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47
Marina Morgan
Marina MorganKnewbie
 
Page Content: Search Ability & Card CreationOpen

It would be extremely helpful to be able to surface page content when using Ask Guru. It would also be helpful to have the capability to turn page content blocks into Guru cards. 

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91
Beth Borghi
K
KaseyKnewbie
 
Comment dates incorrectly display "last [day of the week]" instead of "this [day of the week]"Open

Comments left during the current week - for example, this Tuesday the 8th - always say “last Tuesday” instead of “this Tuesday” which is incorrect and confusing. If it’s something that hasn’t been answered yet, it makes it look like I’ve just been ignoring it for over a week.  In my opinion, even if it was correct, “last/this Tuesday” is less useful than just saying “July 8th 2025” anyway as I would rather know the specific date a comment is from than just the day of the week.

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20
K
M
Mia WongKnewbie
 Q&A
Where can I view the full message when I’m added as a collaborator in Teams?

Hi All, My team is adding more content each day, very exciting! When a draft is shared with me and I am notified in Teams, I’m unable to read the full comment as there is no expand or “more” button from the Teams window. Where else can I go to read the message? TIA!  

30
M
Adrian Sinnott
Adrian SinnottKnewbie
 
Ability to revert Cards to older versionsOpen

I’d love if there was an option to revert Cards to past revisions in their history or create new cards out of said past revisions?

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116017
Noah Carpenter
Community Manager
M
mcalesaricKnewbie
 
Restoring Previous VersionsOpen

I would love to see an option to restore previous versions of cards. I know that you can see previous versions and copy that information, but the multi-step process can be cumbersome when it comes to quickly reverting edits. Is this a feature that Guru is considering?

0
51
Noah Carpenter
Community Manager
Gabriela Botelho
Gabriela BotelhoKnewbie
 Q&A
Knowledge Agents Not Responding

I’m having problemas within the knowledge agents not responding the answers in pages, but the prompt it’s correct when testing, anyone knows how to fix? 

71
RebaMitchell
Community Manager
Noah Carpenter
Community Manager
Noah CarpenterGuru Product Team
June Release Round Up

Howdy gang! We’re back for another Release Roundup!June was a busy month as you’ll see - with a monumental update to Permissions, and a host of other improvements. We deeply appreciate your continued feedback, so please keep it coming!  A Major Update to Permissions Custom RolesYou can now create custom roles which allow you to control what users can and can't do inside of Guru. Custom roles provide flexibility and granular control over the types of actions that users can perform by allowing Admins to create a role and assign it specific permissions over specific objects within Guru. Within the "Manage" menu, there is now a new item titled "Custom Roles" that lists all of the available permissions, system roles and custom roles for the workspace.  Roles & Permissions pageAdmins can duplicate an existing role to use it as a starting point, or create a new custom role from scratch. Once a custom role has been named and created, the Admin can then utilize the toggles to select which s

360
Noah Carpenter
Community Manager
Melody Gilliam
Melody GilliamKnewbie
 
Partnership with ScribeOpen

I was wondering if Guru could partner with Scribe because although I can embed Scribes into Guru cards, my AI Knowledge Agents can't answer questions based on any content that's embedded (currently they can only answer questions if the content's text lives directly in/on Guru, right?). Buuuut maybe through a partnership, that could change and be specific to Scribe content. Win-win-win for everyone :D

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50
Melody Gilliam
M
Mia WongKnewbie
 Q&A
Has there been discussion about ability to Bulk upload .csv to create a new group?

Feature Request: CSV Upload for Group CreationContextBecause Guru doesn’t support card-level permissions, groups are essential for controlling access to specific content. Recently, we needed to share a policy with 250+ users and had to create a dedicated group.ChallengeManual user entry is error-prone due to formatting issues (names, commas, emails) when attempting copy/paste of excel lists. To work around this we created an Active Directory (AD) group outside Guru and synced it, but it didn’t feel practical.RequestAdding a CSV upload option for group creation would make this process faster and more reliable. Are there better alternatives we should consider?

