New Card Insights: See how many Guru Cards link to any given Card

Hi everyone! We know how important it is to be able to link Guru Cards to one another to create continuity across your knowledge base, so we’re excited to provide more context around how and where your Cards are linked to each other in Guru. On the details tab of a Card, you’ll now be able to see how many other Cards in Guru link to that Card. 20 other Cards in Guru include a link to this Card written by Guru’s co-founder and CEO, Rick.Providing a list of Cards that link to a Guru Card will help both authors and end users understand the significance of that Card’s topic and the sprawl of that information. Seeing that a Card is linked to from 10 other Cards can help you draw connections between knowledge across authors and Collections. Users will only be able to see the Card titles in the linked list that they have permission to view; any other Cards will display as inaccessible so as to maintain your knowledge security.Card titles will not display to users who do not have permissions to view that Card.This additional context is especially important when it comes to archiving Cards – without understanding how any given Guru Card is referenced throughout your knowledge base, it’s impossible to understand the impact of archiving that Card. If Card A includes a link to Card B and Card B is archived, the link on the Card A becomes broken. Broken Guru links create a confusing experience for users and leads to dead ends in your knowledge base. By providing visibility into how many Guru Cards link to a given Card, authors can proactively remove or update those links before archiving a Card, or even rethink archiving that Card in the first place. We hope this update improves your ability to make connections between information in Guru and helps you keep your knowledge base clean and accurate. Let us know how you plan on using this new information to better manage your knowledge in Guru!

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Expanding on-Card breadcrumbs to improve knowledge navigation

Hi Guru Community! To help provide more context about where a given Card lives within your knowledge base, we’ve expanded on-Card breadcrumbs in Guru to reflect every part of the knowledge hierarchy. Now you will see the full path to a given Card, including Collection, Board Group, Board, and/or Section (when applicable). Each part of the breadcrumb will be clickable, allowing for easier navigation between the layers of your knowledge hierarchy in Guru.Expanded breadcrumbs show how individual Cards ladder up to broader topics and promote knowledge discovery.Providing a full breadcrumb path is important for orienting users within a knowledge structure. Being able to see the visual navigation path from the broad Collection name down to the specific Card title helps users understand the broader context of any given topic. We also hope to promote enhanced knowledge discovery by making each breadcrumb element clickable. We know that content creators put a lot of thought and energy into knowledge organization; now end users will be able to see more of that organization, whether they navigate through the whole structure down to a specific Card, or simply arrive at an endpoint via search.For the time being, you’ll only see expanded breadcrumbs on Cards that live on a single Board. We will look to add support for breadcrumbs for Cards that live on multiple boards as a follow up. You’ll also notice that we moved the ‘Edit Board’ functionality from the top of the Card to the ‘More options’ menu on the side of the Card to make more room to expose expanded breadcrumbs. You’ll still be able to add Cards to Boards, remove Cards from Boards, and create new Boards all from the Card view, you’ll just find that functionality in a new location.You can add or remove Cards from Boards in the ‘More options’ menu.We hope you and your users find value in having more visibility into on-Card breadcrumbs! Thanks to those who highlighted the need for this functionality by sharing feedback here in the Community. You are integral in helping us make Guru better!

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A Major Machine Learning Update for Search

As many of you know, search has been a top priority of ours for a while. You might have noticed this from our roadmap updates (shared here quarterly!) or past announcements like the new algorithm, and snippets and highlighting. The consistency of this theme is because we know that search is critical to Guru serving you well, and it’s a top area of feedback. In light of this, we’re delighted to share our latest improvement to search for two reasons. First, it’s already having a positive impact on search performance, and second, because the technology powering it sets us up really well for improvements in the future - even beyond search!  Cool, what’s this fancy new tech?This improvement takes advantage of transformers–one of the fastest developing areas within machine learning, and specifically the deep learning space. Adding this technology means that Guru can now interpret the meaning of content. 🤯  If you’re following the search industry, this area is called “vector” or “neural” search and it’s a big step forward. Transformers can interpret meaning because they learn how words are used in various contexts by paying close attention to other words and their order. Once they capture the meaning of a sequence of words they represent that sequence as a vector (a list of numbers). For example, "bank" has a different vector in "take money out of a bank" than in "along the Schuylkill river bank.” Representing text as vectors then makes it possible to use math to reason about different sets of text: these two pieces of content are similar, these two are not similar, this text is often found alongside this text, etc. AI-powered search is pretty cool, right? How does this help Guru’s search?We know from our data and your feedback that it’s not unusual for someone to search for something, not see what they need at the top of the list, search again, perhaps with slightly different wording, and then choose a Card that was in their original results list. Since most people focus on just the top few search results, this isn’t surprising. If a Card is not in the top five results, it often doesn’t get much attention (more than 90% of actions on our search results page happen within the first five results). For that reason, we know it’s critical that the most relevant results are as high in the list as possible. We also know from feedback, and personal experience, that having to remember keywords is not an easy way to locate the information you need.   With this improvement, Guru uses its new ability to infer the meaning of search terms and Card content as a way to re-order results for each search to ensure that the most relevant Cards are as high in the list as possible. This helps reduce the need to use the “right” terminology for a search. What does this look like in practice? Within our own company we see many searches for “wfh” and “work from home,” which intuitively, as humans, we know are related phrases. Before this update these two searches yielded very differently ordered results lists. Now, regardless of which is provided as a search term, at least two Cards related to our employee policies, which is usually what employees want, are in the top four results–jumps, in some cases, of multiple spots up the results list. In addition to using the meaning distilled from Cards and search terms, Guru now also takes into account the collective intelligence of your team as it searches for knowledge. Specifically, Guru pays attention to the meaning of all the different search terms used by your team and how users interact with results and uses what it learns from those actions as another factor when determining relevance. This means less figuring out what words to search with to get to the content you need because your teammates have already done that work and Guru has learned from it.Keep in mind that this new machine learning technology is one piece of a growing search architecture, there are many things that go into relevance. Illustration of an example search and result. Neat! You said this release has already improved search performance. How so?This enhancement finished rolling out on February 24th so we now have several weeks of data to review. We keep track of quite a few metrics for search, most based on click data and the type of interactions users have with results: do they open them, copy them, favorite them, etc. One of our main metrics focuses on how often someone interacts with a Card in the top five results, and what rank it had (was it first, second, third, etc.). This is an industry standard way of measuring search performance (for the search aficionados among you, this metric is MAP). Thus far we’ve seen the median of this metric improve more than 6%, which makes this one of the more impactful improvements of the last year. Being a median, this means some customers have seen significantly more improvement–some well over 10%!! We’ve also seen more than 8.5% improvement in searches where three or more words were provided (about 30% of searches)–which makes sense, the more words there are, the more content for Guru to glean meaning from. TL;DR: the numbers are looking good, and we believe there will be additional positive shift as the model gets to see more activity over time. What are the additional potential improvements you mentioned?It took a significant effort to put this technology in place but we decided it was worth it because it has great potential, even beyond search. With this new ability to relate content based on meaning, Guru could do things like form a picture of what content you tend to look at, and provide suggestions for content that’s similar in meaning. Additionally, since meaning is mostly language agnostic, Guru could draw relationships between content that is in different languages. Imagine searching in French and getting back the most relevant content that happens to be in English (which you also speak)! The possibilities are nearly endless and we’re so optimistic about them, we could write a whole blog post on the topic (actually we have, look for it later this week). That said, we’ll have to see where the road takes us – these are ideas, not a roadmap :) All this is cool, but this is a long post.Totally, this was a big update and there was a lot to share so we appreciate you sticking with us!  Also, while we’re pleased with the impact this update has had so far, we know there is still a lot of room to improve search so this is by no means the end of the road. There are many more algorithm, machine learning, and user experience updates to come. As always, if you have questions about this improvement, or search generally, please let us know in the comments below or reach out to our Support team. Thanks!  

