Hi. I am hoping someone can help.
I have our Zendesk guides sync’d with Guru and I want to exclude one of the folders from the search results.
In Zendesk, we store a lot of guides and F&Q’s including our release notes. I want to exclude the release notes returning when a member of my team searches guru. Is this possible via the Guru UI?
Hi
Apologies for the delay in responding here. Anything that the user who set up the source sync has access to will be visible within Guru. Do you have the ability to create a user who does not have access to that Release Notes folder and use that user to set up the source sync?
Let me know if this is an option!
-Molly
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