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Im new to guru and I am trying to build out a dashboard on Airtable. Can I get any reports from guru and connect it to Airtable? 

Hi everyone,I‘m looking for some ideas on how some organizations managed to promote and make a use of the ask an expert function in Guru? We’re trying to promote it to make sure that the creation of knowledge is trackable and easier for our teams. But we often hear a valid point that when you’re asking in Guru, you can either ask a specific person or the entire collection which may be tens of people. It’s intimidating to ask one person if you’re not sure who to ask and there’s lack of accountability if you ask 20 people.Does anyone have any use story of how to motivate people to use the Ask an Expert function? For example more granular user groups? But with that comes the question of sustainability and maintenance. Thanks for nay idea. Will be SUPER appreciated!

Hey Community - I need your help...We have the problem that no one in our whole company has administrator rights because my chef accidentally removed them.Can you please help me to create an admin?Thank you and best regards from Hamburg,Maren

Hi guys!! Whenever I change a card’s verifier into myself, the card gets verified automaticaly (even if it was unverified originally). We ran into problems because we changed the verifier for 30++ cards in Card Manager, and I reassigned some unverified cards to me so I can be the one to review. but then they got automatically verified. Since it was 30++ cards it’s hard to track which cards should be tagged as unverified. Is there a way to maintain the verification state when I assign a card to myself? 

Hi All-  new to Guru.  I created a card and didn’t realize that I had to change the verifier from myself to someone else.  I created the card and published it.   How can I go back in and Change the verifier without have to re-create the card?  It doesn’t seem to give the the option to do that, but I am sure I am just missing a step somewhere. ThanksTracy

I have a card that is set to public, and I can access the link directly without logging in. However, when I embed the same card into a webpage it asks me to login.How do I allow my clients to see this embedded card without creating an account? 

Hi Everyone  Molly from Guru’s Sales Engineering team here! Can you believe SPRING    is almost here?! With spring comes warm weather, mid-day walks, and …. CONFERENCES! Companies who host their own conferences have to keep their employees informed with information like:Location and time details of the event - Where do I need to be and when? Schedule of events - Who are our speakers and what will they be talking about? Talking points - What are some conversations I can spark up with attendees? FAQs - Are there questions you’re guaranteed to be asked?We’ve brainstormed a few ideas on how putting this information in Guru can ensure your team is knowledgable when the very first Welcome Event begins:Knowledge Alert - Send a knowledge alert the day before the event to ensure your team has all the details regarding where they need to be and when and TRACK that they’ve read it! Slack / MS Teams Integration - Quickly answer questions before and during the event by replying to messages with Gur

I am in a professional organization consisting of multiple separate owners.  We would like to interact with each other in Guru, but each have our own team members that are billed separately to each owner. Is this possible?   

I’d like to know if it posible to have feedback of the cards we’ve created. Thumbs up and down, exactly i want. I don’t know how many people saw that or if it is popular but to se if my content was complete, good, confusing etc. So Thumbs up and down that we see en many Q&A would be perfect. Tks

Hi team, can anybody tell me if there is an option  to add a survey ( such as the one you see here  ) in the Guru cards? 

Do I need special access to get analytics data? I can pull /stats but when I try to get /analytics, I receive a 403 response.

Hey everyone! Carlos from Guru Technical Support here I wanted to talk a little about getting started in Guru. Specifically how to avoid the paralysis that might arise from information living in too many systems.   Don’t freeze. Make the process a breeze with this three-step process: audit your information, identify the best organizational structure, and start leveraging content when you need it most. Map out where your knowledge currently lives. Jot down what type of knowledge you currently have, where it currently lives, and who needs it most on your team. Make a copy of our content mapping exercise template to make this easy and simple. Structure your content in Guru. Read our Different ways to migrate or create content in Guru and  How to scale Groups and Collections articles to learn the best way to setup your new workspace. Make sure your knowledge appears where you need it most. Install the Guru Extension and practice searching for content by asking questions or submitting k

Hi Guru Community -- Is it possible to automate Knowledge Alerts when new cards are created? Was not able to find a resource for this. 

