and thus, valuable information gets lost in the slack noise.I’d love to speak with someone who has implemented the feature and the company has adopted it to avoid reinventing the wheel and making the mistakes we can avoid.Anyone would be open to talk and walk me through their steps?

564
Jon Saft
Richard Friedland
Richard FriedlandKnewbie
asked in Q&A
Trying to figure out the best way address all comments in the org on a regular basis, any ideas?

When looking though I didn’t find a way to parse all the comments made on all cards in all collections for a given time frame. As a Guru admin, I would like to be able to ensure that all comments that were made in a given time frame were seen and addressed (both resolved and open). I may have missed it when going through the options and documentation. Please do let me know if I missed it or have any ideas for a workaround (maybe an email filter or using the API). Thanks in advance! 😃🙏

507
Jacqueline Hill
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Forcing Slack Notifications

Is there any way to know how many of our users have Slack notifications enabled or somehow only allow Slack notifications for our users? Our organization doesn’t use email unless interacting with clients and external stakeholders and if our users don’t make this change, it is a given they will overlook some important announcements. We are using SCIM in Okta, if that makes any difference???

721
Marie Frei
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Code blocks in lists

In some of our documentation, we have code blocks that appear in lists/numbered bullets, but I don’t think that is an option in Guru. Is there something I’m overlooking? A workaround? Or something that is on the roadmap?

1291
Marie Frei
Leah Colatosti
Leah ColatostiKnewbie
asked in Q&A
Pasting Text with Formatting from OneNote?

I’m trying to copy and paste information from OneNote into various cards in Guru. When I do a regular copy/paste, it inserts an image of the text box, not the text itself. I can do a Ctrl+Shift+V to paste without formatting, which at least inserts as plain text. However it removes any bold/text color, which is cumbersome to go back and re-add. Does anyone have any helpful tips for copy/pasting text into a Guru card?

12081
Marie Frei
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A
Embedding a Look in Guru

I’m attempting to embed a Looker Dashboard and/or Look into a Guru card. I’ve followed the steps in this Looker page, but I only get a blank screen after the user signs into Looker via the embed prompt. Has anyone had any luck embedding a Look into Guru? 

351
Marie Frei

Badge winners

See all badges
Terms & ConditionsCookie settings