AND Conditions are great! But as I’m building these out for my account team, I’m finding that they’re often responding to a variety of phrases people use to ask the same question. An OR condition would allow me to encompass all of those in one Trigger, without needing to make a bunch of Triggers.
Page 1 / 1
The following idea has been merged into this idea:
All the votes have been transferred into this idea.
All the votes have been transferred into this idea.
If I can add to this suggestion, it appears that triggers are raised/considered when the trigger word is apart of another word. (So for example, we set a triggers on the acronym “mbi” and because “combination” was on the url it raised the trigger inadvertently). Seems like a workaround to this might be adding a space behind the trigger word “mbi “, but wondering if there might be a better solution for this built in? Thank you!
Hello there! I’ve seen that OR conditions have been suggested by multiple users already, I wanted to join in on that request. Do we know if there is anything happening around this matter?
Has there been any update regarding adding OR conditions to knowledge triggers?
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.