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Q&A

Ask and answer questions about all things Guru and knowledge management

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478 Posts

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Anonymous

posted in Q&A

Is there a way to see a count of cards created within a specific amount of time?

Is there a way to see a count of cards created within a specific amount of time? I'd like to compare cards created MoM.

3 years ago

Cynthia

posted in Q&A

What are ways in which your CX team is ensuring that guru is part of your KPIs?

As the end of the year is approaching, what are ways in which your CX team is ensuring that guru is part of the success of the individual KPIs, team KPIs, department KPIs for 2021?

3 years ago

Siobhan

posted in Q&A

Pasting a Template from the Template Gallery

How do I paste the template to keep the formatting? When I copy/paste this template, it loses all the table formatting. https://www.getguru.com/add-to-guru/glossary-of-terms

3 years ago

Leslie Lulham

posted in Q&A

What is an active event in Guru?

Hey all! I've been doing some digging into my Guru analytics (love that feature!!) and had a question about MAU. I know MAU is any active user who has performed an active event, but am having trouble finding the definition of an "active event." What is an active event? (Not sure the best channel for this question - if I should post it elsewhere, please let me know!)

3 years ago

Bethany Beech

posted in Q&A

How can I build out Knowledge Triggers?

Wondering if there is someone who could assist me in building out some knowledge triggers. I seem to be missing something :disappointed:

3 years ago

Mirna LessingerSmart Cookie

posted in Q&A

Is there a quick way to get a list of Slack channels where Guru cards have been used?

Hi all! - Does anybody know if there's a quick way to get a list of Slack channels where Guru cards have been used?

3 years ago

Kristin FretzSmart Cookie

posted in Q&A

How can I use Guru Hex Color codes?

Hi! I noticed in this blog post an awesome brand story Card that nicely displays Guru's hex color codes. Is that a markdown element? Curious if Guru can share how that was made? Thanks https://blog.getguru.com/how-guru-uses-brand-guidelines-to-empower-our-revenue-team

3 years ago

Devon O'DwyerGuru Senior Product Specialist

posted in Q&A

Has your team considered using Guru for professional development?

Happy tips and tricks Thursday!! :star2: Has your team considered using Guru for professional development? Here at Guru, our People Ops team uses Guru *to advertise professional development opportunities and include summaries/relevant links after the session in Guru Cards*. Here's a recent example, where we had an excellent training about developing a growth mindset :brain:: Does your team use Guru for professional development? If not, are there ways you could expand Guru to be used in this way? Let us know down below!! :arrow_down:

3 years ago

Anonymous

posted in Q&A

Brooke Wayne from Freshbooks - Template Spotlight

:brain: *Template Spotlight:* Product Feature Support Troubleshooting:notebook: By @bwayne, Program Lead - Communications at Freshbooks :leaves: > "When a product doesn't work the way it's supposed to, we want to ensure our agents have the information readily available to troubleshoot and solve the customer's issue effectively. This template keeps all the details in one central place, in case the issues overlap, and the anchored links helps our agents jump to the right spot on a card quickly. No problem is too intimidating when all this information is laid out clearly for our agents like this template." -Brooke Wayne *Check out and copy the template here. Have questions about the template, or your own examples of using Guru for competitive intel? Snap a screenshot and share in the thread so we can all learn and grow together!*

3 years ago

Eric DicksteinGuru Employee

posted in Q&A

Using Guru to ensure our Slack communication is as efficient and effective as possible

Hey all - Happy Thursday! Here at Guru, we're experimenting with using a Card to communicate how to ensure our Slack communication is as efficient and effective as possible. In this new normal of remote work, it can be challenging to manage Slacks zipping to and fro/in all directions. (AKA How can we go from :explodinghead: to :maninlotusposition:...) One interesting idea we're testing out is a set of custom emoji's that clarifies the urgency of a Slack message, whether it's a high priority ASAP need, just an FYI with no action needed, or somewhere in between with a response needed in 1 or 3 days. Check out this blog post, posted today, for more on this and other ways we're working to improve Slack with Guru. As always, thread your realted ideas and suggestions here for the benefit of all! :handshake::heart::rocket: Have a great rest of the week!

