Product updates

Howdy howdy howdy! I’m back with another Release Round Up!It’s been a BUSY summer for us, July was jam packed with releases and there’s no sign of slowing down anytime soon! As always, we deeply appreciate your feedback, so please keep it comin’! Custom “No Answer Found” MessageTired of the default “no answer” response from your Knowledge Agents? In the “Prompt” tab of a Knowledge Agent, you can now customize what users see when a Knowledge Agent can’t find an answer. Markdown is supported, so feel free to add helpful links, formatting, or even images to guide users when things come up blank.  Card Attachments are Now Searchable and Source-ableKnowledge Agents now consider card attachments when performing searches and generating answers. If content from an attached file is used, it will be cited alongside the card. No more pasting attachment contents into the card body—just attach the file and you’re all set.  Google Drive Multi-SelectYou can now select multiple folders when connecting a Google Drive source using CMD/CTRL+Click or Shift+Click. The updated interface also hides individual files that aren’t selectable, so only folders show up during selection—less clutter, more clarity. Zapier Integration Gets a BoostThree new actions are available for Zapier + Knowledge Agents: Ask a Question: Send a question to a Knowledge Agent and get the answer in your Zap. Search with Sources: Pull top Guru sources into other workflows. Retrieve Multiple Results: Optionally grab content from up to 5 search results. These upgrades open the door to more powerful automations using Guru content. File Storage Sources Now Support Multi-SelectDropbox, SharePoint, OneDrive, and Box sources now support selecting multiple files, folders, or even entire drives. You can also skip the selection altogether and sync everything your account can access—great for large or complex file structures! Smarter, Simpler Source ManagementWe’ve made some changes to the Sources page that make viewing and managing your sources a breeze! Rename a Source: Tidy up your list by renaming sources directly from the 3-dot menu (this currently only applies to a subset of sources) New Table View: A compact layout makes it easier to review source details at a glance. Expanded Source Tiles: Tiles now show the type of data (like "Asana Tasks") before you add them. Better Sync Visibility: View sync status by source and by individual sync. Permissions Table: Non-native sources now display a table of permission details. Reauthorization for Prismatic & Merge: You can now reauthorize these sources without starting from scratch.  New Workspace Permission: Manage All GroupsAdmins can now grant a permission that allows users to manage membership and settings for all Groups in the workspace.Featured Content Block for PagesThere’s a new block in town. The Featured Content block lets you bundle Cards, People, Collections, and Folders into a single section. You can search across your workspace for people and cards or paste in links directly for the rest—it all displays cleanly in one spot. Confluence Native PermissionsA new Confluence source is here that respects native Confluence permissions. Choose to sync everything or just select spaces—either way, permissions are automatically inherited. This source is added alongside the existing one, not replacing it. Duplicate Pages and RowsPage Owners and Admins can now duplicate entire pages or individual rows from the left nav. Pages copy over all content and styling but not permissions. Perfect for reusing layouts without the manual lift.

Howdy gang! We’re back for another Release Roundup!June was a busy month as you’ll see - with a monumental update to Permissions, and a host of other improvements. We deeply appreciate your continued feedback, so please keep it coming!  A Major Update to Permissions Custom RolesYou can now create custom roles which allow you to control what users can and can't do inside of Guru. Custom roles provide flexibility and granular control over the types of actions that users can perform by allowing Admins to create a role and assign it specific permissions over specific objects within Guru. Within the "Manage" menu, there is now a new item titled "Custom Roles" that lists all of the available permissions, system roles and custom roles for the workspace.  Roles & Permissions pageAdmins can duplicate an existing role to use it as a starting point, or create a new custom role from scratch. Once a custom role has been named and created, the Admin can then utilize the toggles to select which specific permissions the custom role should have. Custom roles define permission profiles but don't grant access by themselves. Each permission only becomes active when you assign the role to a specific object. For example, a role with Collection, Knowledge Agent, and Page permissions will only grant those specific permissions on objects where the role has then been explicitly assigned to a user.  Creator and OwnerIn addition to the flexibility added from Custom Roles, we’ve also released two new System Roles: Creator and Owner. Users with the Creator role have the ability to create Collections, Pages, Sources and Knowledge Agents. Once one of these “objects” has been created, the user that created them will automatically become the Owner of them. An Owner of an object can Edit/Share/Delete the object, and can see the analytics for that specific object. So for example, let's say Noah is a regular user and is not an Owner of any pages, collections etc... but is then made the Owner of the "Product Hub" page, he will be able to edit that page, grant other users Viewer/Owner access to the page, and delete the page. He will also be able to view analytics for the "Product Hub" page and ONLY the "Product Hub" page. Just like Custom Roles above, the permissions of an owner only apply to the specific objects they've been granted "Owner" status on.Permissions can be a tricky topic, so if you’re looking for a more details, check out this video! Draft a card from an Answer!Users can now convert Knowledge Agent answers into draft cards with a single click. If you’ve got author permissions and see a solid answer in the AI Agent Center, smash that “Draft a Card” button to open a pre-filled Card Editor—no copy/paste required! Draft card from answer gifDomain Delegation for Google DriveThere’s a new way to connect Answers to Google Drive! With domain delegation, users can now sync EVERYTHING in their company's Google Drive! Users will still only have access to content they personally have access to in Google Drive, preserving native permissions in Guru.Domain Delegation is a great option if:You need to index content across your entire organization. You want each user in Guru to search only what they personally have access to in Drive. You are rolling out Guru at scale across a company or enterprise. Larger organizations, enterprise rollouts, or any case where content is spread across many users and teams, and you need search to reflect real Google Drive access.Admin RequirementsYou must be a Super Admin in Google Workspace. You must configure domain-wide delegation and authorize Guru's API scopes. You must provide Guru’s service account client ID.Keep in mind: while it is the most thorough option, Domain Delegation is not quick. It can take days to fully sync an entire Google Drive workspace.  Duplicate Pages Page Owners and Admins can now duplicate a page directly from the left hand navigation menu.  Duplicate page buttonDuplicating a page will create a new page draft with all the content and styling of the existing page, but will NOT inherit any of the permissions of the existing page. This allows teams to easily utilize existing pages rather than starting from scratch when creating new pages.  New Sources for AnswersKnowledge Base:HelpjuiceCRM:Affinity  Keap Microsoft Dynamics 365 Sales Pipedrive Zoho CRMUpdate to 4.1 MiniAnswers is now powered by OpenAI’s latest and greatest model! We’ve measured a significant increase in answered questions and the quality of answers since switching. 4.1 Mini is MUCH better at following instructions, so if you’re looking to experiment with a new prompt for a Knowledge Agent, now is the time!  Announcements Character Limit IncreaseThe max length of Announcements has been increased from 350 to 700 characters!

