Ask and answer questions about all things Guru and knowledge management
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Hi Guru Community! Our company has many unverified cards, which need to be sorted out. Therefore, we looked up the statistics using the Card Manager. I noticed a problem with the numbers in the Card Manager and Analytics. After this update, the Trust Score moved from the Dashboard to the Analytics tab. What is the problem?The Trust Score can’t be measured easily by using the Card Manager. Example: Our Trust Score is now 56% (see screenshot). According to the Card Manager (top left), we have 1951 cards in total. When I filter the amount of unverified Card, there are 625 out of 1951 unverified cards, which is 32%, meaning a Trust Score of 68%. This is different from our actual Trust Score. It turned out that 1951 is the amount of all Cards, including the archived Cards. To identify the real Trust Score, I have to deduct the number of archived Cards from the total number of Cards. I would measure 625/ (1950-539) = 44%, which results in the actual Trust Score of 56%. This is a problem b
Hi, Was recently trying to embed an image in a collapsible section - where the image part of the markdown looked something like this: `<img src="...image.png" width="200" height="200" />`The problem is whatever image I put in markdown expands to the width of the guru page → meaning I’m unable to make the image smaller than the width of the guru page (even if I tweak the width and height values in the markdown)…. I noticed in a past Q+A → it was stated that Guru uses the `CommonMark` / github flavor of markdown - however, I tried my markdown in both CommonMark and github and minimizing the image size works there --- but not in Guru for some reason. It’s important for me to have the image embedded via markdown due to the need to embed the image within a collapsible section. Please let me know if there is anything I can do or if I’m doing something wrong.
Hi All - I’m currently wondering how people are encouraging team members to get knowledge out of Slack when appropriate (in our case, when knowledge is stable and not as much a WIP or draft)? Slack is our primary communication tool, but we have important info that never makes it out and into our KB in Guru. Perhaps I set up a channel where employees can link to Slack conversations that need to get in Guru, and I can then start a card for the appropriate team and assign an individual or group to verify that migration of knowledge? This will be more helpful when collaborative drafts are live because then I don’t even have to publish them. But I think a major key is how do I encourage/facilitate action?What are other knowledge mangers/teams/companies doing? What workflows have been successful?TIA!@Michael Mocerino
Hi all! I’ve seen a few similar posts but nothing that exactly matches my question: What are some tips to make sure verifiers get their content verified within a reasonable amount of time? I think our verifiers have gotten into the habit of ignoring notifications, and they don’t visit their “tasks” as requested. The more cards expire, the more overwhelming it might seem. As a result, I think verification is just falling off of the to-do lists of our busiest employees. It seems they know what is being asked of them, and they understand the importance of verification-- but they don’t have the time. In some cases, the consequence is they’ll rush to reverify when the content hasn’t actually been reviewed. Here’s what I’ve tried: Flagged low trust scores with verifiers and synched with them individually to see if I can help clarify any processes. Highlighted the consequences of unverified content Reduced the ask to focus on only the top 20 cards Asked to start by verifying 10 cards per
Need some ideas for how to best organize your engineering team collection in Guru? We've got you covered! In a recent Deep Dive, we split into breakout rooms to discuss how different teams use Guru. Staying competitive with up-to-date knowledge@Ryan Yurkanin , Guru Engineer, will share how the engineering team uses Guru to collaborate and deliver the ultimate knowledge management solution.He covered:The engineering team collection structure Cards hosting coding information to support the engineering workflow Cross-functional documentation to support collaboration Get a closer look at Guru’s Engineering collection: Get a closer look at Ryan’s Cross-Functional Team Guide: How do your engineering teams use Guru? Get the conversation started below!
Looking to understand how other teams are doing this……Our company just released a new feature, this resulted in the following: Product Team created a “product overview” Card in the product collection Sales Engineering team created a ‘sales faq’ card in the Sales Collection Customer care team created a card for their collection…Now we have 3 assets that exist, which serve various teams & use cases. Problem - there are multiple cards to update if the core card has a significant change. We are weighing whether we want to continue creating separate cards for separate teams, or end up with a single, large scale card which serves all audiences. This could be mitigated by having a very specific Table of Contents built out, however….the world where a sales rep could just use the chrome extension to get to their sales specific card is very enticing….Curious to get some feedback from the community!
Holy moly! A teammate just discovered that Guru will read photos for words and surface those cards in the search results. I tested by attaching nothing more than an image of a flowchart to a card and then searching for key words within that image. The results surfaced!! 😲 To my knowledge, this hasn’t always been the case. Is this a recent development? I couldn’t find anything in the community board to reference this very impressive feature!
Has anyone figured out a way to create a Guru card that displays a company or dept. org chart? I don't see a template for this. Just curious if others have tackled this successfully. Unfortunately, the org chart tool that our HR/Finance software (NetSuite) provides is awkward and doesn't provide iframe code for embedding in a Guru card.
