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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 544 Posts
  • 1,657 Replies
543 Posts
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natasha aceKnewbie
asked in Q&A
Creating my own shareable templates?

I’m a business consultant for health practices and I use and recommend Guru to everyone.   As such, I want to actually create (and maybe sell externally) Guru set ups for my clients and my ideal audience. Is this possible?

431
Molly Vogt
Guru Employee
Jodi Peters
Jodi PetersKnewbie
asked in Q&A
Cannot move between collections

I’m getting an error message when using the card manager to move a few cards between collections. A colleague is experiencing the same problem and we are both Guru Admins. Is this a known issue or is there another method?Following steps from:  https://help.getguru.com/s/article/moving-folders-and-cards-between-collections

91
Marie Frei
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Browser extension questions

Hey all - few questions if somebody can assist?I asked this question awhile ago on a separate thread. Am I missing a one click option from the browser extension that opens a window to the webapp. Particularly if I need some functionality I can’t do in the extension? Is there a way to remove the Guru icon when the extension has been open but collapsed that I am missing? I know you can toggle it from side to side and click and drag it vertically, but anything to remove it altogether? Also, when you move the location of the Guru icon vertically, it doesn’t seem to persist across new browser windows (so new window, open extension, when collapsing the extension the tab doesn’t seem to collapse at the same place.)Thanks!

1588
Skyler Reeves
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James TroutKnewbie
asked in Q&A
Ordered list numbering issue

Is there a way to prevent ordered lists from restarting at 1 when they are separated by an image? I put screenshots between ordered list items and I don't want the list to restart. Thank you!

772
J
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Lisanne van BrouwershavenKnewbie
asked in Q&A
Dutch companies using Guru

Hello everybody,I’ve reached out to Guru support regarding our wish to get in touch with Dutch companies using Guru. We’re interested in using Guru as a solution for knowledgemanagement, but love to hear some experiences of others first. Are there any Dutch companies out here, and willing to get in touch to share  experiences with Guru?Thanks!   

160
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Leah Colatosti
Leah ColatostiKnewbie
asked in Q&A
When do Guru card links open in new tabs?

I’m struggling to figure out how this works. We have a lot of Guru card links in our cards, and sometimes when we click the links it opens as a little window on top of the card we’re currently on. But sometimes it opens as a completely new tab. Does anyone understand the rhyme or reason there? And if so, is there a way to set a preference?

994
Leah Colatosti
Linda Moore
Linda MooreSmart Cookie
asked in Q&A
Auto Archived cards linked to other cards

I have not fully embraced auto archive yet but want to give it a try. In order to build out my expectations and SOP accurately when reviewing “soon to be” auto archived cards, do I need to ensure the card is unlinked to all/any other cards to prevent a negative user experience. For example:1. If the auto archived card is linked to another published card, will the link remain present on the other card or will it be automatically removed for any/all cards when auto archived?2. If an archived Guru card link remains on another linked card, typically the title of the card is present if using Guru link to another Guru card feature. I assume this could potentially allow the archived card link (title) to appear in search results or generative AI source card, Is this correct?

331
Margaret McAnulty
Community Manager
Duc Bui Minh
Duc Bui Minh
posted in Q&A
Are there any API endpoints to upload attachments to a card?

1 more question I need to ask. Is there any API to upload attachments to a card. https://developer.getguru.com/reference

1066
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M
MengKnewbie
asked in Q&A
How do you embed an image in markdown?

Hi, Was recently trying to embed an image in a collapsible section - where the image part of the markdown looked something like this: `<img src="...image.png" width="200" height="200" />`The problem is whatever image I put in markdown expands to the width of the guru page → meaning I’m unable to make the image smaller than the width of the guru page (even if I tweak the width and height values in the markdown)…. I noticed in a past Q+A  → it was stated that Guru uses the `CommonMark` / github flavor of markdown - however, I tried my markdown in both CommonMark and github and minimizing the image size works there --- but not in Guru for some reason. It’s important for me to have the image embedded via markdown due to the need to embed the image within a collapsible section.  Please let me know if there is anything I can do or if I’m doing something wrong.

11343
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Steph Hardy
Guru Employee
Steph HardyGuru Senior Customer Success Manager
posted in Q&A
Custom prompts -- what are your favorites?

Hey everyone 👋With our recent launch, Admins now have the ability to fully customize the Assist actions for authors across their Guru Workspace. So we’ve been thinking – what custom prompts are you using to build out your library for your SMEs?Personally, I’ve been loving prompts as a way to improve existing content. Some of my favorites are:Find and replace (insert existing keyword here) with (insert new keyword here) Add emojis [in the body of the text, headers, etc].We’ve curated some best practices for writing custom prompts here in our Help Center, but want to hear from you. What custom prompts have you tested to make content better, faster?  

2005
Marie Frei
Maddie Turk
Maddie TurkKnewbie
posted in Q&A
How to restore all archived cards AND to place back in designated folders?

Hello- seeking Help from Guru team as the “contact Guru support” button is not working. We have another incident where someone accidentally archived ALL cards vs their own. I can see over 5,000 cards archive but I only want to restore the ones archived within the past couple of hours or by the person who has archived them all. When I tried to restore all cards from one collection, it restored them but did not go in their designated folders.Can someone please assist me asap?Thanks! 

1778
Marie Frei
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David HamiltonKnewbie
asked in Q&A
Same email login across different companies

Hi - I am a consultant implementing Guru into several different businesses at once, They are creating there accounts and workspaces, but are then inviting me in, Is it possible to use my one email address across the multiple different companies? 

