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Ask and answer questions about all things Guru and knowledge management

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471 Posts

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JoshKnewbie

posted in Q&A

Onboarding New Employee

It would be nice to sometime send new users through an onboarding experience that they have to check off items that they’ve read. I know this is possible with knowledge alerts, but it doesn’t work well when you have a new employee specifically. I want to setup a board or something with a checklist. Can anyone share any ideas or feedback on how they’ve set it up?

1 year ago

Akane SudreSmart Cookie

asked in Q&A

Recommendations for consolidating cards and card ownership for processes that are cross team?

Hi! Do any of you have advice/experience consolidating card ownership for cross-team processes? We’ve democratized card creation by letting teams create what they need. That has served us very well, but now we are running up against multiple cards on the same process written by different authors from the perspective of their teams. This can cause a little bit of confusion and waters down the single source of truth approach we hoped to have. Should one person do all the verification for each? Use better tags? Have a trunk card with branch cards linked to it?Any advice greatly appreciated - thanks folks!Ash

1 year ago

Siobhan HyserSmart Cookie

asked in Q&A

Moving a card but keeping its analytics?

I am trying to move some cards to a new collection. However, whether I export/import them or use Card Manager, it appears that their view data is reset. Am I missing a step or option somewhere? I am trying to work around issue where the analytics tab doesn’t filter for board or tag. (And card manager view count is always a total, not a affected by the date selected.) The export file from Guru has all the analytics data in it.

1 year ago

sanmeetsahniSmart Cookie

asked in Q&A

Count of Questions asked by a user?

If there a way to get the count of “Ask A Expert” questions raised by every user on the system, we need this to incentivize those who ask questions there by adding to the knowledge base. More like a leaderboard of who asked the most question in a period of time.

1 year ago

Casady BrownKnewbie

asked in Q&A

Tips for updating the organization of an existing collection

Hey Guru Community! We are currently working on completely reorganizing one of our collections (has ~1800 cards). We want to make it as easy of a transition and rollout as possible, so I was thinking about creating a new collection, adding in all the future board groups, boards, and sections so that all we would need to do is move the cards over. Would it be better to do that vs just updating the existing collection? Any insight as to what we may loose in creating a whole new collection?

1 year ago

MengKnewbie

asked in Q&A

How do I provide a url to an anchored section?

I saw this article already. But I can’t seem to get the anchor link to work in a url. For example, if I wanted to give my colleague a url to a specific anchor, the url loads up fine, but it doesn’t anchor.Here is a more explicit example: If I put an anchor called “aboutDogs” in my guru card, when I click on the url (for example https://app.getguru.com/card/12345/animal#aboutDogs) - the url loads up fine - but the browser doesn’t skip to the About Dogs section.How can I provide a url to an anchored section?

1 year ago

Matt FernaldKnewbie

posted in Q&A

What should a Table of Contents feature include?

I love Guru as a product overall, but man I just can’t with the lack of a Table of Contents feature! I simply cannot WAIT for them to create it. In the meantime, to the community at large, I ask: What should a proper Table of Contents feature in 2022 be able to do? I think at the very least,Auto-generate a table of contents at the top of the Card Include in the table of contents all headers & sub-headers in the Card Allow the user (me) to hide / show items in the table of contentsWhat do you all think?Matt

1 year ago

Xiumei ShiKnewbie

asked in Q&A

How to add spaces between lines in a table

How can I add more spaces between lines in a table? The current layout is very crowded if I have more than 10 lines in a cell

1 year ago

Reba MitchellSmart Cookie

asked in Q&A

Workramp and Guru integration: Keeping one source of truth

Now that Guru is our source of truth, I am hoping to reduce the number of places SMEs need to update content when things change. We use Workramp as an LMS, which allows Guru cards to be embedded. I’m finding that the Guru card isn’t formatted in the most useful way in Workramp, though. It looks clunky in that context, and makes the Workramp flow seem a bit disjointed. Wishful thinking, but is there a way to sync only SOME of the card content from a card into Workramp? Is that anything that would ever be on the horizon?

1 year ago

Anonymous

posted in Q&A

What workshops and collaboration/networking would you like to see at Knowledge Fest?

