So this is going to be a super random suggestion, but is there any way to edit the actual visibility of the templates? It’s a difficult thing to try to explain, but we have 14 or 15 different templates, one for each of the products that we have support, and they’re all getting used.
Our Support Engineers themselves however, only work on a (at most) 2 products, and they can only write into the collections that they work on through the Groups and Permissions that have been set for them, but even if the templates aren’t relevant to that one individual, they still see them.
We’ve had a few occasions when because our Engineers have clicked on the wrong template accidentally, the cards have been created with the default tags from that template, so when people have been searching for the content, it’s not been coming up, or it’s causing some confusion when it appears when it shouldn’t!
So I guess the TLDR question is, is it possible to tie templates to specific Groups / Permissions, so we can ensure that the templates that are displayed are tailored to that users characteristics.