Howdy gang! I’m back with some exciting updates from the past month! As always, thank you for the continued feedback and please keep it comin! Link Directly to Content in Guru Cards and PagesSections within pages and published cards now have a small hyperlink icon next to them, that copy a direct link to the section the clipboard when clicked. When that link is visited, the page will highlight and autoscroll to the linked section. We are currently working on two improvements for this feature which will allow you to link to sections of a draft, and making the scroll/highlight more smooth when clicking on a link that leads to the current page.  Link to content in a card Link to content on a page AI Agent Center ImprovementsThis is one I’m particularly excited about! In addition to renaming the AI Training Center to the AI Agent Center, users can now Archive questions in the AI Agent Center! Sometimes a question doesn't need to be corrected or assigned to an Expert, and would just end up sitting around in the AI Agent Center, clogging up the view. Now, you can archive questions to get them out of the view and get to inbox zero! When a question is archived, it will disappear from all filtered views besides "Archived" and "Show all" and can be un-archived from the "Archived" filterThe filters have also been rearranged to better match how folks use the AI Agent Center, moving No Answer Returned and Flagged to be the first two filters.  AI Agent Center Improvements Managing Pages Just Got Easier! From the left navigation menu, you are now able to:Edit a page Edit a page’s permissions Reorder pages Expand/collapse parent pages Make top level pages child pages and vice versa. Admins can reorder any page in the workspace:Reorder pages Users can expand/collapse pages in the left nav - this only collapses the pages for the user, not the whole workspace. Collapse pages Pages can also now be made into child/parent pages directly from the left Nav, Admins can do this with any page in the workspace.Nest/Unnest pages Admins will see an eye icon at the top of the left nav that when clicked, will allow them to toggle pages they're not explicitly added to, decluttering their left nav. Show/Hide pages Collaborative Editing for PagesThe collaborative editing that we all know and love for Cards is now live for Pages as well!Now multiple users can edit the same page while it is in draft mode. This not only simplifies the actual drafting of cards but version control as well - users don't need to worry about changes made to a drafted page overwriting the changes from another user.  Collaborative editing a page Miro Source for AnswersWe now have TWO Miro sources for Answers: Miro and Miro Enterprise.The basic Miro connector connects to the Free, Starter and Business plans while the Miro Enterprise Connector supports the Enterprise plan. The other key difference between the two is Miro Enterprise Connector supports Native Permissions for synced content while Miro must be permissioned in Guru. The Miro Enterprise Connector is still in Beta as we’re continuing to test it, but feel free to get started with it if you’re on a Miro Enterprise plan!  Miro sources 

