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Sydney SundellGuru Product Team

published in Announcements

Coming soon: maintain a high verification score, automatically

ETA: Release date shifted to early NovemberHi Guru Community! I’m really excited to share a new automation that’s coming to Guru this fall. We’ve heard from users like you that it can take a lot of work to keep your content fresh and your Verification Score high. That’s why we’re introducing a new feature that will automatically clean up stale content so information in Guru is trusted and relevant. Once a week, this feature will identify unverified and unused content and archive it–automatically! Let it run in the background and it will tidy up your Guru instance without you needing to lift a finger. We’ll be releasing the feature with default archiving settings that reflect best practices from our most successful customers, based on our decade of experience in knowledge management (KM). We’re also giving admins control over how this feature gets implemented in your instances, so auto-archiving can reflect your company’s KM strategy. Admins will have the ability to preview Cards that a

Kate StaafGuru Employee

asked in Research

Authoring Workflows 🌊 Seeking Product Feedback!

Hi Guru Community! 👋Kate here, Product Designer at Guru. Our product team is in discovery phase of understanding more deeply the workflows that Guru authors go through in order to get a piece of content published. That could mean a lot of different things based on you and your team.Would you be interested in spending 30min with us and giving us insight into your content creation workflow? If so, please comment below and I’ll follow up. Thanks so much!

Kate StaafGuru Employee

posted in Research

Seeking Feedback! 🤓 Inline Commenting

Hi Guru Community! 👋I’m Kate, Product Designer at Guru. Inline commenting has been a highly requested feature and I’m looking for a few folks passionate about this topic who would be willing to speak with me so I could get a better understanding of your use case, pain points, and workflow that collaborative editing would help support. If interested, please comment on this thread and I will follow up to find 30 minutes to connect via video call in the next few weeks.Thanks so much for helping to make Guru the best tool possible for you and your team! 💚

Omar CarrascoGuru Product Team

published in Announcements

Important navigation and hierarchy update coming soon!

Hey Community 👋🏽 I’m back to tell you about some updates that are coming in the second half of June that will make it simpler and easier to organize your content in Guru’s web app. We’ve heard feedback from our users that our current hierarchy of Board Groups, Boards, and Sections can be confusing–especially since these levels all behave a little differently. We’ve also heard that people want the flexibility to add Cards to any level of the hierarchy, including at the Collection level. Coming soon, Guru will be migrating to a folder structure so you can save Cards at any level, including at the top of a Collection. This will standardize Guru’s navigation and hierarchy to behave in a familiar “foldered” way, like the apps you’re used to using. Not only will this give admins and authors the ability to better organize their content, it will make it easier for readers to browse Collections and find what they need, faster. Here’s what to expect when these changes go live:Your existing B

Christophe FernandezSmart Cookie

posted in Fun and celebrations

beta backstage thoughts

my idea .. in the last week I've completed a comparative study of scrintal lattics and obsidian philosophiesI use these apps (for the time being notion and roam research are not included here though I use them)obsidian has fine-tuned its logo more than cosmetic promo : it sends a message the app is a crafting toolGuru beta has added assist with 20 redaction routines - these may be time-savers in the short term but let's also recall wordcraft is person-unique neuro-improvisatory with network ramifications and evolves over a lifespan this has impact for individual and corporate knowledge creation and deployment:knowledge is not reactive nor is it magic neither is it simply powered by science ..so, ai-redaction helpers need to make space for this person-unique element in knowledge assembly success of beta .. I welcome three things for the success of beta..a relook at guru logoa finetune of guru mission statementa gap-filler for a vision statement for me these have important association w

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Anonymous

posted in Fun and celebrations

New member introductions

Welcome to the Guru Community, we’re thrilled that you’re here with us! Help others get to know you - in a comment below, introduce yourself with your name, role, company, and what brings you to the community :) After you introduce yourself, think about what you're looking to learn about from others and create new Q&A post to get input from the Community!We can’t wait to meet you and see you in the discussion!

