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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 541 Posts
  • 1,644 Replies
540 Posts
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Tyson Clugy
asked in Q&A
Help me understand proper content structuring

I’m having a little trouble understanding how I should structure my content so that it makes sense to the end users.I need to create help docs for applications usage like email, leave management, database tools, etc. The problem is some of these applications are used company-wide while others are specific to an individual department.If I structure my collections by department, where do the common applications belong? It seems it might be confusing for users to have their application docs spread across multiple collections.How are others handling this? Do you just put all your app usage docs in a single collection, spread them across multiple collections or do you create duplicate boards/cards for each department?

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Callie Rojewski
Callie RojewskiGenius
posted in Q&A
Do you have any tips on how to implement new software at your company?

`Hey everyone!` Special thanks to those who attended the Guru Deep Dive today with @csouter and @shona! We had a bunch of questions roll in re: how to implement new software. Continuing the awesome conversation here with these questions from @becci.howe:  1. Do you have any tips for keeping engagement high once the system has been implemented and in use for a while. Aka when the "shiny new" feeling has worn off?  2. Do you have any tips around marrying up the way our staff are searching versus tag management success? Would you spend time directing ways to search, or manage how teams are actively searching reactively?

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Angela McCarthyKnewbie
asked in Q&A
Ai Answers

Hi thereI just have some questions about the new version of the answers feature using the question mark.We are in the process of testing it out and have noticed that AI doesn’t appear to be able to decipher content held in images, for example cost tables - would that be correct and if so will future developments allow for this? (My general research outside of Guru seems to suggest it can be done).I am not sure if there are any specific training guides to help us - the only ones I found in the Help Centre related to the previous iteration of answers, so I don’t know if it would still be the same? We would like to learn more about the background of educating the AI when flagging/updating the answers.I hope some of this makes sense - the AI side is a new world to us that we ae trying to get on board with - any further pointers would be greatly appreciated, thank you:)

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Maithe VlekkeKnewbie
asked in Q&A
Is it possible to enable a text fragment anchor?

Whenever you search on a key word and hit enter, you see a list with all the results. For every page there is a preview where the keywords that you used are highlighted. Is it possible in Guru to get the page to automatically open on the section of the page that you also saw as a preview?    

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Caroline Krueger
Community Manager
Matt Fernald
Matt FernaldKnewbie
posted in Q&A
What should a Table of Contents feature include?

I love Guru as a product overall, but man I just can’t with the lack of a Table of Contents feature! I simply cannot WAIT for them to create it. In the meantime, to the community at large, I ask: What should a proper Table of Contents feature in 2022 be able to do? I think at the very least,Auto-generate a table of contents at the top of the Card Include in the table of contents all headers & sub-headers in the Card Allow the user (me) to hide / show items in the table of contentsWhat do you all think?Matt

802
Cassie Alter
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Lisa FrassettoKnewbie
asked in Q&A
Guru card display links

I’m finding when I go to edit the title of a card that is also a link on another Guru article, the link doesnt update with a new title. Is there a way around this or perhaps i’m doing it incorrectly?

451
Caroline Krueger
Community Manager
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Stephen MallamKnewbie
asked in Q&A
Exclude folder from Zendesk sync

Hi. I am hoping someone can help. I have our Zendesk guides sync’d with Guru and I want to exclude one of the folders from the search results. In Zendesk, we store a lot of guides and F&Q’s including our release notes. I want to exclude the release notes returning when a member of my team searches guru. Is this possible via the Guru UI?

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Molly Vogt
Guru Employee
Eileen - SCW
Eileen - SCWKnewbie
posted in Q&A
Can a Card live in multiple Collections or Boards?

hi all :wave: is there a way to have a card "appear" in multiple Collections or Boards? not exactly duplicate it as we don't want to duplicate maintenance efforts too, but maybe have one card physically existing in 1 board, but then have a mirror image or shortcut show in another board?

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Andy Eastoe
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Bill DilworthKnewbie
asked in Q&A
On a Guru page it looks fine, but the save to PDF option seems to truncate any run of spaces longer than two down to just two, destroying any page indention formatting on the PDF. Is this a known bug?