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1H 2022 Product Roadmap Update

Hi Guru Community! 👋 It's been a few months since our last Product Roadmap announcement and we wanted to check in and let you know the latest. This roadmap looks out about 6 months. It outlines the big projects that our product teams are focusing on, but doesn't include everything we'll work on — there will be lots of little updates you can follow right here in the product updates section of the Guru Community. 1H 2022: Simplicity is innovativeThe theme of our Roadmap for the first half of 2022 is Simplicity is Innovative. This is one of our guiding product principles here at Guru, so we wanted to center our roadmap narrative around how we’re working to make Guru as simple and easy to use as possible. We know that there are many places that company information can and does live, so we want to make sure that when you choose to keep it in Guru, that’s an easy decision for you and your users. You'll see the theme of simplicity represented throughout our three persistent Roadmap focus areas. PRODUCT FOCUS AREAS We segment our Roadmap features using the following three focus areas: Ecosystem, Experience, and Administration. The features in our 1H Roadmap will nest under these themes. Ecosystem: One of our guiding product principles at Guru is "plays well with others" — we live in a world of ever-expanding apps, tabs, notifications, and devices, all vying for your attention. Our ecosystem roadmap is all about meeting you and your team, wherever you're working, and helping you be more productive. Experience: Sometimes we focus on new and shiny objects, but as a knowledge product, the core of what we do is pretty simple. It should be easy for authors to write and store great content, it should be easy for searchers to find the content they’re looking for, and it should be easy for team members to collaborate. Our emphasis on experience is all about these core experiences. Administration: Managing your Guru instance should be easy, too. You shouldn't have to spend all your time managing your content, users, and permissions. Instead, you should be able to spend your time creating, sharing, and enjoying information. Our administration roadmap is all about making the lives of our admins easier.  ECOSYSTEM Slack integration enhancementsGuru’s Slack integration is a key element of our promise to live where our users work. That promise is so important to us that we’ve made it one of our core product principles. And Guru users have been doing a lot of work in Slack! In 2021, our users had over 1.2 million interactions with Guru’s Slackbot. That adds up to tens of thousands of questions answered, cards verified and knowledge shared–and tens of thousands of people whose days were made just a little bit easier because they found knowledge where they were working. We love it when information flows along with your workflows, so we’re making enhancements to our Slack integration to make it even easier to use.We recently upgraded our Slack app to support org-wide deployment, a feature that allows admins to install Guru’s Slack app across an entire organization instead of having to install separately for each of the workspaces associated with their org. This feature is available today and puts Guru’s app in Slack’s elite enterprise-ready category–we’re built to scale along with your company! We also know that while some people are slash-command wizards who know their Slack shortcuts inside and out, there are lots of people who could use help getting up to speed with Guru’s Slack app. That’s why we’re updating our Slack app to make it easier for everyone to get the most out of their Guru + Slack experience. Updates to Guru’s Slack integration will be released later this spring. EXPERIENCE SearchIf you’ve attended a previous roadmap session, you’ll know that search is a permanent fixture on our roadmap. That’s because search is a core tenet of the Guru experience.And we also know how important powerful search is to you: search is one of our highest feedback areas. We hear you and are committed to improving Guru’s search experience. Here are some of the ways we’ve improved search since the last update: Machine Learning-Powered Search Updates (coming very soon!): We know both from feedback and from our data that users often miss relevant cards because they aren't high enough in the results list. With this update, Guru will use the meaning of cards and search terms as a way to ensure that the most relevant cards are as high as possible in the result list even if the language in the search terms and cards differs. This means that when someone wants to know your policy on taking time off, they won’t need to guess whether you call it PTO or vacation! More Context in Search Results: You asked for it and we heard you: Guru search results pages now include highlighted keywords and snippets of card contents. Now it’s a lot easier to know what cards to open because the relevant keywords are highlighted on search results pages. New Search Algorithm: Updating search is a continuous effort, and we’re always investing to stay on top of industry best practices that make finding knowledge simpler. The new algorithm has already improved how synonyms are treated as well as how punctuation and spacing are handled, plus we’ll be able to deliver future enhancements even faster!  EditorThe editor is also a familiar topic on our roadmap, but this time with a bit of a twist. Because creating and editing knowledge is so important to the foundation of Guru, we’re moving forward with a complete rewrite of our editor. Since we announced our decision to invest in this project back in September 2021, we’re beginning to move forward with important milestones! Here’s a refresher on what you can expect as we continue work. By rewriting the editor, we will deliver: More frequent feature updates Improved editor performance Fewer bugs  This project requires a significant time investment on our part, so we appreciate you bearing with us while we pause all other authoring-related work in order to focus on the editor. We are excited about how effectively we will be able to iterate on this new and stronger foundation later this year! TemplatesLet’s face it—sometimes the hardest part of documenting your own knowledge is just figuring out where to start. For experts on product details to HR processes, sometimes we all need a little inspiration to get the writing juices flowing. That’s why we’ve worked with our customers to curate hundreds of Card Templates designed to give you a kickstart on all types of documentation in Guru. We’re investing in making templates more actionable and simpler to use for your whole team to use. We’re also continuing to invest in new, expert-created Templates to keep the inspiration coming. Check out the template gallery to see what’s new for you!       