Product feedback
Product updates
Events

Home
All Topics
Get help
Q&A

Q&A

Ask and answer questions about all things Guru and knowledge management

473 Posts
1,509 Replies

When you subscribe we will email you when there is a new topic in this category

473 Posts

Recently active

Most replies Most views Newest first

Pavel BuchartKnewbie

asked in Q&A

Guru is not able to find content related to terms that are composed of two (or more) words.

Although I have updated our content and made it very clear how service dogs need to be treated, Guru is not able to find an answer, because it looks for “service” and for “dogs” and doesn’t recognize “service dog” as one term. The same happens with other examples. This is very limiting to our teams.

1 month ago

Elliot ShawSmart Cookie

posted in Q&A

Creating Hundreds of Links between Cards in 5 Minutes

Just wanted to share something I learned this week (which is very useful for a noob like myself).I’d always been curious if I would be able to bulk-link hundreds of cards to each other based on keywords, and the answer is yes. A use case for this could be that every time the phrase "sales playbook" appears in your knowledge base, Guru will create a card link to the specific card of your choosing with more information about the "sales playbook".Doing this manually is tedious, but the short method is below.Using the find and replace Guru sheet and a quick card export, I was able to create hundreds of Guru links to other existing cards from targeted keywords in about 5 minutes using the following steps:1. Read the instructions on the find and replace sheet and run an export of the relevant collection or boards from the card manager2. Make a copy of this google sheet, and using the information from your export, copy any keywords you want to target, and their corresponding card ID’s and Car

1 month ago

Kjetil KartevoldKnewbie

asked in Q&A

Best practices for handling Office file content in Guru

We are getting ready to move existing content into Guru. We have previously used a combination of Sharepoint and a Wiki. In Sharepoint most of the content is office files, Excel, Word and Powerpoint. Much of this content is not appropriate to change to card content. Like Excel files with multiple sheets containing many rows or Word files that use our company branded template. The disadvantage of adding the files as attachments in Guru is that it is a quite cumbersome process to download the file, make changes, upload a new file, and remove the old attachment. The iFrame option is also not a good option for us because we have different user authentication providers for Guru and Sharepoint. The third option we have as far as I can see is to create url links in Guru to Sharepoint location of the files, but one of our goals is to reduce the number of systems used for storing knowledge content. We would then be forced to keep Sharepoint. I guess this is a quite common problem case with Offi

1 month ago

Amy LockerKnewbie

asked in Q&A

Searching through Archived Cards un Guru

Is it possible to search Guru Cards in the Archived section?

1 month ago

Sarah WSmart Cookie

asked in Q&A

Can you exclude Cards with a specific tag in search?

Is there a way to exclude cards with a specific tag in your search? For example if we mark cards with #experiment because they're part of a test, can we then search and exclude that tag?

2 months ago

Caleb JKnewbie

asked in Q&A

Finding cards without tags

I can’t find a way in card manager to find all cards without tags. Only to find cards with a specific tag.I would like to find all my cards without tags and begin tagging to help our team find things better with tags. Is there a solution for this? It’s got to exist and I’m just overlooking something simple.

2 months ago

Laarni DKnewbie

asked in Q&A

Transferring of Cards to other Collection

Is there a way for me to move cards to another collection without using APIs?Tahank you

2 months ago

Lucia DelicovaScholar

asked in Q&A

Unable to reopen and respond to resolved comments

Hi team!Has something change on the option to reopen and respond in a thread to a resolved comment?We’ve had a few users report to our team this week that after we respond to them, if they want to reopen and respond in a thread, they get an error message, see screenshot below:

2 months ago

Lucia DelicovaScholar

asked in Q&A

Unable to respond to resolved comment

2 months ago

Sarah DantinoKnewbie

asked in Q&A

Will there be a recording available for Using AI-Powered Enterprise Search in Guru

Hello - I will not be able to attend the webinar, “Using AI-Powered Enterprise Search in Guru”. Will there be a recording shared or posted here?

