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Hello there. It was spotted twice today that guru cards contain twice the same info. example: https://app.getguru.com/card/idqBpkGT/MED-Reimbursement-Policy Is there a bug that causes this? thanks in advance. 

I am reorganizing the organization’s Guru Collections. I would like to link Cards directly to the menu. 

Has anyone put their organization’s brand guide in Guru? Can you share a link to templates?

I’m currently working on creating a Knowledge Center collection for the entire organization. Where we struggled was, every team had their own collection of cards with the same information. It was not sustainable and it was really difficult to ensure information was up to date and maintained. We created a new collection to host all baseline information and enure information all teams needed to know was easily accessible to everyone. My pain point right now is merging cards from one collection to another. The only way I can transfer a card to another collection is to use the “Mange Cards” section but I can not find the cards I want to transfer with a quick search, there is no way besides the pre-set filters to find the card I want. Oftentimes, this takes more time than just archiving the old card and creating a new one in the new collection. I would love to see a function within a card to change the location, folder, collection, etc without having to leave the card itself. Does anyone

I am confused by a discrepancy between what I am seeing in some marketing materials for knowledge triggers and what I’m seeing in my actual interface and settings. It seems like there is supposed to be a management page that I don’t see, and my understanding was that cards were supposed to be selected based on the knowledge triggers to be displayed in the chrome extension. Instead the only thing I can find now is to default to a specific agent based on the url. What I want is to be able to create and show cards based on the url. Isn’t this the way it’s supposed to work?

Hey everyone!Some teams like to restrict Author-level access to SMEs only, but are then faced with a challenge of closing knowledge gaps for end-users.  Frequently these teams have a system for end-users to request new knowledge.  I’d love to learn about some of the ways your team is approaching knowledge requests. How does your team request new Cards be created? Here are a couple ways I’ve seen: Use Ask an Expert with specific Expert Groups assigned for specific content areas

I was brought into the company after they had been using Guru for quite a while. My role in enablement requires me to “touch” many cards, make edits to ensure uniformity and correct wayward grammar. There are literally thousands of cards in our workspace that need attention. Some of these guru cards have recently been verified and had their content scrubbed for accuracy, and then I come behind them and clean up the formatting. Is there a way that I can skip over the designated verifier and just verify the card on my own as a “super user”? There are 2 of us in the company that would need this access. Currently the workflow is to follow one of these 3 options: send the card back to the Verifier and request that they take care of it (again), thus giving them another task in their already busy day marking myself as the verifier so I can take care of it, then set the verifier back to the original SME for the card  set the

Hi Guru Team,I'm trying to create a new Guru Card by importing an HTML file, but I can't find the right option. I went to Collections > Import Content, but there doesn't seem to be a specific choice for HTML files.My goal isn't just to migrate the text, but to preserve the original layout and formatting of my HTML file. Could you please guide me on how to do this correctly?Thanks for your help!

Hello, I’d like the functionality to Name the different Workspaces created, as per their respective company names. Althought it seems like Multi-Tenant functionality is implemented and available for use, I find it difficult to distinguish between various workspaces I have created. Kindly allow the user to configure the name of the Workspace, and provide functionality to switch between them based on the Workspace Name and other identifiers, tags etc. 

Name Workspaces  company Multi-Tenant distinguish workspaces configure switch  Hello, I’d like the functionality to Name the different Workspaces created, as per their respective company names. Althought it seems like Multi-Tenant functionality is implemented and available for use, I find it difficult to distinguish between various workspaces I have created. Kindly allow the user to configure the name of the Workspace, and provide functionality to switch between them based on the Workspace Name and other identifiers, tags etc. 

My knowledge agents don't appear to be pulling information from my slack channels. I've created Connected Sources.When I ask a question that I know was answered in that Slack channel (and added as a connected source), it can't find an answer. Is there something wrong with pulling information from the Slack channel as a connected source?

I’d like to raise a scenario that isn’t clearly covered in the Guru article “Ticket Omni-channel Routing,” specifically under “Urgent email ticket prioritization.”Based on Guru, urgent email tickets should be prioritized over non-urgent tickets. However, it doesn’t clearly explain what to do when two tickets are both urgent across different channels.For example: Urgent email: departure in 1 hour Urgent live channel (chat/call): departure in 45 minutes According to the current guidance, email appears more urgent. However, in practice, agents usually prioritize the live channel, as it is real-time. If the live case takes around 38 minutes to resolve, the email ticket is left with only ~22 minutes before departure. This creates a high risk

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Hi Guru team - we have multiple countries across our organization. Within the HR team, we have some US and some India team members. For ease of assigning questions to HR experts, are we able to set up an additional field in the AI Agent Center that shows the geolocation of the asker?

Hi Team, Wondering if there are any plans to change the way Guru pages are displayed? As an organization teams are using these a lot. Initially this was fine but we are not creating more pages and this is making the left hand menu pretty busy. It would be great to have a way where we can display the most useful pages on the left but then have a way to direct the users to a page (maybe similar to the collections) where we would be able to group pages by subject/topic etc. (I kept getting an error when trying to add this as a conversation/feedback)

My company has grown from a start-up to 320+ employees, and keeping Support aligned with product updates, bugs, feature rollouts, and policy changes is becoming increasingly difficult. My team of 17 support agents is trying to stay on top of every new feature while managing a high volume of chats and emails, and our current process is breaking down.Right now, Product posts release notes and “just-shipped” features in a Slack channel dedicated to product updates, and our PMM team also shares feature announcements about a week before they go live. Those updates then get reposted into our Support Slack channel — which is also used for real-time chat questions — so it quickly becomes noisy and important information gets buried. With the speed of product changes now, Slack is no longer a sustainable way for us to keep everyone informed.I’d love to hear how other teams are leveraging Guru to manage this flow. We currently use Guru mainly as an internal knowledge bas

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