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Ask and answer questions about all things Guru and knowledge management

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424 Posts

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Lynn MillerSmart Cookie

asked in Q&A

Lynn MillerSmart Cookie

asked in Q&A

What are best practices for using Guru for internal comms?

Hi all - We’ve been using Guru as our KMS, but we will be sunsetting our current internal comms system (open source that has been integrated with Slack) and using Guru for that in the future. Teams update the company on major initiatives and status check-ins, but sometimes the knowledge doesn’t move out of the announcement itself (in effect, sometimes the internal comms system was treated as a knowledge base separate from the one we were using). We are thinking about using Guru announcements to share newsletters and team updates in cards. I’m hoping fellow Guru users might provide some insight into how they are utilizing Guru for internal comms:Do most people create a separate internal comms collection and how is that structured? Or are team collections housing those updates? When teams are providing updates, how are internal comms staff encouraging their teams to make sure that any stable knowledge is added into the announcing team’s collection where the other relevant knowledge alre

6 months ago

Akane SudreSmart Cookie

asked in Q&A

Card Templates

How can I delete a card template?

6 months ago

Graeme GeldenhuysKnewbie

asked in Q&A

How to add admonitions to guru cards?

What is the best way to add admonitions to our Guru pages? ie: Warning, Note, Hint text block etc? Guru text formatting doesn't seem to have such a concept. :-( Compare that to AsciiDoc for example. Any workarounds for this missing documentation feature?Also, if there is no suitable workaround, could such functionality be added to Guru text formatting? Admonitions are a common thing in documentation.

6 months ago

Reba MitchellSmart Cookie

asked in Q&A

Resources for formalizing KCS practices with Guru

Hi everyone!We've recently rolled out Guru for our support team, and have used elements of KCS methodology in developing many of our processes. I'm now looking to take the next steps.Does anyone have experience following a KCS curriculum path/certification from the Consortium for Service Innovation? If so, I'd love to hear about your experience with the course and how you've tied these practices into Guru. Similarly, if anyone has used other KCS courses/resources that have informed your use of Guru, I’m all ears!

6 months ago

Kendall Sipp-ParisKnewbie

asked in Q&A

Guru App in Front - Web based layout vs Chrome Extension layout

Hello! We are a newer company using Guru and are LOVING it so far. However, we have the majority of our users utilizing the Chrome Extension and we really enjoy the functionality of searching, cards viewed, multiple cards open in tabs for ease of moving between them and the other features of the extension. We then have a smaller set of users who are utilizing the Front app as their body of work have them in Front more and the way the Front App layouts obviously is basically the web based layout. The same features we love in the Chrome Extension do not function. One of the big ones is how when you have multiple cards open and they are in a tabs and you can easily move between them. Another is the filter feature causes problems when open and limits the full view in the Front App. Finally it isn’t as easy to find your favorites and agents love that quick easy access in the Chrome Extension. Our company will be moving to living more robustly out of Front for all frontline agents in

6 months ago

Erica GKnewbie

asked in Q&A

Guru Homepage Change

Hello, The user interface changed pretty dramatically without an email communication indicating the changes. My team is a bit confused on how to navigate the homepage. Is there a resource that lists the changes and how to optimize using the new homepage interface?Thank youErica

6 months ago

Kjetil KartevoldKnewbie

asked in Q&A

Custom colors

In a release mail I received contained this information: Admins can reinforce a sense of connection to the company with custom branding, making Guru feel more like your organization. Your custom colors and logo will appear across pages in the Guru web app, creating a sense of continuity across your company’s knowledge. I can’t find where I can define “custom colors”. Where is this? I assume it is not referring to color option of a collection.

6 months ago

Ashley GreenKnewbie

asked in Q&A

Recommendations for consolidating cards and card ownership for processes that are cross team?

Hi! Do any of you have advice/experience consolidating card ownership for cross-team processes? We’ve democratized card creation by letting teams create what they need. That has served us very well, but now we are running up against multiple cards on the same process written by different authors from the perspective of their teams. This can cause a little bit of confusion and waters down the single source of truth approach we hoped to have. Should one person do all the verification for each? Use better tags? Have a trunk card with branch cards linked to it?Any advice greatly appreciated - thanks folks!Ash

6 months ago

Siobhan HyserSmart Cookie

asked in Q&A

Moving a card but keeping its analytics?

I am trying to move some cards to a new collection. However, whether I export/import them or use Card Manager, it appears that their view data is reset. Am I missing a step or option somewhere? I am trying to work around issue where the analytics tab doesn’t filter for board or tag. (And card manager view count is always a total, not a affected by the date selected.) The export file from Guru has all the analytics data in it.

7 months ago

sanmeetsahniSmart Cookie

asked in Q&A

Count of Questions asked by a user?

If there a way to get the count of “Ask A Expert” questions raised by every user on the system, we need this to incentivize those who ask questions there by adding to the knowledge base. More like a leaderboard of who asked the most question in a period of time.

