Product updates

Hi Guru Community! We’ve just released My Library, a new feature that helps employees stay on top of the knowledge they need by making it simple to find the Guru content they’ve curated for themselves. In addition, My Library makes it easy for people to find information that is related to their actions (like recently viewed Cards), even if not manually collected by the user. Here’s what users will find on the My Library page:Followed Cards and Authors Favorite Cards and Boards Recently viewed Cards Newly created CardsIn addition to providing a one-stop-shop for viewing info users have indicated is important, My Library makes it much easier to manage the content and people that they’re following. Instead of needing to remember which Cards and authors they follow and managing them individually, users can now go to My Library and see all of their followed information at a glance.We’ve also improved New Cards and Recently Viewed, you can now find up to 200 Cards from the last 30 days in each of these lists–quite a few more than the previous limit of 50 Cards from the last 7 days!Guru’s left navigation will be changing with this release. My Library is being added, and Favorites and Recently Viewed are now accessible within My Library. But don’t worry–we’ve added quick access to menu items that have moved! You can use the following keyboard shortcuts from anywhere within the web app so long as your cursor is not in a text box. If you’re on a Mac, use option instead of alt. For quick access to Followed content, type control + alt + l (lower case L) For quick access to Favorites, type control + alt + f  For quick access to Recently Viewed, control + alt + r For quick access to New Cards, type control + alt + nThese keyboard shortcuts are enabled by default but you can disable them if you prefer with the setting provided when editing your profile. We’ve already got a few updates for My Library that are coming very soon. We’ll be adding the ability to rename, delete, and create favorite Card lists for teams on Builder and higher editions later this month, so stay tuned!We’re going to be continuing to develop My Library to make it even more useful in the future. If you have ideas for the future of My Library, share them in Product Feedback!

Hi again! I’m back with another feature designed to customize the look and feel of Guru. Collection owners now have the option to select a custom color and an emoji for their Collections. We’re calling these “Collection badges” and it’s another way to make Guru feel more like your company. Collection owners already have the ability to choose a custom color for each Collection they own, but here’s what’s new:When a user creates a Collection, they’ll be able to choose the color associated with that Collection. Collection owners will have the option to pick an emoji to appear on the Collection badge. Collection owners can change the Collection badge at any time, or revert back to default values.learn more about this feature in the Help CenterWe’d love to hear how you’re using Collection badges to make it easier for people to find information! Share your thoughts in the comments below.

Hi Community members 👋 I’m excited to share details on the latest update to Guru’s Slack app. Slack Trending Topics will surface conversation trends in your busiest channels, identifying where knowledge gaps may exist in Guru. Cut down time spent scanning through channels like #product-questions, #it-help, and #hr-questions (every company has ‘em!) and get hot topics delivered directly to you via Slack DM, on your schedule. This feature uses machine learning to save you and your experts time while turning your busy Slack instance into an info goldmine. During the private beta for this feature, we learned about so many ways to get value from this feature: Help teams get started building Collections: Guru admins can scan channels and pick up the signal on info that should be stored in Collections that don’t yet exist. Want to help your benefits manager document open enrollment processes? Set up a Slack Trending Topics digest and demonstrate where they can get started. Track evolving themes around product questions: Tons of product questions get asked in Slack, so it can be hard to keep up with the most important themes. With Slack Trending Topics, you’ll be able to spend your time wisely by documenting the most important answers. Fight FOMO, stay focused: Let’s face it: it’s difficult to focus on deep work when you’re monitoring Slack channels. Trending Topics helps take some of the burden off your SMEs by surfacing the hottest topics in the busiest channels, so they don’t have to have one eye open for the red dot alert. We’d teased this new feature during the Knowledge Fest Keynote, and starting today, Slack Trending Topics is available to all Guru customers. Here’s how it works: If you have Guru Author or Admin access (the ability to create Cards in Guru) goes to their Home tab in Slack, they will see the option to Subscribe to Trending Topics After clicking “Subscribe,” you will see a window prompting you to choose their Digest Settings. From here they will be able to: Choose specific channels to analyze (maximum of 5 channels per user). The only channels that appear in this dropdown will be those where the Guru Slackbot has already been invited.* Designate which keywords or phrases to ignore If a user is subscribed to Trending Topics, they will also be able to exclude specific keywords or phrases that might create unwanted noise. For example, at Guru we exclude “Guru” and “knowledge base” from our trending topics. Designate a delivery cadence Choose what day/time to receive the digest, and schedule it to arrive every week, 2 weeks, or 4 weeks After clicking “Save,” you’ll receive a DM from the Guru Slackbot confirming: “You have successfully created a scheduled Trending Topics digest. You are subscribed to receive the digest weekly/bi-weekly/monthly on (Day) at (Time) for the following channels: (List of Channels). Your first Digest will be sent on (Day), (Date) at (Time).” When the first Trending Topics digest is sent via a Guru Slack message, you will see the topics discussed in the channels you have subscribed to After saving the Digest, the “Subscribe” button should change to “Manage.” Clicking it will open the same Settings window and allow the user to remove any or all subscriptions. Read more about this feature in the help center.We’re eager to hear how you’re using Slack Trending Topics. Drop a comment on this post and let us know about your experience!*NOTE: By subscribing to Trending Topics, you are authorizing Guru to scan a specific channel for recurring keywords. This is an opt-in feature, so Guru’s Slack app will not be scanning any channels where 1) the bot is not invited and 2) there is no Trending Topics subscription. Users can unsubscribe from Trending Topics at any time, which will remove the Guru Slack app’s ability to listen to messages in that channel.

