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Can you keep the Guru Slack integration from posting newly created Guru Cards in a channel?

  • March 26, 2021
  • 11 replies
  • 115 views

Steph Lundberg
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Is there a way to keep the Guru Slack bot from posting newly created Guru cards in a channel?

Best answer by Anonymous

Good idea @siobhan! More on how to do this if you're not familiar @faile: https://app.getguru.com/card/TnnkXyLc/Setting-Up-a-Guru-Card-Request-Workflow-in-Slack

11 replies

Siobhan
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  • March 29, 2021
It sounds like there might be a Slack feed set up. Maybe someone got the wrong channel?

  • March 29, 2021
Hey @faile! You can go to the Guru app in Slack and enter `list feeds` to see a list of your active feeds, and remove any you don't want. More on how to set up and manage Slack Activity feeds here.Setting Up Guru Activity Feeds in Slack

Steph Lundberg
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Hmm -- we don't have any feeds set up. If I create a card from a message in the user-feedback channel, for instance, a notification about the newly created card appears in user-feedback. Is there any way to turn that off (or would designating a specific feed channel do that?)

Siobhan
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  • March 29, 2021
Oh I see what you mean. I'm not sure there's a way to turn that off but it would be a good Ideas i think!

  • March 29, 2021
Got it. No there isn't a way to do this currently, as I think the assumption is that folks in the channel would appreciate knowing that the knowledge was captured in Guru. Happy to log as a feature request though @faile! Any other context you can share on why this would be helpful?

Steph Lundberg
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Ha, I'm actually for it! But since I've found myself capturing knowledge from escalations channels, my manager is concerned that it's too noisy in a channel where there's a lot of folks who don't use Guru and will find it annoying.

Siobhan
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  • March 30, 2021
It's possible to use a reactji to send a message to another channel. That might be a workaround! You can send the messages you want over to for ex #guru-content and then create the cards from that channel.

  • Answer
  • March 30, 2021
Good idea @siobhan! More on how to do this if you're not familiar @faile: https://app.getguru.com/card/TnnkXyLc/Setting-Up-a-Guru-Card-Request-Workflow-in-Slack

Steph Lundberg
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Ooh that's super helpful, thank you @siobhan and @chrisanderson!

Steph Lundberg
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This worked brilliantly! My manager is happy and so am I :grin: Thanks y'all!

Lorraine Pocklington

Would like to add an upvote to be able to switch the card created confirmation message off for Slack. The work around is adding an additional move/process step that we don’t really need. We can delete the card immediately but of course that still pings to the thread…