Howdy! It’s time for the March Release Round Up!March was a busy month for us, shipping these updates and working on some exciting changes around permissions, the AITC and more. So read all about it and come back next month for what should be a very exciting edition!We always appreciate any and all feedback, questions, comments so sound off below if you have something to share!  Answer DetailsAnswer Details is a MAJOR upgrade to the Answers user experience that provides context about how a particular answer was arrived at. You can now see what keywords were used for the search/answer, what sources were used, and by far the most exciting: a detailed explanation of how the keywords and sources were used to generate the answer.  Smart Unfurl Smart unfurl allows you to easily add rich media to cards and pages simply by pasting a link! When pasting a Guru card, Guru profile, Google link or external link - there is now a small popover menu that allows the link to be pasted in a number of different formats. Below are some examples of what Guru content looks like when unfurled. TitleTitle Unfurl  ListList Unfurl  GalleryGallery Unfurl  Embed Embed Unfurl Google Drive Folderless Sync When connecting Google Drive you now have the option to leave the folder selection blank to sync everything the authorized account (i.e. the account they're using to create the source) has access to. When a folder is selected, all documents and subfolders in that folder will be synced.  Knowledge Agents are now Using 10 SourcesAfter doing some internal testing, we found that increasing the number of sources for answers from 3 to 10 led to spectacular results, so we made that change across the board!  10 sources allows for more context to be passed through, resulting in higher quality answers from Knowledge Agents!   

Howdy! Howdy! Howdy! It’s time for yet another Release Round Up!February was pretty quiet for us so there’s only a few items to report on but we have a number of very exciting irons in the fire that are coming your way soon! As always, we deeply appreciate any and all feedback, questions, comments so sound off in the comments if you have something to share!Page AnalyticsPage analytics adds a new "Pages" item in Analytics that allows Admins to see how their users are interacting with their pages.There are two new tables that show the total views by page, page views by user. Both tables can be filtered by Date, User, Group and Page Name. A Screenshot of Page Analytics​​​​​​Remove Collaborators from DraftsCollaborators can now be removed from drafts. At this time, any collaborator can remove any other collaborator, however you cannot remove yourself from a draft, nor can you remove the owner of the draft. (The owner of the draft is the person who created it) The new “Remove” button allowing for the removal of a draft collaborator Answers Formatting ImprovementThis is a small but mighty change that greatly improves the formatting for Answers containing code blocks, tables and bullets - making it easier to read information dense answers.     

 Answers Analytics Gets an Update!This update to Answers Analytics replaces the previous "Answered Questions" and "Unanswered Questions" on the Answers Analytics page with a single table of all questions for your team and adds more rows of data related to each question. Additionally this table is exportable for all my folks who would like to slice and dice it in your favorite spreadsheet tool!The 90 Day Limit on Slack Syncs Has Been Removed!When connecting Slack as a source, there is no longer a 90 day time limit on the synced data. All channels selected to be synced will have all their content synced. This change does not impact existing Slack syncs, if you have an existing Slack sync and want to take advantage of this change, you will need to delete it and re-add it. However, we will not longer be purging data after 90 days, so existing Slack syncs will continue to sync data beyond the 90 day window starting January 30th. Speaker Notes are in the Building!Speaker notes from Google Slides will now be synced and used when generating answers! This change will only apply to newly synced or modified files, so previously synced and unmodified files won't be impacted. Links within Guru are now snazzier and more accessible than ever!All links now appear as black with an accessible underline by default, ensuring clarity and inclusivity. If you prefer the classic link colors, they can be customized through the text style menu in both the editor and custom pages. Check out the blog post if you’d like to learn more about this change! Upload Files to Knowledge Agents During Creation"File Upload" is now an option when creating a Knowledge Agent! When selected, you will go through the normal file upload workflow and once complete, can create your new Knowledge Agent with just uploaded files - no need for any other sources! Files uploaded during the creation flow are self contained within the Knowledge Agent itself (i.e. not available to other Knowledge Agents,) and are can be removed in the Files tab of the Knowledge Agent.  File Upload SelectionChoose File to Upload Permission Knowledge Agents During CreationThis is a small improvement to the Knowledge Agent Creation flow that adds a second step where Admins can set permissions for the Knowledge Agent at the time of creation - simplifying the process of adding Viewers and Experts!Set Permissions Button Add Viewers and Experts Monday.com integrations just got easier!When setting up Monday.com as a source, you can now select multiple Boards and Groups, rather than having to set up a new integration for each Board/Group combination. All existing legacy Monday.com sources still work, but if you want to add any more Monday.com boards/groups, they will be going through the newer source. 