ADMINISTRATION Knowledge Alerts EnhancementsKnowledge Alerts is an area of Guru that we have been pleasantly surprised and intrigued to observe how our customers use – even in ways we hadn't anticipated. With the rise of hybrid work, we're seeing more and more customers rely on Knowledge Alerts not just to share knowledge, but to help their teams find the signal through the noise. To that end, we’re continuing to make it simpler to send and receive Knowledge Alerts in ways that fit into your workflows. We’ve released a series of updates to Knowledge Alerts that make it easier for admins to send them, while also improving visibility for both readers and authors. Here’s what’s new: You can now send Knowledge Alerts to individual users, increasing the flexibility of the feature. Knowledge Alerts can be sent for restricted cards, as long as users have access to read those cards. We've made it easier to send a Knowledge Alert to any group if the All Members group is permissioned on the Collection. Users can revisit past Knowledge Alerts that they’ve already read, so they can get a refresher when they need it. Subject Matter Experts can see all Knowledge Alerts sent from Collections they have Author access to, making it easier to understand what comms are going out to the company.  New Import OptionsWe understand: there are a lot of tools your company is using–or used to use–to store information and content. It’s our job to make it easy to get that information into Guru so it can be seen, shared, and used by people across your company. With that in mind, we’ve updated our import feature to add a bunch of new source options and improve visibility into the progress of your import. In addition to our existing Confluence, Zendesk Help site, and spreadsheet importer options, you’ll now see options for: Notion Slab Google Docs Google Sites Word Docs PDFs  Light UsersAt Guru, we believe in tearing down knowledge silos and creating a single source of truth for organizations. Now you can share the single source of truth you’ve worked so hard on creating in Guru with any non-Guru members of your company – for free. Light users are a free, limited permissions role that you can use to spread Guru information across your organization, without having to pay for a seat for everybody. Every paid Guru subscription has access to Light Users! We’re so excited to see how you use this new functionality to grow Guru across your companies. Read more about Light Users on the Guru Blog. 1H 2022 RECAPTo recap, here are some of the items that we've released since the last Roadmap session, and some that are still in progress. As a reminder, this list is only inclusive of major roadmap items, not exhaustive of all releases. Since our last roadmap session, we’ve released: Light Users Knowledge Alerts enhancements New search algorithm New content import options, including Notion, Slab, and Google Docs Snippets and highlighting for search results  In progress items include: An editor rewrite that will provide a strong foundation for future authoring and editing functionality, like in-line comments and collaborative workflows Continued Slack integration enhancements Continued work on making Guru more accessible and intuitive Continued search improvements  FinThat's all for our 1H Roadmap update! Thanks for tagging along. We'll revisit the roadmap in the fall and provide a new vision for the following six months. See you then! We've also created a public Guru card with our H1 2022 roadmap that you can bookmark and share.

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Scale your Company Knowledge with Light Users

Hey all! We’re incredibly excited to officially introduce Guru’s new free user role: Light users. This new functionality makes it easy for you to get your entire company on the same page and into the same knowledge base — without breaking the bank. Note: Light Users are only currently available for customers on our Enterprise plan.We’ve heard your feedback that not being able to easily share info in Guru with other departments in your company has contributed to continued disruptions to your own workflows. Users have been forced to go outside of Guru in order to answer questions from the rest of the organization that didn’t have access to knowledge that was already expertly documented. You have also struggled to quickly find company knowledge stored in other tools. So with your amazing help, we created this new, free role to make it easier to bring your entire company into Guru and create a single source of truth; simplifying information overload and combating employee burnout.What is a Light user? A Light user is a free, limited functionality role in Guru for employees who need access to general company knowledge. A Light user can only belong to the All Members group in a read-only capacity, so they can only view information available to all Guru users. Once you have a Core team creating company-wide knowledge in Guru, Light users are a great way to give other departments access to that knowledge to reduce the distractions on your team.  How can I use this?You can start inviting new teammates as free Light users today! Click on the “invite teammates” button on the dashboard, from your avatar menu, or from within team settings and select the Light user radio option when inviting a new user. Any Guru user can invite a Light user (SSO and SCIM settings permitting), which makes organically scaling knowledge across your organization a piece of cake.Here are some great examples of valuable company wide information you can bring into Guru: Company wide employee onboarding Benefits information or employee handbook Workplace strategy or OKRs Team Glossary Events Information Company newsletter Make sure to check out our Deep Dive focuses on how you can go company-wide with Light users. At the Deep Dive, you’ll hear from knowledge leads at Noom about their use of Light users to get more of the Noom team using Guru. We hope you find this enhancement helpful! Thank you to all the teams who provided feedback while this functionality was being built. Please comment any questions below and let us know how you’re using Light users to help support company knowledge on your team!   Help Center links: Inviting Light users How to incorporate Light users into your existing Guru use case  

