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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 526 Posts
  • 1,608 Replies
525 Posts
Paul Gilzow
Paul GilzowKnewbie
asked in Q&A
Way to prevent every link from opening in a new tab?

I’m not sure if this is a setting in our specific instance, a general guru thing, or a user preference I’ve been able to locate but almost every link in a guru card opens up a new tab (they all have `target=”_blank”` in the anchor element). This is particularly frustrating when I’m going through a card with numerous links. I’ve read through the post When do Guru card links open in new tabs? but I would prefer to not have to install a Chrome extension and also use other browsers. Is there a setting somewhere that can remove the `target=”_blank”` attribute from links in a card?

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Paul Gilzow
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Kathy HergettKnewbie
asked in Q&A
Credit Hold Card Update

Hello…  Could we please update this card by taking Nicole’s name off and adding Chris Ippolito’s?Thank you!Kathy

241
Caroline Krueger
Community Manager
Shelby Frimodig
Shelby FrimodigKnewbie
asked in Q&A
Training for new Guru users

Can anyone share the most helpful video for training new Guru users?  I’ve seen lots of documentation but would love a training video that concisely shows how to search content, create new cards, follow/favorite, etc.

221
Caroline Krueger
Community Manager
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A
Fading of the banner on custom homepage

Hi team!We just published our brand new custom Guru Homepage 🎉We noticed that there is some weird fading of the banner on top of the page which is decreasing the quality of the design we created. The original image looks like this: But when upload the image, it looks like this: Is it some default setting on the background? Can this be changed somehow?Thanks!

552
Caroline Krueger
Community Manager
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Does anybody have a good process for reconciling folder urls?

One of the things I love best about Guru is that the card url doesn’t change if it gets reorganized in folders or collections. Most of the time any linking (in other cards, sharing in Slack) is too a specific card, but on occasion we link to folders because the content is dynamic (either lots of cards apply to the topic or things are always getting added).The on occasion we reorganize and delete folders for better IA. But there is no easy way to find if we’re linking to folders in our cards that will have changed or to resurrect a folder url if it’s already been deleted. (Though I might be overlooking something.) Anybody have a good process for handling these rare instances?

201
Jazmine Hill
Community Manager
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Scott CarrittKnewbie
asked in Q&A
Printable Guru Cards

Is there a way to easily print a guru card so that it all prints correctly, it seems to cut off information or doesn't print multiple pages.. 

261
Caroline Krueger
Community Manager
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Dev AccountsKnewbie
asked in Q&A
openAPI spec for get Guru

What is the link to get the latest openAPI spec for get guru? 

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Patti LehmanKnewbie
asked in Q&A
Save to .pdf

Our save to .pdf puts double spacing in the pdf and loses much of the formatting. Does anyone else have this problem? 

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Rob Mueller
Rob MuellerSmart Cookie
asked in Q&A
Reducing Customer Support hold times with Guru

Hope that this finds you all well. We are a product manufacturer of clean energy solutions (solar+storage) and sell to distributors and installers.  We have a challenge to reduce our Technical Support hold times for installer who call in to ask a question or troubleshoot their system.  I was looking for specific case studies or best practices about using Guru to surface knowledge quickly to chip away at these hold times. Trying to build a case for further adoption of Guru along these lines. Thanks in advance for your time with this. 

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Tyson Clugy
asked in Q&A
Help me understand proper content structuring

I’m having a little trouble understanding how I should structure my content so that it makes sense to the end users.I need to create help docs for applications usage like email, leave management, database tools, etc. The problem is some of these applications are used company-wide while others are specific to an individual department.If I structure my collections by department, where do the common applications belong? It seems it might be confusing for users to have their application docs spread across multiple collections.How are others handling this? Do you just put all your app usage docs in a single collection, spread them across multiple collections or do you create duplicate boards/cards for each department?

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Callie Rojewski
Callie RojewskiGenius
posted in Q&A
Do you have any tips on how to implement new software at your company?

`Hey everyone!` Special thanks to those who attended the Guru Deep Dive today with @csouter and @shona! We had a bunch of questions roll in re: how to implement new software. Continuing the awesome conversation here with these questions from @becci.howe:  1. Do you have any tips for keeping engagement high once the system has been implemented and in use for a while. Aka when the "shiny new" feeling has worn off?  2. Do you have any tips around marrying up the way our staff are searching versus tag management success? Would you spend time directing ways to search, or manage how teams are actively searching reactively?

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Angela McCarthyKnewbie
asked in Q&A
Ai Answers

Hi thereI just have some questions about the new version of the answers feature using the question mark.We are in the process of testing it out and have noticed that AI doesn’t appear to be able to decipher content held in images, for example cost tables - would that be correct and if so will future developments allow for this? (My general research outside of Guru seems to suggest it can be done).I am not sure if there are any specific training guides to help us - the only ones I found in the Help Centre related to the previous iteration of answers, so I don’t know if it would still be the same? We would like to learn more about the background of educating the AI when flagging/updating the answers.I hope some of this makes sense - the AI side is a new world to us that we ae trying to get on board with - any further pointers would be greatly appreciated, thank you:)

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Maithe VlekkeKnewbie
asked in Q&A
Is it possible to enable a text fragment anchor?

Whenever you search on a key word and hit enter, you see a list with all the results. For every page there is a preview where the keywords that you used are highlighted. Is it possible in Guru to get the page to automatically open on the section of the page that you also saw as a preview?    

433
Caroline Krueger
Community Manager
Matt Fernald
Matt FernaldKnewbie
posted in Q&A
What should a Table of Contents feature include?

