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Q&A

Ask and answer questions about all things Guru and knowledge management

  • 542 Posts
  • 1,653 Replies
541 Posts
Lucia Delicova
Lucia DelicovaScholar
asked in Q&A
"You need permission" message on Google files embedded on Guru card

Hi Guru folks!We have recently embedded two very important Google files into Guru cards so our users don’t have to have them bookmarked and can easily navigate them from the Guru card.Quite a lot of our users reported that when they open the Guru card, they are unable to see the embedded file, however, if they open the same file from the link from their bookmark, it works ok.Any ideas what might be the issue and how to fix it? We have approx 1200 users that need to have access to the file. Thanks!

2002
Lucia Delicova
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Lisa FitzpatrickKnewbie
asked in Q&A
No Ellipses to remove users

I need to remove users.  I used the document provided.  It states to click on the ellipses next to the users name to remove.  My users do not have the ellipses.How do I get my users deleted?

221
Marie Frei
Joseph Beals
Joseph BealsKnewbie
asked in Q&A
How to format so that text is copied to clipboard

On a guru card, from the example below, how can I have users be able to copy “these words” and only “these words” to the clipboard by simply clicking once on “these words”?  No click dragging, then ctrl +C,  No triple clicking either.  Just click once and “these words” are copied to your clipboard.example: copy these words, not these words to your clipboard and be sure not to include the comma.

140
Joseph Beals
Tristen Fielding
Tristen FieldingKnewbie
asked in Q&A
How do change the the default code tag language to something else?

Our company’s primary languages are C# and TypeScript. However, I write exclusively in C# and therefore the example code I add to my cards are also written exclusively in C# and not Plan Text.In other words, when I type “/Code” I want the language to default to “C#”. How can I change the default language from “Plan Text”  to C# for my account only without affecting anyone else’s settings would be best but we would take changing it company wide if need be as well.

150
Tristen Fielding
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Abdullah AhmaadKnewbie
posted in Q&A
Does Guru's knowledge management platform for enterprises have adequate security measures to prevent unauthorized access and data breaches?

Does Guru's knowledge management platform for enterprises have adequate security measures to prevent unauthorized access and data breaches? In today, interconnected digital environment, data breaches and unauthorized access have become prevalent concerns for enterprises. Guru, as a leading knowledge management platform, holds vast amounts of sensitive corporate information that can range from internal protocols to customer data. The very nature of its service—centralizing and providing easy access to knowledge—might pose risks if not paired with stringent security measures. For instance, how does Guru ensure that the data is encrypted both at rest and in transit? Furthermore, what measures are in place to authenticate user identities and ensure that only authorized personnel can access particular pieces of knowledge? A potential breach could not only lead to a loss of critical business information but could also expose the company to significant financial and reputational damage.

211
David MacVicar
Patricia Leighton
Patricia LeightonKnewbie
asked in Q&A
Users who viewed this Card also viewed:

Is there a way to either remove the “Users who viewed this Card also viewed:” section from a card?  And, if not, is there a way to correct the suggested cards?

470
Patricia Leighton
BethAnne Freund
BethAnne FreundSmart Cookie
posted in Q&A
Here is a workaround for find + replace functionality in Guru!

Hello! I know a lot of people have asked about find + replace functionality. One of my team members recently wrote in to Guru support about this, and they shared this workaround: https://app.getguru.com/card/TeE45Knc/Google-Sheet-for-Find-Replace. I don't think I've seen this mentioned here, so I wanted to share it in case it helps anyone else!

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Lloyd Nebres
Lloyd NebresSmart Cookie
asked in Q&A
Verifying Guru's default collection cards (template, welcome)

Hello there…I couldn’t quite find an answer to this here in Community, and perhaps didn’t look too hard; but… I have 18 cards I need to verify in my “To Review” Tasks — but they’re all cards from the original Guru Collections that were pre-installed (“Welcome to Guru!” and “Templates for product enablement”).As they were “Made by Guru,” I don’t have edit or verifier access to any of these cards. Is there a way for these to be verified… or even deleted? Thanks for any info!Lloyd

461
Brandon Beasley
Lloyd Nebres
Lloyd NebresSmart Cookie
asked in Q&A
Changing imported card authorship

Hello…As I imported all our Confluence information over to Guru, I am set as the author of all the resulting cards in Guru. However, I now need to set authorship to the actual owners of the information. How do I do this? I know I can set verifiers for each card… but couldn’t figure out (or find) how to do this for AUTHORSHIP.Thanks for any feedback!Lloyd

461
David MacVicar
Lynn Miller
Lynn MillerSmart Cookie
asked in Q&A
Can I see who all has verified a single card from creation?

