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Ask and answer questions about all things Guru and knowledge management

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Nina FrankSmart Cookie

How can I spice up my cards with more design elements? Would love any examples!

We are using the Guru Knewsletter template and really love it. Our previous solution was more of a deck someone presented on video and was dynamic and had a lot of fun design elements. I’m feeling a little stuck thinking how to bring our card to life and still be fun. I was thinking of maybe creating some graphics on Canva for headers for the different sections or adding gifs, but just feeling a little lost. If anyone else has been successful in hacking any fun design elements, I’d love to see your work. Thanks so much

Chelsea SouterFormer Guru employee

How do you set your Guru goals and KPIs?

When you are getting started with Guru, establishing your goals and how you will measure success is very important. It will determine how you prioritize your time during implementation and ensure all of your efforts have maximum impact on your teams’ bottom line. We work with customers to create individualized “Guru Success Plans,” which include clear statements of “what” and “how” Guru will accomplish for your team. A Guru success plan allows you to 1) align internal stakeholders around project direction and expectations 2) easily measure the value your Guru efforts are delivering and 3) help you communicate to leadership through the process.Creating your own success planThere are so many ways you can use Guru, so aligning your path with the outcome you want to achieve is important. For example… To decrease support agent handle time, you could focus on a great search experience over Zendesk To decrease the amount of time sales team members spend lost in Salesforce, you could focus

Jeremy RhoadesKnewbie

Show team config does nothing

I can no longer use the command “show team config” in the Guru_wiki channel. It does nothing.

Lauren GreggKnewbie

What is everyone's workflow around archiving questions and dismisisng questions?

I am on the team that is responsible for answering questions in Guru and I’m happy a bit of a difficult time getting a good workflow going that feels comfortable to me. When a question comes in and I see it in the Inbox, I assign it to myself rather than my team's group then I proceed to answer with a comment and then either create a new card or answer with an existing card. Once I’ve done that then the card is answered so is the best next step to just dismiss the question from my Inbox or Archive it? If I archive a question it is not super clear where it actually goes, and if I can then view it again if necessary. Also, there’s a strangeness that occurs that if you do answer the question, sometimes it will still show as unanswered but so when you go to answer it again thinking it did not take, it will say that the question has already been answered even though it still on the main Question Inbox screen say unanswered, so I just have to trust that the answer did in fact get to the us

Callie RojewskiGenius

Setting your Guru weekly goals!

Hey everyone, hope you are having a great start to another week! What Guru goals are top of mind for you this week? Let’s support each other! Share one Guru goal you are working towards below. Chances are someone in the community is working towards the same thing!Guru Goals:Watch the latest Guru Deep Dive on Product Enablement Review how to use Card Manager to perform bulk actions (great for clean up) Take a Guru Academy course Improve your use of Guru for Product Enablement, Internal Comms, and Onboarding by reading these implementation guides Start a conversation in the Guru community to get feedback on your current Guru initiatives! Drop your goals below, and let us know what questions you have!

Ohad YeminiKnewbie

Did anyone have a sample card that greets new guru users?

I feel like I am missing something very obvious, but let my ask anyway.I searched here quite a lot and did not fing. We want to have a card that greets the new Guru users when they login.Something that contains links to basic videos / info on What is Guru? Basic structure How to use

Lily WilsonFormer Guru employee

Tips For Presenting Guru to Leadership?

Happy Friday everyone! I’m Lily, from Guru’s Product Specialist team. I might’ve talked to some of you over chat or calls! Lately, my team has been having lots of conversations with folks who are asking about strategies for making the case for implementing Guru internally. So we thought…who better to ask than our amazing customers who have done this themselves? I wanted to start up a conversation in the Community, with a couple questions to get the convo going below:What resources did you use to make the case for Guru? Did implementing Guru come from a bottom up or top down approach? (or put another way…was Guru part of a larger company initiative, or did a few folks decide a change was needed and ran with it?) What arguments did (or didn’t) resonate when you were “selling” Guru internally? How did that vary by seniority and department?We’d love to hear the various journeys people had convincing their team to go from to . Sound off in the comments!

Embree D DeasonKnewbie

Employee directory

Is there a way to create an employee directory with photos inside of Guru?

A

Alice JinSmart Cookie

Tidying up the slack activity feed

When I use the “list feeds” command, guru lists a bunch of General Activity feeds that I am unable to remove. It says I don’t have the permissions to delete these feeds.I think these might be for boards that used to be linked to the Slack channel but have since been deleted. Is there a way to reduce the clutter when I use this command?

Siobhan HyserSmart Cookie

Allow users to mention a group without being that group?

