Ask and answer questions about all things Guru and knowledge management
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Hi everyone!I'm curious to hear how does your Guru team use Knowledge Triggers? What questions do you have about our Knowledge Trigger feature?Knowledge Triggers can be used to surface information using the Guru extension over specific webpages. On the Support team, we use Knowledge Triggers in a few different ways:Logging Bugs: We have a Guru Card that outlines how to assign a bug based on our internal engineering system When we are over app.shortcut.com, we surface that Card automatically in the extension for easy access, no search required! Customer Conversations: When using Intercom, our chat platform, we use Knowledge Triggers to surface information about the tags that we use to keep track of customer conversations I'd love to hear how your team uses Knowledge Triggers or answer any questions you might have about the feature!You can also watch this Deep Dive session on Knowledge Triggers for some more examples. 😄
Hi Everyone Molly from Guru’s Sales Engineering team here! Can you believe SPRING is almost here?! With spring comes warm weather, mid-day walks, and …. CONFERENCES! Companies who host their own conferences have to keep their employees informed with information like:Location and time details of the event - Where do I need to be and when? Schedule of events - Who are our speakers and what will they be talking about? Talking points - What are some conversations I can spark up with attendees? FAQs - Are there questions you’re guaranteed to be asked?We’ve brainstormed a few ideas on how putting this information in Guru can ensure your team is knowledgable when the very first Welcome Event begins:Knowledge Alert - Send a knowledge alert the day before the event to ensure your team has all the details regarding where they need to be and when and TRACK that they’ve read it! Slack / MS Teams Integration - Quickly answer questions before and during the event by replying to messages with Gur
Hey everyone! Carlos from Guru Technical Support here I wanted to talk a little about getting started in Guru. Specifically how to avoid the paralysis that might arise from information living in too many systems. Don’t freeze. Make the process a breeze with this three-step process: audit your information, identify the best organizational structure, and start leveraging content when you need it most. Map out where your knowledge currently lives. Jot down what type of knowledge you currently have, where it currently lives, and who needs it most on your team. Make a copy of our content mapping exercise template to make this easy and simple. Structure your content in Guru. Create one Collection, Board, and Card in Guru to map to the structure that you created. Our Guru Academy course on structuring content in Guru is a great place to expand on best practices. Make sure your knowledge appears where you need it most. Install the Guru Extension and practice searching for the Card you ju
Hello, we have just launched Getguru internally and started looking into cards, boards, collections etc. We have a website that’s continously updated, with all our team members, and I would like to link and embed to that page in a card, as to avoid doing double work. Is that possible?Best regardsCharlotte
Good morning. My name is Rob Mueller and I’m spearheading the launch of Guru for the Clean Energy Sales Team (50 seats to start) with my company, Generac. We are starting the 30 day implementation package with Guru this week. Looking for advice or best practices to get going or community threads here that are valuable for newbies. We have been using the free version of Guru for the past 30 days and I’ve watched several of the Guru Academy trainings. A little but about Generac Clean Energy: This division at Generac (Wisconsin) was created in 2019 with the purchase of 2 company’s, Pika Energy (whom I work for in Portland, Maine) and Neurio (Vancouver, BC). We have since grown with the acquisition of a few more companies with lots of employees and information in many, many silos. Seeing a huge opportunity we were able to get approved to get Guru with 50 seats to start. This will be a pilot with the hopes that it will be adopted by a wider audience going forward. Thanks in advance f
Hey Guru network! We are switching out from Skilljar to a new LMS this year. A big factor for us is how well the LMS integrates with Guru. I’m curious if anyone has a LMS that you really like, and that works well with Guru! We are currently evaluating systems like WorkRamp, Intellum, and WorkDay. Does anyone use these with Guru and have any feedback? Any additional tools that you’d recommend? Thanks!
The president of our company reached out to me, asking for department stats. Now, we all know Guru is much more than that in their reporting, so would be great if people have insight into what types of analytics they presented to executive teams that have requested information.Did you compile into a dashboard? Did you compile in a presentation? I just wanted to crowdsource ideas for this!
Question: I know that it's possible to create card template's, but is it possible to create board template's? i.e if I want to create several boards (in hundreds) with the same sections and same description of the board, it would be massive time saving to create those boards from a template. The exact use case is a board per customer, where information specific to each would live, i.e troubleshooting/procedures etc only relevant to that customer.