Yesterday, Guru released an important update to Guru’s Chrome extension. The functions of the Guru extension have not changed, however, if you use a keyboard shortcut to open the Guru extension, you will need to rebuild it. Follow the advice to assign a keyboard shortcut to open the Guru extension in our Help Center to get back up and running. 💫Why this update and why now? Google is requiring all browser extensions running on Chrome to upgrade to the latest iteration of their Chrome extension platform, Manifest Version 3, in early 2023. In order for the Guru Chrome extension to continue functioning, Guru had to comply with Google’s requirement.

Hey Guru Community! Dropping in with a quick update to let you know that the “add existing Card” command has been moved to the Board and Section level. This command was formerly located at the Collection level.We’ve also introduced the option to pick multiple existing Cards to move, all at the same time. This is a great way to keep your content organized, and we hope it saves you time and effort.

Well, Guru Community: the end of another year is coming right up, which means it’s time to look back on all that has happened in 2022 and reflect on the highlights. And there have been a bunch of highlights when it comes to what we’ve updated in Guru. We’ve picked three of the top focus areas for our product to show just how much of a glow-up Guru has gotten!Search Updates and Machine Learning InvestmentsImproved search results, with filtersWhen companies use Guru to capture and curate company-wide information, they quickly find themselves with dozens of Collections and thousands of individual Cards. Guru’s investments in search and machine learning (ML) are at the core of how we connect people to those thousands of knowledge nuggets when they’re needed.In January, we updated our search algorithm to be more flexible and support future updates to Guru's search function. We quickly followed up with an ML update that allowed Guru to serve up more relevant search results, even when people don’t use exactly the right keyword. To put it another way: Guru gets that you type “WFH” and your company’s documentation spells out “work from home,” and will make sure you get connected with your company’s latest policy. Because Guru’s search is powered by ML, it means that the more people on your team search and successfully find what they’re looking for, the better search gets for everyone, in a way that uniquely suits your company. Once you get search results, you may need help prioritizing them. That’s why we’ve added the ability to sort and filter search results in our web app. And we’ve heard how it’s making an impact on your teams! A Knowledge Manager from a large media company recently shared that 88% of his support team was saving time just by using this new feature.Guru’s ML goes beyond search results. In November, we introduced the “Recommended for You” section on the dashboard, a feature designed to connect people with useful content. Whether it’s recently updated Cards, new Cards, or Cards that someone might not have seen in a while, consider the “Recommended for You” section as another way Guru keeps your knowledge flowing.Revisit the product updates in detail:New search algorithm - a solid foundation for the future A Major Machine Learning Update for Search New: filters for search results in the web app Dashboard update: personalized recommendations “Recommended For You”AnnouncementsAnnouncement insightsOne of the powerful things about Guru is that it’s designed to keep evergreen information fresh while making it easy to share point-in-time communications. Announcements are a key part of Guru’s internal communications feature set, because they let leaders push information to the right groups of people to make sure information is being seen and acted on. When you use the announcements feature, you create a feedback loop between leaders and readers. Leaders can quickly see who is interacting with announcements, and readers can share comments and reactions to let leaders know how their messages