Skip to main content

Q&A

Ask and answer questions about all things Guru and knowledge management

  • 535 Posts
  • 1,630 Replies
534 Posts
Steph Hardy
Guru Employee
Steph HardyGuru Senior Customer Success Manager
posted in Q&A
Custom prompts -- what are your favorites?

Hey everyone 👋With our recent launch, Admins now have the ability to fully customize the Assist actions for authors across their Guru Workspace. So we’ve been thinking – what custom prompts are you using to build out your library for your SMEs?Personally, I’ve been loving prompts as a way to improve existing content. Some of my favorites are:Find and replace (insert existing keyword here) with (insert new keyword here) Add emojis [in the body of the text, headers, etc].We’ve curated some best practices for writing custom prompts here in our Help Center, but want to hear from you. What custom prompts have you tested to make content better, faster?  

1945
Marie Frei
Maddie Turk
Maddie TurkKnewbie
posted in Q&A
How to restore all archived cards AND to place back in designated folders?

Hello- seeking Help from Guru team as the “contact Guru support” button is not working. We have another incident where someone accidentally archived ALL cards vs their own. I can see over 5,000 cards archive but I only want to restore the ones archived within the past couple of hours or by the person who has archived them all. When I tried to restore all cards from one collection, it restored them but did not go in their designated folders.Can someone please assist me asap?Thanks! 

1608
Marie Frei
D
David HamiltonKnewbie
asked in Q&A
Same email login across different companies

Hi - I am a consultant implementing Guru into several different businesses at once, They are creating there accounts and workspaces, but are then inviting me in, Is it possible to use my one email address across the multiple different companies? 

521
Margaret McAnulty
Community Manager
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Exact searches

I was recently using the quotation marks in the global search bar for an exact search, but was getting results that didn’t contain the exact phrase “on grid”. Does the use of prepositions or something about the number of characters in a phrase affect exact searching?

1072
Lynn Miller
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Publish vs. Publish and Verify info dates

Hi all - I think I’m late to the game on this from the recent changes. On the old publish experience, authors could see the difference in the verification date based on the action if they clicked the ⓘ icon near the Publish vs. Publish and Verify options. Is there anywhere else they can see that distinction in dates? I just want to make sure I’m not overlooking it. If not, I’ll update my users.

273
Lynn Miller
Lloyd Nebres
Lloyd NebresSmart Cookie
asked in Q&A
Moving the "Templates for product enablement" collection

Is there some way to move the “Templates for product enablement” collection into/inside the main “Welcome to Guru!” collection?  

211
Marie Frei
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Specific action "Card File Link Viewed"

Hi all - The “Card File Link Viewed” is one of the many actions the analytics tracks. We don’t have any files attached to our cards, so I’m wondering what else this action might include or reflect that I’m not considering, as we definitely show records of the action. Many thanks!

433
Marie Frei
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A
Annnouncements analytics export issue

Hi Guru team!Per this page regarding announcement, any user regardless of the role can view and download readership report from the Announcements section in the Card history. We are figuring out a way how Team Leaders in our department can see these data for their teams without us giving them the Collection Owner roles - we checked with a couple of our Read only users if they can access and download that data, however, when they click Export data, they get an error message Export unsuccessful.Is this expected behaviour, meaning the Read only users can view the data but not export it or is it actually a bug? Thanks!

403
Lucia Delicova
Tom Engel
Tom EngelKnewbie
asked in Q&A
Content acknowledgement or signature

We’re trying to use Guru for policy management, employee handbooks etc. Is there a way to record a signature or acknowledgement that someone has read a specific card or section of content?

721
David MacVicar
Jenny Morse
Jenny MorseKnewbie
asked in Q&A
Does everyone in a Slack Channel need a Guru login to ask a question?

Hi everyone, I am on the Guru trial now with the hopes of rolling it our to sales and CS teams at the end of the month. A question has come up regarding the Slack integration:If Guru is added to a Slack channel (ex: Sales-help), does everyone need to be a paid user in Guru in order to interact with channel by asking questions and viewing answers?  Thanks!

441
Marie Frei
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A
Copy & paste of table not possible anymore?

Hi team! We’ve noticed that we no longer can copy whole tables and paste the content in another card to a new table.Previously, when pasted, the table content and format was replicated exactly as it was copied. What happens now is that the whole content is inserted into one cell.Is this expected behaviour and is there some reason why Guru no longer supports copy&paste of table contents? 

1192
Lucia Delicova
Jimmy Miller
Jimmy MillerSmart Cookie
asked in Q&A
Identifying broken links in Guru Cards

Does anyone know of a way to automatically locate broken links that are in guru cards?Right now, it’s a manual process for us.Ideally, I could receive a report that would locate the exact links, putting them in a list.But it would be helpful to get a list of cards with broken links in them.Does anyone have solution?

580
Jimmy Miller
Matthew Wilkinson
Matthew WilkinsonKnewbie
asked in Q&A
Public Collections with Collection Share URL

Is it possible to expose a Collection as a Pubic URL, so the anonymous user can browser the Collection, the UI (i.e. Card & Folder Heriachy), and view public cards & use the search function to find public cards in the collection. Currently only individual cards can be made public, via individual URLs.This would be incredibly powerful, and would eliminate some clunky Help Center Software (i.e. Zendesk etc), and allow for one internal and one external information platform, and then Guru can start competing with Help Center Products :)

421
Marie Frei
Dianmarie De Jesus
Dianmarie De JesusKnewbie
posted in Q&A
KCS & Guru Answers: Best Practices for creating new cards

