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Research

Help Guru's team conduct research into specific product feature areas and use cases.

  • 10 Posts
  • 38 Replies
10 Posts
Hillary Curran
Community Manager
Hillary CurranCommunity Manager
posted in Research
📝 Calling All Custom Prompts Creators --- Share Your Secrets!

Have you started experimenting with Custom Prompts in Guru? Did you attend our recent workshop on Custom Prompts (see it here)?Whether you’re creating prompts to enhance search results in Knowledge Agents or to streamline content creation in Assist, we’d love to hear your ideas! Your insights could inspire others to unlock the full potential of Guru’s AI capabilities. 🚀✨. 🤔 Let’s swap tips, tricks, and inspiration!Assist - Custom Prompts for WritingHow have you used Custom Prompts to tackle challenges like writer’s block, inconsistent tone, or content silos? Got a favorite prompt for creating great content? Show how it improves efficiency, quality, or even translations! What strategies have you found for enabling your team to write great prompts?Knowledge Agents - Prompts for Elevated AI SearchCreated a standout Knowledge Agent prompt? Share how it’s delivering accurate, helpful answers for your team. What strategies have you found for inspiring your team to create customized prompts

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Hillary Curran
Community Manager
Kate Staaf
Kate StaafFormer Guru employee
posted in Research
Seeking Feedback! 🤓 Inline Commenting

Hi Guru Community! 👋I’m Kate, Product Designer at Guru. Inline commenting has been a highly requested feature and I’m looking for a few folks passionate about this topic who would be willing to speak with me so I could get a better understanding of your use case, pain points, and workflow that collaborative editing would help support. If interested, please comment on this thread and I will follow up to find 30 minutes to connect via video call in the next few weeks.Thanks so much for helping to make Guru the best tool possible for you and your team! 💚

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Laura Desmond-Black
Kate Staaf
Kate StaafFormer Guru employee
asked in Research
Authoring Workflows 🌊 Seeking Product Feedback!

Hi Guru Community! 👋Kate here, Product Designer at Guru. Our product team is in discovery phase of understanding more deeply the workflows that Guru authors go through in order to get a piece of content published. That could mean a lot of different things based on you and your team.Would you be interested in spending 30min with us and giving us insight into your content creation workflow? If so, please comment below and I’ll follow up. Thanks so much! 

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Laura Desmond-Black
Sydney Sundell
Sydney SundellFormer Guru employee
published in Research
Apply to be a Beta user for Guru’s next generative AI feature, Answers!News

Hi Guru Community! As you’ve probably already seen in the Community and in our recent webinar, Guru is investing in exciting new AI features that we hope will help you achieve your knowledge management goals more efficiently than ever before. I’m excited to share more info on Guru’s next generative AI functionality: Answers. With this functionality, users ask a question and get back an easy-to-understand answer pulled from Guru Cards and Knowledge Syncs. Answers elevates Guru’s already great search experience by eliminating the traditional steps needed to get just the right answer back — and massively decreasing the time people spend seeking out information they need to do their jobs. The experience is like popular AI tools your team may already be using, but securely connected to your company’s trusted information. Users will even be able to see the sources used to generate an answer, so they can dig deeper and get more context if they need it. As if that wasn't exciting enough, futur

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Sydney Sundell
Rachel Campbell
Rachel CampbellFormer Guru employee
posted in Research
Updated Analytics Early Access Program

Hi Guru Community ,We’re excited to announce that a major glow-up of our analytics feature is coming soon, designed to help you get more out of Guru than ever before 🎉. This new and improved experience will have all of the same great data you’re used to, in addition to tons of new insights. As we prepare to roll out updates to all users on our Builder and higher plans, we’re looking for some admins who are interested in trying out the updated experience early. The new experience will be released to all customers early this summer, so this is your chance to get in on the action early!If you’d like to apply for our analytics early access program, please fill out this Google form. Applications will close on May 4th. Upon acceptance, you’ll be added to a private group in the Community with additional details. See you there!

