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Unanswered questions

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George TintareanuKnewbie
 API & Integrations
User access to collections of a different team

Hi there!It is not clear from the documentation if a user can be part of another team’s groups. For example for this endpoint `https://api.getguru.com/api/v1/groups` (doc link) the description says:Returns all groups on the team.  Can I assume from this statement that a user can only get access to collections therefore they cannot be part of some group outside of its team?  There is also this change announced recently that allows an individual to be assigned access to a collection: As of June 30, 2025, Groups are optional. You can decide to instead assign individual users to objects. Thanks in advance!

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George TintareanuKnewbie
 API & Integrations
List collection access permissions

Hi there!I'm working on a project that requires fetching the permissions of a user or user group for a collection of cards.I'm aware of the api/v1/groups/{groupId}/collections endpoint, but this only works for groups. However, according to this announcement:As of June 30, 2025, Groups are optional. You can decide to instead assign individual users to objects.Given that, how can I use the Guru API to determine which individual users have access to a specific collection?Thanks in advance!

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George TintareanuKnewbie
 API & Integrations
Multi-Workspace Collection Access

Hey there!I'm working on a project that requires displaying the list of collections across multiple workspaces. From what I’ve read so far, each access token generated for the Guru API provides access to only a single workspace. Could you confirm if that’s still the case?In my case, I need to fetch all collections across multiple workspaces, but it seems that the /api/v1/collections endpoint does not support this capability. Do you have any suggestions or workarounds for handling this scenario?Thanks in advance!

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Brittany Jardon
Brittany JardonKnewbie
 Q&A
Publishing Workflow - see changes?

We just implemented a publishing workflow for the first time. When a approval request comes into my drafts for an edited card, is there a way to see what changes they made compared to the existing card? Similar to when you verify? 

91
RebaMitchell
Community Manager
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Duncan GlendinningKnewbie
 Q&A
Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

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Brad Nix
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Mia WongKnewbie
 Q&A
Where can I view the full message when I’m added as a collaborator in Teams?

Hi All, My team is adding more content each day, very exciting! When a draft is shared with me and I am notified in Teams, I’m unable to read the full comment as there is no expand or “more” button from the Teams window. Where else can I go to read the message? TIA!  

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Gabriela Botelho
Gabriela BotelhoKnewbie
 Q&A
Knowledge Agents Not Responding

I’m having problemas within the knowledge agents not responding the answers in pages, but the prompt it’s correct when testing, anyone knows how to fix? 

111
RebaMitchell
Community Manager

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