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Haithem ObeidiKnewbie
 API & Integrations
Confused about Collection Token and Searching

I tried the endpoint that was suggested (GET https://api.getguru.com/api/v1/folders/iq9zL8rT/items) using my Collection token authentication (Collection ID: 8ioty as username, Collection token as password) but I'm getting a 401 Unauthorized error.Here's the exact curl command I'm using:curl -u 8ioty:COLLECTIONTOKEN "https://api.getguru.com/api/v1/folders/iq9zL8rT/items" -D -The only endpoint where my Collection token authenticates successfully is /collections/8ioty/export (though it returns 405 Method Not Allowed since it expects POST).What I’m trying to do is pull cards from a folder, within a collection to a Chrome extension side panel (in order to continue our workflow without having to leave the tab). I’m also trying to search the Guru collection. I am definitely using the correct key for the specific collection From what I understand, I’m using the correct endpoints with GET requests but I’m consistently hitting a 401 unauthorized error 401 Unauthorized (Authentication Failed):/ap

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Kian Volk
Community Manager
Heather Chesnutt
Heather Chesnutt
 
Ability to view Guru as a non-AdminOpen

A few Ideas I wanted to suggest...1. Switching View Type: Would love a way to see our Guru configuration as a non-admin. In other words, toggling to different access level -- i.e. what does my collection look like to someone in X group with Y access level. There are a couple of reasons I would want something like this. First, it allows me when demoing to a new Guru user to show it as they see it. When I demo currently, they're seeing settings and content they'll never have access to. Second, it allows me when building to make sure I have all the right access settings configured. As the main Admin, I see a lot more than they do and I find myself having to triple check that settings are correct.2. Clone Cards: Creating similar content in different cards (for different user groups) that then have slight tweaks. Would be so much easier to clone the card rather than copy content.3. Removing Version History: Use case outlined here. Another Guru member just brought up PII concerns too as anot

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Noah Carpenter
Community Manager
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Adrienne S
 
Ability to preview Guru as a different user to verify content accessOpen

When I was reorganizing content, I wanted to be able to view or login as another person in my company to see their view - basically to make sure the permissions were correct. And I would also like to be able to do that to make videos for different teams for training purposes.

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394
Noah Carpenter
Community Manager
Maarten Van der Straeten
Maarten Van der StraetenKnewbie
 
Deny/Grant reader access for groups on specific folders or cardsOpen

At the moment, I’m struggling/obstructed to roll-out Guru to other departments because I cannot do it in a scalable way in order to protect sensitive information.Currently, in my software collection, we have numerous folders and subfolders containing crucial resources such as installation guides, work instructions, and best practices across our software ecosystem. To ensure scalability, it is easier to grant reader access to the entire collection. However, there is a need to restrict certain cards or folders to specific reader groups or software team members. For instance, instructions on setting up a database connection with our ERP system should only be accessible to the relevant team members.The challenge arises when granting readers access to the entire collection, as it becomes difficult to manage and organize information across multiple departments. As an example, within the HR collection, we want to provide employees with reader-level access to a wealth of knowledge while protec

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Noah Carpenter
Community Manager
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Christine RishegKnewbie
 
Restrict Card Access by GroupOpen

It would be extremely helpful if, within a more open collection, there was the ability to restrict specific cards by group. Currently at creation, we can restrict to certain individuals, but having this expanded to include group permission ability would be invaluable. We want to avoid having to create private collections for teams within other teams for a handful of cards that need to be locked, when the rest of their content is open. This is resulting in having to further silo our team content instead of having a One-Stop Shop collection for them, including their more restricted cards. Locking each card by individual is not scalable when the team is constantly fluctuating. Each time the team shifts, we have to go back into each card and change the individuals that can access. Alternatively, being able to create private boards within a more public collection would solve this need as well.

