Skip to main content
Menu

Recently active posts

40
Ashley W.
Ashley W.Knewbie
 
Folder level editing/authoring permissionsOpen

Wish:I’d like to have the flexibility to change permissions for single folders (formerly “boards”) within a collection so that they can be edited by folks who do not have author permission to the entire collection.  Why:I am part of our Community Management team and we own a large college for all product knowledge. We have this collection split into folders for the different areas of our product. Most of those folders align with our product teams/verticals. I want to be able to give a product team or individuals on a product team editing access to the cards within the folder related to their area of ownership, without giving them keys to our entire kingdom. I’m aware that I can split this collection into multiple collections to accomplish something similar, but that would result in a lot of collection noise. Thanks and congrats on your new community space!

108
69221
A
P
Patti LehmanKnewbie
 Q&A
GURU for non-profits

We started using GURU back when there was a free version (2021). We are a small rural library. We love that GURU has grown to be such a powerhouse, but we would also like to share our GURU success story with other libraries running on very limited budgets. Do you have a scaled-down free version I can share with other libraries, or maybe a non-profit version?

60
P
Brad Nix
Brad NixKnewbie
 
Custom FaviconOpen

Given Guru’s app is only card based, I feel users are missing the value to Page content on mobile.I’ve been training my team to visit the Guru website and ‘Add To Home Screen’. This works fairly well as a work around, but I wish I could add a custom favicon so our Guru page looks more like an app after being added to home screen.I really want our Logo to be our Custom Favicon!

1
40
Brad Nix
Hiten Daji
Hiten DajiKnewbie
 
CollectionsOpen

As we are creating more and more collections teams are having to scroll to be able to find the collection they need.Challenge: Collections for subject areas/departments are currently sorted based on title. So to find all collections, related to Product or HR for example is difficult.It would be great to have a way to categorize/tag collections so that they can be filtered in the All Collections view. This would help to surface collections related to a specific topic/subject/department

2
210
Hiten Daji
R
R FKnewbie
 
Publish an MCP endpointComplete

Pretty much what it says on the tin. the MCP protocol has been standard for nearly 9 months. https://www.anthropic.com/news/model-context-protocol Please offer a simple MCP UX so that my Claude Code can ask Guru to list / read cards, at the very least.

4
642
Noah Carpenter
Community Manager
M
Mia WongSmart Cookie
 
Next/Previous Navigation Arrows in Card Manager ViewOpen

Current ChallengeDuring bulk card reviews in the Card Manager, there is no option to navigate directly to the next or previous card from within the card view.To move to another card, users must exit the current card, which: Resets the view to the top of the Card Manager list. Loses their place in the list. Requires repeated scrolling and clicking to return to the previous position. This creates unnecessary friction and slows progress during large-scale audits, such as organization-wide card reviews.Ideal StateWhen viewing a card from the Card Manager, navigation arrows ( < and > ) appear on either side of the card, enabling users to move to the next or previous card in the filtered list without exiting to the main Card Manager screen.

1
60
M
M
Mia WongSmart Cookie
 
Custom Publishing Workflow for multi-layered approvalsOpen

We have several departments that require multi-layered rounds of review. Currently, the workflow moves directly from Author to Publisher, which does not align with our needs. In some cases, there are 4–5 levels of leadership between the Author and the Collection Owner. Many processes captured in cards belong to departments whose Publishers are not closely involved in the day-to-day operations. A Custom Publishing Workflow would allow us to include additional layers of verification beyond what is possible with the current Contributor workflow. For example, adding formal verification steps before a card reaches the Publisher would confirm that approvals have already been given. This would help ensure that the Publisher—who may not be close to the specific process—can confidently publish without re-evaluating the content’s accuracy.Ideal State: Multiple, configurable approval gates that enable leadership-level or equivalent roles to formally verify cards before they are sent to the Publis

2
50
M
Tawnya Reid
Tawnya ReidKnewbie
 
Add a scheduled archive date to CardsAccepted

Feature Request: add a scheduled archive date to cards. Context: We use one of our boards for announcements of incidents/outages/bugs, and we typically keep those around for ~6 months-1 year depending on content. Would be great to have one less thing to circle back on if we could schedule an archive date!

