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91 Posts

Seeking Feedback! 🤓 Inline Commenting

Hi Guru Community! 👋I’m Kate, Product Designer at Guru. Inline commenting has been a highly requested feature and I’m looking for a few folks passionate about this topic who would be willing to speak with me so I could get a better understanding of your use case, pain points, and workflow that collaborative editing would help support. If interested, please comment on this thread and I will follow up to find 30 minutes to connect via video call in the next few weeks.Thanks so much for helping to make Guru the best tool possible for you and your team! 💚

5 days ago

Link CardKnewbie

posted in Fun and celebrations

Good Morning

Hello, great week everyone.It's great to be with you in the community.🖤

1 month ago

Sydney SundellGuru Product Team

posted in Research

Calling all "Verification Digest" email readers (or non-readers)!

Hi Guru Community! We’re conducting research around our Verification Digest email, and would love to speak to any users who currently receive this weekly email from Guru. Please note that this email currently only goes to users who do not have Slack notifications enabled–if you do have Slack notifications enabled, you get the same round-ups directly in Slack. All opinions are welcomed! Please share a comment in the thread if you’d like to share your feedback, and we’ll reach out with a link to schedule a time to chat.

2 months ago

Callie RojewskiGenius

posted in Announcements

Guru Anniversary Challenge: Measuring your Average Adoption Rate

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step one of the Guru Anniversary Challenge. First, we’ll focus on your Guru adoption. Your Guru adoption rate shows the proportion of users who have performed an active event (i.e. a Card view, copy, search, verify, or edit) to the total number of users. The time period and number of users are determined by the filters you set. To measure your average adoption rate in your past year with Guru: Head to your Analytics dashboard in Guru. Underneath the overview tap, adjust the date filter to say “In the last 1 year.” Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. Decide on a timeline and keep it consistent for reporting to come! Hit the refresh arrow in the top right corner and find your average adoption rate! Typically customers maintain a 51% average Guru adoption rate. If you're around or above that, highlight this fun fact to your te

3 months ago

Jon SaftGuru Product Team

published in Research

Get insights out of Slack and into Guru - Apply for the Private Beta today

Hey Guru Community! If your company uses Slack to communicate, there’s a lot of valuable information zipping through your channels on any given day. We know that it’s difficult to get a holistic view of what your teams are talking about and where they need more help, so we are building towards a future where all the most valuable information from Slack gets surfaced and captured in Guru. We’re building a new feature that will allow Guru to sift through Slack for you and help surface important insights. With this new feature, you’ll be able to identify trending topics in your busiest Slack channels, view the messages associated with those topics, and easily transfer the content from those messages directly to new or existing Guru cards, allowing you to unlock the most in-demand information for your entire team. We’re opening a limited, private beta for this new feature in the coming days. If you’re interested in participating in this private program, please apply using this Google Form

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3 months ago

Callie RojewskiGenius

posted in Announcements

Guru Awards Challenge: Preparing your presentation

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! Now that you’ve identified honorees, you can make your Guru Awards! Make a copy of this slide deck (they're each individual awards) and fill in the proper names - the winners & your name. Adjust design to incorporate your company branding (optional) Print them out (try to find nicer paper) and make sure to print single-sided. Or, if this is virtual, save each slide as an individual PDF to send to folks.Once you’ve created your awards, head to the next step to plan your Guru Awards ceremony. Don’t forget to come back to the original challenge post to share your experience creating your own Guru Awards and get your exclusive Community badge!Host your own Guru Awards! Introducing the Guru Awards Challenge

4 months ago

Laura JollySmart Cookie

posted in Fun and celebrations

My coworkers are now aware of my "Happy Guru Dance" 😆

Something I’ve discovered is that it’s impossible to write Guru cards without doing my happy Guru dance at my desk, which my coworkers are now delighted by as we’re back in the office together more. 😄

5 months ago

Anonymous

posted in Fun and celebrations

New member introductions

Welcome to the Guru Community, we’re thrilled that you’re here with us! Help others get to know you - in a comment below, introduce yourself with your name, role, company, and what brings you to the community :) After you introduce yourself, think about what you're looking to learn about from others and create new Q&A post to get input from the Community!We can’t wait to meet you and see you in the discussion!

