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661 Posts
Deborah Sanderfur
Deborah SanderfurSmart Cookie
posted in Q&A
What is your favorite sales enablement resource?

Hi all! I hope everyone is having a productive end to 2020 and ready to come back next week refreshed! :sparkles: As we get ready to start the new year, does anyone want to share a favorite sales enablement (or sales methodology) book, podcast, or resource for professional development? :fireworks: :calendar: :books:

191
Katie Vermilyea
Diana Simmons
Diana SimmonsKnewbie
asked in Q&A
Images not coming through when card content copied?

Hi everyone and happy holidays!! Quick question for you -- just found out (like 5 minutes ago) that images I saved in Guru cards to send to clients in Intercom are not transmitting through to the client. :grimacing: Wondering if I should be uploading images in a different manner or is there something else I should know to ensure our saved message images will go through via Intercom? Thanks a bunch!! And no rush - this can be dealt with post holiday for sure :+1:

394
Diana Simmons
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How does your team use Guru to share information on office closures?

:snowflake: Happy Holidays y'all! Quick question - how does your team use Guru to share information on office closures? Do you list all "office closed" dates in a card? Do you use a shared calendar? We're looking into how we can better communicate the days we're out, and who needs to be on standby, etc. Any thoughts?

75
Zev Zoldan
Emily Singer
Emily SingerKnewbie
posted in Q&A
Is there no total number of cards that need verification in My Tasks?

Am I missing it, or is there no total number of cards that need Verification in My Tasks? The only place I can see this right now is in the morning Slack notification, but sometimes I just want to know the total after I've chipped away for a while. I realize I can do this in Card Manager, but I'm really just looking for a total number somewhere on the My Tasks page.

910
Donovan Watts
Emily Singer
Emily SingerKnewbie
posted in Q&A
Does your team have tips for adoption problems?

We're seeing a pretty big adoption problem that I believe stems from the fact that cards open as a modal (isolated card on a black background) when you arrive at them from a link or a search. So many of our cards are surrounded by other cards that provide a huge amount of context, but it's easy to hop from card to card without ever realizing they live within this larger ecosystem (what we call a knowledge base). As a result, navigation of Guru can feel really chaotic to many of our hesitant adopters. Right now, it requires a lot of education around either 1) using the breadcrumb link at the top or 2) linking to the board to allow someone to easily open what we're calling the "directory view." Is there something we're missing? Or other ideas for simpler workarounds that others have used? Thanks in advance!

6214
Emily Singer
Marcos Perez
Marcos Perez
posted in API & Integrations
How can I get all members in a group via the API?

Hello everyone! I know we can get the groups a member is in, but can't find the way to get all the members in a group via API, which is far more efficient. Is there anything I'm not finding in the API documentation?

414
Mary Houston
Kaitlin Warren
Kaitlin WarrenScholar
asked in Q&A
Can I see what cards were viewed when users received their search results?

In the searches producing results section of analytics, is there an easy way to see what cards were viewed when users received their search results? Use case: I'm interested in seeing my top-performing cards. I'm a bit new to analytics, though, so maybe there's an easier way to go about getting that info?

343
Kaitlin Warren
Chrissy Sebald
Chrissy SebaldKnewbie
posted in Q&A
Best tips for getting more people to use Guru

I'd love to know your best tips for getting more people to use Guru. consistently What features or things that you've done have you found have led to better adoption from your teams (templates, search tips, tagging, etc.)?

737
Chrissy Sebald
Sydney Sundell
Sydney SundellFormer Guru employee
posted in Q&A
What's one piece of advice you'd give your past self as you were ramping up with Guru?

Hey everyone, hope you had a great holiday weekend! We have some newer Guru champions and admins in our channel , so let's get into the holiday spirit by sharing some words of wisdom with our peers. *What's one piece of advice you'd give your past self (or past team) as you were ramping up with Guru?*

147
kelly
Deborah Sanderfur
Deborah SanderfurSmart Cookie
posted in Q&A
What are some of the key initiatives you're hoping to close out by year end?

Hey everyone! We hope you had a relaxing week last week and were able to take some time off. :calendar: :fallen_leaf: As we're heading toward the end of the year, I thought it would be good to start a discussion about December/end-of-year goals. *What are some of the key initiatives you're hoping to close out by year end?* :whitecheckmark: :fireworks: I'll start with mine in the :thread:

79
kelly
Jace Eliscu
Jace Eliscu
posted in Q&A
Hey Everyone, I have had a few employees request a "personal collection" only a..