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541
Noah Carpenter
Community Manager
Abbey Florence
Abbey FlorenceSmart Cookie
 
Template ManagementOpen

I posted a question about this previously, but it appears that an enhancement is needed! I would love for a way as an Admin to view and manage card templates. The only way I have found to view templates is when you actually go to create a card (https://help.getguru.com/en/articles/4739966-creating-and-editing-a-template-card). I would instead advocate for something like Card Manager where you can view all the existing templates and their attributes and make bulk changes if needed (like applying tags or reassigning ownership).Thanks @Chris Anderson!

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Noah Carpenter
Community Manager
Ben Sykes
Ben SykesKnewbie
 
Template VisibilityOpen

Hey all!So this is going to be a super random suggestion, but is there any way to edit the actual visibility of the templates? It’s a difficult thing to try to explain, but we have 14 or 15 different templates, one for each of the products that we have support, and they’re all getting used.Our Support Engineers themselves however, only work on a (at most) 2 products, and they can only write into the collections that they work on through the Groups and Permissions that have been set for them, but even if the templates aren’t relevant to that one individual, they still see them.We’ve had a few occasions when because our Engineers have clicked on the wrong template accidentally, the cards have been created with the default tags from that template, so when people have been searching for the content, it’s not been coming up, or it’s causing some confusion when it appears when it shouldn’t!So I guess the TLDR question is, is it possible to tie templates to specific Groups / Permissions, so w

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1045
Noah Carpenter
Community Manager
Ashley Gordon
Ashley GordonSmart Cookie
 
Make Search Filters Exclusive as well as InclusiveOpen

Currently, when I search for a feature, I can choose to filter by the collection, tag, author, etc. But this is inclusive, meaning I can drill down into cards that are included in those filters. I need the ability to filter OUT. Ex: We synced our Guru with Zendesk, so we have over 1600 cards in Guru that are synced in from our Help Center. When I want to look for only internal content, I have no way of searching all collections EXCEPT our synced-in Help Center. It would be great to have a toggle that allows us to switch from filtering by inclusion to filtering by exclusion.

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Noah Carpenter
Community Manager
Lynn Miller
Lynn MillerSmart Cookie
 
Ability to exclude when searchingOpen

What is the problem? Our entire company is using Guru, which is great, but it also means we have 3000+ cards. It is already overwhelming with some searches (hundreds of cards given Guru’s search strategy of alternate forms and synonyms). We have some collections that are integrations with other tools or where we know for certain the content we are looking for doesn’t live, so it would be great to be able to exclude content from the search from the outset or upon getting the results.  Who is it a problem for? All users How do you solve the problem today? Individually select all the collections it could possibly live in and/or wade through massive search results.  How would you ideally solve the problem? Give the option to exclude collections. I have also seen other request the ability to exclude tags (though we aren’t using tags significantly yet).  How big is the problem (business impact, frequency of impact etc.)? Anything we can do to craft our search results to make them mo

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594
Noah Carpenter
Community Manager
Cris Ewing
Cris EwingKnewbie
 
"Ask An Expert" in SlackWon't Do

Hey all,There’s a portion of my team that is dis-satisfied with the functionality Guru offers because it’s not as easy with Guru to “ask a quick question and get an answer”.  It occurs to me that it is in fact possible, using the “ask an expert” functionality, but that my team members don’t know about it because they primarily use guru through slack.  It would be super cool to allow users to engage with the guru “ask an expert” functionality through the slack integration.  Maybe something like `/guru ask “here’s my question”` followed by a pop-up that provides the list of users/groups to whom the question could be addressed.  If there were an answer, then posting that answer in slack as a reply to the slack comment where the question was asked would be even more wonderful.   

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Noah Carpenter
Community Manager
Lawrence Manfredi
Lawrence ManfrediKnewbie
 
Reduce whitespace between cardsOpen

The amount of whitespace between guru cards in the card list view is significant. If there were an option to reduce that whitespace amount (i.e., like how Salesforce allows you to choose ‘Compact’ vs ‘Comfy’), it would allow us to see more cards at a time. This is important as we scale, and especially for more technical teams that product a significant number of cards to document back-end processes. Thanks.