5 months ago

Laura Desmond-BlackGuru Product Team

posted in Research

Seeking feedback: how do you find out that knowledge in Guru has changed?

Hi Community!I’m Laura and I’m on the Product Management team here at Guru. Historically I’ve been focused on search and discovery–you may have seen me jump into conversations related to those areas here before. Recently, along with Kate, from our Design team, I’ve started to look into a new area and we are at the point where it would be wonderful to have your input on what we’re considering. Generally the goals of working on this new area are to: Help you work confidently by surfacing information that’s valuable but not getting explicitly sent to you through channels like announcements. Help you keep up with changes to information you rely on so you know you have the most current information available. Overall this should reduce the effort it takes to find information you need, and make it easier for you to stay up to date. To give you a clearer sense of what the outcome of this research might be, we are currently looking to understand how people interact with favorites, how people

5 months ago

Kate HutchinsonGuru Product Marketing team

published in Announcements

Knowledge Fest by Guru (fall 2022 virtual conference) - we need your input and ideas!

Exciting news! Knowledge Fest is going virtual*, it'll be 100% free, and it's now taking place on September 28-29. Best of all, you can register now!Whether you’re in operations, communications, sales, or support, Knowledge Fest is a great place for you to connect with peers, hear inspiring talks, and learn knowledge management strategies that will help your teams thrive in the hybrid world.It will feature incredible speakers from innovative companies Shopify, Zoom, Airtable, Monday.com, and more, and together we'll explore three tracks: Reinventing Collaboration and Communication in the New World of Work Knowledge Management Strategies for the Age of Information Overload How to Drive Company-Wide Alignment in an Asynchronous Environment Check out the speaker line-up (more coming soon!) and register here for free! We’re still in the planning process, and would love your input so we can create the best possible experience for this amazing community!Have questions, other ideas, or ex

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6 months ago

Madison SchaeferFormer Guru employee

posted in Announcements

Guru Deep Dive Recap: The Impact of Guru and Measuring the ROI of Knowledge Management

This week we gathered to hear tips from Chris Anderson, Senior Director of Lifecycle Engagement & Retention at Guru and @Hillary Curran, Director of Customer Success at Guru about measuring and articulating Guru’s ROI impact at your organization.At a time when many companies are tightening their budgets, a question you might hear is “Do we really need Guru?”. You know that Guru is an indispensable tool that puts the information you need to do your job at your fingertips and makes your workday feel like a lot less work. But can you prove it? Common challenges folks raised around this topic include: Accurately measuring the impact of Guru on your team and/or at your company The business incentive for Knowledge Management Aligning Guru success metrics with business outcomes The Value of Knowledge Management Productivity 35% reduction in search time + 20-25% rise in company-wide productivity Profit Businesses with highly-engaged employees bring in 21% more profit Mora

7 months ago

Yael McCueFormer Guru employee

posted in Research

Managing Users and Groups - Seeking Your Feedback!

Hi all! Product Manager from Guru here.I’ve started a research project looking into how our customers manage users and groups at a large scale, especially if they do so without SSO and SCIM, or if there are gaps in SSO and SCIM that need to be filled manually.Are you a knowledge manager, CX leader, or sales enablement person who finds yourself spending too much time adding and removing users from different groups in Guru?Or maybe an IT admin who has to do manual things in Guru that you think should be automated?I want to talk to you!Please feel free to share your experiences in this discussion, and let me know if you’d be open to a 30 minute Zoom conversation with me.I appreciate you!

7 months ago

Ly NguyenVP of Product Management, Guru

posted in Announcements

Important Guru improvements coming soon!

Hello, Guru Community! My name is Ly Nguyen, and I’m the VP of Product at Guru. I’m so excited to share the early news with you all about some major improvements coming soon 🎉Your feedback has helped us shape the vision for this next phase of Guru: to give every team in the world trusted information so that they can do their best work. With teams everywhere combating information overload, burnout, and employee attrition, it’s more important than ever for companies to empower effective and efficient internal communications. Our upcoming changes are designed to help leaders and experts deliver critical updates, and to help employees cut through the noise and understand what’s most important for them and their work.In mid-July, we’ll be debuting upgrades to Guru’s navigation experience that make knowledge discovery, browsing, and referencing easier and faster for users. These changes increase our product’s usability and intuitiveness for all users, making it easier to rely on Guru as a s

8 months ago

Anonymous

posted in Fun and celebrations

Anonymous

posted in Fun and celebrations

Gifs and memes to encourage and celebrate using Guru!