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2021 Q4 Community Feedback Review

Hi Guru Community! My name is Steph, and I’m a product manager here at Guru. It’s been exciting to see this community grow and I want to convey how appreciative the product organization is of your engagement throughout the past couple of months. Your feedback and questions give our team so many valuable insights and keep us inspired as we work to build a better Guru! I’ve also been incredibly impressed by how the Guru community has supported each other by sharing ideas, learnings, and encouragement with fellow Guru users. Let’s jump into our second quarterly review! Between November and January, you added:  45 new feedback posts  320 votes on feedback posts During that time we were also able to make progress on several pieces of feedback:  4 enhancements were released (see all completed feedback) Ability to send a Knowledge Alert to any group (4 votes) Track all Knowledge Alerts across entire team (31 votes) Send Knowledge Alert to Individual Users (12 votes) Guru Card show better preview in Slack even if the Card is private (8 votes) 2 are currently scheduled for development Have boards show up in search results (14 votes) Not easy to navigate long search results list (6 votes)   Stay tuned for more roadmap info. Thank you again for all of your engagement. We’re looking forward to the quarter ahead! 

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Knowledge Alerts enhancements: Improving visibility and send-ability

We know how important it is to be able to cut through the daily noise to share important updates internally, which is why we’re excited to announce several significant enhancements to Guru’s Knowledge Alerts functionality. Knowledge Alerts (KAs) allow you to proactively send a Guru Card to a specified audience and ask that audience to confirm that they’ve read it. This functionality is relied on by many customers like you to enable critical internal communications in this hybrid work world, so we’ve prioritized making that workflow even more robust. Read on to learn how we’ve increased both the flexibility of sending Knowledge Alerts and your visibility into sent Knowledge Alerts. Making it easier to send Knowledge Alerts: Send Knowledge Alerts to individual users. Previously, users could only send a Knowledge Alert to a group in Guru, not an individual user. As highlighted in this Community feedback post, this limitation often led to the creation of new groups just to be able to send a KA to the right people. To remove that friction, you can now send a KA to groups and/or individuals as you see fit! Note: Knowledge Alerts cannot be sent to individual Light users. Light users can only receive KAs sent to the All Members group.   Send a Knowledge Alert to any group if the All Members group is permissioned on the Collection. To send a KA to a group, you previously had to make sure that that group was added to the Collection that housed the Card, even if that Collection was already shared with All Members. This led to duplicate groups being permissioned on Collections solely to be able to receive KAs. To simplify permissioning, you can now select any group to receive a KA when the All Members group has been added to a Collection, without having to add each additional group to the Collection as well.   Send a Knowledge Alert from a restricted Card. Restricted Cards are only visible to individuals who have been invited to view the Card by the Card’s author. Now that Guru supports sending KAs to individuals, authors can also send KAs from restricted Cards to individuals who have access to the restricted Card.  Note: Restricted Cards cannot be shared with groups, so KAs on restricted Cards may not be sent to groups.  Improving visibility into Knowledge Alerts: Allow users to revisit Knowledge Alerts they’ve already read. After a user confirms that they’ve read a KA, there has been no way to re-review that alert. KA senders often include context as to why they're requesting users read a Card, and that context is lost once the KA is dismissed. Moving forward, we have added the ability to view all previously-read KAs so users can reference important info that has been shared with them, even after they've confirmed they read it. Toggle between ‘read’ and ‘unread’ Knowledge Alerts to maintain a running list of important updates you’ve received in Guru.   Show Authors all sent Knowledge Alerts in Collections they have Author access to. Another popular KA feedback item from the Community tells us that Authors and Collection Owners desire visibility into all the KAs sent by their teams from a given Collection to understand what comms are going out to the broader organization. Now, Authors and Collection Owners can see all sent Knowledge Alerts for Collections that they have Author or Collection Owner access to. Note: This functionality does not give Admins the ability to see all KAs sent across every Collection; only across Collections in which they have Author access.   Update styling of Knowledge Alerts. To better improve visibility into KAs, we’ve made subtle updates to the styling of the interface and overall KA experience.   We hope you enjoy these updates that make Knowledge Alerts easier to send and increase visibility into sent Knowledge Alerts. Thanks to those of you who have submitted and voted on KA feedback items in this Community! We appreciate you sharing with us how we can make Guru better for you and your teams. We can’t wait to hear how you use this new functionality to share knowledge and improve internal comms across your organization!

