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Unanswered questions

6 Posts
Maarten Van der Straeten
Maarten Van der StraetenKnewbie
asked in Q&A
Move folder or page to different workspace

Hi,We want to move a folder with different pages to a different workspace. We have the option to move a folder to a different collection within the same workspace but not to a different one. 

61
RebaMitchell
Community Manager
Siobhan_3
Siobhan_3Knewbie
asked in Q&A
Guru & Zendesk - AI Suggest is no longer available. Does the new Enterprise AI Search surface cards automatically in Zendesk?

Hey folks - I work in Customer Support and I got a new job recently. I got them to get Guru because of the AI Suggest feature. I hear it’s being sunsetted in place of Enterprise AI.AI Suggest was really helpful because it looked at everything on the screen and was incredibly accurate with the cards it suggested. Guru was a repository for bugs, internal troubleshooting, and a sync with our Zendesk Help Center.I just watched the Enterprise AI Search webinar and it was only focused on using it for things like employees looking up how to do a certain process or asking questions in Slack. At my previous job and this one, we get quite complex tickets. The ability of Guru to read that and suggest cards was invaluable.I’m not clear how this Enterprise AI Search will work with Zendesk tickets now, if it all. I haven’t been able to try it yet as I reached out to Guru support to trial the Enterprise plan for AI Suggest so I could show its value to the team and leadership. That’s when I was told t

110
Siobhan_3
D
Devon BlakleyKnewbie
asked in API & Integrations
Microsoft Teams Knowledge Agents

Are there any plans to further integrate with Microsoft Teams? The Knowledge Agents functionality within Teams would be extremely helpful for our users. 

110
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Amber Middlebrook
Amber MiddlebrookKnewbie
asked in Q&A
Is there a way to create a page within a collection?

We have a lot of content knowledge that could be great as a page for training purposes. However, I cannot find a way to add a page to a collection. This way instead of searching or using knowledge agents, our new hires could have access to the cards, videos, webinars, podcasts, slide decks and other information they need about a specific topic all on one page with of course a block on cards you should check out for further discovery and deeper dives. This could also serve a double purpose of helping the new hires learn how to use and navigate through Guru. Any advice would be appreciated. 

232
Amber Middlebrook
Theresa
TheresaKnewbie
asked in API & Integrations
Extension Not Opening

On occasion I have noticed that that the chrome extension will not pop open.  Our team has attempted to troubleshoot in a variety of ways including signing out/back in, opening a new tab, pinning/unpinning the extension. Has anyone else experienced this?  What tip and or tricks have you found to help nudge the extension to start working? 

151
RebaMitchell
Community Manager
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Duncan GlendinningKnewbie
asked in Q&A
Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

334
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