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Question

Knowledge Agents Not Responding

  • July 5, 2025
  • 1 reply
  • 26 views

Gabriela Botelho

I’m having problemas within the knowledge agents not responding the answers in pages, but the prompt it’s correct when testing, anyone knows how to fix? 

1 reply

RebaMitchell
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  • Smart Cookie
  • July 8, 2025

Hi Gabriela! We will be happy to help! Please reach out to support via this form: Contact Guru Support. 

We also have some self-service documentation in this help center article if you’d like to take a look in the meantime: Troubleshooting missing or unexpected AI Answers.