Since Guru pushed an update to the AI Agent Center (fka “AI Training Center”), my team is reporting highly inaccurate or nonsensical answers, and I’m having a really hard time using the training center to correct answers or pull in the proper sources. When I try to use the AI Agent Center to “boost” the proper sources, the AI is still pulling in the wrong source and giving an incorrect answer no matter what I do, so I’m unable to resolve flagged answers even though the correct answer is right there in the source documentation.
The knowledge agents also seem to be responding weirdly to prompts, so I had to remove prompts and go back to the default esttings.
I’ve had to instruct my team not to use AI Answers right now (which is their most-used Guru feature) and to only rely on actual source material for the time being.
Is anyone else having a deprecated experience ever since the updates were pushed yesterday (May 13th)? Just wondering if I’m missing something/doing something wrong on my end. 😔
