Unanswered questions

77 Posts

N
Natalie PierceKnewbie
asked in API & Integrations

No Mac Keyboard Shortcuts in Guru Cards

Does anyone else have this problem? I’m unable to use any keyboard shortcuts on my Mac when creating a card through the chrome extension. Command+V won’t paste, Command+U won’t undo text. Makes me want to write my content elsewhere then have to import it to Guru. 

1
Chris Anderson
Community Manager
12 hours ago
lena111
lena111Knewbie
asked in Q&A

Compatible LMS

Hi there!We are quite new to Guru and love it so far! I want to start incorporating interactive learning and am curious if there are any LMS that work with Guru that allow for course creation with quizzes and such? Thanks in advance!

3
Renee Osgood
1 day ago
Abbey Florence
Abbey FlorenceKnewbie
asked in Q&A

Template Collection

This feels like a very obvious question, so I apologize if I am overlooking an existing tool. But… is there a way as an Admin to view and manage card templates? I assumed they would be visible in Card Manager or Team Settings, but I don’t see them there. We may want to make bulk changes (like applying tags or reassigning them to a central person). The only way I have found to view templates is when you actually go to create a card (https://help.getguru.com/en/articles/4739966-creating-and-editing-a-template-card).  Thanks!

2
Abbey Florence
1 day ago
Alex Helton
Alex HeltonKnewbie
asked in Q&A

Issues with how cards display for people in Safari

User is seeing the card with all the images laid out on top of each other (rather than next to each other in a mosaic) and they can’t scroll down more than a 3-4 lines.This has come up a few times. Happens mainly in Safari.Is it an issue with how I authored the card or with that browser?

0
Alex Helton
4 days ago
C
Chris PelchKnewbie
asked in API & Integrations

SharePoint Integration - iFrame vs. Markdown

We use SharePoint as our file storage solution and have been building cards in Guru where we’d like embed our SharePoint files directly into the card.  The goal is to make it easier for the team to view the content directly in the card vs. clicking and linking to another document. Interestingly, when we tried to use the iFrame function in Guru to embed our content it did not work.  After reviewing this post (https://help.getguru.com/en/articles/4830978-embedding-assets-from-sharepoint-and-onedrive) we found that we needed to go through a slightly different sequence, using the mark down feature in cards.  When pulling the embedded file from SharePoint we were required to add dimensions (width and height).  This resulted in a fair amount of testing to find the ideal size for a portrait style word doc (btw, we settled on width: 850 x height: 1050) as our standard.  This isn’t the end of the world but it does make the process a bit messier than using an iFrame would.Furthermore, it creates

0
C
8 days ago
K Vermilyea
K VermilyeaKnewbie
asked in API & Integrations

Kustomer + Guru

Hey all! I’ve started a new role as Knowledge Manager at Electric and one of our primary areas of opportunity is getting our external Knowledge Base (hosted on Kustomer) into a synced Guru collection.Any chance that the Kustomer Knowledge Sync is on the roadmap to return and, if not, what resources would I need for the API setup?

0
K Vermilyea
9 days ago
Elliot Shaw
Elliot ShawKnewbie
asked in Q&A

Like / Thumbs Up / Upvote option on Card Comments

Just curious if the option to “like” or thumbs up / upvote Guru Card comments would be useful to anyone? I know it’s such a simple thing so I hate that I even brought it up 😂 BUT, it’s quicker and more effective then having multiple people chime in on an email chain saying “yes” etc. 

0
Elliot Shaw
14 days ago
Ashley Green
Ashley GreenKnewbie
asked in API & Integrations

Enabling Guru for two or more Slack workspaces

Has anyone tried enabling the Guru app for more than one Slack workspace? I successfully enabled it in one of our corporate workspaces, but I don’t see a way to enable a second workspace. I’m an admin for both Guru and Slack. Appreciate any suggestions - thanks y’all!Ash

0
Ashley Green
15 days ago
Callie Rojewski
Community Manager
Callie RojewskiCommunity Manager
asked in Q&A

Leveraging surveys to measure your Guru success 📋

 What questions do you have about leveraging surveys to capture your Guru success?  Conducting an internal survey allows you to get direct quotes, comments, and feedback from Guru users about their Guru experience. This could be as simple as starting a Slack thread in a team channel or DMing some of your top Guru users. Are you considering implementing surveys to understand the impact Guru has had for your team? What questions do you have about getting started?  Drop them below! If you’re exploring this topic, consider leveraging Slack apps like Polly to run polls and surveys in specific Slack channels.Sample Guru Survey (often used post roll-out) How do you ask your team for feedback about Guru? Check out the Polly app to launch simple, internal surveys over Slack