Howdy!We’re back for a very special holiday edition of the monthly roundup! With the Holidays right around the corner, we will not be releasing anything new until January so this is everything we’ve released in November and December and golly there is quite a bit to talk about!  Say Hello to Knowledge Agents!What we previously referred to as “Answers” has evolved into the “Knowledge Agents.” Why the name change? Well Answers absolutely rocked at providing answers to questions, but as we continue to iterate, we have all kinds of exciting places we want to go, and answering questions is only a part of that, so it felt a little limiting. Knowledge Agents is the first step in this exciting journey, allowing you to create tailored agents that cater to the distinct requirements of any team within your organization. You can create as many Knowledge Agents as you need and customize the prompt, permissions and sources for each Knowledge Agent, allowing for all kinds of electrifying use cases.Does your support team need an agent that can summarize support tickets, offer solutions and write in a customer-facing tone? Say no more!   Does your sales team want an agent that can pull in data from SalesForce and Gong to explain why the prospect wants to “Push til after the Holidays?” We got you!   Are you currently watching Dune Prophecy and want to upload the entire Dune series in pdf form to an agent, making it your ultimate science-fiction answer companion? Fire away!Knowledge Agents can be tied to specific custom pages, websites in the extension and of course Slack Channels. You can also access each one via API, so your team can utilize the right agent wherever they’re working!Knowledge Agents also come with improved question detection, so when asking a question, you no longer need to include a question mark at the end.  Custom Pages Are Here!You now have the ability to customize your workspace’s homepage as well as create custom pages - offering more control over the look, feel, content and organization of information in Guru! After creating a new page, you can add, reorganize and resize blocks for different types of content including:Text Images Video Table iFrames Adding a Featured Cards Content BlockYou can add Guru specific content blocks allowing you to showcase featured Guru cards, authors and trust score. Did I mentioned that you can even add specific Knowledge Agents to specific pages! Adding a Knowledge Agent to a Custom Page More Control Over AnalyticsYou now have more control over who sees analytics in your workspace! There is a new Workspace preference called Analytics Access that allows Admins to hide Analytics from all users but Admins, so you can ensure only the right folks have access to analytics. Analytics Access in Workspace Preferences The Extension Gets a Glow Up!The Extension has gotten some love, bringing it into parity with the web app just in time for 2025!With this update, Knowledge Agents are now live in the Extension, so you can access your preferred Knowledge Agent wherever you are. This also means that external sources are now returned and listed when searching or asking in the Extension. Additionally, search results within the Extension can now be filtered, making it easier than ever to find exactly what you need. The Extension, now with Knowledge Agents, Sources and filters!Multiple Connections of the Same SourceYou can now connect multiple instances of the same application as sources. So for example, if you happen to have two different DropBox instances within your org, you can now connect both as sources! Inherited Permissions for File Storage! When setting up a File Storage sync (Box, Dropbox, OneDrive, Sharepoint) users will now have the option to utilize "Inherited Permissions" which means they can sync everything from their selected source, and Knowledge Agents will respect the permissions from the source application. This simplifies the setup and management of file storage sources, and ensures that users will only be able to search and gain answers for content they already have access to. Selective Sync for Ticketing Selective Sync offers admins managing Ticketing sources (ZenDesk, Trello, Jira, etc…) more control when adding their sources by giving them the option of filtering what data is synced with Guru. The available filters differ slightly from source to source, but they all are able to be filtered by the modified date. Meaning you can set it up so that only tickets modified after a certain date are synced, keeping your ticketing sources up to date with only relevant information!

Howdy! Howdy! Howdy!It’s Noah, from the Guru product team with another Release Roundup™!October brought some much requested improvements to Slack and Google Drive sources as well as adding some new sources for Answers. November is shaping up to be the most exciting month of the year for us with Knowledge Agents and Custom Pages rolling out today (more to come on that front!) so stay tuned! Slack Inherited PermissionsWhen setting up a Slack sync, you now have the option to utilize "Inherited Permissions" which means you can sync everything from selected Slack Channels to Answers, and Answers will respect the permissions from Slack.This simplifies the setup and management of Slack sources, and ensures that users will only be able to search and gain answers for content they have access to in Slack. Something worth noting, using Inherited permissions will require a Slack Admin to setup. Slack Connection Configuration Google Drive V2The Google Drive source has been majorly improved! Inherited Permissions - When setting up a V2 sync, you will be able to assign groups that can access the content via answers as usual, or you can utilize "Inherited Permissions" which means you can sync the folder to answers, and Answers will automatically respect the permissions from Google Drive, so users will only be able to search and gain answers for content they have access to in Google Drive.Event-Based Syncs - In V1 Answers would re-sync Google Drive data every 6 hours. This created opportunities for confusion as we all know Docs, Slides and Sheets are being updated constantly, and Answers was always a few hours behind because of the 6 hour delay. Now, if the sync is set up with inherited permissions, when content is updated in Google Drive, it will automatically refresh in Answers, so Answers always has the most up to date content. Inherited permissions are required for event-based syncs, otherwise content will sync every 6 hours.   Shortcuts - V2 allows for "Google Shortcuts" to be synced (regardless of inherited permissions or not,) so both file and folder shortcuts can be synced as if they were "normal" file. (A shortcut is when you copy the link to a file and put it in another file, but you don't actually move the file itself Similar to Slack Inherited Permissions, to take advantage of the Google Drive Inherited Permissions you will need a Google Drive Admin to approve it.     New SourcesAs always, we have some new sources!Kustomer Knowledge Base   Veeva Vault QualityDocs 