Sydney SundellGuru Product Team

published in Research

Apply to be a Beta user for Guru’s next generative AI feature, Answers!News

Hi Guru Community! As you’ve probably already seen in the Community and in our recent webinar, Guru is investing in exciting new AI features that we hope will help you achieve your knowledge management goals more efficiently than ever before. I’m excited to share more info on Guru’s next generative AI functionality: Answers. With this functionality, users ask a question and get back an easy-to-understand answer pulled from Guru Cards and Knowledge Syncs. Answers elevates Guru’s already great search experience by eliminating the traditional steps needed to get just the right answer back — and massively decreasing the time people spend seeking out information they need to do their jobs. The experience is like popular AI tools your team may already be using, but securely connected to your company’s trusted information. Users will even be able to see the sources used to generate an answer, so they can dig deeper and get more context if they need it. As if that wasn't exciting enough, futur

Caroline KruegerGuru Technical Support Team Manager

posted in Announcements

Updates to the Guru support experience coming soon

Hi Guru Community! 👋 Caroline with Guru’s Support team here. We are thrilled to share that we are launching a new Guru Resource Center next week, which will serve as a central location for all of Guru’s support offerings, including direct 1:1 support and the Guru Help Center. We wanted to give you a heads-up about this change, as part of this update will include transitioning from having you reach out to us via an in-app chat to working with us over email. What will change? Beginning next week, our Technical Support, Product Specialist, and Billing teams will now be communicating with you via email, either after you contact us via email, or after filling out a new ‘Contact Us’ form in the Guru Help Center. As part of this update, we are also freshening up our Help Center, though you can count on the content and the URL (help.getguru.com) remaining the same. What will not change? The level of support that you can count on from Guru! 🤓Our team strives to provide a best-in-class suppor

Callie RojewskiGenius

posted in Announcements

Guru Deep Dive Recap: Making the Case for Knowledge Hires

Hey y’all! Today we dove into when and (when not) to make knowledge hires. Shoutout to our panelists @Radhika Parashar @David Parle @Joaquin Felix Dalla Via and @Julia Soffa for sharing their experiences! At the beginning of the Deep Dive, we walked through how you can: Assess your organization's knowledge maturity (hint: use the knowledge maturity model, linked below) Elevate internal subject matter experts to make the most of your team's capacity Find signs of burnout, low engagement and “group ownership mentality” Define your knowledge hire’s job description and KPIs Next, we talked to panelists in sales enablement, support, and internal comms team roles from Figma, Stuart, and Guru and learned [11:34]:Why each team brought on Guru What roadblocks they were hitting that made them bring on human resources What the responsibilities and KPIs are of knowledge managers roles Tips for a new knowledge manager joining a team who wants to establish their value and role internally R

Jimmy MillerSmart Cookie

posted in Fun and celebrations

New to the Guru Community

Hello, everyone!My name is Jimmy Miller, and I am brand new to this community.Shoutout to Devon O’Dwyer for making the suggestion. I’m new to my organization, and taking over the teams in charge of internal knowledge, customer education, and employee L&D. While my org has filled Guru with a ton of information, the structure resembles a junkyard.I’m looking forward to learning some best practices from each of you, creating some new content, and being flagged by the Guru product team as “this guy keeps breaking the software trying to make the cards do things they weren’t meant to do.”

Omar CarrascoGuru Product Team

published in Announcements

Important Chrome extension update coming soon!

Hi Community! 👋 I wanted to share some updates that will be coming soon to the Chrome browser extension. You’ve probably noticed a lot of changes inside of Guru’s web app, and now we’re giving the extension some love. We believe that the browser extension is an important part of Guru’s promise to work where teams are already working, and we want to make the extension simpler, faster, and more effective to use. Part of this project has been improving the accessibility of the extension. With this release, you will see improved keyboard and screen reader support within the extension. This simplified extension also makes room for exciting feature updates we’re currently working on. First up on our priority list is reimagining Knowledge Triggers so it’s easier to push proactive knowledge to your teams over top of the apps they use everyday. More news on that as the work moves forward! Coming in a couple of weeks, we’re updating the extension so users can focus on the actions they use most

Rachel CampbellGuru Product Design Team

posted in Research

Updated Analytics Early Access Program

Hi Guru Community ,We’re excited to announce that a major glow-up of our analytics feature is coming soon, designed to help you get more out of Guru than ever before 🎉. This new and improved experience will have all of the same great data you’re used to, in addition to tons of new insights. As we prepare to roll out updates to all users on our Builder and higher plans, we’re looking for some admins who are interested in trying out the updated experience early. The new experience will be released to all customers early this summer, so this is your chance to get in on the action early!If you’d like to apply for our analytics early access program, please fill out this Google form. Applications will close on May 4th. Upon acceptance, you’ll be added to a private group in the Community with additional details. See you there!

