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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 549 Posts
  • 1,666 Replies
548 Posts
Lynn Miller
Lynn MillerSmart Cookie
posted in Q&A
Definition of what goes in your knowledge base?

We are getting ready to implement Guru in a phased approach across our ~350 person remote/distributed company. I’m curious how other folks are helping to define for their users what should and should not go in to their Guru knowledge base? For example, we don’t want users to save meeting minutes in Guru, as meetings and other in-progress work is not authoritative/definitive. What guidance do folk give their users to help make it clear what should and shouldn’t be in Guru? TIA!!!!

1412
K Vermilyea
Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A
Dashboard shows very old announcement that doesn't show in my read or unread

We’re not able to clear this. It’s not showing in read or unread. It’s been here ever since the UI change. This happens for me and my colleagues, not just one person.  

1087
Siobhan Hyser
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Grace FordKnewbie
asked in Q&A
2 Step Verifying Process

Hi everyone! Just wanted to get some ideas on essentially having 2 verifiers on cards. We have an independent contractor creating and updating all of our health and safety cards. We want the independent contractor to be receiving notifications on cards to be verified and make updates - then we are wanting the card to be verified internally after reviews and change’s have been made. Does anyone have any current processes that sounds similar or some tips on how we could manage this?Thanks team!Grace  

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Linda Moore
Linda MooreSmart Cookie
asked in Q&A
Announcements: Reader Analytics spreadsheet

How long does it take to receive the Reader Analytics spreadsheet via email for an Announcement? I am a sender of a recent company-wide announcement (knowledge alert) and I have attempted twice and have not received it?

424
Linda Moore
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A
Can we see which terms a specific user is searching, and whether or not they were successful?

Hello! Is it possible to see which search terms a specific user is using? Specifically- which ones were successful and which ones were not (for one particular user)?  Thanks in advance 

260
Reba Mitchell
Alex Helton
Alex HeltonKnewbie
asked in Q&A
Issues with how cards display for people in Safari

User is seeing the card with all the images laid out on top of each other (rather than next to each other in a mosaic) and they can’t scroll down more than a 3-4 lines.This has come up a few times. Happens mainly in Safari.Is it an issue with how I authored the card or with that browser?

554
Laura Desmond-Black
Jean Baptiste
Jean BaptisteKnewbie
asked in Q&A
How can we delete automatic generated slack posts when adding a Guru card link in a post?

There is no possibility to hide it  

1073
Jean Baptiste
Cheryl Parrett
Cheryl ParrettKnewbie
asked in Q&A
Guru author no longer with the company

I have several cards that have been created by an individual who is no longer with our company.As an admin, I cannot archive these cards. Is there a way to change the author?

635
Cheryl Parrett
Laura Frencken
Laura FrenckenSmart Cookie
asked in Q&A
Making cards invisible in the searchbar

Hey! I was wondering if you could make cards invisible in the searchbar but accessible for everyone (only when they need it)? We have small cards that are an element of a ‘head’ instruction. This mostly contains a table which doesn't fit between the instruction or is only necessary in certain situations. Now they show up in the searchbar. This is not convenient because the search bar gives more results than needed and we don't want our employees to mis the important steps where they need to start.  We've tried:Include the content in the same Card with the use of markups. This doesn't work because the nummering/bullits will not continue after a markup. Include the content with a table of content. This only makes it difficult for our employees to edit the content because it is not easy to edit for everyone.  Put a note in the ‘side’ instruction: ‘you only need this content when ..’ or ‘you've first followed these steps [link] before you start with this Card’. This option is still open if

733
Laura Desmond-Black
Ernest Mucheru
Ernest MucheruScholar
asked in Q&A
Guru is not fetching more details on analytics

Hello fellow Gurus,I am trying to get a deeper view of the Searches Producing Results and Searches Producing No Results but I’m getting the error message ‘Failed to fetch’. This is a feature that I have previously used and was working fine. What could be causing this? 

542
Ernest Mucheru
Mark Alcarez
Mark AlcarezKnewbie
asked in Q&A
How to make images bigger on page

Is there a way to size an image larger when I cut and paste it in? Some of my images have lots of type. It would be nice to make them bigger.

