Q&A

Ask and answer questions about all things Guru and knowledge management

  • 449 Posts
  • 1,432 Replies

449 Posts

Dianmarie De Jesus
Dianmarie De JesusKnewbie
posted in Q&A

KCS & Guru Answers: Best Practices for creating new cards

Hello, Our team loves the new Guru Answers feature, which is great! I’m always for making knowledge access easier. However, I’m concerned that this feature may negatively impact our KCS program in the long run. I am looking for best practices on how we can ensure that our agents are creating cards based on specific problems, instead of solely relying on the response of the AI.I know this is an enablement/training problem on our end. Therefore, I would love to hear how other organizations are tackling this problem.  Example scenario: The answer to a customer question is found deep within a card that was not created to capture the resolution of that specific problem. Normally an agent would create a new card to capture the specific problem so we can start gathering data on how common that problem is. With the AI, I’ve seen a pattern where the agents will find the correct answer but do not split out the information or create new cards to ensure it is findable, reusable, and we can collect

0
Dianmarie De Jesus
4 hours ago
Dianmarie De Jesus
Dianmarie De JesusKnewbie
asked in Q&A

Include Answers Response in Answers Reporting

To help determine quality of responses and find which cards need to be updated, I would love it if Answers reporting also included the response to the prompt entered by the user. 

3
Noah Carpenter
Community Manager
6 hours ago
Ben Sykes
Ben SykesKnewbie
asked in Q&A

Reporting on Cards using for Answers

Hey team,I know this is probably quite niche, but is there a way to report off of the cards that have been used by the “Answers” feature?We’re looking to see what is the most impactful content, and we’re looking at “New” cards, cards that have been “Edited” - but does looking at “VIEWS” also include the Answer generation? As in “Guru viewed this to create the answers”Or is there a way to see “These are the top questions that were asked and these are the cards that have been used the most to CREATE answers”Or is this something for a feature request?Thanks!Ben

0
Ben Sykes
4 days ago
Duc Bui Minh
Duc Bui Minh
posted in Q&A

Are there any API endpoints to upload attachments to a card?

1 more question I need to ask. Is there any API to upload attachments to a card. https://developer.getguru.com/reference

5
A
5 days ago
Leah Colatosti
Leah ColatostiKnewbie
asked in Q&A

Sending Recurring Announcements

We have a card that we’d like to send an announcement about every 2 weeks. I know we can schedule announcements, but could we make them recurring? Or will we always have to schedule a group of them and remember to come back and schedule more? 

0
Leah Colatosti
7 days ago
Patrick Bjerkli
Patrick BjerkliKnewbie
asked in Q&A

Which CMS should we go for?

Hello there, I hope this is the right place to ask such a question!We are looking for a easy to use low/no code cms which has website drag and drop feauture and can handle a user database with unlimited members and millions of traffic in the long run. It also needs to be fully customizable for developers so we can add anything we need going forward.We are in the process of finding agencies which can help us make our membership database. We just need to know which cms is a good choice. We have looked at the following: Worpress, Drupal, builder.io, webflow, strapi and directus. Is there something else out there or what do you guys recommend?I am not a coder nor do I know much about software, we are in the process of finding a fullstack developer to help us with this but I thought maybe this forum would give us a head start. Thank you!

0
Patrick Bjerkli
13 days ago
A
Angela McCarthyKnewbie
asked in Q&A

Is there a filter for cards due to become unverified?

Hi there.I was wondering if there was a way to search for or apply a filter for cards that are due to become unverified say in the next week, month or a specific timeframe as this would be helpful when planning contingency for colleagues. Thank you.

2
Lynn Miller
24 days ago
Lucia Delicova
Lucia DelicovaSmart Cookie
asked in Q&A

"You need permission" message on Google files embedded on Guru card

Hi Guru folks!We have recently embedded two very important Google files into Guru cards so our users don’t have to have them bookmarked and can easily navigate them from the Guru card.Quite a lot of our users reported that when they open the Guru card, they are unable to see the embedded file, however, if they open the same file from the link from their bookmark, it works ok.Any ideas what might be the issue and how to fix it? We have approx 1200 users that need to have access to the file. Thanks!

