Markdown Code Block Syntax Highlighting
Hi,I see that the Guru editor supports code syntax highlighting when you insert a code block via the wysiwyg editor. However, it doesn’t seem like there is a way to get syntax highlighting within Markdown content.Is it possible to get this working? We typically do this like: ```js// some js code```This doesn’t seem to work and I’m wondering if there’s a different way to do it or if this can be a feature request? Thanks!Alex
Seeking advice on increasing trust scores for reluctant verifiers
Hi all! I’ve seen a few similar posts but nothing that exactly matches my question: What are some tips to make sure verifiers get their content verified within a reasonable amount of time? I think our verifiers have gotten into the habit of ignoring notifications, and they don’t visit their “tasks” as requested. The more cards expire, the more overwhelming it might seem. As a result, I think verification is just falling off of the to-do lists of our busiest employees. It seems they know what is being asked of them, and they understand the importance of verification-- but they don’t have the time. In some cases, the consequence is they’ll rush to reverify when the content hasn’t actually been reviewed. Here’s what I’ve tried: Flagged low trust scores with verifiers and synched with them individually to see if I can help clarify any processes. Highlighted the consequences of unverified content Reduced the ask to focus on only the top 20 cards Asked to start by verifying 10 cards per
Unique Permissions for individual cards from Confluence sync
We are currently syncing our department specific Confluence space into a Guru collection which we have set to specific permissions in Guru (Department Authors, Admin, Consumers). We would like to have the ability to open up permissions on specific cards within the collection so that the full company can view. Is there a way that can we can do this without copying the cards into a collection that is public facing? Essentially the functionality we are looking for is to control the permissions on a card specific level.
Different rendering views on Guru.com vs. Guru Chrome Extension
Hello!This might be a weird situation. We think that the editing/designing possibilities are quite limited in the Guru Card Editor. Therefore, we have made our card design more intractable and flexible by utilizing Markdown (HTML/CSS).Although, it seems that our cards are “rendered” differently on the website, compared to the Guru Extension. Is there a way to solve this? Card in Guru Extension:Card in Guru website
Is there a way to send Guru card content via email?
Hi there, I’ve been considering using Guru to replace our internal weekly email newsletter. Content and analytics-wise a card seems to work but one of the reasons we love the email newsletter is because it can be read easily on mobile by team members who travel regularly. Does anyone know if there is a way to send an email that displays the Guru card contents in the body of the email? We use an integration with Okta so many employees cannot open the Guru cards themselves on their phone. Thanks,Catherine
Google Drive hosted video playback issue while using the mobile app
Does anyone know how to get videos to play in the Guru mobile app? Issue - In the Guru mobile app it was noticed that the videos that are embedded are not playing. Below is a screen print from my phone (iphone). Current workflow - We store out videos on a shared google drive, and when putting them into a card, we have been getting the embedded HTML code and putting that into an iframe. On a computer it is working nice, however a lot of our staff access Guru only from their mobile device. Current Workaround identified - Put the link to the video into the card as well. Users can click on the link and access the video, however it does not play through Guru so the user has to authenticate through another app.
"All Members" Group members losing access to any and all Cards?
Yesterday, 2/6/23 around 2pm EST our users began losing access to any and all cards. These users are in different localities using different machines and have different titles. None of them belong to any Groups other than the default “All Members”. Adding them to Groups grants them permission to cards and collections those groups have access too, but not the cards open to “All Members”. We have been working with Guru Support 23 hours and this coincided with an “Edit” update as well as a yesterday File Service Partial Outage. This occurs in the extension or web app, and persists if you send the user a direct URL link to a card they were previously accessing.We have been working with Guru support for about 23 hours but are about to create a group with access to a new card with appropriate permissions before adding our users to it.Presumably we will delete this group later once “All Member” functionality has been restored or we (or Guru) find another solution.Is anyone else experiencing
How do you manage Board Group permissions?
