Question

'Never Logged In' Users

  • 23 April 2024
  • 1 reply
  • 13 views

Hi Folks!

We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. 

They all say they have logged in…

Is there a possibility this is a Guru glitch, or more likely just user error? 

 

Thanks!


1 reply

Userlevel 2
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Hi @Amy Cross ! Molly from Guru’s Digital CS team here.  I’m sorry you’ve run into this.  The best way for us to help investigate your issue would you mind submitted a support case?  You can submit a case here.

Thanks!

-Molly

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