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542
Noah Carpenter
Community Manager
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Meredith ReadyKnewbie
 
Reduce whitespace in the appOpen

When clicking on a card, the amount of whitespace surrounding the card makes me feel like I’m trapped in a box. I become physically uncomfortable and I end up copying and pasting into a Word doc just so I can read it without squirming. I have an actual visceral reaction which I have never experienced using a cloud application before. I am not a user experience expert, but I highly recommend amping up your user interface and user experience efforts. Thanks for taking this feedback seriously.

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511
Noah Carpenter
Community Manager
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KaseyKnewbie
 
Ability to Retroactively "Bundle" Edits Into One VersionOpen

We’ve all made a huge change to a card, published it, and then noticed a single typo that got left in. Fixing that typo then creates a whole new “version” of the card, pushing the more major update further down in the history. It would be nice to be able to combine multiple updates into a single one for the purpose of consolidating extremely minor updates. 

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K
K
KaseyKnewbie
 
Standardized Change Description OptionsOpen

Just to save a little time on having to repeatedly type out the same basic reasons a card was edited, it would be nice if, when prompted to enter a description of the change being made, you could either type in manually OR choose from a dropdown of common changes - e.g. “Typo corrected,” “Formatting updated,” “Policy Change,” etc. Maybe you could add your own custom options as well based on changes specific to your org.It could also be nice to be able to indicate the “importance” of a change - just a spelling or grammar fix isn’t something anyone really needs to be aware of, but for an edit that would cause an agent behavior change (e.g. changing a refund policy), maybe we could add a little exclamation point icon or something next to the “updated X days ago” text.

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K
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KaseyKnewbie
 
Don't Start a Draft Until a Change is MadeOpen

If you click the edit button on a Guru card, it creates a draft immediately, even if you don’t make any actual changes to the card. If you don’t manually delete that draft, it just sits there indefinitely, which can cause confusion when someone else goes to edit the card and sees “So-and-so last edited this draft 5 weeks ago.” To reduce this confusion (and the need to remember to manually delete drafts that you never intended to create because you just accidentally clicked the edit button), drafts should not actually save until at least 1 change has been made.

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KaseyKnewbie
 
Highlight What is Different in a Draft vs Published VersionOpen

Sometimes I go to edit a card and see that a draft already exists that someone else created days, weeks, or months ago. Without manually comparing the draft to the published version, I have no way to know what changes were actually made. A little toggle that can highlight changes, similar to the feature that shows what changed between different versions of the published card, would be much quicker than either manually reviewing or contacting the draft author to ask if they remember what edits they made (especially for old drafts they may not remember details on).Sometimes people also just accidentally click the edit button and then back out of the page without actually deleting the draft that it automatically creates when you begin editing a card. So this leaves a “draft” open indefinitely that is 100% identical to the published card. This feature could also be useful just to help me verify as I’m working on a draft whether I’ve made all the changes I intended to, if I forgot to remove

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40
K
Amanda English
Amanda EnglishKnewbie
 
Draft Options - Duplicates and Saving Multiple VersionsOpen

Hello!I wanted to bring up 2 features our team realized would be helpful:Being able to create a duplicate of a draft; Being able to save multiple versions of a draft.​​​We have run into a few situations where a process is launching in parts over time, where we have built the full resource out with all upcoming information, but due to our needs, only specific parts of the process need to show at a time as each part of the launch occurs. It would be beneficial to be able to save the additional information somewhere to easily copy or publish as needed, instead of needing to either create and save an entirely new draft, or re-do the information down the road.We have also run into situations where we are playing around with the best way to show the information or make minor changes to parts of a draft, where it would be beneficial to have the option to save multiple versions of a draft, and identify them separately.Thank you!

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Nicholas ClackKnewbie
 
Pressing Escape While Editing a Card Should Act More LogicallyOpen

Hi. I noticed pressing escape while editing a card immediately closes it, even if there’s a popup like when inserting a link. When it closes the card it also replaces the current URL without adding it to the browser tab history so I can’t just press back to just go back to the card (I have to search for it again). Please consider making escape close popups and add to the browser tab history when the card is closed.Thanks.