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New search algorithm - a solid foundation for the future

New year, new search algorithm. We’re excited to release a new search algorithm for Guru. It’s a change you won't see, but you should feel. This algorithm sets the stage for us to build and iterate on search faster than ever before, and paves the way for us to roll out some exciting new machine learning components that we can’t wait for you to see. Specific enhancements that accompany this new algorithm include:Improvements to how Guru search handles punctuation and spaces between words. Guru isn’t the grammar police (that’s a different green G 👀) but previously, many grammar issues could interfere with your search results. You shouldn’t have to worry about whether it’s self serve or self-serve when looking for resources in Guru. Spaces or hyphens aside, we get what you mean. A new method for determining how to weigh different inputs when determining Card relevance. Inputs like Card usage or where in a Card a match was found inform a Card’s relevance – aka where it appears on the search results page. Adding a new method for weighing these inputs makes it easier for Guru to set the right balance for search result relevance as it takes more and more data into consideration. (Psst! If this sounds super interesting to you, you have something in common with our Data Scientists! Watch Nina and Jenna talk about this cool new technique at the 2021 Haystack Search Relevance Conference to learn more.) A new synonym architecture. Speaking of grammar, we took this opportunity to re-think how Guru supports identifying synonyms and have given ourselves a new structure that makes it easier for us to iteratively improve this part of search in the future. And most importantly, support for new machine learning components. This new algorithm will make it easier for us to build new search elements into Guru, particularly components that get at the meaning of your search, more so than the individual words. More on this soon! We hope this algorithm update improves your search experience in Guru. If you don’t notice a difference, that means the algorithm is doing its thing. We’ll keep you posted on our next round of updates! Happy searching :)

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Content import updates: new source options, better progress visibility, and clearer messaging

Maybe you collaborate on new policies in Google Docs, and want to be able to move them into Guru once you’re done. Or maybe you’ve finally convinced another department using Notion that it’s time to get on the Guru train. However you get here, when you want to move content into Guru, you want to do so quickly and easily.Luckily for you, last week we unveiled new Import options. In Team Settings, when you want to import content  into a Collection, in addition to existing import options for Confluence, Zendesk Help sites, and our Spreadsheet Importer, you’ll now see options for:Notion Slab Google Docs Google Sites Word Docs PDFs TIP: Are you new to importing content in Guru? Check out our help center for instructions on in-app options to migrate content into Guru.We’ve also improved the import experience to show you more of what’s going on as your content uploads. You’ll see a progress bar and clear messaging on each step of the way, especially if something goes wrong.  Step-by-step guide for importing content Depending on the amount of content you’re importing into Guru, it can take some time, but don’t worry! You’ll get an email confirmation once your upload is complete. Email confirmation of completed importWe hope these additional options make adding content to Guru faster and simpler. Please let us know in the comments if you give them a try or, if you have a suggestion for additional import options, please share that with us in the Product Feedback area.

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Q3 Community Feedback Review

Hello, Guru Community!My name is Mitch, and I’m the co-founder and CTO of Guru. I’m happy to see so many of you here and appreciate the time and enthusiasm you’ve put into making our new community platform so powerful.Many of our goals for this new platform revolve around your feedback—streamlining ways to give it, vote on it, follow along with it, and more. Your perspective is a key input to our product roadmap, so we’re very happy to have this new space where you can connect directly with our Product team and discuss ways to make Guru even more powerful. I want to personally thank you all for using the Community, and share our first quarterly review of your feedback and its impact on our plans. Let’s jump in!Between August and October, you added: 80+ new feedback posts (in addition to 200+ posts migrated from our old platform) 480+ votes for feedback that resonates with youDuring that time we were also able to make progress on several pieces of feedback: 2 enhancements were released (see all completed feedback) Difficulty finding context of cards in search (5 votes) Ability to filter collection list in Admin panel (7 votes) and 4 are currently in development Track all knowledge alerts across entire team (27 votes) Send knowledge alerts to individual users (11 votes) Not easy to navigate long search results list (5 votes) Have boards show up in search results (13 votes) In addition to these upcoming enhancements, be sure to check out our latest roadmap update to learn about the other exciting work we’re tackling. We’re looking forward to seeing the great ideas that continue to come from this group. We’re very thankful to have such an engaged and active customer base helping us build a better Guru 

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Snippets and highlighting for search results

Hi all! We are excited to ✨highlight✨ our newest UI enhancements to the search results page: the addition of snippets and highlighting to make search results more informative. Highlighting and snippets on search results. We've heard consistent feedback in user interviews, NPS comments, and here in the Community (thanks, Craig, for popularizing this item!) that simply providing more information per search result would be helpful for determining which Card is the one you’re actually looking for. Displaying additional information makes it easier to see how search results relate to the search terms provided, and to pick a Card from the results list. You should already see snippets and highlights appearing on your Guru web app search results page.What are snippets and highlights?When returning results for a search, Guru will now display continuous snippets of up to 200 characters from the body of a Card based on the content of your search. If there is a section of the Card that’s determined to be particularly relevant, Guru will display that; otherwise, it will display the beginning of the Card content. If content in an attachment or attachment name matches the search terms, a note that “Match found in <file name>” is displayed, like so: Match found in attachment indicator.(Learn more about what content Guru indexes for search in our Help Center.) Up to 3 attachments will be listed for each result in order of how well Guru determines they apply to the search terms. If a Card contains more attachments, there may be matches in those too but they won’t be listed in the search results.Guru now also highlights, in purple, close matches to the search terms that occur in the title and/or body of a Card. Guru does consider more than matching terms when determining which Cards are relevant for a search, (learn more about how Guru determines relevancy), but we found this approach to be most useful during testing. Guru does not highlight matches in tags, since they are already visually displayed in search results. In most cases, stop words (e.g.: the, with, a, an, at, it, is are...) will not be highlighted, even if they are included in longer search terms like “what are our core values.”We hope these visual updates improve your search experience and help you find the information you’re looking for even faster! Let us know your favorite thing about snippets and highlights in the comments below.ResourcesHow content is indexed for search in Guru How Guru’s search works Searching content in Guru

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2H 2021 Product Roadmap recap

