Ask and answer questions about all things Guru and knowledge management
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Hey everyone! Curious, how do you all organize your favorite Cards? I was hit hard by the back-to-school ads this September and felt inspired to get in the spirit and organize my Guru instance. I pulled out all of the stops: I finally worked through that growing verification queue, responded to some outstanding comments and really began to feel that classic fall feeling of being back in a routine with a clean slate. As part of this clean-up, I also decided to re-examine how I was using my Favorite Cards and Lists. Here are a couple of helpful action items I wanted to share: Create an “Action Needed” Favorite List. I can’t believe I haven’t done this before! This is a great place to store Cards that you want to look at again or have a direct action item related to. I also set up a weekly reminder in Slack to take a look at these Cards so the list is maintained. Create temporary lists for current project work. Favorites Lists are easy to edit/update so don’t feel pressure to creat
Hey all! Has anyone used Glean (glean.com) as their KMS or looked at it as part of a KMS evaluation? I have a CTO who is jazzed by it but I just see it as making the chaos more searchable, not solving the problem of wrangling the disparate docs into a centralized location. Obviously, I ❤️ Guru and I’d like to shut down this convo. Welcome your thoughts!
We are getting ready to implement Guru in a phased approach across our ~350 person remote/distributed company. I’m curious how other folks are helping to define for their users what should and should not go in to their Guru knowledge base? For example, we don’t want users to save meeting minutes in Guru, as meetings and other in-progress work is not authoritative/definitive. What guidance do folk give their users to help make it clear what should and shouldn’t be in Guru? TIA!!!!
Hi everyone! Just wanted to get some ideas on essentially having 2 verifiers on cards. We have an independent contractor creating and updating all of our health and safety cards. We want the independent contractor to be receiving notifications on cards to be verified and make updates - then we are wanting the card to be verified internally after reviews and change’s have been made. Does anyone have any current processes that sounds similar or some tips on how we could manage this?Thanks team!Grace
User is seeing the card with all the images laid out on top of each other (rather than next to each other in a mosaic) and they can’t scroll down more than a 3-4 lines.This has come up a few times. Happens mainly in Safari.Is it an issue with how I authored the card or with that browser?
Hey! I was wondering if you could make cards invisible in the searchbar but accessible for everyone (only when they need it)? We have small cards that are an element of a ‘head’ instruction. This mostly contains a table which doesn't fit between the instruction or is only necessary in certain situations. Now they show up in the searchbar. This is not convenient because the search bar gives more results than needed and we don't want our employees to mis the important steps where they need to start. We've tried:Include the content in the same Card with the use of markups. This doesn't work because the nummering/bullits will not continue after a markup. Include the content with a table of content. This only makes it difficult for our employees to edit the content because it is not easy to edit for everyone. Put a note in the ‘side’ instruction: ‘you only need this content when ..’ or ‘you've first followed these steps [link] before you start with this Card’. This option is still open if
Hello fellow Gurus,I am trying to get a deeper view of the Searches Producing Results and Searches Producing No Results but I’m getting the error message ‘Failed to fetch’. This is a feature that I have previously used and was working fine. What could be causing this?
I know we’re all dealing with different challenges in this current macro economic environment, ranging from increased scrutiny on all expenses to shifts in strategy to the heightened risk of downsizing and more. What challenges are you all experiencing, or are you starting to think ahead about proactively?If we can surface some of the challenges we’re working through, this can be a space where we can support one another and offer helpful guidance, shared experiences, and resources. Along these lines, we’re holding a two-part Deep Dive webinar series coming up on how to measure and articulate the value of KM and Guru (part 1), and proactively guide conversations about consolidating other tools into Guru (part 2), and I’d love any and all input on how we can shape these sessions (and other resources) to best support you over the coming months. Thanks in advance for your candid input!
Hello! I know a lot of people have asked about find + replace functionality. One of my team members recently wrote in to Guru support about this, and they shared this workaround: https://app.getguru.com/card/TeE45Knc/Google-Sheet-for-Find-Replace. I don't think I've seen this mentioned here, so I wanted to share it in case it helps anyone else!
Hi all! I wanted to share some tips/thoughts I had while recently making some light adjustments to a Collection I manage. While thinking about how to make the most of our updated navigation, I realized I was able to significantly cut down on the layers of hierarchy I had in this Collection, and consolidate several Board groups/Boards to create an experience that is much simpler to browse. I hope you find this inspiring! How are you thinking about making the most of the new nav?
hi all :wave: is there a way to have a card "appear" in multiple Collections or Boards? not exactly duplicate it as we don't want to duplicate maintenance efforts too, but maybe have one card physically existing in 1 board, but then have a mirror image or shortcut show in another board?
Hi All - I might be overlooking. Is there somewhere that has some articulation about the difference between the Slack app being a connected app to Guru company wide and an individual adding the Guru Wiki to their slack workspace? I’m trying to understand the difference in functionality.For example, what if all Guru users have access to the Slack app being connected, but don’t add the Guru Wiki? What functionality don’t they have access to?
Hey everyone! Our CX Team is completely re-organizing the content structure of our Guru boards but our company is quite complex… Does anyone want to connect and chat about what worked and what didn’t work for your company if you’ve gone through a similar struggle? Or if you’re super proud of how your company has organized and is using Guru, I’d love to chat about what’s working well for you!
This feels like a very obvious question, so I apologize if I am overlooking an existing tool. But… is there a way as an Admin to view and manage card templates? I assumed they would be visible in Card Manager or Team Settings, but I don’t see them there. We may want to make bulk changes (like applying tags or reassigning them to a central person). The only way I have found to view templates is when you actually go to create a card (https://help.getguru.com/en/articles/4739966-creating-and-editing-a-template-card). Thanks!
Is it possible to update an existing card from Slack? For ex, if there’s a card with weekly updates and we want to append another update. Existing card has: Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room And then on Slack on July 4 there’s a message that we want to be added at the end: “We’re getting apples tomorrow!” How can we send that message so that the card would then look like this, with the new update at the end? Would this be a Zap? Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room July 4 We’re getting apples tomorrow!
Hi everyone!Our team is planning to clean up and (re)build our tagging structure on Guru. We have trialed a “free-for-all” approach, but found that the tags were too inconsistent, and are looking towards a more purposeful tagging scheme. Currently, we are thinking of using controlled (admin-created) tags to group cards across various collections and boards (ex. onboarding material), and uncontrolled (user-created) tags for alternate search terms.Before getting started, I just wanted to gather some insights into lessons learned / pitfalls to avoid / best practices / examples / experiences of how you have structured your tags and how the implementation and maintenance process has been like.Thank you!
What questions do you have about leveraging surveys to capture your Guru success? Conducting an internal survey allows you to get direct quotes, comments, and feedback from Guru users about their Guru experience. This could be as simple as starting a Slack thread in a team channel or DMing some of your top Guru users. Are you considering implementing surveys to understand the impact Guru has had for your team? What questions do you have about getting started? Drop them below! If you’re exploring this topic, consider leveraging Slack apps like Polly to run polls and surveys in specific Slack channels.Sample Guru Survey (often used post roll-out) How do you ask your team for feedback about Guru? Check out the Polly app to launch simple, internal surveys over Slack
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