Hi there - Can someone only mention a group if they’re in the group? I wanted a way for someone to be able to @ the Guru Admins on Card comments but it seems they can only do that if they are also in the Guru Admin group. Am i missing a setting or option somewhere?

Callie RojewskiGenius

Weekly Guru Goals + Organizing Product Information

Hey everyone, hope you are having a great start to another week! What Guru goals are top of mind for you this week? Let’s support each other! Share one Guru goal you are working towards below. Chances are someone in the community is working towards the same thing! Need Ideas? In the spirit of Thursday’s Deep Dive, this week we’re focused on organizing product information in Guru. Here’s a sneak peek of what product operations leads @John Josi , Ramp, and Martin Evans, enerflo, would say. Action items to organize your product information in GuruMap your user’s journey. What questions would you end users be asking? How would they frame it in their own words? Make product information searchable. Use those insights to craft titles and keywords for your Cards. Use templates. The Guru Template Gallery has a range of grab-and-go Cards to get you started. Start with this Feature Documentation template by @Shona Fenner and browse the rest of the product management templates! Set up automated

Cait BreslinKnewbie

Best practices for getting a Sales team on Guru?

Hi everyone,Many of our customer-facing teams have adopted Guru and love it, but the final frontier is getting our sales team using the tool. I’d love to hear people’s experiences / success stories with getting Sales teams on Guru and what features in particular your Sales folks found most valuable. Thanks,Cait

Caroline KruegerGuru Technical Support Team Manager

Embedding content from Google Drive: How to & Tips!

Hi everyone! Caroline from the Guru Support team here 👋 today I wanted to answer a couple of common questions we get about embedding assets from Google Drive. When used correctly, the embedding functionality can be a great way to complement the information in Guru and provide your colleagues with all of the knowledge they need to do their jobs in one place. When should I embed a file from Google Drive? We recommend using the embedding functionality to pull slide decks, Google Sheets, or long-form documents that can’t be broken up into Guru Cards. In cases where the content is ready to publish, we suggest copying that information into Guru to ensure it is searchable and can be verified. We share more tips about when to embed content in this Help Center article! How do I embed a file from Google Drive? Embedding files from Google Drive is easy! After ensuring the file is shareable, copy the link into our iFrame tool in the editor. This will insert the Google Doc exactly as you see it i

Callie RojewskiGenius

How do you organize product information in Guru?

Hi folks! This month’s Deep Dive on January 27th, 10am PST // 1pm EST is on product enablement. We’ll be talking through best practices for using Guru along the product lifecycle. It’s not easy to engaging multiple stakeholders, create quality content, and ensure smooth collaboration. What are your biggest challenges around product enablement? How do you manage knowledge along the product lifecycle?What does your product collection look like in Guru? Would love to hear from you! Don’t forget to RSVP and join us at the Deep Dive later this month.

Imtiaz AlamFormer Guru employee

published in Q&A

🎓Want to onboard and train new hires using Guru?

Whether you’re currently onboarding new hires or looking to solidify your onboarding plan for the future, we’ve got a new Guru Academy resource for you! Guru Academy now has an on-demand training series dedicated to all things New Hire Onboarding. Craft your onboarding plan from scratch or refine your existing onboarding plan with all of the tips and tricks found in these three sessions: Intro to New Hire Onboarding - 15 mins to get the basics down (or refresh on the basics). We’re a big fan of the PDF included in this session to walk you through each stage of the onboarding process. Download the PDF and feel free to share internally. Day Zero to Day One - Congrats! Your new hire is going to start soon, and now you need to learn how to prepare. How do you coordinate with Finance and IT? How about seeding Knowledge Triggers for your new hires on pages they’re going to be referencing? Get it all right here in 13 mins! Day One to Day 90 - Your new hire has started and the ball is in y

Paulina LipinskaKnewbie

How Guru helped accelerate onboarding for your teams?

Hi, I’m interested in how Guru helped other companies to accelerate the onboarding process and make it more efficient in the long run. Would anybody be willing to share the insight, good practices and their solutions? We are considering using Guru but want to be sure whether it’s a right choice.

John JosiSmart Cookie

What are the best ways to improve searchability?

I’ve used tags, a list of ‘similar queries’ in the card body, and keyword stuffing. Are there other best practices?

Is it possible to tag an individual within a Card?

Hi all, two questions for the group. I am wondering if it's possible to tag an individual within a card. So instead of in the comment section when you do "@ so and so" it would be within the card content itself? Let me know! My second question is more general. We are trying to figure out the best way to index our collection of boards/cards. Does anyone have any suggestions on how they tackled this? I am wondering if the best bet is to link Guru cards into one overall card, but that seems as though it will get tough to manage as the knowledge base grows with many contributors, so wondering if anyone had some other ideas. Thank you!!