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Mark Alcarez
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Anonymous
posted in Q&A
In this economic downturn, what challenges are you facing?

I know we’re all dealing with different challenges in this current macro economic environment, ranging from increased scrutiny on all expenses to shifts in strategy to the heightened risk of downsizing and more. What challenges are you all experiencing, or are you starting to think ahead about proactively?If we can surface some of the challenges we’re working through, this can be a space where we can support one another and offer helpful guidance, shared experiences, and resources. Along these lines, we’re holding a two-part Deep Dive webinar series coming up on how to measure and articulate the value of KM and Guru (part 1), and proactively guide conversations about consolidating other tools into Guru (part 2), and I’d love any and all input on how we can shape these sessions (and other resources) to best support you over the coming months. Thanks in advance for your candid input!

661
A
Sydney Sundell
Sydney SundellFormer Guru employee
posted in Q&A
Tips for making the most of the Guru's updated navigation

Hi all! I wanted to share some tips/thoughts I had while recently making some light adjustments to a Collection I manage. While thinking about how to make the most of our updated navigation, I realized I was able to significantly cut down on the layers of hierarchy I had in this Collection, and consolidate several Board groups/Boards to create an experience that is much simpler to browse. I hope you find this inspiring! How are you thinking about making the most of the new nav?  

881
Ernest Mucheru
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Slack and App, Wiki, Invited to Channels

Hi All - I might be overlooking. Is there somewhere that has some articulation about the difference between the Slack app being a connected app to Guru company wide and an individual adding the Guru Wiki to their slack workspace? I’m trying to understand the difference in functionality.For example, what if all Guru users have access to the Slack app being connected, but don’t add the Guru Wiki? What functionality don’t they have access to? 

211
Lynn Miller
lena111
lena111Knewbie
asked in Q&A
Compatible LMS

Hi there!We are quite new to Guru and love it so far! I want to start incorporating interactive learning and am curious if there are any LMS that work with Guru that allow for course creation with quizzes and such? Thanks in advance!

4545
Valerie Renda
Abbey Florence
Abbey FlorenceSmart Cookie
asked in Q&A
Template Collection

This feels like a very obvious question, so I apologize if I am overlooking an existing tool. But… is there a way as an Admin to view and manage card templates? I assumed they would be visible in Card Manager or Team Settings, but I don’t see them there. We may want to make bulk changes (like applying tags or reassigning them to a central person). The only way I have found to view templates is when you actually go to create a card (https://help.getguru.com/en/articles/4739966-creating-and-editing-a-template-card).  Thanks!

822
Abbey Florence
David MacVicar
David MacVicarBrainiac
posted in Q&A
What is everyone's archive strategy?

Curious to know how you approach archiving content, in your respective company/vertical? Do you use a set timeframe, verification status, etc.

682
Joaquin Felix Dalla Via
Callie Rojewski
Callie RojewskiGenius
asked in Q&A
Leveraging surveys to measure your Guru success 📋

 What questions do you have about leveraging surveys to capture your Guru success?  Conducting an internal survey allows you to get direct quotes, comments, and feedback from Guru users about their Guru experience. This could be as simple as starting a Slack thread in a team channel or DMing some of your top Guru users. Are you considering implementing surveys to understand the impact Guru has had for your team? What questions do you have about getting started?  Drop them below! If you’re exploring this topic, consider leveraging Slack apps like Polly to run polls and surveys in specific Slack channels.Sample Guru Survey (often used post roll-out) How do you ask your team for feedback about Guru? Check out the Polly app to launch simple, internal surveys over Slack

965
Madeline Bidwell
Calvin Yip
Calvin YipKnewbie
asked in Q&A
Thai partial search function

Hi Team, We got a team in Thailand which they will use Thai to search for cards. It’s found that the partial search function in the card detail content is not working, we are looking it to behave like the searching function as confluence or google doc.

231
Callie Rojewski
Jodi Peters
Jodi PetersKnewbie
asked in Q&A
Permissions: Can edit and publish, but not verify

Having looked at the documentation on Guru permissions, I don’t think this setup is possible, but thought I’d ask to see if anyone has any recommendations.  We’d like to create a group which has access to edit and publish edits, but not verify. 