7 months ago

Casady BrownKnewbie

asked in Q&A

Tips for updating the organization of an existing collection

Hey Guru Community! We are currently working on completely reorganizing one of our collections (has ~1800 cards). We want to make it as easy of a transition and rollout as possible, so I was thinking about creating a new collection, adding in all the future board groups, boards, and sections so that all we would need to do is move the cards over. Would it be better to do that vs just updating the existing collection? Any insight as to what we may loose in creating a whole new collection?

7 months ago

MengKnewbie

asked in Q&A

How do I provide a url to an anchored section?

I saw this article already. But I can’t seem to get the anchor link to work in a url. For example, if I wanted to give my colleague a url to a specific anchor, the url loads up fine, but it doesn’t anchor.Here is a more explicit example: If I put an anchor called “aboutDogs” in my guru card, when I click on the url (for example https://app.getguru.com/card/12345/animal#aboutDogs) - the url loads up fine - but the browser doesn’t skip to the About Dogs section.How can I provide a url to an anchored section?

7 months ago

Matt FernaldKnewbie

posted in Q&A

What should a Table of Contents feature include?

I love Guru as a product overall, but man I just can’t with the lack of a Table of Contents feature! I simply cannot WAIT for them to create it. In the meantime, to the community at large, I ask: What should a proper Table of Contents feature in 2022 be able to do? I think at the very least,Auto-generate a table of contents at the top of the Card Include in the table of contents all headers & sub-headers in the Card Allow the user (me) to hide / show items in the table of contentsWhat do you all think?Matt

7 months ago

Xiumei ShiKnewbie

asked in Q&A

How to add spaces between lines in a table

How can I add more spaces between lines in a table? The current layout is very crowded if I have more than 10 lines in a cell

7 months ago

Reba MitchellSmart Cookie

asked in Q&A

Workramp and Guru integration: Keeping one source of truth

Now that Guru is our source of truth, I am hoping to reduce the number of places SMEs need to update content when things change. We use Workramp as an LMS, which allows Guru cards to be embedded. I’m finding that the Guru card isn’t formatted in the most useful way in Workramp, though. It looks clunky in that context, and makes the Workramp flow seem a bit disjointed. Wishful thinking, but is there a way to sync only SOME of the card content from a card into Workramp? Is that anything that would ever be on the horizon?

7 months ago

Anonymous

posted in Q&A

What workshops and collaboration/networking would you like to see at Knowledge Fest?

Knowledge Fest by Guru 2022 - a free two-day event uniting knowledge managers and thought leaders shaping the new world of work - is quickly approaching on Sept. 28-29! We’re in high gear confirming speakers and designing a stellar program of sessions, and would love your input...what types of workshops and community collaboration/networking opportunities would you find most valuable?Workshops will be opportunities for you to meet in small groups and collaborate to solve common challenges — things like how to drive company-wide adoption of KM tools, content architecture dos and don'ts, how to create an internal newsletter that teams will love, etc.What workshop topics would you love to see? What types of folks are you most excited about connecting with?Please share any and all feedback and ideas below! Copying in a few folks who expressed interest recently 😉 @Lindsey Hart @Ali Berman @Jose Paez @Valerie Renda @Nina Frank @Shona Fenner @Allanah Hughes @Laura Jolly @BethAnne Freund @Car

7 months ago

Annika TycerKnewbie

asked in Q&A

ZenDesk and Guru - tips on getting started

Any ZenDesk CS users out there who have been part of a Guru launch and implementation? I’m looking for “real world” advice on key success factors, pitfalls to avoid, realistic expectations, what works and what doesn’t. Thanks!

7 months ago

Paula SchwartzKnewbie

asked in Q&A

How to Print a Card?

Is there a way to print a card where the formatting of the card will remain? I have a group that would like to be able to print a card and take the printed version with them to do inventory vs. taking their laptop to look at the card to do inventory or their mobile. Below is what has been tried?Right click on the card and print - formatting shows the entire web page Coping the content of the card to a document - if there are pictures they are not showing What has been able to print is PDF’s linked to cards Any suggestions?

7 months ago

Anonymous

posted in Q&A

What are the root causes of burnout? How does info. overload play a role, and what can be done?

What have you all learned about the causes of burnout at your organizations (e.g., through ENPS or other employee experience surveys)? What effects has employee burnout had on teammates and the business? How has information overload - both the volume of information and the proliferation of tools and notifications - contributed to burnout you’ve experienced or observed on your teams? So many questions...would love to hear different perspectives from the community!@Julia Soffa (Principal Internal Communications Manager at Guru) explored this topic recently at Knowledge Fest, and it was fascinating to hear her insights and recommendations for how to combat information overload, and burnout, in the workplace.There wasn’t time for Q&A after the session, so I wanted to pull in some questions from the chat for follow up discussion:Erin Grau asked: “Can you share how you use Loom? I'm so intrigued, but it seems a bit intimidating.” @Tim Subealdea asked: “My team sends weekly announcements

7 months ago

Abbey FlorenceSmart Cookie

asked in Q&A

Block Quotes on Public Cards

Hi All, We noticed this morning that block quote styling looks different within the Guru interface versus a public card. Is that supposed to happen? Is there a fix in place to standardize the formatting? Thanks!Abbey

7 months ago

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