3 years ago

Ali BermanScholar

posted in Q&A

Can you share any wins or challenges your team has had with Ticket Linking?

Is anyone here using the Ticket Linking feature (for Zendesk), and can you share any wins or challenges you've had? We just completed a test run with a small group of our Japanese language agents, and I'm gathering data and feedback to see if we want to roll this out team-wide. Would love to hear others' experiences (both as an admin or manager, or an agent!) so I know what to look out for and any cool things you've done with the data!

3 years ago

Jessica Saranich

posted in Q&A

How can you move a Card not on a Board into a Board?

Super random question - is there a way to move a card not on a board into a folder without using the card manager?

3 years ago

Kristin FretzSmart Cookie

asked in Q&A

Are there Guru branded presentation decks?

Are there any Guru sample presentation decks I could clone? I'm prepping for our rollout trainings and would love to use Guru branding

3 years ago

Anonymous

posted in Q&A

Are you using Slack, Microsoft Teams, or something else for internal chat?

Hey everyone! Based on the feedback we got from last week's office hours, let's kick off some conversation around our tech stacks. To start: Are you using Slack, Microsoft Teams, or something else for internal chat?

3 years ago

kellyScholar

posted in Q&A

Anyone here using competitive intelligence platforms with Guru?

hi all! anyone in here using competitive intelligence platforms with Guru? would love to hear about how/if you are using the two together!

3 years ago

Siobhan

posted in Q&A

How can I see how many users copied a synced Card link?

Is there a way to see how often the "Z" button was clicked to copy an article link when someone has searched in the sidebar? They don't have to view the card to copy the link and I'm trying to determine engagement with that. Users will not necessarily filter for the collection so I can't count on that option in the analytics.

3 years ago

Anonymous

posted in Q&A

How Guru's Collection Champs organize our Collections

For folk who didn't catch last week's Guru Deep Dives, we heard from a few different Collection Champs at Guru about how they organize their department's Collections. Check out this clip where Emily Nguyen walks through the Marketing Collection: https://getguru.wistia.com/medias/hn10ks6tom

3 years ago

Mirna LessingerSmart Cookie

posted in Q&A

Do you have tips on using Guru emojis in Slack for adding Cards from Slack into Guru?

:wave: hey everyone, happy Friday. Quick question for those using Slack Reacj channeler. I'm trying to find a good workaround for the limitation on using the same emoji for different channels/purposes. I'm assuming most people are creating a different emoji for each purpose , is this the case or do you have any other suggestions? I really like the Guru brain emoji, and I wish I could keep using that consistently across the different channels.

3 years ago

Katie VermilyeaSmart Cookie

posted in Q&A

Does anyone have any recommendations for vendors that do first-time/new manager training?

:wave: Hey Guru Sales friends! Does anyone have any *recommendations for vendors that do first-time/new manager training*? I want them to have a safe (virtual) space to practice the basics and learn from/connect with others outside of our org. I'm thinking of AMA off the top of my head, but would love recommendations.

3 years ago

Nick SnellingSmart Cookie

posted in Q&A

What tools are teams using for innovation management, ideation etc?

Hi all, what tools are teams using for innovation management, ideation etc? Any that play nice with Guru and are well suited to an SME business? Would really like it to handle capture and rating of ideas with the least friction possible, perhaps also measure / assess the value of them, but doesn't necessarily have to facilitate the project management aspect of seeing the development of an idea through to completion.

3 years ago

Jessica Saranich

posted in Q&A

Are any of you managing facilities or re-opening offices in the NYC area?

3 years ago

Jenn GKnewbie

asked in Q&A

How can you move Sections around?

hmmm strange. I'm able to click and drag them around in my Guru instance.

3 years ago

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