Hello! I’m passing this feedback along on behalf of one of our agents: What is the problem? “Guru Link Copied” removes the ability for users to see card preview in extension (photo below) Steps to recreate: Open extension Click the “copy link” icon in any card > black background and “Guru Link Copied” text replaces the card preview Wait about ten seconds Click the black background and “Guru Link Copied” text > preview appears to left of the extension Option to click preview to see the card Who is it a problem for? Guru searchers How do you solve the problem today? Waiting ten seconds seems to allow the user to click the black background and “Guru Link Copied” text, though this is not intuitive How would you ideally solve the problem? Have “Card Link Copied” text appear in such a way that does not prevent viewing of the card preview How big is the problem (business impact, frequency of impact etc.)? Minimal / Low impact. We are a small team and this has
Hi there, I’ve been considering using Guru to replace our internal weekly email newsletter. Content and analytics-wise a card seems to work but one of the reasons we love the email newsletter is because it can be read easily on mobile by team members who travel regularly. Does anyone know if there is a way to send an email that displays the Guru card contents in the body of the email? We use an integration with Okta so many employees cannot open the Guru cards themselves on their phone. Thanks,Catherine
Howdy team, I was trying to reorder some cards within a section, and I can’t seem to do it anymore it appears that the UI for dragging and dropping cards from one location to another also seems to not be working for me anymore either so I’m having to go:to a section » Add existing card » search for the card » go to the original card location » remove from existing boardIt’s so many extra steps as opposed to the ol drag and drop. I just don’t know if this is a me problem or a wider problem.Is there a generic sort feature that I’m just really not seeing 😂
Does anyone know how to get videos to play in the Guru mobile app? Issue - In the Guru mobile app it was noticed that the videos that are embedded are not playing. Below is a screen print from my phone (iphone). Current workflow - We store out videos on a shared google drive, and when putting them into a card, we have been getting the embedded HTML code and putting that into an iframe. On a computer it is working nice, however a lot of our staff access Guru only from their mobile device. Current Workaround identified - Put the link to the video into the card as well. Users can click on the link and access the video, however it does not play through Guru so the user has to authenticate through another app.
Hey! What would be really beneficial is being able to use “AND” statements in the Knowledge Trigger setup. For instance, we have different processes for False Positive investigations depending on the product - so we could have have IF Conidition 1 is ProductA AND IF Condition 2 is “False Positive” use this Knowledge Assignment.It would really let us customise and recommend content in specific situations, while the ML learns what to recommend at specific times.
Hi everyone!Our team is planning to clean up and (re)build our tagging structure on Guru. We have trialed a “free-for-all” approach, but found that the tags were too inconsistent, and are looking towards a more purposeful tagging scheme. Currently, we are thinking of using controlled (admin-created) tags to group cards across various collections and boards (ex. onboarding material), and uncontrolled (user-created) tags for alternate search terms.Before getting started, I just wanted to gather some insights into lessons learned / pitfalls to avoid / best practices / examples / experiences of how you have structured your tags and how the implementation and maintenance process has been like.Thank you!
Yesterday, 2/6/23 around 2pm EST our users began losing access to any and all cards. These users are in different localities using different machines and have different titles. None of them belong to any Groups other than the default “All Members”. Adding them to Groups grants them permission to cards and collections those groups have access too, but not the cards open to “All Members”. We have been working with Guru Support 23 hours and this coincided with an “Edit” update as well as a yesterday File Service Partial Outage. This occurs in the extension or web app, and persists if you send the user a direct URL link to a card they were previously accessing.We have been working with Guru support for about 23 hours but are about to create a group with access to a new card with appropriate permissions before adding our users to it.Presumably we will delete this group later once “All Member” functionality has been restored or we (or Guru) find another solution.Is anyone else experiencing
Hi Guru Community,We are in the process of planning our Guru structure so that Authors can begin populating it with data (YAY!). But the Project Team is grappling with how IT Admin will best keep track of the Board Group Permissions which are clunky to review at the board level only. There are a bunch of posts requesting changes to this (and I have upvoted them all! 😄) but in the meantime, I am looking for suggestions for how to stay across this in the meantime. There was a suggestion of a spreadsheet in one webinar I attended but I didn’t ask for a template at the time.I am hoping that one of you might be able to steer me in the right direction or give me some tips to do/not do that you have come across on your Guru journeys.Thanks in advance!
Hey everyone! Our CX Team is completely re-organizing the content structure of our Guru boards but our company is quite complex… Does anyone want to connect and chat about what worked and what didn’t work for your company if you’ve gone through a similar struggle? Or if you’re super proud of how your company has organized and is using Guru, I’d love to chat about what’s working well for you!
When I have my Slack notifications turned on, and one of my groups is asked a question through Ask an Expert I appear to be getting duplicate notifications. Below are some examples. Is this working as intended, or is there a setting turned on somewhere that I need to turn off?
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