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Alex KirkKnewbie

Markdown Code Block Syntax Highlighting

Hi,I see that the Guru editor supports code syntax highlighting when you insert a code block via the wysiwyg editor. However, it doesn’t seem like there is a way to get syntax highlighting within Markdown content.Is it possible to get this working? We typically do this like: ```js// some js code```This doesn’t seem to work and I’m wondering if there’s a different way to do it or if this can be a feature request? Thanks!Alex

Jimmy MillerKnewbie

asked in API & Integrations

Guru Integration - Linear

My organization uses Linear to streamline software projects, sprints, tasks, and bug tracking. It performs the same function as JIRA.Is there any way to connect Linear to Guru in order to autogenerate cards around bugs tracking?

Francesca BertocchiKnewbie

asked in API & Integrations

general translation service

I am seeking general translation services, specifically English to Spanish translation in a formal style. I do not require a certified translation. I am looking for a freelancer capable of producing high-quality translations

Kristina RayKnewbie

Customizable Details in the Org Chart

I would like the ability customize what is included within the details of the Org Chart. Instead of “About Me” or “What I’m Working On” I’d like there to be “Job Description” or “Duties Overview.”

Katrina KalninaKnewbie

Autofill Guru Template from Google Sheets

Is there a way to autofill Guru template from Google Sheets? I want users to fill out a form and then use the data to create cards. Thanks!

Lynn MillerSmart Cookie

How are teams encouraging getting knowledge out of Slack and into Guru?

Hi All - I’m currently wondering how people are encouraging team members to get knowledge out of Slack when appropriate (in our case, when knowledge is stable and not as much a WIP or draft)? Slack is our primary communication tool, but we have important info that never makes it out and into our KB in Guru. Perhaps I set up a channel where employees can link to Slack conversations that need to get in Guru, and I can then start a card for the appropriate team and assign an individual or group to verify that migration of knowledge? This will be more helpful when collaborative drafts are live because then I don’t even have to publish them. But I think a major key is how do I encourage/facilitate action?What are other knowledge mangers/teams/companies doing? What workflows have been successful?TIA!@Michael Mocerino

Reba MitchellSmart Cookie

Seeking advice on increasing trust scores for reluctant verifiers

Hi all! I’ve seen a few similar posts but nothing that exactly matches my question: What are some tips to make sure verifiers get their content verified within a reasonable amount of time? I think our verifiers have gotten into the habit of ignoring notifications, and they don’t visit their “tasks” as requested. The more cards expire, the more overwhelming it might seem. As a result, I think verification is just falling off of the to-do lists of our busiest employees. It seems they know what is being asked of them, and they understand the importance of verification-- but they don’t have the time. In some cases, the consequence is they’ll rush to reverify when the content hasn’t actually been reviewed. Here’s what I’ve tried: Flagged low trust scores with verifiers and synched with them individually to see if I can help clarify any processes. Highlighted the consequences of unverified content Reduced the ask to focus on only the top 20 cards Asked to start by verifying 10 cards per

Callie RojewskiGenius

How do engineering teams use Guru? 💡

Need some ideas for how to best organize your engineering team collection in Guru? We've got you covered! In a recent Deep Dive, we split into breakout rooms to discuss how different teams use Guru. Staying competitive with up-to-date knowledge@Ryan Yurkanin , Guru Engineer, will share how the engineering team uses Guru to collaborate and deliver the ultimate knowledge management solution.He covered:The engineering team collection structure Cards hosting coding information to support the engineering workflow Cross-functional documentation to support collaboration Get a closer look at Guru’s Engineering collection: Get a closer look at Ryan’s Cross-Functional Team Guide: How do your engineering teams use Guru? Get the conversation started below!

Eku MalcolmKnewbie

asked in API & Integrations

Unique Permissions for individual cards from Confluence sync

We are currently syncing our department specific Confluence space into a Guru collection which we have set to specific permissions in Guru (Department Authors, Admin, Consumers). We would like to have the ability to open up permissions on specific cards within the collection so that the full company can view. Is there a way that can we can do this without copying the cards into a collection that is public facing? Essentially the functionality we are looking for is to control the permissions on a card specific level.

Rogers PereiraKnewbie

How can I move Sections from one Board to another?

I can move the section position inside the original board but not move to a different board. To handle this limitation, I'm creating a new section in the board destine and moving cards individually. Is there a better way to do it?

David MacVicarScholar

Multiple cards-different teams, same topic

Looking to understand how other teams are doing this……Our company just released a new feature, this resulted in the following: Product Team created a “product overview” Card in the product collection Sales Engineering team created a ‘sales faq’ card in the Sales Collection Customer care team created a card for their collection…Now we have 3 assets that exist, which serve various teams & use cases. Problem - there are multiple cards to update if the core card has a significant change. We are weighing whether we want to continue creating separate cards for separate teams, or end up with a single, large scale card which serves all audiences. This could be mitigated by having a very specific Table of Contents built out, however….the world where a sales rep could just use the chrome extension to get to their sales specific card is very enticing….Curious to get some feedback from the community!

Office ReadyKnewbie

Guru cards being removed when user leaves

Hi there, Someone will be leaving the team, and we will be removing them from Guru. They have created several cards, what will happen to those cards if they are removed? Thanks,

Reba MitchellSmart Cookie

Guru searches photos for words now?!

Holy moly! A teammate just discovered that Guru will read photos for words and surface those cards in the search results. I tested by attaching nothing more than an image of a flowchart to a card and then searching for key words within that image. The results surfaced!! 😲 To my knowledge, this hasn’t always been the case. Is this a recent development? I couldn’t find anything in the community board to reference this very impressive feature!

