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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 502 Posts
  • 1,569 Replies
502 Posts
I
Ian Herzing
asked in Q&A
I'm wondering if an SOP or a best practice exists on "How to write a good Guru card?"

Hi friends! I was wondering if an SOP exists for a best practice on "*How to write a good Guru Card*". In short, we are running into a situation in which employees are creating cards and just throwing links to other documentation within the card without clear explanation of what that link even is in the first place. Thanks!

754
A
4 years ago
Brianna Zoffka
Brianna ZoffkaSmart Cookie
asked in Q&A
How to bulk upload/create cards by CSV?

have you guys ever thought about implementing a bulk upload feature via csv? for instance, we just launched a new product and have tons of FAQ's that we are putting in one by one. i would love to have been able to put those in a sheet and upload. i could then fill in the context if necessary. this also came up with our CSM team. they all worked as a group to put together plays for objection handling but they were all built together outside of guru. so they then had to put them in guru but wished to be able to bulk upload

2403
Priya Ranganath
4 years ago

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