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loraineScholar

asked in Q&A

Can you turn off related Card suggestions at the bottom of a Card?

Morning all, I hope someone may know the answer to this, as I haven't been able to find it (though that very definitely could be user error!). Is there a way to turn off the "Users who viewed this Card also viewed:" suggestions at the bottom of specific cards (or even more specifically the bottom of cards all in one collection) please? For context, I have a collection that only has public cards in it for recruitment candidates and pre-boarding. However because we've also been setting up cards in internal collections, the suggestions at the bottom of the public only cards are suggesting internal facing cards that those people won't be able to access (and shouldn't see unless they're employed). Any help will be gratefully received - thank you in advance! :thankyou:

2 years ago

Joshua OrdehiSmart Cookie

posted in API & Integrations

Issue querying Card IDs

Hello again! I've been happily querying card IDs for a few days, but now ran into this issue: > Exception: Request failed for https://api.getguru.com returned code 400. Truncated server response: { "description" : "Invalid paging token" } (use muteHttpExceptions option to examine full response) (line 36). When I follow the pagination token URL on the browser it works, logging it also gives me a working token. The call I'm making is using only the Card ID, it breaks when it has to fetch the next page, I'm using the same code from the Google Sheet you shared but only modified it so cardId is added instead of dates.

2 years ago

Sarah WSmart Cookie

asked in Q&A

Can you exclude Cards with a specific tag in search?

Is there a way to exclude cards with a specific tag in your search? For example if we mark cards with #experiment because they're part of a test, can we then search and exclude that tag?

2 years ago

Joshua OrdehiSmart Cookie

asked in API & Integrations

Getting a 500 error when querying the KCS endpoint

Hello! I'm trying to query Guru's KCS endpoint to get all Zendesk tickets linked to a specific card. When I use the `cardId` query, I don't get anything back, and usually a 500 error. However, if I remove`cardId` it works, only I get ALL cards which is not what I want. I've tried `cardId` using the slug (works when doing a call to search by ID but not KCS), and also using the card id property we get in the objects when calling KCS (this also gives me ALL cards). Here's an example test in curl curl -u UNAME:TOKEN https://api.getguru.com/api/v1/kcs?cardId=CARDID This works though curl -u UNAME:TOKEN https://api.getguru.com/api/v1/cards/CARDID/extended Am I doing something wrong? We're trialing Guru for issues and feedback, but we need a way to get all ZD tickets linked to a card for it to be of any use. The Spreadsheet Guru provides is cool, but while trying to introduce the `cardId` query, it's just giving me 500 errors even if the call is properly formatted. Has anyone built something

2 years ago

Deborah SanderfurSmart Cookie

posted in Q&A

Has any team experienced a team re-organization, and what role did Guru play in it?

Hey everyone! Sometimes implementing a new process or strategy requires major pivots, and that can affect the way teams are structured. Has anyone experienced a re-org of their team/s or a fundamental process shift? How did Guru come in to play to keep everyone on the same page?

2 years ago

Callie RojewskiGenius

posted in Q&A

kellyScholar

posted in Q&A

As your team has scaled, have you had to change your company's Guru organization?

Good Morning all - have a question for anyone with an answer. As you have scaled - have you found that the way you originally organized your collections isnt the way you need them to be organized as you were scaling. i.e. you used to have they organized by department and now you have them organized by a less silo-ed structure thats more beneficial to your overall business. Would love to hear any thoughts, comments, or suggestions. Thank you all so much!

2 years ago

Zev ZoldanScholar

posted in Q&A

How have you gotten your team to look at Guru before asking team members for answers?

Hey y'all! What's an approach that's worked well to get folks to look into Guru first before slacking team members for answers? At Postscript. we're still learning but when someone asks a question that someone else knows lives in Guru, we use . But..... how can we prevent this?

2 years ago

Renee OsgoodSmart Cookie

asked in Q&A

How have you reinforced for your team to use email templates in Guru?

Hi all! We have a big push to get our CSMs using more email templates to make them more efficient; we've organized things in Guru to make it easy to see what's available and are thinking about training / rollout now. In the past, we've found it difficult to get people to use them- mostly because they forget they are there. Has anyone ever had similar challenges? If so, what did you do in terms of training / enforcement to help encourage usage? Thank you!

2 years ago

Allie Sullivan

posted in Q&A

Do you have any suggestions on how to easily "draw" on a screenshot?

