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681 Posts
Gary O'Brien
Gary O'BrienKnewbie
asked in Q&A
Order Featured Cards in Guru Content Block

Does any one know of a way to order featured cards in the guru content block within custom pages?Or do you have to re-enter the cards each time to get the order you want?

80
Gary O'Brien
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Shravan ShethKnewbie
asked in Q&A
Knowledge Triggers while on a call in Salesforce

I’m tinkering around with using Knowledge Triggers from the browser extension on Salesforce for a call centre client. For some reason, the don’t get triggered when I am on a call (using SF Service Cloud Voice), even though the right keyword is there on the SF screen, but as soon as the call ends, the trigger shows up. Any ideas why this happening?  It’s an important one cause we want to be able to surface the right Guru articles for their call centre agents while they are taking calls, so using the keywords on the SF screens to try and trigger this. Any help is much appreciated! 

362
S
Caroline Fiore
Caroline Fiore
asked in Q&A
Is there a way to automatically alphabetize sections and Groups?

Hi all! I add a couple of quick questions for the group. Is there a way to automatically alphabetize sections / groups? Also is there any way to show the last updated/verified timestamp on the front of the card? To clarify, one user doesn't want to click the card then click Details he was hoping we could potentially put the last verified timestamp on the front of the card itself. Let me know, thank you!

613
Ewan Farry
Siobhan_3
Siobhan_3Knewbie
asked in API & Integrations
Is it possible to sync https://canny.io/ as a source?

We use Canny for feature requests. It would be great if these were searchable in Guru.  

211
Joe Duffy
Guru Employee
Betsy Lockett
Betsy LockettKnewbie
asked in Q&A
Does Guru have a "Pass" feature in the AI Training Center?

Perhaps it’s not necessarily a “pass,” but a way to negate any AI related questions that are invalid? For example, if my staff enters a single word with a question mark after it, then the entry goes into the AI Training Center. I will then go into the AI Training Center to review and assign a status to each entry. However, there are those entries that simply don’t make sense or you know that they are irrelevlant to the type of knowledge housed in Guru for your respective line of work.For example, I enter, “Cat?”Then, I go into the AI Training Center and there are no results and no cards to connect to because we don’t work with animals.How can I remove, “Cat?”Is there a way to assign a different status other than flagged, or marked correct? I don’t want to keep “no status” entries in my list. Perhaps include a “Not applicable” option?

311
RebaMitchell
Community Manager
David Bower
David BowerKnewbie
asked in Q&A
Guru Extension Tracking Behaviour

I’ve noticed that the Guru Chrome extension has started to make requests to https://js.userflow.com/es2020/userflow.js and https://api.rollbar.com/api/1/item/While most sites have CORS policies that block these requests it would appear that the extension is now tracking user behaviour. Is this known? Did I miss a change in privacy/Ts&Cs?

551
Mitch Stewart
Community Manager
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Rhys HounsellKnewbie
asked in API & Integrations
Searching for cards - results not filtered by the parameters used

Hi, Following on from my other issue which this forum helped resolve, I have a follow up query:  When we search using search terms, tags and collection ID’s the results don’t seem to be filtered down based on what is passed for anything except the search term - this doesn’t appear to be impact by which “search” end point we use. ExampleI have 2 boards with public facing cards (the only 2 that are public facing) lets call them Prod and Test:If I search via the API for public facing cards using:searchTerms  - populated with whatever the term iscollectionIds (or collectionUids) - populated with the PROD collection ID from this call (https://developer.getguru.com/reference/getv1collectionsgetcollections)tags  -  a tag that only appears on around half the cardsqueryType - cards I will get cards returned from both the PROD and TEST collections for the search term, even though we’ve specified a collection ID, which I would assume should filter down the results for only those using the collect

361
Kian Volk
Community Manager
Geoff Richardson
Geoff Richardson
asked in API & Integrations
Create, invite, and remove users with the API

As an Admin, I would love to be able to create/invite (and remove) users through the API. Is there a way to do this? Imagine being able to set up Users directly from a list of emails in an Excel spreadsheet using Power Query. So easy and quick!

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Christina Molina
Christina MolinaKnewbie
asked in API & Integrations
Notion Source Pages

We would like the ability to share individual pages of content rather than having to sync entire sections of our Notion Database. 

273
Caroline Krueger
Community Manager
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Rhys HounsellKnewbie
asked in API & Integrations
Issues trying to retrieve cards form a collection with tags

Hi, We’re trying to retrieve certain cards from a collection based on whether they have a specific tag present, but we’re not having much luck. Example body below using “search for cards using JSON Query” - if we search without the “query block” below, we get results, if we search with it we get an “error parsing JSON body” response{"query": {    "type": "tag",    "op": "EXISTS",    "ids": [      "TAGNAME"    ] }  "searchTerms": "search string",  "queryType": "cards",  "collectionIds": [    "COLLECTIONID"  ]} Any help would be appreciated

283
R
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Lindsay MolinaKnewbie
asked in Q&A
Group Card Verification Issue

Hello - How do I verify a card but not change the future verifier? For example in this attached screen shot - I am in this group called “guru- guru system admin” but I con’t verify this card without changing the verifier to myself as an individual.I am missing something here and I am not sure what it is.  

243
Caroline Krueger
Community Manager
Dannte Samayoa
Dannte SamayoaKnewbie
asked in Q&A
Bug: Margin misconfiguration when deleting content.

