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Ask and answer questions about all things Guru and knowledge management

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Winifred PenkethmanGuru Employee

posted in Q&A

Top Tips on Structuring Permissions and Groups

Hi y’all!I’ve been thinking about all the different ways folks go about permissioning content in Guru and wanted to share some best practices with the class : ). For a quick little recap on how permissions functions within Guru, only Admins on your team can assign user roles which determine a user’s permissions. While the Read Only role (true to its name) does not allow a user to create or verify content but does allow them to view content, both Authors and Collection Owners can create, verify, edit, and manage your Guru content. This Help Center article expands on user roles beautifully.Once permissions have been granted, it’s time to think about which groups to create in order to best serve your team and its goals. For example, say you would like to have Author access in all Collections. An easy way to accomplish this would be to create a group called “All Access” and add it to every Collection as a verifier (ie. Author or Collection Owner). We in Guru create groups based on our var

1 year ago

Callie RojewskiGenius

asked in Q&A

Rolling out Guru? Use this Email Announcement!

Are you in the midst of a Guru rollout? If you’re currently introducing Guru to your team, use this template to support your success and educate your coworkers on the who, what, when, where, and why of Guru! Customize the template below to fit your team. Things highlighted should be customized for your team. Make it concise, clear, and exciting! 🚀 EXAMPLE EMAIL/CHAT MESSAGE Hi Team,You’ve been selected to take part in Guru! You should have received an email invitation to join our Guru instance.Next Steps: 🗺 TAKE THE TOUR: Watch this short video on Guru. it's super high level and worth your time. We promise. 💻 LOG IN TO GURU: Click the link in the Guru email invite you received. This will take you to a web page where you can create a password or login via Google. 🔍 INSTALL THE BROWSER EXTENSION. Click here to download for Chrome, and watch this video for an overview. 💬 INTEGRATE WITH SLACK: Create a DM with @guru in Slack under Apps, type in Enable Notifications, and join the

1 year ago

Rob MuellerSmart Cookie

asked in Q&A

Alice JinSmart Cookie

asked in Q&A

How do you invite new hires to Guru?

I tried going the Zapier route to automatically invite new users to Guru but am not able to filter for those that only join my team in the org. Does everyone else just manually invite, or do you use other methods? Thanks,Alice

2 years ago

Hillary CurranGuru Employee

posted in Q&A

Leveraging Guru Metrics in Employee Performance Reviews

Curious if any folks have leveraged or are thinking about leveraging Guru Analytics data in their team or employee performance reviews? 🤔As a people manager at Guru I’ve used the following metrics as discussion points for my teams’ reviews ands its been really cool to see these numbers evolve and change over time. They are also great metrics to track for individual goal setting. # of New Cards created -- are they actively contributing to the KB? (I use the Author filter and date filter in the Card Manager to see this in a specified time frame) Trust Score of Cards they Verify - are they keeping things up to date? (I use Verifier filter in Card manager to get Card Count and then filter for Verification state to get # trusted vs. # unverified) Top Cards Viewed - what is their go-to knowledge? Do they need more training on X topic? (I use the User Drilldown in Analytics and the “Most Viewed” Card list and adjust the date filters)

2 years ago

Tyson ClugyKnewbie

asked in Q&A

Help me understand proper content structuring

I’m having a little trouble understanding how I should structure my content so that it makes sense to the end users.I need to create help docs for applications usage like email, leave management, database tools, etc. The problem is some of these applications are used company-wide while others are specific to an individual department.If I structure my collections by department, where do the common applications belong? It seems it might be confusing for users to have their application docs spread across multiple collections.How are others handling this? Do you just put all your app usage docs in a single collection, spread them across multiple collections or do you create duplicate boards/cards for each department?

2 years ago

Carol MerrimanKnewbie

asked in Q&A

Image placement

How do I place an image NEXT to text

2 years ago

Gabriela BoskaKnewbie

asked in Q&A

Ask an Expert vs Slack: How do you motivate your teams to use the first?