Hey Everyone, I have had a few employees request a "personal collection" only accessible to them. They mentioned that this would be a good place for them to store more confidential information and have a place to draft documents before moving them to a new collection. Has anyone else tried this? How did it work out? I'm not sure whether it would be helpful or add even more places for documents to hide

185
kelly
Marcos Perez
Marcos Perez
posted in Q&A
Is there an API endpoint to get the time a user spends on a Card or in Guru overall?

Hi community! Hope you are well.

4114
Marcos Perez
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
How do you use Guru for Black Friday/Cyber Monday?

:add-to-guru: If you used Guru for this past weekend for BFCM (support, internal scheduling, etc.), what's one tip you'd share to improve for next week?

245
Zev Zoldan
Katie Vermilyea
Katie VermilyeaSmart Cookie
asked in Q&A
Does anyone have advice on managing third-party access contractor access to Guru?

:wave: Hey all, anyone have any advice about managing *third-party contractor access in Guru*? we're bringing on some Support contractors and want to limit their access. Curious to hear what others have done!

214
Katie Vermilyea
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
Any ideas how to use Zapier and Guru?

Any ideas how to use Zapier and Guru? :slightlysmilingface:

298
Zev Zoldan
A
Anonymous
posted in Q&A
Subject Matter Expert (SME) Expectations and Best Practices

Card "WIP: SME Charter of Responsibilities" added to Board: Knowledge Resources by Chris Anderson

432
Zev Zoldan
Jason Collette
Jason Collette
posted in Q&A
Guru and Salesforce Community Experts

Happy Thanksgiving all. Looking to connect with someone who has both Guru & Salesforce Communities as a vital part to operations to a Service/Support structure. Please shoot me a DM

305
Jason Collette
Zev Zoldan
Zev ZoldanScholar
posted in Q&A
Do any of y'all use Cards for recipes, meal plans?

Thanksgiving Eve question! As we gear up for the holiday weekend, do any of y'all use cards for recipes, meal plans, etc.? Does Guru have a place at your org's BFCM?

23
Zev Zoldan
Leslie Lulham
Leslie Lulham
posted in Q&A
Is there a way to see a count of cards created within a specific amount of time?

Is there a way to see a count of cards created within a specific amount of time? I'd like to compare cards created MoM.

712
Leslie Lulham
A
Anonymous
posted in API & Integrations
Has anyone used the API to do month over month card creation analysis?

Has anyone used the API to do MoM card creation analysis by chance? cc @leslie

70
A
Cynthia
Cynthia
posted in Q&A
What are ways in which your CX team is ensuring that guru is part of your KPIs?

As the end of the year is approaching, what are ways in which your CX team is ensuring that guru is part of the success of the individual KPIs, team KPIs, department KPIs for 2021?

245
Ali Berman
Duc Bui Minh
Duc Bui Minh
posted in API & Integrations
How can I use the API to reference a Card in another Collection?

Hi team, I am using the sync API. Is there any solutions to reference to a card in another collection? https://developer.getguru.com/docs/guru-sync-manual-api#referencing-other-cards-boards-board-groups-and-resources

103
Mary Houston
Siobhan
Siobhan
posted in Q&A
Pasting a Template from the Template Gallery

How do I paste the template to keep the formatting? When I copy/paste this template, it loses all the table formatting. https://www.getguru.com/add-to-guru/glossary-of-terms

2910
Siobhan
Leslie Lulham
Leslie Lulham
posted in Q&A
What is an active event in Guru?

Hey all! I've been doing some digging into my Guru analytics (love that feature!!) and had a question about MAU. I know MAU is any active user who has performed an active event, but am having trouble finding the definition of an "active event." What is an active event? (Not sure the best channel for this question - if I should post it elsewhere, please let me know!)

235
Zev Zoldan
Duc Bui Minh
Duc Bui Minh
posted in API & Integrations
How can I import Boards in order using the API?

Hi team, I am working with guru-sync-manual-api. Currently, I need to import boards in order. Is there any way to support for this problem?

385
Duc Bui Minh

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