Hello Team! I would like to submit a bug report in Guru, which is sometimes triggered when I select and delete multiple words; in these cases, the margins are bugged and the text is displaced all the way to the left of the card, messing with the formatting. In addition:The only way to “remove” said bug, is to go to the previous paragraph, and use the Supr key to delete the paragraph where the bug is located. The bug removal is temporary, as it can appear once again if multiple content is selected, then deleted. This also affects the Title space of the card While it does not appear on 100% of the times we delete content, it can be triggered multiple times in the same card. Refreshing and/or restarting Guru does not solve the issue. Once the bug appears, the Delete key does not remove the typed content, unless it is previously selected. In addition, the Space key does not work in creating a new paragraph I’m attaching a screenshot as evidence, hoping it is helpful for the bug report. Lo

311
Caroline Krueger
Community Manager
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Russell FlewellenKnewbie
asked in Q&A
Event Sharing in Guru via Homepages

We are trying to use the Guru homepage to share out information about events, etc. We do not have Google Calendar, and it seems like an O365 iframe calendar isnt really that feasible, so would love to hear what ideas people have?

291
Caroline Krueger
Community Manager
Tony Maher
Tony MaherKnewbie
posted in Q&A
Problems with Suggested Answers in Slack

I tried out Suggested Answers in Slack and have three major complaints…It answers every question posted, regardless of whether it has an answer or not. This is super annoying because many questions in slack are not related to wiki/intranet (i.e. “what do yall think of X?” or “anyone have a problem with doing Y?”). It would be much better if the bot would only answer questions that it finds a decent answer for. I am unable to disable Suggested Answers in Slack! I tried disabling it by removing the channel in Settings → Apps & Integrations → Apps → Slack → Manage → Suggested answers. I  then also tried kicking the bot from the channel and re-adding it. Both attempts failed and the bot still tried answer every single question posted in the channel. Finally I removed the app integration from Slack entirely, which leads me to my final complaint… The app was successfully removed from Slack, however it still shows up as installed in Guru. So when I try to reinstall the app it just brings

1516
Kelly Lillis
Matt Riback
Matt RibackKnewbie
asked in Q&A
Guru Consultant

Hello, I’m seeking to work with a freelancer / contractor who can help us migrate our knowledge base from Notion into Guru. Can anybody recommend somebody with skill/experience?  Thank you so much!!Feel free to respond here or else email matt@audienhearing.com 

430
Matt Riback
Paul Gilzow
Paul GilzowKnewbie
asked in Q&A
Way to prevent every link from opening in a new tab?

I’m not sure if this is a setting in our specific instance, a general guru thing, or a user preference I’ve been able to locate but almost every link in a guru card opens up a new tab (they all have `target=”_blank”` in the anchor element). This is particularly frustrating when I’m going through a card with numerous links. I’ve read through the post When do Guru card links open in new tabs? but I would prefer to not have to install a Chrome extension and also use other browsers. Is there a setting somewhere that can remove the `target=”_blank”` attribute from links in a card?

602
Paul Gilzow
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Kathy HergettKnewbie
asked in Q&A
Credit Hold Card Update

Hello…  Could we please update this card by taking Nicole’s name off and adding Chris Ippolito’s?Thank you!Kathy

271
Caroline Krueger
Community Manager
Shelby Frimodig
Shelby FrimodigKnewbie
asked in Q&A
Training for new Guru users

Can anyone share the most helpful video for training new Guru users?  I’ve seen lots of documentation but would love a training video that concisely shows how to search content, create new cards, follow/favorite, etc.

331
Caroline Krueger
Community Manager
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Oleksii PetrokhalkoKnewbie
asked in API & Integrations
How can we add a card to the child folder?

Example:Folder 1 (parent)Folder 2(child)we have to create a card and add it to the Folder 2.how can we change the folder for already existing cards?

381
Kian Volk
Community Manager
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A
Fading of the banner on custom homepage

Hi team!We just published our brand new custom Guru Homepage 🎉We noticed that there is some weird fading of the banner on top of the page which is decreasing the quality of the design we created. The original image looks like this: But when upload the image, it looks like this: Is it some default setting on the background? Can this be changed somehow?Thanks!

582
Caroline Krueger
Community Manager
O
Oleksii PetrokhalkoKnewbie
asked in API & Integrations
Create new folder in the already existing folder using the API

hi guys, can someone share with me an example of a request payload? 

421
Kian Volk
Community Manager
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Does anybody have a good process for reconciling folder urls?

One of the things I love best about Guru is that the card url doesn’t change if it gets reorganized in folders or collections. Most of the time any linking (in other cards, sharing in Slack) is too a specific card, but on occasion we link to folders because the content is dynamic (either lots of cards apply to the topic or things are always getting added).The on occasion we reorganize and delete folders for better IA. But there is no easy way to find if we’re linking to folders in our cards that will have changed or to resurrect a folder url if it’s already been deleted. (Though I might be overlooking something.) Anybody have a good process for handling these rare instances?

201
Jazmine Hill
Community Manager
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Scott CarrittKnewbie
asked in Q&A
Printable Guru Cards

Is there a way to easily print a guru card so that it all prints correctly, it seems to cut off information or doesn't print multiple pages.. 

351
Caroline Krueger
Community Manager
D
Dev AccountsKnewbie
asked in Q&A
openAPI spec for get Guru

What is the link to get the latest openAPI spec for get guru? 

180
D
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Patti LehmanKnewbie
asked in Q&A
Save to .pdf

Our save to .pdf puts double spacing in the pdf and loses much of the formatting. Does anyone else have this problem? 

514
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