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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 528 Posts
  • 1,616 Replies
527 Posts
Grace Schroader
Grace SchroaderKnewbie
asked in Q&A
GURU Announcements

We have agents stating they are not receiving the announcement we send out when a new card is created. Is anyone experiencing the same thing? I have verified that they are opted-in, so that is not the issue.  

112
Grace Schroader
Siobhan_3
Siobhan_3Knewbie
asked in Q&A
Can't paste image when making a card from the extension

This is really interrupting my workflow because I have to open the web app, wait for it load, search for the card, edit, paste, save. It wouldn’t be quite so bad if there was a way to open the card in the web app directly from the card, but all these extra clicks are killing me. 😅 Why can’t I just paste the screenshot in the card I’m creating?   

336
Siobhan_3
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Brooke DebonoKnewbie
posted in Q&A
Page content keeps getting deleted!

Is anyone experiencing the same issue? We have created numerous pages, whenever we edit one - another one malfunctions - we have already lost the content of two pages and I am unable to retreive the original content that we have been working on for weeks.Guru reached out to say the issue has been fixed, but we have experienced it again this morning.

201
RebaMitchell
Community Manager
V
Varia HerringKnewbie
asked in Q&A
Assigning Multiple Collections To A Card

The majority of our knowledge agents are tied to only one market collection because this helps the AI provide more accurate information for that specific market. However, while we intentionally avoid adding the Global collection to market-specific knowledge, we still need the ability to access certain Global individual cards.Is it possible to assign multiple collections to a card?

191
Caroline Krueger
Community Manager
Michael Groholski
Michael GroholskiKnewbie
asked in Q&A
Understanding Guru's Search Algorithm and Tag Relevance

Hi Guru Support,I’m looking for more insight into how Guru’s search algorithm works. Specifically, I’d like to understand:How does Guru rank search results? Are tags factored into the search algorithm, and if so, how much weight do they carry compared to other elements like titles, body content, or metadata? What elements of a Guru card (title, body text, collections, verification status, etc.) influence search ranking the most?Any insights or documentation you can provide would be greatly appreciated!

171
RebaMitchell
Community Manager
E
Emili ParrenoKnewbie
asked in Q&A
Assist for Readers settings

Hi there!,There’s an Assist settings under the Collections section where I added a couple of custom actions and I also disabled translations for some languages that we don’t need.When editing I card, those changes are reflected and I can choose the new actions but when reading a card, the translation options don’t reflect my selection, for instance, I disabled Chinese but still allow readers to translate to Chinese and I added Italian but I can’t see it in the Summarize/Translate card dropdown.I’ve been looking for an Assist settings just for Readers but couldn’t find anything.How can I edit the options we present to readers in the Summarize/Translate dropdown?Thanks

152
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Jackie Wages
Jackie Wages
asked in Q&A
Submit company wide announcements

The problem: We have multiple slack channels and departments that are constantly making changes to product and systems.  Often these conversations are with a select group of people not realizing that many other departments could be impacted by these updates.  If you are not in ‘the slack’ channel and do not get tagged, you may miss something very valuable to prep your team or create resources/communications regarding this upcoming change. The Question: Is there a central submission area for the entire organization to submit a ticket for the department's upcoming changes? Could these could be deposited to a central location, where teams can look at a glance in case they need to put measures/training in place for these upcoming departmental changes? Could these be pushed or tagged if you absolutely know a certain needs to be aware of this? But, again, the most important is that this lives on one central repository for all teams and departments to regularly reference.

282
Jackie Wages
Elise Kroes
Elise KroesSmart Cookie
posted in Q&A
How does your team maintain knowledge in multiple languages?

Do you have your Guru content in multiple languages at your companies? If so, what solutions do you have for it or what problems are you facing? We now have multiple boards for two different languages and cards with the same content linking to each other. 