Hi everyone,I‘m looking for some ideas on how some organizations managed to promote and make a use of the ask an expert function in Guru? We’re trying to promote it to make sure that the creation of knowledge is trackable and easier for our teams. But we often hear a valid point that when you’re asking in Guru, you can either ask a specific person or the entire collection which may be tens of people. It’s intimidating to ask one person if you’re not sure who to ask and there’s lack of accountability if you ask 20 people.Does anyone have any use story of how to motivate people to use the Ask an Expert function? For example more granular user groups? But with that comes the question of sustainability and maintenance. Thanks for nay idea. Will be SUPER appreciated!

2 years ago

Maren JansenKnewbie

asked in Q&A

Accidently Removed Our Admins

Hey Community - I need your help...We have the problem that no one in our whole company has administrator rights because my chef accidentally removed them.Can you please help me to create an admin?Thank you and best regards from Hamburg,Maren

2 years ago

Jennyvine JumagdaoKnewbie

asked in Q&A

Changing the verifier into myself automatically verifies an unverified card

Hi guys!! Whenever I change a card’s verifier into myself, the card gets verified automaticaly (even if it was unverified originally). We ran into problems because we changed the verifier for 30++ cards in Card Manager, and I reassigned some unverified cards to me so I can be the one to review. but then they got automatically verified. Since it was 30++ cards it’s hard to track which cards should be tagged as unverified. Is there a way to maintain the verification state when I assign a card to myself?

2 years ago

Tracy OakesKnewbie

asked in Q&A

Changing Verifier

Hi All- new to Guru. I created a card and didn’t realize that I had to change the verifier from myself to someone else. I created the card and published it. How can I go back in and Change the verifier without have to re-create the card? It doesn’t seem to give the the option to do that, but I am sure I am just missing a step somewhere. ThanksTracy

2 years ago

ShayeRyan

asked in Q&A

How to make an embed public?

I have a card that is set to public, and I can access the link directly without logging in. However, when I embed the same card into a webpage it asks me to login.How do I allow my clients to see this embedded card without creating an account?

2 years ago

Molly VogtGuru Employee

posted in Q&A

Guru for Conferences & Events

Hi Everyone Molly from Guru’s Sales Engineering team here! Can you believe SPRING is almost here?! With spring comes warm weather, mid-day walks, and …. CONFERENCES! Companies who host their own conferences have to keep their employees informed with information like:Location and time details of the event - Where do I need to be and when? Schedule of events - Who are our speakers and what will they be talking about? Talking points - What are some conversations I can spark up with attendees? FAQs - Are there questions you’re guaranteed to be asked?We’ve brainstormed a few ideas on how putting this information in Guru can ensure your team is knowledgable when the very first Welcome Event begins:Knowledge Alert - Send a knowledge alert the day before the event to ensure your team has all the details regarding where they need to be and when and TRACK that they’ve read it! Slack / MS Teams Integration - Quickly answer questions before and during the event by replying to messages with Gur

2 years ago

Stephen GebhardtKnewbie

asked in Q&A

Multiple companies using Guru together, each with own payment method

I am in a professional organization consisting of multiple separate owners. We would like to interact with each other in Guru, but each have our own team members that are billed separately to each owner. Is this possible?

2 years ago

Lucero PanduroKnewbie

asked in Q&A

Add a survey

Hi team, can anybody tell me if there is an option to add a survey ( such as the one you see here ) in the Guru cards?

2 years ago

Carlos Robles-RomeroFormer Guru employee

posted in Q&A

Information living in too many places? Here’s where to start!

Hey everyone! Carlos from Guru Technical Support here I wanted to talk a little about getting started in Guru. Specifically how to avoid the paralysis that might arise from information living in too many systems. Don’t freeze. Make the process a breeze with this three-step process: audit your information, identify the best organizational structure, and start leveraging content when you need it most. Map out where your knowledge currently lives. Jot down what type of knowledge you currently have, where it currently lives, and who needs it most on your team. Make a copy of our content mapping exercise template to make this easy and simple. Structure your content in Guru. Read our Different ways to migrate or create content in Guru and How to scale Groups and Collections articles to learn the best way to setup your new workspace. Make sure your knowledge appears where you need it most. Install the Guru Extension and practice searching for content by asking questions or submitting k

2 years ago

HaydenMKnewbie

asked in Q&A

Automate Knowledge Alerts

Hi Guru Community -- Is it possible to automate Knowledge Alerts when new cards are created? Was not able to find a resource for this.

2 years ago

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