News and Updates

Hi Guru Community ,We’re excited to announce that a major glow-up of our analytics feature is coming soon, designed to help you get more out of Guru than ever before 🎉. This new and improved experience will have all of the same great data you’re used to, in addition to tons of new insights. As we prepare to roll out updates to all users on our Builder and higher plans, we’re looking for some admins who are interested in trying out the updated experience early. The new experience will be released to all customers early this summer, so this is your chance to get in on the action early!If you’d like to apply for our analytics early access program, please fill out this

Hello, great week everyone.It's great to be with you in the community.🖤

Hi Guru Community! We’re conducting research around our Verification Digest email, and would love to speak to any users who currently receive this weekly email from Guru. Please note that this email currently only goes to users who do not have Slack notifications enabled–if you do have Slack notifications enabled, you get the same round-ups directly in Slack.  All opinions are welcomed! Please share a comment in the thread if you’d like to share your feedback, and we’ll reach out with a link to schedule a time to chat.  

Happy Guru Anniversary! Congratulations on one whole year with Guru, AND finding yourself at step one of the Guru Anniversary Challenge.  First, we’ll focus on your Guru adoption. Your Guru adoption rate shows the proportion of users who have performed an active event (i.e. a Card view, copy, search, verify, or edit) to the total number of users. The time period and number of users are determined by the filters you set. To measure your average adoption rate in your past year with Guru:  Head to your Analytics dashboard in Guru.  Underneath the overview tap, adjust the date filter to say “In the last 1 year.” Note: you may want to adjust this, depending on what window of time you’d like to measure with Guru. Decide on a timeline and keep it consistent for reporting to come! Hit the refresh arrow in the top right corner and find your

Hey Guru Community! If your company uses Slack to communicate, there’s a lot of valuable information zipping through your channels on any given day. We know that it’s difficult to get a holistic view of what your teams are talking about and where they need more help, so we are building towards a future where all the most valuable information from Slack gets surfaced and captured in Guru. We’re building a new feature that will allow Guru to sift through Slack for you and help surface important insights. With this new feature, you’ll be able to identify trending topics in your busiest Slack channels, view the messages associated with those topics, and easily transfer the content from those messages directly to new or existing Guru cards, allowing you to unlock the most in-demand information for your entire team.  

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place!  Now that you’ve identified honorees, you can make your Guru Awards! Make a copy of this slide deck (they're each individual awards) and fill in the proper names - the winners & your name. Adjust design to incorporate your company branding (optional) Print them out (try to find nicer paper) and make sure to print single-sided. Or, if this is virtual, save each slide as an individual PDF to send to folks.Once you’ve created your awards, head to the next step to plan your Guru Awards ceremony. 

Something I’ve discovered is that it’s impossible to write Guru cards without doing my happy Guru dance at my desk, which my coworkers are now delighted by as we’re back in the office together more. 😄  

Hi Community!I’m Laura and I’m on the Product Management team here at Guru. Historically I’ve been focused on search and discovery–you may have seen me jump into conversations related to those areas here before. Recently, along with Kate, from our Design team, I’ve started to look into a new area and we are at the point where it would be wonderful to have your input on what we’re considering. Generally the goals of working on this new area are to: Help you work confidently by surfacing information that’s valuable but not getting explicitly sent to you through channels like announcements. Help you keep up with changes to information you rely on so you know you have the most current information av

This week we gathered to hear tips from Chris Anderson, Senior Director of Lifecycle Engagement & Retention at Guru and @Hillary Curran, Director of Customer Success at Guru about measuring and articulating Guru’s ROI impact at your organization.At a time when many companies are tightening their budgets, a question you might hear is “Do we really need Guru?”. You know that Guru is an indispensable tool that puts the information you need to do your job at your fingertips and makes your workday feel like a lot less work. But can you prove it? 

Hi all! Product Manager from Guru here.I’ve started a research project looking into how our customers manage users and groups at a large scale, especially if they do so without SSO and SCIM, or if there are gaps in SSO and SCIM that need to be filled manually.Are you a knowledge manager, CX leader, or sales enablement person who finds yourself spending too much time adding and removing users from different groups in Guru?Or maybe an IT admin who has to do manual things in Guru that you think should be automated?I want to talk to you!Please feel free to share your experiences in this discussion, and let me know if you’d be open to a 30 minute Zoom conversation with me.I appreciate you! 

Hello, Guru Community! My name is Ly Nguyen, and I’m the VP of Product at Guru. I’m so excited to share the early news with you all about some major improvements coming soon 🎉Your feedback has helped us shape the vision for this next phase of Guru: to give every team in the world trusted information so that they can do their best work. With teams everywhere combating information overload, burnout, and employee attrition, it’s more important than ever for companies to empower effective and efficient internal communications. Our upcoming changes are designed to help leaders and experts deliver critical updates, and to help employees cut through the noise and understand what’s most important for them and their work.In mid-July, we’ll be debuting upgrades to Guru’s navigation experience that make knowledge discovery, browsing, and referencing easier and faster for users. Th

Hey friends 👋🏻 I was curious, who’s planning to make it to Support Driven Leadership Summit coming up June 6-7 in Portland? @Caroline Krueger, @Marie Frei, @Adrian Guggenheim, Amanda, Audrey, and I will be there, and we’d love to connect with folks here in the community who will be there!Drop a comment if you’ll be there, and we’ll figure out some plans to meet up if we can 😊Coping in a few folks because I’m seeing the companies where you work are going on the SD page 👀 @Siobhan @Joshua Ordehi @Jessica Valero-Gil @Adrienne S 

