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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 551 Posts
  • 1,667 Replies
551 Posts
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Sarah DantinoKnewbie
posted in Q&A
Additional step for non-publishing verifiers

Has anyone else come across the inefficiency created when a collection has publishing workflows enabled, and a non-publishing verifier submits a ‘request to publish’, the card is not automatically verified upon publishing? Like it normally would for collections without publishing workflows enabled.Understanding that the reason is likely because the publishing user opens in draft mode so they have the opportunity to change the content without the verifier knowing. Is there a way while publishing for the system to run a check for updates in content and if no updates were made, auto-verify? Interim workaround - encourage publishers to immediately request verification after publishing because there would also be no automatic notification when a card is published (by a non-verifier publisher).

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Josh
JoshKnewbie
posted in Q&A
Onboarding New Employee

It would be nice to sometime send new users through an onboarding experience that they have to check off items that they’ve read. I know this is possible with knowledge alerts, but it doesn’t work well when you have a new employee specifically. I want to setup a board or something with a checklist. Can anyone share any ideas or feedback on how they’ve set it up?

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Marco AlvaradoKnewbie
asked in Q&A
Checklist for specific tasks

Is there a way to add check boxes to a document so that it looks like a formal checklist?

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Patti LehmanKnewbie
posted in Q&A
GURU for non-profits

We started using GURU back when there was a free version (2021). We are a small rural library. We love that GURU has grown to be such a powerhouse, but we would also like to share our GURU success story with other libraries running on very limited budgets. Do you have a scaled-down free version I can share with other libraries, or maybe a non-profit version?

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Martin MennKnewbie
asked in Q&A
How can i include a speficic url to guru knowlege base

Guru is all about knowledge.We have a lot of specific knowledge inhouse but google has even more knowledge. there are some website which have all the information we need and could almost copy paste  certain pages as cards into our GetGuru.Now if we do that we would have to update the gards evey so often to keep it updated in guru (to update guru in case changes have accured on this specific website.As getguru is an AI tool there must be a better solution to this.How do i include pecific URL’s (e.g. Government website) in our own knowledge base to make sure those websites / urls are being included in finding an answer for us.  

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Audrey T
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MengKnewbie
asked in Q&A
How do I provide a url to an anchored section?

I saw this article already.  But I can’t seem to get the anchor link to work in a url.  For example, if I wanted to give my colleague a url to a specific anchor, the url loads up fine, but it doesn’t anchor.Here is a more explicit example: If I put an anchor called “aboutDogs” in my guru card, when I click on the url (for example https://app.getguru.com/card/12345/animal#aboutDogs) - the url loads up fine -  but the browser doesn’t skip to the About Dogs section.How can I provide a url to an anchored section?

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Noah Carpenter
Community Manager
Brittany Jardon
Brittany JardonKnewbie
asked in Q&A
Publishing Workflow - see changes?

We just implemented a publishing workflow for the first time. When a approval request comes into my drafts for an edited card, is there a way to see what changes they made compared to the existing card? Similar to when you verify? 

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RebaMitchell
Community Manager
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Jeanne CarpentierKnewbie
asked in Q&A
Connect a webpage (url) to Guru IA knowledge base

Hi, how can I connect a webpage as a source to AI knowledge ?

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RebaMitchell
Community Manager
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Duncan GlendinningKnewbie
asked in Q&A
Confirmation of Knowledge

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh their understanding. The issue her

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Brad Nix
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Mia WongSmart Cookie
asked in Q&A
Where can I view the full message when I’m added as a collaborator in Teams?

Hi All, My team is adding more content each day, very exciting! When a draft is shared with me and I am notified in Teams, I’m unable to read the full comment as there is no expand or “more” button from the Teams window. Where else can I go to read the message? TIA!  

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Gabriela Botelho
Gabriela BotelhoKnewbie
asked in Q&A
Knowledge Agents Not Responding

I’m having problemas within the knowledge agents not responding the answers in pages, but the prompt it’s correct when testing, anyone knows how to fix? 

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RebaMitchell
Community Manager
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Mia WongSmart Cookie
posted in Q&A
Has there been discussion about ability to Bulk upload .csv to create a new group?

Feature Request: CSV Upload for Group CreationContextBecause Guru doesn’t support card-level permissions, groups are essential for controlling access to specific content. Recently, we needed to share a policy with 250+ users and had to create a dedicated group.ChallengeManual user entry is error-prone due to formatting issues (names, commas, emails) when attempting copy/paste of excel lists. To work around this we created an Active Directory (AD) group outside Guru and synced it, but it didn’t feel practical.RequestAdding a CSV upload option for group creation would make this process faster and more reliable. Are there better alternatives we should consider?

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SomersetSoldersKnewbie
asked in Q&A
Using Guru for ISO9001-2015 Quality Documents

Good afternoon all,We have been experimenting with Guru as a means to migrate our internal guidance including standard operating procedures as well as other information.As we are ISO9001-2015 certified, we are looking at how we can leverage Guru to manage our documents, forms etc..As it stands we plan to:Create a Collection ISO9001-2015, and within it a number of folders to hold the manual, policies, procedures etc..Use our sharepoint to store the master form templates for forms we need to use as part of our day-to-day activities.We believe that we can use Guru’s robust version history to ensure we have a single, verifiable source for all the ISO documentation, with the exception of the form templates that will live on sharepoint.The missing piece of the puzzle is that we may be required to have to share some of the policies or processes with external people. Only way at present is to export as a PDF. As these however are ISO documents, they should have a proper page header and footer,

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KaseyKnewbie
asked in Q&A
Knowledge Agents Using Too Many Sources

In the last month or two, I’ve noticed that our Knowledge Agents always seem to be trying to reference the maximum of 10 Guru cards, or at least on questions that have been flagged as No Answer Returned. Oftentimes these are mostly completely unrelated cards, only 1 or 2 of them actually being relevant to the question that was asked. If I delete the 8-9 unrelated cards of them as sources, leaving only the 1-2 relevant ones, it does usually generate a correct answer.Was there a change made recently where Knowledge Agents always attempt to reference the largest number of cards possible, even if this means using cards that are less relevant or completely irrelevant?