581
Margaret McAnulty
Community Manager
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Exact searches

I was recently using the quotation marks in the global search bar for an exact search, but was getting results that didn’t contain the exact phrase “on grid”. Does the use of prepositions or something about the number of characters in a phrase affect exact searching?

1082
Lynn Miller
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Publish vs. Publish and Verify info dates

Hi all - I think I’m late to the game on this from the recent changes. On the old publish experience, authors could see the difference in the verification date based on the action if they clicked the ⓘ icon near the Publish vs. Publish and Verify options. Is there anywhere else they can see that distinction in dates? I just want to make sure I’m not overlooking it. If not, I’ll update my users.

283
Lynn Miller
Lloyd Nebres
Lloyd NebresSmart Cookie
asked in Q&A
Moving the "Templates for product enablement" collection

Is there some way to move the “Templates for product enablement” collection into/inside the main “Welcome to Guru!” collection?  

211
Marie Frei
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Specific action "Card File Link Viewed"

Hi all - The “Card File Link Viewed” is one of the many actions the analytics tracks. We don’t have any files attached to our cards, so I’m wondering what else this action might include or reflect that I’m not considering, as we definitely show records of the action. Many thanks!

433
Marie Frei
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A
Annnouncements analytics export issue

Hi Guru team!Per this page regarding announcement, any user regardless of the role can view and download readership report from the Announcements section in the Card history. We are figuring out a way how Team Leaders in our department can see these data for their teams without us giving them the Collection Owner roles - we checked with a couple of our Read only users if they can access and download that data, however, when they click Export data, they get an error message Export unsuccessful.Is this expected behaviour, meaning the Read only users can view the data but not export it or is it actually a bug? Thanks!

403
Lucia Delicova
Tom Engel
Tom EngelKnewbie
asked in Q&A
Content acknowledgement or signature

We’re trying to use Guru for policy management, employee handbooks etc. Is there a way to record a signature or acknowledgement that someone has read a specific card or section of content?

781
David MacVicar
Jenny Morse
Jenny MorseKnewbie
asked in Q&A
Does everyone in a Slack Channel need a Guru login to ask a question?

Hi everyone, I am on the Guru trial now with the hopes of rolling it our to sales and CS teams at the end of the month. A question has come up regarding the Slack integration:If Guru is added to a Slack channel (ex: Sales-help), does everyone need to be a paid user in Guru in order to interact with channel by asking questions and viewing answers?  Thanks!

471
Marie Frei
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A
Copy & paste of table not possible anymore?

Hi team! We’ve noticed that we no longer can copy whole tables and paste the content in another card to a new table.Previously, when pasted, the table content and format was replicated exactly as it was copied. What happens now is that the whole content is inserted into one cell.Is this expected behaviour and is there some reason why Guru no longer supports copy&paste of table contents? 

1272
Lucia Delicova
Jimmy Miller
Jimmy MillerSmart Cookie
asked in Q&A
Identifying broken links in Guru Cards

Does anyone know of a way to automatically locate broken links that are in guru cards?Right now, it’s a manual process for us.Ideally, I could receive a report that would locate the exact links, putting them in a list.But it would be helpful to get a list of cards with broken links in them.Does anyone have solution?

610
Jimmy Miller
Matthew Wilkinson
Matthew WilkinsonKnewbie
asked in Q&A
Public Collections with Collection Share URL

Is it possible to expose a Collection as a Pubic URL, so the anonymous user can browser the Collection, the UI (i.e. Card & Folder Heriachy), and view public cards & use the search function to find public cards in the collection. Currently only individual cards can be made public, via individual URLs.This would be incredibly powerful, and would eliminate some clunky Help Center Software (i.e. Zendesk etc), and allow for one internal and one external information platform, and then Guru can start competing with Help Center Products :)

481
Marie Frei
Dianmarie De Jesus
Dianmarie De JesusKnewbie
posted in Q&A
KCS & Guru Answers: Best Practices for creating new cards

Hello, Our team loves the new Guru Answers feature, which is great! I’m always for making knowledge access easier. However, I’m concerned that this feature may negatively impact our KCS program in the long run. I am looking for best practices on how we can ensure that our agents are creating cards based on specific problems, instead of solely relying on the response of the AI.I know this is an enablement/training problem on our end. Therefore, I would love to hear how other organizations are tackling this problem.  Example scenario: The answer to a customer question is found deep within a card that was not created to capture the resolution of that specific problem. Normally an agent would create a new card to capture the specific problem so we can start gathering data on how common that problem is. With the AI, I’ve seen a pattern where the agents will find the correct answer but do not split out the information or create new cards to ensure it is findable, reusable, and we can collect

1957
Dianmarie De Jesus
Dianmarie De Jesus
Dianmarie De JesusKnewbie
asked in Q&A
Include Answers Response in Answers Reporting

To help determine quality of responses and find which cards need to be updated, I would love it if Answers reporting also included the response to the prompt entered by the user. 

373
Noah Carpenter
Community Manager
Leah Colatosti
Leah ColatostiKnewbie
asked in Q&A
Sending Recurring Announcements

We have a card that we’d like to send an announcement about every 2 weeks. I know we can schedule announcements, but could we make them recurring? Or will we always have to schedule a group of them and remember to come back and schedule more? 

190
Leah Colatosti

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