Get help

Ask and answer questions about Guru

494 Posts

Devon O'Dwyer
Guru Employee
Devon O'DwyerGuru Employee
asked in Q&A

How does your team use Knowledge Triggers?

Hi everyone!I'm curious to hear how does your Guru team use Knowledge Triggers? What questions do you have about our Knowledge Trigger feature?Knowledge Triggers can be used to surface information using the Guru extension over specific webpages. On the Support team, we use Knowledge Triggers in a few different ways:Logging Bugs: We have a Guru Card that outlines how to assign a bug based on our internal engineering system When we are over app.shortcut.com, we surface that Card automatically in the extension for easy access, no search required!  Customer Conversations: When using Intercom, our chat platform, we use Knowledge Triggers to surface information about the tags that we use to keep track of customer conversations  I'd love to hear how your team uses Knowledge Triggers or answer any questions you might have about the feature!You can also watch this Deep Dive session on Knowledge Triggers for some more examples. 😄

3
Kendall Sipp-Paris
1 hour ago
P
Pierre SegerströmKnewbie
asked in Q&A

Different rendering views on Guru.com vs. Guru Chrome Extension

Hello!This might be a weird situation. We think that the editing/designing possibilities are quite limited in the Guru Card Editor. Therefore, we have made our card design more intractable and flexible by utilizing Markdown (HTML/CSS).Although, it seems that our cards are “rendered” differently on the website, compared to the Guru Extension. Is there a way to solve this? Card in Guru Extension:Card in Guru website 

2
P
10 hours ago
Gabriela Boska
Gabriela BoskaKnewbie
posted in Q&A

How does your team use Ask an Expert?

We’re trying to think of ways to implement the Ask an Expert feature. We tried in the past but it failed because we hadn’t thought the process through. We’re very heavy on using Slack but obviously, Slack doesn’t lead to creating Guru cards and thus, valuable information gets lost in the slack noise.I’d love to speak with someone who has implemented the feature and the company has adopted it to avoid reinventing the wheel and making the mistakes we can avoid.Anyone would be open to talk and walk me through their steps?

4
Jon Saft
Community Manager
1 day ago
Elliot Shaw
Elliot ShawSmart Cookie
asked in Q&A

When do knowledge triggers "turn off"?

We understand how knowledge triggers (KTs) are set up and work, but when do they “go away”?I’ve noticed that when a KT appears in the Chrome extension, even after selecting the card or cards that the KT has pushed to the user, this is not enough to make the KT go away.Aka, even after1. selecting the relevant cards AND2. navigating away from the relevant informationGuru is still prompting the user that they are missing something important, which is not true.Does anyone else have this issue?

1
Elliot Shaw
2 days ago
A
Ambros GasserKnewbie
asked in API & Integrations

Hubspot Integration

It would be amazing if our customer support team could directly use Guru in hubspot. Is this a feature which would make sense for other users/companies in this community?

1
Kristina Darrah
3 days ago
Gustavo Moraes
Gustavo MoraesKnewbie
posted in Q&A

Ask an Expert Report

There is a resource in the guru called "Ask an Expert", however it is not possible to extract data from this resource.Is it possible to implement a report of these requests?

2
Marie Frei
Community Manager
3 days ago
K Vermilyea
K VermilyeaSmart Cookie
posted in Q&A

Request Verification Abilities for Read-only

I don’t know if this changed, but I could have sworn that every Guru user had the ability to request verification for a lapsed card, regardless of whether they were a Read-only, Author, or Collection Owner. I then found this Help Center article stating the opposite, that it’s exclusive to just Authors and Collection Owners and wondering if this is new or I just had a lot of Authors in a previous instance. 😅

3
Marie Frei
Community Manager
3 days ago
M
Matt RomansFormer Guru employee
posted in API & Integrations

How do you manage groups and permissions without an identity provider (IDP)?