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Noah Carpenter
Community Manager
Courtney Scanlon
Courtney ScanlonKnewbie
asked in Q&A
PHI use with Guru AI

Hi there! Our team is looking to utilize Guru AI, however, we would like to know how other healthcare companies are using the feature securely with PHI. Is there anyone out there using it with this particular use case? 

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Courtney Scanlon
Ivy Elgarten
Ivy ElgartenSmart Cookie
posted in Q&A
Curious if anyone else is experiencing bugs and poor quality of AI answers?

Since Guru pushed an update to the AI Agent Center (fka “AI Training Center”), my team is reporting highly inaccurate or nonsensical answers, and I’m having a really hard time using the training center to correct answers or pull in the proper sources. When I try to use the AI Agent Center to “boost” the proper sources, the AI is still pulling in the wrong source and giving an incorrect answer no matter what I do, so I’m unable to resolve flagged answers even though the correct answer is right there in the source documentation.The knowledge agents also seem to be responding weirdly to prompts, so I had to remove prompts and go back to the default esttings.I’ve had to instruct my team not to use AI Answers right now (which is their most-used Guru feature) and to only rely on actual source material for the time being. Is anyone else having a deprecated experience ever since the updates were pushed yesterday (May 13th)? Just wondering if I’m missing something/doing something wrong on my en

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Caroline Krueger
Community Manager
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Trish DiazSmart Cookie
asked in Q&A
More granular permissions/roles

Is there any plan to have more granular roles or permissions in Guru? Currently having to grant full Admin access to allow someone to create pages, and I don’t love that.  It would be great to be able to create custom roles with specific access. 

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Lucia Delicova
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Erica HunterKnewbie
asked in Q&A
Policy review and approval workflow with versioning

I see a lot of content on draft and publishing approval workflows, but I’d like to know if a really robust policy management workflow with periodic review comments and approvals retention is a capability that can exist solely within Guru, or if you need to leverage the integrations with other apps like Google docs or Confluence?  

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Josue Ramos
Josue RamosKnewbie
asked in Q&A
Feature Request: Add a "Latest Guru Cards" on the Home menu.

Having a “Latest Guru cards” section in the Home screen would improve the browsing experience a lot. I usually read the Guru cards but not always favorite them. I would love to find a section called Latest or similar to know what are the newest trends. 

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RebaMitchell
Community Manager
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Jeanne CarpentierKnewbie
posted in Q&A
Generate a form with AI

Hello !We'd like to be able to generate a form or text for our customer support, which they could use to select the situation of our customers and whose answers would be connected to the Guru cards.Do you have any solutions, perhaps using AI?

163
RebaMitchell
Community Manager
Siobhan_3
Siobhan_3Knewbie
asked in Q&A
Guru & Zendesk - AI Suggest is no longer available. Does the new Enterprise AI Search surface cards automatically in Zendesk?

Hey folks - I work in Customer Support and I got a new job recently. I got them to get Guru because of the AI Suggest feature. I hear it’s being sunsetted in place of Enterprise AI.AI Suggest was really helpful because it looked at everything on the screen and was incredibly accurate with the cards it suggested. Guru was a repository for bugs, internal troubleshooting, and a sync with our Zendesk Help Center.I just watched the Enterprise AI Search webinar and it was only focused on using it for things like employees looking up how to do a certain process or asking questions in Slack. At my previous job and this one, we get quite complex tickets. The ability of Guru to read that and suggest cards was invaluable.I’m not clear how this Enterprise AI Search will work with Zendesk tickets now, if it all. I haven’t been able to try it yet as I reached out to Guru support to trial the Enterprise plan for AI Suggest so I could show its value to the team and leadership. That’s when I was told t

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RebaMitchell
Community Manager
Maarten Van der Straeten
Maarten Van der StraetenKnewbie
asked in Q&A
Move folder or page to different workspace

Hi,We want to move a folder with different pages to a different workspace. We have the option to move a folder to a different collection within the same workspace but not to a different one. 

151
RebaMitchell
Community Manager
Amber Middlebrook
Amber MiddlebrookKnewbie
asked in Q&A
Is there a way to create a page within a collection?

We have a lot of content knowledge that could be great as a page for training purposes. However, I cannot find a way to add a page to a collection. This way instead of searching or using knowledge agents, our new hires could have access to the cards, videos, webinars, podcasts, slide decks and other information they need about a specific topic all on one page with of course a block on cards you should check out for further discovery and deeper dives. This could also serve a double purpose of helping the new hires learn how to use and navigate through Guru. Any advice would be appreciated. 

382
Amber Middlebrook
Lindsey Clopp
Lindsey CloppKnewbie
asked in Q&A
Did Summarize Action Items go away?

I used to use the summarize action items when writing a card, and now it doesn’t give me that prompt anymore. Am I missing something?

171
RebaMitchell
Community Manager
Brianna Zoffka
Brianna ZoffkaSmart Cookie
asked in Q&A
How to bulk upload/create cards by CSV?

have you guys ever thought about implementing a bulk upload feature via csv? for instance, we just launched a new product and have tons of FAQ's that we are putting in one by one. i would love to have been able to put those in a sheet and upload. i could then fill in the context if necessary. this also came up with our CSM team. they all worked as a group to put together plays for objection handling but they were all built together outside of guru. so they then had to put them in guru but wished to be able to bulk upload

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Jeff Risley

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