30
1289
Noah Carpenter
Community Manager
Nick Snelling
Nick SnellingSmart Cookie
 
Schedule Card edits to publish at a later dateAccepted

Hi all, got a bit of a niche problem that comes up for us quite regularly that could do with a solution. When you have a card, that is valid up to a certain date, but you want it to be updated to different copy on a future date (say on a release date) it would be awesome to have some way of making edits to a card that come into effect after a certain date. This is so these edits could be made in advance, allowing teams to prepare and reduce the amount of activities that need to take place on the day. Like a scheduled update feature... not sure how you would best implement this whilst still keeping things straight forward. Would be a great feature for public cards too.

46
22112
Noah Carpenter
Community Manager
E
Emily TurnerKnewbie
 
Schedule new Guru card to publishDuplicate

It would be great to be able to draft a guru card assign it to a board and section with tags and schedule the date it publishes.  This would allow us to create content for specific product launches or surprise announcements and then have them publish at the right time for any audience rather than having to publish them ourselves. Similar to being able to schedule send with email and slack.  This would also really help with people being out off office or across multiple time zones. 

0
1285
Noah Carpenter
Community Manager
Adrian Sinnott
Adrian SinnottKnewbie
 
Ability to revert Cards to older versionsOpen

I’d love if there was an option to revert Cards to past revisions in their history or create new cards out of said past revisions?

76
119312
K
M
Martin MennKnewbie
 Q&A
How can i include a speficic url to guru knowlege base

Guru is all about knowledge.We have a lot of specific knowledge inhouse but google has even more knowledge. there are some website which have all the information we need and could almost copy paste  certain pages as cards into our GetGuru.Now if we do that we would have to update the gards evey so often to keep it updated in guru (to update guru in case changes have accured on this specific website.As getguru is an AI tool there must be a better solution to this.How do i include pecific URL’s (e.g. Government website) in our own knowledge base to make sure those websites / urls are being included in finding an answer for us.  

1126
Audrey T
Audrey T
Audrey TKnewbie
 
List the starting URL next to public website source namesOpen

We LOVE the new Public Website source option! It is a little hard for owners to see quickly what starting URL was used for each source. They have to click through the “reconfigure” path to be able to see what URL was used. Could you list the starting URL up on the main list of public websites? I know I could use the URL as the site name, but it is helpful to have a friendly title as well as the url (since come of the URLs are ugly)Here’s an example of what I’m imagining:   

1
70
Audrey T
Jamie McInally
Jamie McInallyKnewbie
 
Option to ignore Slack questions if no answerOpen

I really want to use the Slack integration, as it would be helpful to answer questions and also collect questions folks have in our teams Slack channel.As soon as we launched Guru, I deployed a knowledge agent in Slack. Immediately, the bot was interjecting on niche questions… just to repeatedly tell people it didn’t know the answer. It really damaged people’s opinion of the new tool at launch, to the point I had to disable it. It would be fantastic if there was an option to allow the Slack knowledge agent to not respond to questions it doesn’t have answers to. I want to be able to see the questions people are asking and answer what we can, without repeatedly calling out that our source of truth doesn’t have all the answers yet!

1
80
Jamie McInally
Noah Carpenter
Community Manager
Noah CarpenterGuru Product Team
July Release Round Up

Howdy howdy howdy! I’m back with another Release Round Up!It’s been a BUSY summer for us, July was jam packed with releases and there’s no sign of slowing down anytime soon! As always, we deeply appreciate your feedback, so please keep it comin’! Custom “No Answer Found” MessageTired of the default “no answer” response from your Knowledge Agents? In the “Prompt” tab of a Knowledge Agent, you can now customize what users see when a Knowledge Agent can’t find an answer. Markdown is supported, so feel free to add helpful links, formatting, or even images to guide users when things come up blank.  Card Attachments are Now Searchable and Source-ableKnowledge Agents now consider card attachments when performing searches and generating answers. If content from an attached file is used, it will be cited alongside the card. No more pasting attachment contents into the card body—just attach the file and you’re all set.  Google Drive Multi-SelectYou can now select multiple folders when connecting

501
S
M
Mia WongSmart Cookie
 
Surface folders in the search results to Improve Knowledge AccessibilityOpen

Hi there,I’d like to advocate for surfacing folders in search results within Guru.What’s the problem?Users who are unfamiliar with the folder structure—especially in collections outside their immediate team—may not know certain folders (and their contents) exist. While they can search by keywords to find individual cards, they often miss broader areas of content because folder-level context is invisible.Who is affected? New users onboarding into the knowledge ecosystem Cross-functional collaborators who rely on content from other departments but aren't kept in the loop Anyone navigating complex or rapidly growing collections Current workaround:None — folders aren’t currently searchable.Ideal solution:Enable folder names to appear in search results when a keyword match occurs. For example, searching “Software” should surface the Software folder, not just individual cards.Business impact:As our content library and user base grows, surfacing folders in search will enhance discoverabil

1
141
M
Cassie Alter
Cassie AlterKnewbie
 
Collapsible sections look wonky for non-title casesComplete

Hello! When you use the collapsible sections and the main text at the top is “normal text” rather than a title, the arrow is set just above the text instead of next to it. Small issue, but it’s not pretty and that bothers me.