Hello! Hello! Hello! It’s Noah, from the Guru product team with another Release Roundup™!We’ve been hard at work on some very exciting updates to Guru, but in the meantime we’ve continued to add new sources and improve Answers via the default prompt. Read all about it below and keep your eyes and ears open for some big updates coming soon! File Upload Source for Answers is here!The File Upload source allows you to - you guessed it! Upload a file as a source for Answers! Adding a source is similar to syncing other external sources, except now there's an option to name the source and provide a description prior to selecting which groups the synced content should be shared with.Once connected, users can expand the File Upload source to view synced files, open them in a new tab to view the actual file that's synced, as well as remove files or add more.  File Upload ModalView File Upload Source  There’s a New Default Prompt in Town!After much feedback, experimentation and testing, we’ve released a new and improved default prompt for Answers! Answers are now more detailed and informative while not being constrained by a word count. This change did not override custom prompts - so if you’ve been using a custom prompt nothing changed for you. Here’s what it looks like:New default prompt text  Guru Help Center Source has Arrived! Ever had a question about how to use Guru and wanted to use Answers? Well now you can!Guru's Help Center can now be added as a source for Answers and it’s super easy to do. Just head on over to the Sources page and select the Guru Help Center, define your permissions and there you have it!  Guru Help Center Source Icon Guru Help Center Source Modal  Say “Hello!” to ReadMe Docs Connector!We’ve added ReadMe Docs as a source for Answers, so go ahead and sync all the ReadMe documentation you want into Guru!  ReadMe Docs Source Icon 

Howdy! It’s me, Noah, from the Guru product team! As we say goodbye to summer and hello to fall, I’m here with an update on some recent features we’ve released!  Custom PromptsStarting with my personal favorite: Customizable prompts for Answers! From Workspace settings, Admins can now update the default prompt instructions - so answers will crafted in specific lengths, tones, formatting and more! It will even respond like a pirate if you wish!Pirate prompt Before saving your exciting new prompt, you can test it on your Guru content to ensure it’s working as expected. And if you ever decide to go with the reliable default prompt we provide, you can do so by clicking “Revert to default prompt” Pirate AnswerA New Default PromptWe’ve gotten a lot of feedback around all things prompts (and keep it comin!) and we’ve made some improvements to the default prompt that Answers uses. The new prompt will provide a more detailed and reliable answer than the previous prompt. This new prompt is being slowly rolled out in phases, so some of you may already have it and if you don’t you will in the very near future! If you’ve set up a custom prompt, this does not apply to you though as the new default prompt isn’t utilized unless you revert to it.  New Default Prompt  Connected Sources ImprovementsWhen clicking into the Connected Source, the modal now shows the name/type of the object, the object count, the sync status and the last completed sync. This is helpful information if you’re trying to determine how much data a specific sync actually brought in or you’re trying to determine which objects are synced with a source application.  Connected Source Detail View Additionally, we’ve now made connected sources more noisy when they break - so when we encounter an error while syncing, admins will receive an email notifying them which syncs have failed and when.  Slack Source ImprovementsIf you’ve connected Slack as a source, you can now see Slack content when using search, not just Answers! Slack content can also be filtered, just like other sources. We’ve also removed the 25 Slack channel limit for Answers, so you no longer have to make the difficult decision of whether to add #dogs or #company-announcements as a source for answers - just add them both!  As always, we deeply appreciate all the discussion and feedback from you all! See you next time! 

The New Search Experience is Here! We’ve improved search to shorten the time it takes to find the information you need! In addition to a snappier search, you can now search across all of your connected applications and provide your users relevant results based on their access level. And as I’m sure you may have noticed by now, searching is more front and center than ever with a new header and more prominent input.      Text Alignment options now available in the Editor!Authors now have the ability to align text to the left, right, center or justified within a Card, callout box, table cell, etc. Image Linking!You can now add a link to an image which will open a new tab when the image is clicked. Once added, authors will see the link in the menu bar and have an option to edit the link or pressing a button to remove the link. In "view" mode, this image becomes clickable and will open a new tab using the link provided Full Width Images and Tables!Tables and images can now be expanded to be full width so that they expand to be the size of the space it is given! This includes things like call out boxes and collapsible sections.  

For all workspaces with access to AI features, the Answers review table has been moved out of Tasks to its own top-level navigation item called the AI Training Center! As a result, the admin view of Answers has been removed, Admins will now see all Answers asked in their current workspace from the AI Training Center.   Top Sources View in AI Training Center Thanks to your feedback, we’ve also added a new separate “Sources” section in the AI training center. This view gives clarity into the most used Sources, so you can quickly identify the Sources that have been used the most to answer questions.  The Sources view in the AI Training Center  Expanded Source View to see the Questions related to each source 

