Ask and answer questions about all things Guru and knowledge management
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I was wondering if there was a way to see all the relevant cards for a search result. We recently changed some terminology within the company and it requires us to make a mass update to many of our Guru Cards. Unfortunately, I’m only able to see 50 out of the ~400 cards that may be relevant to my search and I’m unable to use the Card Manager to filter for attributes. Wondering if anyone has any insight into what I can do. Is there a way to export a list of my search results?Thanks in advance!
Within our CX organization we have multiple teams that use tools that point our agents to Guru Cards for additional details (e.g. Salesforce flows, Training modules, etc.)Unfortunately, our Knowledge Management team doesn’t have visibility on all tools that reference our Cards so we can easily disrupt a flow/training if we make significant changes (or archive) to a Card.Our manual solution that we adopted about a year ago was to use tags so we at least know that another tool has a dependency on a specific Card. That said, it’s not super thorough and it requires us to email/Slack a team if a large change is made. Guru’s linked Card feature is a perfect example of the visibility we need for other tools/software that our teams use. This will give us a better idea of what Card edits/updates will have downstream to any linked Trainings, Salesforce Flows, etc. I’m curious how other teams keep track of changes to Guru content that impact other tools at their company?Does anyone know what type
We’re planning on incorporating videos into many of our cards as we develop our content. We have been using Loom so far, but does anyone use something they like better? We’re lukewarm on Loom, it does the trick but we don’t like how the preview appears on the card before it’s played. What are others using to record videos for content in their cards? Do you have something that you especially like with it’s integration in Guru?
How do you build trust across your teams in a KM solution, or any other tool for that matter? And once you earn their trust, how do you keep it? We’ve probably all grappled with this challenge at one time or another. If folks don’t trust the system, chances are pretty slim that they’ll even give it a shot, let alone spend enough time learning the tool and using it enough to build behaviors that become habits.Lucky for us, @Dana Tessier (Director, Knowledge Management at Shopify) has a ton of experience and wisdom around building and sustaining trust in KM systems, and shared her insights with us last week at Knowledge Fest. After sharing her story, reflections, and best practices for building trust among teams in a KM system, Dana fielded questions from the live audience. Here are a few additional questions that came in that we didn’t have time to cover:@Gary Morin asked: “You mentioned knowledge was 96% up to date before Guru, but "over 90%" after. Was there a bit of a drop? If so, th
Dropping by to say that we updated the open source guru-cli tool. We created it a year or so ago to help with a few admin tasks. The most important update in this version fixes an error that occurred whenever a group was set as a verifier of a card rather than an individual.Some things you can do with the guru-cli:Verify any article on behalf of a user Find/replace across any or all collections Verify ‘expired’ articles Plus some other stuff!If this sounds useful to you, here’s the npm homepage: https://www.npmjs.com/package/guru-cliGithub: https://github.com/pliancy/guru-cli
Why are some cards showing revisions made after verification, but no changes were made to the content?
Hello! So my team is dealing with an interesting conundrum. There was a Guru card that was recently verified, but it showed up as a revision in the revision history. However, comparing revisions doesn’t show any changes to the content at all.We’ve only noticed this once so far, but it’s something we want to get to the bottom of because we have a Zapier automation that gathers all Guru cards that have been edited, and this one card that was simply verified made it on this list, even though no edits were made.Does anyone have any insight on what might be happening here?
Is anyone else experiencing difficulty when moving cards into different boards/sections with the new navigational layout? This used to be so easy before the change and now I have to move it and drop it in a spot a few times before the card ‘sticks’ to the new spot.
Hi. We just got finished with the first full draft of a style guide for content in Guru and someone suggested sharing it here since other posts here have been helpful for us. It’s based around the three main values at our company, which you can see towards the bottom of our careers page.You should be able to see the style guide here:https://app.getguru.com/card/c9ApakGi/Platformsh-style-guideDo any of you have any helpful examples or advice for style guides?
Some other teams have pages with useful information that we’d like access to in Guru but we don’t want or need to sync the entire space. Is there a way to embed a Confluence page the way that a Google Doc/Sheet can be so that any updates are shown, rather than doing a static copy/paste?
The ‘Favorite Board’ function does not seem to work right. After I favorite boards, they are properly displayed in ‘Heart Favorites’ section. When I click on one, the Collection shows up. When i click on another favorite, the screen defaults back to the Collection i had on the screen (even though the favorite board is in another collection). I assume this is because the subscription we have, but the application behavior is not good. (We are testing Guru against Notion, and this ‘Favorite’ behavior is creating a negative impression)
We’ve updated internal processes and want to re-assign 1,000+ Cards to a single verification team. Unfortunately, we discovered during testing, that re-assigning Cards individually (or with Card Manager) will reset the “Verified Date” to today’s date. We are trying to avoid having a large number of Cards come up for verification down the road and would like to see if we can keep the existing verification dates when re-assigning Cards to a new verification team. Any solutions/workarounds so we don’t have to individually adjust each Card to a specific Verification Date after transferring them to the new team?
We are getting ready to move existing content into Guru. We have previously used a combination of Sharepoint and a Wiki. In Sharepoint most of the content is office files, Excel, Word and Powerpoint. Much of this content is not appropriate to change to card content. Like Excel files with multiple sheets containing many rows or Word files that use our company branded template. The disadvantage of adding the files as attachments in Guru is that it is a quite cumbersome process to download the file, make changes, upload a new file, and remove the old attachment. The iFrame option is also not a good option for us because we have different user authentication providers for Guru and Sharepoint. The third option we have as far as I can see is to create url links in Guru to Sharepoint location of the files, but one of our goals is to reduce the number of systems used for storing knowledge content. We would then be forced to keep Sharepoint. I guess this is a quite common problem case with Offi
Let’s talk about INTERNAL COMMUNICATIONS 📣 At Guru, we define internal communications as the practice of keeping employees connected, informed, and engaged by creating a shared understanding of company goals, values, and ongoing projects. By early May 2020, 73% of American professionals were feeling burned-out, citing: no separation between work and home, unmanageable workloads, and worries over job security. Burnt out employees are likely to become disengaged workers, who cost their employers 34% of their annual salary.With employee engagement, company culture, and actual revenue on the line, leaders understand that mitigating these risks is paramount to distributed work success. A clear internal communication strategy and process that allows employees to consume knowledge at the right time, in the right place, in the right format is the key to a successful distributed workforce.… And that's where Guru can help ✨Guru provides readily accessible⚡️, up-to-date information ✅ for teams
Hi there! My team and I enjoy using Guru, and as I was formatting a card, changing the color of my text, I wondered, “Hm, is this color providing enough contrast for my readers? Is my content going to be accessible?”I searched “accessibility” in the help center, and I didn’t find any relevant articles. I was a little surprised. I haven’t been a big user of the new community yet, but I do see accessibility is on the roadmap. Not a lot of content is tagged “accessibility” for searching, however.Will Guru be focusing on making card content accessible? Will there be documentation to help card authors ensure their content is accessible? Will the authoring experience be accessible as well? Thank you!
Hey Guru friends! I am wondering how many companies utilizing Guru have a dedicated ‘knowledge management/technical writing team’ vs. opening up knowledge capture to a much wider audience? I consider this a traditional approach vs. a crowd sourced approach.Traditional - change management or process/knowledge changes are funnelled into the technical writing team, who then prioritize writing based on resources/bandwidth, etc. They control content with stringent content & style standards.Crowdsource - Anyone (or everyone?) from a team/department owns the content and is empowered to update or create at any time?What works for your teams?
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