Way back in the summer of 2020, when this Community was on Slack, we had a Best Guru Hype or Reminder Gif/Meme Contest (original thread carried over, below, for posterity), and the submissions were hilarious and amazing 😆 @Shona Fenner was and is the undisputed champion 👏🥇🙌 Check out this incredible bank of gifs/memes here, use them unapologetically in your company Slack or Teams to playfully encourage folks to use Guru, and share any new gifs/memes you come up with here in a comment below!Giphy makes it super easy to create these by the way!

11 months ago

Callie RojewskiGenius

asked in Announcements

Guru Deep Dive Recap: Streamlining the New Hire Experience

Hey everyone! At today’s Guru Deep Dive, we talked about streamlining the new hire experience with Guru. Shoutout to our speakers @Vicki Yang , @Renee Osgood , and @Elyssa Lakin from Bonusly, Ceros, and Guru! Streamlining the New Hire Experience with GuruLet’s break down how Guru can help you gain a competitive edge in today’s hiring environment and create an exceptional onboarding experience. What type of information should you include in Guru for new hires?🌟 Onboarding Information🚨 Team-specific Information🌲 Reinforced Learning Best practices:Use Guru Knowledge Triggers to reinforce learning for new hires Leveraging project management tools like Asana, Monday.com, etc. for onboarding checklists. Spell out your onboarding steps and link folks to specific Guru content at a specific time Create Company-wide collections—go-to destinations for certain types of information (i.e. benefits information) How did they do it? Here are some pro tips from customers and the Guru team! @Vicki

11 months ago

Callie RojewskiGenius

posted in Announcements

Guru Awards Challenge: Share and celebrate with your team!

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! For the actual ceremony, customize this deck. Work with your team to figure out the logistics - will you have a mic? What time will it be held? Is the whole company invited? How is word getting out? NOTE: To make the ceremony more interactive (and give more chances for winning!) pull the answers for the Q&A as well! Congratulations! You did it! Don’t forget to come back to the original challenge post to share your experience creating your own Guru Awards and get your exclusive Community badge!Host your own Guru Awards! Introducing the Guru Awards Challenge

1 year ago

Callie RojewskiGenius

posted in Announcements

Guru Awards Challenge: Identifying your honorees

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! Welcome to step two of the Guru Awards challenge Today we’ll choose our award winners by using Guru data. As you pull the numbers to decide the winners, keep these things in mind: Spread the wealth: We should celebrate the most amount of people so if there was a duplicate name (person won more than one category) you can give the award to the next highest person Verify winners: Work with your team to make sure everyone on the list still works there/makes sense. Agree on timeline: Are you pulling data for the last year? 6 months? Decide your timeline and stay consistent! Identifying honoreesMaster of the Guru Universe → Most Cards created Card Conqueror(s) → New Guru users and/or power users crushing it from the start! Sherlock Holmes Award → Most cards found/viewed Xerox Award → Most copied Cards MVP - Most Verifier Player → Highest personal trust score (most cards v

1 year ago

Callie RojewskiGenius

posted in Announcements

Guru Awards Challenge: Choose your Awards

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! Welcome to step one of the Guru Awards challenge Today we’ll choose what awards will be included in your Guru Awards announcement and ceremony. Here are some suggestions. Leverage the list, and feel free to create your own. Share your ideas below to give other Guru Community members ideas! Suggested Awards! Award Reason Master of the Guru Universe Most Cards created Card Conqueror(s) New Guru users and/or power users crushing it from the start! Sherlock Holmes Award Most cards found/viewed Xerox award Most cards copied MVP - Most Verifier Player Highest personal trust score - most cards verified Guroofiest Funniest search terms Guru, but make it fashion. Author of the most-used card Most likely to ask “Did you Guru it?” Always searching Guru & contributing to it HashTAG - amazing Most searchable content - Best use of tags Shoulder tap d

1 year ago

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