Hi Guru Community,We are in the process of planning our Guru structure so that Authors can begin populating it with data (YAY!). But the Project Team is grappling with how IT Admin will best keep track of the Board Group Permissions which are clunky to review at the board level only. There are a bunch of posts requesting changes to this (and I have upvoted them all! 😄) but in the meantime, I am looking for suggestions for how to stay across this in the meantime. There was a suggestion of a spreadsheet in one webinar I attended but I didn’t ask for a template at the time.I am hoping that one of you might be able to steer me in the right direction or give me some tips to do/not do that you have come across on your Guru journeys.Thanks in advance!
We're about to rollout the product to our team and plan to use the native Guru invitation format. We see that you cannot hyperlink text in Guru invitations but had been inserting the full URL as a work around (something like “Contact Abbey Florence at firstname.lastname@example.org with any questions”). However, the system has started inserting a space before the extension in every URL string. So in this example, it breaks “chieffaa@newschool.” apart from the “edu” for some reason. Is that supposed to happen? Is there a workaround? Thanks!Abbey
We operate 12 businesses, as such we have teams that operate in each business from a sales and operations perspective, yet also have teams that operate across multiple businesses such as finance, HR, IT, Health and Safety, Management etc.What would the best practice be in this case for structuring our collections and groups?
Microsoft Sway Integration?
We use Microsoft Sway for our newsletters, which look great. Is there a way to embed something like that into a card? We’d like to use Guru to distribute and archive our monthly internal newsletters, but I’d like a little more integration than just pasting a series of links onto a card. Any suggestions?
Backlinking for embedded content?
Hi! Is there a way to check within Guru where cards are embedded? Our use case is for Guru cards embedded into Workramp. When a Guru card changes, we want to be sure to double-check the content in the places where that card is embedded to make sure those workflows still make sense. I don’t believe this is a feature, but I thought I’d check. Thanks!
What's the different between "archiving" and "dismissing" a question?
After addressing questions from the “Ask an Expert” feature, I see two options to either Archive question or Dismiss. Is there a difference between the two actions? What is best practice if you want to make sure you have access to questions/answers for historical reference but would also like to clear out your inbox?Example 1: Clicking the red X in the “Questions - Inbox” prompts you to “dismiss” : Example 2: Clicking the “Archive question” at the bottom of the open questions page:
How does your team use Knowledge Triggers?
Hi everyone!I'm curious to hear how does your Guru team use Knowledge Triggers? What questions do you have about our Knowledge Trigger feature?Knowledge Triggers can be used to surface information using the Guru extension over specific webpages. On the Support team, we use Knowledge Triggers in a few different ways:Logging Bugs: We have a Guru Card that outlines how to assign a bug based on our internal engineering system When we are over app.shortcut.com, we surface that Card automatically in the extension for easy access, no search required! Customer Conversations: When using Intercom, our chat platform, we use Knowledge Triggers to surface information about the tags that we use to keep track of customer conversations I'd love to hear how your team uses Knowledge Triggers or answer any questions you might have about the feature!You can also watch this Deep Dive session on Knowledge Triggers for some more examples. 😄
Trying to figure out the best way address all comments in the org on a regular basis, any ideas?
When looking though I didn’t find a way to parse all the comments made on all cards in all collections for a given time frame. As a Guru admin, I would like to be able to ensure that all comments that were made in a given time frame were seen and addressed (both resolved and open). I may have missed it when going through the options and documentation. Please do let me know if I missed it or have any ideas for a workaround (maybe an email filter or using the API). Thanks in advance! 😃🙏
Forcing Slack Notifications
Is there any way to know how many of our users have Slack notifications enabled or somehow only allow Slack notifications for our users? Our organization doesn’t use email unless interacting with clients and external stakeholders and if our users don’t make this change, it is a given they will overlook some important announcements. We are using SCIM in Okta, if that makes any difference???
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