As we close in on the final stretch of 2021, our product team at Guru has updated our product roadmap to reflect our product vision for the rest of the year. We revisit the roadmap quarterly, and outline the “big rocks” that we’re most focused on in an interactive webinar with our customers. This roadmap isn’t a guarantee, and doesn’t include every project we’ll tackle in that time frame, but provides a high-level overview of the biggest things on our list. If you missed this quarter’s webinar, never fear! We’ll recap the session below, and you can join us next quarter.Roadmap themeThe theme of our Roadmap for the second half of 2021 is Simplicity. Simplicity is one of our guiding product principles here at Guru, and so we wanted to center our roadmap narrative around how we’re working to make Guru as simple and easy to use as possible.We know that there are many places that knowledge can and does live, so we want to make sure that when you choose to keep it in Guru, that’s an easy choice for you and your users. You'll see the theme of simplicity represented throughout our three persistent Roadmap focus areas. Product focus areasWe like to map out our Roadmap features in the following three areas: Ecosystem, Experience, and Administration. The features in our 2H Roadmap will nest under these themes.Ecosystem: One of our guiding product principles at Guru is "not another destination" — we live in a world of ever-expanding apps, tabs, notifications, and devices, all vying for your attention. Our ecosystem roadmap is all about meeting you and your team, wherever you're working, and helping you be more productive. Experience: Sometimes we focus on new and shiny objects, but as a knowledge product, the core of what we do is pretty simple. It should be easy to write great content, find the content you're looking for, and collaborate with your team. Our emphasis on experience is all about these core experiences. Administration: Another guiding product principle at Guru is to deliver “knowledge management without all the management" — you shouldn't have to spend all your time managing your content, users, and permissions... you should be able to spend your time creating, sharing, and enjoying it. Our administration roadmap is all about making your life easier as an admin or knowledge manager.Ecosystem iPaaS: Zapier & Workato integrationsGuru is great at helping teams manage their knowledge, but oftentimes that knowledge needs to be shared or acted on in different applications. Because our goal with Guru is to make it easy for all teams do their best work, we understand that Guru needs to connect to these other applications that you rely on daily.Through partnerships with Zapier and Workato, you can now build no-code/low-code workflows yourself to ensure that Guru works everywhere you work. The process is simple: identify an event that occurs in one application that you would like to trigger an action in another application. Guru can be the first application or the second. The example shown in this graphic is a Guru-to-Slack workflow: A user is added to a group in Guru, and through a “Zap” or “recipe” set up through Zapier or Workato, some magic happens, and that user is automatically added to a corresponding channel in Slack. Okay, it’s not really magic, but it feels like it!Experience SearchIf you’ve attended a previous roadmap session, you’ll know that search is a permanent fixture on our roadmap. That’s because search is a core tenet of the Guru experience. 40% of the time, the first action a user takes in a Guru session is executing a search. We also know how much powerful search means to you: search is one of our highest feedback areas. We hear you and are committed to improving Guru’s search experience.In recent months, we’ve released updates to make the search results page more useful. You can learn more about these updates in our recent Product update.We have a few more updates to the search results page up our sleeves: We’ll be adding even more details, including content snippets and highlights, to the search results page so that users can more easily understand why specific Cards have been returned. Future search enhancements include more work on semantic search, which gets at the meaning of a user’s query rather than focusing specifically on the exact words, and delivering a new search algorithm that will provide improved handling for punctuation and word spacing issues, a new synonym architecture, and support for new machine learning components. EditorThe editor is also a repeat customer on our roadmap, but this time with a bit of a twist. Because creating and editing knowledge is so important to the foundation of Guru, we are always working on improving this process. In recent months we’ve delivered updates to comments, table formatting, and image uploads. We have more work we’d like to do in these areas, but have reached a place where our current editor framework is holding us back from doing the meaningful work that we know you’re most excited about. That’s why we’ve made the decision to undertake a rewrite of Guru’s editor framework. In order to fully deliver on our desired functionality, it has become necessary to revamp Guru’s editor completely. You can learn more about this work in this Product update. Web app usabilityA new area on this half’s roadmap relates to accessibility and usability. “Ease of use” is a big feedback item, and we hope we’ve mentioned it enough times by now that we want to make Guru as simple and intuitive to use as possible. Accessibility is the practice of making technology usable by as many people as possible, regardless of physical or cognitive disabilities. It’s important to us that Guru be accessible to everyone. We have an engineering pod dedicated to updating our web application to meet accessibility standards, so you may have noticed subtle stylistic changes across the product in recent months.We’re diving even deeper into this work over the rest of the year in order to execute on a number of quick wins throughout the product to meaningfully impact the user experience. Some are such no-brainers that you may not even notice them!Administration Knowledge Alerts enhancementsKnowledge Alerts is an area of Guru that we have been pleasantly surprised and intrigued to observe how our customers use – even in ways we hadn't anticipated. With the rise of hybrid work, we're seeing more and more customers rely on Knowledge Alerts not just to share knowledge, but to help their teams find the signal through the noise. To that end, we want to make it simpler to send and receive Knowledge Alerts in ways that fit into your workflows.First, we’re increasing the flexibility of who you can send Knowledge Alerts to:Adding the ability to send Knowledge Alerts to individual users Allowing you to send a Knowledge Alert from a private card to a user who has access to that private card Supporting sending a Knowledge Alert to any group in Guru if the All Members group is permissioned on a given CollectionNext, we’ll be providing increased visibility into Knowledge Alerts:Adding the ability to view “Read” and “Unread” Knowledge Alerts Letting Admins, Collection Owners, and authors on a given Collection see all of the sent Knowledge Alerts from that Collection. Hopefully these updates will make it simpler for you and your team to send and receive Knowledge Alerts. Light usersThe final big ticket item for Administration is Light users. At Guru, we believe in tearing down knowledge silos and creating a single source of truth for organizations. We want to make it easier than ever for all of you to make Guru that single source of truth for your entire company.Light users are a free, limited permissions role that you can use to spread Guru across your organization, without having to pay for a seat for everybody. We have been developing this functionality for the past few quarters in order to provide the best possible user experience to support you in sharing Guru internally, and we are now ready to start enabling Light users for your teams. We will be executing a phased rollout of Light users across our customer base over the coming quarters. If you do not currently have Light users in your account, you’ll receive communications from us along with resources to help you get started inviting new teammates. We’re so excited to see how you use this new functionality to grow Guru across your companies. Want to know how you can stay involved with our product team between Roadmap sessions?You’re already doing it by being here! One of the main reasons we do the quarterly Roadmap sessions is to have an open dialogue with our customers about what we’re working on and what excites them most. But that conversation doesn’t need to happen only once a quarter! This Community is how we can best stay in touch with all of you on an ongoing basis.We had a question during our live session about how customers can volunteer to participate in Guru’s Early Access programs, and being active in the Community is the best way to demonstrate your interest to our product team. This is the first place we look for engaged customers to bounce ideas off of, so keep an eye out for future calls-to-action.That's all for our 2H Roadmap update! Thanks for tagging along. We'll revisit the roadmap at the end of the year and provide a new vision for the following six months. See you then!