Kate Persons - she/herKnewbie

Has anyone used Guru Cards to display a company or org chart?

Has anyone figured out a way to create a Guru card that displays a company or dept. org chart? I don't see a template for this. Just curious if others have tackled this successfully. Unfortunately, the org chart tool that our HR/Finance software (NetSuite) provides is awkward and doesn't provide iframe code for embedding in a Guru card.

Ian LinkScholar

Can you make a Collection or Board public?

is there a way to share out a group of guru cards publicly at a board or collection level or can you only create individual links for specific cards and share those?

Reba MitchellSmart Cookie

"Guru Link Copied" covers card preview in extension

Hello! I’m passing this feedback along on behalf of one of our agents: What is the problem? “Guru Link Copied” removes the ability for users to see card preview in extension (photo below) Steps to recreate: Open extension Click the “copy link” icon in any card > black background and “Guru Link Copied” text replaces the card preview Wait about ten seconds Click the black background and “Guru Link Copied” text > preview appears to left of the extension Option to click preview to see the card Who is it a problem for? Guru searchers How do you solve the problem today? Waiting ten seconds seems to allow the user to click the black background and “Guru Link Copied” text, though this is not intuitive How would you ideally solve the problem? Have “Card Link Copied” text appear in such a way that does not prevent viewing of the card preview How big is the problem (business impact, frequency of impact etc.)? Minimal / Low impact. We are a small team and this has

Pierre SegerströmKnewbie

Different rendering views on Guru.com vs. Guru Chrome Extension

Hello!This might be a weird situation. We think that the editing/designing possibilities are quite limited in the Guru Card Editor. Therefore, we have made our card design more intractable and flexible by utilizing Markdown (HTML/CSS).Although, it seems that our cards are “rendered” differently on the website, compared to the Guru Extension. Is there a way to solve this? Card in Guru Extension:Card in Guru website

Catherine VendryesKnewbie

Is there a way to send Guru card content via email?

Hi there, I’ve been considering using Guru to replace our internal weekly email newsletter. Content and analytics-wise a card seems to work but one of the reasons we love the email newsletter is because it can be read easily on mobile by team members who travel regularly. Does anyone know if there is a way to send an email that displays the Guru card contents in the body of the email? We use an integration with Okta so many employees cannot open the Guru cards themselves on their phone. Thanks,Catherine

Ben SykesKnewbie

Did the option to reorder Cards within a Section disappear?

Howdy team, I was trying to reorder some cards within a section, and I can’t seem to do it anymore it appears that the UI for dragging and dropping cards from one location to another also seems to not be working for me anymore either so I’m having to go:to a section » Add existing card » search for the card » go to the original card location » remove from existing boardIt’s so many extra steps as opposed to the ol drag and drop. I just don’t know if this is a me problem or a wider problem.Is there a generic sort feature that I’m just really not seeing 😂

Joshua FosterKnewbie

asked in API & Integrations

List collections endpoint returning all collections rather than 25 + next page of results

Hey all,I’m using this endpoint: https://api.getguru.com/api/v1/collectionsIn the documentation it says:Returns all undeleted collections accessible to the authenticated user. A maximum of 25 collections will be returned. If more than 25 collections exist, a link to the next page of results will be included in the Link header We need to retrieve all collections so the current functionality works in our favour, but if this gets corrected, it will cause a breaking change in our app.Does anyone know the current max results per page, or if there even is one? Many thanksJosh

Jesse PaucekKnewbie

asked in API & Integrations

Curious if anyone else is thinking about an integration with ChatGPT?

Hey Guru Wizards!You cannot go anywhere without hearing about OpenAI and ChatGPT. I’ve seen some really cool applications for the tool and even cooler integrations with tools.I started to think about how an integration between ChatGPT and Guru could be helpful. I think of it working like the ChatGPT chatbot, but being able to pull knowledge from your Guru knowledge base to inform its response when you ask it a question and give you the links to the cards it synthesized its answer from. Anyone else thinking about this? Anyone at Guru testing out potential use cases? Would love to start a discussion if there hasn’t been one started already!

Paula SchwartzKnewbie

Google Drive hosted video playback issue while using the mobile app

Does anyone know how to get videos to play in the Guru mobile app? Issue - In the Guru mobile app it was noticed that the videos that are embedded are not playing. Below is a screen print from my phone (iphone). Current workflow - We store out videos on a shared google drive, and when putting them into a card, we have been getting the embedded HTML code and putting that into an iframe. On a computer it is working nice, however a lot of our staff access Guru only from their mobile device. Current Workaround identified - Put the link to the video into the card as well. Users can click on the link and access the video, however it does not play through Guru so the user has to authenticate through another app.

Evan DailySmart Cookie

Is it possible to duplicate (or clone) a card?

Is it possible to create a clone of an existing card? I am looking for a way to have the same card exist in two different collections and/or boards so that the content is the same and any future edits to either card would be reflected on both cards?

Mirna LessingerSmart Cookie

Has anyone created a custom Knowledge Sync with an unlisted app?

Hi Everyone - QQ regarding Knowledge Syncs - has anybody done one with an app that's not part of the current/official list? Did you use content migration periodically instead? The app we're thinking about is RFPIO.

Ben SykesKnewbie

AND condition for Knowledge Triggers

Hey! What would be really beneficial is being able to use “AND” statements in the Knowledge Trigger setup. For instance, we have different processes for False Positive investigations depending on the product - so we could have have IF Conidition 1 is ProductA AND IF Condition 2 is “False Positive” use this Knowledge Assignment.It would really let us customise and recommend content in specific situations, while the ML learns what to recommend at specific times.

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