👋 Hi! As a fully remote team here at Articulate, we work to balance our internal comms in order to ensure that everyone is aligned and has access to important information without overwhelm. We've found announcements helpful for flagging important information for teams. Do you use announcements for your teams? What kind of content do you pair it with? ☑️
How does your team use Knowledge Alerts?
Our support team leads use alerts to send out a guru card about about a new feature releasing soon (what it is, how to use, FAQs, etc), so that the reps have context and are aware of new features before it is released to users and they reach out to support to ask questions.
Ooh, I like that about new feature releases!!
+1We use them for updates. We're a startup, so things are always changing very quickly. I send out a categorized update on Monday, Wednesday, and Friday and we use announcements to keep folks in the loop when those go out. 😊
or company wide security trainings / updates too!
Here’s a previous Deep Dive with examples of how announcements in action, and here’s a help article if it’s useful for anyone as well.
We use announcements when we publish a new card with a change to process (or a new process rollout), that way we can track who from our teams have seen the cards to ensure everyone is up to speed on process.
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