On a Guru page, it is often useful to have numbered lists and sometimes sub-numbering (3.1, 3.2 etc.). On the page it looks fine, but the save to PDF option seems to truncate any run of spaces longer than two down to just two, destroying any page indention formatting on the PDF.Is this a known bug?

371
Caroline Krueger
Community Manager
Lloyd Nebres
Lloyd NebresSmart Cookie
asked in Q&A
Left side navbar changed?

Hello… is it just me, or… what happened to the left side navigational area? I used to be able to minimize it so the column only shows the task and collection icons. Now, the column just goes away completely when toggled. Thanks for any insight.Lloyd

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Lloyd Nebres
Ryan Atwood
Ryan AtwoodKnewbie
asked in Q&A
Knowledge Trigger URL

Hello!  Starting to get into Knowledge Triggers. Wondering how do you setup a Knowledge Trigger for a website such as SalesForce, where every case or ticket is a different URL? Ideally, I would like to have Knowledge Triggers appear when typing emails to clients and using specific keywords.  For example, our Salesforce URL is https://classlink.lightning.force.com/An example of a case would be https://classlink.lightning.force.com/lightning/r/Case/[Case Number]/viewEach case has a different number in the URL. I tried setting the trigger to enable on https://classlink.lightning.force.com/, however that does not seem to work.  Any suggestions? 

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Hillary Curran
Community Manager
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Maithe VlekkeKnewbie
asked in Q&A
How to make sure your forum-posts are seen by the developers?

While browsing this forum, I notice there are a lot of open requests/questions that are left unanswered, even if they have upvotes.It seems like not everything is seen by the Guru-developers. Which is unfortunate, because I see a lot of helpful requests I'm interested in myself, but a lot have them have been ‘open’ for years. I understand not everything is possible, but if there's no answer, you just don't know if people have seen it. I'm curious how this works, can you have bad luck that your post isn't seen and will be too old after some time to get attention? Is there a way to make sure you get an answer on an old post? For instance, is there someone I should tag or can I do something to signal that the question/request is still relevant now? 

492
Noah Carpenter
Community Manager
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Customers syncing Guru data with a BI tool?

Hi community - I’m wondering if any Guru admins have done some work to sync Guru data/analytics to their business intelligence (BI) tools? We’ve connected our BI tool (Metabase) and I’m trying to identify what tables/dashboards could prove most valuable to our users outside of the OOTB analytics available in Guru. I’ve got some ideas, but would love to hear what has been impactful for others. TIA 

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David MacVicar
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Shlomi BirukovKnewbie
posted in Q&A
AI uses cases and Training

I am new to Guru , and very interested in AI use cases , what people have done , which file types supported in google drive and for which file sizes and etc … The last announcement  from the team was 6 months ago and the YouTube channel seems dead as well  Any feedback will be great  Thank you 

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Noah Carpenter
Community Manager
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Katarina ZivkovicKnewbie
asked in Q&A
Remove Suggested Answers

How do I remove suggested answers from a channel? 

161
Noah Carpenter
Community Manager
Kendall Sipp-Paris
Kendall Sipp-ParisSmart Cookie
asked in Q&A
Guru App in Front - Web based layout vs Chrome Extension layout

Hello!  We are a newer company using Guru and are LOVING it so far.  However, we have the majority of our users utilizing the Chrome Extension and we really enjoy the functionality of searching, cards viewed, multiple cards open in tabs for ease of moving between them and the other features of the extension.  We then have a smaller set of users who are utilizing the Front app as their body of work have them in Front more and the way the Front App layouts obviously is basically the web based layout.  The same features we love in the Chrome Extension do not function.  One of the big ones is how when you have multiple cards open and they are in a tabs and you can easily move between them.  Another is the filter feature causes problems when open and limits the full view in the Front App.  Finally it isn’t as easy to find your favorites and agents love that quick easy access in the Chrome Extension.  Our company will be moving to living more robustly out of Front for all frontline agents in

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Kendall Sipp-Paris
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Ryan RKnewbie
asked in Q&A
How to use HTML Anchor Tags in Cards

