I tried out Suggested Answers in Slack and have three major complaints…
- It answers every question posted, regardless of whether it has an answer or not. This is super annoying because many questions in slack are not related to wiki/intranet (i.e. “what do yall think of X?” or “anyone have a problem with doing Y?”). It would be much better if the bot would only answer questions that it finds a decent answer for.
- I am unable to disable Suggested Answers in Slack! I tried disabling it by removing the channel in Settings → Apps & Integrations → Apps → Slack → Manage → Suggested answers. I then also tried kicking the bot from the channel and re-adding it. Both attempts failed and the bot still tried answer every single question posted in the channel. Finally I removed the app integration from Slack entirely, which leads me to my final complaint…
- The app was successfully removed from Slack, however it still shows up as installed in Guru. So when I try to reinstall the app it just brings me to the page in Guru to manage the application (which it thinks is still installed). So I am now unable to add the Slack integration back!
