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640 Posts

Scott CarrittKnewbie

Is there a way to easily print a guru card so that it all prints correctly, it seems to cut off information or doesn't print multiple pages..

251

2 months ago

Dev AccountsKnewbie

asked in Q&A

openAPI spec for get Guru

What is the link to get the latest openAPI spec for get guru?

2 months ago

Patti LehmanKnewbie

asked in Q&A

Save to .pdf

Our save to .pdf puts double spacing in the pdf and loses much of the formatting. Does anyone else have this problem?

264

3 months ago

Rob MuellerSmart Cookie

asked in Q&A

Reducing Customer Support hold times with Guru

Hope that this finds you all well. We are a product manufacturer of clean energy solutions (solar+storage) and sell to distributors and installers. We have a challenge to reduce our Technical Support hold times for installer who call in to ask a question or troubleshoot their system. I was looking for specific case studies or best practices about using Guru to surface knowledge quickly to chip away at these hold times. Trying to build a case for further adoption of Guru along these lines. Thanks in advance for your time with this.

774

3 months ago

Tyson ClugyKnewbie

asked in Q&A

Help me understand proper content structuring

I’m having a little trouble understanding how I should structure my content so that it makes sense to the end users.I need to create help docs for applications usage like email, leave management, database tools, etc. The problem is some of these applications are used company-wide while others are specific to an individual department.If I structure my collections by department, where do the common applications belong? It seems it might be confusing for users to have their application docs spread across multiple collections.How are others handling this? Do you just put all your app usage docs in a single collection, spread them across multiple collections or do you create duplicate boards/cards for each department?

1602

3 months ago

Callie RojewskiGenius

posted in Q&A

Do you have any tips on how to implement new software at your company?

`Hey everyone!` Special thanks to those who attended the Guru Deep Dive today with @csouter and @shona! We had a bunch of questions roll in re: how to implement new software. Continuing the awesome conversation here with these questions from @becci.howe: 1. Do you have any tips for keeping engagement high once the system has been implemented and in use for a while. Aka when the "shiny new" feeling has worn off? 2. Do you have any tips around marrying up the way our staff are searching versus tag management success? Would you spend time directing ways to search, or manage how teams are actively searching reactively?

256

3 months ago

Angela McCarthyKnewbie

asked in Q&A

Ai Answers

Hi thereI just have some questions about the new version of the answers feature using the question mark.We are in the process of testing it out and have noticed that AI doesn’t appear to be able to decipher content held in images, for example cost tables - would that be correct and if so will future developments allow for this? (My general research outside of Guru seems to suggest it can be done).I am not sure if there are any specific training guides to help us - the only ones I found in the Help Centre related to the previous iteration of answers, so I don’t know if it would still be the same? We would like to learn more about the background of educating the AI when flagging/updating the answers.I hope some of this makes sense - the AI side is a new world to us that we ae trying to get on board with - any further pointers would be greatly appreciated, thank you:)

1122

4 months ago

Dannte SamayoaKnewbie

posted in API & Integrations

Search Bar Results

Hello everyone, I’m Dannte from the KM team. Nice to meet y’all! Sorry to bother, but I was wondering if there’s an option to view more than 50 results in the Search Bar/Card Manager sections. If not, would it be possible to, perhaps later in the future, add this function? While it is not that common, there are times when we need to do some heavy research in the Search Bar, and being limited to 50 results at a time can complicate a bit our efficiency.Any and all guidance is appreciated. Thank you very much!

443

4 months ago

Maithe VlekkeKnewbie

asked in Q&A

Is it possible to enable a text fragment anchor?

Whenever you search on a key word and hit enter, you see a list with all the results. For every page there is a preview where the keywords that you used are highlighted. Is it possible in Guru to get the page to automatically open on the section of the page that you also saw as a preview?

423

4 months ago

Matt FernaldKnewbie

posted in Q&A

What should a Table of Contents feature include?

I love Guru as a product overall, but man I just can’t with the lack of a Table of Contents feature! I simply cannot WAIT for them to create it. In the meantime, to the community at large, I ask: What should a proper Table of Contents feature in 2022 be able to do? I think at the very least,Auto-generate a table of contents at the top of the Card Include in the table of contents all headers & sub-headers in the Card Allow the user (me) to hide / show items in the table of contentsWhat do you all think?Matt

772

4 months ago

Lisa FrassettoKnewbie

asked in Q&A

Guru card display links

I’m finding when I go to edit the title of a card that is also a link on another Guru article, the link doesnt update with a new title. Is there a way around this or perhaps i’m doing it incorrectly?

341

4 months ago

Stephen MallamKnewbie

asked in Q&A

Exclude folder from Zendesk sync

Hi. I am hoping someone can help. I have our Zendesk guides sync’d with Guru and I want to exclude one of the folders from the search results. In Zendesk, we store a lot of guides and F&Q’s including our release notes. I want to exclude the release notes returning when a member of my team searches guru. Is this possible via the Guru UI?