I haven’t found any questions about Anchor Tags posted since the new table of contents feature came out so the answers on those old threads are just confusing me... so I thought I’d post this question again in the context of recent Guru updates.. As an example, lets say I have a guru card structured like this:(1+ screen worth of Text)Information (this is a Large Header)(1+ screen worth of Text)Additional Information (this is a Large Header)(1+ screen worth of Text)Even - More $ Additional & Information (this is a Large Header)(1+ screen worth of Text) So my question is, how do I create a URL with an Anchor Tag that will take a reader directly to the relevant section of a Guru card.Lets say the Guru Card’s URL is: https://app.getguru.com/card/whatever/ImportantInformationI’m very encouraged that if I create a URL that looks like this:https://app.getguru.com/card/whatever/ImportantInformation#Information...it brings me directly to the section with the Large Header that has only one w

2824
Mitch Stewart
Community Manager
Amy Cross
Amy CrossKnewbie
posted in Q&A
Sorting by Collection in AI Training Center

Hi - we’d really like to suggest a feature improvement in the AI Training Center to allow questions to be sorted by Collection. As we roll out Guru to new teams in our organization, we need them to be able to train the tool with this information without getting bogged down in the questions of other teams.  

352
Amy Cross
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James TroutKnewbie
asked in Q&A
Another Numbering Issue

Ran into this today:I created an ordered list. I inserted an additional item within the list, and the numbers changed accordingly. Next, I indented the new item, and the number type changed to a small letter (as it’s supposed to). Then, I decided to remove the the new item. I highlighted it, and deleted it. Instead of the numbers returning to their normal order, the list item after the deleted line reset to 1. So now I have a list that looks like this:1.2.3.4.1.2.I don’t know what I’m doing wrong. I feel like deleting a line should cause the remaining numbers to reorder appropriately. Because of what’s happening, I have to change the list to text and then restyle as a numbered list.If there are any tips or tricks, I’d love to hear them.

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GUSTAVO ADRIAN BARBAROKnewbie
asked in Q&A
Filters in drafts

We request the ability to include filters in the My Drafts category to facilitate their search, similar to those currently applied in the Card Manager section (title, author, collection, folder, creation date, last modified date, etc).

292
Ashley Gordon
surya main acc
surya main accKnewbie
asked in Q&A
verification Intervals on cards

How does custom date work in verification of cards?Will it repeatedly notify the user after the chosen date?Other verification intervals will repeatedly notifiy the user when the cards are still unverified? 

331
Ashley Gordon
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Maithe VlekkeKnewbie
asked in Q&A
What are my options to customize the homepage (design as well as the content)?

The options for the homepage your Guru homepage are very limited. This makes it hard to make a noticeable, user friendly homepage. Take Guru's own knowledge database as an example. It would be great if we get the freedom to create homepages like this one ourselves.  I already know that this is not possible at the moment. However sometimes you can use external parties to add a layer on the website, to get more options (API integration or content script injection via Proxy for example). I don't have a lot of knowledge on this subject. Does anyone know if this is possible with Guru and can I receive some tips? 

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David MacVicar
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GUSTAVO ADRIAN BARBAROKnewbie
asked in Q&A
Add filters in Tasks/Announcements

We request the ability to include filters in the next section: Tasks > Annoucements > All sent > Assigned to  to facilitate their search, similar to those currently applied in the Card Manager section (title, author, collection, folder, creation date, last modified date, etc).

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Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Best practices for organizing technical content????

Hello fellow knowledge managers, documentation specialists, and Guru champions!Our company is revisiting it’s strategy with our technical documentation, particularly looking in to how we can have an effective tagging strategy (determining those attributes to tag) and reconsidering how our content is organized across team collections. Are there any tech company folks who are happy with how they are tackling their technical documentation that might be up for a conversation (a good old fashion knowledge transfer)?Mentioning broadly 😬 @David MacVicar @Alex Armstead @BethAnne Freund @Cecilia M Ellison @brookethebatman @Mirna Lessinger 

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Ryan Flynn
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Laila AlshammariKnewbie
asked in Q&A
issue with card access

Hello I need your support to help me with a current issue on my GURU collection.I only want the admins to have access with uploading and editing and archiving the contents on GURU the issue is that everyone other than the admins have access to archive and edit the card content in the collection. I need and answer as soon as possible to fix this issue only admins who can edit and archive contents. Thank you Laila

161
Margaret McAnulty
Community Manager

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