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Q&A

Ask and answer questions about all things Guru and knowledge management

515 Posts
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515 Posts

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Lynn MillerSmart Cookie

posted in Q&A

How are teams encouraging getting knowledge out of Slack and into Guru?

Hi All - I’m currently wondering how people are encouraging team members to get knowledge out of Slack when appropriate (in our case, when knowledge is stable and not as much a WIP or draft)? Slack is our primary communication tool, but we have important info that never makes it out and into our KB in Guru. Perhaps I set up a channel where employees can link to Slack conversations that need to get in Guru, and I can then start a card for the appropriate team and assign an individual or group to verify that migration of knowledge? This will be more helpful when collaborative drafts are live because then I don’t even have to publish them. But I think a major key is how do I encourage/facilitate action?What are other knowledge mangers/teams/companies doing? What workflows have been successful?TIA!@Michael Mocerino

191

1 year ago

Reba MitchellSmart Cookie

asked in Q&A

Seeking advice on increasing trust scores for reluctant verifiers

Hi all! I’ve seen a few similar posts but nothing that exactly matches my question: What are some tips to make sure verifiers get their content verified within a reasonable amount of time? I think our verifiers have gotten into the habit of ignoring notifications, and they don’t visit their “tasks” as requested. The more cards expire, the more overwhelming it might seem. As a result, I think verification is just falling off of the to-do lists of our busiest employees. It seems they know what is being asked of them, and they understand the importance of verification-- but they don’t have the time. In some cases, the consequence is they’ll rush to reverify when the content hasn’t actually been reviewed. Here’s what I’ve tried: Flagged low trust scores with verifiers and synched with them individually to see if I can help clarify any processes. Highlighted the consequences of unverified content Reduced the ask to focus on only the top 20 cards Asked to start by verifying 10 cards per

271

1 year ago

Callie RojewskiGenius

posted in Q&A

How do engineering teams use Guru? 💡

Need some ideas for how to best organize your engineering team collection in Guru? We've got you covered! In a recent Deep Dive, we split into breakout rooms to discuss how different teams use Guru. Staying competitive with up-to-date knowledge@Ryan Yurkanin , Guru Engineer, will share how the engineering team uses Guru to collaborate and deliver the ultimate knowledge management solution.He covered:The engineering team collection structure Cards hosting coding information to support the engineering workflow Cross-functional documentation to support collaboration Get a closer look at Guru’s Engineering collection: Get a closer look at Ryan’s Cross-Functional Team Guide: How do your engineering teams use Guru? Get the conversation started below!

892

1 year ago

Rogers PereiraKnewbie

asked in Q&A

How can I move Sections from one Board to another?

I can move the section position inside the original board but not move to a different board. To handle this limitation, I'm creating a new section in the board destine and moving cards individually. Is there a better way to do it?

561

1 year ago

Office ReadyKnewbie

asked in Q&A

Guru cards being removed when user leaves

Hi there, Someone will be leaving the team, and we will be removing them from Guru. They have created several cards, what will happen to those cards if they are removed? Thanks,

110

1 year ago

Reba MitchellSmart Cookie

posted in Q&A

Guru searches photos for words now?!

Holy moly! A teammate just discovered that Guru will read photos for words and surface those cards in the search results. I tested by attaching nothing more than an image of a flowchart to a card and then searching for key words within that image. The results surfaced!! 😲 To my knowledge, this hasn’t always been the case. Is this a recent development? I couldn’t find anything in the community board to reference this very impressive feature!

372

1 year ago

Kate Persons - she/herKnewbie

posted in Q&A

Has anyone used Guru Cards to display a company or org chart?

Has anyone figured out a way to create a Guru card that displays a company or dept. org chart? I don't see a template for this. Just curious if others have tackled this successfully. Unfortunately, the org chart tool that our HR/Finance software (NetSuite) provides is awkward and doesn't provide iframe code for embedding in a Guru card.

1566

1 year ago

Ian LinkScholar

asked in Q&A

Can you make a Collection or Board public?

is there a way to share out a group of guru cards publicly at a board or collection level or can you only create individual links for specific cards and share those?