5
Madeline Bidwell
17 days ago
SU Commerce
SU CommerceKnewbie
asked in API & Integrations

Regarding attachments returned through API

Hi Team,I am using the search (https://api.getguru.com/api/v1/search/query?q=) and trying to fetch the attachments, however we see that, we are getting all the attachment information like images, and videos in the content field. We get a URL in the src field when we try to use that URL for file information, We get a 404 error.  Any pointers to fetch the attachment information from API ??

1
Joe Duffy
Community Manager
17 days ago
I
idevi97Knewbie
asked in API & Integrations

API - Join events and alerts information

Hey there!I am trying to combine information from knowledge alerts and the events (a.k.a analytics) endpoint, however, I am unsure how to do this. So far, my best attempt has been joining both information using the field card_id (both knowledge_alerts and events provide it) and filtering the events with type = ‘alert-read’. However, this is not ideal since a given card_id could be related to > 1 knowledge alert, so my question is… Is there any way to know which event is related to which knowledge_alert? It would be nice to have an `alert_id` field under the events endpoint.Thank you in advance!Iñigo

10
A
21 days ago
Jodi Peters
Jodi PetersKnewbie
asked in Q&A

Permissions: Can edit and publish, but not verify

Having looked at the documentation on Guru permissions, I don’t think this setup is possible, but thought I’d ask to see if anyone has any recommendations.  We’d like to create a group which has access to edit and publish edits, but not verify. 

1
Callie Rojewski
Community Manager
24 days ago
Susan Minne
Susan MinneKnewbie
asked in Q&A

Do you know anyone who is looking for a Guru Administrator position?

My company, DroneUp, has a job opening for a fulltime experienced Guru Administrator working remotely anywhere in the United States. DroneUp is a drone delivery and services company. We are growing rapidly and are in the process of implementing Guru as our knowledge Base / intranet platform.If you know anyone who might be interested in this position, see the link below for more information. When you or others apply, reference this conversation and I shall ask our Talent Acquisition people to watch for it.https://www.linkedin.com/jobs/view/3086755729/?refId=%2BY4gF1UJ0XFe0h0bL2GdtQ%3D%3D&trackingId=GqUHoUgIcnvLvhLxfOB0yQ%3D%3D.Thank you! 

0
Susan Minne
25 days ago
Twila Gates
Twila GatesKnewbie
asked in Q&A

No email notifications when clicking on "reply" button in comments

When we add a comment - we get our emails using @mentions.However, if we are viewing comments in a card and click on the reply button and send a reply - no email notifications are sent.This requires that we start a new comment which makes it difficult to follow the stream on a particular comment.How can we get emails when the “reply” button is used?Thanks for helpTwila

1
Marie Frei
Guru Employee
1 month ago
Rob Mueller
Rob MuellerSmart Cookie
asked in Q&A

Reducing Customer Support hold times with Guru

Hope that this finds you all well. We are a product manufacturer of clean energy solutions (solar+storage) and sell to distributors and installers.  We have a challenge to reduce our Technical Support hold times for installer who call in to ask a question or troubleshoot their system.  I was looking for specific case studies or best practices about using Guru to surface knowledge quickly to chip away at these hold times. Trying to build a case for further adoption of Guru along these lines. Thanks in advance for your time with this. 

3
Rob Mueller
1 month ago
Laquize Bassey
Laquize BasseySmart Cookie
asked in Q&A

Routing cards

Hi. Is there a way to route cards to a specific section automatically? I create daily meeting notes and want them to go to the respective section on a board without moving them manually. For example, I categorize these notes by the month, so I have a section on a board that has the month. I hope that makes sense. Thank you!

1
Callie Rojewski
Community Manager
1 month ago
Scott Lougheed
Scott LougheedKnewbie
asked in Q&A

Embedding Guru card into Articulate Rise

We use Articulate Rise for authoring courses for our LMS. Rise allows for embedding iframe and other embeddable content.  I recently tried to embed a Guru card and the iframe embed appeared as this: However, I do have access to this card.  Any suggestions? 

