Q&A

Ask and answer questions about all things Guru and knowledge management

  • 477 Posts
  • 1,516 Replies

477 Posts

BecksVanstone
BecksVanstoneKnewbie
asked in Q&A

Guru taking on average 16 seconds to load a search?

We are having issues with Guru taking 16 + seconds to load a search. The team are based all over the UK and not experiencing issues with internet speed anywhere else. Is anyone experiencing the same thing?

0
BecksVanstone
3 days ago
Caleb J
Caleb JKnewbie
asked in Q&A

Finding cards without tags

I can’t find a way in card manager to find all cards without tags. Only to find cards with a specific tag.I would like to find all my cards without tags and begin tagging to help our team find things better with tags. Is there a solution for this? It’s got to exist and I’m just overlooking something simple.

3
Amy Cross
6 days ago
Amy Cross
Amy CrossKnewbie
posted in Q&A

Governance

Hi Community!I am working on the governance documentation for our organization - we recently launched Guru in a first phase to our customer service team. I’ve dug in to the examples and guidance from Guru directly, but was wondering if anyone would be willing to share their governance best practices?I am the sole creator for our organization, so would love ideas and input from those who are in the know here. Thank you!

0
Amy Cross
7 days ago
L
Laila AlshammariKnewbie
asked in Q&A

issue with card access

Hello I need your support to help me with a current issue on my GURU collection.I only want the admins to have access with uploading and editing and archiving the contents on GURU the issue is that everyone other than the admins have access to archive and edit the card content in the collection. I need and answer as soon as possible to fix this issue only admins who can edit and archive contents. Thank you Laila

0
L
8 days ago
Sylvia Barnekow
Sylvia BarnekowKnewbie
asked in Q&A

Deleted users in analytics report

How I can remove deleted users from analytics reports, or when is their data going to be deleted? Their behaviour regarding usage and announcement is not really valuable for us any more, once they no longer work for us.

2
Sylvia Barnekow
9 days ago
Amy Cross
Amy CrossKnewbie
asked in Q&A

'Never Logged In' Users

Hi Folks!We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. They all say they have logged in…Is there a possibility this is a Guru glitch, or more likely just user error?  Thanks!

1
Molly Vogt
Guru Employee
10 days ago
Pavel Buchart
Pavel BuchartKnewbie
asked in Q&A

Unsaved card lost after hitting escape button?

I just wrote a big portion of a card... opened menu for adding a link. Hit Escape to close the whole card. An I lost it… again! Is there a way to recover drafted card? 

1
Pavel Buchart
18 days ago
Amy Cross
Amy CrossKnewbie
asked in Q&A

Assigning Questions

Hi - is it possible to lock down permissions for who users can assign to answer incorrect or unanswered questions?We had an issue where (despite training) a user assigned it to everyone in the company...

0
Amy Cross
21 days ago
Jacob T.
Jacob T.Knewbie
asked in Q&A

Best path to creating a visualization of content hierarchy?

Hi all - I’m interested in seeing the complete hierarchy in Guru in a sitemap-style (or similar) showing the Collections, the folders included in those Collections, and the way in which those folders are nested within each other.  My current understanding is that an export wouldn’t be helpful here because the folders column doesn’t show how they are nested within each other. Unfortunately that means I’m left manually re-creating the hierarchy of each collection in another tool like Miro or Figma so I can see them all in a single view.  Has anyone worked out other ways to accomplish viewing the complete hierarchy of collections and folders? 

0
Jacob T.
24 days ago
David MacVicar
David MacVicarBrainiac
posted in Q&A

Multiple cards-different teams, same topic

Looking to understand how other teams are doing this……Our company just released a new feature, this resulted in the following: Product Team created a “product overview” Card in the product collection Sales Engineering team created a ‘sales faq’ card in the Sales Collection Customer care team created a card for their collection…Now we have 3 assets that exist, which serve various teams & use cases.  Problem - there are multiple cards to update if the core card has a significant change. We are weighing whether we want to continue creating separate cards for separate teams, or end up with a single, large scale card which serves all audiences. This could be mitigated by having a very specific Table of Contents built out, however….the world where a sales rep could just use the chrome extension to get to their sales specific card is very enticing….Curious to get some feedback from the community!

8
Haley L.
28 days ago
Luke Otwell
Luke OtwellKnewbie
asked in Q&A

Image Resize Bug

Images go to full size, I even screen shot and it still get’s blown up. Max width should have same boundaries as text, but don’t. Inconsistent behavior too, following previous 2021 bug feedback does not work, no way to resize. 

1
Marie Frei
Community Manager
1 month ago
Ashley Gordon
Ashley GordonSmart Cookie
asked in Q&A

Bulk export a list of broken links and the cards they live in.

We need a way to export a list of broken links and the cards they live in. Otherwise, this is a very manual process across thousands of Guru cards.Another person asked about this as a question, but it should be a feature request.  

0
Ashley Gordon
1 month ago
Sylvia Barnekow
Sylvia BarnekowKnewbie
posted in Q&A

Guru is not able to find content related to terms that are composed of two (or more) words.

Although I have updated our content and made it very clear how service dogs need to be treated, Guru is not able to find an answer, because it looks for “service” and for “dogs” and doesn’t recognize “service dog” as one term. The same happens with other examples. This is very limiting to our teams.

