Q&A

:wave: Hey folks! Looking for any advice or guidance on how to use Guru with monday.com so the tools complement one another rather than cause confusion about where to document what. The fact that the two don't integrate (to my knowledge) is a bit of a stumbling block for us so far.

Does anyone have a rule of thumb or workflow they'd like to share for sending out & following up on knowledge alerts? I sent out a knowledge alert on one card on day 1, then sent a reminder for three workdays in a row, and the KA read rates are still pretty low (56%). We're newer to Guru, and this card is to inform a few teams about a pilot we're starting for Guru, so higher readership may come with time, but I'd love to know what works for you all

Would love to learn more about other companies that use both Confluence and Guru successfully. We operate both products and are finally evaluating guidelines for what information should be stored where. • Which teams are operating in each platform? • What guidelines are there as to where information should be stored? (i.e. product vs. business information) Some added context: • Moving completely off Confluence *is not* in consideration • Only 50% of our org has Guru licenses - an output of our planning is a recommendation re: additional spend for full company licensing.

*Question:* I am having an issue with viewing permissions for videos. I have all our videos hosted in a shared drive in Google Drive. Those users that are part of that shared drive can view the videos in Guru just fine. However, those that are not in that shared drive are unable to view the videos in Guru. I really don't want to give everyone access to that shared drive as it becomes overhead for us. Is there a way for us to solve this without having to give all Guru users access to shared drive or having to make the links public?

It's snowing here in my small town of NYC! Do any of you guys use Guru to manage PTO or snow day SOP? If so, curious if you use a Knowledge Alert to send it on the day of, or if it's something people just float onto?

*TIP: We found a way to enable non-guru admins to manage their own Guru groups.* Guru groups must be controlled by Guru admins, however you can enable individuals outside of the administrators to do so by using Okta AND Google groups. For example, at Strava we have several Google groups that we give group owners control over. They add and remove members from their Google group as they need. We then can have our IT team send that Google group over to Okta and then to Guru as one of the synchronized groups. Any time a person is added or removed from the Google group, it updates Guru without Guru admin intervention.

does anyone have any suggestions on how to use Jira and Guru in conjunction with each other, so as to replace Confluence? I don't see any integration or connectors.

Cross posting here - does anyone else who uses Guru for saved Support/CX responses have tips to share with @siobhan?

And we're almost at the end of the first month of 2021 (sounds scary, I know)... wanted to start a quick thread to get a feel: What did you learn over the course of the last month and this new year with your team and Guru?

Loving this post by @jsoffa that just came out on the Guru blog! I know all teams struggle with their own versions of internal communications "noise" - notifications, pings, information overload all around. Guru, especially last year, had to take a closer look at our communications norms to improve the way we shared information and collaborated. As with any good process - the core problem, the why, and experiments to test a solution had to be put in place! Full story here. Curious - what specific Guru cards or processes allowed you to combat information overload for your teams this year?

Best practices for presenting large amount of material that is housed on a Guru card? I want to avoid copy/pasting it into a powerpoint, but I find the Guru card isn't always the easiest to read when presenting on a large screen. Any best practices here? Curious how Guru presents the material for lets say a new product roll out when you have a lot of material in a card you need to showcase and speak to?

Hi, we're a guru org and I would love to use guru to power our customer help website. Is there an easy way to do this with Guru? And/or what does the team at guru do to power https://help.getguru.com/ ? Some context: • We use salesforce for our CRM • We currently use salesforce for our customer support ticketing • We currently use salesforce knowledgebase for our help site but IMO it has a terrible UI (internal and customer facing), is not easy to manage, and has poor search functionality. Appreciate any suggestions related to this on how you might handle or what you might suggest here :pray:.

Happy Hump Day! Question for y'all: We don't use the Analytics tab as much as we probably should, and want to know the best way to dive in. While this is an open-ended question, curious how you and your team use Guru's Analytics feature. What do you look for most? Card usage? Team usage? :add-to-guru:

HI! Does anyone have examples of how they used cards to manage a new hires onboarding schedule? (I searched Slack and found all of your amazing onboarding lists - but nothing that looked like an agenda). I was using the table, but with the limited functionality it doesn't look as pretty as I had hoped :wink: Hoping there is a better idea out there!

Hi all! I hope everyone is having a productive end to 2020 and ready to come back next week refreshed! :sparkles: As we get ready to start the new year, does anyone want to share a favorite sales enablement (or sales methodology) book, podcast, or resource for professional development? :fireworks: :calendar: :books:

Hi everyone and happy holidays!! Quick question for you -- just found out (like 5 minutes ago) that images I saved in Guru cards to send to clients in Intercom are not transmitting through to the client. :grimacing: Wondering if I should be uploading images in a different manner or is there something else I should know to ensure our saved message images will go through via Intercom? Thanks a bunch!! And no rush - this can be dealt with post holiday for sure :+1:

:snowflake: Happy Holidays y'all! Quick question - how does your team use Guru to share information on office closures? Do you list all "office closed" dates in a card? Do you use a shared calendar? We're looking into how we can better communicate the days we're out, and who needs to be on standby, etc. Any thoughts?

Am I missing it, or is there no total number of cards that need Verification in My Tasks? The only place I can see this right now is in the morning Slack notification, but sometimes I just want to know the total after I've chipped away for a while. I realize I can do this in Card Manager, but I'm really just looking for a total number somewhere on the My Tasks page.

We're seeing a pretty big adoption problem that I believe stems from the fact that cards open as a modal (isolated card on a black background) when you arrive at them from a link or a search. So many of our cards are surrounded by other cards that provide a huge amount of context, but it's easy to hop from card to card without ever realizing they live within this larger ecosystem (what we call a knowledge base). As a result, navigation of Guru can feel really chaotic to many of our hesitant adopters. Right now, it requires a lot of education around either 1) using the breadcrumb link at the top or 2) linking to the board to allow someone to easily open what we're calling the "directory view." Is there something we're missing? Or other ideas for simpler workarounds that others have used? Thanks in advance!

In the searches producing results section of analytics, is there an easy way to see what cards were viewed when users received their search results? Use case: I'm interested in seeing my top-performing cards. I'm a bit new to analytics, though, so maybe there's an easier way to go about getting that info?

I'd love to know your best tips for getting more people to use Guru. consistently What features or things that you've done have you found have led to better adoption from your teams (templates, search tips, tagging, etc.)?

Hey everyone, hope you had a great holiday weekend! We have some newer Guru champions and admins in our channel , so let's get into the holiday spirit by sharing some words of wisdom with our peers. *What's one piece of advice you'd give your past self (or past team) as you were ramping up with Guru?*

Hey everyone! We hope you had a relaxing week last week and were able to take some time off. :calendar: :fallen_leaf: As we're heading toward the end of the year, I thought it would be good to start a discussion about December/end-of-year goals. *What are some of the key initiatives you're hoping to close out by year end?* :whitecheckmark: :fireworks: I'll start with mine in the :thread:

Hey Everyone, I have had a few employees request a "personal collection" only accessible to them. They mentioned that this would be a good place for them to store more confidential information and have a place to draft documents before moving them to a new collection. Has anyone else tried this? How did it work out? I'm not sure whether it would be helpful or add even more places for documents to hide

Hi community! Hope you are well.