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Updated Dashboard Links and Avatar Menu

Hello! We have one last update to close the work week.These changes were released in different stages over the last month and now that everything is complete we wanted to summarize them: Dashboard updatesWe simplified the links in the left-hand column of Guru’s dashboard. We heard your feedback about wanting to see recently viewed cards by default, and took the opportunity to adjust the other links in this menu so that more of what you frequently access is easy to find. With new links to Drafts (if you have permission to author) and Collections right on the web app home page, you’ll be able to get to work faster after opening Guru.  New Dashboard navigation We also moved the infrequently used help links to the avatar menu (your picture in the top right corner), which brings us to our second update: Avatar menu updatesWe’ve grouped related links and updated their names to make it easier for you to locate what you’re looking for. Helpful information like our Help Center, the Guru Academy, the Guru Community, and how to get in touch with our Support team are now all available in one place in this avatar menu.Click on your profile photo at the top right corner to check it out!New avatar menuWe hope you enjoy these small changes, please let us know if you have questions about them. We’re always thinking about ways to make Guru’s dashboard more useful, so stay tuned for future updates! 

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Guru Editor Rewrite Update

Documenting and maintaining knowledge is a core part of Guru, so we’re excited to provide an update on a significant project that we are working on to deliver a best-in-class editing experience. Guru’s current editor framework has long needed an overhaul and has limited what we can develop, including top-requested features like in-line commenting. To build for the future, we have decided to undertake a complete rewrite of Guru’s editor. 🤔 What is a “rewrite”? Guru’s editor is built on a customizable framework called Slate. In recent years, Slate has overhauled its codebase, which introduced easier feature development and new functionality for Guru’s editor to draw from. In order to fully benefit from Slate’s newest updates, it has become necessary to complete a technical rewrite of Guru’s editor from the ground up.  To leverage the advantages of this rewrite as soon as possible, we have stopped further development on Guru’s current editor to focus on building the new version. What is the benefit of rewriting Guru’s editor?While this rewrite will involve a significant time investment, it is critical to delivering on some of the functionality we know is most important to your Card creation experience. By rewriting Guru's editor from the ground up, we will be able to deliver: More frequent feature updates 🚀 Improved editor performance ⭐️ Fewer bugs 🐛  Building this solid foundation will help us deliver on highly anticipated features that have previously been highly challenging to develop, like collaborative editing, approval workflows, and in-line commenting. We know that you’re excited about these features, and we are, too! We look forward to being able to deliver them once our editor is up to snuff. Has this project started and when will it be finished? The rewrite is underway and is estimated to continue through at least the rest of 2021 (update: see @Kate Hutchinson’s message below in the comments). This work will be the main priority and sole focus of our Authoring and Editing Pod (the product team responsible for the content creation process in Guru). Are any other areas of Guru impacted by this work?Indirectly, yes. While this particular work only focuses on the editor itself, our Authoring and Editing pod does own other areas of the product beyond the editor – like tag management, to name one. So you may not see progress made in some adjacent areas of Guru while this pod focuses solely on the editor.  How do I share this information with my stakeholders or teammates? There are some additional details here in our 1H 2022 product roadmap, and we encourage you to share this product update post as well. How do I stay informed on this project?We will keep you posted on our progress right here in the Guru Community and continue to collect your feedback to inform future authoring and editing projects. You can stay in the loop by: Subscribing to this post or commenting on it with any feedback or questions Following or contributing to card creation feedback posts in the Guru Community Submitting your own feedback in the Guru Community Contacting our Support Team from your avatar in the Web App to report any bugs or strange behavior   We look forward to releasing a new and improved version of our editor next year. From there, the sky's the limit!