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Kirsty DaviesKnewbie
 
Additional formatting capabilitiesOpen

Guru’s integration and AI capabilities are superior to other documentation platforms, though can lack some basic formatting capabilities that other platforms, e.g. Confluence, have.These formatting features allow for better visualisation of information and make it more user friendly. The below are some suggestions of would be useful to include in Guru:Input text next to an image (left/right wrap) Merge cells in a table L/R/Centre align text within table cells Input video the same way a screenshot is added

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K
KaseyKnewbie
 
Make Resolved Comments More ProminentOpen

There is currently not an easy/intuitive way for an agent to know before leaving a comment if the question they want to ask has already been answered, or if the suggestion they want to make has already been proposed. The comment icon at the top of the Guru card only shows unresolved comments, and it’s not really made obvious where else someone would look for resolved comments. The “resolved comments” tab also doesn’t show a number indicating how many resolved comments there are the same way that the “cards that link to this card” tab does, so if there’s no number displayed, a user may just assume this means that there are none. (I know that the tab simply doesn’t display at all if there are no resolved comments, but someone unfamiliar with the ins and outs of Guru/who doesn’t look at card history very often wouldn’t necessarily automatically assume this to be the case) Sometimes we get multiple comments on a Guru card that have the same answer but don’t make sense to add into the c

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K
Emily Singer
Emily SingerKnewbie
 
Changing Card title updates links on other CardsOpen

Surely it's been requested before, but it would be so helpful if, when we changed the title of a Card, the links on other Cards that directly referenced that name changed automatically as well. Alternatively, if there was a way to find a list of all the cards on which a specific card is linked, it would help us do this manually a little easier.

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40114
Laura Frencken
Marina Morgan
Marina MorganKnewbie
 
Page Content: Search Ability & Card CreationOpen

It would be extremely helpful to be able to surface page content when using Ask Guru. It would also be helpful to have the capability to turn page content blocks into Guru cards. 

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Marina Morgan
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KaseyKnewbie
 Q&A
Knowledge Agents Using Too Many Sources

In the last month or two, I’ve noticed that our Knowledge Agents always seem to be trying to reference the maximum of 10 Guru cards, or at least on questions that have been flagged as No Answer Returned. Oftentimes these are mostly completely unrelated cards, only 1 or 2 of them actually being relevant to the question that was asked. If I delete the 8-9 unrelated cards of them as sources, leaving only the 1-2 relevant ones, it does usually generate a correct answer.Was there a change made recently where Knowledge Agents always attempt to reference the largest number of cards possible, even if this means using cards that are less relevant or completely irrelevant?

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Noah Carpenter
Community Manager
Allison Bauman
Allison BaumanKnewbie
 
Delete/Archive AI Training QuestionsComplete

What is the problem? Sometimes questions come through the AI training center that aren’t questions that have a clear answer. I would love if there is a way for us to clean those up, or determine aren’t priority to answer. Additionally we have submitted questions during training that are not real, and would love to option to delete them. See below - “who is the coolest person in IT? Where do I find rainbow kitties?   Who is it a problem for? Experts / admins How do you solve the problem today? No current work around - those questions just remain unanswered/unassigned without the ability to clear out our queue. How would you ideally solve the problem? Allow experts or admins to choose an option that says “will not be answering at this time”, “question is not prioritized” “question is incomplete” - or something similar to clear to queue. How big is the problem (business impact, frequency of impact etc.)? It will affect the analytics we are requesting team members to watch (# of una

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Noah Carpenter
Community Manager
Ashley Gordon
Ashley GordonSmart Cookie
 
Make it possible to link directly to a subheaderComplete

It needs to be possible to link directly to a subheader in a Guru card so you can point people directly to that section of a card. While cards should be short and easily digestible, they’ll still need subheader content, and we should be able to direct users immediately to that content without them needing to scroll. It is really important to be able to not only reference headers between Guru cards, but also link to them externally, such as in a Slack message.

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Noah Carpenter
Community Manager

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