2 months ago

Shikha VermaKnewbie

asked in Q&A

Initiate Guru answers using a custom Slack emoji

During our trial period, we are currently exploring the various features of Guru. I have come to understand that in order to search for knowledge base articles within Slack, we can either type "@guru" or "/guru" followed by the desired content. By doing so, Guru will retrieve all relevant information from its knowledge base and display it within Slack.However, I am curious if there is an alternative method where we can use a custom emoji instead of "@guru" or "/guru" to initiate this process. If such an option exists, could you kindly explain how it works? This would be a significant feature for us moving forward with Guru. Thank you for your assistance.

2 months ago

natasha aceKnewbie

asked in Q&A

Creating my own shareable templates?

I’m a business consultant for health practices and I use and recommend Guru to everyone. As such, I want to actually create (and maybe sell externally) Guru set ups for my clients and my ideal audience. Is this possible?

3 months ago

Jodi PetersKnewbie

asked in Q&A

Cannot move between collections

I’m getting an error message when using the card manager to move a few cards between collections. A colleague is experiencing the same problem and we are both Guru Admins. Is this a known issue or is there another method?Following steps from: https://help.getguru.com/s/article/moving-folders-and-cards-between-collections

3 months ago

Lynn MillerSmart Cookie

asked in Q&A

Browser extension questions

Hey all - few questions if somebody can assist?I asked this question awhile ago on a separate thread. Am I missing a one click option from the browser extension that opens a window to the webapp. Particularly if I need some functionality I can’t do in the extension? Is there a way to remove the Guru icon when the extension has been open but collapsed that I am missing? I know you can toggle it from side to side and click and drag it vertically, but anything to remove it altogether? Also, when you move the location of the Guru icon vertically, it doesn’t seem to persist across new browser windows (so new window, open extension, when collapsing the extension the tab doesn’t seem to collapse at the same place.)Thanks!

3 months ago

James TroutKnewbie

asked in Q&A

Ordered list numbering issue

Is there a way to prevent ordered lists from restarting at 1 when they are separated by an image? I put screenshots between ordered list items and I don't want the list to restart. Thank you!

3 months ago

Tony MaherKnewbie

posted in Q&A

Problems with Suggested Answers in Slack

I tried out Suggested Answers in Slack and have three major complaints…It answers every question posted, regardless of whether it has an answer or not. This is super annoying because many questions in slack are not related to wiki/intranet (i.e. “what do yall think of X?” or “anyone have a problem with doing Y?”). It would be much better if the bot would only answer questions that it finds a decent answer for. I am unable to disable Suggested Answers in Slack! I tried disabling it by removing the channel in Settings → Apps & Integrations → Apps → Slack → Manage → Suggested answers. I then also tried kicking the bot from the channel and re-adding it. Both attempts failed and the bot still tried answer every single question posted in the channel. Finally I removed the app integration from Slack entirely, which leads me to my final complaint… The app was successfully removed from Slack, however it still shows up as installed in Guru. So when I try to reinstall the app it just brings

3 months ago

Lisanne van BrouwershavenKnewbie

asked in Q&A

Dutch companies using Guru

Hello everybody,I’ve reached out to Guru support regarding our wish to get in touch with Dutch companies using Guru. We’re interested in using Guru as a solution for knowledgemanagement, but love to hear some experiences of others first. Are there any Dutch companies out here, and willing to get in touch to share experiences with Guru?Thanks!

3 months ago

Leah ColatostiKnewbie

asked in Q&A

When do Guru card links open in new tabs?

I’m struggling to figure out how this works. We have a lot of Guru card links in our cards, and sometimes when we click the links it opens as a little window on top of the card we’re currently on. But sometimes it opens as a completely new tab. Does anyone understand the rhyme or reason there? And if so, is there a way to set a preference?

3 months ago

Page 1 / 19

Badge winners

Nathan Verginhas earned the badge Visionary
Helen Bedihas earned the badge Visionary
Ashley Gordonhas earned the badge Visionary
Molly Vogthas earned the badge Helping Hand
Ilse Labuschagnehas earned the badge Visionary

See all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Guru account credentials

Log in to engage in discussions

Use your Guru account credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.