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Unanswered questions

6 Posts
K
kiho leeKnewbie
asked in Q&A
Inquiry About Using Guru for a Small Team with M365 Integration

Hi Guru Community, My team consists of 6 members, and we work in a company that primarily uses M365 for collaboration. We rely on Teams for chat and video meetings, Outlook for emails, and SharePoint for managing shared documents. We’re looking for a solution to help us with the following: 1. Team Collaboration: We want an easy way for team members to share their work updates and discuss shared challenges or tasks. 2. Team Management: The team lead needs a clear overview of each team member's ongoing tasks and progress. However, some personal chats in Teams should be excluded from this process. 3. Meeting Summaries: We are also curious if Guru offers any AI-powered features for summarizing Teams video meetings or supports integration with other solutions that can handle this task. Given these needs, would Guru be a suitable solution for us? If not, are there integrations or additional tools you recommend using alongside Guru to meet these requirements? Thank you for your insights!

40
K
3 days ago
L
Lionel BruderKnewbie
asked in Q&A
Change Language

How do i change the language of guru? We are a german company and i need the guru backend be german and for my coworkers it should be german aswell. Is this possible?

10
L
3 days ago
Gary O'Brien
Gary O'BrienKnewbie
asked in Q&A
Order Featured Cards in Guru Content Block

Does any one know of a way to order featured cards in the guru content block within custom pages?Or do you have to re-enter the cards each time to get the order you want?

40
Gary O'Brien
6 days ago
S
Shravan ShethKnewbie
asked in Q&A
Knowledge Triggers while on a call in Salesforce

I’m tinkering around with using Knowledge Triggers from the browser extension on Salesforce for a call centre client. For some reason, the don’t get triggered when I am on a call (using SF Service Cloud Voice), even though the right keyword is there on the SF screen, but as soon as the call ends, the trigger shows up. Any ideas why this happening?  It’s an important one cause we want to be able to surface the right Guru articles for their call centre agents while they are taking calls, so using the keywords on the SF screens to try and trigger this. Any help is much appreciated! 

202
S
7 days ago
Siobhan_3
Siobhan_3Knewbie
asked in API & Integrations
Is it possible to sync https://canny.io/ as a source?

We use Canny for feature requests. It would be great if these were searchable in Guru.  

131
Joe Duffy
Guru Employee
18 days ago
Betsy Lockett
Betsy LockettKnewbie
asked in Q&A
Does Guru have a "Pass" feature in the AI Training Center?

Perhaps it’s not necessarily a “pass,” but a way to negate any AI related questions that are invalid? For example, if my staff enters a single word with a question mark after it, then the entry goes into the AI Training Center. I will then go into the AI Training Center to review and assign a status to each entry. However, there are those entries that simply don’t make sense or you know that they are irrelevlant to the type of knowledge housed in Guru for your respective line of work.For example, I enter, “Cat?”Then, I go into the AI Training Center and there are no results and no cards to connect to because we don’t work with animals.How can I remove, “Cat?”Is there a way to assign a different status other than flagged, or marked correct? I don’t want to keep “no status” entries in my list. Perhaps include a “Not applicable” option?

181
RebaMitchell
Community Manager
28 days ago

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