are landing.Revisit the product updates in detail:Introducing Company-wide Announcements on the Dashboard Announcements updates: new options for tracking engagement, commenting, and notifications Announcements updates: reminders and improved reader experience Schedule your announcements: available now! Announcements Analytics for Internal CommunicatorsDashboard and Customizable GuruCustomizable dashboardYou’ve invested in making Guru your source of truth, and now there are new ways you can make Guru feel even more like your company.The Guru dashboard now features announcements, a customizable right sidebar with areas for company-wide messages and featured Cards, as well as recommended content. This gives everyone in the company one place to go to see what’s most important and relevant, so they can prioritize their work. We’ve also added new ways to customize the appearance of Guru to reflect your brand. Choose custom colors for the web app and pick your own colors for Collections.Revisit the product updates in detail:Introducing Company-wide Announcements on the Dashboard Customize your Dashboard with Custom Text and Featured Cards Dashboard update: personalized recommendations “Recommended For You” Custom colors: make Guru feel more like you! Choose Custom Colors for your CollectionsThat’s a whole lot of goodness for a year of work, and we didn’t even mention the updates in Slack, the ability to follow a Card or author, the navigation improvements, and the new API endpoints that help Guru connect to the rest of your tool stack. We love hearing how you’re using the new and updated features. Do you have a fave Guru update from 2022? Share it in the comments!

Hello there Community members! The year may be winding down; however, we have one last update for you: this morning we released the ability to follow an author, giving users a new way to stay up to date with the latest knowledge from your company’s subject matter experts. This new feature notifies users every time an author they’ve chosen to follow publishes a new Card. It’s a great way to stay connected with cross-functional colleagues, understand what’s happening in specific areas of the business, and stay in sync with MVPs across teams.As part of this release, we added a new page type to Guru for user profiles. You can see a user’s profile by clicking on the hyperlinked user name at the top of any Card. User profile pages contain the information entered by that user in the Personal Settings section of account setup along with a list of Cards they’ve authored. There’s more to come here, so stay tuned for exciting updates to user profiles in the coming weeks!Here’s how to follow an author:Navigate to a user profile by clicking on the user name hyperlink at the top of any Card.  Click the “Follow” button next to the user’s profile image. You’ll receive a notification in the channel you’ve chosen (Slack, Teams, or email) every time that author publishes a new Card that you have permission to access.Follow an author is a great complement to our follow a Card feature, which allows users to get notified when specific content is updated. It’s also another way to build your culture of knowledge sharing: authors better understand the impact of the information they’re saving in Guru and leaders gain visibility of the MVP authors within your company. Perhaps you’ll discover some unsung heroes amongst your authors!Helpful hints:Every Guru user will have a profile page. You can view your profile by clicking the “My Profile” link in the avatar menu (this used to be called “Edit Profile”). You can edit your profile from the “My Profile” page. Fill in the blanks and help your coworkers better understand your role! If you created your profile a while ago and your profile picture looks fuzzy, head into your profile and upload a new image. This is a legacy issue with image uploads that has since been fixed.Check out Follow an Author in the Help Center to learn more.Who are you planning to follow? Let us know how you and your team are using this feature by leaving a comment below!

