Ask and answer questions about all things Guru and knowledge management
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I’m trying to see how many views a card got per day since it was created. Is there a way to do that? I don’t need the “last 30” or “since edited” - I’m looking for a per day (or even week) of views a card received. Is there something I can export that would have it?
We are sharing cards with public links that have multi-page PDFs embedded in the card. However, on mobile, only the first page of the PDF is visible.There is no way to scroll to the the other pages Editing the card to make the iframe big enough to see all the pages does not work - only the first page is visibleAny one figure out a workaround for this? Or @Guru do you have this as a bug to fix?
In a recent Deep Dive, we had the chance to learn from @Lindsey Hart , Coach Project Manager at Noom. She shared Noom’s journey optimizing and maintaining they way they structure content in Guru for their end users—no small feat considering their Guru instance has 3,500+ users and over 10,000+ Guru Cards! How Noom uses Guru: Guru supported Noom through rapid growth and the hiring of 1,000+ Health Coaches Noom’s coaches use Slack for internal communication and leverage the Guru bot to save answers to repeat questions. Guru stores all of their onboarding, process, and product information Read more about Noom’s journey with Guru in this case studyQuestions covered with Lindsey: Tell us about your specific challenges at Noom around structuring content (findability and uniformity) How did you learn about the individual users you were working with to inform your strategy? What did you do to make content easier to find in Guru? How do you package those learnings to guide content creation mo
How Wealthsimple mapped their Guru knowledge 🗺️ In a recent Deep Dive, we had the chance to learn from @Jag Gill , Senior Specialist, Training & QA at Wealthsimple. He shared how he navigated mapping knowledge into Guru during implementation. Dive into Jag’s journey, and ask him questions below! How Wealthsimple uses Guru: Guru is the first resource new Customer Experience Associates use at Wealthsimple use when looking for a solution to a client’s problem Guru is integrated into Wealthsimple’s LMS (Lessonly) and complements our training process It helps reduce noise in Slack channels dedicated to onboarding new Customer Experience Associates Questions covered with Jag: What were your challenges structuring content in Guru? What did you tackle first? Once you audited the content, how did you approach getting the content into Guru? What were the wins after this process for Wealthsimple? What advice would you give someone who is at the implementation stage, looking to st
Curious if any folks have leveraged or are thinking about leveraging Guru Analytics data in their team or employee performance reviews? 🤔As a people manager at Guru I’ve used the following metrics as discussion points for my teams’ reviews ands its been really cool to see these numbers evolve and change over time. They are also great metrics to track for individual goal setting. # of New Cards created -- are they actively contributing to the KB? (I use the Author filter and date filter in the Card Manager to see this in a specified time frame) Trust Score of Cards they Verify - are they keeping things up to date? (I use Verifier filter in Card manager to get Card Count and then filter for Verification state to get # trusted vs. # unverified) Top Cards Viewed - what is their go-to knowledge? Do they need more training on X topic? (I use the User Drilldown in Analytics and the “Most Viewed” Card list and adjust the date filters)
I’m having a little trouble understanding how I should structure my content so that it makes sense to the end users.I need to create help docs for applications usage like email, leave management, database tools, etc. The problem is some of these applications are used company-wide while others are specific to an individual department.If I structure my collections by department, where do the common applications belong? It seems it might be confusing for users to have their application docs spread across multiple collections.How are others handling this? Do you just put all your app usage docs in a single collection, spread them across multiple collections or do you create duplicate boards/cards for each department?
I’m looking for a way to see who has viewed which card and when in a ‘report’ or chart of some kind. I know I can see the User Drilldowns that will show me what Card Titles individual users have viewed - however I seem to need to look at each user individually to get this data.Is there a way to see something similar like a Card Drilldown - where I can click the Card Title and see who exactly viewed this card and when?
