Ask and answer questions about all things Guru and knowledge management
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The ‘Favorite Board’ function does not seem to work right. After I favorite boards, they are properly displayed in ‘Heart Favorites’ section. When I click on one, the Collection shows up. When i click on another favorite, the screen defaults back to the Collection i had on the screen (even though the favorite board is in another collection). I assume this is because the subscription we have, but the application behavior is not good. (We are testing Guru against Notion, and this ‘Favorite’ behavior is creating a negative impression)
We’ve updated internal processes and want to re-assign 1,000+ Cards to a single verification team. Unfortunately, we discovered during testing, that re-assigning Cards individually (or with Card Manager) will reset the “Verified Date” to today’s date. We are trying to avoid having a large number of Cards come up for verification down the road and would like to see if we can keep the existing verification dates when re-assigning Cards to a new verification team. Any solutions/workarounds so we don’t have to individually adjust each Card to a specific Verification Date after transferring them to the new team?
We are getting ready to move existing content into Guru. We have previously used a combination of Sharepoint and a Wiki. In Sharepoint most of the content is office files, Excel, Word and Powerpoint. Much of this content is not appropriate to change to card content. Like Excel files with multiple sheets containing many rows or Word files that use our company branded template. The disadvantage of adding the files as attachments in Guru is that it is a quite cumbersome process to download the file, make changes, upload a new file, and remove the old attachment. The iFrame option is also not a good option for us because we have different user authentication providers for Guru and Sharepoint. The third option we have as far as I can see is to create url links in Guru to Sharepoint location of the files, but one of our goals is to reduce the number of systems used for storing knowledge content. We would then be forced to keep Sharepoint. I guess this is a quite common problem case with Offi
Let’s talk about INTERNAL COMMUNICATIONS 📣 At Guru, we define internal communications as the practice of keeping employees connected, informed, and engaged by creating a shared understanding of company goals, values, and ongoing projects. By early May 2020, 73% of American professionals were feeling burned-out, citing: no separation between work and home, unmanageable workloads, and worries over job security. Burnt out employees are likely to become disengaged workers, who cost their employers 34% of their annual salary.With employee engagement, company culture, and actual revenue on the line, leaders understand that mitigating these risks is paramount to distributed work success. A clear internal communication strategy and process that allows employees to consume knowledge at the right time, in the right place, in the right format is the key to a successful distributed workforce.… And that's where Guru can help ✨Guru provides readily accessible⚡️, up-to-date information ✅ for teams
Hey Guru friends! I am wondering how many companies utilizing Guru have a dedicated ‘knowledge management/technical writing team’ vs. opening up knowledge capture to a much wider audience? I consider this a traditional approach vs. a crowd sourced approach.Traditional - change management or process/knowledge changes are funnelled into the technical writing team, who then prioritize writing based on resources/bandwidth, etc. They control content with stringent content & style standards.Crowdsource - Anyone (or everyone?) from a team/department owns the content and is empowered to update or create at any time?What works for your teams?
Hey everyone! Curious, how do you all organize your favorite Cards? I was hit hard by the back-to-school ads this September and felt inspired to get in the spirit and organize my Guru instance. I pulled out all of the stops: I finally worked through that growing verification queue, responded to some outstanding comments and really began to feel that classic fall feeling of being back in a routine with a clean slate. As part of this clean-up, I also decided to re-examine how I was using my Favorite Cards and Lists. Here are a couple of helpful action items I wanted to share: Create an “Action Needed” Favorite List. I can’t believe I haven’t done this before! This is a great place to store Cards that you want to look at again or have a direct action item related to. I also set up a weekly reminder in Slack to take a look at these Cards so the list is maintained. Create temporary lists for current project work. Favorites Lists are easy to edit/update so don’t feel pressure to creat
Hey all! Has anyone used Glean (glean.com) as their KMS or looked at it as part of a KMS evaluation? I have a CTO who is jazzed by it but I just see it as making the chaos more searchable, not solving the problem of wrangling the disparate docs into a centralized location. Obviously, I ❤️ Guru and I’d like to shut down this convo. Welcome your thoughts!
We are getting ready to implement Guru in a phased approach across our ~350 person remote/distributed company. I’m curious how other folks are helping to define for their users what should and should not go in to their Guru knowledge base? For example, we don’t want users to save meeting minutes in Guru, as meetings and other in-progress work is not authoritative/definitive. What guidance do folk give their users to help make it clear what should and shouldn’t be in Guru? TIA!!!!
Hi everyone! Just wanted to get some ideas on essentially having 2 verifiers on cards. We have an independent contractor creating and updating all of our health and safety cards. We want the independent contractor to be receiving notifications on cards to be verified and make updates - then we are wanting the card to be verified internally after reviews and change’s have been made. Does anyone have any current processes that sounds similar or some tips on how we could manage this?Thanks team!Grace
User is seeing the card with all the images laid out on top of each other (rather than next to each other in a mosaic) and they can’t scroll down more than a 3-4 lines.This has come up a few times. Happens mainly in Safari.Is it an issue with how I authored the card or with that browser?
Hey! I was wondering if you could make cards invisible in the searchbar but accessible for everyone (only when they need it)? We have small cards that are an element of a ‘head’ instruction. This mostly contains a table which doesn't fit between the instruction or is only necessary in certain situations. Now they show up in the searchbar. This is not convenient because the search bar gives more results than needed and we don't want our employees to mis the important steps where they need to start. We've tried:Include the content in the same Card with the use of markups. This doesn't work because the nummering/bullits will not continue after a markup. Include the content with a table of content. This only makes it difficult for our employees to edit the content because it is not easy to edit for everyone. Put a note in the ‘side’ instruction: ‘you only need this content when ..’ or ‘you've first followed these steps [link] before you start with this Card’. This option is still open if
Hello fellow Gurus,I am trying to get a deeper view of the Searches Producing Results and Searches Producing No Results but I’m getting the error message ‘Failed to fetch’. This is a feature that I have previously used and was working fine. What could be causing this?
I know we’re all dealing with different challenges in this current macro economic environment, ranging from increased scrutiny on all expenses to shifts in strategy to the heightened risk of downsizing and more. What challenges are you all experiencing, or are you starting to think ahead about proactively?If we can surface some of the challenges we’re working through, this can be a space where we can support one another and offer helpful guidance, shared experiences, and resources. Along these lines, we’re holding a two-part Deep Dive webinar series coming up on how to measure and articulate the value of KM and Guru (part 1), and proactively guide conversations about consolidating other tools into Guru (part 2), and I’d love any and all input on how we can shape these sessions (and other resources) to best support you over the coming months. Thanks in advance for your candid input!
Hi all! I wanted to share some tips/thoughts I had while recently making some light adjustments to a Collection I manage. While thinking about how to make the most of our updated navigation, I realized I was able to significantly cut down on the layers of hierarchy I had in this Collection, and consolidate several Board groups/Boards to create an experience that is much simpler to browse. I hope you find this inspiring! How are you thinking about making the most of the new nav?
hi all :wave: is there a way to have a card "appear" in multiple Collections or Boards? not exactly duplicate it as we don't want to duplicate maintenance efforts too, but maybe have one card physically existing in 1 board, but then have a mirror image or shortcut show in another board?
Hi All - I might be overlooking. Is there somewhere that has some articulation about the difference between the Slack app being a connected app to Guru company wide and an individual adding the Guru Wiki to their slack workspace? I’m trying to understand the difference in functionality.For example, what if all Guru users have access to the Slack app being connected, but don’t add the Guru Wiki? What functionality don’t they have access to?
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