I love Guru as a product overall, but man I just can’t with the lack of a Table of Contents feature! I simply cannot WAIT for them to create it. In the meantime, to the community at large, I ask: What should a proper Table of Contents feature in 2022 be able to do? I think at the very least,Auto-generate a table of contents at the top of the Card Include in the table of contents all headers & sub-headers in the Card Allow the user (me) to hide / show items in the table of contentsWhat do you all think?Matt

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Cassie Alter
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Lisa FrassettoKnewbie
asked in Q&A
Guru card display links

I’m finding when I go to edit the title of a card that is also a link on another Guru article, the link doesnt update with a new title. Is there a way around this or perhaps i’m doing it incorrectly?

401
Caroline Krueger
Community Manager
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Stephen MallamKnewbie
asked in Q&A
Exclude folder from Zendesk sync

Hi. I am hoping someone can help. I have our Zendesk guides sync’d with Guru and I want to exclude one of the folders from the search results. In Zendesk, we store a lot of guides and F&Q’s including our release notes. I want to exclude the release notes returning when a member of my team searches guru. Is this possible via the Guru UI?

201
Molly Vogt
Guru Employee
Eileen - SCW
Eileen - SCWKnewbie
posted in Q&A
Can a Card live in multiple Collections or Boards?

hi all :wave: is there a way to have a card "appear" in multiple Collections or Boards? not exactly duplicate it as we don't want to duplicate maintenance efforts too, but maybe have one card physically existing in 1 board, but then have a mirror image or shortcut show in another board?

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Andy Eastoe
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Bill DilworthKnewbie
asked in Q&A
On a Guru page it looks fine, but the save to PDF option seems to truncate any run of spaces longer than two down to just two, destroying any page indention formatting on the PDF. Is this a known bug?

On a Guru page, it is often useful to have numbered lists and sometimes sub-numbering (3.1, 3.2 etc.). On the page it looks fine, but the save to PDF option seems to truncate any run of spaces longer than two down to just two, destroying any page indention formatting on the PDF.Is this a known bug?

311
Caroline Krueger
Community Manager
Lloyd Nebres
Lloyd NebresSmart Cookie
asked in Q&A
Left side navbar changed?

Hello… is it just me, or… what happened to the left side navigational area? I used to be able to minimize it so the column only shows the task and collection icons. Now, the column just goes away completely when toggled. Thanks for any insight.Lloyd

392
Lloyd Nebres
Ryan Atwood
Ryan AtwoodKnewbie
asked in Q&A
Knowledge Trigger URL

Hello!  Starting to get into Knowledge Triggers. Wondering how do you setup a Knowledge Trigger for a website such as SalesForce, where every case or ticket is a different URL? Ideally, I would like to have Knowledge Triggers appear when typing emails to clients and using specific keywords.  For example, our Salesforce URL is https://classlink.lightning.force.com/An example of a case would be https://classlink.lightning.force.com/lightning/r/Case/[Case Number]/viewEach case has a different number in the URL. I tried setting the trigger to enable on https://classlink.lightning.force.com/, however that does not seem to work.  Any suggestions? 

521
Hillary Curran
Community Manager
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Maithe VlekkeKnewbie
asked in Q&A
How to make sure your forum-posts are seen by the developers?

While browsing this forum, I notice there are a lot of open requests/questions that are left unanswered, even if they have upvotes.It seems like not everything is seen by the Guru-developers. Which is unfortunate, because I see a lot of helpful requests I'm interested in myself, but a lot have them have been ‘open’ for years. I understand not everything is possible, but if there's no answer, you just don't know if people have seen it. I'm curious how this works, can you have bad luck that your post isn't seen and will be too old after some time to get attention? Is there a way to make sure you get an answer on an old post? For instance, is there someone I should tag or can I do something to signal that the question/request is still relevant now? 

432
Noah Carpenter
Community Manager
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Customers syncing Guru data with a BI tool?

Hi community - I’m wondering if any Guru admins have done some work to sync Guru data/analytics to their business intelligence (BI) tools? We’ve connected our BI tool (Metabase) and I’m trying to identify what tables/dashboards could prove most valuable to our users outside of the OOTB analytics available in Guru. I’ve got some ideas, but would love to hear what has been impactful for others. TIA 

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David MacVicar
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Shlomi BirukovKnewbie
posted in Q&A
AI uses cases and Training

I am new to Guru , and very interested in AI use cases , what people have done , which file types supported in google drive and for which file sizes and etc … The last announcement  from the team was 6 months ago and the YouTube channel seems dead as well  Any feedback will be great  Thank you 

506
Noah Carpenter
Community Manager
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Katarina ZivkovicKnewbie
asked in Q&A
Remove Suggested Answers

How do I remove suggested answers from a channel? 

111
Noah Carpenter
Community Manager
Kendall Sipp-Paris
Kendall Sipp-ParisSmart Cookie
asked in Q&A
Guru App in Front - Web based layout vs Chrome Extension layout

Hello!  We are a newer company using Guru and are LOVING it so far.  However, we have the majority of our users utilizing the Chrome Extension and we really enjoy the functionality of searching, cards viewed, multiple cards open in tabs for ease of moving between them and the other features of the extension.  We then have a smaller set of users who are utilizing the Front app as their body of work have them in Front more and the way the Front App layouts obviously is basically the web based layout.  The same features we love in the Chrome Extension do not function.  One of the big ones is how when you have multiple cards open and they are in a tabs and you can easily move between them.  Another is the filter feature causes problems when open and limits the full view in the Front App.  Finally it isn’t as easy to find your favorites and agents love that quick easy access in the Chrome Extension.  Our company will be moving to living more robustly out of Front for all frontline agents in

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Kendall Sipp-Paris

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