Any suggestions on how to easily "draw" on a screenshot that you are adding to a Guru card? Like if I wanted to add an arrow or a box around a certain part of the image? What do other folks use to accomplish this?

2 years ago

Charles MagnusonKnewbie

asked in Q&A

What does "SME" and "DRI" mean?

I'm seeing people use the acronyms 'SME' and 'DRI' when discussing roles and my brain is struggling to guess what these might refer to. Can anyone fill me in?

2 years ago

Nick SnellingSmart Cookie

asked in Q&A

Can you link to a specific heading in a Card?

Is it possible to link to a specific heading in a card? like anchors...?

2 years ago

Susan Burrows-RangelKnewbie

posted in Q&A

Does anyone have any examples of templates that they have used for mapping out rules of engagement between GTM teams?

Hi folks, Does anyone have any amazing examples of templates that they have used for mapping out rules of engagement between GTM teams?

2 years ago

Hassan MuhammadScholar

asked in API & Integrations

Is there a way to automatically notify the card creator when a comment is posted..

Is there a way to automatically notify the card creator when a comment is posted without having to individually tag them? This would be similar to the functionality in Google Docs.

2 years ago

Martin TheobaldSmart Cookie

Check out the Wizard of Ops Community!

Hey Guru Ops folks, a few weeks back I joined the Wizards of Ops community. Recently, Guru has been getting a good bit of love over there across channels. It's possible I had a little something to do with that (:wink:) but clearly others are fans, too. Anyway, I wanted share the :heart: and encourage folks to check the workspace out - it's been active and helpful so far, as I've been expanding breadth and depth on my ops journey. https://wizops.org/#form :thankyou:

2 years ago

Rosie EachusKnewbie

posted in Q&A

What are your best practices for when missing knowledge is identified?

Hey everyone! I'm interested to hear of best practices for when missing knowledge is identified, particularly in the use case where the Support agent *knows* how to answer the query, but the process isn't documented yet. It's also worth adding that I'm looking for a particular flow for agents who don't have Author permissions, so can't *create* a new Card. I know this is something that can be solved via Slack, but I'm also interested to hear of ways this could be solved using the Extension, if at all? For context, we're using Zendesk. *For example:* • Agent replies to customer • Agent then wants to flag to Knowledge Council that we need a Card for this process Would the best solution be to use Slack here? Would you use Ask an Expert?

2 years ago

Anonymous

posted in Q&A

Do you have any tips for keeping a Knowledge Council engaged?

Happy Friday everyone! Show of hands :hand:...who has a Knowledge Council where you work (aka a group of folks responsible for helping to maintain knowledge and uphold established best practices in Guru)? What are some tips for keeping council members engaged and/or leveraging the group to help improve your Guru trust score?

2 years ago

Siobhan

posted in Q&A

How are other teams managing data erasure requests under GDPR?

This isn't exactly related to Guru, but I'm wondering how others are managing data erasure requests under GDPR. Do you have an automated system you direct users to? An internal process of asking each dept to see if there's info and delete? We get a lot of these and I'm wondering if there's a better way to handle them.

2 years ago

Mirna LessingerSmart Cookie

posted in Q&A

Can you see tables in Guru Cards when you open them in Slack?

Hi Everyone - I have some Guru cards with tables that when I see on Slack, the format is of the table is off. It doesn't look like a table actually. Are tables expected to be displayed properly when you look at the card on Slack?

2 years ago

Callie RojewskiGenius

posted in Q&A

Does anyone have Guru Card inspiration around onboarding?

Hey everyone! :wave: I'm looking for Guru inspiration around *onboarding.* Does anyone have good examples of cards you use for: • New employee orientation • 30 60 90 plan • Performance reviews • Interview feedback during recruiting

2 years ago

Siobhan

posted in API & Integrations

Has anyone piped any API data directly to Tableau?

Hi folks! Has anyone piped any API data directly to Tableau? I'm a bit out of my depth here and hoping to get some more info to share with some team members who have a bit more knowledge around this than I do.

2 years ago

Eduardo Vieira

posted in Q&A

Do you have best practices around using Guru and Slack?

Hey everyone! I think I've heard someone say here that they set-up slack bots to answer common questions with guru cards. Anyone here has done this before, or has other best practices using Guru+Slack to share? Thanks!

2 years ago

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