Ask and answer questions about all things Guru and knowledge management
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On a guru card, from the example below, how can I have users be able to copy “these words” and only “these words” to the clipboard by simply clicking once on “these words”? No click dragging, then ctrl +C, No triple clicking either. Just click once and “these words” are copied to your clipboard.example: copy these words, not these words to your clipboard and be sure not to include the comma.
Our company’s primary languages are C# and TypeScript. However, I write exclusively in C# and therefore the example code I add to my cards are also written exclusively in C# and not Plan Text.In other words, when I type “/Code” I want the language to default to “C#”. How can I change the default language from “Plan Text” to C# for my account only without affecting anyone else’s settings would be best but we would take changing it company wide if need be as well.
Does Guru's knowledge management platform for enterprises have adequate security measures to prevent unauthorized access and data breaches?
Does Guru's knowledge management platform for enterprises have adequate security measures to prevent unauthorized access and data breaches? In today, interconnected digital environment, data breaches and unauthorized access have become prevalent concerns for enterprises. Guru, as a leading knowledge management platform, holds vast amounts of sensitive corporate information that can range from internal protocols to customer data. The very nature of its service—centralizing and providing easy access to knowledge—might pose risks if not paired with stringent security measures. For instance, how does Guru ensure that the data is encrypted both at rest and in transit? Furthermore, what measures are in place to authenticate user identities and ensure that only authorized personnel can access particular pieces of knowledge? A potential breach could not only lead to a loss of critical business information but could also expose the company to significant financial and reputational damage.
Do you have your Guru content in multiple languages at your companies? If so, what solutions do you have for it or what problems are you facing? We now have multiple boards for two different languages and cards with the same content linking to each other.
Hello! I know a lot of people have asked about find + replace functionality. One of my team members recently wrote in to Guru support about this, and they shared this workaround: https://app.getguru.com/card/TeE45Knc/Google-Sheet-for-Find-Replace. I don't think I've seen this mentioned here, so I wanted to share it in case it helps anyone else!
Hello there…I couldn’t quite find an answer to this here in Community, and perhaps didn’t look too hard; but… I have 18 cards I need to verify in my “To Review” Tasks — but they’re all cards from the original Guru Collections that were pre-installed (“Welcome to Guru!” and “Templates for product enablement”).As they were “Made by Guru,” I don’t have edit or verifier access to any of these cards. Is there a way for these to be verified… or even deleted? Thanks for any info!Lloyd
Hello…As I imported all our Confluence information over to Guru, I am set as the author of all the resulting cards in Guru. However, I now need to set authorship to the actual owners of the information. How do I do this? I know I can set verifiers for each card… but couldn’t figure out (or find) how to do this for AUTHORSHIP.Thanks for any feedback!Lloyd
I’ve looked at the new analytics (card level and the dashboard) and I don’t see a way to see who has verified a single card for all of its history. From the card’s revision history, I’ve noticed that if someone doesn’t make any edits to a card when they verify, it doesn’t record it in the revision history. And the card only let’s you see the most recent Verifier/verified date. Am I missing a way to see who else has verified a card in the past before the most recent verification? Thank you!!
Hi all!Would anyone know if there are any settings/options around the naming of files in a Guru Collection export? I have just exported a large collection and by the looks of things there are a few issues:All cards within the .zip file provided by the export show up as .html files named with an unique identifying alphanumeric string (e.g.”a83db669-556f-4a00-9552-f436f95893bd”) instead of the actual name of the card. This makes it very difficult to identify a particular card in the folder. Furthermore images and videos within cards are separated out into a different folder named ‘resources’, where some of the images are named with the same ID as the card, but others from the same card have a completely different name (e.g. ‘doc0_image4). This makes it a really impossible task to identify which image, audio, and video files belong to which card. Lastly, SOME cards also have a .yaml file with the same name. All these files contain is the title of that card, separated out from the main bod
I am embedding 3 videos side by side using this codeindex.html<iframe id="choices" class="menu" name="choices" src="https://drive.google.com/file/d/1HfsdxnUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe><iframe id="choices" class="menu" name="choices" src="https://drive.google.com/file/d/1HfxnsdUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe><iframe id="main" class="mainContent" name="main" src="https://drive.google.com/file/d/1HfsdxnUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe>does anyone know how to toggle the markdown block display to the wide width the way we can do with iframe images ect?
Hello… Is there some sort of delay in the import process for Confluence .zip files? I uploaded 3 of these about an hour ago to one of my Collections, but it hasn’t appeared yet. (The notification said it may take half an hour, and it’s certainly longer than that already.) Thanks for any update! Lloyd
Is it possible to update an existing card from Slack? For ex, if there’s a card with weekly updates and we want to append another update. Existing card has: Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room And then on Slack on July 4 there’s a message that we want to be added at the end: “We’re getting apples tomorrow!” How can we send that message so that the card would then look like this, with the new update at the end? Would this be a Zap? Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room July 4 We’re getting apples tomorrow!