Jon SaftGuru Product Team

published in Research

Apply for Early Access to our new Generative AI feature, Assist!News

Hi Community members 👋 Over the last couple of months, the rapid advances in machine learning and AI technology have changed the way we think about building software. Here at Guru, Generative AI has opened up a new world of possibilities when it comes to knowledge management.Today, I’m excited to announce our newest generative AI functionality: Assist. In this first iteration, Assist will help authors create and share knowledge by quickly and efficiently summarizing long-form content into quick, bite-sized knowledge highlights. In the near-term future, Assist will also be able to help content creators by improving their writing, adjusting for tone and voice, and even translating their knowledge into other languages.Interested in bringing generative AI into your Guru workflow? We’re opening a limited, Early Access program for this new feature in the coming days. If you’re interested in participating in this private program, please apply using this Google Form. We’ll be selecting a grou

Link CardKnewbie

posted in Fun and celebrations

Good Morning

Hello, great week everyone.It's great to be with you in the community.🖤

Sydney SundellGuru Product Team

posted in Research

Calling all "Verification Digest" email readers (or non-readers)!

Hi Guru Community! We’re conducting research around our Verification Digest email, and would love to speak to any users who currently receive this weekly email from Guru. Please note that this email currently only goes to users who do not have Slack notifications enabled–if you do have Slack notifications enabled, you get the same round-ups directly in Slack. All opinions are welcomed! Please share a comment in the thread if you’d like to share your feedback, and we’ll reach out with a link to schedule a time to chat.

Callie RojewskiGenius

posted in Announcements

Guru Anniversary Challenge: Measuring your Average Adoption Rate

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step one of the Guru Anniversary Challenge. First, we’ll focus on your Guru adoption. Your Guru adoption rate shows the proportion of users who have performed an active event (i.e. a Card view, copy, search, verify, or edit) to the total number of users. The time period and number of users are determined by the filters you set. To measure your average adoption rate in your past year with Guru: Head to your Analytics dashboard in Guru. Underneath the overview tap, adjust the date filter to say “In the last 1 year.” Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. Decide on a timeline and keep it consistent for reporting to come! Hit the refresh arrow in the top right corner and find your average adoption rate! Typically customers maintain a 51% average Guru adoption rate. If you're around or above that, highlight this fun fact to your te

Jon SaftGuru Product Team

published in Research

Get insights out of Slack and into Guru - Apply for the Private Beta today

Hey Guru Community! If your company uses Slack to communicate, there’s a lot of valuable information zipping through your channels on any given day. We know that it’s difficult to get a holistic view of what your teams are talking about and where they need more help, so we are building towards a future where all the most valuable information from Slack gets surfaced and captured in Guru. We’re building a new feature that will allow Guru to sift through Slack for you and help surface important insights. With this new feature, you’ll be able to identify trending topics in your busiest Slack channels, view the messages associated with those topics, and easily transfer the content from those messages directly to new or existing Guru cards, allowing you to unlock the most in-demand information for your entire team. We’re opening a limited, private beta for this new feature in the coming days. If you’re interested in participating in this private program, please apply using this Google Form

Callie RojewskiGenius

posted in Announcements

Guru Awards Challenge: Preparing your presentation

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! Now that you’ve identified honorees, you can make your Guru Awards! Make a copy of this slide deck (they're each individual awards) and fill in the proper names - the winners & your name. Adjust design to incorporate your company branding (optional) Print them out (try to find nicer paper) and make sure to print single-sided. Or, if this is virtual, save each slide as an individual PDF to send to folks.Once you’ve created your awards, head to the next step to plan your Guru Awards ceremony. Don’t forget to come back to the original challenge post to share your experience creating your own Guru Awards and get your exclusive Community badge!Host your own Guru Awards! Introducing the Guru Awards Challenge

Laura JollySmart Cookie

posted in Fun and celebrations

My coworkers are now aware of my "Happy Guru Dance" 😆

Something I’ve discovered is that it’s impossible to write Guru cards without doing my happy Guru dance at my desk, which my coworkers are now delighted by as we’re back in the office together more. 😄

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Laura Desmond-BlackGuru Product Team

posted in Research

Seeking feedback: how do you find out that knowledge in Guru has changed?