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Q2 Product Roadmap Check-In

Every quarter, we update Guru’s Product Roadmap to look out over the next ~6 months and outline the “big rocks” that our product teams are focusing on. This roadmap isn’t a guarantee, and doesn’t include every project we’ll tackle in that time frame, but provides a high-level overview of the biggest things on our list. We present this roadmap to customers in “formal” updates bi-annually that cover 1H and 2H respectively, (well, nothing is ever very “formal” at Guru), and we hold informal check-ins in the interim. The most recent check-in was our Q2 Roadmap session and Happy Hour. Let’s revisit what was covered. Roadmap themesOur product vision at Guru is focused around three key themes, and each “big rock” project falls into one: ecosystem, experience, and administration.                Ecosystem: One of our guiding product principles at Guru is "not another destination" — we live in a world of ever-expanding apps, tabs, notifications, and devices, all vying for our attention. Guru’s ecosystem roadmap is all about meeting you and your team, wherever you're working, and helping you be more productive. Experience: Sometimes we focus on new and shiny objects, but as a knowledge product, the core of what we do is pretty simple. It should be easy to write great content, find the content you're looking for, and collaborate with your team. Our emphasis on experience is all about these core experiences. Administration: Another guiding product principle at Guru is to deliver “knowledge management without all the management" — you shouldn't have to spend all your time managing your content, users, and permissions... you should be able to spend your time creating, sharing, and enjoying it. Our administration roadmap is all about making your life easier as an admin.  EcosystemZapier and Workato integrations - Zapier and Workato are integration platforms as a service (iPaaS), and they integrate with 3,000+ applications that we all use to work every day. We know that knowledge doesn't begin and end in Guru; there are workflows that involve other applications and other notification mechanisms, and we are excited to continue to bring the knowledge you need to do your best work into any form or location that you need it. Growing businesses can use Zapier to automate processes between applications, like Guru and any other app you use to do your best work, and Workato does the same for larger businesses.The possibilities of 3,000+ apps seems endless, so here are some guidelines for when to automate via Zaps or Recipes:  Please note: The Zapier and Workato integrations are still currently in beta, but will be released very soon! ExperienceSearch experience - Improving our search experience is something that is always top of mind for us at Guru. We are working to enhance search relevancy so that you can find what you're looking for with less effort. Specific updates to search performance include better handling of spelling errors in queries, showing recent searches, and reducing the time to return results.Collaboration - Collaboration is key to creating knowledge in Guru, and we are committed to making it easier to communicate about knowledge in Guru. We have recently released updates to comments that make them contextual (visible alongside Card content), resolvable (dismiss comments that have been acted on), and threadable (reply directly to a comment when appropriate rather than posting a new comment). In the future, we’ll set our sights on enabling in-line commenting.Editor - Our goal is to upgrade Guru's editor experience to improve performance and reliability around image uploads, tables, and other top customer requests. We recently released updates to usability of table column resizing, improving attempts to automatically host uploaded images natively in Guru, and linking to sections! Next we look ahead to leveling-up Slate, the underlying editor technology in order to iterate on that solid foundation.  AdministrationReal-time notifications - To make it easier to collaborate and act on knowledge in Guru, we are refactoring our notifications to add stability and scalability to real-time delivery. Users may be used to refreshing the web app to see up-to-date notifications, and soon those notifications will appear automatically, no refresh required. We have already released updates for Knowledge Alerts, Questions, and Mentions, and are tackling the other 'My Tasks' areas shortly. This work will also help us build more advanced notification features in the future.Light users - We want it to be easy for you to share your expertly-crafted knowledge in Guru with other departments in your organization, without having to pay for them to have seats in Guru. Whether that be sharing product knowledge with a technical recruiter on the People team, or keeping cross-functional executives in the loop on CX initiatives via a newsletter in Guru, it shouldn't be painful (or expensive) to share that Guru goodness with your coworkers.  Please note: Light users is being released in stages, including a limited beta for existing customers. We will keep you posted on when it is broadly available for all teams. Future Roadmap updatesKeep an eye out for our next Roadmap update covering the second half of 2021! Hope to see you there.

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Recent Editor Improvements

Over the past few months, we've made several significant improvements to the editing experience. In particular, we’ve provided more options when creating and editing cards, which we understand are critical for many teams like yours.  These improvements include: Resizing table columns Resolving comments Replying to comments  Resizing Table ColumnsTable columns can be resized by dragging the right edge of the column. The table will expand or shrink as you adjust the columns’ widths. Once the card is saved, tables will be centered on the card. Columns will remain the width you set, regardless of the browser’s size. If the table is wider than the browser, a horizontal scrollbar will display.Check out this gif:Table column resizing Resolving Comments and Replying to CommentsWe’re enhancing comments to improve collaboration within cards. Recently, we’ve added the ability to resolve comments as well as reply to comments.Resolving comments allows you to differentiate open comments from resolved comments. By default, all new comments are open comments. Now you can "resolve" the comment to move it from open to resolved, essentially indicating the comment as "done" or "addressed.” Likewise, you can re-open resolved comments.Sometimes if there’s a lot of discussion on a card, it may be unclear, possibly frustrating, trying to follow the flow of a conversation when each reply is a new comment. We’ve added comment replies which now display replies as a thread. We anticipate these two enhancements will help make collaboration and conversations better and easier in Guru going forward!Check out these screenshots: Resolving comments Reopening resolved comments Replying to commentsFor more information on comments, see our Help Center article!

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Subscription & Billing Improvements

As the admin for your team’s Guru account, we want you to have a smooth and transparent experience in every area of the product. With that in mind, we’ve recently made some significant improvements to our subscription and billing system. Guru admins can now: See your plan and team information in a new, clearer layout Upgrade your pricing plan directly in Guru Customize invoices to your needs, by adding billing email contacts or PO numbers  See your plan and team information in a new, clearer layoutYour team’s billing information has also gotten a refresh to make it easier to assess your plan information, team summary, billing summary, and past invoices – all at a quick glance. Understanding exactly what you’re paying for should be a piece of cake. See more detail here.  Upgrade your plan directly in GuruYou now have the ability to upgrade your pricing plan directly within Guru, instead of having to reach out to our team. Unlock new features in higher pricing tiers whenever your team is ready to level up. Just navigate to the Billing page in Team Settings, and click Change Plan. See details here.  Customize invoices to suit your needsWe added more ways for admins to customize invoices to your company’s needs, by adding fields for additional billing email addresses, as well as PO numbers. To do so, just navigate to your Billing Page and select Update Payment Method under Plan details. See more detail here.Please let us know if you have questions about these improvements!

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