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Diana GomezKnewbie

asked in API & Integrations

Ng Car Reservations

Hi team, Do yo know why the system gives this error??

Kendall Sipp-ParisSmart Cookie

Guru App in Front - Web based layout vs Chrome Extension layout

Hello! We are a newer company using Guru and are LOVING it so far. However, we have the majority of our users utilizing the Chrome Extension and we really enjoy the functionality of searching, cards viewed, multiple cards open in tabs for ease of moving between them and the other features of the extension. We then have a smaller set of users who are utilizing the Front app as their body of work have them in Front more and the way the Front App layouts obviously is basically the web based layout. The same features we love in the Chrome Extension do not function. One of the big ones is how when you have multiple cards open and they are in a tabs and you can easily move between them. Another is the filter feature causes problems when open and limits the full view in the Front App. Finally it isn’t as easy to find your favorites and agents love that quick easy access in the Chrome Extension. Our company will be moving to living more robustly out of Front for all frontline agents in

Ryan RKnewbie

How to use HTML Anchor Tags in Cards

I haven’t found any questions about Anchor Tags posted since the new table of contents feature came out so the answers on those old threads are just confusing me... so I thought I’d post this question again in the context of recent Guru updates.. As an example, lets say I have a guru card structured like this:(1+ screen worth of Text)Information (this is a Large Header)(1+ screen worth of Text)Additional Information (this is a Large Header)(1+ screen worth of Text)Even - More $ Additional & Information (this is a Large Header)(1+ screen worth of Text) So my question is, how do I create a URL with an Anchor Tag that will take a reader directly to the relevant section of a Guru card.Lets say the Guru Card’s URL is: https://app.getguru.com/card/whatever/ImportantInformationI’m very encouraged that if I create a URL that looks like this:https://app.getguru.com/card/whatever/ImportantInformation#Information...it brings me directly to the section with the Large Header that has only one w

Lloyd NebresSmart Cookie

Left side navbar changed?

Hello… is it just me, or… what happened to the left side navigational area? I used to be able to minimize it so the column only shows the task and collection icons. Now, the column just goes away completely when toggled. Thanks for any insight.Lloyd

Lloyd NebresSmart Cookie

asked in API & Integrations

Guru + Intercom

Hello! Has anyone tried to link the Intercom Help Center to Guru cards? Any advice on how this might be done would be awesome.Thank you.Lloyd

Martin MennKnewbie

How can i include a speficic url to guru knowlege base

Guru is all about knowledge.We have a lot of specific knowledge inhouse but google has even more knowledge. there are some website which have all the information we need and could almost copy paste certain pages as cards into our GetGuru.Now if we do that we would have to update the gards evey so often to keep it updated in guru (to update guru in case changes have accured on this specific website.As getguru is an AI tool there must be a better solution to this.How do i include pecific URL’s (e.g. Government website) in our own knowledge base to make sure those websites / urls are being included in finding an answer for us.

Lucia DelicovaScholar

asked in Beta Program: Guru Answers

Option to exclude keyword search from Answers

Hi team!We’ve noticed that Guru Answers is proving answers even for keyword searches and on many occasions the provided answers are actually incorrect, if the keyword search is not specific enough. With over a thousand cards with hundreds of different processes for tens of different providers and suppliers, any incorrect information can lead to mishandling, DSAT and even a potential loss. We are training our users to ask actual questions and to include certain details for Guru to find the correct card and give accurate answer - however, to train almost 1200 users takes some time.We would very much like to avoid situations where the agents would relay on an answer coming from a keyword search if the Answer is incorrect which, especially less experienced CC agents will rarely spot - they rely on Guru as a source of truth.Any chance you thought about giving the option to have the Answers only respond if the user asks an actual question?

James TroutKnewbie

Another Numbering Issue

Ran into this today:I created an ordered list. I inserted an additional item within the list, and the numbers changed accordingly. Next, I indented the new item, and the number type changed to a small letter (as it’s supposed to). Then, I decided to remove the the new item. I highlighted it, and deleted it. Instead of the numbers returning to their normal order, the list item after the deleted line reset to 1. So now I have a list that looks like this:1.2.3.4.1.2.I don’t know what I’m doing wrong. I feel like deleting a line should cause the remaining numbers to reorder appropriately. Because of what’s happening, I have to change the list to text and then restyle as a numbered list.If there are any tips or tricks, I’d love to hear them.

GUSTAVO ADRIAN BARBAROKnewbie

Filters in drafts

We request the ability to include filters in the My Drafts category to facilitate their search, similar to those currently applied in the Card Manager section (title, author, collection, folder, creation date, last modified date, etc).

surya main accKnewbie

verification Intervals on cards

How does custom date work in verification of cards?Will it repeatedly notify the user after the chosen date?Other verification intervals will repeatedly notifiy the user when the cards are still unverified?