Hi Community!I’m Laura and I’m on the Product Management team here at Guru. Historically I’ve been focused on search and discovery–you may have seen me jump into conversations related to those areas here before. Recently, along with Kate, from our Design team, I’ve started to look into a new area and we are at the point where it would be wonderful to have your input on what we’re considering. Generally the goals of working on this new area are to: Help you work confidently by surfacing information that’s valuable but not getting explicitly sent to you through channels like announcements. Help you keep up with changes to information you rely on so you know you have the most current information available. Overall this should reduce the effort it takes to find information you need, and make it easier for you to stay up to date. To give you a clearer sense of what the outcome of this research might be, we are currently looking to understand how people interact with favorites, how people

Kate HutchinsonGuru Product Marketing team

published in Announcements

Knowledge Fest by Guru (fall 2022 virtual conference) - we need your input and ideas!

Exciting news! Knowledge Fest is going virtual*, it'll be 100% free, and it's now taking place on September 28-29. Best of all, you can register now!Whether you’re in operations, communications, sales, or support, Knowledge Fest is a great place for you to connect with peers, hear inspiring talks, and learn knowledge management strategies that will help your teams thrive in the hybrid world.It will feature incredible speakers from innovative companies Shopify, Zoom, Airtable, Monday.com, and more, and together we'll explore three tracks: Reinventing Collaboration and Communication in the New World of Work Knowledge Management Strategies for the Age of Information Overload How to Drive Company-Wide Alignment in an Asynchronous Environment Check out the speaker line-up (more coming soon!) and register here for free! We’re still in the planning process, and would love your input so we can create the best possible experience for this amazing community!Have questions, other ideas, or ex

Madison SchaeferFormer Guru employee

posted in Announcements

Guru Deep Dive Recap: The Impact of Guru and Measuring the ROI of Knowledge Management

This week we gathered to hear tips from Chris Anderson, Senior Director of Lifecycle Engagement & Retention at Guru and @Hillary Curran, Director of Customer Success at Guru about measuring and articulating Guru’s ROI impact at your organization.At a time when many companies are tightening their budgets, a question you might hear is “Do we really need Guru?”. You know that Guru is an indispensable tool that puts the information you need to do your job at your fingertips and makes your workday feel like a lot less work. But can you prove it? Common challenges folks raised around this topic include: Accurately measuring the impact of Guru on your team and/or at your company The business incentive for Knowledge Management Aligning Guru success metrics with business outcomes The Value of Knowledge Management Productivity 35% reduction in search time + 20-25% rise in company-wide productivity Profit Businesses with highly-engaged employees bring in 21% more profit Mora

Yael McCueFormer Guru employee

posted in Research

Managing Users and Groups - Seeking Your Feedback!

Hi all! Product Manager from Guru here.I’ve started a research project looking into how our customers manage users and groups at a large scale, especially if they do so without SSO and SCIM, or if there are gaps in SSO and SCIM that need to be filled manually.Are you a knowledge manager, CX leader, or sales enablement person who finds yourself spending too much time adding and removing users from different groups in Guru?Or maybe an IT admin who has to do manual things in Guru that you think should be automated?I want to talk to you!Please feel free to share your experiences in this discussion, and let me know if you’d be open to a 30 minute Zoom conversation with me.I appreciate you!

Ly NguyenVP of Product Management, Guru

posted in Announcements

Important Guru improvements coming soon!

Hello, Guru Community! My name is Ly Nguyen, and I’m the VP of Product at Guru. I’m so excited to share the early news with you all about some major improvements coming soon 🎉Your feedback has helped us shape the vision for this next phase of Guru: to give every team in the world trusted information so that they can do their best work. With teams everywhere combating information overload, burnout, and employee attrition, it’s more important than ever for companies to empower effective and efficient internal communications. Our upcoming changes are designed to help leaders and experts deliver critical updates, and to help employees cut through the noise and understand what’s most important for them and their work.In mid-July, we’ll be debuting upgrades to Guru’s navigation experience that make knowledge discovery, browsing, and referencing easier and faster for users. These changes increase our product’s usability and intuitiveness for all users, making it easier to rely on Guru as a s

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Anonymous

posted in Fun and celebrations

Who's going to Support Driven Leadership Summit (June 6-7 in PDX)?

Hey friends 👋🏻 I was curious, who’s planning to make it to Support Driven Leadership Summit coming up June 6-7 in Portland? @Caroline Krueger, @Marie Frei, @Adrian Guggenheim, Amanda, Audrey, and I will be there, and we’d love to connect with folks here in the community who will be there!Drop a comment if you’ll be there, and we’ll figure out some plans to meet up if we can 😊Coping in a few folks because I’m seeing the companies where you work are going on the SD page 👀 @Siobhan @Joshua Ordehi @Jessica Valero-Gil @Adrienne S

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