201

4 months ago

Chris AdamsSmart Cookie

asked in API & Integrations

How to get Link Header in response from Search for Cards?

I’m using the Try It! tool in the API Reference to test the results of a card search. My search should return more than 50 cards that match my search term. I’m trying to figure out how to get the Link Header indicating another page of search results exists.My URL is “"https://api.getguru.com/api/v1/search/query?searchTerms=filters&queryType=cards&showArchived=false&maxResults=50&includeCardAttributes=false"”Is there an example of how to get search results and page thru them?

10012

4 months ago

Eileen - SCWKnewbie

posted in Q&A

Can a Card live in multiple Collections or Boards?

hi all :wave: is there a way to have a card "appear" in multiple Collections or Boards? not exactly duplicate it as we don't want to duplicate maintenance efforts too, but maybe have one card physically existing in 1 board, but then have a mirror image or shortcut show in another board?

70312

4 months ago

Bill DilworthKnewbie

asked in Q&A

On a Guru page it looks fine, but the save to PDF option seems to truncate any run of spaces longer than two down to just two, destroying any page indention formatting on the PDF. Is this a known bug?

On a Guru page, it is often useful to have numbered lists and sometimes sub-numbering (3.1, 3.2 etc.). On the page it looks fine, but the save to PDF option seems to truncate any run of spaces longer than two down to just two, destroying any page indention formatting on the PDF.Is this a known bug?

301

4 months ago

Lloyd NebresSmart Cookie

asked in Q&A

Left side navbar changed?

Hello… is it just me, or… what happened to the left side navigational area? I used to be able to minimize it so the column only shows the task and collection icons. Now, the column just goes away completely when toggled. Thanks for any insight.Lloyd

392

4 months ago

Ryan AtwoodKnewbie

asked in Q&A

Knowledge Trigger URL

Hello! Starting to get into Knowledge Triggers. Wondering how do you setup a Knowledge Trigger for a website such as SalesForce, where every case or ticket is a different URL? Ideally, I would like to have Knowledge Triggers appear when typing emails to clients and using specific keywords. For example, our Salesforce URL is https://classlink.lightning.force.com/An example of a case would be https://classlink.lightning.force.com/lightning/r/Case/[Case Number]/viewEach case has a different number in the URL. I tried setting the trigger to enable on https://classlink.lightning.force.com/, however that does not seem to work. Any suggestions?

511

4 months ago

Maithe VlekkeKnewbie

asked in Q&A

How to make sure your forum-posts are seen by the developers?

While browsing this forum, I notice there are a lot of open requests/questions that are left unanswered, even if they have upvotes.It seems like not everything is seen by the Guru-developers. Which is unfortunate, because I see a lot of helpful requests I'm interested in myself, but a lot have them have been ‘open’ for years. I understand not everything is possible, but if there's no answer, you just don't know if people have seen it. I'm curious how this works, can you have bad luck that your post isn't seen and will be too old after some time to get attention? Is there a way to make sure you get an answer on an old post? For instance, is there someone I should tag or can I do something to signal that the question/request is still relevant now?

432

4 months ago

Lynn MillerSmart Cookie

asked in Q&A

Customers syncing Guru data with a BI tool?

Hi community - I’m wondering if any Guru admins have done some work to sync Guru data/analytics to their business intelligence (BI) tools? We’ve connected our BI tool (Metabase) and I’m trying to identify what tables/dashboards could prove most valuable to our users outside of the OOTB analytics available in Guru. I’ve got some ideas, but would love to hear what has been impactful for others. TIA

211

4 months ago

Shlomi BirukovKnewbie

posted in Q&A

AI uses cases and Training

I am new to Guru , and very interested in AI use cases , what people have done , which file types supported in google drive and for which file sizes and etc … The last announcement from the team was 6 months ago and the YouTube channel seems dead as well Any feedback will be great Thank you

486

5 months ago

Slava ZhakovKnewbie

asked in API & Integrations

How to get picture from a card?

When I get a card that contains a picture I am getting a picture link that looks like thishttps://content.api.getguru.com/files/view/idHow to obtain the picture content?Thank you-Slava

251

5 months ago

slapetoKnewbie

asked in API & Integrations

Flexible Integrations

Hello I can see a few questions but without proper answers for similar questions. Question is related to integration. My goal is to integrate your solution to our client’s Wordpress, website, teams (but just like chatbot), WhatsApp (messanger) or iMessage? Thank you for your support, I can pay more for some specific api or connectors, but I cannot find ANY solution. Thanks a lot, Michal

141

5 months ago

slapetoKnewbie

asked in API & Integrations

Integrations

120

5 months ago

Diana GomezKnewbie

asked in API & Integrations

Ng Car Reservations

Hi team, Do yo know why the system gives this error??

170

5 months ago

Katarina ZivkovicKnewbie

asked in Q&A

Remove Suggested Answers

How do I remove suggested answers from a channel?

101

5 months ago

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