Hi Guru Community,We have another exciting update to the announcements feature today, with a special focus on Internal Communicators. We’ve added a new Announcements tab to the Analytics section to give you a more granular look at the performance of announcements across your Guru instance. Admins and Collection Owners can easily see which announcements users and groups are opening and reading announcements so you know who’s engaged (and who’s not).We’d love to hear how you’ve been using the announcements feature! Drop a comment below and let us know about your experiences.

Hi Community! I’m back with another update designed to let you customize the appearance of Guru. Starting today, Collection owners can pick a custom color for each Collection that they own. Collection owners can choose a custom color when they create a Collection, or go back and change the color associated with their Collection at any time.Choosing custom colors for Collections is another way to make Guru feel more consistent with your other company resources.

Hello Guru Community 👋We’ve updated the UI of Cards in Guru to make it easier to share company knowledge in all of the places where you’re working. The new Share menu, located in the top navigation bar of all Cards, shows all of the ways that users can share Guru Cards. Card visibility will be shown in the share menu with the corresponding icon and with brief text describing the level of visibility, along with the number of team members who can view the Card. You can edit permissions for the Card from within the Share menu to make sure the right people can view that information.The following share options are available, based on permission and whether the Card is being viewed in the web app or in the extension: Copy link Send announcement (author and above, available on Builder plans and above) Download as PDF Copy embed code Copy Card content Copy external resource link (for synced Cards only) Pin Card for all users (author and above, extension only) If your team relies on the Copy Card command as a “one-click” option, that’s still available for you in the Chrome extension search results. Just hover over any Card and you’ll see the Copy Card Content icon in the lower right of the options menu that will appear.We hope this update makes it even easier for you to spread Guru knowledge across your teams!

Hey Guru Community 👋 I’m excited to share the news that companies on our Builder plan and above can now customize the colors in their Guru instance, right from within the Guru app. We’ve heard from communications leaders and execs that it’s important for their company-wide apps to look and feel consistent. Now, admins can control the appearance of Guru to make our app feel more like your company. Here’s how it works: Under "Customization" in Team Settings, Admins have the ability to edit the team name, add a team logo, and create a custom color theme.  Click the “apply a custom theme” button, and you’ll see options to enter a hex code for three areas: Background (menu background color) Accent (highlight and overlay color) Text and icons (color of text and icons in the menu area) As you enter hex code values, the app will automatically update with the colors you have chosen. If you pick a color combination that does not meet accessibility standards, you’ll see a warning message. Click “update theme” to accept changes.  You can go back and edit your colors or restore Guru’s default color scheme at any time.  Learn more about this feature in the Help Center. Are you planning to customize colors in Guru? Drop a comment below–we’d love to hear from you!

Hi Guru Community! We’re excited to announce a big improvement for users that are experiencing Guru for the first time. We’ve revamped our onboarding tour to ensure that every new user has the information they need to get up and running quickly–tailored to their role. Once a user at your company signs in for the first time, they'll receive a tour that better explains their dashboard, Slack and Chrome integrations, as well as how to find the knowledge they're looking for in Guru. Not only that, but all Guru users will have the ability to launch the onboarding tour from their help menu if they want to revisit certain parts or just need a refresh.  We hope you love it!

Hello Guru Community,I’ll keep this short and sweet: we’ve added the ability for you to schedule your announcements to be sent at a later time.Starting today, when you send an announcement, in addition to being able to send immediately, you’ll be able to choose from a series of times in the future, as well as set your own time. This is part of Guru’s existing “send an announcement” functionality.  This new feature allows you to “set it and forget it” once you’ve created a Card for an announcement. It gives you more control over when people get notified, helping you manage the stream of information while being sure that employees are seeing important messages.  Check out the Help Center for full details on how to schedule an announcement. Let us know how you’re using it in the comments!

