Q&A

My company has grown from a start-up to 320+ employees, and keeping Support aligned with product updates, bugs, feature rollouts, and policy changes is becoming increasingly difficult. My team of 17 support agents is trying to stay on top of every new feature while managing a high volume of chats and emails, and our current process is breaking down.Right now, Product posts release notes and “just-shipped” features in a Slack channel dedicated to product updates, and our PMM team also shares feature announcements about a week before they go live. Those updates then get reposted into our Support Slack channel — which is also used for real-time chat questions — so it quickly becomes noisy and important information gets buried. With the speed of product changes now, Slack is no longer a sustainable way for us to keep everyone informed.I’d love to hear how other teams are leveraging Guru to manage this flow. We currently use Guru mainly as an internal knowledge bas

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I saw this thread for Animated GIF support -- can we get a fix so we can copy-paste GIFs without having to save them first?

Do i need to wait or any issue here first time i just tried to logged in Guru - kindly suggest

Guru is all about knowledge.We have a lot of specific knowledge inhouse but google has even more knowledge. there are some website which have all the information we need and could almost copy paste  certain pages as cards into our GetGuru.Now if we do that we would have to update the gards evey so often to keep it updated in guru (to update guru in case changes have accured on this specific website.As getguru is an AI tool there must be a better solution to this.How do i include pecific URL’s (e.g. Government website) in our own knowledge base to make sure those websites / urls are being included in finding an answer for us.  

The recent activity page and option (in the menu) have disappeared. Is this a bug?

Slack use to have a feature of reporting things from the app. Using the ellipses you were able to select ask an expert and it would flag that question and response to the appropriate person.  Will this or a similar feature come back or is it gone for good? 

Hi,Does anyone know if I can limit the amount of time for sharing Guru cards via the shareable with public link feature? Also, is there a way to limit the sharing to certain email domain users? Thanks!

I’m struggling to figure out how this works. We have a lot of Guru card links in our cards, and sometimes when we click the links it opens as a little window on top of the card we’re currently on. But sometimes it opens as a completely new tab. Does anyone understand the rhyme or reason there? And if so, is there a way to set a preference?

Has anyone else come across the inefficiency created when a collection has publishing workflows enabled, and a non-publishing verifier submits a ‘request to publish’, the card is not automatically verified upon publishing? Like it normally would for collections without publishing workflows enabled.Understanding that the reason is likely because the publishing user opens in draft mode so they have the opportunity to change the content without the verifier knowing. Is there a way while publishing for the system to run a check for updates in content and if no updates were made, auto-verify? Interim workaround - encourage publishers to immediately request verification after publishing because there would also be no automatic notification when a card is published (by a non-verifier publisher).

It would be nice to sometime send new users through an onboarding experience that they have to check off items that they’ve read. I know this is possible with knowledge alerts, but it doesn’t work well when you have a new employee specifically. I want to setup a board or something with a checklist. Can anyone share any ideas or feedback on how they’ve set it up?

Is there a way to add check boxes to a document so that it looks like a formal checklist?

We started using GURU back when there was a free version (2021). We are a small rural library. We love that GURU has grown to be such a powerhouse, but we would also like to share our GURU success story with other libraries running on very limited budgets. Do you have a scaled-down free version I can share with other libraries, or maybe a non-profit version?

I saw this article already.  But I can’t seem to get the anchor link to work in a url.  For example, if I wanted to give my colleague a url to a specific anchor, the url loads up fine, but it doesn’t anchor.Here is a more explicit example: If I put an anchor called “aboutDogs” in my guru card, when I click on the url (for example https://app.getguru.com/card/12345/animal#aboutDogs) - the url loads up fine -  but the browser doesn’t skip to the About Dogs section.How can I provide a url to an anchored section?

We just implemented a publishing workflow for the first time. When a approval request comes into my drafts for an edited card, is there a way to see what changes they made compared to the existing card? Similar to when you verify? 

Hi, how can I connect a webpage as a source to AI knowledge ?

Hey allNew to Guru. We are looking for an all in one solution to provide our small company with an intranet of sorts to aid productivity and share updates AS WELL AS a way to onboard new team members and provide training and guidance.I have really enjoyed exploring Guru so far. I have requested a sales call, but no answer as of yet to book that in.One issue we have is we really do need to test the knowledge and understanding of our team members particularly when it comes to safety critical operating procedures. Whilst we are able to organise and document these elegantly through different libraries and cards, Guru is definitely lacking that “quiz” function to be able to get a confirmation of that team member’s understanding that we can track and record.One work-around I have seen is to make the group that needs to stay current with that operating procedure the expert for that card, and set the verification frequency to how often we need them to refresh the