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41 Posts

Ashley Gordon
Ashley GordonSmart Cookie

Add Ability to Choose Where Newly-Added Content Goes When Adding from SlackOpen

Currently, when adding new content to an existing card, the content is always appended at the end of the card. It would be great if we had the ability to select another location within the card where we can add content. This would make it possible to ensure new content goes under the appropriate header, where it’s most relevant for anybody reading the card. Otherwise, folks could add content from Slack, not move it to the appropriate location, and then someone else reading the card later wouldn’t see that additional relevant information.

0
Ashley Gordon
18 days ago
Ashley Gordon
Ashley GordonSmart Cookie

Don't reset verification timeline when changing card ownersOpen

When we change card owners (for example, offboarding someone and reassigning their cards to their manager), the change in ownership doesn’t mean that the content of the card is no longer valid. Instead of requiring brand new verification, we should maintain the verification timeline. This will allow us to avoid verification fatigue. 

0
Ashley Gordon
18 days ago
Ashley Gordon
Ashley GordonSmart Cookie

Reassign cards for deactivated usersOpen

When deactivating a Guru user and transferring their cards to someone else, I want to be able to assign ALL cards to a new, singular owner (in this case, their manager) rather than having to assign their cards by category. For us, it doesn’t matter what category the cards currently sit in, whatever that user owned now needs to be owned by their manager, who will redistribute the cards accordingly. 

0
Ashley Gordon
18 days ago
Ashley Gordon
Ashley GordonSmart Cookie

Add ability to search for new card owner when deactivating Guru userOpen

When transferring ownership to another user because a team member is deactivated, I want to be able to type the name of the user rather than have to scroll all the way down. We have 150 Guru users, so the scroll is already long for me - can’t imagine what it must be like for a larger org.

0
Ashley Gordon
18 days ago
Kenalpha Kipyegon
Kenalpha KipyegonKnewbie
asked in API & Integrations

Is there an API endpoint to assign directreports?

Hi folks! I know there’s an API endpoint to fetch a user’s directreports in Guru. Is there a way to update a user’s directreports as well?

2
Kenalpha Kipyegon
19 days ago
Paul Nichols
Paul NicholsSmart Cookie

Guru AI Answers! - Archive unrelated questions from Slack appOpen

On occasion Guru’s AI Answers! bot in our Slack channel picks up on random side questions, or ones that are too specific, or do not need answers in our knowledge base.Our team is fully remote and used to casually ask questions throughout the day. It could be said that we should ask the team to be careful about asking questions, but I want to remove any barriers to asking questions.It would be really helpful to have an Admin level permission to be able to archive Question/Answers that are too specific, or we deem don’t need to be addressed in our knowledge base.  

3
kelly
21 days ago
Pavel Buchart
Pavel BuchartKnewbie
asked in Q&A

Unsaved card lost after hitting escape button?

I just wrote a big portion of a card... opened menu for adding a link. Hit Escape to close the whole card. An I lost it… again! Is there a way to recover drafted card? 

1
Pavel Buchart
21 days ago
Amy Cross
Amy CrossKnewbie
asked in Q&A

Assigning Questions

Hi - is it possible to lock down permissions for who users can assign to answer incorrect or unanswered questions?We had an issue where (despite training) a user assigned it to everyone in the company...

0
Amy Cross
24 days ago
K
Kjetil KartevoldKnewbie

Approval workflow - compare to published versionOpen

The approval workflow feature is very useful for our organization, but there is an important option which is missing. Since the motivation for enabling approval is to verify the content and changes that have been made to a card there should be an option to compare the draft to the published version like there is in card history. It can be cumbersome to identify these changes.I hope we will se an improvement in this area in the near future.

0
K
24 days ago
Lars Böhnke
Lars BöhnkeSmart Cookie
asked in Beta Program: Guru Answers

How to include external Intercom help center content

We’re using Intercom for support. Any feature planned that would allow us to incorporate our external Intercom help center in Answers?

4
Paul Nichols
25 days ago
Lynn Miller
Lynn MillerSmart Cookie

Publishing Workflow Feature RequestsOpen

Hi all - we’ve been evaluating the new publishing workflow and thought I could provide some feedback here. We love adding an option to specify groups who can edit, but can’t publish! More nuance among roles is really helpful. Here are some things with testing that we are having to consider on how/if we implement this option in collections (3 main areas).Focus on drafts. In theory having these Authors who can’t publish work in drafts makes a lot of sense. But working in drafts as they currently exist could pose some hurdles: Since drafts don’t show the change history and/or allow a suggesting mode, it makes it very difficult for any Author who can publish to quickly see what they are approving. We would have to rely on Authors who can’t publish very clearly articulating the changes in inline comments or the publish message (which is behavior that is likely to not happen consistently.) Possible solution: Have a suggesting mode or a history of changes on the draft (it’s not lost on me tha

0
Lynn Miller
25 days ago
Matthew Pincus
Matthew PincusKnewbie

Extension sidebarOpen

I’d love to see the extension utilize the fairly new sidepanel functionality in Chrome (https://developer.chrome.com/docs/extensions/reference/sidePanel/). The overlay is useful but still blocks relevant content sometimes. And using Guru in a second window on the side is difficult because it does not resize well. To have the overlay style layout snapped to the sidebar would really help usability.

1
Roger Chou
26 days ago
J
Justin FranklinKnewbie

Auto-Redact Sensitive Information in ScreenshotsOpen

There are many times when we’re creating knowledge content that may need to have some sensitive content redacted. Usually, this content is redacted before it even makes it to the Guru card, but enough screenshots can be tedious when trying to redact all of that information manually.Some content might even go unnoticed or it is minorly sensitive (e.g. private IP address or local computer directory path) and is only caught in the verification process. Having an auto-check against that being accidentally displayed on a Guru card would be helpful.

0
J
26 days ago
Motorcycle KB
Motorcycle KBKnewbie

Customize what appears on the Card/folder that is downloaded as a PDF.Open

I would like to download Card PDF's so that I can then share it externally, however I do need it as a document that can be emailed, so either word doc or .pdf. For me making the card public and sharing the link would not be a good match.​​​​​​

4
J
26 days ago
Jacob Touchette
Jacob TouchetteScholar

Find and replace tool for updating Card contentOpen

Something I've talked about in the past when speaking to Guru directly was the idea of some kind of find and replace tool for when terminology changes. Is this something other people would be interested in?

9
Amy Cross
27 days ago
Jacob T.
Jacob T.Knewbie
asked in Q&A

Best path to creating a visualization of content hierarchy?

Hi all - I’m interested in seeing the complete hierarchy in Guru in a sitemap-style (or similar) showing the Collections, the folders included in those Collections, and the way in which those folders are nested within each other.  My current understanding is that an export wouldn’t be helpful here because the folders column doesn’t show how they are nested within each other. Unfortunately that means I’m left manually re-creating the hierarchy of each collection in another tool like Miro or Figma so I can see them all in a single view.  Has anyone worked out other ways to accomplish viewing the complete hierarchy of collections and folders? 

0
Jacob T.
28 days ago

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