Product feedback
Product updates

Home
All Topics
Get help

Get help

Ask and answer questions about Guru

564 Posts

Recently active

Most replies Most views Newest first

pranjal jadhavKnewbie

posted in API & Integrations

Steph HardyGuru Senior Customer Success Manager

posted in Q&A

Custom prompts -- what are your favorites?

Hey everyone 👋With our recent launch, Admins now have the ability to fully customize the Assist actions for authors across their Guru Workspace. So we’ve been thinking – what custom prompts are you using to build out your library for your SMEs?Personally, I’ve been loving prompts as a way to improve existing content. Some of my favorites are:Find and replace (insert existing keyword here) with (insert new keyword here) Add emojis [in the body of the text, headers, etc].We’ve curated some best practices for writing custom prompts here in our Help Center, but want to hear from you. What custom prompts have you tested to make content better, faster?

10 days ago

Lynn MillerScholar

asked in Q&A

Exact searches

I was recently using the quotation marks in the global search bar for an exact search, but was getting results that didn’t contain the exact phrase “on grid”. Does the use of prepositions or something about the number of characters in a phrase affect exact searching?

15 days ago

Lynn MillerScholar

asked in Q&A

Publish vs. Publish and Verify info dates

Hi all - I think I’m late to the game on this from the recent changes. On the old publish experience, authors could see the difference in the verification date based on the action if they clicked the ⓘ icon near the Publish vs. Publish and Verify options. Is there anywhere else they can see that distinction in dates? I just want to make sure I’m not overlooking it. If not, I’ll update my users.

15 days ago

Lloyd NebresSmart Cookie

asked in Q&A

Moving the "Templates for product enablement" collection

Is there some way to move the “Templates for product enablement” collection into/inside the main “Welcome to Guru!” collection?

16 days ago

Lynn MillerScholar

asked in Q&A

Specific action "Card File Link Viewed"

Hi all - The “Card File Link Viewed” is one of the many actions the analytics tracks. We don’t have any files attached to our cards, so I’m wondering what else this action might include or reflect that I’m not considering, as we definitely show records of the action. Many thanks!

16 days ago

Lynn MillerScholar

asked in Q&A

Best practices for organizing technical content????

Hello fellow knowledge managers, documentation specialists, and Guru champions!Our company is revisiting it’s strategy with our technical documentation, particularly looking in to how we can have an effective tagging strategy (determining those attributes to tag) and reconsidering how our content is organized across team collections. Are there any tech company folks who are happy with how they are tackling their technical documentation that might be up for a conversation (a good old fashion knowledge transfer)?Mentioning broadly 😬 @David MacVicar @Alex Armstead @BethAnne Freund @Cecilia M Ellison @brookethebatman @Mirna Lessinger

21 days ago

Maarten Van der StraetenKnewbie

asked in Q&A

Company telephone list (Inspiration)

Hi,I’m looking for some inspiration to get our company telephone list on Guru. Today our receptionist is maintaining this in an Excel file and distributes this every quarter. Meaning, the telephone list doesn’t hold the new employees for a while.One of the ideas is to use Guru where you can easily search on a contact and find the extension number. But I don’t know what the best approach would be here. Any ideas?

22 days ago

David MacVicarScholar

posted in API & Integrations

Does anyone use the API for deep reporting / creating dashboards?

Hi everyone,I am wondering if anyone uses the Guru API to build custom reporting/dashboards that go above and beyond the build in Analytics? The analytics are a good option for sure, but I think it would be amazing to have a more custom reporting option for my company stakeholders and department leads - so they can see a very quick visualization of their content performance.Has anyone built anything unique with the API? Am I maybe overthinking it? Just looking to get some thoughts! Thanks!

28 days ago

Lucia DelicovaScholar

asked in Q&A

Annnouncements analytics export issue

Hi Guru team!Per this page regarding announcement, any user regardless of the role can view and download readership report from the Announcements section in the Card history. We are figuring out a way how Team Leaders in our department can see these data for their teams without us giving them the Collection Owner roles - we checked with a couple of our Read only users if they can access and download that data, however, when they click Export data, they get an error message Export unsuccessful.Is this expected behaviour, meaning the Read only users can view the data but not export it or is it actually a bug? Thanks!

29 days ago

Tom EngelKnewbie

asked in Q&A

Content acknowledgement or signature

We’re trying to use Guru for policy management, employee handbooks etc. Is there a way to record a signature or acknowledgement that someone has read a specific card or section of content?

1 month ago

Jenny MorseKnewbie

asked in Q&A

Does everyone in a Slack Channel need a Guru login to ask a question?