Over the past few months you may have noticed some changes - we’ve been slowly releasing updates to our UI to simplify using Guru. Below you will find a round up of all updates we’ve made.  “Settings” is now “Manage”The Settings page has been renamed to Manage. Additionally, the Manage menu is now invisible to read-only users. Within the Manage section, there is now a nested Users and Groups menu which contains Users, Groups and Admin management as well as HRIS Sync and SSO/SCIM management. Read-only users can access a modal containing a list of their workspace admins from the Org Chart (which is now located in the avatar menu). Sources has moved to its own pageThe Sources page for Answers has moved! It can now be found in its own section of the Manage page! Get in there and add some sources!  “Tasks” can now be found in the top navigation barUsers can now access Tasks directly from the top nav bar. There is no change in functionality of the Tasks icon and users will continue to be able to access Tasks through the left navigation.  Org Chart can now be found in the avatar menuOrg Chart has moved from the left navigation menu to the avatar menu. The previous URL still works so if anything is bookmarked no need to make any changes!   Collection Settings now has its own dedicated page within ManageCollections Settings has moved to the Manage page! Now you can manage everything related to your collections in one place including Knowledge Syncs, Duplicate Detection, Auto Archive settings and Knowledge Triggers. My Drafts now has its own page in the left nav“My Drafts” has been moved out of “My Library” to its own page in the primary left navigation. This page is only visible to users with an author role.  New Workspace Preference PageYou will find a new section within the Manage page called 'Workspace Preferences' that contains many of our workspace configuration controls. The page contains branding customization, domain discovery, welcome message preference, org chart toggle, card comments toggle, assist toggles for reader and authors, and the answers feature toggle. Additionally, the ticket linking feature has been moved to the Apps and Integrations page next to AI Suggest Text.  

Hello Guru Community!We have a delectable assortment of product updates available as of this morning that address some of our most frequent feature requests and feedback! Publishing Workflows Collection owners now have more control over their publishing process! With Publishing Workflows, Collection owners are able to limit who has the ability to publish content to a Collection by group, so only users from selected groups can publish content. If no groups are selected, users will only be able to publish cards as drafts.     Private Slack Channels for Suggested Answers and SourcesPrivate Slack channels can now be added as a source for Answers! Guru admins configuring private channels will need to be a member of the private channel in order for it to be an option in the sources menu.  Additionally, Suggested Answers can now be configured in private Slack channels as well Add Filters to Scheduled Reports in AnalyticsYou can now use filters in scheduled reports! If you’ve selected a value for any filter and saved the view, you can then go to schedule your dashboard as usual with the option to "Select View" under the "Frequency" section.    SFDC Knowledge Sync Now Supports Locale-Specific SyncingA new dropdown has been added to the Knowledge Sync setup for SFDC allowing users to select a locale from their Salesforce domain for syncing. This approach is identical to the behavior of the locales function for the Zendesk Knowledge Sync.  

Good morning Guru Community! 👋 We recently shipped a small update to individual Card sharing settings. Now, when public Card sharing is disabled for a Collection, the checkbox for the ability to share attached file links publicly (when creating a Card in that Collection) is also disabled.Existing published Cards file sharing permission settings can be updated in bulk using Card Manager. Learn more in the Help Center article Changing a Card's Privacy and Sharing settings. Reach out to a workspace admin if you’d like public Card and file sharing to be enabled for a Collection you’re working in.

Hello Guru Community!We just launched a number of updates that will improve the way that you can train Guru to continuously and automatically improve Answers! AI Training CenterAuthors, admins, and collection owners have a new page within their Tasks called Answers. This is a table that will display questions they’ve asked, Answers they’ve edited, and Answers that reference Cards that they are the verifier of, limited to the last 90 days. Users can easily sort through questions based on their status (not answered, flagged, or marked correct), and if an Answer was assigned to them to review. Once you click on any question, you can:Review the Answer that was given and see the sources cited Update the status of the question (e.g. mark it correct or flag it) Assign it to an expert to review Edit the Answer’s sources and automatically refresh the Answer Improve future Answers:Now, when you edit an Answer by updating the sources the Answer pulls from (up to 3), those same sources will be used to produce an Answer when that same question is asked in the future by any other user. This flow will help improve and ensure the accuracy of Answers across your team.  New digest and notifications:Authors will now receive a new weekly digest via email, Slack and Teams that shows a list of questions from the week that were answered with Cards that they verify. If an Answer is updated, the original question asker will get a notification via Slack or email.  If you’re an admin, you can continue to see a consolidated list of questions asked in your Guru workspace from Settings > Guru Tools > Answers.  

Hello Guru Community!We are coming into the new year hot with some exciting new sources for Answers and features within the editor. New sources for Answers: You can now connect Box, Dropbox, OneDrive and SharePoint as sources for Answers. Similar to how Google Drive for Answers integration works, you have the ability to select which folders you want to connect to Guru, so only specific content is used to answer questions. As a best practice, we recommend using a system account when connecting to a new source application, instead of your personal one. This gives you a very transparent view into exactly what folders and files Guru has access to and ensures Guru only pulls content from approved sources when suggesting answers.If you’ve previously set up a Box or Dropbox sync, you’ll need to update your integration, as we’ve improved the experience to be folder selection-based rather than syncing everything. Upon adding a folder, your previous sync will be replaced.  Slack as a source:We’ve also added the ability to connect to Slack as a source for Answers, which enables users to find Answers from knowledge sharing that may be happening in channels and threads. You’ll be able to connect 25 Slack channels - we recommend ones where a lot of questions are asked or knowledge is shared. Once connected, users can ask a question in Guru and Answers will use those Slack channels (plus any other connected sources) and knowledge stored in Guru to surface an answer. To learn more, check out our Help Center article.  And, we’ve added a few delightful features to our editor to make knowledge more engaging and easier to consume: Callout boxes: Use callout boxes to highlight important information within a card and customize with a colored background. Collapsible sections: Create sections within a card that can be collapsed and expanded. Both features can be accessed from the top navigation bar when editing a card, or with the forward slash (/) command.  

