Hi all - I think I’m late to the game on this from the recent changes. On the old publish experience, authors could see the difference in the verification date based on the action if they clicked the ⓘ icon near the Publish vs. Publish and Verify options. Is there anywhere else they can see that distinction in dates? I just want to make sure I’m not overlooking it. If not, I’ll update my users.
Hi Guru community,I am playing around with the Answers Beta lately. And due to embracing the single sourcing guideline in our company, I wanted to know if embedded google docs are searched through for suggested answers?My first trials indicated that it doesn’t work.Looking forward to learning from you!Felix
Hi,I’m looking for some inspiration to get our company telephone list on Guru. Today our receptionist is maintaining this in an Excel file and distributes this every quarter. Meaning, the telephone list doesn’t hold the new employees for a while.One of the ideas is to use Guru where you can easily search on a contact and find the extension number. But I don’t know what the best approach would be here. Any ideas?
Hi team!We’ve noticed that Guru Answers is proving answers even for keyword searches and on many occasions the provided answers are actually incorrect, if the keyword search is not specific enough. With over a thousand cards with hundreds of different processes for tens of different providers and suppliers, any incorrect information can lead to mishandling, DSAT and even a potential loss. We are training our users to ask actual questions and to include certain details for Guru to find the correct card and give accurate answer - however, to train almost 1200 users takes some time.We would very much like to avoid situations where the agents would relay on an answer coming from a keyword search if the Answer is incorrect which, especially less experienced CC agents will rarely spot - they rely on Guru as a source of truth.Any chance you thought about giving the option to have the Answers only respond if the user asks an actual question?
Does anyone know of a way to automatically locate broken links that are in guru cards?Right now, it’s a manual process for us.Ideally, I could receive a report that would locate the exact links, putting them in a list.But it would be helpful to get a list of cards with broken links in them.Does anyone have solution?
Is it possible to expose a Collection as a Pubic URL, so the anonymous user can browser the Collection, the UI (i.e. Card & Folder Heriachy), and view public cards & use the search function to find public cards in the collection. Currently only individual cards can be made public, via individual URLs.This would be incredibly powerful, and would eliminate some clunky Help Center Software (i.e. Zendesk etc), and allow for one internal and one external information platform, and then Guru can start competing with Help Center Products :)
Hi everyone,Thrilled that we're now beta-testing Guru's "Ask a Question" feature—a highly requested feature for our teams on the front lines! However, I've noticed an issue that's particularly relevant for us as a bilingual organization in Canada. When posing a question in French, the system returns an answer in English, even though the French text is available on the card. This poses a significant concern for us, and I suspect it could be an issue for other multi-language environments as well.Is anyone else experiencing this? Would love to hear your thoughts.Merci :-)
Hello there, I hope this is the right place to ask such a question!We are looking for a easy to use low/no code cms which has website drag and drop feauture and can handle a user database with unlimited members and millions of traffic in the long run. It also needs to be fully customizable for developers so we can add anything we need going forward.We are in the process of finding agencies which can help us make our membership database. We just need to know which cms is a good choice. We have looked at the following: Worpress, Drupal, builder.io, webflow, strapi and directus. Is there something else out there or what do you guys recommend?I am not a coder nor do I know much about software, we are in the process of finding a fullstack developer to help us with this but I thought maybe this forum would give us a head start. Thank you!
Hi Guru folks!We have recently embedded two very important Google files into Guru cards so our users don’t have to have them bookmarked and can easily navigate them from the Guru card.Quite a lot of our users reported that when they open the Guru card, they are unable to see the embedded file, however, if they open the same file from the link from their bookmark, it works ok.Any ideas what might be the issue and how to fix it? We have approx 1200 users that need to have access to the file. Thanks!