I noticed that drag & dropping images to another location in your card is not possible. I need to delete the image and re-upload it again. This is ok if you have the files somewhere stored on your PC, but if you open an older card and you want to move the media it’s not possible because you don’t have those specific files anymore on a local folder.Can we make this happen?
CONTEXT:Today marks the start of our technology team making the full switch to using Guru. Thank you for the service and I really appreciate the community forum here to ask questions. As an Engineer that loves good design, I would like to leave some personal feedback from my first experience with the web app to see if:Are there ways to use Guru I have not yet discovered that would help my experience? If not, do other folks see the same UI/UX friction I do and have recommendations? PROBLEM:The idea of cards seems so powerful. But the navigation and ways to visually show them leave a lot to be desired. For me it makes using Guru feel sub par to every other modern tool I’ve used like Notion, etc. I can sum these up in a few points:Navigating collections have no way to visually see all cards at any point of the tree structure. The collections “Search Cards in ...” should show card previews in the right panel. Cards have different UIs depending on where you see them. Home, Top Search, Colle
Our organization recently adopted Guru and today was my first day browsing our new KMS and all the hard work fellow engineers did to get content migrated over. I was somewhat surprised that the navigation structure described here was very hard to use:What I expected to see was something similar to Notion’s gallery view:https://www.notion.so/help/galleriesIs there a way to view cards like this in Guru?
The spreadsheet option to upload content to Collections has allowed for “Boards” to be specified in the spreadsheet as a column, which has been helpful for organizing content. With the “boards” being replaced with “folders”, will this content migration feature disappear? How should import spreadsheets be formatted going forward?
Hello!This might be a weird situation. We think that the editing/designing possibilities are quite limited in the Guru Card Editor. Therefore, we have made our card design more intractable and flexible by utilizing Markdown (HTML/CSS).Although, it seems that our cards are “rendered” differently on the website, compared to the Guru Extension. Is there a way to solve this? Card in Guru Extension:Card in Guru website
User Drilldown for Verification: Does user get "credit" for verifying even if they aren't the current verifier?
In the Analytics User Drilldown, I see X many card were verified by a user during a specified time. Does this only count verifications that are currently assigned to that user? Or, does it count any verification that was made within a timeframe regardless of who the current verifier is? For ex: An agent verifies a card, then an Admin goes in and fixes a typo thus claiming the most current verification. Does the agent still get credit in analytics for having verified the card? Thanks in advance, y’all!
Hey everyone! 👋Ever wonder how Guru’s Technical Support team manages requests for internal knowledge creation and updates? Here’s a behind-the-scenes look at what our process looks like today.Guru's Technical Support team recently plotted our knowledge creation and updating workflow. We made sure to indicate the sources of knowledge requests, what actions Technical Support takes at every step, and indicated which tasks are manual versus automated.Guru Technical Support team flowchart of internal and external knowledge creation.With internal knowledge creation happening at a near real-time pace, we have seen success with automating several stages of our workflow. For example, when a new Guru Card is created within our “Product Q&A” Collection, Technical Support receives a notification from our Guru Slackbot in a dedicated Slack channel (this helps with general awareness of new knowledge across customer-facing teams) and an automated Asana task to review the Card is created (setup u
Hi there! My team and I enjoy using Guru, and as I was formatting a card, changing the color of my text, I wondered, “Hm, is this color providing enough contrast for my readers? Is my content going to be accessible?”I searched “accessibility” in the help center, and I didn’t find any relevant articles. I was a little surprised. I haven’t been a big user of the new community yet, but I do see accessibility is on the roadmap. Not a lot of content is tagged “accessibility” for searching, however.Will Guru be focusing on making card content accessible? Will there be documentation to help card authors ensure their content is accessible? Will the authoring experience be accessible as well? Thank you!
Hey Guru Community 🤙Looking for some best practices or insight. Our company has high product release velocity which makes our cards outdated fairly quickly. Typically, I would rely on the KCS process to keep our cards up-to-date, however, our support team’s volume is also high which makes confirming whether a resolution is correct before sending out to customers every time unsustainable. Providing incorrect resolutions are also a poor customer experience so I want to prevent that as much as possible. I am curious how other companies proactively update KCS Guru cards after a feature release or if there are any resources that can point me to the right direction. My initial idea: I am thinking about creating a process where our SMEs (who create external help center articles for product releases) tag top copied Guru cards that are impacted by feature releases and have our CCAs work off that queue. I want to create a dashboard sorted by product tag and copied number where CCAs can view tag
Good morning. I have been using the free version of Guru for the past 30 days and I’ve watched several of the Guru help resources. We are going to launch Guru in July and there is something that I don’t find back particularly.My intention is that Guru, next to a cup of coffee, becomes an essential part of the morning routine of our employees. Besides starting up your e-mail client, Guru is the first thing you open on your browser. It should not only be a knowledge base but also function as a place where people find newsletters, company announcements, quick links, features cards, success stories on new projects or fares… etc.As I see it now, the Guru homepage is a way to push some articles to you which might be relevant. But that will not motivate them to keep Guru open the whole day.Thanks in advance in your advice and tips you can share. Really looking forward to getting Guru up and running in our company.
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