Managing users is tough. Between the constant influx of new hires, provisioning groups in bulk, and offboarding, it's no mystery why teams eventually turn to an identity provider (IDP). But what about the Guru teams who have hundreds of users but aren't ready to commit to an IDP?  If you're struggling with this, the Services Studio Team here at Guru has an elegant and simple solution for you! Allow me to introduce our User Management Spreadsheet (sorry, we aren't copywriters).Using your admin API token, this sheet will allow you to bulk manage your users and groups, as well as bulk add and remove users from your Guru account. For more information, please take a look at this public Card with usage instructions and check out the quick walkthrough video below. Happy user managing! (still not copywriters).

1
Craig Lloyd
4 days ago
Richard Friedland
Richard FriedlandKnewbie
asked in Q&A

Trying to figure out the best way address all comments in the org on a regular basis, any ideas?

When looking though I didn’t find a way to parse all the comments made on all cards in all collections for a given time frame. As a Guru admin, I would like to be able to ensure that all comments that were made in a given time frame were seen and addressed (both resolved and open). I may have missed it when going through the options and documentation. Please do let me know if I missed it or have any ideas for a workaround (maybe an email filter or using the API). Thanks in advance! 😃🙏

7
Jacqueline Hill
5 days ago
Craig Lloyd
Craig LloydKnewbie
asked in API & Integrations

Why does the API only show the last reply for each comment thread?

I made a GET call to https://api.getguru.com/api/v1/cards/{cardId}/comments, but when I look through the returned data, it only goes one reply deep AND it only shows the most recent reply in a comment thread, even though there might be 3 replies total.Am I doing something wrong? Is there a different API call I need to make to get all replies?

3
Joe Duffy
Guru Employee
6 days ago
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A

Forcing Slack Notifications

Is there any way to know how many of our users have Slack notifications enabled or somehow only allow Slack notifications for our users? Our organization doesn’t use email unless interacting with clients and external stakeholders and if our users don’t make this change, it is a given they will overlook some important announcements. We are using SCIM in Okta, if that makes any difference???

1
Marie Frei
Community Manager
6 days ago
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A

Code blocks in lists

In some of our documentation, we have code blocks that appear in lists/numbered bullets, but I don’t think that is an option in Guru. Is there something I’m overlooking? A workaround? Or something that is on the roadmap?

1
Marie Frei
Community Manager
6 days ago
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A

Comment reactions??

When I hover over a comment reaction, I can’t see who reacted. Am I missing something? And while I’m thinking of it, is there a way to get notifications about reactions to comments?

2
Lynn Miller
6 days ago
Leah Colatosti
Leah ColatostiKnewbie
asked in Q&A

Pasting Text with Formatting from OneNote?

I’m trying to copy and paste information from OneNote into various cards in Guru. When I do a regular copy/paste, it inserts an image of the text box, not the text itself. I can do a Ctrl+Shift+V to paste without formatting, which at least inserts as plain text. However it removes any bold/text color, which is cumbersome to go back and re-add. Does anyone have any helpful tips for copy/pasting text into a Guru card?

1
Marie Frei
Community Manager
6 days ago
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A

Embedding a Look in Guru

I’m attempting to embed a Looker Dashboard and/or Look into a Guru card. I’ve followed the steps in this Looker page, but I only get a blank screen after the user signs into Looker via the embed prompt. Has anyone had any luck embedding a Look into Guru? 

1
Marie Frei
Community Manager
7 days ago
D
David B ParleKnewbie
asked in Q&A

Is it possible to track how effective tags are?

I’d like to know if users are searching for content via the #tag filter. Is that possible? I’m asking as I’d like to know how effective tags are, as the maintenance can be time-consuming.

1
Reba Mitchell
8 days ago
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A

Backlinking for embedded content?

Hi! Is there a way to check within Guru where cards are embedded? Our use case is for Guru cards embedded into Workramp. When a Guru card changes, we want to be sure to double-check the content in the places where that card is embedded to make sure those workflows still make sense. I don’t believe this is a feature, but I thought I’d check. Thanks! 

