KCS, Intelligent Swarming and Guru

Hi @Lars Böhnke , thanks for reaching out. I can see that you also wrote into our Support team, but I’m going to repost the resources that were shared there for others here in the community.

Guru is a member of the Consortium for Service Innovation, the organization that oversees and updates KCS. We do not have a certification with KCS, but as outlined below we successfully support essential KCS workflows and we have several teams using Guru to support their KCS implementation.

• A key practice in KCS is "Search early, search often". Guru's browser extension and AI capabilities get you the information you're searching for faster.
• Guru's analytics can give you insight into your KCS Process Integration Indicators
• Whatever your licensing model, you can set up your team's Groups and Collections permissions to support it.
• Your team can create a Guru board that identifies the card quality standards and templates for the whole team to use when creating content.

We also have two certified KCS v6 trainers at Guru, @Yael McCue and @Matt Garren who may be able to share more insight. 

Are these resources helpful for you/what other questions are you thinking through as you plan your training?