I’ve looked at the new analytics (card level and the dashboard) and I don’t see a way to see who has verified a single card for all of its history. From the card’s revision history, I’ve noticed that if someone doesn’t make any edits to a card when they verify, it doesn’t record it in the revision history. And the card only let’s you see the most recent Verifier/verified date. Am I missing a way to see who else has verified a card in the past before the most recent verification? Thank you!! 

252
A
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KdLTKnewbie
asked in Q&A
Naming of Cards (and Resources) in Guru Export

Hi all!Would anyone know if there are any settings/options around the naming of files in a Guru Collection export? I have just exported a large collection and by the looks of things there are a few issues:All cards within the .zip file provided by the export show up as .html files named with an unique identifying alphanumeric string (e.g.”a83db669-556f-4a00-9552-f436f95893bd”) instead of the actual name of the card. This makes it very difficult to identify a particular card in the folder. Furthermore images and videos within cards are separated out into a different folder named ‘resources’, where some of the images are named with the same ID as the card, but others from the same card have a completely different name (e.g. ‘doc0_image4). This makes it a really impossible task to identify which image, audio, and video files belong to which card. Lastly, SOME cards also have a .yaml file with the same name. All these files contain is the title of that card, separated out from the main bod

363
A
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Ajith kumar MKnewbie
posted in Q&A
Two way authentication

Is there any option available to activate two-way authentication for Wish Customers?

401
Marie Frei
Christina Molina
Christina MolinaKnewbie
asked in Q&A
Full Width Markdown block

I am embedding 3 videos side by side using this codeindex.html<iframe id="choices" class="menu" name="choices" src="https://drive.google.com/file/d/1HfsdxnUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe><iframe id="choices" class="menu" name="choices" src="https://drive.google.com/file/d/1HfxnsdUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe><iframe id="main" class="mainContent" name="main" src="https://drive.google.com/file/d/1HfsdxnUK1eXHDW9Xqs2pdRwNpHhjR6ayC7/preview" width="32%" height="480" allow="autoplay"></iframe>does anyone know how to toggle the markdown block display to the wide width the way we can do with iframe images ect? 

580
Christina Molina
Lloyd Nebres
Lloyd NebresSmart Cookie
posted in Q&A
Importing .zip files from Confluence

Hello… Is there some sort of delay in the import process for Confluence .zip files? I uploaded 3 of these about an hour ago to one of my Collections, but it hasn’t appeared yet. (The notification said it may take half an hour, and it’s certainly longer than that already.) Thanks for any update! Lloyd

221
Lloyd Nebres
Siobhan Hyser
Siobhan HyserSmart Cookie
asked in Q&A
Update a card from Slack

Is it possible to update an existing card from Slack?  For ex, if there’s a card with weekly updates and we want to append another update. Existing card has: Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room And then on Slack on July 4 there’s a message that we want to be added at the end: “We’re getting apples tomorrow!” How can we send that message so that the card would then look like this, with the new update at the end? Would this be a Zap?  Updates for week of July 1July 2 Bananas in the break room July 3 Stop using reply-all about the bananas in the break room July 4 We’re getting apples tomorrow!   

1629
Joshua Ordehi
Maarten Van der Straeten
Maarten Van der StraetenKnewbie
asked in Q&A
Can't drag & drop images in a card

I noticed that drag & dropping images to another location in your card is not possible. I need to delete the image and re-upload it again. This is ok if you have the files somewhere stored on your PC, but if you open an older card and you want to move the media it’s not possible because you don’t have those specific files anymore on a local folder.Can we make this happen?

351
Marie Frei
Ken Collins
Ken CollinsKnewbie
posted in Q&A
Card UI/UX Navigation & Preview Improvements

CONTEXT:Today marks the start of our technology team making the full switch to using Guru. Thank you for the service and I really appreciate the community forum here to ask questions. As an Engineer that loves good design, I would like to leave some personal feedback from my first experience with the web app to see if:Are there ways to use Guru I have not yet discovered that would help my experience? If not, do other folks see the same UI/UX friction I do and have recommendations? PROBLEM:The idea of cards seems so powerful. But the navigation and ways to visually show them leave a lot to be desired. For me it makes using Guru feel sub par to every other modern tool I’ve used like Notion, etc. I can sum these up in a few points:Navigating collections have no way to visually see all cards at any point of the tree structure. The collections “Search Cards in ...” should show card previews in the right panel. Cards have different UIs depending on where you see them. Home, Top Search, Colle

1010
Ken Collins
Ken Collins
Ken CollinsKnewbie
asked in Q&A
Collection, Board, Section Card Index/Gallery View?

Our organization recently adopted Guru and today was my first day browsing our new KMS and all the hard work fellow engineers did to get content migrated over. I was somewhat surprised that the navigation structure described here was very hard to use:What I expected to see was something similar to Notion’s gallery view:https://www.notion.so/help/galleriesIs there a way to view cards like this in Guru?