Hi Guru Community!We’re introducing a new way to help people find information they need to succeed in their jobs. Today, we’re releasing automated, personalized recommendations in a section titled “Recommended For You” on the Guru web app dashboard. Now, when users log into Guru, they’ll see a new section on the dashboard that surfaces Cards based on their activity in Guru and the activity of people like them within your company. These recommendations are unique for every user, and are a great way to keep people continuously connected to useful content. Recommendations will include knowledge that the user may not know exists in Guru, may have not seen in a long time, or may have recently interacted with.Personalized recommendations on the dashboardHere’s how it works:Recommendations will automatically appear when users visit the dashboard.  Users can access up to 15 recommended cards in this section.  Recommendations refresh once a day. Note that a user might not see recommended Cards if they haven’t been active in Guru yet. If a recommendation isn’t helpful you can dismiss it to keep it out of your recommendations for a while.  To help you decide if you'd like to view a recommendation we've included a preview of key information: Name and image of the last person to modify the card Date of the last modification An “Updated" label if the card has been updated in the last 10 days If a user sees a Card that’s interesting, they can click to open it right from the dashboard. Recommendations will improve over time as users interact with Cards while they use Guru in their work, and as the rest of their coworkers also continue to engage with Guru.To learn more, check out the new Personalized Card Recommendations article in Help Center.We’d love to hear your thoughts on this new feature! Please let us know what you think with a comment below.

Hello Guru Community 👋🏽Here’s some exciting news for Guru admins: starting today, you’ll see two new areas on the dashboard where you can include important information to help keep everyone in the company aligned.  This section of the Guru dashboard is purpose-built to give admins the control they need to highlight the most important company-wide information.The custom areas of the dashboard will appear in the right column of the home page (we call this the “Right Rail”). Here’s what’s new: Custom text block widget: Admins can add text to the dashboard to show important company information. Use this area to display a welcome message, show orientation information around what people will find in Guru, or include an executive note on the dashboard. Featured Cards widget: Admins can select Cards to display on the dashboard so people can easily see what’s most important across the company. These Card titles will be visible to everyone logging into Guru, so be sure to select Cards that the “All Members” group can view.  As a reminder, users will also see their unread announcements on the dashboard, along with the newly released “Recommended for You” section, which includes personalized Card recommendations. At Guru, we’re featuring our most recent Knewsletter along with a link to our internal product roadmap so folks can have easy access to the information that keeps every team connected to what’s most important to the company. We’d love to hear how you plan to use these new custom widgets! Leave a comment on this post and let us know how you plan to use this feature.

Hello, I hope your week is off to a good start!One of our most-requested features is the ability to subscribe to a Card and get updates when information in that Card changes. At last count, we had 94 upvotes for this idea, so I hope today’s release makes a bunch of your days 😉Starting today, users can follow any Guru Card and automatically receive updates when the information on that Card changes.Readers will feel more secure in knowing when information, processes, and other company knowledge they care about changes. They will have control over how many Cards they follow, so they can manage information overload according to their own appetite for notifications.Authors and leaders have a new way to understand what content is most important to their readers through "Card Follow" stats. This functionality gives them a little peace of mind that their team can keep up to date without authors and leaders having to do extra work.These subject matter experts (SMEs) can also encourage employees to follow specific Cards, relieving SMEs of some of the burden of manually reminding people to read updated Cards. It also reduces the noise of re-sharing the same Cards over and over again in Slack and Teams. Follow a Card and see who is following it.Here’s how it works:When you open a Card in the Guru web app or browser extension, you’ll see a “Follow” button at the upper right hand corner of the Card. Click the “Follow” button, and when the Card is updated, you’ll receive a notification in your channel of choice (Slack, Teams, or email). You can un-follow a Card at any time.Card editors have the ability to select whether or not they want to notify followers of updates made to their Cards. We know that not every edit is worthy of sending out a notification, so we made sure subject matter experts can safely adjust their Cards for typos and format changes without worrying about overloading Card followers with noise. Alongside adding the ability to follow a Card, we’ve also made valuable information found in the Details area of a Card more accessible: now the name and picture of the last person to modify the Card and the timestamp of that update are available in the top utility bar. No more clicking to the Details tab to gain access to this helpful context! We’ve also moved the link to comments over to the right, next to the Follow button to make room for exciting future updates (no spoilers!).To learn more, check out the new Follow a Card article in Help Center.We’ve been using this feature at Guru for a few weeks now, and our most-followed Card recaps all of our product releases from 2022. We’d love to hear what Cards your team is following! Let us know how you’re using the follow a Card feature in the comments below.Happy Halloween! 🎃

