Product feedback
Product updates
Events

Home
All Topics
Get help
Q&A

Q&A

Ask and answer questions about all things Guru and knowledge management

499 Posts
1,562 Replies

When you subscribe we will email you when there is a new topic in this category

499 Posts

Recently active

Most replies Most views Newest first

Shikha VermaKnewbie

asked in Q&A

Initiate Guru answers using a custom Slack emoji

During our trial period, we are currently exploring the various features of Guru. I have come to understand that in order to search for knowledge base articles within Slack, we can either type "@guru" or "/guru" followed by the desired content. By doing so, Guru will retrieve all relevant information from its knowledge base and display it within Slack.However, I am curious if there is an alternative method where we can use a custom emoji instead of "@guru" or "/guru" to initiate this process. If such an option exists, could you kindly explain how it works? This would be a significant feature for us moving forward with Guru. Thank you for your assistance.

8 months ago

natasha aceKnewbie

asked in Q&A

Creating my own shareable templates?

I’m a business consultant for health practices and I use and recommend Guru to everyone. As such, I want to actually create (and maybe sell externally) Guru set ups for my clients and my ideal audience. Is this possible?

8 months ago

Jodi PetersKnewbie

asked in Q&A

Cannot move between collections

I’m getting an error message when using the card manager to move a few cards between collections. A colleague is experiencing the same problem and we are both Guru Admins. Is this a known issue or is there another method?Following steps from: https://help.getguru.com/s/article/moving-folders-and-cards-between-collections

8 months ago

Lynn MillerSmart Cookie

asked in Q&A

Browser extension questions

Hey all - few questions if somebody can assist?I asked this question awhile ago on a separate thread. Am I missing a one click option from the browser extension that opens a window to the webapp. Particularly if I need some functionality I can’t do in the extension? Is there a way to remove the Guru icon when the extension has been open but collapsed that I am missing? I know you can toggle it from side to side and click and drag it vertically, but anything to remove it altogether? Also, when you move the location of the Guru icon vertically, it doesn’t seem to persist across new browser windows (so new window, open extension, when collapsing the extension the tab doesn’t seem to collapse at the same place.)Thanks!

8 months ago

James TroutKnewbie

asked in Q&A

Ordered list numbering issue

Is there a way to prevent ordered lists from restarting at 1 when they are separated by an image? I put screenshots between ordered list items and I don't want the list to restart. Thank you!

8 months ago

Tony MaherKnewbie

posted in Q&A

Problems with Suggested Answers in Slack

I tried out Suggested Answers in Slack and have three major complaints…It answers every question posted, regardless of whether it has an answer or not. This is super annoying because many questions in slack are not related to wiki/intranet (i.e. “what do yall think of X?” or “anyone have a problem with doing Y?”). It would be much better if the bot would only answer questions that it finds a decent answer for. I am unable to disable Suggested Answers in Slack! I tried disabling it by removing the channel in Settings → Apps & Integrations → Apps → Slack → Manage → Suggested answers. I then also tried kicking the bot from the channel and re-adding it. Both attempts failed and the bot still tried answer every single question posted in the channel. Finally I removed the app integration from Slack entirely, which leads me to my final complaint… The app was successfully removed from Slack, however it still shows up as installed in Guru. So when I try to reinstall the app it just brings

8 months ago

Lisanne van BrouwershavenKnewbie

asked in Q&A

Dutch companies using Guru

Hello everybody,I’ve reached out to Guru support regarding our wish to get in touch with Dutch companies using Guru. We’re interested in using Guru as a solution for knowledgemanagement, but love to hear some experiences of others first. Are there any Dutch companies out here, and willing to get in touch to share experiences with Guru?Thanks!

8 months ago

Leah ColatostiKnewbie

asked in Q&A

When do Guru card links open in new tabs?

I’m struggling to figure out how this works. We have a lot of Guru card links in our cards, and sometimes when we click the links it opens as a little window on top of the card we’re currently on. But sometimes it opens as a completely new tab. Does anyone understand the rhyme or reason there? And if so, is there a way to set a preference?

