Q&A

HI! Does anyone have examples of how they used cards to manage a new hires onboarding schedule? (I searched Slack and found all of your amazing onboarding lists - but nothing that looked like an agenda). I was using the table, but with the limited functionality it doesn't look as pretty as I had hoped :wink: Hoping there is a better idea out there!

Hi all! I hope everyone is having a productive end to 2020 and ready to come back next week refreshed! :sparkles: As we get ready to start the new year, does anyone want to share a favorite sales enablement (or sales methodology) book, podcast, or resource for professional development? :fireworks: :calendar: :books:

Hi everyone and happy holidays!! Quick question for you -- just found out (like 5 minutes ago) that images I saved in Guru cards to send to clients in Intercom are not transmitting through to the client. :grimacing: Wondering if I should be uploading images in a different manner or is there something else I should know to ensure our saved message images will go through via Intercom? Thanks a bunch!! And no rush - this can be dealt with post holiday for sure :+1:

:snowflake: Happy Holidays y'all! Quick question - how does your team use Guru to share information on office closures? Do you list all "office closed" dates in a card? Do you use a shared calendar? We're looking into how we can better communicate the days we're out, and who needs to be on standby, etc. Any thoughts?

Am I missing it, or is there no total number of cards that need Verification in My Tasks? The only place I can see this right now is in the morning Slack notification, but sometimes I just want to know the total after I've chipped away for a while. I realize I can do this in Card Manager, but I'm really just looking for a total number somewhere on the My Tasks page.

We're seeing a pretty big adoption problem that I believe stems from the fact that cards open as a modal (isolated card on a black background) when you arrive at them from a link or a search. So many of our cards are surrounded by other cards that provide a huge amount of context, but it's easy to hop from card to card without ever realizing they live within this larger ecosystem (what we call a knowledge base). As a result, navigation of Guru can feel really chaotic to many of our hesitant adopters. Right now, it requires a lot of education around either 1) using the breadcrumb link at the top or 2) linking to the board to allow someone to easily open what we're calling the "directory view." Is there something we're missing? Or other ideas for simpler workarounds that others have used? Thanks in advance!

In the searches producing results section of analytics, is there an easy way to see what cards were viewed when users received their search results? Use case: I'm interested in seeing my top-performing cards. I'm a bit new to analytics, though, so maybe there's an easier way to go about getting that info?

I'd love to know your best tips for getting more people to use Guru. consistently What features or things that you've done have you found have led to better adoption from your teams (templates, search tips, tagging, etc.)?

Hey everyone, hope you had a great holiday weekend! We have some newer Guru champions and admins in our channel , so let's get into the holiday spirit by sharing some words of wisdom with our peers. *What's one piece of advice you'd give your past self (or past team) as you were ramping up with Guru?*

Hey everyone! We hope you had a relaxing week last week and were able to take some time off. :calendar: :fallen_leaf: As we're heading toward the end of the year, I thought it would be good to start a discussion about December/end-of-year goals. *What are some of the key initiatives you're hoping to close out by year end?* :whitecheckmark: :fireworks: I'll start with mine in the :thread:

Hey Everyone, I have had a few employees request a "personal collection" only accessible to them. They mentioned that this would be a good place for them to store more confidential information and have a place to draft documents before moving them to a new collection. Has anyone else tried this? How did it work out? I'm not sure whether it would be helpful or add even more places for documents to hide

Hi community! Hope you are well.

:add-to-guru: If you used Guru for this past weekend for BFCM (support, internal scheduling, etc.), what's one tip you'd share to improve for next week?

:wave: Hey all, anyone have any advice about managing *third-party contractor access in Guru*? we're bringing on some Support contractors and want to limit their access. Curious to hear what others have done!

Any ideas how to use Zapier and Guru? :slightlysmilingface:

Card "WIP: SME Charter of Responsibilities" added to Board: Knowledge Resources by Chris Anderson

Happy Thanksgiving all. Looking to connect with someone who has both Guru & Salesforce Communities as a vital part to operations to a Service/Support structure. Please shoot me a DM

Thanksgiving Eve question! As we gear up for the holiday weekend, do any of y'all use cards for recipes, meal plans, etc.? Does Guru have a place at your org's BFCM?

Is there a way to see a count of cards created within a specific amount of time? I'd like to compare cards created MoM.

As the end of the year is approaching, what are ways in which your CX team is ensuring that guru is part of the success of the individual KPIs, team KPIs, department KPIs for 2021?

How do I paste the template to keep the formatting? When I copy/paste this template, it loses all the table formatting. https://www.getguru.com/add-to-guru/glossary-of-terms

Hey all! I've been doing some digging into my Guru analytics (love that feature!!) and had a question about MAU. I know MAU is any active user who has performed an active event, but am having trouble finding the definition of an "active event." What is an active event? (Not sure the best channel for this question - if I should post it elsewhere, please let me know!)

Wondering if there is someone who could assist me in building out some knowledge triggers. I seem to be missing something :disappointed:

Hi all! - Does anybody know if there's a quick way to get a list of Slack channels where Guru cards have been used?

Hi! I noticed in this blog post an awesome brand story Card that nicely displays Guru's hex color codes. Is that a markdown element? Curious if Guru can share how that was made? Thanks https://blog.getguru.com/how-guru-uses-brand-guidelines-to-empower-our-revenue-team