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Looking to understand how other teams are doing this……Our company just released a new feature, this resulted in the following: Product Team created a “product overview” Card in the product collection Sales Engineering team created a ‘sales faq’ card in the Sales Collection Customer care team created a card for their collection…Now we have 3 assets that exist, which serve various teams & use cases.  Problem - there are multiple cards to update if the core card has a significant change. We are weighing whether we want to continue creating separate cards for separate teams, or end up with a single, large scale card which serves all audiences. This could be mitigated by having a very specific Table of Contents built out, however….the world where a sales rep could just use the chrome extension to get to their sales specific card is very enticing….Curious to get some feedback from the community!

Guru has a Github integration which sources Github Issues for content/answers. However, it does not support the codebase itself or the README. READMEs are often the source of truth for context about a service and instructions relating to contributing, testing, deploying, troubleshooting, etc. They would be an integral part of a Github knowledge base.Does anyone know of a way to source READMEs? I was thinking of building a job as part of my deployment pipeline which pipes the README into a new Card using the Guru API, but I haven’t tried using the API yet and am not sure how effective that route will be. 

Hi Team,I am using the search (https://api.getguru.com/api/v1/search/query?q=) and trying to fetch the attachments, however we see that, we are getting all the attachment information like images, and videos in the content field. We get a URL in the src field when we try to use that URL for file information, We get a 404 error.  Any pointers to fetch the attachment information from API ??

We moved our product support documents to Guru. Our customer access these documents from our website. I’m using API to search and get documents. Each document is a card. We have a collection holding these documents. We use folders to organize the documents into subgroups.We want to use a Collection Token for Guru API calls. Consequently, only Get operations are authorized.The Guru search API supports a Get to search the whole collection, but I cannot find a parameter to specify a Folder ID to search a specific folder.The Post to the cardmgr API does support searching a folder, but this cannot be used by a Collection Token.Am I overlooking something?

Images go to full size, I even screen shot and it still get’s blown up. Max width should have same boundaries as text, but don’t. Inconsistent behavior too, following previous 2021 bug feedback does not work, no way to resize. 

We need a way to export a list of broken links and the cards they live in. Otherwise, this is a very manual process across thousands of Guru cards.Another person asked about this as a question, but it should be a feature request.  

Although I have updated our content and made it very clear how service dogs need to be treated, Guru is not able to find an answer, because it looks for “service” and for “dogs” and doesn’t recognize “service dog” as one term. The same happens with other examples. This is very limiting to our teams.

Hello folks. I’m trying to fetch guru cards from specific boards/collections/teams and was wondering whether there’s a specific endpoint to do this.

Just wanted to share something I learned this week (which is very useful for a noob like myself).I’d always been curious if I would be able to bulk-link hundreds of cards to each other based on keywords, and the answer is yes. A use case for this could be that every time the phrase "sales playbook" appears in your knowledge base, Guru will create a card link to the specific card of your choosing with more information about the "sales playbook".Doing this manually is tedious, but the short method is below.Using the find and replace Guru sheet and a quick card export, I was able to create hundreds of Guru links to other existing cards from targeted keywords in about 5 minutes using the following steps:1. Read the instructions on the find and replace sheet and run an export of the relevant collection or boards from the card manager2. Make a copy of this google sheet, and using the information from your export, copy any keywords you want to target, and their corresponding card ID’s and Car

I have a Knowledge sync from Zendesk that my users would like to move permanently into Guru and be able to edit and maintain directly into guru. Does anyone Know the best way to do this? 

We are getting ready to move existing content into Guru. We have previously used a combination of Sharepoint and a Wiki. In Sharepoint most of the content is office files, Excel, Word and Powerpoint. Much of this content is not appropriate to change to card content. Like Excel files with multiple sheets containing many rows or Word files that use our company branded template. The disadvantage of adding the files as attachments in Guru is that it is a quite cumbersome process to download the file, make changes, upload a new file, and remove the old attachment. The iFrame option is also not a good option for us because we have different user authentication providers for Guru and Sharepoint. The third option we have as far as I can see is to create url links in Guru to Sharepoint location of the files, but one of our goals is to reduce the number of systems used for storing knowledge content. We would then be forced to keep Sharepoint. I guess this is a quite common problem case with Offi

Is it possible to search Guru Cards in the Archived section?

We are migrating articles from an in-house SQL database to Guru. We want to retain the dateCreate and lastModified dates from our database. I tried to set these values using the Card create & update API’s, but my passed values were ignored.

Is there a way to exclude cards with a specific tag in your search? For example if we mark cards with #experiment because they're part of a test, can we then search and exclude that tag?

 Is there a way for me to move cards to another collection without using APIs?Ta​​​​​​hank you

Hi team!Has something change on the option to reopen and respond in a thread to a resolved comment?We’ve had a few users report to our team this week that after we respond to them, if they want to reopen and respond in a thread, they get an error message, see screenshot below:  

Hi team!Has something change on the option to reopen and respond in a thread to a resolved comment?We’ve had a few users report to our team this week that after we respond to them, if they want to reopen and respond in a thread, they get an error message, see screenshot below:  

Hello - I will not be able to attend the webinar, “Using AI-Powered Enterprise Search in Guru”. Will there be a recording shared or posted here?

When will Sharepoint be integrated in the same manner as Google Docs.  Thanks

Hello,  I’m curious if you plan to provide Guru’s Answer API ? I’m thinking to integrate this feature to our company website. If not, do you have any suggestions to integrate a silimar feature? Thanks in advance.  BR,Aaron

During our trial period, we are currently exploring the various features of Guru. I have come to understand that in order to search for knowledge base articles within Slack, we can either type "@guru" or "/guru" followed by the desired content. By doing so, Guru will retrieve all relevant information from its knowledge base and display it within Slack.However, I am curious if there is an alternative method where we can use a custom emoji instead of "@guru" or "/guru" to initiate this process. If such an option exists, could you kindly explain how it works? This would be a significant feature for us moving forward with Guru. Thank you for your assistance.

I’m a business consultant for health practices and I use and recommend Guru to everyone.   As such, I want to actually create (and maybe sell externally) Guru set ups for my clients and my ideal audience. Is this possible?

I’m getting an error message when using the card manager to move a few cards between collections. A colleague is experiencing the same problem and we are both Guru Admins. Is this a known issue or is there another method?Following steps from:  https://help.getguru.com/s/article/moving-folders-and-cards-between-collections

Hey all - few questions if somebody can assist?I asked this question awhile ago on a separate thread. Am I missing a one click option from the browser extension that opens a window to the webapp. Particularly if I need some functionality I can’t do in the extension? Is there a way to remove the Guru icon when the extension has been open but collapsed that I am missing? I know you can toggle it from side to side and click and drag it vertically, but anything to remove it altogether? Also, when you move the location of the Guru icon vertically, it doesn’t seem to persist across new browser windows (so new window, open extension, when collapsing the extension the tab doesn’t seem to collapse at the same place.)Thanks!

Is there a way to prevent ordered lists from restarting at 1 when they are separated by an image? I put screenshots between ordered list items and I don't want the list to restart. Thank you!