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Unanswered questions

4
Gabriela Botelho
Gabriela BotelhoKnewbie
 Q&A
Knowledge Agents Not Responding

I’m having problemas within the knowledge agents not responding the answers in pages, but the prompt it’s correct when testing, anyone knows how to fix? 

30
Gabriela Botelho
Raymond Vardanega
Raymond VardanegaKnewbie
 API & Integrations
Websites as agent sources

Currently websites can be added to Agents , BUT this is only for activating the agent on a website. This is quite deceiving.  Can we start the discussion to  Rename the current Websites to “Webpage assist”  Add the ability to nominate websites that are actual sources of dataThe benefit here is that for a specific agent (eg one for technicial support) , can take information from supplier support pages, bringing in very specific accurate data

323
RebaMitchell
Community Manager
H
Haithem ObeidiKnewbie
 API & Integrations
Confused about Collection Token and Searching

I tried the endpoint that was suggested (GET https://api.getguru.com/api/v1/folders/iq9zL8rT/items) using my Collection token authentication (Collection ID: 8ioty as username, Collection token as password) but I'm getting a 401 Unauthorized error.Here's the exact curl command I'm using:curl -u 8ioty:COLLECTIONTOKEN "https://api.getguru.com/api/v1/folders/iq9zL8rT/items" -D -The only endpoint where my Collection token authenticates successfully is /collections/8ioty/export (though it returns 405 Method Not Allowed since it expects POST).What I’m trying to do is pull cards from a folder, within a collection to a Chrome extension side panel (in order to continue our workflow without having to leave the tab). I’m also trying to search the Guru collection. I am definitely using the correct key for the specific collection From what I understand, I’m using the correct endpoints with GET requests but I’m consistently hitting a 401 unauthorized error 401 Unauthorized (Authentication Failed):/ap

291
Kian Volk
Community Manager
K
KaseyKnewbie
 Q&A
Knowledge Agents Using Too Many Sources

In the last month or two, I’ve noticed that our Knowledge Agents always seem to be trying to reference the maximum of 10 Guru cards, or at least on questions that have been flagged as No Answer Returned. Oftentimes these are mostly completely unrelated cards, only 1 or 2 of them actually being relevant to the question that was asked. If I delete the 8-9 unrelated cards of them as sources, leaving only the 1-2 relevant ones, it does usually generate a correct answer.Was there a change made recently where Knowledge Agents always attempt to reference the largest number of cards possible, even if this means using cards that are less relevant or completely irrelevant?

183
Noah Carpenter
Community Manager

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