Hey Guru Community!We’re back with a fresh batch of updates to the announcements feature. This time, we’re bringing you more ways to drive readership of announcements, so leaders and experts can be sure their readers are engaging with important information.Note: Announcements are available on Builder plan and above. Today, you’ll see a number of updates: Announcement reminders: If a reader has not yet acknowledged an announcement, a reminder will automatically be sent three calendar days after the initial announcement, nudging them to read and acknowledge it.  This removes the need for the announcement sender to manually follow up, while also helping prioritize the work of the reader. Announcement senders will be able to send a manual reminder. Announcement senders will be able to see when and if a reminder was sent. The reminders feature will be included in the Announcements Insights section, accessible right from the Card, under the original announcement comment.  Dashboard updates: All of the reader's unread announcements from the past 30 days will appear at the top of the dashboard. This will increase the relevance of the highlighted information in the dashboard and create a personalized experience. What’s changing:  The dashboard will include announcements sent to any groups to which the reader belongs (not just company-wide announcements). Only unread announcements from the last 30 days will appear on the dashboard. That means if a user is up-to-date on reading their recent announcements, this area will be collapsed on their dashboard. Users can still find their read announcements and those older than 30 days by clicking through to their tasks. Company-wide announcements will no longer be pinned to the dashboard once they’re read. We’ll be launching a new feature next month that will allow admins to pin Cards to the dashboard, so stay tuned!  Email notifications: Emails now come from the announcement sender (instead of coming from Guru), and contain the title of the announcement Card in the email subject These emails will also show the profile pic of the announcement sender in the email along with a read time estimate for the announcement Card. These improvements are intended to help contextualize and personalize notifications while helping readers prioritize what announcements to read first.  Slack and MS Teams notifications: Announcement notifications now show the profile pic of the announcement sender and provide a read time estimate for the announcement Card. These improvements are intended to help personalize notifications while helping readers prioritize what announcements to read first. Slack notification updates have been live to all users as of September 26, 2022, and MS Teams notification updates have been live to all users as of October 3, 2022. We’d love to hear how you’re using announcements with your teams! Post your thoughts in this thread, or head to the Product Feedback section to share your ideas.

Hi Guru Community!We are excited to let you know that we’ve released documentation to 6 new API endpoints - our hope is that you’ll find these endpoints useful in building and expanding upon the awesome apps and workflows that supplement your day-to-day use of Guru. Our Developer Network has all of the documentation and inspiration you need to start  building with Guru. If there are more endpoints that you’d like to see documented, please let us know in the Product Feedback section of the  Community!

Hi Guru Community! It was so exciting to participate in Knowledge Fest last week. And it wasn’t just because I had a chance to discuss Guru’s product vision with you–I was also able to learn directly from customers like you. I attended several sessions where members of the Guru Community shared their best practices around knowledge management and internal communications. It was amazing to see how they are embracing the opportunities presented by the new world of work, and I’m inspired by their wisdom.I know that many of you were unable to attend Knowledge Fest, so I wanted to share a recording of the Keynote Presentation here in the Product Updates section.   In this presentation, Rick Nucci, Guru’s co-founder and CEO; Mitch Stewart, Guru’s co-founder and CTO; and I share Guru’s vision for the future of work. During my section, I talk about some of the new ways we’re building Guru to make information easy to find, in your workflow, and trusted.What does that mean to you? Well, it means we’re investing in several exciting new product areas: Recommended content, so people find knowledge they didn’t even know existed Surfacing insights in Slack, so you can turn your chat app into a knowledge goldmine Customize and personalize Guru for your company, team, and role in new and exciting ways I hope you’re as excited as I am about these upcoming features! 