Hi there 👋 We’ve released an update to the Tasks verification queue that streamlines the number of columns plus adds some new actions you can take, without having to open the Card. When you hover over a Card in the “Unverified Cards” queue, you’ll be able to copy the link or archive it at the touch of a button.Collection owners and authors on Builder plans and above whose admins have implemented auto archive will see a new tab in the Tasks verification queue screen labeled “Auto Archive”. This will allow users to see Cards that they are the verifier of that are scheduled to auto-archive. From the queue, they can choose to open the Card and verify it (removing it from the auto archive queue) or use quick links to archive or copy the link. Learn more about the verification queue and auto-archive here. 

Hey Community! Today, we released a new automated feature for all teams on Builder plans and above that will help you keep information in Guru fresh and trusted by archiving low-engagement, unverified Cards. Auto archiving runs in the background and takes the manual work out of identifying content to clean up in Guru. Archived Cards won’t appear in search results or Answers, and can be restored any time if you want to revisit, refresh, and republish them. You can keep encouraging your teams to capture and store information in Guru, with the foresight that Guru will step in to identify what Cards are going stale and archive them on your behalf. This takes away some of the manual work of verification by allowing experts to focus on verifying the most important content, instead of out-of-date Cards that aren’t being viewed. Auto archiving outdated information has the added benefit of improving the quality of Answers generated using Guru content. If you’ve been using Answers and seeing unverified Cards in the sources, you’ll see an immediate improvement after auto archive cleans out the stale info. Admins can access the auto archive feature in Card Manager. As part of this release, the layout for the Card Manager page has changed to a side navigation. This is part of our overall effort to create a consistent navigation experience inside of Guru.  We’ve implemented auto archiving with default archiving settings that reflect best practices from our most successful customers, based on our decade of experience in knowledge management (KM). Cards that will be auto archived are ones that have been unverified for 6 months or longer and have had 0 views while being unverified. We’re also giving admins control over how this feature gets implemented in your instances, so auto archive can reflect your company’s KM strategy. Admins can preview Cards that are about to be archived and remove Cards from the archive queue. If you’d like even more control, you’ll be able to adjust the criteria used to determine which Cards are auto-archived.  If auto archive isn’t right for your company, admins can choose to turn this feature off by contacting our support team. To give Collection Owners more control over this feature, auto archive is turned on at the Collection level. Collection Owners are often closest to the content stored in Guru, so they’re better able to make a call on whether specific Cards should be archived. The owner of each Collection will be able to choose the custom criteria for their auto archive, or turn off auto archive for certain Collections. As with workspace-wide auto archive, the default settings will be on by default if no change is made. Because this is a new automated feature, we recommend communicating your auto-archive settings to Collection owners who don’t have admin access so they know what to expect. If you have Cards that meet the default criteria for auto-archiving, they will be listed in the “Auto Archive” queue within Tasks and the actual archive will occur on December 10th. You have a week to adjust criteria, review the queue, and remove Cards from the queue. Every week, the process will repeat, with a new list of Cards to be archived available in Card Manager. Once your first auto archive has run, you’ll be able to filter by auto archived Cards in Card Manager and view the queue of Cards scheduled to be archived in Tasks. This will give you a chance to see content that has been automatically cleaned up versus content that’s been manually archived by your team. If anything unintentionally got included in an auto archive, you’ll be able to restore that Card to its original Collection.Learn more about auto archive in the help center. 

Following up on our release of inline comments on published Cards, we’re now introducing inline comments for drafts. Share feedback with authors right within the collaborative drafting experience. No need to leave Guru to work together on company knowledge! Leaving a comment on a draft works just like leaving a comment on a published Card. Highlight the text you’d like to attach the comment to, write your note, and click Save. Authors can respond to and resolve comments while in draft mode. Comments left in drafts will be automatically deleted when publishing so editing activities don’t confuse people who are not a part of that process. But don’t worry–Guru will remind the publisher of this fact so they won’t be surprised! Check out more information about working with inline comments in the help center. 

