Is it possible to track how effective tags are?

  • 18 January 2023
  • 1 reply

I’d like to know if users are searching for content via the #tag filter. Is that possible? 

I’m asking as I’d like to know how effective tags are, as the maintenance can be time-consuming.

1 reply

Userlevel 2

This would also be helpful for our team. We use tags to help users identify content that contains guidance specific to their particular role. I’d like to see if users are searching these tags to narrow down content. If not- we can reassess if it’s worth retraining users on its functionality, or pivoting away from the practice altogether.