I am embedding a lot of images for my step by step guides, and 101 overview cards.We want to keep Guru cards bite-sized and digestible but I’m finding that when I write these cards, they can become quite long with lots of scrolling when I include images assuming that the knowledge seeker is a new hire.Is there any way to collapse sections, or a workaround similar to Toggle Lists in Notion?Thanks for any feedback!Alice
Hi everyone,I‘m looking for some ideas on how some organizations managed to promote and make a use of the ask an expert function in Guru? We’re trying to promote it to make sure that the creation of knowledge is trackable and easier for our teams. But we often hear a valid point that when you’re asking in Guru, you can either ask a specific person or the entire collection which may be tens of people. It’s intimidating to ask one person if you’re not sure who to ask and there’s lack of accountability if you ask 20 people.Does anyone have any use story of how to motivate people to use the Ask an Expert function? For example more granular user groups? But with that comes the question of sustainability and maintenance. Thanks for nay idea. Will be SUPER appreciated!
Let’s talk about INTERNAL COMMUNICATIONS 📣 At Guru, we define internal communications as the practice of keeping employees connected, informed, and engaged by creating a shared understanding of company goals, values, and ongoing projects. By early May 2020, 73% of American professionals were feeling burned-out, citing: no separation between work and home, unmanageable workloads, and worries over job security. Burnt out employees are likely to become disengaged workers, who cost their employers 34% of their annual salary.With employee engagement, company culture, and actual revenue on the line, leaders understand that mitigating these risks is paramount to distributed work success. A clear internal communication strategy and process that allows employees to consume knowledge at the right time, in the right place, in the right format is the key to a successful distributed workforce.… And that's where Guru can help ✨Guru provides readily accessible⚡️, up-to-date information ✅ for teams
Hi guys!! Whenever I change a card’s verifier into myself, the card gets verified automaticaly (even if it was unverified originally). We ran into problems because we changed the verifier for 30++ cards in Card Manager, and I reassigned some unverified cards to me so I can be the one to review. but then they got automatically verified. Since it was 30++ cards it’s hard to track which cards should be tagged as unverified. Is there a way to maintain the verification state when I assign a card to myself?
Hi All- new to Guru. I created a card and didn’t realize that I had to change the verifier from myself to someone else. I created the card and published it. How can I go back in and Change the verifier without have to re-create the card? It doesn’t seem to give the the option to do that, but I am sure I am just missing a step somewhere. ThanksTracy
Hi everyone!I'm curious to hear how does your Guru team use Knowledge Triggers? What questions do you have about our Knowledge Trigger feature?Knowledge Triggers can be used to surface information using the Guru extension over specific webpages. On the Support team, we use Knowledge Triggers in a few different ways:Logging Bugs: We have a Guru Card that outlines how to assign a bug based on our internal engineering system When we are over app.shortcut.com, we surface that Card automatically in the extension for easy access, no search required! Customer Conversations: When using Intercom, our chat platform, we use Knowledge Triggers to surface information about the tags that we use to keep track of customer conversations I'd love to hear how your team uses Knowledge Triggers or answer any questions you might have about the feature!You can also watch this Deep Dive session on Knowledge Triggers for some more examples. 😄
Hi Everyone Molly from Guru’s Sales Engineering team here! Can you believe SPRING is almost here?! With spring comes warm weather, mid-day walks, and …. CONFERENCES! Companies who host their own conferences have to keep their employees informed with information like:Location and time details of the event - Where do I need to be and when? Schedule of events - Who are our speakers and what will they be talking about? Talking points - What are some conversations I can spark up with attendees? FAQs - Are there questions you’re guaranteed to be asked?We’ve brainstormed a few ideas on how putting this information in Guru can ensure your team is knowledgable when the very first Welcome Event begins:Knowledge Alert - Send a knowledge alert the day before the event to ensure your team has all the details regarding where they need to be and when and TRACK that they’ve read it! Slack / MS Teams Integration - Quickly answer questions before and during the event by replying to messages with Gur
Hey everyone! Carlos from Guru Technical Support here I wanted to talk a little about getting started in Guru. Specifically how to avoid the paralysis that might arise from information living in too many systems. Don’t freeze. Make the process a breeze with this three-step process: audit your information, identify the best organizational structure, and start leveraging content when you need it most. Map out where your knowledge currently lives. Jot down what type of knowledge you currently have, where it currently lives, and who needs it most on your team. Make a copy of our content mapping exercise template to make this easy and simple. Structure your content in Guru. Create one Collection, Board, and Card in Guru to map to the structure that you created. Our Guru Academy course on structuring content in Guru is a great place to expand on best practices. Make sure your knowledge appears where you need it most. Install the Guru Extension and practice searching for the Card you ju
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