Hi everyone, We’re very happy to announce the release of filters for search results in the Guru web app! This is a feature that you’ve requested, so it’s extra-fun for us to let you know this enhancement is live. Now, when you use the search function in the web app, you’ll see a variety of filter options on the right side of your search results. This update makes filtering search results faster and more intuitive. You can now filter your results by:Collections: you’ll be able select multiple options from the Collections where matches were found. Tags: select multiple options from the top 100 tags found on Cards in the search results. Author: see Cards written by a specific person. Verified cards: see only Cards that are verified. Favorites: see only Cards that you’ve favorited (this is a pre-existing feature that has been moved into the new experience). Ready to give it a try? Here’s how it works:Type your search terms in the search bar and hit enter. On the search results page, choose as many filters as you want to target what you’re looking for. Results will automatically appear as you select filters, and filter options will automatically update as you make selections. Easily clear results by de-selecting individual filters or using the “Clear all” button. Want more white space to see search results? You can hide the filters menu.In addition to these new filters, very (very) soon you’ll also have the ability to save or share a filtered search by bookmarking or sharing the URL of the search results page. You may have noticed this previously worked for searches filtered by tag, once this update is released all of the new filters will also be part of the URL 😄. Note, if you share a URL for your own filtered results with someone else, their permissions will determine what results they see, not yours. Learn more about search filters in the Guru Help Center. Happy searching!

Hi Guru Community 👋🏻 For the past weeks, we’ve been learning about the exciting ways customers are using announcements in Guru. We’ve seen how important it is for the leaders and execs who send announcements to see how their teams are connecting with the information they share. That’s why we’re releasing a series of enhancements to announcements that will help you see and understand engagement. Note: Announcements are available on Builder plan and above. Here’s what’s new for you starting today:  See announcement engagement on the Card: Beneath the announcement comment, you’ll see engagement stats. Quickly see the read rate percentage for the announcement (“read rate” is the percentage of people who’ve clicked the “I Read It” button that appears on the announcement). Clicking the read rate text will show expanded engagement information: read rate, open rate, and the names of all users who have received the announcement and whether or not they’ve read it. Before this release, individuals that sent announcements had to manually download engagement stats. Now, all Guru users can see these stats, whether or not they’re the person who sent the announcement. This increases transparency and lets stakeholders at all levels see engagement on announcements. First-time engagement notification: Users who send announcements will get an email, Slack, or Teams message (based on individual user settings) the first time someone reads their announcement. This shows that the announcement is active and people are starting to read it. This notification will include an option to “see more insights”. This will bring the user to the comments section of the announcement Card, where they can see full engagement stats as described above. See announcement text as a comment: When a user sends an announcement, the text they use for that announcement will be added to the Card as a comment. Everyone viewing comments on the Card will see that it was sent as an announcement, along with the time-bound context around that announcement. React to announcements and comments: Users will be able to react to Card comments with an emoji. This includes the announcement text, which now permanently appears as a Card comment. Reactions let stakeholders know how people are feeling about the communications they receive, establishing a feedback loop between announcers and readers.  We appreciate all the customer feedback we’ve gotten on announcements so far, and we’d love to hear how you’re using them at your company! Post your thoughts in this thread, or head to the Product Feedback section to share your ideas.

Hi Guru Community! 👋 Today we’re releasing another update for our Slack app, designed to help you capture even more information in Guru Cards. You already have the ability to create a new Card from a Slack message or thread, but sometimes you really need to update a Card that already exists. That’s why we’re adding a new action so you can add content from a Slack message directly to an existing Card. Just use the add to existing Card action and you’ll be able to find the Card you need, update it, and publish it–all without leaving Slack!  Here are some of the ways you can use this new action: Updating projects: If a stakeholder gives an update on a project in a Slack message, they can add that update to the project’s Guru Card without leaving their workflow. Building FAQs: When a customer-facing team member asks a question in Slack, that answer can be added to an existing FAQ Card. This is great for keeping questions and answers organized by topic. Capturing stories from the field: At Guru, we capture and organize stories from our customer-facing teams in Cards. This update makes it even easier to make sure these stories get added to Guru Cards when they’re shared in Slack.  You’ll need to have the latest version of Guru’s Slack app installed so you can use this new action. Check out more information on updating your Slack app in the Help Center.