If you or your team have ever struggled to keep up with verifying Cards, it might be time to revamp your verification process. This simple verification checklist helps you evaluate any Card with a knowledge manager’s lens. 🧐When verifying a Guru card, always check these 5 things:Is the verifier correct?Should I be the sole verifier of this card, or would it be better to share the responsibility with a Group I'm in? Is someone else on my team now the expert on this topic? If it’s at all unclear, @ mention the user in a comment on the Card to discuss.Is the verification interval correct?Did anything change from the last time I verified this Card? If not, make the verification interval longer. Have a lot of things changed since the last time I verified this Card? If so, make the verification interval shorter.Are teammates viewing this Card?Click into the Details tab of the card to check the views. If very few team members are viewing this Card, consider sending a Knowledge Alert or archi
We are using the Guru Knewsletter template and really love it. Our previous solution was more of a deck someone presented on video and was dynamic and had a lot of fun design elements. I’m feeling a little stuck thinking how to bring our card to life and still be fun. I was thinking of maybe creating some graphics on Canva for headers for the different sections or adding gifs, but just feeling a little lost. If anyone else has been successful in hacking any fun design elements, I’d love to see your work. Thanks so much
When you are getting started with Guru, establishing your goals and how you will measure success is very important. It will determine how you prioritize your time during implementation and ensure all of your efforts have maximum impact on your teams’ bottom line. We work with customers to create individualized “Guru Success Plans,” which include clear statements of “what” and “how” Guru will accomplish for your team. A Guru success plan allows you to 1) align internal stakeholders around project direction and expectations 2) easily measure the value your Guru efforts are delivering and 3) help you communicate to leadership through the process.Creating your own success planThere are so many ways you can use Guru, so aligning your path with the outcome you want to achieve is important. For example… To decrease support agent handle time, you could focus on a great search experience over Zendesk To decrease the amount of time sales team members spend lost in Salesforce, you could focus
I am on the team that is responsible for answering questions in Guru and I’m happy a bit of a difficult time getting a good workflow going that feels comfortable to me. When a question comes in and I see it in the Inbox, I assign it to myself rather than my team's group then I proceed to answer with a comment and then either create a new card or answer with an existing card. Once I’ve done that then the card is answered so is the best next step to just dismiss the question from my Inbox or Archive it? If I archive a question it is not super clear where it actually goes, and if I can then view it again if necessary. Also, there’s a strangeness that occurs that if you do answer the question, sometimes it will still show as unanswered but so when you go to answer it again thinking it did not take, it will say that the question has already been answered even though it still on the main Question Inbox screen say unanswered, so I just have to trust that the answer did in fact get to the us
Hey everyone, hope you are having a great start to another week! What Guru goals are top of mind for you this week? Let’s support each other! Share one Guru goal you are working towards below. Chances are someone in the community is working towards the same thing!Guru Goals:Watch the latest Guru Deep Dive on Product Enablement Review how to use Card Manager to perform bulk actions (great for clean up) Take a Guru Academy course Improve your use of Guru for Product Enablement, Internal Comms, and Onboarding by reading these implementation guides Start a conversation in the Guru community to get feedback on your current Guru initiatives! Drop your goals below, and let us know what questions you have!
Hi, Was recently trying to embed an image in a collapsible section - where the image part of the markdown looked something like this: `<img src="...image.png" width="200" height="200" />`The problem is whatever image I put in markdown expands to the width of the guru page → meaning I’m unable to make the image smaller than the width of the guru page (even if I tweak the width and height values in the markdown)…. I noticed in a past Q+A → it was stated that Guru uses the `CommonMark` / github flavor of markdown - however, I tried my markdown in both CommonMark and github and minimizing the image size works there --- but not in Guru for some reason. It’s important for me to have the image embedded via markdown due to the need to embed the image within a collapsible section. Please let me know if there is anything I can do or if I’m doing something wrong.
I feel like I am missing something very obvious, but let my ask anyway.I searched here quite a lot and did not fing. We want to have a card that greets the new Guru users when they login.Something that contains links to basic videos / info on What is Guru? Basic structure How to use
Light Users and "All Members" group - does this mean that everyone can now see whatever Light Users have access to?
We just got this feature the other day and I’m very excited about it. However, I’m a bit confused by “All Members”. If I add the group “All Members” to a Collection, does this mean that every Core User now also has access to that Collection? That’s not what I would expect but I am not sure how that works.
Happy Friday everyone! I’m Lily, from Guru’s Product Specialist team. I might’ve talked to some of you over chat or calls! Lately, my team has been having lots of conversations with folks who are asking about strategies for making the case for implementing Guru internally. So we thought…who better to ask than our amazing customers who have done this themselves? I wanted to start up a conversation in the Community, with a couple questions to get the convo going below:What resources did you use to make the case for Guru? Did implementing Guru come from a bottom up or top down approach? (or put another way…was Guru part of a larger company initiative, or did a few folks decide a change was needed and ran with it?) What arguments did (or didn’t) resonate when you were “selling” Guru internally? How did that vary by seniority and department?We’d love to hear the various journeys people had convincing their team to go from to . Sound off in the comments!
When I use the “list feeds” command, guru lists a bunch of General Activity feeds that I am unable to remove. It says I don’t have the permissions to delete these feeds.I think these might be for boards that used to be linked to the Slack channel but have since been deleted. Is there a way to reduce the clutter when I use this command?
Hi there - Can someone only mention a group if they’re in the group? I wanted a way for someone to be able to @ the Guru Admins on Card comments but it seems they can only do that if they are also in the Guru Admin group. Am i missing a setting or option somewhere?
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