2995

1 year ago

Reba MitchellSmart Cookie

asked in Q&A

"Guru Link Copied" covers card preview in extension

Hello! I’m passing this feedback along on behalf of one of our agents: What is the problem? “Guru Link Copied” removes the ability for users to see card preview in extension (photo below) Steps to recreate: Open extension Click the “copy link” icon in any card > black background and “Guru Link Copied” text replaces the card preview Wait about ten seconds Click the black background and “Guru Link Copied” text > preview appears to left of the extension Option to click preview to see the card Who is it a problem for? Guru searchers How do you solve the problem today? Waiting ten seconds seems to allow the user to click the black background and “Guru Link Copied” text, though this is not intuitive How would you ideally solve the problem? Have “Card Link Copied” text appear in such a way that does not prevent viewing of the card preview How big is the problem (business impact, frequency of impact etc.)? Minimal / Low impact. We are a small team and this has

422

1 year ago

Catherine VendryesKnewbie

asked in Q&A

Is there a way to send Guru card content via email?

Hi there, I’ve been considering using Guru to replace our internal weekly email newsletter. Content and analytics-wise a card seems to work but one of the reasons we love the email newsletter is because it can be read easily on mobile by team members who travel regularly. Does anyone know if there is a way to send an email that displays the Guru card contents in the body of the email? We use an integration with Okta so many employees cannot open the Guru cards themselves on their phone. Thanks,Catherine

340

1 year ago

Ben SykesKnewbie

asked in Q&A

Did the option to reorder Cards within a Section disappear?

Howdy team, I was trying to reorder some cards within a section, and I can’t seem to do it anymore it appears that the UI for dragging and dropping cards from one location to another also seems to not be working for me anymore either so I’m having to go:to a section » Add existing card » search for the card » go to the original card location » remove from existing boardIt’s so many extra steps as opposed to the ol drag and drop. I just don’t know if this is a me problem or a wider problem.Is there a generic sort feature that I’m just really not seeing 😂

613

1 year ago

TylerKnewbie

posted in Q&A

Ability to revert extension UI changes

We noticed the browser extension UI was updated today that gives visual priority to tags over card content when using the extension in Chrome. Given how we have configured our instance, tags are not as important as a content preview. Historically our team was able to see the first few lines of a card without hovering over the card - now they are not able to see any card content until they hover over a card (which shows the top six lines). There have been a few UI changes over the last few months (most of which have caught us off guard). Are there plans to release these with more notice or perhaps on a more set cadence? To take it even further is there a means of disabling/reverting? Change management is a big part of what we do and as our product changes, managing changes for the tools that help us do that becomes increasingly challenging.

1157

1 year ago

Paula SchwartzKnewbie

asked in Q&A

Google Drive hosted video playback issue while using the mobile app

Does anyone know how to get videos to play in the Guru mobile app? Issue - In the Guru mobile app it was noticed that the videos that are embedded are not playing. Below is a screen print from my phone (iphone). Current workflow - We store out videos on a shared google drive, and when putting them into a card, we have been getting the embedded HTML code and putting that into an iframe. On a computer it is working nice, however a lot of our staff access Guru only from their mobile device. Current Workaround identified - Put the link to the video into the card as well. Users can click on the link and access the video, however it does not play through Guru so the user has to authenticate through another app.

471

1 year ago

Evan DailySmart Cookie

asked in Q&A

Is it possible to duplicate (or clone) a card?

Is it possible to create a clone of an existing card? I am looking for a way to have the same card exist in two different collections and/or boards so that the content is the same and any future edits to either card would be reflected on both cards?

11316

1 year ago

Mirna LessingerSmart Cookie

posted in Q&A

Has anyone created a custom Knowledge Sync with an unlisted app?

Hi Everyone - QQ regarding Knowledge Syncs - has anybody done one with an app that's not part of the current/official list? Did you use content migration periodically instead? The app we're thinking about is RFPIO.

684

1 year ago

Ben SykesKnewbie

asked in Q&A

AND condition for Knowledge Triggers

Hey! What would be really beneficial is being able to use “AND” statements in the Knowledge Trigger setup. For instance, we have different processes for False Positive investigations depending on the product - so we could have have IF Conidition 1 is ProductA AND IF Condition 2 is “False Positive” use this Knowledge Assignment.It would really let us customise and recommend content in specific situations, while the ML learns what to recommend at specific times.

