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There should be a feature to turn off "chat with Guru." or to make "search" the default.In my experience the AI summaries of our articles are less reliable and efficient than the knowledge articles themselves. For example, one article was summarised by the AI tool in 500 words whereas the original article was just 360. The formatting was significantly altered which meant that the order that information presented was incorrect, which could result in a team member following a process incorrectly.  

When I use the full Guru website rather than the browser extension, there is not a one-click option to clear the text I have typed in the search bar. If I click the X, this just closes the search bar, and when I open it back up, the last text that I searched is still there. In my opinion, the way the X works is not intuitive or necessary, since I can already back out of the search by clicking basically anywhere else on the page. Additionally, that little up arrow icon seems to have the exact same function, so it’s redundant. I can only erase the text I’ve entered by selecting the entire body and hitting Backspace, or holding down Backspace until the field is clear.  How the search bar looks in the full site How the search bar looks in the extension  

When you hover on a file, such as a JPG or PNG, the download icon appears and when you click it it opens the image up in another browser tab, forcing you to still right click and save as. Can it just download automatically upon the original click of the download icon? Seems like an extra unnecessary step.Example: I created a card with approved company logos and when people click the files to download they are confused about why they can’t just copy or download the file.

The new Guru Chat feature we’re testing in early access creates great messages we could send to our customers. However, we would need to copy/paste the message from Guru to Zendesk, since that’s our messaging platform. I know there is an existing integration with Zendesk / Zendesk tickets, but it’s only one-way and there isn’t the ability to edit or create a Zendesk ticket from Guru. 

It would be helpful for editors to have a feature to generate description-text for pictures in a card that can be used as caption or in alt-text. User story: As an editor while editing a card I upload a picture. I select the picture and click AI Assist. I choose the option “Generate image description”. The engine analyses the content and provides a description text. I think this can contribute to improve accessibility of content. I did some research and testing by using AI tools like Anthropic Claude, Google Gemini and OpenAI GPT. I learned they are able to generate descriptive text output. As Guru builds on OpenAI’s language model, this feature seems feasible also here. What do you think?

This may be a small UI oversight. When you execute a very long text string in the search bar, click into the text in order to highlight all and start typing a new search… you can still see the previous search query floating above the active search/text bar. Which is usually hiding behind the active search because when it’s a smaller text string. A cleaner view would hide or cover the previous search string.  

The current process for reviewing linked cards when you try to archive a card is clunky.You click Archive on Card A. It takes you to a page that says “Before archiving this Card, review the # Guru Cards that contain links to this one.” When you click on that link, it opens a list of cards in a new tab. When you click on one of those links, it opens that card (Card B) in the same tab where you were reviewing the list of cards. Click edit on Card B. There is nothing that highlights where the link is, so you have to manually search for it. This isn’t a huge issue as you can usually just ctrl+f but if Card B is large, or if the link doesn’t have the same name as Card A, it can be a little annoying. Once you edit Card B to remove/update the link, it takes you back to Card B. When you click the X on Card B, it takes you back to Card A, but not the list of cards that link to card A that you started on. You have to go back to your original tab and click “review the # Guru Cards that contain

What is the problem?When users search in Guru and click a result, the card opens at the top, even if the search hit is buried deep in the content. They must scroll to find the relevant section, which slows them down, risks misreading information, and undermines confidence in Guru.Who is it a problem for? End users relying on Guru to quickly find answers Teams referencing policies, procedures, or compliance content Organizations trying to drive adoption and trust in their knowledge base Authors who want to create rich, detailed knowledge without limiting content How do you solve the problem today?Users scroll manually to locate the information in cards, which is inefficient and increases frustration.How would you ideally solve the problem?Clicking a referenced card link from the search result should jump directly to the exact cited text, highlighting it for immediate visibility. This ensures users get to the right answer instantly, builds their confidence in the answer, and reinfo

While we are in the process of educating our organization to create new cards from within a collection, as we ramp up we have many new authors creating cards which live in their “My Drafts”. Without them adding their supervisor or us admins as a collaborator, we have no way of knowing which cards are being created, their status, or who is developing content.  At the permissions-level a super-admin access to all drafts would be appropriate to manage our content. 

We want to create an updates page that is dynamic and easy to manage.For example Display the 5 most recent cards with a specific tag.ORDisplay the most recent cards added to this CollectionORShow cards in this collection during the month of June.

Our users aren't clicking thumbs up for correct answer, despite our efforts to encourage clicking Thumbs Up/Down.  I spend time markings answers “correct” - time I would rather spend on other Guru tasks. Suggestion have a popup appear (before they leave that screen) asking if the answer was helpful (same thumbs up, thumbs down) but something they have to act on before leaving the screen.

Public cards are great however, if they could be aligned with the company brand as they are outward facing, that would be great. Would love to see options to adjust the style of public cards (fonts, logo, colour scheme etc).

I am working to figure out how to give analytics access to others without giving them author roles.  Too much access to Guru comes with author roles and that is a slippery slope.  I was hoping to go schedule reports to send to team leaders on their individual users and I can’t do that either.  I’m in a rock and a hard place now of wanting leaders to assist in engaging their agents to utilize Guru but I can’t share great data with them without a lot of manual work.  

It would be very helpful to be able to see:How often a template is being used % of match to the original template when published