Hi everyone, I am on the Guru trial now with the hopes of rolling it our to sales and CS teams at the end of the month. A question has come up regarding the Slack integration:If Guru is added to a Slack channel (ex: Sales-help), does everyone need to be a paid user in Guru in order to interact with channel by asking questions and viewing answers? Thanks!

1 month ago

Lucia DelicovaScholar

asked in Q&A

Copy & paste of table not possible anymore?

Hi team! We’ve noticed that we no longer can copy whole tables and paste the content in another card to a new table.Previously, when pasted, the table content and format was replicated exactly as it was copied. What happens now is that the whole content is inserted into one cell.Is this expected behaviour and is there some reason why Guru no longer supports copy&paste of table contents?

1 month ago

K VermilyeaSmart Cookie

asked in API & Integrations

Confluence + Guru Sync

Hey all,Know this thread was in play ~1 year ago, but curious if anything has changed/is changing with syncing only specific pages from a Confluence space to Guru. I have a number of teams that are living in Confluence and trying to get their info in via the feed, but there are just some items that shouldn’t live there. If there isn’t, curious how successful anyone here has been with delineating when something belongs in the Product Guru collection vs. when it stays in Confluence. Thanks!

1 month ago

Jimmy MillerSmart Cookie

asked in Q&A

Identifying broken links in guru cards

Does anyone know of a way to automatically locate broken links that are in guru cards?Right now, it’s a manual process for us.Ideally, I could receive a report that would locate the exact links, putting them in a list.But it would be helpful to get a list of cards with broken links in them.Does anyone have solution?

1 month ago

Matthew WilkinsonKnewbie

asked in Q&A

Public Collections with Collection Share URL

Is it possible to expose a Collection as a Pubic URL, so the anonymous user can browser the Collection, the UI (i.e. Card & Folder Heriachy), and view public cards & use the search function to find public cards in the collection. Currently only individual cards can be made public, via individual URLs.This would be incredibly powerful, and would eliminate some clunky Help Center Software (i.e. Zendesk etc), and allow for one internal and one external information platform, and then Guru can start competing with Help Center Products :)

1 month ago

MG TateKnewbie

asked in API & Integrations

Chrome Extension closing cards

Has anyone else had an issue with the Chrome Extension automatically closing cards automatically? How can we bypass this? The Chrome Extension is the main way our staff accesses information in Guru, so having the windows close is a real impasse here.

1 month ago

Javier FonsecaKnewbie

asked in Q&A

What happened to light users?

2 months ago

Dianmarie De JesusKnewbie

posted in Q&A

KCS & Guru Answers: Best Practices for creating new cards

Hello, Our team loves the new Guru Answers feature, which is great! I’m always for making knowledge access easier. However, I’m concerned that this feature may negatively impact our KCS program in the long run. I am looking for best practices on how we can ensure that our agents are creating cards based on specific problems, instead of solely relying on the response of the AI.I know this is an enablement/training problem on our end. Therefore, I would love to hear how other organizations are tackling this problem. Example scenario: The answer to a customer question is found deep within a card that was not created to capture the resolution of that specific problem. Normally an agent would create a new card to capture the specific problem so we can start gathering data on how common that problem is. With the AI, I’ve seen a pattern where the agents will find the correct answer but do not split out the information or create new cards to ensure it is findable, reusable, and we can collect

2 months ago

Paul GardnerKnewbie

asked in API & Integrations

Sharepoint as a source for suggested answers

When will Sharepoint be integrated in the same manner as Google Docs. Thanks

2 months ago

Dianmarie De JesusKnewbie

asked in Q&A

Include Answers Response in Answers Reporting

To help determine quality of responses and find which cards need to be updated, I would love it if Answers reporting also included the response to the prompt entered by the user.

2 months ago

Dillon HeadScholar

posted in API & Integrations

Why does `verificationReasons` return an empty response for unverified Cards?

Can anyone tell me why `verificationReasons` from the cards endpoints (both https://api.getguru.com/api/v1/cards/some-card-id and https://api.getguru.com/api/v1/cards/slug) sometimes returns as an empty array for unverified cards? I have a script that checks for cards that are unverified due to being stale, usually referred to as "EXPIRED" in verificationReasons. Checking for expired works fine for most cards, but there are some instances where an expired card doesn't have this designation. I assume the information is coming from somewhere since the web app is able to render these cards as expired despite the empty array, but I'm not sure how. Can anyone point me in the right direction? Thanks for any help!

2 months ago

Page 1 / 23

Badge winners

David MacVicarhas earned the badge Visionary
Ewan Farryhas earned the badge Visionary
Alex Armsteadhas earned the badge Visionary
Joe Duffyhas earned the badge Helping Hand
Elliot Shawhas earned the badge Visionary

See all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Guru account credentials

Log in to engage in discussions

Use your Guru account credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.