Hello Guru Community!
We have a delectable assortment of product updates available as of this morning that address some of our most frequent feature requests and feedback!
Publishing Workflows
Collection owners now have more control over their publishing process! With Publishing Workflows, Collection owners are able to limit who has the ability to publish content to a Collection by group, so only users from selected groups can publish content. If no groups are selected, users will only be able to publish cards as drafts.
Private Slack Channels for Suggested Answers and Sources
- Private Slack channels can now be added as a source for Answers! Guru admins configuring private channels will need to be a member of the private channel in order for it to be an option in the sources menu.
- Additionally, Suggested Answers can now be configured in private Slack channels as well
Add Filters to Scheduled Reports in Analytics
You can now use filters in scheduled reports! If you’ve selected a value for any filter and saved the view, you can then go to schedule your dashboard as usual with the option to "Select View" under the "Frequency" section.
SFDC Knowledge Sync Now Supports Locale-Specific Syncing
A new dropdown has been added to the Knowledge Sync setup for SFDC allowing users to select a locale from their Salesforce domain for syncing. This approach is identical to the behavior of the locales function for the Zendesk Knowledge Sync.