In a recent Deep Dive, we had the chance to learn from @Renee Osgood  , Head of Customer Success Enablement at Ceros.“Ceros’ mission is to unlock creativity. Our Guru onboarding reflects this and introduces new hires right away to our company culture.” - Renee OsgoodCeros is a cloud-based experiential content creation platform that empowers marketers and designers to create content - without the need for coding. New hires are ramped up to their roles with a combination of Lessonly, Guru, and Slack. Mission, culture, and values information included in onboarding so that new hires can build a connection with Ceros. Everyone gets a 100 day onboarding journey, which includes checkpoints for progress and feedback. Renee w

Hey everyone! At this week’s Guru Deep Dive, we talked about structuring content with Guru. Shoutout to our speakers @Jag Gill  and @Lindsey Hart for sharing their best practices and learnings! Structuring content in GuruLearn how to effectively organize content in Guru to enable your end user.  Map your knowledge Optimize your content for search discovery Analyze the behavior of your end user   How did they do it? Here are some pro tips from customers and the Guru tea

In a recent Deep Dive, we had the chance to learn from @Vicki Yang , VP of People Operations at Bonusly. Vicki walked us through about Bonusly’s approach to onboarding (and offboarding) with Guru.   “Guru Cards are embedded within our onboarding process so new hires don’t feel overwhelmed with information.” - @Vicki Yang, VP of People Operations at Bonusly, a peer-to-peer recognition platform. How Bonusly uses Guru for new hires:  Guru is their searchable knowledge base

Dive into Guru for different teams! Guru authors across Marketing, Sales, Support, Product, Engineering, and People Ops came together to talk team-specific knowledge tips and inspiration in our Deep Dive on Guru for Different Teams.  Hear from our special guests!These knowledge leaders are just a few of the amazing customers and Guru team members we heard from!@Kristin Fretz , Director of Revenue Operations at Bread Financial  Renata Lapetina, Marketing at Pipefy Mario Frenkel, Knowledge Management at Pipefy Emma Healy, Internal Communications at Guru @Caroline Krueger , Support at Guru Ryan Yurkanin, Engineering at GuruDive into specificsContinue the breakout room conversations!

  Meet Sara Knop, Customer Experience Content Specialist at Tidio@Sara Knop  // LinkedIn: Sara KnopI have been working in Tidio for almost three years. Our company switched to remote work during that time, giving me a chance to travel and work. I traveled and worked in a few European countries but found my place for longer in Budapest, where I have lived now for more than a year. It's not my last destination as I am already looking for a new place to live and

THIS JUST IN:  Guru’s first ever Out-of-Home campaign has now gone live in multiple cities in the United States!We’re being overloaded with information at work—and we’ve gotten so used to this that we rarely stop to think if the information we’re being inundated with actually serves a purpose. We’re showing the world the four types of “information overload”—too much, outdated, scattered, and irrelevant—and how Guru can help combat it.   SPREAD THE WORD AND WINTeam up with us to help folks bogged down by information overload with Guru! Check out the following ways to spread the word. Each social mention will get yo

Way back in the summer of 2020, when this Community was on Slack, we had a Best Guru Hype or Reminder Gif/Meme Contest (original thread carried over, below, for posterity), and the submissions were hilarious and amazing 😆 @Shona Fenner was and is the undisputed champion 👏🥇🙌 Check out this incredible bank of gifs/memes here, use them unapologetically in your company Slack or Teams to playfully encourage folks to use Guru, and share any new gifs/memes you come up with here in a comment below!Giphy makes it super easy to create these by the way!

Hey everyone! At today’s Guru Deep Dive, we talked about streamlining the new hire experience with Guru. Shoutout to our speakers @Vicki Yang , @Renee Osgood , and @Elyssa Lakin  from Bonusly, Ceros, and Guru! Streamlining the New Hire Experience with GuruLet’s break down how Guru can help you gain a competitive edge in today’s hiring environment and create an exceptional onboarding experience.   What type of information should you include in Guru for new hires?🌟 Onboarding Information🚨 Team-specific Information

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! For the actual ceremony, customize this deck. Work with your team to figure out the logistics - will you have a mic? What time will it be held? Is the whole company invited? How is word getting out? NOTE: To make the ceremony more interactive (and give more chances for winning!) pull the answers for the Q&A as well! Congratulations! You did it! Don’t forget to come back to the original challenge post to share your experience creating yo

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! Welcome to step two of the Guru Awards challenge  Today we’ll choose our award winners by using Guru data. As you pull the numbers to decide the winners, keep these things in mind: Spread the wealth: We should celebrate the most amount of people so if there was a duplicate name (person won more than one category) you can give the award to the next highest person Verify winners: Work with your team to make sure everyone on the list still works there/makes sense. Agree on timeline: Are you pulling data for the last year? 6 months? Decide you

Looking to celebrate all the folks on your team who make the outcomes of Guru possible? You’re in the right place! Welcome to step one of the Guru Awards challenge  Today we’ll choose what awards will be included in your Guru Awards announcement and ceremony. Here are some suggestions. Leverage the list, and feel free to create your own. Share your ideas below to give other Guru Community members ideas! Suggested Awards! Award Reason Master of the Guru Universe Most Cards created