Knowledge Fest by Guru 2022 - a free two-day event uniting knowledge managers and thought leaders shaping the new world of work - is quickly approaching on Sept. 28-29! We’re in high gear confirming speakers and designing a stellar program of sessions, and would love your input...what types of workshops and community collaboration/networking opportunities would you find most valuable?Workshops will be opportunities for you to meet in small groups and collaborate to solve common challenges — things like how to drive company-wide adoption of KM tools, content architecture dos and don'ts, how to create an internal newsletter that teams will love, etc.What workshop topics would you love to see? What types of folks are you most excited about connecting with?Please share any and all feedback and ideas below! Copying in a few folks who expressed interest recently 😉 @Lindsey Hart @Ali Berman @Jose Paez @Valerie Renda @Nina Frank @Shona Fenner @Allanah Hughes @Laura Jolly @BethAnne Freund @Car

1 year ago

Annika TycerKnewbie

asked in Q&A

ZenDesk and Guru - tips on getting started

Any ZenDesk CS users out there who have been part of a Guru launch and implementation? I’m looking for “real world” advice on key success factors, pitfalls to avoid, realistic expectations, what works and what doesn’t. Thanks!

1 year ago

Paula SchwartzKnewbie

asked in Q&A

How to Print a Card?

Is there a way to print a card where the formatting of the card will remain? I have a group that would like to be able to print a card and take the printed version with them to do inventory vs. taking their laptop to look at the card to do inventory or their mobile. Below is what has been tried?Right click on the card and print - formatting shows the entire web page Coping the content of the card to a document - if there are pictures they are not showing What has been able to print is PDF’s linked to cards Any suggestions?

1 year ago

Anonymous

posted in Q&A

What are the root causes of burnout? How does info. overload play a role, and what can be done?

What have you all learned about the causes of burnout at your organizations (e.g., through ENPS or other employee experience surveys)? What effects has employee burnout had on teammates and the business? How has information overload - both the volume of information and the proliferation of tools and notifications - contributed to burnout you’ve experienced or observed on your teams? So many questions...would love to hear different perspectives from the community!@Julia Soffa (Principal Internal Communications Manager at Guru) explored this topic recently at Knowledge Fest, and it was fascinating to hear her insights and recommendations for how to combat information overload, and burnout, in the workplace.There wasn’t time for Q&A after the session, so I wanted to pull in some questions from the chat for follow up discussion:Erin Grau asked: “Can you share how you use Loom? I'm so intrigued, but it seems a bit intimidating.” @Tim Subealdea asked: “My team sends weekly announcements

1 year ago

Abbey FlorenceSmart Cookie

asked in Q&A

Block Quotes on Public Cards

Hi All, We noticed this morning that block quote styling looks different within the Guru interface versus a public card. Is that supposed to happen? Is there a fix in place to standardize the formatting? Thanks!Abbey

1 year ago

David MacVicarBrainiac

asked in Q&A

Tracking downloads or link clicks

If we have a Guru card that has a PDF, and/or other links, is there a way to report on or see how many times a PDF has been downloaded, or links clicked?

1 year ago

David YuKnewbie

posted in Q&A

Searching and mass updating card content

I was wondering if there was a way to see all the relevant cards for a search result. We recently changed some terminology within the company and it requires us to make a mass update to many of our Guru Cards. Unfortunately, I’m only able to see 50 out of the ~400 cards that may be relevant to my search and I’m unable to use the Card Manager to filter for attributes. Wondering if anyone has any insight into what I can do. Is there a way to export a list of my search results?Thanks in advance!

1 year ago

Evan DailySmart Cookie

asked in Q&A

Missing Images on Mobile App

I have created a card through the browser interface. My card has screen shot images in it. When I am looking at the card in the mobile app, the images are not there and there is the “broken” image icon.

1 year ago

Michael CastilloSmart Cookie

asked in Q&A

Suggestion on how to gain visibility on tools/content that redirect to Guru Cards

Within our CX organization we have multiple teams that use tools that point our agents to Guru Cards for additional details (e.g. Salesforce flows, Training modules, etc.)Unfortunately, our Knowledge Management team doesn’t have visibility on all tools that reference our Cards so we can easily disrupt a flow/training if we make significant changes (or archive) to a Card.Our manual solution that we adopted about a year ago was to use tags so we at least know that another tool has a dependency on a specific Card. That said, it’s not super thorough and it requires us to email/Slack a team if a large change is made. Guru’s linked Card feature is a perfect example of the visibility we need for other tools/software that our teams use. This will give us a better idea of what Card edits/updates will have downstream to any linked Trainings, Salesforce Flows, etc. I’m curious how other teams keep track of changes to Guru content that impact other tools at their company?Does anyone know what type

1 year ago

Leah ColatostiKnewbie

asked in Q&A

Best Video tool to embed in a card?

We’re planning on incorporating videos into many of our cards as we develop our content. We have been using Loom so far, but does anyone use something they like better? We’re lukewarm on Loom, it does the trick but we don’t like how the preview appears on the card before it’s played. What are others using to record videos for content in their cards? Do you have something that you especially like with it’s integration in Guru?

1 year ago

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