'Never Logged In' Users

Question

Hi Folks!We have outsourced team members in our population of Guru users. Many are showing they never logged in when I review our metrics. They all say they have logged in…Is there a possibility this is a Guru glitch, or more likely just user error?  Thanks!

Molly Vogt · Answer

Hi @Amy Cross! Molly from Guru’s Digital CS team here. I’m sorry you’ve run into this. The best way for us to help investigate your issue would you mind submitted a support case? You can submit a case here.Thanks!-Molly

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