1045

1 year ago

Hanna BaeSmart Cookie

posted in Q&A

Lessons learned around tagging

Hi everyone!Our team is planning to clean up and (re)build our tagging structure on Guru. We have trialed a “free-for-all” approach, but found that the tags were too inconsistent, and are looking towards a more purposeful tagging scheme. Currently, we are thinking of using controlled (admin-created) tags to group cards across various collections and boards (ex. onboarding material), and uncontrolled (user-created) tags for alternate search terms.Before getting started, I just wanted to gather some insights into lessons learned / pitfalls to avoid / best practices / examples / experiences of how you have structured your tags and how the implementation and maintenance process has been like.Thank you!

741

1 year ago

Sleeves BarnesafunksKnewbie

asked in Q&A

"All Members" Group members losing access to any and all Cards?

Yesterday, 2/6/23 around 2pm EST our users began losing access to any and all cards. These users are in different localities using different machines and have different titles. None of them belong to any Groups other than the default “All Members”. Adding them to Groups grants them permission to cards and collections those groups have access too, but not the cards open to “All Members”. We have been working with Guru Support 23 hours and this coincided with an “Edit” update as well as a yesterday File Service Partial Outage. This occurs in the extension or web app, and persists if you send the user a direct URL link to a card they were previously accessing.We have been working with Guru support for about 23 hours but are about to create a group with access to a new card with appropriate permissions before adding our users to it.Presumably we will delete this group later once “All Member” functionality has been restored or we (or Guru) find another solution.Is anyone else experiencing

301

1 year ago

Jessica McMahonSmart Cookie

asked in Q&A

How do you manage Board Group permissions?

Hi Guru Community,We are in the process of planning our Guru structure so that Authors can begin populating it with data (YAY!). But the Project Team is grappling with how IT Admin will best keep track of the Board Group Permissions which are clunky to review at the board level only. There are a bunch of posts requesting changes to this (and I have upvoted them all! 😄) but in the meantime, I am looking for suggestions for how to stay across this in the meantime. There was a suggestion of a spreadsheet in one webinar I attended but I didn’t ask for a template at the time.I am hoping that one of you might be able to steer me in the right direction or give me some tips to do/not do that you have come across on your Guru journeys.Thanks in advance!

180

1 year ago

Lexi A.Knewbie

asked in Q&A

Guru structure ideas anyone?

Hey everyone! Our CX Team is completely re-organizing the content structure of our Guru boards but our company is quite complex… Does anyone want to connect and chat about what worked and what didn’t work for your company if you’ve gone through a similar struggle? Or if you’re super proud of how your company has organized and is using Guru, I’d love to chat about what’s working well for you!

5245

1 year ago

Paula SchwartzKnewbie

asked in Q&A

Should I be getting Duplicate Notifications for Ask an Expert Questions?

When I have my Slack notifications turned on, and one of my groups is asked a question through Ask an Expert I appear to be getting duplicate notifications. Below are some examples. Is this working as intended, or is there a setting turned on somewhere that I need to turn off?

313

1 year ago

Steve RobertsonKnewbie

asked in Q&A

Request for Job Description Template

Does anyone have a good template for a Job description?

151

1 year ago

Abbey FlorenceSmart Cookie

asked in Q&A

Guru Invitations

We're about to rollout the product to our team and plan to use the native Guru invitation format. We see that you cannot hyperlink text in Guru invitations but had been inserting the full URL as a work around (something like “Contact Abbey Florence at chieffaa@newschool.edu with any questions”). However, the system has started inserting a space before the extension in every URL string. So in this example, it breaks “chieffaa@newschool.” apart from the “edu” for some reason. Is that supposed to happen? Is there a workaround? Thanks!Abbey

301

1 year ago

Gan Zhi HongKnewbie

asked in Q&A

Option to publish the knowledge base externally?

Meaning the entire base is only accessible by invited teammate?I am looking for solution to build Customer support online manual.

1021

1 year ago

Ayat Abu SiniKnewbie

asked in Q&A

How do I get notified on my announcement?

Hey guru Community?I would like to know the general rule of announcement notification. Is it available via Slack, email, and chrome extension? I didn't receive an email for the announcement, but some of my teammates did - Slack is the only way I get notified or I can see it in Chrome. ThanksA

321

1 year ago

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