Hello Guru Community! We have yet another exciting release for Answers today - introducing Suggested Answers in Slack!Suggested Answers gives your users the power of Answers without having to leave Slack. When enabled in a Slack channel that has the Guru app installed, Suggested Answers will proactively answer questions using Guru content via thread.The trigger for Guru to attempt to answer a question is ending a Slack message with a question mark. So once enabled for a specific channel, Slack messages containing a question mark will automatically generate an answer from Guru. Here’s how it works:Admins can add the Guru Slack app to your Slack instance, if you haven’t done so already. In the Apps and Integrations area of Guru, an admin can click the “Add a channel” button and select the public Slack channels where you’d like to enable Suggested Answers. In Slack, invite the Guru app to those channels. Bask in the gratitude of your SMEs, who will save time whenever Guru automatically answers a question for them! For the moment, only Guru cards that are shared with the “All Members” group will be used to answer questions. We’re continuing to invest in this feature so we’d love to hear what you’d like to see from Suggested Answers in Slack! Let us know in the comments below.    

Hi Guru Community! In our continued project to create consistency in Guru’s navigation, we’re adding a new left column navigation menu in Card Manager. This update moves the tabs from the top of Card Manager into the left panel and moves the Duplicate Detection feature from Settings to Card Manager. We hope this update will make it easier to navigate between functions as we continue to build new capabilities into Card Manager!  TIP: you can collapse the main navigation menu in the far left column to maximize your screen real estate. Just click the icon to the left of your workspace name at the upper left corner to collapse or expand the menu!  

Hi Community! We’ve shipped a small-but-mighty release that will make cleaning up your content an even smoother process. Starting today, if you try to archive a Card that is linked to other Cards, you’ll receive a warning prior to archiving. That warning will include a list of Cards linked to that Card as well as drafts which will be affected by the archive. You can then make an informed decision about what to do with the Card you’re about to archive: either go ahead and tidy everything up, or make some quick edits to keep your existing, non-archived content up-to-date. Here’s what the new linked Cards warning will look like: 

Hi Community! Starting today, you can participate in the open beta release of Dropbox as a connected source for Answers. Just connect your company’s Dropbox account, and users will be able to generate Answers based on the information stored in documents and folders.As a reminder, admins will be able to review all Answers that are generated by Guru, along with the sources used to generate those Answers. You’ll be able to assign any Answer to an expert to have them check it–and the sources used–to make sure everything’s accurate. Check out the help center for more information.  Here’s how it works:In the Apps and Integrations page, admins can navigate to the Sources tab and connect Dropbox using their credentials.  This step defines the universe of potential documents that can be sourced for Answers. TIP: If an admin doesn't want their personal credentials to define this set of resources, they can set up a separate Dropbox account with access permissions only to those folders they wish to use for Answers. The admin will receive an email once the Dropbox source is synced. This usually takes a few hours. When an end user asks a question using Answers, their permissions will be automatically inherited so Answers will only be able to generate a response based on documents the end user has access to within the universe of folders initially defined by the admin. FOR EXAMPLE: The admin sets up the Dropbox source to include every folder and document in the company. When a support agent asks a question, only documents from within the Support folder to which they have access will be used. Documents from the Sales and Marketing folders will not be used for that Answer because that support user doesn’t have access to those folders (even though they’re connected to Guru).   With the current set of Dropbox permissions that Guru uses to authenticate the Dropbox integration, group permissions are not carried over at this time. This means that a file or folder shared with a group would need to be shared individually with the end user prior to being used to generate an answer.  This scenario applies to both the admin creating the initial connection as well as to users who are getting Answers. FOR EXAMPLE: Carlos, Amanda, and Janelle are the members of the Marketing group in a company’s Dropbox instance. Carlos’s user name has been granted individual access to a working doc that he’s been drafting with colleagues. That doc is later shared with the Marketing group. Answers will be able to use it to generate a response for Carlos. But because Amanda and Janelle are not individually shared on the doc, Answers will not be able to source that doc to respond to Amanda and Janelle’s questions.

Hi Guru Community!I’ve got another exciting update for Assist that just launched today. Admins now have the ability to fully customize the Assist actions for authors across their Guru Workspace. With Assist prompt management, admins will be empowered to:Remove/turn off any existing default actions from the Assist menu Customize your menu to reflect only actions you want your team to be using.  For example, don’t want anyone on your team writing in a witty tone? Simply disable that action for everyone, or specific groups of people.  Add a new action for editing existing writing Give your team members actions that let them edit their knowledge more efficiently. For example, if you want all your authors to keep their knowledge content as concise as possible while sticking to your branded company tone, you could add an action to the menu called X company concise + tone adjustment with the following prompt: “Edit to be more concise, then adjust the tone to be friendly and professional.” Add a new action for creating content from scratch  For teams that are creating content with similar formats, you can create a prompt that your authors can use as a guiding outline with your approved style and tone already built in. For example, you could add a menu action called How-to article outline with the following prompt: “Create an outline for a how-to article in the voice of an HR Specialist. It should be direct, but at the same time, empathetic and friendly.” With Assist prompt management, you can ensure the company stays in compliance with your organization’s brand and best practices. Admins can access Assist prompt management by going to Settings > Guru Tools> Assist > Assist for authors.We’d love to hear examples of how you’re customizing Assist for your authors! Feel free to share below in the comments.