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Although I have updated our content and made it very clear how service dogs need to be treated, Guru is not able to find an answer, because it looks for “service” and for “dogs” and doesn’t recognize “service dog” as one term. The same happens with other examples. This is very limiting to our teams.

Thanks so much for reaching out, @Sylvia Barnekow, and I’m sorry to hear about the problems you’re having with search. This feels like an example search to review with Guru's Technical Support team. I've alerted them and they’ll be in touch as soon as possible over email to troubleshoot with you further.

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