9 months ago

Linda MooreSmart Cookie

asked in Q&A

Auto Archived cards linked to other cards

I have not fully embraced auto archive yet but want to give it a try. In order to build out my expectations and SOP accurately when reviewing “soon to be” auto archived cards, do I need to ensure the card is unlinked to all/any other cards to prevent a negative user experience. For example:1. If the auto archived card is linked to another published card, will the link remain present on the other card or will it be automatically removed for any/all cards when auto archived?2. If an archived Guru card link remains on another linked card, typically the title of the card is present if using Guru link to another Guru card feature. I assume this could potentially allow the archived card link (title) to appear in search results or generative AI source card, Is this correct?

9 months ago

Duc Bui Minh

posted in Q&A

Are there any API endpoints to upload attachments to a card?

1 more question I need to ask. Is there any API to upload attachments to a card. https://developer.getguru.com/reference

9 months ago

MengKnewbie

asked in Q&A

How do you embed an image in markdown?

Hi, Was recently trying to embed an image in a collapsible section - where the image part of the markdown looked something like this: `<img src="...image.png" width="200" height="200" />`The problem is whatever image I put in markdown expands to the width of the guru page → meaning I’m unable to make the image smaller than the width of the guru page (even if I tweak the width and height values in the markdown)…. I noticed in a past Q+A → it was stated that Guru uses the `CommonMark` / github flavor of markdown - however, I tried my markdown in both CommonMark and github and minimizing the image size works there --- but not in Guru for some reason. It’s important for me to have the image embedded via markdown due to the need to embed the image within a collapsible section. Please let me know if there is anything I can do or if I’m doing something wrong.

9 months ago

Steph HardyGuru Senior Customer Success Manager

posted in Q&A

Custom prompts -- what are your favorites?

Hey everyone 👋With our recent launch, Admins now have the ability to fully customize the Assist actions for authors across their Guru Workspace. So we’ve been thinking – what custom prompts are you using to build out your library for your SMEs?Personally, I’ve been loving prompts as a way to improve existing content. Some of my favorites are:Find and replace (insert existing keyword here) with (insert new keyword here) Add emojis [in the body of the text, headers, etc].We’ve curated some best practices for writing custom prompts here in our Help Center, but want to hear from you. What custom prompts have you tested to make content better, faster?

9 months ago

Maddie TurkKnewbie

posted in Q&A

How to restore all archived cards AND to place back in designated folders?

Hello- seeking Help from Guru team as the “contact Guru support” button is not working. We have another incident where someone accidentally archived ALL cards vs their own. I can see over 5,000 cards archive but I only want to restore the ones archived within the past couple of hours or by the person who has archived them all. When I tried to restore all cards from one collection, it restored them but did not go in their designated folders.Can someone please assist me asap?Thanks!

9 months ago

David HamiltonKnewbie

asked in Q&A

Same email login across different companies

Hi - I am a consultant implementing Guru into several different businesses at once, They are creating there accounts and workspaces, but are then inviting me in, Is it possible to use my one email address across the multiple different companies?

10 months ago

Lynn MillerSmart Cookie

asked in Q&A

Exact searches

I was recently using the quotation marks in the global search bar for an exact search, but was getting results that didn’t contain the exact phrase “on grid”. Does the use of prepositions or something about the number of characters in a phrase affect exact searching?

10 months ago

Lynn MillerSmart Cookie

asked in Q&A

Publish vs. Publish and Verify info dates

Hi all - I think I’m late to the game on this from the recent changes. On the old publish experience, authors could see the difference in the verification date based on the action if they clicked the ⓘ icon near the Publish vs. Publish and Verify options. Is there anywhere else they can see that distinction in dates? I just want to make sure I’m not overlooking it. If not, I’ll update my users.

10 months ago

Lloyd NebresSmart Cookie

asked in Q&A

Moving the "Templates for product enablement" collection

Is there some way to move the “Templates for product enablement” collection into/inside the main “Welcome to Guru!” collection?