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Nicole Ekstrom
Nicole EkstromKnewbie
asked in Q&A
Google slides

Hi team,We added some Google slides as an iframe and I added the Google drive folder to the source but I don’t seem to be able to get the correct content. I tried to find the answer online but wasn’t able to. This link seems to be broken. Any tips and tricks or ideas of what I’m doing wrong?Thanks,Nicole

132
Nicole Ekstrom
Nicole Ekstrom
Nicole EkstromKnewbie
asked in Q&A
Trending topics when using workflow in Slack

Hi there,We have a slack channel where we get the team members to fill in a request form (using slack workflow) whenever they have a question/escalation. I applied trending topics but it doesn’t seem to use any content mentioned in there. Is there a way for the trending topics feature to use that content? Ideally only that content and nothing else.Thanks,Nicole

81
RebaMitchell
Community Manager
K
kiho leeKnewbie
asked in Q&A
Inquiry About Using Guru for a Small Team with M365 Integration

Hi Guru Community, My team consists of 6 members, and we work in a company that primarily uses M365 for collaboration. We rely on Teams for chat and video meetings, Outlook for emails, and SharePoint for managing shared documents. We’re looking for a solution to help us with the following: 1. Team Collaboration: We want an easy way for team members to share their work updates and discuss shared challenges or tasks. 2. Team Management: The team lead needs a clear overview of each team member's ongoing tasks and progress. However, some personal chats in Teams should be excluded from this process. 3. Meeting Summaries: We are also curious if Guru offers any AI-powered features for summarizing Teams video meetings or supports integration with other solutions that can handle this task. Given these needs, would Guru be a suitable solution for us? If not, are there integrations or additional tools you recommend using alongside Guru to meet these requirements? Thank you for your insights!

241
RebaMitchell
Community Manager
J
Jennifer SienkoKnewbie
asked in Q&A
Is Guru's Academy going to be operational?

I’m new to the Guru community and am looking for tips and best use practices with all things Guru. I noticed that there was a Guru Academy tab, but when I click on it, I get a “Page not found” error. Will there be a Guru Academy available at some point? 

361
Caroline Krueger
Community Manager
Karina O.
Karina O.Knewbie
posted in Q&A
I want to connect with others using Guru - Where do I start?

Hi everyone! I’m new to the Guru community and I’m looking to improve our team’s knowledge on All-things-Guru! Whether it be tools or analytics - how can I leverage this to enable our team on Guru and it’s use? More importantly, I’d love to know what strategies you all have come up with to make sure Guru stays up to date and keeping up with company knowledge overall as new products get rolled out or processes change! Would love to connect and know more! 

171
RebaMitchell
Community Manager
Shals
ShalsKnewbie
asked in Q&A
Main Dashboard customization

Problem observed: GURU Home page.Intended action: Trying to add an image/video after I mistakenly deleted the Add image ( + ) option.Problem explained: I am trying to add an image into a Content block, but enable to do so. As I was trying to add an image into the content block, I mistakenly deleted the add image/video ( + ) option, now there is no going back. All I have to do is delete the content blocks, add new ones and then redo the steps. If there is an easy way to Undo or Add image option would save me tons of time! If there is a solution to this kindly let me know, if not, @Guru Product Team this section needs some work. I propose my suggestions. Thnx! 😁Attaching a screenshot.Suggestion:An undo action OR Add image/video option after the user deletes it.

283
Johanna Evans
Guru Employee
Shals
ShalsKnewbie
asked in Q&A
Automation

Is there a way to automate the Birthday’s of the employee’s, work anniversaries, employee spotlight section etc. In GURU main dashboard? If not, this feature could be useful to create engagement within the company and get users hooked to the application. 

90
Shals
L
Lionel BruderKnewbie
asked in Q&A
Change Language

How do i change the language of guru? We are a german company and i need the guru backend be german and for my coworkers it should be german aswell. Is this possible?

110
L
Gary O'Brien
Gary O'BrienKnewbie
asked in Q&A
Order Featured Cards in Guru Content Block

Does any one know of a way to order featured cards in the guru content block within custom pages?Or do you have to re-enter the cards each time to get the order you want?

60
Gary O'Brien
S
Shravan ShethKnewbie
asked in Q&A
Knowledge Triggers while on a call in Salesforce

I’m tinkering around with using Knowledge Triggers from the browser extension on Salesforce for a call centre client. For some reason, the don’t get triggered when I am on a call (using SF Service Cloud Voice), even though the right keyword is there on the SF screen, but as soon as the call ends, the trigger shows up. Any ideas why this happening?  It’s an important one cause we want to be able to surface the right Guru articles for their call centre agents while they are taking calls, so using the keywords on the SF screens to try and trigger this. Any help is much appreciated! 