2
Lucia Delicova
26 days ago
L
Lisa FitzpatrickKnewbie
asked in Q&A

No Ellipses to remove users

I need to remove users.  I used the document provided.  It states to click on the ellipses next to the users name to remove.  My users do not have the ellipses.How do I get my users deleted?

1
Marie Frei
Community Manager
1 month ago
Joseph Beals
Joseph BealsKnewbie
asked in Q&A

How to format so that text is copied to clipboard

On a guru card, from the example below, how can I have users be able to copy “these words” and only “these words” to the clipboard by simply clicking once on “these words”?  No click dragging, then ctrl +C,  No triple clicking either.  Just click once and “these words” are copied to your clipboard.example: copy these words, not these words to your clipboard and be sure not to include the comma.

0
Joseph Beals
1 month ago
Tristen Fielding
Tristen FieldingKnewbie
asked in Q&A

How do change the the default code tag language to something else?

Our company’s primary languages are C# and TypeScript. However, I write exclusively in C# and therefore the example code I add to my cards are also written exclusively in C# and not Plan Text.In other words, when I type “/Code” I want the language to default to “C#”. How can I change the default language from “Plan Text”  to C# for my account only without affecting anyone else’s settings would be best but we would take changing it company wide if need be as well.

0
Tristen Fielding
1 month ago
A
Abdullah AhmaadKnewbie
posted in Q&A

Does Guru's knowledge management platform for enterprises have adequate security measures to prevent unauthorized access and data breaches?

Does Guru's knowledge management platform for enterprises have adequate security measures to prevent unauthorized access and data breaches? In today, interconnected digital environment, data breaches and unauthorized access have become prevalent concerns for enterprises. Guru, as a leading knowledge management platform, holds vast amounts of sensitive corporate information that can range from internal protocols to customer data. The very nature of its service—centralizing and providing easy access to knowledge—might pose risks if not paired with stringent security measures. For instance, how does Guru ensure that the data is encrypted both at rest and in transit? Furthermore, what measures are in place to authenticate user identities and ensure that only authorized personnel can access particular pieces of knowledge? A potential breach could not only lead to a loss of critical business information but could also expose the company to significant financial and reputational damage.

1
David MacVicar
1 month ago
Elise Kroes
Elise KroesSmart Cookie
posted in Q&A

How does your team maintain knowledge in multiple languages?

Do you have your Guru content in multiple languages at your companies? If so, what solutions do you have for it or what problems are you facing? We now have multiple boards for two different languages and cards with the same content linking to each other. 

11
S
1 month ago
Patricia Leighton
Patricia LeightonKnewbie
asked in Q&A

Users who viewed this Card also viewed:

Is there a way to either remove the “Users who viewed this Card also viewed:” section from a card?  And, if not, is there a way to correct the suggested cards?

0
Patricia Leighton
1 month ago
BethAnne Freund
BethAnne FreundSmart Cookie
posted in Q&A

Here is a workaround for find + replace functionality in Guru!

Hello! I know a lot of people have asked about find + replace functionality. One of my team members recently wrote in to Guru support about this, and they shared this workaround: https://app.getguru.com/card/TeE45Knc/Google-Sheet-for-Find-Replace. I don't think I've seen this mentioned here, so I wanted to share it in case it helps anyone else!

12
A
1 month ago
Lloyd Nebres
Lloyd NebresSmart Cookie
asked in Q&A

Verifying Guru's default collection cards (template, welcome)

Hello there…I couldn’t quite find an answer to this here in Community, and perhaps didn’t look too hard; but… I have 18 cards I need to verify in my “To Review” Tasks — but they’re all cards from the original Guru Collections that were pre-installed (“Welcome to Guru!” and “Templates for product enablement”).As they were “Made by Guru,” I don’t have edit or verifier access to any of these cards. Is there a way for these to be verified… or even deleted? Thanks for any info!Lloyd

1
Brandon Beasley
1 month ago
Lloyd Nebres
Lloyd NebresSmart Cookie
asked in Q&A

Changing imported card authorship

Hello…As I imported all our Confluence information over to Guru, I am set as the author of all the resulting cards in Guru. However, I now need to set authorship to the actual owners of the information. How do I do this? I know I can set verifiers for each card… but couldn’t figure out (or find) how to do this for AUTHORSHIP.Thanks for any feedback!Lloyd

1
David MacVicar
1 month ago
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A

Can I see who all has verified a single card from creation?