1
Marie Frei
Community Manager
1 month ago
Elliot Shaw
Elliot ShawSmart Cookie
posted in Q&A

Creating Hundreds of Links between Cards in 5 Minutes

Just wanted to share something I learned this week (which is very useful for a noob like myself).I’d always been curious if I would be able to bulk-link hundreds of cards to each other based on keywords, and the answer is yes. A use case for this could be that every time the phrase "sales playbook" appears in your knowledge base, Guru will create a card link to the specific card of your choosing with more information about the "sales playbook".Doing this manually is tedious, but the short method is below.Using the find and replace Guru sheet and a quick card export, I was able to create hundreds of Guru links to other existing cards from targeted keywords in about 5 minutes using the following steps:1. Read the instructions on the find and replace sheet and run an export of the relevant collection or boards from the card manager2. Make a copy of this google sheet, and using the information from your export, copy any keywords you want to target, and their corresponding card ID’s and Car

2
Elliot Shaw
2 months ago
K
Kjetil KartevoldKnewbie
asked in Q&A

Best practices for handling Office file content in Guru

We are getting ready to move existing content into Guru. We have previously used a combination of Sharepoint and a Wiki. In Sharepoint most of the content is office files, Excel, Word and Powerpoint. Much of this content is not appropriate to change to card content. Like Excel files with multiple sheets containing many rows or Word files that use our company branded template. The disadvantage of adding the files as attachments in Guru is that it is a quite cumbersome process to download the file, make changes, upload a new file, and remove the old attachment. The iFrame option is also not a good option for us because we have different user authentication providers for Guru and Sharepoint. The third option we have as far as I can see is to create url links in Guru to Sharepoint location of the files, but one of our goals is to reduce the number of systems used for storing knowledge content. We would then be forced to keep Sharepoint. I guess this is a quite common problem case with Offi

1
Jamie Garroch
2 months ago
A
Amy LockerKnewbie
asked in Q&A

Searching through Archived Cards un Guru

Is it possible to search Guru Cards in the Archived section?

1
Molly Vogt
Guru Employee
2 months ago
Sarah W
Sarah WSmart Cookie
asked in Q&A

Can you exclude Cards with a specific tag in search?

Is there a way to exclude cards with a specific tag in your search? For example if we mark cards with #experiment because they're part of a test, can we then search and exclude that tag?

5
Mykhailo Ivanyna
2 months ago
Laarni D
Laarni DKnewbie
asked in Q&A

Transferring of Cards to other Collection

 Is there a way for me to move cards to another collection without using APIs?Ta​​​​​​hank you

1
David MacVicar
2 months ago
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A

Unable to reopen and respond to resolved comments

Hi team!Has something change on the option to reopen and respond in a thread to a resolved comment?We’ve had a few users report to our team this week that after we respond to them, if they want to reopen and respond in a thread, they get an error message, see screenshot below:  

0
Lucia Delicova
3 months ago
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A

Unable to respond to resolved comment

Hi team!Has something change on the option to reopen and respond in a thread to a resolved comment?We’ve had a few users report to our team this week that after we respond to them, if they want to reopen and respond in a thread, they get an error message, see screenshot below:  

0
Lucia Delicova
3 months ago
S
Sarah DantinoKnewbie
asked in Q&A

Will there be a recording available for Using AI-Powered Enterprise Search in Guru

Hello - I will not be able to attend the webinar, “Using AI-Powered Enterprise Search in Guru”. Will there be a recording shared or posted here?

2
Molly Vogt
Guru Employee
3 months ago
Shikha Verma
Shikha VermaKnewbie
asked in Q&A

Initiate Guru answers using a custom Slack emoji

During our trial period, we are currently exploring the various features of Guru. I have come to understand that in order to search for knowledge base articles within Slack, we can either type "@guru" or "/guru" followed by the desired content. By doing so, Guru will retrieve all relevant information from its knowledge base and display it within Slack.However, I am curious if there is an alternative method where we can use a custom emoji instead of "@guru" or "/guru" to initiate this process. If such an option exists, could you kindly explain how it works? This would be a significant feature for us moving forward with Guru. Thank you for your assistance.

6
Shikha Verma
3 months ago
N
natasha aceKnewbie
asked in Q&A

Creating my own shareable templates?

I’m a business consultant for health practices and I use and recommend Guru to everyone.   As such, I want to actually create (and maybe sell externally) Guru set ups for my clients and my ideal audience. Is this possible?

1
Molly Vogt
Guru Employee
3 months ago
Jodi Peters
Jodi PetersKnewbie
asked in Q&A

Cannot move between collections

I’m getting an error message when using the card manager to move a few cards between collections. A colleague is experiencing the same problem and we are both Guru Admins. Is this a known issue or is there another method?Following steps from:  https://help.getguru.com/s/article/moving-folders-and-cards-between-collections

1
Marie Frei
Community Manager
3 months ago
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A

Browser extension questions

Hey all - few questions if somebody can assist?I asked this question awhile ago on a separate thread. Am I missing a one click option from the browser extension that opens a window to the webapp. Particularly if I need some functionality I can’t do in the extension? Is there a way to remove the Guru icon when the extension has been open but collapsed that I am missing? I know you can toggle it from side to side and click and drag it vertically, but anything to remove it altogether? Also, when you move the location of the Guru icon vertically, it doesn’t seem to persist across new browser windows (so new window, open extension, when collapsing the extension the tab doesn’t seem to collapse at the same place.)Thanks!

8
Skyler Reeves
3 months ago

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