Hi Guru Community! 👋 Hot on the heels of our new navigation experience, we’ve added a new level of permissioning to Guru’s hierarchy. This is part of our ongoing work to improve how your knowledge is organized and accessed within Guru. Starting today, you’ll be able to add permissions to your Board Groups, just like you’ve been able to do with your Boards. You can now share a Board Group–which automatically shares the Boards, Sections, and Cards within that Board Group–with user Groups in Guru without sharing the entire Collection. With Board Group Permissions, you have more control over who sees what information, giving people across teams the right level of visibility into what’s going on in your part of the company.You’ll also notice that there have been updates made to the Board and Board Group sharing UI. These improvements were made to provide a more insightful view into who has access to specific content, and where that access came from within the overall content hierarchy. Check out our Help Center for more details on how Board Group and Board Permissions work. Updated UI for Board & Board Group permissions 

Hi Guru Community 👋 You asked and we listened: starting today, you’ll be able to search in Boards again in our web app! As part of this update, we’re introducing the ability to search in Collections in the web app as well. We’ve updated how this works so it lines up with the new navigation and the established search bar experience in Guru. Here’s a step-by-step walk through: Open a Collection. Enter search term in the bar below the Collection title. Your results will populate as you type. All Cards matching the query will appear. To search within a Board, hover over the Board title and click the magnifying glass. You will see the search bar below the Collection title populate with the Board name. Enter your search term next to the Board name. Your results will populate as you type. You will see Cards within that Board that match the query.  This is yet another step on our path towards a much more consistent, familiar, and flexible experience around organizing and browsing knowledge. Thank you for your feedback as we continue to build and improve! NOTE: This release does not include the ability to search within Board Groups. You can quickly tell the difference between Boards and Board Groups by looking at the icons. A single folder icon indicates a Board. You can search and filter results by Boards:A nested folder icon indicates a Board Group. You cannot search and filter results by Board Groups: We’d love to hear how your team is using this new capability! Leave a comment in this post, or head over to the Product Feedback area of the Community.

Hello everyone, It’s been a while since we checked in with a progress update on the ongoing Editor Rewrite project, which will provide a much better foundation for future development. I’ve recently taken over Product Management duties for the editor, and I wanted to share an update here.  The short form of this update is that we hear you, we want to get this right, and to make sure we do, our engineers are hard at work behind the scenes.  The longer story is that there’s a lot of effort that goes into adapting an open source editor to our specific setup and in all the places where people access Guru information (the web app, Slack, Teams, mobile…). Plus we need to ensure that editing existing content works well with the new editor once it's released.  After a thorough technical investigation we concluded that to do this successfully, we needed to start fresh rather than build on an increasingly shaky foundation. We've been hard at work on just that for the last few quarters--building an editor that will be easier to use and able to support the functionality you've all requested and we agree is critical to your success. Guru’s next editor will reduce friction, eliminate pesky bugs (for example: better accessibility, better copy and pasting, and more consistency between browsers), and lay the groundwork for many of the features you’ve been requesting. The editor rewrite is hotly anticipated by Guru users within Guru, too–we’re excited for improvements to content creation that will make our lives easier! We know that this has taken much longer than the timeline we shared initially. In order to speed progress over the last few months, we've made significant changes that included overhauling our development process, hiring new engineers, and bringing in the right subject matter experts. We're seeing very positive results from these changes and are confident that we are on the right track.  While we're not quite ready to offer a firm timeline for when the rewritten editor will be released, we are getting close to the point where we will be able to share that. We're doing everything we can to move that timeline forward--it's one of our highest priorities. As we complete a few crucial parts of this project over the next few weeks, we'll be able to offer a more definitive update. Be on the lookout for an update to this post from either Kate (Product Marketing Manager for this area of Guru) or myself in early September.  Thank you so much for your patience during this effort! We are looking forward to completing this work and moving on to the updates you're all looking for 🚀