Q&A

Ask and answer questions about all things Guru and knowledge management

  • 462 Posts
  • 1,478 Replies

462 Posts

A
Anonymous
posted in Q&A

Are you using Slack, Microsoft Teams, or something else for internal chat?

Hey everyone! Based on the feedback we got from last week's office hours, let's kick off some conversation around our tech stacks. To start: Are you using Slack, Microsoft Teams, or something else for internal chat?

6
P
3 years ago
kelly
kellyScholar
posted in Q&A

Anyone here using competitive intelligence platforms with Guru?

hi all! anyone in here using competitive intelligence platforms with Guru? would love to hear about how/if you are using the two together!

5
kelly
3 years ago
Siobhan
Siobhan
posted in Q&A

How can I see how many users copied a synced Card link?

Is there a way to see how often the "Z" button was clicked to copy an article link when someone has searched in the sidebar? They don't have to view the card to copy the link and I'm trying to determine engagement with that. Users will not necessarily filter for the collection so I can't count on that option in the analytics.

0
Siobhan
3 years ago
A
Anonymous
posted in Q&A

How Guru's Collection Champs organize our Collections

For folk who didn't catch last week's Guru Deep Dives, we heard from a few different Collection Champs at Guru about how they organize their department's Collections. Check out this clip where Emily Nguyen walks through the Marketing Collection: https://getguru.wistia.com/medias/hn10ks6tom

2
Allie Sokoloff
3 years ago
Mirna Lessinger
Mirna LessingerSmart Cookie
posted in Q&A

Do you have tips on using Guru emojis in Slack for adding Cards from Slack into Guru?

:wave: hey everyone, happy Friday. Quick question for those using Slack Reacj channeler. I'm trying to find a good workaround for the limitation on using the same emoji for different channels/purposes. I'm assuming most people are creating a different emoji for each purpose , is this the case or do you have any other suggestions? I really like the Guru brain emoji, and I wish I could keep using that consistently across the different channels.

4
Ali Berman
3 years ago
Katie Vermilyea
Katie VermilyeaSmart Cookie
posted in Q&A

Does anyone have any recommendations for vendors that do first-time/new manager training?

:wave:  Hey Guru Sales friends! Does anyone have any *recommendations for vendors that do first-time/new manager training*? I want them to have a safe (virtual) space to practice the basics and learn from/connect with others outside of our org. I'm thinking of AMA off the top of my head, but would love recommendations.

2
Renee Osgood
3 years ago
Nick Snelling
Nick SnellingSmart Cookie
posted in Q&A

What tools are teams using for innovation management, ideation etc?

Hi all, what tools are teams using for innovation management, ideation etc? Any that play nice with Guru and are well suited to an SME business? Would really like it to handle capture and rating of ideas with the least friction possible, perhaps also measure / assess the value of them, but doesn't necessarily have to facilitate the project management aspect of seeing the development of an idea through to completion.

2
Nick Snelling
3 years ago
J
Jessica Saranich
posted in Q&A

Are any of you managing facilities or re-opening offices in the NYC area?

Are any of you managing facilities or re-opening offices in the NYC area?

10
Kristin Fretz
3 years ago
J
Jenn GKnewbie
asked in Q&A

How can you move Sections around?

hmmm strange. I'm able to click and drag them around in my Guru instance.

6
Ali Berman
3 years ago
A
amararepsKnewbie
posted in Q&A

How do you collect proof of reading Cards?

Not sure if someone has already said this. My HR person is wanting me to use Trainual in addition to Guru (or instead of). The reason being is that she wants us to use Trainual for our employee handbook so that people can sign off on having reviewed different aspects of it. Does Guru do this or is there anything on the roadmap to have people sign off on having reviewed cards? I need to document that policies have been reviewed somehow. I COULD work around it... but it would be a bit cumbersome. Any ideas? Thanks!

5
A
3 years ago
I
Ian Herzing
asked in Q&A

I'm wondering if an SOP or a best practice exists on "How to write a good Guru card?"

Hi friends! I was wondering if an SOP exists for a best practice on "*How to write a good Guru Card*". In short, we are running into a situation in which employees are creating cards and just throwing links to other documentation within the card without clear explanation of what that link even is in the first place. Thanks!

4
A
3 years ago
Brianna Zoffka
Brianna ZoffkaSmart Cookie
asked in Q&A

How to bulk upload/create cards by CSV?

have you guys ever thought about implementing a bulk upload feature via csv? for instance, we just launched a new product and have tons of FAQ's that we are putting in one by one. i would love to have been able to put those in a sheet and upload. i could then fill in the context if necessary. this also came up with our CSM team. they all worked as a group to put together plays for objection handling but they were all built together outside of guru. so they then had to put them in guru but wished to be able to bulk upload

3
Priya Ranganath
3 years ago

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