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Rachel Campbell
Jon Saft
Jon SaftFormer Guru employee
published in Research
Apply for Early Access to our new Generative AI feature, Assist!News

Hi Community members 👋 Over the last couple of months, the rapid advances in machine learning and AI technology have changed the way we think about building software. Here at Guru, Generative AI has opened up a new world of possibilities when it comes to knowledge management.Today, I’m excited to announce our newest generative AI functionality: Assist. In this first iteration, Assist will help authors create and share knowledge by quickly and efficiently summarizing long-form content into quick, bite-sized knowledge highlights. In the near-term future, Assist will also be able to help content creators by improving their writing, adjusting for tone and voice, and even translating their knowledge into other languages.Interested in bringing generative AI into your Guru workflow? We’re opening a limited, Early Access program for this new feature in the coming days. If you’re interested in participating in this private program, please apply using this Google Form. We’ll be selecting a grou

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Jon Saft
Sydney Sundell
Sydney SundellFormer Guru employee
posted in Research
Calling all "Verification Digest" email readers (or non-readers)!

Hi Guru Community! We’re conducting research around our Verification Digest email, and would love to speak to any users who currently receive this weekly email from Guru. Please note that this email currently only goes to users who do not have Slack notifications enabled–if you do have Slack notifications enabled, you get the same round-ups directly in Slack.  All opinions are welcomed! Please share a comment in the thread if you’d like to share your feedback, and we’ll reach out with a link to schedule a time to chat.  

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Sydney Sundell
Jon Saft
Jon SaftFormer Guru employee
published in Research
Get insights out of Slack and into Guru - Apply for the Private Beta today

Hey Guru Community! If your company uses Slack to communicate, there’s a lot of valuable information zipping through your channels on any given day. We know that it’s difficult to get a holistic view of what your teams are talking about and where they need more help, so we are building towards a future where all the most valuable information from Slack gets surfaced and captured in Guru. We’re building a new feature that will allow Guru to sift through Slack for you and help surface important insights. With this new feature, you’ll be able to identify trending topics in your busiest Slack channels, view the messages associated with those topics, and easily transfer the content from those messages directly to new or existing Guru cards, allowing you to unlock the most in-demand information for your entire team.  We’re opening a limited, private beta for this new feature in the coming days. If you’re interested in participating in this private program, please apply using this Google Form

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Jon Saft
Laura Desmond-Black
Laura Desmond-BlackFormer Guru employee
posted in Research
Seeking feedback: how do you find out that knowledge in Guru has changed?

Hi Community!I’m Laura and I’m on the Product Management team here at Guru. Historically I’ve been focused on search and discovery–you may have seen me jump into conversations related to those areas here before. Recently, along with Kate, from our Design team, I’ve started to look into a new area and we are at the point where it would be wonderful to have your input on what we’re considering. Generally the goals of working on this new area are to: Help you work confidently by surfacing information that’s valuable but not getting explicitly sent to you through channels like announcements. Help you keep up with changes to information you rely on so you know you have the most current information available. Overall this should reduce the effort it takes to find information you need, and make it easier for you to stay up to date. To give you a clearer sense of what the outcome of this research might be, we are currently looking to understand how people interact with favorites, how people

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Laura Desmond-Black
Yael McCue
Yael McCueFormer Guru employee
posted in Research
Managing Users and Groups - Seeking Your Feedback!

Hi all! Product Manager from Guru here.I’ve started a research project looking into how our customers manage users and groups at a large scale, especially if they do so without SSO and SCIM, or if there are gaps in SSO and SCIM that need to be filled manually.Are you a knowledge manager, CX leader, or sales enablement person who finds yourself spending too much time adding and removing users from different groups in Guru?Or maybe an IT admin who has to do manual things in Guru that you think should be automated?I want to talk to you!Please feel free to share your experiences in this discussion, and let me know if you’d be open to a 30 minute Zoom conversation with me.I appreciate you! 

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