1
Callie Rojewski
Community Manager
1 month ago
Alice Jin
Alice JinSmart Cookie
asked in Q&A

Automatic creation of competitor intelligence cards

Hi! I have a goal to automate creation of cards that include info about our competitors so we don't need a human author. We explored some softwares such as Crayon and Klue who can do that, but it's quite expensive and I want house the info on Guru. Caroline from Guru suggested using 1. Guru knowledge clipper or 2. Zapier integration to trigger card creation based on a certain action Curious to know how other users add competitor intelligence cards to their collection without having to manually scrape the internet for info about their competitors! Thanks all!

1
Callie Rojewski
Community Manager
1 month ago
B
Big BangKnewbie
asked in Q&A

Where to get SAML Metadata to set-up SSO

Where can we get the SAML metadata to set-up SSO?

1
Callie Rojewski
Community Manager
1 month ago
Cara McBeath
Cara McBeathSmart Cookie
asked in Q&A

How Do I Revert A Core User to Light User Without Removing From Team

Hello The Guru Community! My team has had a case where someone we originally designated a Core User will no longer be able to continue in their intended Guru Role.  This user is still part of our Team however we no longer wish for them to have the Core User status and functionalities. Is there a way to revert them to Light User status so we assign a new Core User for our Team? If not - what is the best way to handle this scenario? Thank you!

1
Callie Rojewski
Community Manager
1 month ago
Neha Chaudhary
Neha ChaudharyKnewbie
asked in API & Integrations

Error in using API with collection token

Hi,How can I can access search API - https://api.getguru.com/api/v1/search/query  using collection token. I am getting 401 error.

2
Neha Chaudhary
1 month ago
Tereza Cihelkova
Tereza CihelkovaKnewbie
asked in API & Integrations

Is it possible to embed the "ask expert" feature?

Hi, alongside Guru we’re also using a LMS. We’d like to collect feedback on the courses and allow ppl to ask additional questions. Is there any way to embed the “Ask expert” form into another page similarly as we can embed cards? Alternatively is it possible to somehow allow for the comments section to show up on the embedded cards?We could use Google Forms instead but we’d prefer to keep all requests for knowledge in Guru whenever possible.Thank you,Tereza.

1
Joe Duffy
Community Manager
1 month ago
Callie Rojewski
Community Manager
Callie RojewskiCommunity Manager
asked in Q&A

Rolling out Guru? Use this Email Announcement!

Are you in the midst of a Guru rollout? If you’re currently introducing Guru to your team, use this template to support your success and educate your coworkers on the who, what, when, where, and why of Guru! Customize the template below to fit your team. Things highlighted should be customized for your team. Make it concise, clear, and exciting! 🚀 EXAMPLE EMAIL/CHAT MESSAGE Hi Team,You’ve been selected to take part in Guru! You should have received an email invitation to join our Guru instance.Next Steps: 🗺TAKE THE TOUR: Watch this short video on Guru. it's super high level and worth your time. We promise. 💻LOG IN TO GURU: Click the link in the Guru email invite you received. This will take you to a web page where you can create a password or login via Google. 🔍INSTALL THE BROWSER EXTENSION. Click here to download for Chrome, and watch this video for an overview. 💬INTEGRATE WITH SLACK: Create a DM with @guru in Slack under Apps, type in Enable Notifications, and join the Gur

2
Callie Rojewski
Community Manager
1 month ago
Rob Mueller
Rob MuellerSmart Cookie
asked in Q&A

Best Practices around using Guru as a Wiki

We are in the implementation stage with our Guru platform and going to launch in early April.Looking for best practices around the "Wiki" part of our launch and engaging our team to get all their knowledge into Guru.   We are planning to launch with a base foundation of knowledge 10-20% or so with clear guides and templates on how to add content. Then planning to have a call to action for the 50 paid seats to help build out this resource.  Any best practice on how we can leverage the wiki part of Guru to get all the amazing knowledge out of peoples brains and into Guru?  Thank you.RM

2
Rob Mueller
2 months ago
Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A

Send knowledge alerts for cards in a synced collection?

We have a few collections that are synced from Confluence. Is it possible to send KA’s on those? I don’t see the option on the card but wasn’t sure if there was a setting I had to enable somewhere. We’ve had success with getting buy-in for Guru by allowing folks to sync their Confluence space first so being able to use all the features might help with adoption. 

2
Siobhan Hyser
2 months ago

Badge winners

See all badges
Terms & ConditionsCookie settings