331
Callie Rojewski
Susan Minne
Susan MinneKnewbie
asked in Q&A
Do you know anyone who is looking for a Guru Administrator position?

My company, DroneUp, has a job opening for a fulltime experienced Guru Administrator working remotely anywhere in the United States. DroneUp is a drone delivery and services company. We are growing rapidly and are in the process of implementing Guru as our knowledge Base / intranet platform.If you know anyone who might be interested in this position, see the link below for more information. When you or others apply, reference this conversation and I shall ask our Talent Acquisition people to watch for it.https://www.linkedin.com/jobs/view/3086755729/?refId=%2BY4gF1UJ0XFe0h0bL2GdtQ%3D%3D&trackingId=GqUHoUgIcnvLvhLxfOB0yQ%3D%3D.Thank you! 

340
Susan Minne
Twila Gates
Twila GatesKnewbie
asked in Q&A
No email notifications when clicking on "reply" button in comments

When we add a comment - we get our emails using @mentions.However, if we are viewing comments in a card and click on the reply button and send a reply - no email notifications are sent.This requires that we start a new comment which makes it difficult to follow the stream on a particular comment.How can we get emails when the “reply” button is used?Thanks for helpTwila

231
Marie Frei
Callie Rojewski
Callie RojewskiGenius
posted in Q&A
How support teams use Guru 💡

Need some ideas for how to best organize your Customer Support Collection in Guru? We've got you covered! In our recent Deep Dive, we split into breakout rooms to discuss how different teams use Guru. Gain inspiration from Guru’s own technical support Guru @Caroline Krueger , dig into the resources, and drop your questions and examples below.   In our breakout room discussion on Guru for Support Teams, Caroline covered her role at Guru and how she manages:Product information in Guru Documenting FAQs (and one-off Qs) Support team processesGet a closer look at her collection structure:  Grab similar Card Templates: Support Policies & Procedures Customer Support OverviewGet more inspiration:Examples of organizing customer support content in Guru How does your support team use Guru? Keep the conversation going below!  Share your feedbackIf you have feedback on the Deep Dive experience and content, please share your feedback in this 5 min Deep Dive Survey. A winner is chosen every month

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Callie Rojewski
Callie RojewskiGenius
posted in Q&A
How do people ops teams use Guru? 💡

Need some ideas for how to best organize your People-Ops Collections in Guru? We've got you covered! In our recent Deep Dive on Guru for different teams, we be split into breakout rooms to discuss specifics. Sharing Company KnowledgeGain inspiration from Guru’s own Internal Comms specialist Guru Emma Healy, dig into the resources, and drop your questions and examples below.   Emma covered her role at Guru and how she:Creates internal communications “rituals” so employees can better navigate the information they need to do their jobs Sources information for Company-Wide Newsletter Uses knowledge alerts to keep teams informed  Creates Cards for company-wide events Get a closer look at the company-wide collection structure we have at Guru:  Get a closer look at the Guru Knews Template:  Get more inspiration:How to use Knowledge Alerts Revenue Team Newsletter Template Are you a People Ops team member looking to use Guru for new hires? Check out these recent conversations with Guru Knowledg

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Marie Frei
Callie Rojewski
Callie RojewskiGenius
posted in Q&A
How do sales teams use Guru? 💡

Need some ideas for how to best organize your Revenue Team / Sales Collections in Guru? We've got you covered! In a recent Deep Dive, we split into breakout rooms to discuss how different teams use Guru. Staying competitive with up-to-date knowledge@Kristin Fretz , Director of Revenue Operations at Bread Financial, will share how she’s used Guru to support her revenue team. “I'm a revenue operations person who is a systems fanatic. For the last three years, I built up an enterprise tech stack and made it sync with Salesforce. Guru is a big part of that. That's why I need a whole collection for this knowledge. I have 20 plus Saas tools and a sales person gets assigned at least eight of them on their first day. Keeping all of that knowledge straight is a lot to process when you join. Guru is a great way to sort of take that pressure off of you don't need to learn everything right away, but it's here when you're ready.” She’ll cover her approach to:Structuring the Sales Techstack informat

1261
Madison Schaefer

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