Ask and answer questions about Guru
Happy Monday Guru Community! Reminder that this Thursday, 9am PST / 12pm EST is our next Guru Deep Dive. ♀️We’ll be hearing from Martin Theobald, Knowledge Manager at Crisp Thinking, and talking through challenges and solutions to centralizing knowledge and structuring content in Guru. RSVP here!W...
Does anyone have any tips, suggestions, templates on how to effectively communicate system/product incidents? Not everyone has access to Jira and often the info in there are too overwhelming for the non tech peers so is there a better way?
When it comes to verification, does anyone have tips for how to motivate your team to keep their content updated? I think I read someone once did a pizza party?
Who built really cool FAQs in Guru? I know there was a discussion sometime somewhat recently (but really, what is time anymore?) I'm looking to put together an FAQ around specific topics and I am curious if you've done this in your instance? What does your structure look like? How do you utilize the...
For those who are centralizing your company's knowledge into Guru, what guidance do you give SME's to start structuring their knowledge into collections, board groups, and boards? Screenshots of any standard structures you have would be much appreciated!
How do you keep an eye on tags as people will definitely add new ones? I don't see a report that will show tags added in last X days or tag added by Y user. We've redone ours and even though we're going to ask folks to not add new ones, they probably will if they don't see the one they want :slightl...
Hey there! I know many companies are starting to ramp up in hiring for 2021! Curious to know if anyone has used *Guru in the onboarding process* and if so, would you be willing to share some *best practices, examples or screenshots of onboarding pathways in Guru?*
One of my Thrasio colleagues recorded a video showing how you can use a quick Chrome browser hack to search for Guru cards in 2 seconds! It’s the fastest way I know of to search for cards other than using the Slack app.Check out the video here: https://content.api.getguru.com/files/dn/1512eb54-d6dd-...
Welcome! The Q&A category is the best place for you to to ask questions about how to best leverage Guru, all things knowledge management, and share tips and tricks. Here are some tips on posting in the Q&A category: Search before you post We recommend doing a quick search to see if your ques...
Hi everyone! The Support team at Guru recently revamped our product Q&A Cards - we use lots of product q&a Cards to help you all get the most out of Guru, and they previously lived in a Board in a Collection.Since so many different teams at Guru use product Q&A’s (Support, Sales, Marke...
Are there any best practices or standard practices for naming conventions? Do people typically go based off the board & collectionhierarchy?
Great question from @Ashley W. that I wanted to pull in here (curious what others think!):Curious how other companies manage the ‘public card sharing’ option for collections.We’d like to turn it off for all collections by default OR prevent people from turning it on at all. Looks like this is only a...
Has anyone had to pitch internally Guru vs Confluence? We are looking to expand Guru use in the company but need to pitch to leadership why it's better than Confluence (no brainer...but I still need to put together a pitch). If so - any material you wrote out to help support the presentation (I alre...
Hello. I was wondering if there is a way to change a specific member of a collection status to something else without having to do it for the other members of the collection. For example, our CEO is a member of the CX collection but when I send knowledge alerts, I don't want them to receive those al...
Hi! As a fully remote team here at Articulate, we work to balance our internal comms in order to ensure that everyone is aligned and has access to important information without overwhelm. We've found knowledge alerts helpful for flagging important information for teams. Do you use knowledge alerts...
YOOO! Happy Hump Day! Curious - does your team use Guru to communicate and empower your employees around digital wellness to avoid employee burnout? What kind of content did you include in Guru to combat this?
Hello. For those of you that are switching to Guru from using another product, do you have a "start here" card/board to help your team navigate your collection(s)? Thank you in advance!
Does anyone have a fave app that they use in or with guru for brainstorming/concept planning? I'm looking at collaborative mind mapping tools and would love to pick one that's tried and true as well as useful in Guru!
Hey community, because we are using Guru for quiet sometime a whole year is already over and a lot of "general" cards need verification again Is there an option for bulk request of verifications?
Anyone know a way to have links to a different portion of a card? Like if i had a table of contents on the top of the card but with a links to take you to the middle section or end section?
ADMINS! if you had to give advice to newbies building out content for their remote/hybrid team teams, what content requirements would you say are essential for building a culture of communication and transparency? Postscript is swimming in this area, so I can use the help! :slightlysmilingfa...
Hi all, two questions for the group. I am wondering if it's possible to tag an individual within a card. So instead of in the comment section when you do "@ so and so" it would be within the card content itself? Let me know! My second question is more general. We are trying to figure out the best wa...
Has anyone started getting ready for back to office (physical) planning and will be using Guru to for communication plans? Any in person events or retreats coming up where new protocols and processes need to be outlined?
Can someone point me in the direction of an article or resource for card naming (and/or tagging) conventions? If no resources, would love to hear if what others use when naming cards uf you'd like to share!
How do y'all handle multiple content creators? The time has come for me to set up a knowledge council and get more people creating cards. My thought is to establish a few templates that we all agree on how to use, and then unless there are questions about format/content/visibility, the individuals o...
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.
We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.
The Support team at Guru recently revamped our product Q&A Cards - we use lots of product q&a Cards to help you all get the most out of Guru, and they previously lived in a Board in a Collection.Since so many different teams at Guru use product Q&A’s (Support, Sales, Marke...
Has anyone started getting ready for back to office (physical) planning and will be using Guru to for communication plans? Any in person events or retreats coming up where new protocols and processes need to be outlined?