Hello, Our team loves the new Guru Answers feature, which is great! I’m always for making knowledge access easier. However, I’m concerned that this feature may negatively impact our KCS program in the long run. I am looking for best practices on how we can ensure that our agents are creating cards based on specific problems, instead of solely relying on the response of the AI.I know this is an enablement/training problem on our end. Therefore, I would love to hear how other organizations are tackling this problem.  Example scenario: The answer to a customer question is found deep within a card that was not created to capture the resolution of that specific problem. Normally an agent would create a new card to capture the specific problem so we can start gathering data on how common that problem is. With the AI, I’ve seen a pattern where the agents will find the correct answer but do not split out the information or create new cards to ensure it is findable, reusable, and we can collect

1867
Dianmarie De Jesus
Dianmarie De Jesus
Dianmarie De JesusKnewbie
asked in Q&A
Include Answers Response in Answers Reporting

To help determine quality of responses and find which cards need to be updated, I would love it if Answers reporting also included the response to the prompt entered by the user. 

363
Noah Carpenter
Community Manager
Leah Colatosti
Leah ColatostiKnewbie
asked in Q&A
Sending Recurring Announcements

We have a card that we’d like to send an announcement about every 2 weeks. I know we can schedule announcements, but could we make them recurring? Or will we always have to schedule a group of them and remember to come back and schedule more? 

190
Leah Colatosti
Patrick Bjerkli
Patrick BjerkliKnewbie
asked in Q&A
Which CMS should we go for?

Hello there, I hope this is the right place to ask such a question!We are looking for a easy to use low/no code cms which has website drag and drop feauture and can handle a user database with unlimited members and millions of traffic in the long run. It also needs to be fully customizable for developers so we can add anything we need going forward.We are in the process of finding agencies which can help us make our membership database. We just need to know which cms is a good choice. We have looked at the following: Worpress, Drupal, builder.io, webflow, strapi and directus. Is there something else out there or what do you guys recommend?I am not a coder nor do I know much about software, we are in the process of finding a fullstack developer to help us with this but I thought maybe this forum would give us a head start. Thank you!

600
Patrick Bjerkli
A
Angela McCarthyKnewbie
asked in Q&A
Is there a filter for cards due to become unverified?

Hi there.I was wondering if there was a way to search for or apply a filter for cards that are due to become unverified say in the next week, month or a specific timeframe as this would be helpful when planning contingency for colleagues. Thank you.

302
Lynn Miller
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A
"You need permission" message on Google files embedded on Guru card

Hi Guru folks!We have recently embedded two very important Google files into Guru cards so our users don’t have to have them bookmarked and can easily navigate them from the Guru card.Quite a lot of our users reported that when they open the Guru card, they are unable to see the embedded file, however, if they open the same file from the link from their bookmark, it works ok.Any ideas what might be the issue and how to fix it? We have approx 1200 users that need to have access to the file. Thanks!

1932
Lucia Delicova
L
Lisa FitzpatrickKnewbie
asked in Q&A
No Ellipses to remove users

I need to remove users.  I used the document provided.  It states to click on the ellipses next to the users name to remove.  My users do not have the ellipses.How do I get my users deleted?

221
Marie Frei
Joseph Beals
Joseph BealsKnewbie
asked in Q&A
How to format so that text is copied to clipboard

On a guru card, from the example below, how can I have users be able to copy “these words” and only “these words” to the clipboard by simply clicking once on “these words”?  No click dragging, then ctrl +C,  No triple clicking either.  Just click once and “these words” are copied to your clipboard.example: copy these words, not these words to your clipboard and be sure not to include the comma.

140
Joseph Beals
Tristen Fielding
Tristen FieldingKnewbie
asked in Q&A
How do change the the default code tag language to something else?

Our company’s primary languages are C# and TypeScript. However, I write exclusively in C# and therefore the example code I add to my cards are also written exclusively in C# and not Plan Text.In other words, when I type “/Code” I want the language to default to “C#”. How can I change the default language from “Plan Text”  to C# for my account only without affecting anyone else’s settings would be best but we would take changing it company wide if need be as well.

150
Tristen Fielding
A
Abdullah AhmaadKnewbie
posted in Q&A
Does Guru's knowledge management platform for enterprises have adequate security measures to prevent unauthorized access and data breaches?

Does Guru's knowledge management platform for enterprises have adequate security measures to prevent unauthorized access and data breaches? In today, interconnected digital environment, data breaches and unauthorized access have become prevalent concerns for enterprises. Guru, as a leading knowledge management platform, holds vast amounts of sensitive corporate information that can range from internal protocols to customer data. The very nature of its service—centralizing and providing easy access to knowledge—might pose risks if not paired with stringent security measures. For instance, how does Guru ensure that the data is encrypted both at rest and in transit? Furthermore, what measures are in place to authenticate user identities and ensure that only authorized personnel can access particular pieces of knowledge? A potential breach could not only lead to a loss of critical business information but could also expose the company to significant financial and reputational damage.

201
David MacVicar
Patricia Leighton
Patricia LeightonKnewbie
asked in Q&A
Users who viewed this Card also viewed:

Is there a way to either remove the “Users who viewed this Card also viewed:” section from a card?  And, if not, is there a way to correct the suggested cards?

430
Patricia Leighton
BethAnne Freund
BethAnne FreundSmart Cookie
posted in Q&A
Here is a workaround for find + replace functionality in Guru!

Hello! I know a lot of people have asked about find + replace functionality. One of my team members recently wrote in to Guru support about this, and they shared this workaround: https://app.getguru.com/card/TeE45Knc/Google-Sheet-for-Find-Replace. I don't think I've seen this mentioned here, so I wanted to share it in case it helps anyone else!

45912
A

Badge winners

See all badges
Terms & ConditionsCookie settings