I’ve looked at the new analytics (card level and the dashboard) and I don’t see a way to see who has verified a single card for all of its history. From the card’s revision history, I’ve noticed that if someone doesn’t make any edits to a card when they verify, it doesn’t record it in the revision history. And the card only let’s you see the most recent Verifier/verified date. Am I missing a way to see who else has verified a card in the past before the most recent verification? Thank you!! 

2
A
1 month ago
K
KdLTKnewbie
asked in Q&A

Naming of Cards (and Resources) in Guru Export

Hi all!Would anyone know if there are any settings/options around the naming of files in a Guru Collection export? I have just exported a large collection and by the looks of things there are a few issues:All cards within the .zip file provided by the export show up as .html files named with an unique identifying alphanumeric string (e.g.”a83db669-556f-4a00-9552-f436f95893bd”) instead of the actual name of the card. This makes it very difficult to identify a particular card in the folder. Furthermore images and videos within cards are separated out into a different folder named ‘resources’, where some of the images are named with the same ID as the card, but others from the same card have a completely different name (e.g. ‘doc0_image4). This makes it a really impossible task to identify which image, audio, and video files belong to which card. Lastly, SOME cards also have a .yaml file with the same name. All these files contain is the title of that card, separated out from the main bod

3
A
1 month ago
Lloyd Nebres
Lloyd NebresSmart Cookie
asked in Q&A

Moving the "Templates for product enablement" collection

Is there some way to move the “Templates for product enablement” collection into/inside the main “Welcome to Guru!” collection?  

0
Lloyd Nebres
1 month ago
A
Ajith kumar MKnewbie
posted in Q&A

Two way authentication

Is there any option available to activate two-way authentication for Wish Customers?

1
Marie Frei
Community Manager
1 month ago
Christina Molina
Christina MolinaKnewbie
asked in Q&A

Full Width Markdown block

I am embedding 3 videos side by side using this codeindex.html<iframe id="choices" class="menu" name="choices" src="https://drive.google.com/file/d/1HfsdxnUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe><iframe id="choices" class="menu" name="choices" src="https://drive.google.com/file/d/1HfxnsdUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe><iframe id="main" class="mainContent" name="main" src="https://drive.google.com/file/d/1HfsdxnUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe>does anyone know how to toggle the markdown block display to the wide width the way we can do with iframe images ect? 

0
Christina Molina
2 months ago
Lloyd Nebres
Lloyd NebresSmart Cookie
posted in Q&A

Importing .zip files from Confluence

Hello… Is there some sort of delay in the import process for Confluence .zip files? I uploaded 3 of these about an hour ago to one of my Collections, but it hasn’t appeared yet. (The notification said it may take half an hour, and it’s certainly longer than that already.) Thanks for any update! Lloyd

1
Lloyd Nebres
2 months ago
Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A

Update a card from Slack

Is it possible to update an existing card from Slack?  For ex, if there’s a card with weekly updates and we want to append another update. Existing card has: Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room And then on Slack on July 4 there’s a message that we want to be added at the end: “We’re getting apples tomorrow!” How can we send that message so that the card would then look like this, with the new update at the end? Would this be a Zap?  Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room July 4 We’re getting apples tomorrow!   

9
Joshua Ordehi
2 months ago
Maarten Van der Straeten
Maarten Van der StraetenKnewbie
asked in Q&A

Can't drag & drop images in a card

I noticed that drag & dropping images to another location in your card is not possible. I need to delete the image and re-upload it again. This is ok if you have the files somewhere stored on your PC, but if you open an older card and you want to move the media it’s not possible because you don’t have those specific files anymore on a local folder.Can we make this happen?

1
Marie Frei
Community Manager
2 months ago

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