10 months ago

Lynn MillerSmart Cookie

asked in Q&A

Specific action "Card File Link Viewed"

Hi all - The “Card File Link Viewed” is one of the many actions the analytics tracks. We don’t have any files attached to our cards, so I’m wondering what else this action might include or reflect that I’m not considering, as we definitely show records of the action. Many thanks!

10 months ago

Lucia DelicovaScholar

asked in Q&A

Annnouncements analytics export issue

Hi Guru team!Per this page regarding announcement, any user regardless of the role can view and download readership report from the Announcements section in the Card history. We are figuring out a way how Team Leaders in our department can see these data for their teams without us giving them the Collection Owner roles - we checked with a couple of our Read only users if they can access and download that data, however, when they click Export data, they get an error message Export unsuccessful.Is this expected behaviour, meaning the Read only users can view the data but not export it or is it actually a bug? Thanks!

10 months ago

Tom EngelKnewbie

asked in Q&A

Content acknowledgement or signature

We’re trying to use Guru for policy management, employee handbooks etc. Is there a way to record a signature or acknowledgement that someone has read a specific card or section of content?

11 months ago

Jenny MorseKnewbie

asked in Q&A

Does everyone in a Slack Channel need a Guru login to ask a question?

Hi everyone, I am on the Guru trial now with the hopes of rolling it our to sales and CS teams at the end of the month. A question has come up regarding the Slack integration:If Guru is added to a Slack channel (ex: Sales-help), does everyone need to be a paid user in Guru in order to interact with channel by asking questions and viewing answers? Thanks!

11 months ago

Lucia DelicovaScholar

asked in Q&A

Copy & paste of table not possible anymore?

Hi team! We’ve noticed that we no longer can copy whole tables and paste the content in another card to a new table.Previously, when pasted, the table content and format was replicated exactly as it was copied. What happens now is that the whole content is inserted into one cell.Is this expected behaviour and is there some reason why Guru no longer supports copy&paste of table contents?

11 months ago

Jimmy MillerSmart Cookie

asked in Q&A

Identifying broken links in Guru Cards

Does anyone know of a way to automatically locate broken links that are in guru cards?Right now, it’s a manual process for us.Ideally, I could receive a report that would locate the exact links, putting them in a list.But it would be helpful to get a list of cards with broken links in them.Does anyone have solution?

11 months ago

Matthew WilkinsonKnewbie

asked in Q&A

Public Collections with Collection Share URL

Is it possible to expose a Collection as a Pubic URL, so the anonymous user can browser the Collection, the UI (i.e. Card & Folder Heriachy), and view public cards & use the search function to find public cards in the collection. Currently only individual cards can be made public, via individual URLs.This would be incredibly powerful, and would eliminate some clunky Help Center Software (i.e. Zendesk etc), and allow for one internal and one external information platform, and then Guru can start competing with Help Center Products :)

11 months ago

Dianmarie De JesusKnewbie

posted in Q&A

KCS & Guru Answers: Best Practices for creating new cards

Hello, Our team loves the new Guru Answers feature, which is great! I’m always for making knowledge access easier. However, I’m concerned that this feature may negatively impact our KCS program in the long run. I am looking for best practices on how we can ensure that our agents are creating cards based on specific problems, instead of solely relying on the response of the AI.I know this is an enablement/training problem on our end. Therefore, I would love to hear how other organizations are tackling this problem. Example scenario: The answer to a customer question is found deep within a card that was not created to capture the resolution of that specific problem. Normally an agent would create a new card to capture the specific problem so we can start gathering data on how common that problem is. With the AI, I’ve seen a pattern where the agents will find the correct answer but do not split out the information or create new cards to ensure it is findable, reusable, and we can collect

1 year ago

Page 3 / 20

Badge winners

Noah Carpenterhas earned the badge Helping Hand
Caroline Kruegerhas earned the badge Helping Hand
Noah Carpenterhas earned the badge Woof
Margaret McAnultyhas earned the badge Helping Hand
Nathan Verginhas earned the badge Visionary

See all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Guru account credentials

Log in to engage in discussions

Use your Guru account credentials

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.