100
Ken Collins
Jill Dickerson
Jill DickersonKnewbie
asked in Q&A
How does the new "Folders" hierarchy change Spreadsheet Content Migration?

The spreadsheet option to upload content to Collections has allowed for “Boards” to be specified in the spreadsheet as a column, which has been helpful for organizing content. With the “boards” being replaced with “folders”, will this content migration feature disappear? How should import spreadsheets be formatted going forward?

421
Marie Frei
Motorcycle KB
Motorcycle KBKnewbie
asked in Q&A
How to embed link in picture

Is there a way to embed a link in a picture, to make a button?

3434
Christina Molina
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Pierre SegerströmKnewbie
asked in Q&A
Different rendering views on Guru.com vs. Guru Chrome Extension

Hello!This might be a weird situation. We think that the editing/designing possibilities are quite limited in the Guru Card Editor. Therefore, we have made our card design more intractable and flexible by utilizing Markdown (HTML/CSS).Although, it seems that our cards are “rendered” differently on the website, compared to the Guru Extension. Is there a way to solve this? Card in Guru Extension:Card in Guru website 

11710
Winifred Penkethman
Guru Employee
Reba Mitchell
Reba MitchellSmart Cookie
asked in Q&A
User Drilldown for Verification: Does user get "credit" for verifying even if they aren't the current verifier?

In the Analytics User Drilldown, I see X many card were verified by a user during a specified time. Does this only count verifications that are currently assigned to that user? Or, does it count any verification that was made within a timeframe regardless of who the current verifier is?  For ex: An agent verifies a card, then an Admin goes in and fixes a typo thus claiming the most current verification. Does the agent still get credit in analytics for having verified the card?  Thanks in advance, y’all! 

734
Reba Mitchell
Marie Frei
Marie FreiFormer Guru Employee
posted in Q&A
How does Guru’s Technical Support team manage requests for internal knowledge creation and updates?

Hey everyone! 👋Ever wonder how Guru’s Technical Support team manages requests for internal knowledge creation and updates? Here’s a behind-the-scenes look at what our process looks like today.Guru's Technical Support team recently plotted our knowledge creation and updating workflow. We made sure to indicate the sources of knowledge requests, what actions Technical Support takes at every step, and indicated which tasks are manual versus automated.Guru Technical Support team flowchart of internal and external knowledge creation.With internal knowledge creation happening at a near real-time pace, we have seen success with automating several stages of our workflow. For example, when a new Guru Card is created within our “Product Q&A” Collection, Technical Support receives a notification from our Guru Slackbot in a dedicated Slack channel (this helps with general awareness of new knowledge across customer-facing teams) and an automated Asana task to review the Card is created (setup u

1272
David MacVicar
Crystal Horn
Crystal HornKnewbie
asked in Q&A
How can I make sure my Guru cards are accessible?

Hi there! My team and I enjoy using Guru, and as I was formatting a card, changing the color of my text, I wondered, “Hm, is this color providing enough contrast for my readers? Is my content going to be accessible?”I searched “accessibility” in the help center, and I didn’t find any relevant articles. I was a little surprised. I haven’t been a big user of the new community yet, but I do see accessibility is on the roadmap. Not a lot of content is tagged “accessibility” for searching, however.Will Guru be focusing on making card content accessible? Will there be documentation to help card authors ensure their content is accessible? Will the authoring experience be accessible as well? Thank you!

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S
Dianmarie De Jesus
Dianmarie De JesusKnewbie
asked in Q&A
KCS Workflow: Updating Cards after a feature release

Hey Guru Community 🤙Looking for some best practices or insight. Our company has high product release velocity which makes our cards outdated fairly quickly. Typically, I would rely on the KCS process to keep our cards up-to-date, however, our support team’s volume is also high which makes confirming whether a resolution is correct before sending out to customers every time unsustainable. Providing incorrect resolutions are also a poor customer experience so I want to prevent that as much as possible. I am curious how other companies proactively update KCS Guru cards after a feature release or if there are any resources that can point me to the right direction. My initial idea: I am thinking about creating a process where our SMEs (who create external help center articles for product releases) tag top copied Guru cards that are impacted by feature releases and have our CCAs work off that queue. I want to create a dashboard sorted by product tag and copied number where CCAs can view tag

461
David MacVicar

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