9
15011
Damon Russell
Benedict Steele
Benedict SteeleKnewbie
 API & Integrations
Gatsby plugin

Hello! I’ve just created a plugin for the Gatsbyjs static site generator that uses Guru cards as a source - https://www.npmjs.com/package/gatsby-source-guruFeedback welcome! Thanks 😀

120
Benedict Steele
Josh
JoshKnewbie
 
Intercom Knowledge SyncWon't Do

Add intercom help center to the list of supported knowledge syncs. 

5
1152
Noah Carpenter
Community Manager
Shaun Flemming
Shaun FlemmingKnewbie
 
Move the Favorites back to the side barWon't Do

Hi Team - Having moved the favorites section out of the sidebar and having it under the library causes slow down each time I want to find what I need. I just have to go dig for things that I wanted favorited at my fingertips. The flow of finding pages is just much slower than it once was 

5
434
Noah Carpenter
Community Manager
Kaitlin Warren
Kaitlin WarrenScholar
 
Access more Community content from within GuruWon't Do

I posted about this in the Slack channel yesterday, but @Chris Anderson suggested posting it here, too. I definitely understand that Slack is not a sustainable option for the Community, but, for me (and it sounds like a lot of others, too), the new community here is much less accessible, and the fact that it lives in a web browser is really prohibitive to involvement.  I find that, even when I do leave the tab open, it just gets lost in all of the other tabs I have open for things that directly relate to my job, so I’m much less active and see much fewer posts here than I did in Slack. I really valued the Slack Community - I’m still fairly new to KM, and I loved hearing ideas from more veteran Knowledge Experts and sharing my own tips and tricks with newer folks, but now, that’s not something I can do easily. I’d love to see the Community become a desktop app (or even a mobile app) to make notifications more obvious and content more accessible. Or, maybe the community could be built di

4
712
Noah Carpenter
Community Manager
Gabriela Boska
Gabriela BoskaKnewbie
 
Routing Ask an expert questions to certain Slack channelWon't Do

As we are trying to figure out the right way of working with Ask an expert, our KM team have been asked if it is possible to work around the groups in Guru but work with the slack integration.The solution proposed is routing the questions to particular Slack channels? E.g., if someone asks a question about a certain part of a product, they would have an option to send that question to the right channel as well. From the channel, the experts would also respond to the question. All this activity would be fed back to Guru.Is this possible to build within the framework of the Guru app in Slack? 

6
381
Noah Carpenter
Community Manager
Lauren Gregg
Lauren GreggKnewbie
 
Answered Questions removed from Inbox & moved to another sectionWon't Do

After answering a question by either creating a new card or using an existing card, it would be helpful if the question would then be removed from the main Inbox and moved perhaps to a different section such as a new “Answered” section under Questions. In the current workflow, once a question is asked, it goes to the Inbox where you can answer it. Once answered, it will indicate that it has been answered but will remain in the inbox.If I dismiss it, it will remove from my Inbox but then I can’t see it. I think if there was an in-between place, either Answered, or Archive, something like that to refer back to these answered questions, that would be helpful.

5
302
Noah Carpenter
Community Manager
D
David B ParleKnewbie
 
Improve search analytics in order to track how effective tags areWon't Do

I’d like to know if users are searching for content via the #tag filter. Is that possible? I’m asking as I’d like to know how effective tags are, as the maintenance can be time-consuming.

7
763
Noah Carpenter
Community Manager
David Hague
David HagueKnewbie
 
I have trouble distinguishing lower case "i" from uppercase "I" and lowercase "l" because of the Guru card fontComplete

It’s very frustrating to have lowercase “i” show up as very similar to uppercase “i” and lowercase “L”.  Is there a way to change the default font in Guru?  I asked it as a question here  I don’t need to be able to pick a specific font, I’d just like a font that distinguishes between lowercase “i” and uppercase “i” a little better (not to mention lowercase L).  Thanks for your consideration.

10
1573
Noah Carpenter
Community Manager

Badge winners

See all badges
Terms & ConditionsCookie settings