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Unanswered questions

11 Posts
Jimmy Miller
Jimmy MillerSmart Cookie
asked in Beta Program: Guru Answers
Can Answers recognize emoji or symbols?

We use emoji for a variety of shortcuts in our guru knowledge base. Will the AI recognize the significance of a symbol?For example - Our software integrates with 200+ other platforms and in a variety of ways.Some software connects through API, email parser, zapier, or another specific connection point. To help our support reps, we use a ⭐️ next to our preferred connection point. This is faster than reading, because the reps are locating a symbol on a page.Can the AI be trained to recognize the emoji so that an employee or customer could ask it, “What is the best way to connect _______ to _______?,” and Answers would respond with “The best connector would be to use an API.”

797
Steph Schulz
E
Emili ParrenoKnewbie
asked in Q&A
Assist for Readers settings

Hi there!,There’s an Assist settings under the Collections section where I added a couple of custom actions and I also disabled translations for some languages that we don’t need.When editing I card, those changes are reflected and I can choose the new actions but when reading a card, the translation options don’t reflect my selection, for instance, I disabled Chinese but still allow readers to translate to Chinese and I added Italian but I can’t see it in the Summarize/Translate card dropdown.I’ve been looking for an Assist settings just for Readers but couldn’t find anything.How can I edit the options we present to readers in the Summarize/Translate dropdown?Thanks

132
E
Siobhan_3
Siobhan_3Knewbie
asked in Q&A
Can't paste image when making a card from the extension

This is really interrupting my workflow because I have to open the web app, wait for it load, search for the card, edit, paste, save. It wouldn’t be quite so bad if there was a way to open the card in the web app directly from the card, but all these extra clicks are killing me. 😅 Why can’t I just paste the screenshot in the card I’m creating?   

132
Siobhan_3
Jackie Wages
Jackie Wages
asked in Q&A
Submit company wide announcements

The problem: We have multiple slack channels and departments that are constantly making changes to product and systems.  Often these conversations are with a select group of people not realizing that many other departments could be impacted by these updates.  If you are not in ‘the slack’ channel and do not get tagged, you may miss something very valuable to prep your team or create resources/communications regarding this upcoming change. The Question: Is there a central submission area for the entire organization to submit a ticket for the department's upcoming changes? Could these could be deposited to a central location, where teams can look at a glance in case they need to put measures/training in place for these upcoming departmental changes? Could these be pushed or tagged if you absolutely know a certain needs to be aware of this? But, again, the most important is that this lives on one central repository for all teams and departments to regularly reference.

162
Jackie Wages
Jackie Wages
Jackie Wages
asked in Q&A
Automatically push all Guru card updates to one page

The problem:  I don’t want to inundate people with announcements, but I am looking for a central location for important updates to be chronologically preserved for historical reference. Background: I recently attended a Weekly Guru Essentials session, and it was mentioned that you could create an announcements page rather than sending many updates and announcements through the push announcement. Suggestion: Rather than pushing singular announcements, can the card updates be selectively pushed to a central resource, one page that can order updates chronologically?  Maybe even separated with "Last week," "Last Month," etc. So, if someone is off work for a week, they can come to this central page and look at last week's pushes on one single page. 

100
Jackie Wages
Brittany Jardon
Brittany JardonKnewbie
asked in API & Integrations
Knowledge Checks in Guru - integrations?

We use Guru for all of our knowledge management but have noticed we need to rely on a separate tool (LearnUpon) to create knowledge checks and it requires manually moving Guru card info over into this other tool (to assess understanding of Guru materials). I see this isn’t possible within Guru, but is there a Guru integration that could do this? We are specifically looking to use this for training new hires and new processes.  

213
RebaMitchell
Community Manager
Nicole Ekstrom
Nicole EkstromKnewbie
asked in Q&A
Google slides

Hi team,We added some Google slides as an iframe and I added the Google drive folder to the source but I don’t seem to be able to get the correct content. I tried to find the answer online but wasn’t able to. This link seems to be broken. Any tips and tricks or ideas of what I’m doing wrong?Thanks,Nicole

132
Nicole Ekstrom
Nicole Ekstrom
Nicole EkstromKnewbie
asked in Q&A
Trending topics when using workflow in Slack

Hi there,We have a slack channel where we get the team members to fill in a request form (using slack workflow) whenever they have a question/escalation. I applied trending topics but it doesn’t seem to use any content mentioned in there. Is there a way for the trending topics feature to use that content? Ideally only that content and nothing else.Thanks,Nicole

71
RebaMitchell
Community Manager
J
Jennifer SienkoKnewbie
asked in Q&A
Is Guru's Academy going to be operational?

I’m new to the Guru community and am looking for tips and best use practices with all things Guru. I noticed that there was a Guru Academy tab, but when I click on it, I get a “Page not found” error. Will there be a Guru Academy available at some point? 

361
Caroline Krueger
Community Manager
Shals
ShalsKnewbie
asked in Q&A
Main Dashboard customization

Problem observed: GURU Home page.Intended action: Trying to add an image/video after I mistakenly deleted the Add image ( + ) option.Problem explained: I am trying to add an image into a Content block, but enable to do so. As I was trying to add an image into the content block, I mistakenly deleted the add image/video ( + ) option, now there is no going back. All I have to do is delete the content blocks, add new ones and then redo the steps. If there is an easy way to Undo or Add image option would save me tons of time! If there is a solution to this kindly let me know, if not, @Guru Product Team this section needs some work. I propose my suggestions. Thnx! 😁Attaching a screenshot.Suggestion:An undo action OR Add image/video option after the user deletes it.

283
Johanna Evans
Guru Employee
Shals
ShalsKnewbie
asked in Q&A
Automation

Is there a way to automate the Birthday’s of the employee’s, work anniversaries, employee spotlight section etc. In GURU main dashboard? If not, this feature could be useful to create engagement within the company and get users hooked to the application. 

90
Shals

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