132
M
Siobhan
Siobhan
 
Allow users without edit permissions to a card be able to un-verify itComplete

is there a way to have a user request verification WITHOUT being able to edit the card? for ex, someone can be working a ticket and notice that something is out of date or incorrect but they are not on a team which should be updating the info on the card. Read Only users can't request verification.

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5910
Noah Carpenter
Community Manager
Siobhan Hyser
Siobhan HyserSmart Cookie
 
More granular rolesComplete

It would be great to have some more granular roles. Admin being an actual limited role that can add users, set up integrations, and other account wide settings Allowing for editing (or inline commenting/suggesting) of content Allowing for requesting verification and leaving card comments without changing or editing content (great for cross team collections that one team owns but another references frequently)  Developer type role to allow API token creation without also having all the other admin capabilities such as adding users, changing billing, admin of collections and groups, etc.  

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984
Noah Carpenter
Community Manager
Ali Berman
Ali BermanScholar
 
Allow certain people to verify any Card in a CollectionComplete

I would love it if we could had the ability for someone/or a few designated people - perhaps the Collection Owner group - to verify ANY card in a Collection, regardless of if they are the verifier. I am often making updates to a card after it's created that are formatting only edits, but the content itself is accurate, and then the card verifier has to go back and verify the card once I make my updates.

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14911
Noah Carpenter
Community Manager
Ali Berman
Ali BermanScholar
 
Separate authoring from verification responsibilityComplete

A spicy question/suggestion I'm sure because permissions are tricky to design from a product perspective: But have you ever considered a role that is just verifier vs. author? The problem this would potentially solve for our use case: We have tons of SME that know more about the product than I do, so we've opened up authoring to anyone in our team that takes a course on best practices. However, allowing author access also allows them to do things like rename boards, move boards, etc. - information architecture admin stuff that they really should not be doing and don't know the full impact of what their changes do to the rest of the collection. I would love to be able to have a role that is able to verify and probably also edit on a card level - maybe not even the ability to create new content - something between end user and author. Just a thought!

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16010
Noah Carpenter
Community Manager
M
Mia WongKnewbie
 
Hover over contributor initials to display full nameOpen

Hi there,  When I’m hovering over the icon of other present draft contributors, I am missing out on their name. I would like to see who is in the draft - Full Name. This is a problem for orgs of all sizes.  Thank you 

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61
M
R
Rea BernalesKnewbie
 
Buyer SupportWon't Do

We’ve noticed that some buyers aren’t aware of how to find or share their order URL when contacting support. It would really help if the Buyer Support Guru included a simple visual guide or quick example showing where to get the order link and how to share it. This could make things easier for buyers and help support respond more quickly and accurately. Thanks for considering!

0
152
Noah Carpenter
Community Manager
Alex Kopco
Alex KopcoKnewbie
 
Rippling HRIS SupportOpen

Please add HRIS support for Rippling! I was disappointed to find out only after I had paid and started getting our account set up that Rippling HRIS support was removed. This is a widely known, well-loved platform. Please prioritize!

15
1248
Boy Schook
Helen Bedi
Helen BediKnewbie
 
Export Analytics from the AI Agent CentreOpen

While Guru's internal dashboard provide valuable at-a-glance metrics on AI answer performance, the ability to export this raw data unlocks a far deeper and more strategic level of analysis.For example, we’re looking to define how successful particular agents are performing in specific Slack channels - how many questions were asked in a set period, what percentage of these were marked as correct etc.By integrating Guru's analytics with dedicated business intelligence (BI) platforms we can correlate knowledge engagement with key performance indicators from across the business.The ability to export and freely manipulate this data is the bridge between simply having a knowledge base and truly understanding its impact.