Caroline KruegerGuru Technical Support Team Manager

Migrating content into Guru just got even easier! Check out our recent import improvements.

Happy 2022 everyone 👋 Caroline from Guru’s Technical Support team here! I know that with the new year upon us, everyone is thinking ahead about what this year will bring. Today, I wanted to highlight some updates that have already been released to Guru that make migrating content easier than ever! I have been excited to chat about this in individual conversations with folks, and I’m eager to hear how your team may benefit from these improvements. 🧠Last month, our Professional Services team announced 7 new import options have been added to our web app (Notion, Slab, Google Docs, Google Sites, Word Docs, PDFs, AND most recently Github), in addition to our existing options, Confluence, Zendesk, and spreadsheets.This is a picture of the improved import menu in the Guru Web App.Additionally, they have also made it possible to break up long-form documents into bite-sized Cards based on their header! 🎉 When importing from Word Docs or Google Docs, you’ll be prompted to decide how to split

Charles OwenKnewbie

Knowledge alerts

Is there a log of knowledge alerts? Can a previously sent / acknowledge alert be accessed / reviewed. We are wanting to see what the text of the alert was and cannot find a historic log of alerts.

Callie RojewskiGenius

2022 Guru Goals?

Hey Guru Community, Happy Holidays! I wanted to kick off a thread for folks to share and connect around 2022 Guru goals. What’s coming up for you in 2022? Where do you want to be with Guru and your company’s knowledge-driven culture by the end of the year? My team is going through similar north star exercises right now, and I wanted to share some resources. Guru Inspiration for 2022: New to Guru → Check out these Help Center articles on organizing your company’s knowledgeCentralize knowledge → Educate your coworkers about Guru → Point your coworkers to the Guru AcademyStart or uplevel your knowledge council → Boost internal adoption with Guru → What’s the Guru Community up to in 2022?Share in this thread below or check out reflections and new goals from our recent 12 Day of Guru challenge participants.

Chris AlemanKnewbie

Does anyone use Guru standalone as an External Facing Help Center?

We currently use Wordpress for our user help center to publish articles and have accessible information for our users. The accordion style hierarchy topics>subtopics>articles is likely the only plus I see of it other than using Guru. The hierarchy of our Wordpress system also only goes about 3 or 4 levels so even that is pretty limited.I was wondering if anyone using Guru as a external Help center for any users outside of their org and if so how did you make it work for you. Examples or links would be very helpful as well! I would love to use Guru’s analytics and editing capabilities to move on from WordPress that does not serve our users that well since it’s pretty hard to maneuver or analyze.I am trying to not lean too heavy into integrating into another app since I want the analytics of Guru and our engineering teams bandwidth are pretty short which is why we have put off this issue for so long.

Marie FreiCommunity Manager

How do you know new Guru Cards are needed by your team?

Hi Everyone! 👋 How do you know new Guru Cards are needed by your team?Guru’s Product Q&A Collection is the destination in our internal knowledge base with answers to all of our frequently asked user questions. A joint authoring effort between the Product Specialist team and the Technical Support team, these FAQ Cards contain tips on troubleshooting, expected feature behavior, and known workarounds.Using Guru Analytics, we can see our Product Q&A Collection is frequently referenced by the customer-facing team members at Guru. Our Product Q&A Cards also serve as inspiration for the Technical Support team's Help Center articles. 📖As we look at the content of our internal knowledge base and think bigger picture, Technical Support can see a few themes emerging. For example, our customer-facing teams have recently consumed quite a bit of content around the subject of "Table of Contents" and markdown blocks. We feel this could serve as inspiration to expand our knowledge base wi

Chelsea ValenteGuru Employee

Looking for a quarterly team update Card template?

👋 Hi everyone! I’m in charge of lifecycle marketing at Guru and recently created a quarterly team update template I thought others would benefit from.In lifecycle marketing, my updates are relevant to a wide variety of teams from sales to product to brand and more. I wanted to lean-in to async comms so I created a slide deck and recorded a 15 minute Loom video of myself walking through the updates. I then embedded the video into a Guru Card and summarized the key updates with links to other Guru Cards for more information. And finally, I shared this Card via Slack in various channels.If you share async quarterly updates with other teams, check out this template! Any ideas on how to improve it? Comment to share your feedback below. 😊

Sara EscamillaKnewbie

Guru Admin/Key Stakeholder leaving company...now what?

If an admin is leaving the Company, how can we transition their role/tasks? What is the offboarding process like? What automatically happens in Guru if employee email address rendered inactive? What can we do manually to ensure a smooth transition?

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