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Since Guru pushed an update to the AI Agent Center (fka “AI Training Center”), my team is reporting highly inaccurate or nonsensical answers, and I’m having a really hard time using the training center to correct answers or pull in the proper sources. When I try to use the AI Agent Center to “boost” the proper sources, the AI is still pulling in the wrong source and giving an incorrect answer no matter what I do, so I’m unable to resolve flagged answers even though the correct answer is right there in the source documentation.

The knowledge agents also seem to be responding weirdly to prompts, so I had to remove prompts and go back to the default esttings.

I’ve had to instruct my team not to use AI Answers right now (which is their most-used Guru feature) and to only rely on actual source material for the time being. 

Is anyone else having a deprecated experience ever since the updates were pushed yesterday (May 13th)? Just wondering if I’m missing something/doing something wrong on my end. 😔

Hi ​@Ivy Elgarten ! Thanks so much for flagging this—what you’re seeing sounds off, as we haven’t heard similar reports from other customers since the update. That said, I’m really sorry you’ve had to pause use of AI Answers in the meantime -- we definitely want to resolve this issue.  Our CS team just emailed you to hop on a quick call to dig into what’s going on and help get things working the way they should.👍 Appreciate your advocacy and partnership! 

I am running into a similar issue, not being able to remove incorrect sources has made the AI training center effectively useless for me. No matter how many times i regenerate an answer it continues to cite the incorrect souce

Hey everyone! Caroline from Guru here, I wanted to share here that our engineering team has released an update to the AI Agent Center that should improve the experience of folks running into trouble with boosting new sources. Apologies for the trouble and sincerest thank you to those who shared feedback with us! 

We’re always looking for ways to improve answer accuracy, so if you have any feedback, we’d love to hear it!

 

 

​@Caroline Krueger Would this fix also give us back the ability to remove unhelpful sources like ​@Chris Haack mentioned? 

 

​@Caroline Krueger Would this fix also give us back the ability to remove unhelpful sources like ​@Chris Haack mentioned? 

 

It does not unfortunately 

Hey everyone! 

I wanted to share an update regarding recent improvements to the AI Agent Center. We have decided to revert our answers editing experience to the previous behavior. Based on customer feedback, we realize that our prior experience is a better fit for our customer needs. We will be planning more improvements down the road, and we will ensure our customer needs are factored into our next release. Thank you for you patience as we worked through this!

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