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100
Helen Bedi
Raymond Vardanega
Raymond VardanegaKnewbie
 API & Integrations
Websites as agent sources

Currently websites can be added to Agents , BUT this is only for activating the agent on a website. This is quite deceiving.  Can we start the discussion to  Rename the current Websites to “Webpage assist”  Add the ability to nominate websites that are actual sources of dataThe benefit here is that for a specific agent (eg one for technicial support) , can take information from supplier support pages, bringing in very specific accurate data

363
RebaMitchell
Community Manager
L
Lauren CalifanoKnewbie
 
Deploy GetGuru into the Edge Add-in StoreWon't Do

Hello there, I’m the IT Manager at a 150 person company. We enjoy using Guru due to the specialty in information retrieval. One of the core components of this is the browser extension. Recently, I tried to deploy the browser extension it to all computers using our MDMs: Intune and Kandji.Unfortunately, Edge not only didn’t deploy the Chrome-extension for Guru, it actually blocks it. Therefore, when the Chrome extension is “deployed” to Edge, users can’t install it themselves at all (see photo). I’ve been told by Guru Support that there is no other way to deploy the extension other than the Chrome one, so currently our Edge users are blocked from using this feature of Guru. I’ve been told by Intune, Edge, and Kandji support that Guru needs to publish this extension in the Edge store. Please add Guru to the Edge Add-In store to allow IT admins to deploy the Edge extension to the Edge browser. Thank you.Lauren, IT Manager

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486
Mitch Stewart
Community Manager
N
Nicholas ClackKnewbie
 
Pressing Escape While Editing a Card Should Act More LogicallyOpen

Hi. I noticed pressing escape while editing a card immediately closes it, even if there’s a popup like when inserting a link. When it closes the card it also replaces the current URL without adding it to the browser tab history so I can’t just press back to just go back to the card (I have to search for it again). Please consider making escape close popups and add to the browser tab history when the card is closed.Thanks.

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933
R
R
Ro@OntraportKnewbie
 
Ability to create a guru card from mobile appWon't Do

What is the problem? When I’m away from my computer and see an opportunity to create a Guru card, I can’t create a new guru card from the Guru mobile app.   Who is it a problem for? Card creators. How do you solve the problem today? Bookmark the thing/set a reminder/forget about it. If I remember, go to computer and create guru card. How would you ideally solve the problem? Add the ability to create a Guru card from the mobile app.  How big is the problem (business impact, frequency of impact etc.)? Minimal - no superhumans perish. Frequency - weekly. 

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331
Noah Carpenter
Community Manager
Gabriela Boska
Gabriela BoskaKnewbie
 
Ability to configure experts and groups for Ask an ExpertWon't Do

We want to introduce specialized expert groups to route the Ask an Expert questions but it will take a while to teach the feature to suggest the expert groups rather than the ”collection” groups.As a meantime solution, we’ll have a card with the groups and the experts but we’d like to have a more elegant and user-friendly solution in place.It would help us to have the ability to customize the suggested experts that appear.

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541
Noah Carpenter
Community Manager
Daniel Shaw
Daniel ShawKnewbie
 
Reporting for Trending Topics in SlackWon't Do

Hi! I think it would be a good idea if we could run reports on trending topics and see the trending topics over certain periods, like a 1 month period or 6 months etc 

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232
Noah Carpenter
Community Manager
Julie Kuehl
Julie KuehlKnewbie
 
Metrics around "Ask an Expert"Won't Do

We are looking to reduce shoulder taps by having people use the Ask an Expert feature in Guru rather than asking questions in Slack. In order to manage that transition and encourage new habits we would like to have some metrics available around the use of Ask an Expert, such as:Number of questions asked between a certain date range Number of questions asked by a group and/or individual Number of questions answered by a group and/or individual Number of unanswered questions Length of time between when a question is asked and when it is answeredThere are likely other useful metrics too, but these are our current focus.

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1103
Noah Carpenter
Community Manager
J
Jeanne CarpentierKnewbie
 Q&A
Connect a webpage (url) to Guru IA knowledge base

Hi, how can I connect a webpage as a source to AI knowledge ?

191
RebaMitchell
Community Manager

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