Hello! Our acknowledgment rate for announcements is not as high as I’d like to see so I am investigating alternative avenues for someone to acknowledge they’ve read announcements outside of the one option today. The reminder three days later is great but it’s not enough. So, I was poking into creating an automation in Zapier and would love to see a new acknowledge announcement event from a trigger. What I am thinking: New Guru announcement creates a channel message in Slack tagging applicable user groups that received announcement. Users view the card and reads the card content directly in slack message User leaves an emoji reaction to the message and that marks that they have clicked “I read it” thus acknowledging said announcement. This would further reinforce the slack and guru integration where many of my team receives and reads announcements (many of which don’t require opening the guru site or chrome extension) Has anyone figured out how to do this? If not, I would love to see
On a guru card, from the example below, how can I have users be able to copy “these words” and only “these words” to the clipboard by simply clicking once on “these words”? No click dragging, then ctrl +C, No triple clicking either. Just click once and “these words” are copied to your clipboard.example: copy these words, not these words to your clipboard and be sure not to include the comma.
Our company’s primary languages are C# and TypeScript. However, I write exclusively in C# and therefore the example code I add to my cards are also written exclusively in C# and not Plan Text.In other words, when I type “/Code” I want the language to default to “C#”. How can I change the default language from “Plan Text” to C# for my account only without affecting anyone else’s settings would be best but we would take changing it company wide if need be as well.
I’m curious what we can do when a Suggested Answer to a question is incorrect in order to prevent users from getting the wrong information. For example, here the rep asked “Can you send hyperlinks in SMS messages?”Suggested Answers stated, yes, you can, however this is not the case, and we cannot send hyperlinks in SMS messages. Is there a way to correct this? On the flipside, if a user marks a card has helpful that has incorrect information, is there a way we can correct this. For example, the suggested answer shown here is incorrect. Edit: After posting this, I did notice that the answer changed once the card was flagged as shown here, which may render the first part of this question unnecessary. Another edit (that may help people with the same question): I played around with the verbiage on the card that was marked helpful but had an incorrect answer. I also marked it as unhelpful.These changes updated the suggested answer to something that was correct. All that said, it seems like
I’ve looked at the new analytics (card level and the dashboard) and I don’t see a way to see who has verified a single card for all of its history. From the card’s revision history, I’ve noticed that if someone doesn’t make any edits to a card when they verify, it doesn’t record it in the revision history. And the card only let’s you see the most recent Verifier/verified date. Am I missing a way to see who else has verified a card in the past before the most recent verification? Thank you!!
Hi all!Would anyone know if there are any settings/options around the naming of files in a Guru Collection export? I have just exported a large collection and by the looks of things there are a few issues:All cards within the .zip file provided by the export show up as .html files named with an unique identifying alphanumeric string (e.g.”a83db669-556f-4a00-9552-f436f95893bd”) instead of the actual name of the card. This makes it very difficult to identify a particular card in the folder. Furthermore images and videos within cards are separated out into a different folder named ‘resources’, where some of the images are named with the same ID as the card, but others from the same card have a completely different name (e.g. ‘doc0_image4). This makes it a really impossible task to identify which image, audio, and video files belong to which card. Lastly, SOME cards also have a .yaml file with the same name. All these files contain is the title of that card, separated out from the main bod
Hi Guru Community! 👋Kate here, Product Designer at Guru. Our product team is in discovery phase of understanding more deeply the workflows that Guru authors go through in order to get a piece of content published. That could mean a lot of different things based on you and your team.Would you be interested in spending 30min with us and giving us insight into your content creation workflow? If so, please comment below and I’ll follow up. Thanks so much!
I am embedding 3 videos side by side using this codeindex.html<iframe id="choices" class="menu" name="choices" src="https://drive.google.com/file/d/1HfsdxnUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe><iframe id="choices" class="menu" name="choices" src="https://drive.google.com/file/d/1HfxnsdUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe><iframe id="main" class="mainContent" name="main" src="https://drive.google.com/file/d/1HfsdxnUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe>does anyone know how to toggle the markdown block display to the wide width the way we can do with iframe images ect?
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