Q&A

Hi - we’d really like to suggest a feature improvement in the AI Training Center to allow questions to be sorted by Collection. As we roll out Guru to new teams in our organization, we need them to be able to train the tool with this information without getting bogged down in the questions of other teams.  

Ran into this today:I created an ordered list. I inserted an additional item within the list, and the numbers changed accordingly. Next, I indented the new item, and the number type changed to a small letter (as it’s supposed to). Then, I decided to remove the the new item. I highlighted it, and deleted it. Instead of the numbers returning to their normal order, the list item after the deleted line reset to 1. So now I have a list that looks like this:1.2.3.4.1.2.I don’t know what I’m doing wrong. I feel like deleting a line should cause the remaining numbers to reorder appropriately. Because of what’s happening, I have to change the list to text and then restyle as a numbered list.If there are any tips or tricks, I’d love to hear them.

We request the ability to include filters in the My Drafts category to facilitate their search, similar to those currently applied in the Card Manager section (title, author, collection, folder, creation date, last modified date, etc).

How does custom date work in verification of cards?Will it repeatedly notify the user after the chosen date?Other verification intervals will repeatedly notifiy the user when the cards are still unverified? 

The options for the homepage your Guru homepage are very limited. This makes it hard to make a noticeable, user friendly homepage. Take Guru's own knowledge database as an example. It would be great if we get the freedom to create homepages like this one ourselves.  I already know that this is not possible at the moment. However sometimes you can use external parties to add a layer on the website, to get more options (API integration or content script injection via Proxy for example). I don't have a lot of knowledge on this subject. Does anyone know if this is possible with Guru and can I receive some tips? 

We request the ability to include filters in the next section: Tasks > Annoucements > All sent > Assigned to  to facilitate their search, similar to those currently applied in the Card Manager section (title, author, collection, folder, creation date, last modified date, etc).

Hello fellow knowledge managers, documentation specialists, and Guru champions!Our company is revisiting it’s strategy with our technical documentation, particularly looking in to how we can have an effective tagging strategy (determining those attributes to tag) and reconsidering how our content is organized across team collections. Are there any tech company folks who are happy with how they are tackling their technical documentation that might be up for a conversation (a good old fashion knowledge transfer)?Mentioning broadly 😬 @David MacVicar @Alex Armstead @BethAnne Freund @Cecilia M Ellison @brookethebatman @Mirna Lessinger 

Hello I need your support to help me with a current issue on my GURU collection.I only want the admins to have access with uploading and editing and archiving the contents on GURU the issue is that everyone other than the admins have access to archive and edit the card content in the collection. I need and answer as soon as possible to fix this issue only admins who can edit and archive contents. Thank you Laila

Hey there… I noticed today that there’s an extra line that appears before the title in the callout box display. (It’s not there in the editing mode; only on the final display.)It wasn’t like this until today. If it’s possible to revert this, can you do so? The spacing looks odd with the extra line. Thanks!(screenshot attached) 

We are having issues with Guru taking 16 + seconds to load a search. The team are based all over the UK and not experiencing issues with internet speed anywhere else. Is anyone experiencing the same thing?

I can’t find a way in card manager to find all cards without tags. Only to find cards with a specific tag.I would like to find all my cards without tags and begin tagging to help our team find things better with tags. Is there a solution for this? It’s got to exist and I’m just overlooking something simple.

Hi Community!I am working on the governance documentation for our organization - we recently launched Guru in a first phase to our customer service team. I’ve dug in to the examples and guidance from Guru directly, but was wondering if anyone would be willing to share their governance best practices?I am the sole creator for our organization, so would love ideas and input from those who are in the know here. Thank you!

How I can remove deleted users from analytics reports, or when is their data going to be deleted? Their behaviour regarding usage and announcement is not really valuable for us any more, once they no longer work for us.

Hi Folks!We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. They all say they have logged in…Is there a possibility this is a Guru glitch, or more likely just user error?  Thanks!

I just wrote a big portion of a card... opened menu for adding a link. Hit Escape to close the whole card. An I lost it… again! Is there a way to recover drafted card? 

Hi - is it possible to lock down permissions for who users can assign to answer incorrect or unanswered questions?We had an issue where (despite training) a user assigned it to everyone in the company...

Hi all - I’m interested in seeing the complete hierarchy in Guru in a sitemap-style (or similar) showing the Collections, the folders included in those Collections, and the way in which those folders are nested within each other.  My current understanding is that an export wouldn’t be helpful here because the folders column doesn’t show how they are nested within each other. Unfortunately that means I’m left manually re-creating the hierarchy of each collection in another tool like Miro or Figma so I can see them all in a single view.  Has anyone worked out other ways to accomplish viewing the complete hierarchy of collections and folders? 

Looking to understand how other teams are doing this……Our company just released a new feature, this resulted in the following: Product Team created a “product overview” Card in the product collection Sales Engineering team created a ‘sales faq’ card in the Sales Collection Customer care team created a card for their collection…Now we have 3 assets that exist, which serve various teams & use cases.  Problem - there are multiple cards to update if the core card has a significant change. We are weighing whether we want to continue creating separate cards for separate teams, or end up with a single, large scale card which serves all audiences. This could be mitigated by having a very specific Table of Contents built out, however….the world where a sales rep could just use the chrome extension to get to their sales specific card is very enticing….Curious to get some feedback from the community!

Images go to full size, I even screen shot and it still get’s blown up. Max width should have same boundaries as text, but don’t. Inconsistent behavior too, following previous 2021 bug feedback does not work, no way to resize. 

We need a way to export a list of broken links and the cards they live in. Otherwise, this is a very manual process across thousands of Guru cards.Another person asked about this as a question, but it should be a feature request.  

Although I have updated our content and made it very clear how service dogs need to be treated, Guru is not able to find an answer, because it looks for “service” and for “dogs” and doesn’t recognize “service dog” as one term. The same happens with other examples. This is very limiting to our teams.

Just wanted to share something I learned this week (which is very useful for a noob like myself).I’d always been curious if I would be able to bulk-link hundreds of cards to each other based on keywords, and the answer is yes. A use case for this could be that every time the phrase "sales playbook" appears in your knowledge base, Guru will create a card link to the specific card of your choosing with more information about the "sales playbook".Doing this manually is tedious, but the short method is below.Using the find and replace Guru sheet and a quick card export, I was able to create hundreds of Guru links to other existing cards from targeted keywords in about 5 minutes using the following steps:1. Read the instructions on the 

We are getting ready to move existing content into Guru. We have previously used a combination of Sharepoint and a Wiki. In Sharepoint most of the content is office files, Excel, Word and Powerpoint. Much of this content is not appropriate to change to card content. Like Excel files with multiple sheets containing many rows or Word files that use our company branded template. The disadvantage of adding the files as attachments in Guru is that it is a quite cumbersome process to download the file, make changes, upload a new file, and remove the old attachment. The iFrame option is also not a good option for us because we have different user authentication providers for Guru and Sharepoint. The third option we have as far as I can see is to create url links in Guru to Sharepoint location of the files, but one of our goals is to reduce the number of systems used for storing knowledge content. We would then be forced to keep Sharepoint. I guess this is a quite co

Is it possible to search Guru Cards in the Archived section?

Is there a way to exclude cards with a specific tag in your search? For example if we mark cards with #experiment because they're part of a test, can we then search and exclude that tag?