Hello, we have just launched Getguru internally and started looking into cards, boards, collections etc. We have a website that’s continously updated, with all our team members, and I would like to link and embed to that page in a card, as to avoid doing double work. Is that possible?Best regardsCharlotte

Good morning.  My name is Rob Mueller and I’m spearheading the launch of Guru for the Clean Energy Sales Team (50 seats to start) with my company, Generac. We are starting the 30 day implementation package with Guru this week.  Looking for advice or best practices to get going or community threads here that are valuable for newbies.  We have been using the free version of Guru for the past 30 days.A little but about Generac Clean Energy: This division at Generac (Wisconsin) was created in 2019 with the purchase of 2 company’s, Pika Energy (whom I work for in Portland, Maine) and Neurio (Vancouver, BC).  We have since grown with the acquisition of a few more companies with lots of employees and information in many, many silos.  Seeing a huge opportunity we were able to get approved to get Guru with 50 seats to start.  This will be a pilot with the hopes that it will be adopted by a wider audience going forward.  Thanks in advance for your time with this.  Really looking forward to getti

Hey Guru network! We are switching out from Skilljar to a new LMS this year. A big factor for us is how well the LMS integrates with Guru. I’m curious if anyone has a LMS that you really like, and that works well with Guru! We are currently evaluating systems like WorkRamp, Intellum, and WorkDay. Does anyone use these with Guru and have any feedback? Any additional tools that you’d recommend? Thanks! 

Hello, I’m extracting data from the List Analytics endpoint. However, I’m noticing something odd whenever the eventType is ‘search’For every search event, I’m getting several rows with the same searchId and different numberOfResults values{ 'type': 'search', 'eventType': 'search', 'eventDate': '2022-02-13T07:17:31.546+0000', 'user': <user email>, 'properties': { 'searchId': <search ID>, 'searchTerms': <search terms>, 'source': 'UI', 'numberOfResults': '2' }}{ 'type': 'search', 'eventType': 'search', 'eventDate': '2022-02-13T07:17:31.546+0000', 'user': <user email>, 'properties': { 'searchId': <search ID>, 'searchTerms': <search terms>, 'source': 'UI', 'numberOfResults': '11' }}{ 'type': 'search', 'eventType': 'search', 'eventDate': '2022-02-13T07:17:31.546+0000', 'user': <user email>, 'properties': { 'searchId': <search ID>,

Hi everyone 👋I wanted to pop in and share a Zap that the Product Marketing team at Guru has found really helpful.As the connective tissue between our product/design/engineering (PDE) groups and our GTM functions, the PMM team is responsible for keeping the product knowledge stored in our Guru cards fresh. To help hold ourselves and our PDE colleagues accountable, we've used Zapier to set up an automation that notifies our shared PMM/PDE channel when the trust score on our shared Product Knowledge Collection drops below 85%. The top 3 SMEs with unverified cards are noted in the message (names blocked out to protect the innocent in the screenshot below!).Because we really appreciate positive reinforcement, we've set up a second Zap to let everyone know when the trust score is back up over 85%. It's a nice digital high-five to show everyone in the channel that we're on top of things.If you'd like to try this automation in Zapier, click here to use a Zap template. We'd love to hear from y

Is the timestamp that I’m getting in the API endpoints in UTC?For example, in the CARDS endpoint, the field ‘dateCreated’ is giving me the timestamp in UTC or local? Can you confirm that the same applies for the rest of endpoints as well?

The president of our company reached out to me, asking for department stats. Now, we all know Guru is much more than that in their reporting, so would be great if people have insight into what types of analytics they presented to executive teams that have requested information.Did you compile into a dashboard? Did you compile in a presentation? I just wanted to crowdsource ideas for this!

Question: I know that it's possible to create card template's, but is it possible to create board template's? i.e if I want to create several boards (in hundreds) with the same sections and same description of the board, it would be massive time saving to create those boards from a template. The exact use case is a board per customer, where information specific to each would live, i.e troubleshooting/procedures etc only relevant to that customer.

Hi all, Wondering if anyone has experience (whether via Zapier or Guru’s Sync API) getting Notion and Guru to communicate and update each other. Would love to hear about it, if so! 

If you or your team have ever struggled to keep up with verifying Cards, it might be time to revamp your verification process. This simple verification checklist helps you evaluate any Card with a knowledge manager’s lens. 🧐When verifying a Guru card, always check these 5 things:Is the verifier correct?Should I be the sole verifier of this card, or would it be better to share the responsibility with a Group I'm in? Is someone else on my team now the expert on this topic? If it’s at all unclear, @ mention the user in a comment on the Card to discuss.Is the verification interval correct?Did anything change from the last time I verified this Card? If not, make the verification interval longer. Have a lot of things changed since the last time I verified this Card? If so, make the verification interval shorter.Are teammates viewing this Card?Click into the Details tab of the card to check the views. If very few team members are viewing this Card, consider sending a Knowledge Alert or archi

We are using the Guru Knewsletter template and really love it. Our previous solution was more of a deck someone presented on video and was dynamic and had a lot of fun design elements. I’m feeling a little stuck thinking how to bring our card to life and still be fun. I was thinking of maybe creating some graphics on Canva for headers for the different sections or adding gifs, but just feeling a little lost. If anyone else has been successful in hacking any fun design elements, I’d love to see your work. Thanks so much