• What is the problem?

I have Freshdesk articles that should be used as sources of information.

• Who is it a problem for?

Product manager, sales, QA

• How do you solve the problem today?

If I have a question where the answer in in Freshdesk, I don’t user Guru, I rummage through the Freshdesk articles to find the answer. 

• How would you ideally solve the problem?

Guru ingests Freshdesk articles, and uses them as sources for answers. 

• How big is the problem (business impact, frequency of impact etc.)?

Frequency: Once a week. Impact: Annoyance, but also distrust of Guru’s answers.

This problem makes it harder to sell the idea of using Guru to my company.