Maithe VlekkeKnewbie

What are my options to customize the homepage (design as well as the content)?

The options for the homepage your Guru homepage are very limited. This makes it hard to make a noticeable, user friendly homepage. Take Guru's own knowledge database as an example. It would be great if we get the freedom to create homepages like this one ourselves. I already know that this is not possible at the moment. However sometimes you can use external parties to add a layer on the website, to get more options (API integration or content script injection via Proxy for example). I don't have a lot of knowledge on this subject. Does anyone know if this is possible with Guru and can I receive some tips?

GUSTAVO ADRIAN BARBAROKnewbie

Add filters in Tasks/Announcements

We request the ability to include filters in the next section: Tasks > Annoucements > All sent > Assigned to to facilitate their search, similar to those currently applied in the Card Manager section (title, author, collection, folder, creation date, last modified date, etc).

Laila AlshammariKnewbie

issue with card access

Hello I need your support to help me with a current issue on my GURU collection.I only want the admins to have access with uploading and editing and archiving the contents on GURU the issue is that everyone other than the admins have access to archive and edit the card content in the collection. I need and answer as soon as possible to fix this issue only admins who can edit and archive contents. Thank you Laila

Maithe VlekkeKnewbie

Is it possible to enable a text fragment anchor?

Whenever you search on a key word and hit enter, you see a list with all the results. For every page there is a preview where the keywords that you used are highlighted. Is it possible in Guru to get the page to automatically open on the section of the page that you also saw as a preview?

Stephen MallamKnewbie

Exclude folder from Zendesk sync

Hi. I am hoping someone can help. I have our Zendesk guides sync’d with Guru and I want to exclude one of the folders from the search results. In Zendesk, we store a lot of guides and F&Q’s including our release notes. I want to exclude the release notes returning when a member of my team searches guru. Is this possible via the Guru UI?

Oleksii PetrokhalkoKnewbie

asked in API & Integrations

Retrieving all attachmets from the card API

Hello team, how can we retrieved all attachment links through API?

Lisa FrassettoKnewbie

Guru card display links

I’m finding when I go to edit the title of a card that is also a link on another Guru article, the link doesnt update with a new title. Is there a way around this or perhaps i’m doing it incorrectly?

Lloyd NebresSmart Cookie

Slight change in the display of the Callout box

Hey there… I noticed today that there’s an extra line that appears before the title in the callout box display. (It’s not there in the editing mode; only on the final display.)It wasn’t like this until today. If it’s possible to revert this, can you do so? The spacing looks odd with the extra line. Thanks!(screenshot attached)

BecksVanstoneKnewbie

Guru taking on average 16 seconds to load a search?

We are having issues with Guru taking 16 + seconds to load a search. The team are based all over the UK and not experiencing issues with internet speed anywhere else. Is anyone experiencing the same thing?

Caleb JKnewbie

Finding cards without tags

I can’t find a way in card manager to find all cards without tags. Only to find cards with a specific tag.I would like to find all my cards without tags and begin tagging to help our team find things better with tags. Is there a solution for this? It’s got to exist and I’m just overlooking something simple.

Sylvia BarnekowKnewbie

Deleted users in analytics report

How I can remove deleted users from analytics reports, or when is their data going to be deleted? Their behaviour regarding usage and announcement is not really valuable for us any more, once they no longer work for us.

Amy CrossKnewbie

'Never Logged In' Users

Hi Folks!We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. They all say they have logged in…Is there a possibility this is a Guru glitch, or more likely just user error? Thanks!

Amy CrossKnewbie

Assigning Questions

Hi - is it possible to lock down permissions for who users can assign to answer incorrect or unanswered questions?We had an issue where (despite training) a user assigned it to everyone in the company...

Lars BöhnkeSmart Cookie

asked in Beta Program: Guru Answers

How to include external Intercom help center content

We’re using Intercom for support. Any feature planned that would allow us to incorporate our external Intercom help center in Answers?

Jacob T.Knewbie

Best path to creating a visualization of content hierarchy?

Hi all - I’m interested in seeing the complete hierarchy in Guru in a sitemap-style (or similar) showing the Collections, the folders included in those Collections, and the way in which those folders are nested within each other. My current understanding is that an export wouldn’t be helpful here because the folders column doesn’t show how they are nested within each other. Unfortunately that means I’m left manually re-creating the hierarchy of each collection in another tool like Miro or Figma so I can see them all in a single view. Has anyone worked out other ways to accomplish viewing the complete hierarchy of collections and folders?

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