
June Release Round Up
Howdy gang! We’re back for another Release Roundup!June was a busy month as you’ll see - with a monumental update to Permissions, and a host of other improvements. We deeply appreciate your continued feedback, so please keep it coming! A Major Update to Permissions Custom RolesYou can now create custom roles which allow you to control what users can and can't do inside of Guru. Custom roles provide flexibility and granular control over the types of actions that users can perform by allowing Admins to create a role and assign it specific permissions over specific objects within Guru. Within the "Manage" menu, there is now a new item titled "Custom Roles" that lists all of the available permissions, system roles and custom roles for the workspace. Roles & Permissions pageAdmins can duplicate an existing role to use it as a starting point, or create a new custom role from scratch. Once a custom role has been named and created, the Admin can then utilize the toggles to select which specific permissions the custom role should have. Custom roles define permission profiles but don't grant access by themselves. Each permission only becomes active when you assign the role to a specific object. For example, a role with Collection, Knowledge Agent, and Page permissions will only grant those specific permissions on objects where the role has then been explicitly assigned to a user. Creator and OwnerIn addition to the flexibility added from Custom Roles, we’ve also released two new System Roles: Creator and Owner. Users with the Creator role have the ability to create Collections, Pages, Sources and Knowledge Agents. Once one of these “objects” has been created, the user that created them will automatically become the Owner of them. An Owner of an object can Edit/Share/Delete the object, and can see the analytics for that specific object. So for example, let's say Noah is a regular user and is not an Owner of any pages, collections etc... but is then made the Owner of the "Product Hub" page, he will be able to edit that page, grant other users Viewer/Owner access to the page, and delete the page. He will also be able to view analytics for the "Product Hub" page and ONLY the "Product Hub" page. Just like Custom Roles above, the permissions of an owner only apply to the specific objects they've been granted "Owner" status on.Permissions can be a tricky topic, so if you’re looking for a more details, check out this video! Draft a card from an Answer!Users can now convert Knowledge Agent answers into draft cards with a single click. If you’ve got author permissions and see a solid answer in the AI Agent Center, smash that “Draft a Card” button to open a pre-filled Card Editor—no copy/paste required! Draft card from answer gifDomain Delegation for Google DriveThere’s a new way to connect Answers to Google Drive! With domain delegation, users can now sync EVERYTHING in their company's Google Drive! Users will still only have access to content they personally have access to in Google Drive, preserving native permissions in Guru.Domain Delegation is a great option if:You need to index content across your entire organization. You want each user in Guru to search only what they personally have access to in Drive. You are rolling out Guru at scale across a company or enterprise. Larger organizations, enterprise rollouts, or any case where content is spread across many users and teams, and you need search to reflect real Google Drive access.Admin RequirementsYou must be a Super Admin in Google Workspace. You must configure domain-wide delegation and authorize Guru's API scopes. You must provide Guru’s service account client ID.Keep in mind: while it is the most thorough option, Domain Delegation is not quick. It can take days to fully sync an entire Google Drive workspace. Duplicate Pages Page Owners and Admins can now duplicate a page directly from the left hand navigation menu. Duplicate page buttonDuplicating a page will create a new page draft with all the content and styling of the existing page, but will NOT inherit any of the permissions of the existing page. This allows teams to easily utilize existing pages rather than starting from scratch when creating new pages. New Sources for AnswersKnowledge Base:HelpjuiceCRM:Affinity Keap Microsoft Dynamics 365 Sales Pipedrive Zoho CRMUpdate to 4.1 MiniAnswers is now powered by OpenAI’s latest and greatest model! We’ve measured a significant increase in answered questions and the quality of answers since switching. 4.1 Mini is MUCH better at following instructions, so if you’re looking to experiment with a new prompt for a Knowledge Agent, now is the time! Announcements Character Limit IncreaseThe max length of Announcements has been increased from 350 to 700 characters!