0
Reba Mitchell
8 days ago
Nate Whitehouse
Nate WhitehouseKnewbie
asked in API & Integrations

Make.com/Guru Integration

Hi everyone: I’ve recently started experimenting with Guru for knowledge base for some of our company’s functions and seems like a great tool - still learning it but like it a lot.We use make.com for quite a few integrations in lieu of directly programming API calls and I wondered iff anyone had explored this as I didn’t see GetGuru as an option within the Make.com/Integromat integrations.  I noticed some stuff about Zapier, which we have also used but are most comfortable with the Make/Integromat system

1
Joe Duffy
Guru Employee
9 days ago
Alex Helton
Alex HeltonKnewbie
asked in Q&A

Fun or beautiful card layouts? It's for our newsletter

I’ve been looking at templates for hours. All the templates are for very purpose-driven communications. My team of designers wants to make a beautiful internal Newsletter and I’m trying to push for a Guru card instead.I want to show them what can be done -- and without too much custom code because I also have to do this work. Anyone have something elegant yet also engaging they can share so I can convince visual designers to not overcomplicate this? Again, these are designers who make beautiful things. Also, my thinking is that the email announcement that drives to Guru could be animated or something… let’s get those clicks into Guru! lastly -- thoughts on this idea:  we just create one Newsletter card and update it monthly, adding to the top, instead of “issues” for each month… thoughts on that?

3
Catherine Vendryes
10 days ago
Leah Colatosti
Leah ColatostiKnewbie
asked in API & Integrations

Microsoft Sway Integration?

We use Microsoft Sway for our newsletters, which look great. Is there a way to embed something like that into a card? We’d like to use Guru to distribute and archive our monthly internal newsletters, but I’d like a little more integration than just pasting a series of links onto a card. Any suggestions?

0
Leah Colatosti
10 days ago
Craig Lloyd
Craig LloydKnewbie
asked in Q&A

Is there a way to change the verifier of a card without automatically unverifying the card?

Hello! We had a situation come up where a team verified a set of cards, but told us afterward that the verifier should be changed to someone else going forward.From my experience, changing a verifier will automatically unverify the card. I would rather not undo this team’s work of verifying these cards once I change the verifier. So I’m wondering if there’s a way I could change the verifier but keep the verified status on the cards.Thank you!

1
Marie Frei
Community Manager
14 days ago
Siobhan
Siobhan
posted in Q&A

How do you monitor your Guru tags?

How do you keep an eye on tags as people will definitely add new ones? I don't see a report that will show tags added in last X days or tag added by Y user. We've redone ours and even though we're going to ask folks to not add new ones, they probably will if they don't see the one they want :slightlysmilingface:

7
Marie Frei
Community Manager
14 days ago
Elliot Shaw
Elliot ShawSmart Cookie
asked in Q&A

Tag Manager: Selecting Multiple Tags

We love creating cards in bulk using a spreadsheet. The latest collection has over 1300 individual cards that were created in bulk, with several shared tags.On the flip side, we love tags, but were curious if the ability to select (and delete) more than one tag at a time would be a feature coming? Selecting each individual tag and then deleting them, or moving them one by one is a bit cumbersome.

1
David MacVicar
14 days ago
P
Paula SchwartzKnewbie
asked in Q&A

Should I be getting Duplicate Notifications for Ask an Expert Questions?

When I have my Slack notifications turned on, and one of my groups is asked a question through Ask an Expert I appear to be getting duplicate notifications.  Below are some examples.  Is this working as intended, or is there a setting turned on somewhere that I need to turn off? 

1
Marie Frei
Community Manager
16 days ago
Abbey Florence
Abbey FlorenceSmart Cookie
posted in API & Integrations

Team Dynamix Integration

Hello fellow knowledge k-nerds! We are in the process of implementing both Guru and Team Dynamix, a ticketing and case management system similar to Zendesk or Service Now. Out of curiosity (and mild desperation) does anyone currently integrate Guru with Team Dynamix at their place of work? As an ITSM needs knowledge within the system to facilitate self-service and response, we are trying to avoid duplication of information. Even Workato recipe would be super helpful 😀Thanks!

0
Abbey Florence
17 days ago

Badge winners

See all badges
Terms & ConditionsCookie settings