302
S
Caroline Fiore
Caroline Fiore
asked in Q&A
Is there a way to automatically alphabetize sections and Groups?

Hi all! I add a couple of quick questions for the group. Is there a way to automatically alphabetize sections / groups? Also is there any way to show the last updated/verified timestamp on the front of the card? To clarify, one user doesn't want to click the card then click Details he was hoping we could potentially put the last verified timestamp on the front of the card itself. Let me know, thank you!

573
Ewan Farry
Betsy Lockett
Betsy LockettKnewbie
asked in Q&A
Does Guru have a "Pass" feature in the AI Training Center?

Perhaps it’s not necessarily a “pass,” but a way to negate any AI related questions that are invalid? For example, if my staff enters a single word with a question mark after it, then the entry goes into the AI Training Center. I will then go into the AI Training Center to review and assign a status to each entry. However, there are those entries that simply don’t make sense or you know that they are irrelevlant to the type of knowledge housed in Guru for your respective line of work.For example, I enter, “Cat?”Then, I go into the AI Training Center and there are no results and no cards to connect to because we don’t work with animals.How can I remove, “Cat?”Is there a way to assign a different status other than flagged, or marked correct? I don’t want to keep “no status” entries in my list. Perhaps include a “Not applicable” option?

271
RebaMitchell
Community Manager
David Bower
David BowerKnewbie
asked in Q&A
Guru Extension Tracking Behaviour

I’ve noticed that the Guru Chrome extension has started to make requests to https://js.userflow.com/es2020/userflow.js and https://api.rollbar.com/api/1/item/While most sites have CORS policies that block these requests it would appear that the extension is now tracking user behaviour. Is this known? Did I miss a change in privacy/Ts&Cs?

471
Mitch Stewart
Community Manager
M
Martin MennKnewbie
asked in Q&A
How can i include a speficic url to guru knowlege base

Guru is all about knowledge.We have a lot of specific knowledge inhouse but google has even more knowledge. there are some website which have all the information we need and could almost copy paste  certain pages as cards into our GetGuru.Now if we do that we would have to update the gards evey so often to keep it updated in guru (to update guru in case changes have accured on this specific website.As getguru is an AI tool there must be a better solution to this.How do i include pecific URL’s (e.g. Government website) in our own knowledge base to make sure those websites / urls are being included in finding an answer for us.  

685
OllyBe
L
Lindsay MolinaKnewbie
asked in Q&A
Group Card Verification Issue

Hello - How do I verify a card but not change the future verifier? For example in this attached screen shot - I am in this group called “guru- guru system admin” but I con’t verify this card without changing the verifier to myself as an individual.I am missing something here and I am not sure what it is.  

163
Caroline Krueger
Community Manager
Dannte Samayoa
Dannte SamayoaKnewbie
asked in Q&A
Bug: Margin misconfiguration when deleting content.

Hello Team! I would like to submit a bug report in Guru, which is sometimes triggered when I select and delete multiple words; in these cases, the margins are bugged and the text is displaced all the way to the left of the card, messing with the formatting. In addition:The only way to “remove” said bug, is to go to the previous paragraph, and use the Supr key to delete the paragraph where the bug is located. The bug removal is temporary, as it can appear once again if multiple content is selected, then deleted. This also affects the Title space of the card While it does not appear on 100% of the times we delete content, it can be triggered multiple times in the same card. Refreshing and/or restarting Guru does not solve the issue. Once the bug appears, the Delete key does not remove the typed content, unless it is previously selected. In addition, the Space key does not work in creating a new paragraph I’m attaching a screenshot as evidence, hoping it is helpful for the bug report. Lo

271
Caroline Krueger
Community Manager
R
Russell FlewellenKnewbie
asked in Q&A
Event Sharing in Guru via Homepages

We are trying to use the Guru homepage to share out information about events, etc. We do not have Google Calendar, and it seems like an O365 iframe calendar isnt really that feasible, so would love to hear what ideas people have?

201
Caroline Krueger
Community Manager

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